Croma Complaints & Reviews

Hi i am b. N thakur, i purchased split 1.5 in 2014, and using with not satisfactory performance. It is in extended warranty, some part is not repairable, i made complaint in april 8 2017, till date i am waiting to resolved the complaint. Every time, customer care generates complaint no and insurance to repairs. Now executive is telling to replace the faulty one with, 20 percent dep. Point is why should i pay the 20 percent. If my device is covered in warranty.

Pl reply

B. N thakur
[protected]

I have purchased a samsung led tv on 14.06.2017 from croma with a delivery assurance on 16th june but till now no delivery.
Calling the customer care since 16th june & they says overtime that someone will call you for update but no one calls.
Everyday my half an hour is just wasted with the customer care.
Invoice number is slf02a[protected] dated 14.06.2017

I am following with croma support and croma store from past 3 days but i am not getting anything except false commitment. I called croma support 5 times, everytime they assured me that the engineer will call and come for installation but as of now no one come nor called me.

Installation request[protected]
Service request - [protected]

I am frusted like anything, can this be looked into on urgent basis.

I extended the validity of my croma gift card [protected] by paying rs. 500. However it has once again expired and when i visited croma store they are unable to tell be any solution now. The online customer care has no answer for this nor any email where i can send this complain.

I have over 12000 in this card and am very disappointed with type of responce form the stores as well as the customer care of this tata compnay.br...

I had purchased samsung led tv 40j5570 from croma online retailer worth 32, 950 on 13th june 2017. I had put the request for faster delivery but today on 16th june, i got the call that product is not in stock. I have been issued order confirmation and retail invoice of the product and now croma is telling that product is out of stock! My family is waiting for the product and now they are saying it will take indefinite delay. Is it legal that company is selling the product that is not there in their stock (Balance sheet)? I have attached invoice copy as the attachment.

I had purchased samsung led tv 40j5570 from croma online retailer worth 32, 950 on 13th june 2017.
I had put the request for faster delivery but today on 16th june, i got the call that product is not in stock.
I have been issued order confirmation and retail invoice of the product and now croma is telling that product is out of stock!

My family is waiting for the product and now they are saying it will take indefinite delay.

Is it legal that company is selling the product that is not there in their stock (Balance sheet)?

I have attached invoice copy as the attachment.

I shashank shekhar have purchased two air conditioners on[protected] but i found the product defective, so i requested for a replacement but again they provide defective product so i requested for the resolution but till now i did not find any resolution from their side and on this i am bearing a lost of approx 1.5 lacs my 5 executives have left the job only due to this (Coz my office is on top floor). (Pics attacthed)
Invoice no. Slf02a[protected]
Invoice no.: slf02a[protected]

Victim
Shashank shekhar
[protected]

Hello croma,

I was into one onsite assignment and was busy with that, hence could not utilize the croma e-voucher. Request you to please extend the validity period of 2 croma vouchers each worth 1000/-. I send this request to [protected]@croma.com and also spoke to customer care. But so far there is no update in this regard.

Croma e-voucher card numbers : [protected], [protected]

Please...

Dear consumer care,
This is in reference to our massive issues going with croma.

Recently, we have purchased one more sony led from croma retail store (Branch: rohini – sector 9, new delhi) model no.: 43x8300d, 109 cm, for my conference room so that we can use this screen as wireless screen and can connect with our laptop as wireless display. We can easily connect this new led without laptop but the major issue is, the lagging time is so high that we are unable to use this led screen.in the same regard, already we have done so many complaints. Already, sony engineers have visited us and found some software errors in the tv. We can easily connect our all laptops with the other tv’s available in our offices and there no lagging time in all tv’s but the issue is only in the tv that we have recently purchased. We have not been able to use this led since day 1, we purchased the tv. We have always been assured for a solution but still nothing happened. We humbly request you to kindly solve our issue. Kindly replace the tv with any demo tv available in your any showrooms else you may rectify the same tv. Please take the decision. We have already now lost the trust in sony brand after sales service.in the case of sony instead of checking the issue for further improvement in the product, your team is not even seeking the solution in the defective component. As a customer, what improvement we should expect from sony??

