Croma Complaints & Reviews

Dear All,
I brought mobile from a Croma store of Gurgaon(dt mega mall) on 12.07.2015 and along with I purchased Gizmo insurance cover.
On 26.06.2016 I met with an Accident and my phone was damaged. Then I went to the store, they told me, the gizmo will repair your phone. I Started the procedure and submit all documents they want.After a long time (like 1.5 months) gizmo people told we will not repair your phone because of poor...

I purchased one sony digicam( Sony Cybershot Digicam ( Model DSC-W830)from croma retail through online Home delivery. On opening the product I found that the LCD screen and the Every photograph comes with Vertical visible line. I put forward the matter to customer care attaching the sample photographs also.

But their customer care dept is pushing the stone to here and their, Everytime they are giving new and new explanations,...

Hi all

On august 04th i purchased a dell laptop from croma store ghatkopar west (rcity mall) they asked to wait until installation and other process gets complete, it took them nearly three and half hour to do the same. i had told them how much ever time required kindly do it today itself so that we are not required to visit the store again. however same was not done properly and again on august 5th 2016 we had to go to resolve...

Customer Name - ANAND SURESH GEDAM
Complaint No. - BOW040916FS00050
Product - LG 49" SMART LED TV ( 49LH600T)
Date of Purchase - 23/08/2016
Invoice No - SAF02A[protected]
Seller - Croma, Juhu Branch, Mumbai

From,
Anand S Gedam
Andheri West,
Mumbai-400053

I had purchased an LED tv mentioned above worth Rs.74990/- under exchange of my old working Videocon...

Three hitachi ac/s ordered by neeta shrivastava ([protected]) vide transaction no slf02a[protected] dated 23.08.2016 from croma belapur.. Out of them only two ac/ has been delivered today. One ac is missing.
We received only 4 boxes today. Please trace out the reason why one ac is not delivered today.

Please treat the matter urgently and advise us the root cause....

Sir/Madam, Writing this after completely loosing my patience.I have been suffering from this problem since 8 months, thus finally writing to you.I gave my laptop for OS recovery to the same salesperson from whom i bought this laptop.He agreed to it.Hence i Provided him with CDs for backup .He started to take recovery of OS by inserting the first CD, and then he left.So finaly after two hours I came and checked that Recovery was lost from...

Complaint no:
1. PUN020716FS00004
2. PUN180716FS00004

I had raised a complaint couple of times, but no one responded.

I had asked to install refrigerator door tray for which i am ready to pay. Refrigerator is still under warranty.
They have also charged me for extended warranty for another 2 years. What is the use of such warranty when they don't provide service, even customer is ready to...

I purchase croma led tv from croma store in cp new delhi in feb which is still under warranty.
in the month of aug (around 1st) my led stopped working and i put a complaint regarding the same on there customer care.
after 72 hours (where i was told 48hrs) there technician visited me and checked my led tv.
he took couple of shots through his phone of tv and invoice and told there is a part which is not working which will...

I bought this motorolla cordless phone 7 months back from croma and it was giving a lot of issues so i handed it to croma for repair on august 13th, 2016. I got a call today i. E. Aug 24th, 2016 from croma stating that the service centre of motorlla cordless phones are in mumbai not in delhi so the phone will be sent to mumbai for repair which will take an additional 10 days.
Questions...
1. Why was i not informed by croma...

I purchased a laptop which cost rs 28990/- on 7/8/3016 on that due to less fund i didn't purchase ms office 2016 after one week i contacted them regarding ms office 2016 they were asking 2740 which was for rs. 1000 on 7/8/2016. I requested their manager at janakpuri new delhi retail store for ms office but he was not ready to listen to me. Now i'm fade up with the behaviour of croma so now i want to return back laptop urgently. Worst experience...

Hi,

I bought a moto g turbo edition dual sim lte black from croma store on date: 13/08/2016. Here are the store details:
Infinity retail limited trading
Plot no. 4, soul city mall, new delhi - 110075
Cst / vat: [protected].

Same night when i inserted the 2nd sim it did not fit well inside so i pulled it out and the whole sim tray came out.
So i went to croma store to ask for a replace...

When we play song, vedios or anything else which produce sound so no sound is coming from it and in setting full sound is their and if play something which produce sound and earphone is connected so it produce sound in earphone but it doesn't produce sound without earphone. And. Also it produce sound when speaker is connect to it but without speaker or earphone it doesnot produce sound so what to do?...

I purchased a washing machine (Super general-chroma) on 3rd of august. Washing machine doesnt even get switched on after the demo. During the demo from technician everythin was working fine.

After this, i had cqlled customer care team of chroma and logged my complaint. There were two commintments after this but no technicain came till date to fix the problem. From 11th till 15th i was out of station though.
I badly...

Yesterday I went croma saket to buy a fm radio is asked to show us product d executive who attended customers they r saying to each other tu dikha de tu dikhate to each other n nobdy is there to attend us...wht is this? If we wnt to purchase high amount items to kya tabhi attend kiya jayega ...total ignorance no body considered us...such a bad experience not a first time hamesha eyse hi hota hai...khali Idhar udhar ghoomna theek hai beside...

Respected sir today while we purchased a hp printer from croma store at bhayander opportunity max us mall we were given a commitment to give a black cartridge of ink with the printer from the sales person later we were said that they can't give us the cartridge so the store manager was called to solve the problem instead of solving the problem he was being rude to us & finally the cartridge wasn't given we are very unhappy with such kind...

Ap sirf croma ke hi products seal karo brand me ap customers ko bhuot lot lete hu market me jo scheme mil rahi hai ap ke paas woh nahi hai. Mager ap ke seals men choot bol ker customers ko phasa rahe hai. Mujhe kha gaya the 10 % chase back hai mager nahi mila. Lagta hai mujhe cunsumer cort jana padega. Ya app mera problem sol karo.... Maine samsung a7 2016 liya hu i am siddiqui.... Mujhe ek jio ka sim diya gaya aur ek from bhi jo ke gujrat...

I have purchase oppo mobile model no. F1 f / golden from croma store in r-city mall, ghatkoper, mumbai. On 10th july 2016 at 7.29 p. M. Invoice no. Slf02a[protected].

Imei 1: [protected], imei 2:- [protected].

Handset has been sold by sales person sagar & amit -[protected]. And also they told they don't have oppo gift which has come with the oppo handset, that will get delivered at your residence address...

I purchased an Led from chandigarh Tata chroma center, was worked properly till today morning but unfortunately LED not working like switch off no power.
The details as mention below.


Inv.no. SLF02A[protected]
Date..[protected]
Item code.. 193221
Purchased from- Infiniti Retail Limited Trading as Croma..
.Chandigarh.. sector 22B-A080


Harishankar Mittal br...

I have purchased whirlpool 1.5 ton 3d cool a. C. As in april 9th 2015 the date of installation i complained both the dealer croma and whirlpool every month wise they are just taking complain technician is calling but not coming to see saying other person will a. C. Is not getting the cool as per the ton and spark is coming when starting. Water is flowing inside rather then outside. Some burning smell is coming. Croma is also not talking with...

I have purchased croma washing m/c 2 yrs ago with extended warranty of total 4 yrs, registered complaint on 22-july-2016 with complaint no: sr[protected], technician visited on 26-july-16 & said "pcb faulty" & will get it replaced within 5 days, but till today not resolved & on calling customer care daily they are saying same story as "part not available" & you will get a call in 24 hrs, when escalated to supervisor mr akhil & mr subash at...