Croma Complaints & Reviews

I bought a split ac (Croma make) last year and the poor quality of installation services were provided. However, i didnt complaint in first go that their service engineers even took my hand tools (Hammer, plier etc) with them.

On 9th july i raised a complaint about no cooling and that water dipping has spoilt my wooden floor. The engineer came and i don't know what did he do, water was still dipping in and the cooling issue was not resolved.

For 2 months i was travelling, i came back and saw the same situation and raised the complaint with twitter id (On 11 sep) @cromaretail, i was promised that complaints would be resolved within few hours. Their engineers came again and said that installation was not proper, they have fixed the water dipping issue as it was due to no-insulation tape on gas pipe.

For cooling issue they said that earlier engineer has damaged the pipe and hence r22 gas leaked again. The support person said it would be handled on the chargeable basis only. Even their customer support executives on the phone were not supporting and just demanded money.

I really need to know whether it was my mistake to buy the locally made product, and ignoring the servicing part? It is a shameful state, on 11 sept i was told that by 12 sep noon, my issues were resolved. Now i get a message that i need to call their one of the executives, who never picks the phone. And that service engineer is on the way to my home (Without even notifying me) and that their executive will tell me about the charges involved.

What sort of dreamland, this company is living in? Do they think they can just reap out money without providing the right product and services in the first go?

I wish a stricter action to be taken.in case i need to send this complaint to somewhere else as well, please do let me know.

Hi,

I have a raised a complaint 14 days back, regarding my panasonic led tv. I have taken extended warranty from croma. A technician had come and told panel needs to be replaced. When enquired after that, i am informed panel is not in stock. Post there is no update. When called on customer care, they says will enquire and update, but since each time a new guy is picking up the call, everyone is just escaping saying the same thing. I have made numerous number of calls to your customer care by this time and no help is provided. Pathetic services croma. Can you please provide a solution?

Complaint/service
No. Invoice number product name product brand date of purchase status of complain
Sr[protected] slf02a[protected] panasonic th-40c400d led panasonic 23.01.2016 work in progress

I feel sad to say that croma doesn't care for its customer. I had ordered a skullcandy uprock chelsea headphone (Blue)
(Order no[protected] but it seems the store does not have the stock, than why the hell you people mention that its available and will deliver on a specific date and charging me rs 99/- for the the delivery. I have transferred the amount in cad$ and the amount has not been reversed. This is very bad thing to to say that the customers are fooled through digital marketing by croma.

I have not received any reply nor my amount back from croma.

Unsatisfactory service by infinity retail ltd - croma (Tata sons)

Delivery options
Express shipping
Payment details
Paid by credit card

I purchased blue star 1.5ton window ac from prabhadevi on 31st march 2017 and installed on 2ndapril 2017, it developed a fault on 19th may2017, it was diagonised that gas needs to be refilled it was rectified and installed again on 25th may 2017. Now it developed the same problem (No cooling) on 7th sept 2017. As per the technician the gas needs to be refilled again. This time i want the unit to be replaced as it was not done at the first instance only.

My first complain i had register was on 27th, it says the technician will visit within 3 days it's been a week no one had shown up, i had complain 3 times about it but till now no action has taken. It's not first time i had faced this problem every time i had a same experience. I hope with this letter there might b little changes in your services in future.

Dear ma'am/sir, this is regarding ipad i bought at igi t3 departure croma shop on 1st of july 2017.
1. After reaching my destination found ipad they sold is faulty.
2. I send them e mail informing that item is faulty not working.
3. They respond my e mail and advise me to bring at their croma shop ; it was not possible as i was out of india and require me to wait untill my next visit to india.
4. August 16th 2017 i went to croma domestic departure delhi with documents e mail and bill ; they advise me to go to apple service center.
5. I went to dehradun apple service center ;they told me that item is out of warranty same i informed to croma how it can be ; and they called me couple of time to saying that they fixing issue, even until i left india. They advise me to take item to igi t3 dep to get solution ;when i reached didnt find manager as i was told you will get...
Now they started that item was discounted there is no warranty.
Kindly help me to get repair/replace as i have not used it single since i bought.
Many thanks
Gurmeet singh
[protected]@un.org

We had purchased pure it water purifier from croma mulund on[protected] at 6:53 p. M. Against invoice no. Sla [protected] thereafter we have just been following up to receive the product.

