Croma Complaints & Reviews

Dear Sir,

The undersigned is one of the loyal customers of Croma and has been quiet satisfied with the products purchased from the croma stores. The products which the undersigned has bought have been at the best possible rates and have been of good quality.

However the recent experience at Croma has been disappointing. The undersigned has purchased an Apple I Pad Mini 3 tab(Display Piece). The bill dated 01.04.2017 is attached herewith for your kind reference.

The undersigned purchased the I Pad Mini 3 tad from pacific mall in Ghaziabad. It was understood that the ipad sold was the diaplay piece and was offered at Rs. 12000/- without any guarantee. The undersigned agreed to purchase the piece. However the product which was given to me did not have the original cable which could be used for charging and data transfer. The undersigned asked for the original cable during the purchase but it was explained by the sales executive Mr. Shashank that the cable which he is providing is better than the original product as the same is double the length of the original.

Upon using the product at my home it was learnt that the cable which was provided was useless as it could not transfer the files and the charging speed was also very less. It was learnt from experiences of my friends that the Apple products give the best results only with the original accessories. The issue was explained to Mr. Shashank and it was explained by him that the store never offers the original cable with the display piece which are sold to the customers. It was further promised by him that he shall arrange the cable from his friend or from some local market which would be able to transfer the data.

It shall be prudent to mention here that the undersigned always wanted the original apple product along with its original accessories. The sales executive never informed during the event of the sale that the store would not offer the original apple accessories along with the i pads which are sold from the display section. Any such information if provided during the event of the sale would have stopped undersigned from the purchase of the product. It has been more than 3 weeks that the undersigned has explained the sales executive about the problem. Till date my concern has not been resolved.

The sales executive has promised to provide the duplicate cable. However the undersigned does not want to settle any thing less than the original product.

Hope the above issue is clear to the officer who shall be dealing with the above issue.

I hope that the undersigned shall be offered the original Apple I Pad Mini 3 cable for getting the best results and getting the feel which the apple products offer thereby retaining the customer loyalty towards the Brand Croma.

Thanks and Regards

Akhilesh Bajpai
House Number 1058,
Vasundhara Sector 13,
Near Atal Chowk,
Ghaziabad-201012,
UP
Ph No:-[protected]
Email: [protected]@gmail.com

We purchase a new split ac which has document no.[protected]. delivered from infinity retail ltd gurgaon.
but the new unit doesn't have gas in its compressor. its horrible whenever the customer buy a new ac and person/ incharge i called to discussed the matter in his mobile no. [protected] but he didn't explained properly .
after many called he didnt pick my call. from last 4 days we are waiting for his reply regarding missing of remote from new ac unit and also missing of gas from compressor.

If company can help in this regards please consider this matter seriously as these small firms spoiling the name of TATA. It is one reason customer lossing the faith from one and renowned company.

Thanks.

SRS[protected]

10th March 2017

Visited the Croma store at Phoenix Mills, Lower Parel, Mumbai for an intent to purchase a Split Air Conditioner.
Concerned Sales person - Salman and explained various units on display and the discounted deals available.
Finalized the Whirlpool Split Air conditioner and made an advance payment of Rs.10, 000. (Kindly refer attached invoice)
During the deal it was committed that balance payment was to be made on or before 24th March 2017 and delivery date was committed by Croma team as 2nd April with installation date as 8th April 2017. These dates were chosen basis my availability as a customer for taking the delivery and being available for installation. Croma team gave 100% assurance of the delivery and installation dates.

24th March 2017

Visited the Croma store to make the balance payment due on the product and also as committed by me ( Kindly refer attached Invoice)
Was again reassured by the onsite sales team - Salman that everything was in order and the deliver plus installation was scheduled as committed by Croma
I had to put in a request in my office to postpone planned business tour so that I would be available for the delivery and installation

31st March 2017

Visited the store for a confirmation on the delivery which was again reconfirmed by the Croma team

2nd April 2017
12:00 noon I receive a call from Salman - Sales Team Croma, Phoenix telling me that the delivery can not be made as committed due to certain logistical issues. As a customer, I definitely lost my cool and had a heated argument but was again informed and reassured that both delivery and installation will now happen on 8th April 2017 without fail and before 12:00 noon

