Croma Complaints & Reviews

Bought a whirlpool fridge from CROMA, which is having issues with auto-defrosting, raised complaint twice regarding this with the store in a gap of 3 days interval both the time store sent me an resolved message without even attending to it.

I had been eagerly anticipating the delivery of a cooler, especially given the unbearable heat in Bangalore. I expected it to arrive between 9:00 AM and 9:00 PM on April 22, 2024, as I ordered it on April 20, 2024.

Even after 2 days in Bangalore, the product has not been delivered yet. When I went to a local Croma store, they said that they wouldn't handle any online queries since the product was ordered online, and its concerns would be handled separately. I am unsure why you have opened Croma stores if this is the case.

Please deliver the product by April 23, 2024. I promise neither I nor my family will ever visit Croma or order anything from Croma again.

Alternatively, please allow the customer to cancel the order and receive a full refund.

Ordered a cooler from online store of Croma. Somehow they marked it delivered without any OTP authentication or any contact. raised a complaint on their forum but still no proper response. Not a case of misplaced item but they never sent out the product. Their is no way to contact anyway. just a series of automated responses

My Order of *Sony 5.1Ch Soundbar HT-S20R* with order ID *SOA[protected]* has not been delivered. When i called the driver whose contact i got from store was saying that he is on leave. And suddenly at middle of night i am getting delivered message.We are buying product from croma not tension. Delivery guy did not call me nor i have shared any OTP. I wasted my day at home just to wait for delivery is this the right way to treat the customers.

I wanted to express my disappointment and frustration regarding the service I have received from Croma. I recently purchased an LG AC from Croma store in October 2023, I was assured by Croma customer care executives of free installation services at any time within the first six months of purchase.

On March 30th, when I contacted the LG team for installation, they demanded installation charges despite the assurance of free service. Upon contacting the Croma team, I was informed that the free installation offer is valid for six months, and since only five months had elapsed, the service should be provided free of charge. However, despite assurances, I did not receive any follow-up within the promised timeframe of 24-48 hours.

After multiple attempts to seek resolution, on April 14th, I was informed that no complaint had been registered, which was highly disappointing. After registering the complaint again, I finally received a complaint number: CC[protected]. However, when I called today, April 18th, to inquire about the status of my request, I was told by the customer care executive, Pratiksha, that the policy only allows for free installation within one month of purchase, contradicting previous information provided by Croma customer care team.

Furthermore, when I requested a copy of the policy to clarify the terms, Pratiksha, Croma executive, refused to provide it, adding to my frustration and confusion.

I am deeply dissatisfied with the inconsistent information provided by Croma team and the lack of transparency regarding policies. I expect better service and adherence to +promised commitments.

I am writing to express my extreme dissatisfaction with the service provided by Croma regarding the delivery and installation of an air conditioner that I recently purchased from your store. Despite the purchase being made three days ago, there has been no progress in the installation process, and the lack of communication from your installation provider is appalling.

Upon purchasing the AC, I was assured that installation...

I purchased Haiet AC from Croma, Indira nagar, Bengaluru on 7th April and the AC was delivered at my place on 9th April and I was told that installation will be done within 48 hours. However, upon requesting that I will having office and timing issues the store person Shivagami assured me that the AC would be installed on the next morning i.e on 10th April at 11:30 am. So, taking her confirmation via phone I had to stay back and work. None showed up for the installation and I had to keep calling serval times to follow up when the installation can happen. The people in the store are highly irresponsible and was not receiving my calls. Hence, I had to request one of my friends to call from her number and ask for the update on the installation, they again assured the installation would be done by Saturday i.e 13th April second half of the day but as I was not there at home so they told that a technician would come on Sunday at 11:00 am for the installation. However, no one showed up and no one from store also was not responsible enough to give me a call and update. Then whole Sunday went in calling to the store several times and no one received my call. Then I had to escalate a email in " [protected]@croma.com" after that I received a call from the Croma head saying that my purchase was not updated in their system so it will take 48 hours, so upon arguing with him a bit, he also assured me the installation would happen on Sunday but same no one has showed up till. Today morning also I called, the store phone is busy and no one calling me back for the update and from number I received the call from Croma head also not receiving my call.