Now they have started sending us pre written emails and denying for neither replacement nor repair of the product.

Thanks & best wishes,
Dheeraj

Hello croma
Croma noida store owner selling the product if it comes in deep discount, first i inquiry that the product has been available in store, and then i saw the invoice of my ordered product that placed from online website croma then they were saying the sorry the product has-been out of stock from last 2 years, what is going with croma, you are seriously cheating with consumer. Take action against the croma staff.
Invoice no.:sle009ua0008840, (Invoice no.:sle009ua0008828)
Thanks

Dear sir,
Regret of buying 43"panasonic led tv. I have purchase this tv from croma panjagutta hyderabad on[protected]. Its the worst service offered after we brought the 43" panasonic tv. Normally any other product if we buy with in 24 hours the concern service person/department called us and they will install the product on time. After 2 days on sunday[protected] i called panasonic toll free no ([protected]) inquired about the installation of tv they said that they dint have any information regarding my purchase. Then they registered the complaint and offer me that with in 24 hours will install the tv. After that yesterday i got a call from a lady (Panasonic service center no[protected] and she said before 4 o clock the service technician will come and install the tv, but around 5.45 pm the service technician called me and said that there is rain in hyderabad, so that we are not able to come and install the tv. Then i called the troll free no again and they provide me the manager number and i spoke the manager and explain the same. He requested me that give me 5 minutes i will call you back, but till time i did not received any call neither he is not picking my call. Yesterday full day and today up to 2 pm i took leave and awaiting for the installation of tv, but no one came or call up to 2 pm. Today after coming to my office around 2.30 pm again i called the service no[protected] and i spoke to the same lady who called me yesterday and explain my concerns regarding the service offered by panasonic and she explain me that when ever they will get time only they can send the technician for install the tv.

I have a small request to croma because its coming under tata group. When we see or hear the name of tata we indians have a confident that we blindly trust. I am requesting croma please dont sell this kind of products which the staff is having negative attitude and don't have proper service in india.

Because of this kind of panasonic staff attitude and service you are losing most of your valuable customers and people will start loosing the trust on tata.

Regards,

Aiju paul
[protected],
[protected]

I have bought chroma brand portable ac, 3 years ago. I am trying to repair it.
I don't have invoice with me anymore and my number is changes,
Because i don't have invoice which is 3 years old and my number is changed chroma refused to do anything about it

Their call center tells lie that complaint is raised, and when called again they say there is nothing in their database. No reply on mail, no reply on calls, no feedback from their stores.
Its more than 2 weeks, and i also tried same for one year

Do not buy any products of chroma brand, later you need to find local guys to repair and they cant get chroma spares as all is cheap chinese made

Better to buy from reputed brands, and from reputed store outlets. Their customer care is pathetic.

Dear sir,

I have purchased new ifb m/w conv20l 20sc2
Microwave from croma store sector 22b chandigarh
On date 11/june/2017 and delivered on 12/june/2017.
But product was delivered without box packing

There were no manual book as well as kit as i discussed with store manager and sales person he refused to provide and told me this product is without all these from ifb company side so we won't give you you all those things.

While selling sales person did not tell me this will be missing both of them were giving excuses as we don't provide this. This is complete misleading

Behaviour was so casual. This was worst and first ever experience faced so for

Please registered my complaint and resolve asap.

Croma
Sec 22b chd

Salesman solid chroma 1.5 ton ac to me saying this product made by tata voltas. When product reached home i have foundation that chroma 1.5 ton ac is imported from china and marjeted by chroma.

I dont want chinese ac, please take back this cheated product and send me 1.5 ton pana soni or 1.5 ton vilas ac with college condenser. Revoke my amc of 3000 rs and adjust that about in new ac.

I will raise this issue to tata higher management. I am tata employee.

