Croma Complaints & Reviews

My uncle and aunt are senior citizens who purchased a WHIRLPOOL WM TL 7.5KG PREMIER GENX GRY from CROMA Alwarpet Branch on 18th August 2023. Within the first month itself there were vibration and jarring noise issues. They complained to CROMA Sales team Ms Tamarai (Contact [protected]) who gave contact of Whirlpool Service person Mr Amritharaj (Contact [protected]) . Initially he was cooperative and helped reduce some of the problem though not eliminate it completely. My aunt was adjusting with the defective machine for a few months but last fortnight the machine started shaking dangerously and pulled the plug out of the socket while also breaking off from pipeline, spilling water into the house. This could have been a deadly accident. Panic stricken they called the Whirlpool Service and Croma Team Alwarpet but after hearing the problem, they stopped responding. They cut the phone from my aunt when she calls. This is a very serious matter, requiring seriously escalated complaints if action is not taken to fix the machine or replace it as it is within the product Warranty Period.
I request you to take immediate action to address the problem.

Given are all the product and customer details:
Invoice No: SLRS4242834
Date Time:[protected]
Order Id: SOA[protected]

Customer Billing and SHIPPING Address
AMEENA ZIAUDDIN,
Mob-[protected]
337/1G TTK ROAD, Royapettah chennai,
CHENNAI,
Tamil Nadu-33,
600014

After several days of mails and tickets the product was finally returned. It was picked up from me on the 6th March. It's been 7 days since and the return is not even updated online. There's no acknowledgement the product was returned from Croma's side.
Hence, refund is not yet initiated as well. Tickets raised are being closed and mails go unanswered.

The tv was having the manufacturing defects which was assesd by their team.they promised replacement but they have now refused to it despite of several reminder given by me. they took 4 months to address the issue. they send the delivery partner without recipt of collecton of the product they forefully closed the complaint which is a clear case of misleading to the customer. please take strict action agaist it or we would be bound for legal remedies.

Product Croma Ref FF 335L 3STR CRAR2387 complaint raised on 4th march with reference number AHD040324FS00579 but complaint closed without resolve issue.
mail conversaation
Thank you for choosing Croma.

We are sorry that your product Croma Ref FF 335L 3STR CRAR2387 is not working.

With reference to your email, we have registered a request for repair of the product with reference number AHD040324FS00579

A brand technician should contact you within 24 hours for the visit appointment. The technician will give you the exact closure timeline and if your product is under Manufacturer Warranty then the technician visit and service charges will be free however, if any consumable part replacement is required then it would be on chargeable basis. These charges will be confirmed by the technician during his visit.

You can also track the status of your request from www.croma.com under "My Service Requests" section.

Regards,
Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Email: [protected]@croma.com| Shop at: www.croma.com

AHD040324FS00579 with given service request number raised on 4th March but still not resolved by croma service centre and daily from care given wrong commitment croma refrigerator Croma Ref FF 335L 3STR CRAR2387 is not working.

Sir i bought a laptop from chandigarh 22b croma and the total amount is 44500 but they charge me 52000 something and aslo told me this 0 cost emi and warranty is 1 year bt i receive a old product the warranty is 6 month remaining showing and i aslo contact him for warranty case they told me within 15 days your warranty will be automactic extended bt no result i found and today i checked the invoice of my laptop is 44500 rs bt they charge me 52500 rs i dont know why they cheated me
please help me

I am writing to bring to your attention a discrepancy in the pricing of a product I recently purchased from Croma.

On February 26th, 2024, I purchased a Samsung S23 Ultra from Croma, and the billing amount for the transaction was ₹93, 700. However, upon checking the Croma website today, February 29th, 2024, I noticed that the price for the same Samsung S23 Ultra has been reduced to ₹89, 990.

This significant price reduction within just a few days of my purchase raises concerns about the fairness of the pricing at the time of my transaction. Given the substantial decrease in the price of the product, I would like to request a fair claim for the price difference.

I understand that pricing fluctuations may occur, but such a significant reduction shortly after my purchase prompts me to seek a resolution. As a loyal customer of Croma, I trust that you will consider my request and provide a satisfactory solution.

I kindly request your prompt attention to this matter and appreciate your assistance in resolving this issue. Please let me know the process for claiming a refund for the price difference or any other appropriate remedy available.

I have never received my order and now when I'm following up with croma team for refund they are asking me to wait for 7 days for item to receive back to their warehouse. Where even in tracking also there are no updates on the return status. May I kindly request you to help me by getting my refund of money for iphone. Attaching courier tracking details

The Product is under extended warranty . I have given a written complaint received a call from a third party claiming to be technician from a different city and state asking for Bank details.

