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Croma Complaints & Reviews

www.cromaretail.com
3.8
Updated: Jul 9, 2026
Complaints 3322
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2337
Unresolved
985
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Croma

Croma reviews & complaints page 7

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R
Rahulgoyalmits
from Bengaluru, Karnataka
Sep 16, 2022
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Order failed and money deducted but no refund

Address: Bangalore

Hi, this is rahul and i have placed order online and it got failed but my money from gift card got deducted. I have reached many times to croma customer care but they are just escalating the issue but not listening. It's been high time since i am trying to get my money back in gift card but they are just taking it in their wallet not refunding....
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Y
Yadavmalay
from Meerut, Uttar Pradesh
Aug 30, 2022
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Washing Machine- Tata Croma Purchased in May 2022

Dear Concern,
I purchased a Tata Croma washing machine in the month of May and it is not functioning since June. While I'm calling customer care executives for seeking support w.r.t repair of my washing machine, they are neither providing any support and says that their invoice number starts with SL. Moreover, they are neither transferring my call to their superiors. Would urge you to help me as I ordered this washing machine for...
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S
Shreekant Kulkarni
Aug 28, 2022
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I haven't get my laptop bag with my laptop

Address: N-12 Bharatmatanagar Hudco

I bought HP Ryzon 3 Laptop on 15th August 2022 and after that they tell me the bag is not available yet and its been more than a week i haven't received my laptop bag...
Please help on the same...
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N
Niharika2103
from Ahmedabad, Gujarat
Aug 18, 2022
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Not delivered not available

Address: B-801 Gurukul Park, Sterling Hospital Road, Gurukul, Memnagar

I have ordered SAMSUNG 551ltr refrigerator from Croma on 15.08.2022.
It was suppose to get delivered on 16.08.2022 but it didn't because of damaged piece told by the delivery person. After that there was no contact from the store. I have to raise the complaint that refrigerator is not delivered to me but as per croma's server it is. Now Croma store is saying it's not in the stock you come and choose another refrigerator which I don't...
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[email protected]
from Bengaluru, Karnataka
Aug 16, 2022
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Fraud by tata Croma

Website: infiniti retail limited * Infiniti Retail Limited·· Survery # 28/1, 28/2,·28/6, C, /O. Janamukhi Warehouse,· Mallarabanavadi Village Bangalore, Karnataka, 562123 IN

I had purchased Tata Croma smart 32" led tv within 3days I requested for replacement. Request was accept and tv was taken by Croma. From then there is no update from Croma. I have complain to Croma Customer care continuously but no response from them.they only say wait for 24 hours your complain has been raised on priority basis.. but my unfortunate no response from them. I don't what to know. I lost my money I think so... Croma is big fraud...
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C
Compraj
Aug 9, 2022
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Laptop-warranty not updated

Address: NEW BEL ROAD, BANGALORE-560064

Dear Executive,

I had purchased Lenova Ideapad5 8AIN 11Gi5 16GB dtd 23.05.2022 vide your Invoice No.SLAo[protected] dtd 23.05.2022, Order No.SOA[protected].

Serial No-MP1VFY1Y
Product No-82FE018AIN
Bios Version-FKCN41WWV3.04

When checked online for the warranty for my laptop yesterday, I find that the warranty is being calculated from Nov 2021 instead of 23.05.2022 and it also mentions...
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S
sandy.xagzy
Jul 25, 2022
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Physical gift card deactivated

I bought physical gift card on April 5th at Hyderabad and when i tried to use it yesterday it showed deactivated. tried multiples methods to get it activated but nothing worked. And the worst part is there is no direct customer care service with whom i can share this and get a quick resolution. Mail support is hideous. Hopefully atleast Croma will respond here...
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Y
yashsajagsanghavi
from Mumbai, Maharashtra
Jul 25, 2022
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Croma is not accepting valid Croma E-Vouchers

Address: Bandra East, Mumbai

I have 5 Croma E-Vouchers. I have already sent the activation SMS on [protected] in the prescribed format, as requested. Even then, Croma is not accepting my E-Vouchers and is not even helping me address the problem. Their executives do not even answer properly. Please help resolve this issue as a lot of my money is at stake....
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V
VrutikaSoni
Jul 23, 2022
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Returned product, No refund issued

I ordered Dell Vostro 14 3000 series online from the Croma store on 13th July. I picked it up from the store on 14th July.

I received a defective product and raised a request for a refund and return of product.
The laptop was constantly heating up after opening two apps. The battery was draining out every 2-3 hours. The speakers weren't audible. The adapter heated up intensely when plugged in.