This is in regards to my 1.5 ton window ac which was taken for gas filling 2 days back by your service vendor global services mob no. [protected]. I had requested them to at-least get my ac repaired in 24 hrs since my dad is a 75 year old man and he needs an air-conditioner in this heat. But its more than 48 hrs now and they still haven't fixed it. They say it will take another 24 hrs.. I buy most of my electronics from croma and expect a good service. The ac gas is leaked within 3 months of my last service. Also the service vendor charged me rs1400 for my last gas filling on 14th feb 2017. But now the global service vendor is charging me rs 2400 (Are the rates for all vendors of the same company different?). Request you to look into this at the earliest.
Thanks & regards,
Binoy cherian
Senior ops manger
Tech mahindra
[protected]@gmail.com
[protected]

Dear sir,

I purchased a croma 1.5 tonne split ac on 01/06/2017 visiting your eva mall croma centre vadodara.
Invoice no. Slf02a [protected].

I was also told by saleslady that ac will be delivered within 24 hour. And generally we install within 24 hour of delivery but in any case not later than 48 hours and i was delivered ac next day fornoon @ 13 hours. They also told that they will come nextday for installation and it will take nearly 2 hours. But nobody came next day and even next to next day i. E. On 4th june no body came. Only phone no. Provided on invoice or on site was a call centre no.. I registered a complaint on that. Complaint no. Sr [protected] and sr [protected]. I was told that next 24 hours our representative will talk to you.

But to my utter surprise nobody attended even on 5th june. I was having only one contact no. [protected]. So i again contacted call centre. Every time they will waste 10 to 15 minutes and the staff told that ac will be installed soon and our store manager will talk to you but again r nobody came to install ac. (Sr [protected])


On 6th june isend one of my staff to eva mall but then after wasting one hour stated that ac will be installed today and gave a cell no. [protected] of mr dipak baria adm.

I was thinking that ac will be installed now but by evening nobody came so (@ around 16 hours) i ring mr dipak. He told that i will come back to you soon. And after 5 minutes he told that sir this is our mistake and in any case ac will be installed by evening or we will take it back tomorrow. But by evening nothing happened. I tried to contact mr dipak 2-3 times but he not attend the call.

I really feel sorry for my mistake to choosing croma ac and trusting tata brand but now my sincere request to you is that you please take it back from my house.

I apologize again for causing harassment to your croma staff, your call centre staff and mr dipak by my call/ sms.

With kind regards
Kkgoyal
[protected]

I have generated a ticket id regarding my croma tv led on 26th may since last 10 days we are continuosly calling to cutomer care but each time false commitment is given to me and no tecnician has been sent to repair it,
I have all the documents and warranty card and bills but no positive response from coma

Really its very disappointing the service is really worst and worst yet i am trying to sort it out.

Purchased a ac where installation was promised first the technician denied then the selling team denied when i said i will complain they said do whatever what you want to do... Worst services ever. Called the customer care twice once kept the phone on hold forever with a whipping reply that they cannot help and cannot do anything in this regard.
What worst services from there end, croma is only good for pick up items and thereafter just they dont have the capacity and there tag line "customer last" "we dont care" " what is a customer, we dont need that in our ecosystem" " # services"

I have purchased two product 25may2017 from croma eva mall vadodara, gujarat

As i have dicsused with your executive they told that for ac installation i have to pay only 750/ — for stand i agree for that after that technician asking for 150rs extra for power cable this is very disgusting thing, if you people are aware about extra charges then need to tell customer don't not give big big dream to customer while product purchased.
This is not matter of only 150rs but matter of your people communication gap!!!

And for washing machine we have all arrangement for washing machine installation, and as per your people commitment i don't have to pay any single rupees for installation still technician come and asking more 550rs for installation this is very disgusting
Still washing machine installation yet not done

I have been a cRoma customer for 6 yrs now. Purchased an IPad and mobile phones from here. This time I m a dissatisfied customer to an extent that I cant even say. I purchased a phone in February this yr for 11000 rupees Gionee F103 pro gold in color. Just after 3 months my phone stopped working. I went to CRoma who told me its a Sunday n gionee centers r not open so come on monday. I went to give my phone on monday i.e today n I hot a call saying it will take 7 to 8 days. WHAT WILL I DO WITHOUT A PHONE FOR 7 TO 8 DAYS????? Can someone please answer that for me??? I m not given any spare handset n I m so fed up of the service. I always trusted CRoma but now I have changed my mind. I will never ever buy anything from you guys again.