Purchasing the above product from croma-mulund branch has been a horrible experience for us, even after a lapse of 24 days the water purifier has not been delivered. We called up person from hindustan lever to check who was responsible and the person informed that it was the responsibility of croma to have the water purifier installed

My aunt who is 81 years old with the help of another senior citizen visited croma mulund branch on 31st august, 2017 but were informed the concerned person was not available to take the complaint but your complaint will be attended to within 48 hours.

My question is are we to follow up for the product delivery which we have purchased on making payment.

On phoning croma today 02-sept-2017 i was informed by customer care that the system shows as the water purifier has already been delivered long back.

Is there a scam happening over here at croma mulund office, we have not received the water purifier and they are saying it has already been delivered. I wanted to talk to the manager but the person at customer care informed me manager is not available, i fail to understand how come on a weekend at 11.10 am manager is not available to attend to at customer complaints at such a big outlet or is it senior citizen aged 81 years is taken for granted.

I have informed my family members never ever go to purchase any goods from croma mulund branch.

Hope my complaint is attended to immediately or take this matter to consumer forum.

Regards

Dear team,

I have purchased nikon d5300 (Bill no: 00000rc[protected] and nikkor 70-300 mm f/4 lens (Bill no: 00000rc[protected] from delhi international airport terminal 3 on 8th aug 2017 yesterday. The camera had a consumer offer mentioning that it comes with "vanguard ziin 39 worth inr 3990 included with the camera" but this was not given to me...

I'm extremely disappointed with croma customer service as i have repeatedly logged in the issue (Sr[protected], sr[protected], sr[protected], sr[protected], sr[protected], sr[protected], sr[protected]) and this has been repeatedly canceled without even attempting to resolve the issue or contact me on my uk mobile number/email address as requested. The latest update given by escalation manager was to pass my indian address and they will ship it last week. When i saw no updates post 26th aug, i called back today and the customer service agent mentioned that the ticket is closed mentioning the customer can collect when he is in india. Why should i get affected for croma's fault? I'm taking this to consumer forum as the cost of calling croma call centre has also exceeded inr 3500 already and i'm in loss of a product which i was supposed to be provided by croma. I don't want any customer to get cheated like me from croma delhi international airport and hence beware of croma stores and their customer care tactics when it comes to handling this type of issues.

Sir mera a/c no kherwara branch me h bob me me 1 month se kherwara branch me gum ra hu jo merko sai javab nai mel ra h jes me bhaut presan ho gayia hu ya fir me sir dusre branch me open kar vau
Sir plese thoda sa dhayan deve sir please sir me es branch me to ye problam solv kare jay sir rekvast h aap se please sir thodi se es branch me koi bhi javab nai mel ra h

The product details - samsung led 109 cm 43m5570 purchased on 27-8-17 for rs 54825. Wrong product was delivered the box in which the led tv came it was written samsung led 108 cm when i saw this i complaint to the delivery person he said it might be a mistake with the box but the product will be same inside the box. How can there such a big mistake i don't know how can you deliver a product with wrong packaging. The delivery person said that if you return this you will get the same product next time with the same box. I complaint about this to croma they said your complaint have been registered and we will shortly call you but not a single call came regarding this. I have been calling regularly from 2-3 days regarding this issue but there was no step taken. I received a message regarding my complaint with a numbers like this sr[protected]
Saying that dear customer your request shall be resolved at earliest. Another message sr[protected] saying that your request shall be resolved at earliest. And whenever i called they said that you will receive a call shortly regarding the issue but there was not a single call made please take this thing seriously as you cannot deliver a product with a different packaging or box.

This mail is in deep regret to have taken services from croma

We bought a microwave oven in good will of a tata brand but are so repenting on the decision taken 6 months back.
The microwave has gone defective thrice and your engineers have changed parts twice but now the third time we would not like another repair but a refund of our money not even an exchange given the complaint is pending from 12-08-17.
The 1st complaint was made on 12-08-17 and is still pending till date and looks going no where after around 10 calls to customer care. Supervisor of cc are always very busy on calls and if call back is arranged never received. Customer care exe when not able to give a solution put your calls on hold and then finally disconnect them. Till date there is no revert from anyone and the complaint has been revoked by itself and date changed to 21-08-17. This is a low grade of customer service and we will not like to be a part of such brand anymore. Plz settle this matter either by refund or replacement.

