Croma Complaints & Reviews

Address: Chennai

I have ordered croma 40cm sweep pedestal fan in croma website through online mode on 24th march 2023 and received the product with missing one important accesories which is guard nut.
I have raised a complaint for replacement order for my product croma pedestal fan via croma customer care number on 28th march 2023. Still they will not collect the fault product through return shipment, it was cancelled twice on 28th march and also...

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My order details :
Ordered on : 10th March 2023.
Order ID:[protected]
Product ID: 270410
Product Name: Sony PS5 Gaming Console[protected]
Arrival date: 24th March 2023
Registered Email ID : [protected]@gmail.com
Registered Mobile number: [protected]

The item hasnt been delivered yet. If i raise a complaint they keep closing the request stating there is another complain,...

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I placed a order for PS5 from croma on 10th March. Paid full amount of 45k inr.
I was provided with a promise date of 24th March. Till date I havent received my order.
If i ask about the refund, croma support says that I wouldnt get a full refund as they would deduct some amount with no fault of mine in this and a complete refund wont be given and writing to them from twitter they tell due to the surge of demand of the product...

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Croma has deducted payment of Rs. 10, 290 against my order[protected] placed on 2 March 2023.

I received confirmation email and SMSes from Croma but the order hasn't been delivered yet as on 5 March 2023. The order isn't even reflecting in my croma account. The customer care team is most unresponsive and asking to wait and keeps causing delay in delivery or refund. I suspect that this is an internal fraud done by Croma to...

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I placed an order with the Croma, but it was delayed and later cancelled by the company due to non-availability of stock. The company informed you that you would receive a full refund for the order, including the gift card amount that you had used. However, I have only received the refund for the card payment part, and your gift cards remain invalid. Despite multiple requests and assurances, the company has not refunded the gift card amount...

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I booked my croma TV on 31/01/23. I got received it on 2/2/23. But still have not received any call for installation and have not done till now as of 6/2/23.
NFINITI RETAIL LIMITED TRADING as CROMA

TAX INVOICE

Invoice No: SLEC141054 Delivered From
Date Time:[protected]
Order Id:[protected] Bengaluru DC-D023,
Infiniti Retail Limited | A Tata Enterprises, Croma, C/O JANAMUKHI...

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Address: Royal Meenakshi mall, Bengaluru, Karnataka 560076

Hi Croma,
I made a purchase of a Dyson V12 Detect Slim Total Clean Portable Vacuum Cleaner (0.35 Litre,[protected], Yellow) on 29 Jan 2023 for Rs 47900.00,
But today on 30 Jan 2023 within 10 Hours of Purchase the price has dropped to Rs 43691.00. As the price has dropped in less than 15 days I need a full refund of the price difference of = 4209.

Order Number: SOA[protected]
Date & Time:29/01/2023 14:21...

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Address: Hosur

I Purchased LG RO Water Purifier from Croma on 10th September. Installation happened after multiple follow ups on 16th September 2022. Also, Water taste is worst like tap water, instead that I can drink tap water. Again, I raised a complaint that water taste is worst. Service guy visited and did some testing's and mentioned that water taste will not be good as per LG RO. I am asking for a product return or replacement with Croma, I am...

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Hi,

Recently I tried to buy washing machine from Croma store and I noticed that my three gift cards have expired :( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs.3000 which I consider is huge.

Could I request you to help in this regards?

I tried to send the gift card numbers to protected [at] croma.com but...

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Address: Krishna Niwas, Pagog road, Badash, Shimla 3

I bought a new Croma microwave from Elante Chandigarh last week.
Till No:1005; Order Number: SOA[protected], 18 Dec 2022.
At home, when I placed it on the table, it is off balance, not level on the countertop, and rocks back and forth.
When we complaint at customer care, the technician asked us to share the picture and video of the microwave. We have shared the images and video.
Now, they are saying that the...

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Hi I am not able to select payment method on checkout page. please find attached screenshot...

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Hi Im Jagan, I wanted to change my invoice name and billing address reffering to invoice no; SLA[protected]

please contact me over jagan.[protected]@gmail.com and [protected]...

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Address: Bangalore

Purchased online from Croma website a Croma TV (24 inch) on November 8. It was delivered on November 9th morning. At the time of online purchase, I had requested for installation and demo.

After delivery, I requested for installation and demo multiple times, but I was told I need to wait for 24 to 48 hours for installation.

About 3 days later, I got a call from Croma saying I need to pay for the installation...

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Hi,

I bought an iPhone 13 in recent sale on Croma on 27th Sep. On their website, it was clearly mentioned that there is a cashback of Rs 10000 on one bank credit card. When i made the final payment, i noticed that discount was not applied and i was charged full amount.

I raised a service request with their help desk and called several times. I was promised that they need to check with their account team and...

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Besides regular follow up not getting positive response Mail Below

Dear Sir/Madam,

A service request was registered Y’day No. C[protected] and now I am getting Msg. that the request is resolved but no installation is done.

What’s your system I am unable to understand and after so many reminders to your no revert from you is received till date, pathetic service by Croma and your customer support...

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Address: Bharuch

I purchased a 4 plate gas burner stove and a washing machine from croma bharuch, some people did warn me and told me not to buy from there the products are cheap and service is very poor. I however went and purchased.

But after few months both products started giving problems. From last 2 months im emailing the grievance team and calling croma bharuch but untill now no resolution the manager thinks he is Ratan tata him self....

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Hi Team,

I had ordered phone from Croma website, it was shipped via Bluedart.

Bluedart delivery boy marked it as 'Customer not ready with Exchange'. He is lying about this, he never called me or reached out to my home.

What kind of service is this??????
I have paid via credit card, i will have to pay the bill and this delivery boy from his making such claims......

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Navratri sale was supposed to start at 4:45pm today. Was waiting to buy iPhone 13 but the site didn’t open. It’s been 6.5 hour’s trying to purchase but the site isn’t opening....

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I am not able to place any orders on croma.com from past one week. After adding the product into the cart and clicking on checkout I get the pop of written as "Something's Wrong.
We have detected something out of the ordinary. Sorry, we are unable to service the order"

When I contacted the same with customer support then they said to clear cookies and data and then retry but still I am facing the same issue....

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I have made a purchase online for a product Samsung T7 Solid state drive 500gb in CROMA online store, i used a gift voucher worth value of Rs.5344 and a UPI payment of Rs.651 and another Tata Neu reward of Rs.104 . Total payment amounting to Rs.6099.. The transaction was unsuccessful but the payment got debited. The company policy says refund will be issued within 7 to 10 maximum working days. But it has been around 16 days and the refund...

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Croma Complaints & Reviews

File a complaint to Croma

Croma reviews & complaints page 6

Croma 40cm pedestal fan - Faulty product delivered by croma

Item not delivered

Item not delivered even after the promised delivery date

Order not delivered after payment

Company not refunding the gift card amount

TV Installation not done

Price drop Claim

LG RO Water Purifier Second Complaint

How to renew Croma gift card?

Defective CROMA microwave

Not able to select payment method

Name change in billing

Customer Harassment after not providing service

Beware of Croma - Iphone 13 bought recently in sale in Croma and discount not given !!

TV Purchased from Croma but Installation pending

Poor and pathetic service management

Fake updates from Bluedart delivery boy

Site not opening

Not able to place any orders from my account

Refund of gift voucher

Croma Complaints & Reviews

File a complaint to Croma

Croma reviews & complaints page 6

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