8th April 2017
11:30 am and no sign of AC delivery. I have however received 3 calls one each on 6th, 7th and 8th April from Whirlpool service centre enquiring about installation. I had to inform them that prouct delivery is pending.
Several calls made to Croma Phoenix as well as Mr. Salman about delivery status but unfortunately no updates.
1:30 pm Whirlpool engineer reaches my residence for "installation" and is surprised to find out that there is no delivery yet.
3:00 pm - As a customer I have definitely lost all my patience and cant hold back any more. Had very heated arguments on the call with Mr. Salman and another gentleman who said he was the store incharge - Mr. Abhishek. All of them reassuring me that delivery would definitely be done.
4:00 pm delivery is finally done. But no one is able to explain on the delay .
Follow up again with Croma centre for installation.
6:00 pm Whirlpool reaches the site for installation and begins preparation as well as unpacking of the product. During ispection, he states that the "Swing Motor" on the Indoor Unit is missing meaning this is a faulty delivery or Dead on Arrival. Hence installation can not be done.
8:00 pm I am again on the phone with Croma store trying to understand what needs to be done now. I am told that a replacement will be done "soon"

18th April 2017
Daily routine since last 7 days - Call up Croma Call centre on [protected] - Listen to IVR, provide the service number SRS[protected]. As usual I am told that the concern complaint is in process and the store shall call back soon to update me. The store numbers go to the IVR and ask to wait with wait time of more than 15-20 mins.[protected], 05

Is there anyone who can actually tell me as a customer where am I at fault? What is the crime that I have done for which this mental harassment is being meted out to me or I have to resort to approaching a Consumer Court?

Most importantly, the Air Conditioner is being bought to make the Mumbai Summer bearable. Will it be delivered and installed in this Summer or the Summer of 2018, 2019 ?

I had borught a Aquaguard Geneus Water Purifier form Croma oulet Seasons Mall, Pune (via invoice no: SLF02A[protected] dated 30.12.2015) with an OnGo extended warranty. Now I am facing leakage issue with my water purifier. On 31 March 2017 I have raised a first ticket with Croma service center, still after 17 days, no OnGo technition come at my place.

Today again I have raised a ticket (SR[protected]). This is very frustrating after 17 days not a single persone from OnGo has come to my place. I have brought the product from croma because of its reputation and better after sell support than online giant like amazon, flipkart etc but I was wrong I think its better to buy a product online with huge discount.

Hi,

I bought an Super General Split A/C from CROMA store, Logix Mall Noida with invoice number SLF02A[protected] on 13th Feb 2017.

The person from Super General came and installed the A/C .

On 25st of March when we start the A/C it was not working, we called up CROMA for the issue and they gave us a request number HUP310317FS00006, even after that no body came . After having serious chat with their store manager they send a person and then we came to know that GAS had leaked.

We asked for the replacement they said it will be fine and the gas was filled, although it was never up to the satisfaction .

On 14th April the water started coming for the indoor unit (), this is really life threatening .

I called Mr Shahazd, he said that he is being transferred and he gave me a new number of Mr Raman, which is always either switched- off or not reachable .

I want he repalcement of the Unit, this is really very sad affair of state CROMA store, they are not at all bothered to give the customer service . There store managers behavior is also very rude.
I would request you all to please don’t buy aything from CHROMA

I have complained about the product five days back and till date it is not resolved.
I think you are very negligent on complsints. People feel to come to your outlet if this kind of service is given.
I hope you improve your customer service.
If it is repeated again I will publish your poor service and appeal to the public not to purchase any item from your store. It is better to solve my problem immediately.

K Prabhakar reddy
[protected]

I am unsatisfied customer of croma
Recently purchased an Air conditioner from croma kandivali store the executive told my 1.5 ton AC has swing but such feature is only flap vertical swing is there .He also asked us to purchase extended relocation warranty but he didnt mentioned that it relocation fees will be there if we relocate in this year as we are buying extended warranty . Now coming further
First of all I received an Air hitachi conditioner that was not sealed properly the executive at croma nor the hitachi picked up the mobile when called . I returned the Air conditioner next day another from anothee delivery man i received a call that he has brought my AC but he did not had the unit in his truck and he had challan copy only . I immediatlly contacted croma and hitachi again no one attented properly he proudly told that he doesnot have the air conditioner as he never checks what is his truck and the trucks are loaded overnight even after this and again telling to send a new unit I finally received Air conditioner from Bhandup but they again sent me the Air conditioner which was given to me in first place no new unit was provided . My request for installation was already put down by hitachi as I have not received the Air comditioner from croma on time .Further next day When installation people came I was told that bracket was not provided to me and again I had to rush to croma as no one picked up the phone.
I had to sign just a hand written copy of which I have no proof that i received The Air conditioner so your company also dont have any proof that i have received AC so you should give me another one but I didnt made an issue and I am writting this .

