Jun 11, 2014
Updated by Dayanand C3 I purchased Tablet - Croma CRXT1125Q - in May 2014 of Rs. 10490/- from
Tata Croma Pimpri . The socket of the unit handed to me was loose. I was
reassured repeatedly by the salesman that it will work. The charging
stopped working within two days.
On contacting the Pimpri Croma store, I was told to pay Rs 350 for the
repair. Assuming that this will be permanent solution I paid the amount
and collected it the next day. The repair itself looked unprofessional.
Within 24 hours the tablet stopped working yet again! Now I am told that
I need to pay Rs 8, 500 to repair the USB port by Mr Abhishek in the
service section. On explaining that this is a too expensive a solution
for something so new, I was told to take it or forget it!
I have not accepted the tablet back and it is with Croma store, Pimpri,
Pune.
I find the whole experience appalling! The valid warranty and the age of
the tablet is not being respected. I get to hear flimsy excuses like
‘your child must be playing with it’! The reason I chose to buy a Croma
tablet over say a
Lenovo was the hope that I can just step back in and get my issues, if
any, resolved in the store itself.
I am not inclined to accept something as faulty as the item that I
bought. Please replace the faulty unit. Hope you will respect the money
and time that I have spent on your product.
Warm regards,
Dayanand
Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We have escalated this issue to the concerned team and we will update you with the closure soon.
Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma