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Croma
Infiniti Retail Limited
Customer satisfaction rating: 63%
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1928
COMPLAINTS
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Croma Customer Care

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Address
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Next to Marol Telephone Exchange

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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188

Phone:
Phone:
+91 72 0766 6000  [Helpline]
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+91 22 6761 3600  [Support Office]
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+91 40 6722 6870  [International Helpline]
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Fax:
Fax:
+91 22 6710 1903  

Submit a Complaint
Customer satisfaction rating
63%
Complaints
1928
Pending
627
Resolved
1003
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Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

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Croma Complaints & Reviews

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Order#[protected]APPLE 10.5INCH IPAD#AIR WIFI 6)

Purchased product on 11th Aug 2020

Its past 90 days and as per the offer which was then showing on the website I was to receive INR3000 cashback on my credit card (this offer by the way was there at that time on all websites selling the mentioned Apple product but I chose to purchase online from Croma)

I have not received any cashback not any information regarding the reason for delay
Nov 23, 2020

Complaint Status

Croma customer support has been notified about the posted complaint.
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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    Dear Sir,
    I brought the new television in Croma center (Vadodar, Centeral Squre) on 21/11/2020. I have issued regarding TV screen. On left side croner in TV shadow showing.
    Nov 23, 2020

    Complaint Status

    Croma customer support has been notified about the posted complaint.
    Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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      Dear Sir,
      my LED TV is blinking after repairing
      my invoice number is SLA[protected]
      date:[protected]
      item code 217165
      item name Croma LED FHD SMRT 101CM 41INCH CREL7351

      please do needful

      thanking you
      Maruti Products
      Bharat Jagad
      [protected]
      Nov 23, 2020

      Complaint Status

      Croma customer support has been notified about the posted complaint.
      Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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        I had purchased a jabra 65t elite from croma store on 15 nov 2020. Having used the product before i was aware that jabra faces...
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        I am prateek Agrawal, have booked LG TV on your Bhopal Store and chose EMI option and used my Bank of Baroda Credit Card.

        Invoice No.- SLA[protected] and Product Description- LG LED 139cm 55UN7350 4KUHD

        But in current month bill i had to pay full amount of Rs. 59000/- approx and could not avail EMI offer.

        Please escalate the matter with the bank and do the needful at your end and arrange to provide cashback offer and EMI offer .
        Nov 20, 2020

        Complaint Status

        Croma customer support has been notified about the posted complaint.
        Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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          I purchased an HP printer at Croma Prabhadevi on Nov 13, and was promised delivery on Nov 16 (latest by Nov 18 due to Diwali...
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          Hello i naresh dixit purchased a dell inspiron 13 5000 laptop from your store in Bangalore on[protected] and I was told invoice would be mailed which i have not received even after continuous follow up. But now my laptop is having issues and for reinstalling licensed software's and product key i need to have my registration ID which I was told would be in my invoice. I urgently need assistance on this as its affecting my work as its dependent on my laptop and software. I need both my invoice and registration id of my dell laptop. my mail id is [protected]@gmail.com and phone number is [protected]. Looking forward to hear from you asap
          Nov 19, 2020

          Complaint Status

          Croma customer support has been notified about the posted complaint.
          Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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            Dear Sir / Madam,

            I bough a Bajaj Geyser on 15th Nov. I was told that the service is inclusive of the price. On 18th Nov, 2 people came to my place for the installation and open the box, when they looked at the bathroom, i was told that your site is not ready and it has to have the tabs. I told them that i have the Tabs but they denied the installation that this is not their job and you need to call a plumber. They didn't installed the Geyser.

            I would like Croma to do the installation without the "Terms & Conditions" applicable.

            Hemant Shishodia

            Bajaj Geyser - Inv no. SLA[protected]
            Nov 18, 2020

            Complaint Status

            Croma customer support has been notified about the posted complaint.
            Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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              I am selvam from Avadi. My mobile number is [protected].
              I purchased a new Croma TV 49 inches durng the month of August...
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              I purchased new Croma TV 49 inches durng the month of August. The magic remote which comes along with the TV did not function...
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              I purchased croma ref/ff 347 lt. Via invoice no sla[protected]. I was assured by the sales staff & sales manager that croma...
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              I register a complain regarding my split ac around one month back for which they ask me a duration of 10-12 days to provide...
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              We have purchase samsung tv from croma old padra road, vadodara & they have commited free samsung phone along with this product....
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              Front load washing machine of siemens which I bought from you
              and added 2 year extended warranty from you
              machine button is not working from today 11 November 2020
              Washing machine siemens comp
              Nov 11, 2020

              Complaint Status

              Croma customer support has been notified about the posted complaint.
              Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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                I bought tv but more than 7 days I not received it very worst service
                Nov 10, 2020

                Complaint Status

                Croma customer support has been notified about the posted complaint.
                Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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                  I was purchased RO water purifier on 6 November and they told me sir now you purchase extend warranty package so in future you will not pay for any services charges. In this offer you cover all the services like filters etc. Now they send me a email and there are mention to if you change the filter so you will pay the amount.
                  Nov 10, 2020

                  Complaint Status

                  Croma customer support has been notified about the posted complaint.
                  Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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                    Hi Team,

                    Employees service is not good in the show room, they shows so much attitude and behaviour also not good.

                    On billing time I faced worst experience today.

                    Kindly take a necessary action to the employee.

                    Regards
                    Pramod kori
                    Nov 09, 2020

                    Complaint Status

                    Croma customer support has been notified about the posted complaint.
                    Hello, we regret to hear about your unpleasant experience, we will definitely convey your feedback to the concerned team. We request you to kindly reach out to us via email at [protected]@croma.com in case you need further support.
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                      As Vr mall mohali Croma centre written buy any product of 50000 or more will gift 1 vip trolly bag bag but I bought 2 laptops of 30000 each they didn't gave me anything. Worst service ever.
                      Nov 07, 2020

                      Complaint Status

                      Croma customer support has been notified about the posted complaint.
                      Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns
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                        I booked Apple Watch SE cellular on Croma online store. The order confirmation page said to collect the watch at Connaught...
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