Further after reaching there again The executive had made a mistake as he has inserted self collection code in pc for bracket unit and not told us about the same
I gave them 3 option
1 to give me travelling allowance to them again or
2 to install my AC free or
3 to give me apology letter
They were unwilling for all three finally after a lot of argument gave me 100 rupees which i have told as my travelling allowance but when again I called them regarding relocation policy the answer was that we are greedy and taken 100 rupees for same
Please take 100 rupees and pay me now the whole amount of installation which i was told to be 1500 but actual cost to me was 5000 rs and issue me a apology letter signed by store manager

Mr Ratan Tata sir i respect in ur judgement

Dear sir/madam
In connection to the above said reference (Invoice: SLF02A[protected], purchased on:[protected], still i have not received the cash back of rs.2500 (I. E. 5% cash back offer by HP on shopping through hdfc credit card, max. Rs.2500 as i was informed by the sales executive at showroom) on my laptop purchase of rs. 46710.0 at croma showroom in Bandlore at JP nagar .

Kindly intimate me the necessary action taken by you for my request for further followup.

With warm regards
Praveen.T

I purchased IFB washing machine from Adajan store Surat . After installation there was some noice from machine . I called IFB customer care again and he said there is some problem in gear box . Product need to replaced . I just purchase it one week back and it has 2 year warranty also . But I received faulty product . How I can replace it and how much time it will take as already a week gone and there is problem in home with out washing machine .
I purchase this product with Bajaj finance m numbers are ...[protected]/[protected]
Deepak.[protected]@tatatel.co.in

Its about a SYMPHONY R/COOLER TOUCH 110 problem, the cooler is not performing well, not cooling, creating a horrible noise, forming fungus, i contacted croma customer care they have submitted a ticket, but it was closed by symphony with out any resolution, i contacted on the same to croma customer care, they said we are working with concern team and give us 24 hours, its almost 36 hours, no update and no buddy contacted on this, looks like they just sell the products, if any issue is there, they simply ignoring the product issues and customer, i couldn't find grievance authority on croma, i can't bear any more that cooler which is a horrible thing.

Sir,

I purchased LG AC from Croma, Panjagutta, Hyderabad on 3rd April, 2017 and delivered on 5th April, 2017.

Show room manager told that regarding installation will complete on 6th Apr, or 7th Apr, 2017

But still not installed my AC what is problem i didnt understand.

Now I am requesting that Please take away AC and give money when ever you give as per your conveinient

Quick response i am great full to you

Thanking you Sir,

Manjula Vemula
[protected]

Have requested for my TV part replacement. Today is 17th day since request I have no clue why it is taking so long and when it will get fixed.

Every time I call customer care, I have been told that I'll get a call back from their service team..which never happened. I literally have no idea whats going on. Pathetic services from Croma...TATA will loose its credibility due to Croma.

I purchased a Samsung AC through CROMA on Saturday evening and was assured that the AC would be delivered on Sunday and installed by Monday. Despite writing a mail to both Samsung and Croma, I'm yet to receive a call from Samsung. later calling at their service center I get to know that no call has been received by Samsung from Croma regarding the purchase and they cannot get in touch with the dealer. What kind of service is this? Also, i was assured by croma that there would be no installation charges whereas Samsung is telling that I need to pay 499 + 15% service charges. is this some kind of fraudulent activity?

I purchased (Invoice no. SLF02A[protected]a 2 ton Panasonic Inverter Air Conditioner from Croma Store, CBD Belapur on 28th March, 2017. The same was delivered to my place in Belapur on[protected].
At the time of booking, the Croma staff was requested to arrange for installation on Sat / Sun i.e 1st or 2nd April.

However, after several follow-ups, an incompetent AC installation person was deputed for the job at 4.30 pm on Sunday 02/04/17.

The technician arrived without any proper tools and tackles and could achieve only partial installation. He told that additional wires and copper tube is required to complete the installation.

The next day i.e. on Monday he arrived later than promised and used lower size wires of 1.5 sq.mm instead of the recommended 2.5 sq.mm. Also the additional Copper tube diameter was found to be smaller than that supplied along with the unit.

This came to my notice only after my return from my office at around 8 pm. The installation on Monday was done in presence of my wife who is a non-technical person.

This kind of installation is completely unacceptable. Not only does it pose a fire hazard, but will also hamper the proper functioning of the air-conditioner and also increase power bills.