I purchased croma 1.5 5 star as from tata retail store at kakinada on 04.04.24. The installation was done on 12.04.24 after repeated requested the service engineer. But after installation water was coming from indoor unit in ONE DAY. So plese send your service engineer to rectiry it .

I had purchased Lloyds AC on 7th April 2024 from one of the Croma stores in Kalyan Nagar, Bangalore and I am still to receive the product delivered to my home..I did receive the stand on 8th April and curious to know why the AC is not delivered..The Croma senior sales person Pavithra had assured the same will be delivered in 48 hrs and when I went today to the store I was told it will be delivered today, Iam still waiting for the product..
Not sure how CROMA is tracking the delivery of the product brought by the customers ..Pathetic service and disappointed with the service

I ordered Croma 1 ton AC online in croma website. The AC was delivered on 8th April 2024. As per the website, installation will be scheduled within 12 hours after delivery. I haven't received a call till now(13th April 2024).
When customer care is contacted, they provide evasive response.
Croma order number: TC[protected]

AC was serviced by Croma technician on 2nd April. Still now, bill has not been provided.The AC is not cooling well.Need urgent attention

I just bought a new ps5 from croma for about 59000 on 7th april and after 3 days the price is dropped more then 10000 its current on the price of 47 thousand
I contacted customer care for the refund of the price diffe they completely denied for that my order id is SOA[protected]
Please i want my prife difference refund or take this product back

Bought a IFB split AC 1 ton on 7th April. Was promised delivery in 2 days. No update until now. Today I personally went to the store in Sidhapura Bangalore and they say that there is shortage in delivery staff because of festival season. And that it will be delivered by 12th April. I am not sure if this can be believed. I have told them that i need my money back if it is not delivered by 12th. Very unprofessional that they don't even call to inform about delays. And when I called them there has been no proper response.

SOA number[protected]

I bought my 2 Tons AC from Croma, Porvorim Branch, Goa. Once, i got problem with the swinging system and after many complains they sent an engineer, and the problem was resolved. Other than that, even after one year i still got no free servicing (like cleaning).

Before i bought this AC i bought q smaller ACs from Reliance Digital and I've got two free servicing till date, and they told me that they will come again for the third time (which will be wet servicing).

Is there any free servicing available with Croma? If not, why?

I have purchased 65 inch OLED TV from croma store dibrugarh on 04/4/24. Next day tv delivered but still today it is not installed I am contacting Bharuch croma centre from last three days but they are not taking seriously not updating the status also every time New person attend the call at reception but no one taking responsibility

Regards
Nitin Gajghate
Mb [protected]

-12/06/2023
-[protected]
-i bought new i phone 13 from (croma thuraipakkam, chennai ) in june month from this number ([protected]) ..i asked for that issue ( i did not received credit points) for workers but they did not response..
-refund for credit points

I had purchased my 1 tone split AC from Croma Thane branch on 11/06/2023 this product is under warranty but since purchase it requires service 2-3 months. Now since last 2 months the technician told me to do jet service which was chargeable but on repeated complaints jet service was done but it did not last long & again there is no cooling again I was advised for paid jet service which I have refused. Either the service centre is not doing the job well or the product is defective I either need proper service or replacement of the whole product which is under warranty plus compensation for mental & physical harrasment & torture.

My earphones stopped working after 2 months and they are still in warranty But i have called them they are not picking my call and also reject request raised on website.

My order no is SOA[protected]...My dad has ordered mentioned productsin order no on March 14th 2024 from Croma ...he paid in cash n croma people gave us invoice ...out of that order we ask to deliver chimney only as as it was required but due to contractor pending work we are not facing some legal issues and we r requesting to chroma to cancel the order but they are not entertaining us ...if the other products are not delivered yet then...

My order I'd is SOA[protected]:1
PANASONIC INV/AC 1.5T EU18AKY3XF 3S. I have purchased a AC and delivered on[protected]. But I didnt get GST invoice. Kindly send me the GST invoice in the following email: [protected]@gmail.com. thanks...