Croma Customer Care
Infiniti Retail Limited
Website: | www.cromaretail.com |
Address
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East Mumbai Mumbai City District Maharashtra India - 400093 |
Landmarks: | Next to Marol Telephone Exchange |
Customer Care Phone Numbers and Contacts
Toll-free:
Fax:
Fax:
+91 22 6710 1903
Submit a Complaint
Customer satisfaction rating

Good news! We have a good connection with the company and they're good at resolving user complaints.
Working hours
Mon | 12:00 am - 12:00 am |
Tue | 12:00 am - 12:00 am |
Wed | 12:00 am - 12:00 am |
Thu | 12:00 am - 12:00 am |
Fri | 12:00 am - 12:00 am |
Sat | 12:00 am - 12:00 am |
Sun | 12:00 am - 12:00 am |
Croma related photos (294)
Refund not given for cancelled order
GST amount not reflecting in our GSTR 2B
Water purifier not working.
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Croma Photos
Refund not given for cancelled order
GST amount not reflecting in our GSTR 2B
Water purifier not working.
Purchased a samsung led tv 43tu8000 in kolkata when led tv delivered box is not there only bubble wrap is there..
Salesman not explained properly during purchase of new air cooler
Air cooler running with noise
No service to the product CROMA 1 TON AC
Void sale
Croma Complaints & Reviews
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Croma — Cashback not received 90 days past purchase
Order#[protected]APPLE 10.5INCH IPAD#AIR WIFI 6)
Purchased product on 11th Aug 2020
Its past 90 days and as per the offer which was then showing on the website I was to receive INR3000 cashback on my credit card (this offer by the way was there at that time on all websites selling the mentioned Apple product but I chose to purchase online from Croma)
I have not received any cashback not any information regarding the reason for delay
Purchased product on 11th Aug 2020
Its past 90 days and as per the offer which was then showing on the website I was to receive INR3000 cashback on my credit card (this offer by the way was there at that time on all websites selling the mentioned Apple product but I chose to purchase online from Croma)
I have not received any cashback not any information regarding the reason for delay
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Croma — Problem in TV Screen
Dear Sir,
I brought the new television in Croma center (Vadodar, Centeral Squre) on 21/11/2020. I have issued regarding TV screen. On left side croner in TV shadow showing.
I brought the new television in Croma center (Vadodar, Centeral Squre) on 21/11/2020. I have issued regarding TV screen. On left side croner in TV shadow showing.
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Nov 23, 2020
Complaint Status
Croma customer support has been notified about the posted complaint.
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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Croma — LED TV is Blinking after repairing
Dear Sir,
my LED TV is blinking after repairing
my invoice number is SLA[protected]
date:[protected]
item code 217165
item name Croma LED FHD SMRT 101CM 41INCH CREL7351
please do needful
thanking you
Maruti Products
Bharat Jagad
[protected]
my LED TV is blinking after repairing
my invoice number is SLA[protected]
date:[protected]
item code 217165
item name Croma LED FHD SMRT 101CM 41INCH CREL7351
please do needful
thanking you
Maruti Products
Bharat Jagad
[protected]
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Nov 23, 2020
Complaint Status
Croma customer support has been notified about the posted complaint.
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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I had purchased a jabra 65t elite from croma store on 15 nov 2020. Having used the product before i was aware that jabra faces...
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Croma — Bank of baroda credit card emi issues
I am prateek Agrawal, have booked LG TV on your Bhopal Store and chose EMI option and used my Bank of Baroda Credit Card.
Invoice No.- SLA[protected] and Product Description- LG LED 139cm 55UN7350 4KUHD
But in current month bill i had to pay full amount of Rs. 59000/- approx and could not avail EMI offer.
Please escalate the matter with the bank and do the needful at your end and arrange to provide cashback offer and EMI offer .
Invoice No.- SLA[protected] and Product Description- LG LED 139cm 55UN7350 4KUHD
But in current month bill i had to pay full amount of Rs. 59000/- approx and could not avail EMI offer.
Please escalate the matter with the bank and do the needful at your end and arrange to provide cashback offer and EMI offer .
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Nov 20, 2020
Complaint Status
Croma customer support has been notified about the posted complaint.
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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I purchased an HP printer at Croma Prabhadevi on Nov 13, and was promised delivery on Nov 16 (latest by Nov 18 due to Diwali...