I would like to have Croma depute an authorized Company technician with full knowledge and competence to rectify the installation. Also correct size of wires and copper tubes shall be used. Wiring shall be done as prescribed in the installation manual of the AC.

This shall be done immediately without any delay.

Otherwise, it can be understood that Croma is not competent to sell and service this kind of air conditioners and therefore the same shall be taken back and the entire amount to be refunded along with the additional amount spent by me towards providing the additional installation material.

I and my family have been deeply inconvenienced by this incident. Buying an AC during these hot days has simply done no good to us.

I expect a clear and positive reply from your end.

We booked Samsung washing machine model no WA70K4020HP/TL at CROMA in Oberoi Mall, Goregaon East, Mumbai
On 25/03/2017, but till now delivery is not done. Kindly look in to matter what is the wrong thing is happening, let us know. And when the delivery of the washing machine is going to deliver to us. Please confirm with the Samsung company and arrang to deliver the said item as early.

Thanking you

Radhika Paradkar

Invoice:saf02a[protected], purchased on:[protected]

I purchased this hitachi inverter ac from your sion, mumbai outlet on the above mentioned date.

Ac provided by hitachi is defective and is emitting bad smell. I have complained over 20 times to hitachi for fixing this and they are unable to fix it.

I need a full refund on my purchase immediately. Escalate this matter with hitachi at the highest level.

Initially the complaint was referred to ss aircon - that hitachi has outsourced its service operations to. The engineers from ss aircon could not resolve this issue and then this was escalated to hitachi engineers working at the vikroli.

These engineers tried to wash the ac from inside and the issue was not fixed, then the engineers removed the moisture from the outdoor unit. However this did not resolve the issue of bad smell. The bad smell persists and the hitachi customer care closes tickets without even addressing the complaints or calling me back.

I am not going to tolerate this fraudulent behavior and need immediate refund for this purchase!

Ref: invoice: slf02a[protected], purchased on:[protected]

Dear sir/madam
In connection to the above said reference (Invoice: slf02a[protected], purchased on:[protected], still i have not received the cash back of rs.1500 (I. E. 5% cash back offer on shopping through hdfc credit card, max. Rs.1500 as i was informed by the sales executive at showroom) on my laptop purchase of rs. 57490.01 at croma showroom in chennai at mount road.

Today three months are over since my purchase on date 01.01.2017. I hope with your due attention to my request, this coming week i shall be getting the cashback.

Kindly intimate me the necessary action taken by you for my request for further followup.

With warm regards

Sunil kainthola
(Customer)

The split ac was purchased on 28th of this month and is delievered on 29th as committed by the store. But till today i.e. 1st april 2017 no one has turned up to install the product. I tried to call customer care several times they only say wait for some more time but nothing is beign talken care. Very poor service from Croma which is never expected.

I have received the Damaged AC of the order no. SLE001EC0051537. The AC is complete damaged condition. It has been sent back to the Croma delivery team. No one from croma is responding to the refund of the order. I had ordered AC from Croma Store worth Rs. 33, 000/- They are not giving me AC neither they are refunding my money. The Store people are saying contact online customer care. There is no response from the customer care representative

A service request was raised on 25 Feb 17 for repairs to defective croma TV. the TV was bought from Croma Store, East of Kailash in 2014 and is still under extended warranty.
Post 2 days of complain lodging technician came and intimated remote is defective and to be changed will cost Rs 850. However he came back next day with old remotes and it did not work. After 2 days another technician came with new remote but it also did not work. Next days another technician came and diagnosed the problem as mother board defective.Next day he replaced the mother board and TV started but the pictures were coming upside down. He said that it will take few days to get the correct motherboard meanwhile to run the TV, He fixed the TV upside down and since last 10 days TV has been kept upside down. Repeated phone call to customer care and the technicians no response has been received. Today on inquiry from the technician, he stated that the parts are available in Croma store east of kailash and we have to go and collect it from there.
The TV is fitted in my parents house at Delhi, CR Park. They are very old and looks like all your technicians are trying to fool them.
Your company will be the only company in history who have told the customer to fit TV upside down and thereafter no action taken for more than 10 days. While providing service that too under warranty, which company tells the customer to go and collect the parts themselves.
This behavior of CROMA is highly unprofessional, unethical, and planned to take up the issue with Consumer Redressal Forum
I want urgent action on the above and the TV be made operational or be replaced immediately
The customer ph no is [protected]