The Croma...
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S
Sudhir Ahirwar
Jul 21, 2022
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Cancel order but not received refund worst experience

I place order croma 1.5 ton ac on 5 July and i will cancel my order 8 July because lowest price available so my order will be cancelled return to seller 18 July return received. But refund not received i called customer service he says your complent forward to finance team he contact with in 24 hour no any called received after 5 days i call he also se call forwarding but response received please provide my refund quickly creat headache per...
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A
ARCHIT jh
Jul 15, 2022
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Platinum plan 3 years refund

I just buyed laptop from croma and i t was defective and i got refund from the company
But i purchased the 3 year platinum plan from my laptop but it was refunded by dell company itself and now I want the plan refund because it is not in use to me because I got refund of my laptop
Pls refund my plan amount 2499 otherwise I have to take serious action via consumer court i am really fed up now pls help me out
Registered...
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U
UmangMS
from Hyderabad, Telangana
Jul 14, 2022
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Money deducted, but order is not confirmed, not showing up in the portal, no refund

This is happening with so many people.
I ordered a mixer from croma online, money deducted immediately, but their portal was unable to track it.
Even order is not showing up in the portal, i have no clue where it went.
Raised a complaint, but haven't heard back from them yet.
Pathetic service from croma, will never ever order from their website....
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A
Ankit0995
from Mumbai, Maharashtra
Jul 8, 2022
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Price is very high

Address: SURAT
Website: www.croma.com

DEAR SIR,

PRODUCT CODE IS :- 252812
SAMSUNG M27 LS27BM500EWXXL

CROMA PRICE 20600.00/-
AMAZON PRICE 18499.00/-
SAMSUNG INDIA PRICE 18499.00/-

CROMA LINK
https://www.croma.com/search/?q=LS27BM%3Arelevance%3AZAStatusFlag%3Atrue%3Aexclu...⇄

AMAZON LINK = 18499.00
https://www.amazon.in/Samsung-Response-Bluetooth-Speakers-LS27BM500/dp/B09W2FQBN...⇄br...
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G
gksmca35
Jun 28, 2022
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No Cost EMI and Cashback NOT Processed by Croma

Dear Croma,

I made a purchase of my New iPhone 13 through Tata Neu App/Croma with HDFC Credit card offer.

Please find the Purchase details:
Invoice No: SLA018TC6352459
Date Time:[protected]
Order Id: TC[protected]

Sir, I applied the following offer:

Rs.4, 000 Instant discount on HDFC Bank Credit Card. Discounted price inclusive of cashback will be applicable on...
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S
sumit143143
from Ahmedabad, Gujarat
Jun 16, 2022
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Pick option not available , even product is available at Store

Address: Pune

I was looking for online purchases, so i called store manager, he told a product which i want to purchase is available at der store, so he said I can choose pick from Store option.
When I was looking for that pick up option, it was not der at all . Very pathetic site and process....
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J
jfcgroup
Jun 4, 2022
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Croma water dispenser

Address: H 203 h block sushant shopping arcade gurgaon near huda city metro

Croma water dispenser leaking water from bottom...
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L
Leena Kashyap
May 24, 2022
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Refund not refunded yet

I booked boult audio propods from croma on 21 may, 2022 and I made the order prepaid through phonepe UPI to infinity retail and amount of 899rs was debited from my account. But due to some reason I cancelled it.Now, they are not giving any good response and are not even replying back my mail.
My order id is[protected].
I request not to buy anything from croma they are fraud....
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M
Myeuas
Apr 23, 2022
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Transaction failed, payment deducted, but money not being refunded for 10 + days.

I tried placing JBL Flip 5 order on[protected], the first transaction failed but money was deducted form my card. I reordered the product with another payment, hoping the deducted amount will be refunded back.
I called the customer care on 19th, 21th and 22nd April, asking for the status and assistance for the same.
All three times Its said I will get a call maximum within 24 hrs. about the same, but I have received no calls/mails/etc.br...
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P
Paresh Mahale
from Pune, Maharashtra
Apr 20, 2022
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E-gift card expired, Need to renew due to Covid situations

Hello,

I had 2 Croma e-gift cards worth 5000 each, total 10000 Rupees and both the e-gift cards expired recently on 17th April.
I was unable to redeem both the gift cards since last year due to Covid / lockdown situations last year. Also, many for months the Croma shops were also closed so I was unable to decide on purchasing or using the gift cards.
Request to conisder the Covid situations last year and please...
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A
Anonymous44
Apr 8, 2022
Sep 27, 2023
This thread was updated on Sep 27, 2023
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Large scale online scam happening in the name of fake Croma infiniti retail website

Address: Mumbai,Andheri East

Ordered PS5 in the website Cromawholeseller.in which represents itself as a Croma infiniti retail from Mumbai, Andheri East uses a what looks like a legit WhatsApp business account with autogenerated messages to confirm your order to give you updates about the order with online chat where a lady speaks, they give you 2 types of delivery - full payment and parcel payment where you pay half now and half when you receive, where delivery is done...
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