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Croma — Duplicate invoice
Hello i naresh dixit purchased a dell inspiron 13 5000 laptop from your store in Bangalore on[protected] and I was told invoice would be mailed which i have not received even after continuous follow up. But now my laptop is having issues and for reinstalling licensed software's and product key i need to have my registration ID which I was told would be in my invoice. I urgently need assistance on this as its affecting my work as its dependent on my laptop and software. I need both my invoice and registration id of my dell laptop. my mail id is [protected]@gmail.com and phone number is [protected]. Looking forward to hear from you asap
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Nov 19, 2020
Complaint Status
Croma customer support has been notified about the posted complaint.
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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Croma — Bajaj Geyser
Dear Sir / Madam,
I bough a Bajaj Geyser on 15th Nov. I was told that the service is inclusive of the price. On 18th Nov, 2 people came to my place for the installation and open the box, when they looked at the bathroom, i was told that your site is not ready and it has to have the tabs. I told them that i have the Tabs but they denied the installation that this is not their job and you need to call a plumber. They didn't installed the Geyser.
I would like Croma to do the installation without the "Terms & Conditions" applicable.
Hemant Shishodia
Bajaj Geyser - Inv no. SLA[protected]
I bough a Bajaj Geyser on 15th Nov. I was told that the service is inclusive of the price. On 18th Nov, 2 people came to my place for the installation and open the box, when they looked at the bathroom, i was told that your site is not ready and it has to have the tabs. I told them that i have the Tabs but they denied the installation that this is not their job and you need to call a plumber. They didn't installed the Geyser.
I would like Croma to do the installation without the "Terms & Conditions" applicable.
Hemant Shishodia
Bajaj Geyser - Inv no. SLA[protected]
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Nov 18, 2020
Complaint Status
Croma customer support has been notified about the posted complaint.
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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I am selvam from Avadi. My mobile number is [protected].
I purchased a new Croma TV 49 inches durng the month of August...
I purchased a new Croma TV 49 inches durng the month of August...
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I purchased new Croma TV 49 inches durng the month of August. The magic remote which comes along with the TV did not function...
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I register a complain regarding my split ac around one month back for which they ask me a duration of 10-12 days to provide...
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We have purchase samsung tv from croma old padra road, vadodara & they have commited free samsung phone along with this product....
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Croma — Washing machine siemens comp
Front load washing machine of siemens which I bought from you
and added 2 year extended warranty from you
machine button is not working from today 11 November 2020
and added 2 year extended warranty from you
machine button is not working from today 11 November 2020
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Nov 11, 2020
Complaint Status
Croma customer support has been notified about the posted complaint.
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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Croma — Worst Service chennai t nagar showroom
I bought tv but more than 7 days I not received it very worst service
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Nov 10, 2020
Complaint Status
Croma customer support has been notified about the posted complaint.
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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Croma — All Salesman are saying lies
I was purchased RO water purifier on 6 November and they told me sir now you purchase extend warranty package so in future you will not pay for any services charges. In this offer you cover all the services like filters etc. Now they send me a email and there are mention to if you change the filter so you will pay the amount.
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Nov 10, 2020
Complaint Status
Croma customer support has been notified about the posted complaint.
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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Croma — Employees behaviour
Hi Team,
Employees service is not good in the show room, they shows so much attitude and behaviour also not good.
On billing time I faced worst experience today.
Kindly take a necessary action to the employee.
Regards
Pramod kori
Employees service is not good in the show room, they shows so much attitude and behaviour also not good.
On billing time I faced worst experience today.
Kindly take a necessary action to the employee.
Regards
Pramod kori
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Nov 09, 2020
Complaint Status
Croma customer support has been notified about the posted complaint.
Hello, we regret to hear about your unpleasant experience, we will definitely convey your feedback to the concerned team. We request you to kindly reach out to us via email at [protected]@croma.com in case you need further support.
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Croma — Refused to Provide the gift
As Vr mall mohali Croma centre written buy any product of 50000 or more will gift 1 vip trolly bag bag but I bought 2 laptops of 30000 each they didn't gave me anything. Worst service ever.
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Nov 07, 2020
Complaint Status
Croma customer support has been notified about the posted complaint.
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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I booked Apple Watch SE cellular on Croma online store. The order confirmation page said to collect the watch at Connaught...
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Latest Resolved
- Delay in delivery and pathetic customer care
- Air cooler running with noise
- Online purchase Targus wireless mouse from www.croma.com
- Croma Tv replacement request (motherboard issue)
- Replacement request
- Delay in delivery of ACs
- False Delivery Date promise
- croma return/exchange policy
- gift card expired worth rs. 6000/-
- No Timely Delivery of Appliances
Featured Complaints
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