When i wrote back to CROMA
1. No response to the mail
2. No clarification on third-party call for Bank details.
3. My priduct is still no repaired.

Mrs Alka Ranjan
Pune

I have purchased Pureit Purifier from Croma on 02.08.2022 and an AMC for two year were imposed in us, despite our repeated, No, No. After taking this AMC their representative have visited once for service and no Candle was replaced. He promised to change it on next visit in August 2023, but till date nobody visited us for AMC. You are requested to please instruct the concerned company to visit and replace the candle free of cost, which was supposed to be replaced in August 2023.

I have received the said product on 18th December 2023 and immediately raised a return request as I was not satisfied with the product. After sharing the images of the product I got a confirmation call from croma quoting, "your return request have been approved and we shall shortly pick the product." but then nothing happened and after enquiring about my request, they said the request have been rejected due to unknown reasons. I have called them many times and each time they have given some lame excuses like "how can you return the product after one month from date of delivery" etc. I have tried to contact their senior officer but was told by croma customer care that the officers are busy and they will call me back within 2 hrs which never happened. They have closed the request without any reason many times and raised new one after my call but now they have refused to resolve my complain. I am greatly dissatisfied with the behavior and negligence of Croma's service. I kindly request your assistance with this issue, as it involves an expensive product. It has already been more than a month since I initiated the resolution process, and I am eagerly awaiting a solution. I have attached the snips of order details and service requests which I have raised multiple times.

Also they are lying now days that the request is significantly outdated hence we have closed. How can they close any request without resolution?? This is very unethical, didn't expected this from a company owned by TATA.

Washing machine not starting.

I ordered Apple usb C to 3.5mm dongle on 22Jan and returned it to Croma for refund. I received an sms that 355 has been refunded back to my card, however I paid 500 using a gift voucher. Twitter team says the same voucher will be revalidated but i deleted the sms in after I purchased the dongle on 22 as the GV was redeemed. Now I don't have the number or pin to re use if the refund will be done to the same GV. It would be better if you can send me a new GV worth 500 or you can send the same GV that I used for payment, you might have the number and oin with you.

I purchase washing machine from Croma Motera I purchase samsung washing machine from croma, when the samsung technician unbox the washing machine it was not proper wrap, there are lots of scratches on washing machine, and now they denied to replace the washing machine. It seems like the delivered used product. Poor Service. Pathetic Service from Croma and Samsung. I refer every customer do not use Samsung or Croma for your new product as after sales service is third class, the make every customer fool. I totally dissatisfied with Croma and Samsung company

TV speakers are not working. Sound is not coming

Tata voltas Ac ordered on 01jan delivered on 11th Jan which after multiple follow up and very worst response to all complaints that delivered different ac then what i ordered...after that they didn't properly coordinated with voltas and they came for installation only by 15th after serious escalation...this is really gave mental pressure...after technician reached they told window size is not fit for this model and need to extend window which is not acceptable...this is very very disappointing and giving huge mental pressure...i need ac replacement and refund and compensation for my mental pressure

Hello, We have extended warranty with Croma. We gave our LG TV 50 inch for repairment. They picked the TV from home. We have paid 18k for the service before the repairment as they told us they cannot start repairing if we don’t pay them. It is been 1 month TV is still with them. They are not providing any update. Croma and Zopper (Croma’s insurance partner) manager both are not picking the call. We are cheated by Croma. Please help us to get back the TV and refund money.

We are trying to unlock our co's iphone 6s password with the help of Apple Customer care but they are asking for invoice copy of the iphone. We have a copy of bill which is not clear (bill attached) so we request you to kindly email fresh bill copy to us on apoorva.[protected]@yahoo.com

I bought Philips Mixer/Grinder Model HL7760/00 on 17th March 2022 at CROMA, Indira Nagar, Bangalore. It has to be serviced/repaired for malfunctioning.I do not have the biil which may be required for submitting for service/repair. The copy of the bill may be sent to me to enable me to proceed further.

This is with reference to an Bose electronic device purchased from Croma Store, Ambience mall, Vasant Kunj on 28.10.2023. During purchase, it was repeatedly ensured by the Bose Representative selling the device that only nominal processing fee will be levied of Rs. 99 or 199 plus taxes. But when I received the first statement, in that processing fee charged for Rs. 640 and now the representative is saying that it is written on bill that 1% of transaction amount will be applicable. This was not at all communicated while purchasing the device and no one will see with micro scopic lens the t&c written.
Further, in my second statement received, an interest amount of Rs 743 has also been levied, which was never communicated and nothing has been refunded as any cashback.
Absolutely cheating and fake strategy to just sell products.