We had ordered lg 32 inch led tv from croma sion branch on 12/7/2017. Alongwith tv we got philips sound bar, but it was defective as informed by the philips installation officials and they told that it needs to be replaced. The same was complained to croma customercare on 20/7/2017.
Till date we have neither received replaced product nor any positive response from your officials inspite of continuous followups with them on daily basis. This type of services was not expected from croma. Croma is having good reputation in the market, but this type of service is like a black spot on the reputation of croma.
We request you to kindly look into the matter and redress my complaint at the earliest. Awaiting for your positive response.

Sub: complain no sr[protected] not resolved & closed every time

Dear sir,
I want to inform you that my croma washing-machine has working stop on last july month & i logged complain at your customer care, it's number is sr[protected] on date 30-july-2017, sur010817fs00225 on date 1-august-2017 & finally 12-august-2017 complain number sr[protected]. But no any complain is resolved by your customer care person, & closed complain without solve.

This is reminder that your service center service is poor quality & not genuinely solved by your person. Next time we are not purchase any item of croma company. This item are under warranty period 2+2 years.

Thank you


Vm fashion
615-616 abhinandan market,
Surat.395002
M-[protected]

I request you to change the request for a replacement tv. I have been asked to give more information about the customer service as well as i have not found any results. I have not received any response yet. I do not even call for a replacement replacement request, since i have been able to give my 24 hour support to customer care. If there is no request for a request, please contact me at the consumer court.

I purchased croma refrigerator last year in may. From last 3 month the door is not closing properly... I have made several complaints but no one came to repair it. They have also presenting false evidence that there eletricial has paid evidence n the fridge is physically damaged. The customer care executive are the world's worst. They dont even talk nicely. Pathetic service... If i dont receive any service in next 3 day m gonna upload a video as well as pics... They have worst after sale service

Sir
Maine[protected] ko 13490 me 1 croma tv kharghar mumbai se liya tha. Us tv mein mujhe kuch function samajh mein nahi aa rahe the jiske liye main croma tv agent ko call karke bulaya. Wo agent kahi baar call karne ke baad aaya aur aane ke baad usne tv ko on nahi kiya usne mujhe sabhi function verbly he samjha diye. Lekin main tv ko on kiye bina hi ghar chala gaya. Jab main gaon se laut kar wapas aaya to maine apne tv ko on karna chaha lekin tv on nahi hua jab main agent ko phir call karke bulaya to agent ne mujhse kaha ki aapke tv ki screen main thoda sa crack ho gaya hai jis ke karan yeah tv ab nahi chalega sir jab maine tv ko use hi nahi kiya toh tv ki screen kaise toot gayi isliye mai yeh chahta hoon ki aap apne agent ke khilaf koi action le aur mere tv ki problem ko solve karne ki koshish kare. Than you

Dear sir

We have a croma 1.5 ton split ac installed as per the details below. Since march 2017, we are having serious complaints and the the service team is unable provide a long term solution. Every time they come and resolve, another issues or same issue arises is 3-4 days time.

We bought croma as a brand because of the tata badge and are so disappointed.

I request you to kindly provide a long term solution. We have not used the ac this season at all! As a customer, we feel cheated.

In addition, the customer service center always refuses to accept the extended warranty division complaint number. As a customer, i have nothing to do with the internal working of croma retail and the extended warranty department. I always get a complaint number from the extended warranty division and the customer service department wants a complaint number of the retail!!!

This has happened 4 times in the last 4 months!!!

Customer name: m/s holiday moods adventures pvt ltd
Invoice no: slf02a[protected]
Dated: 30/06/2014
Extended warranty code: 172866 (2 + 2 years)
Complaint id nos: 215978 (Dated 14/09/2016)
229354 (Dated 25/03/2017)
234677 (Dated 6/6/2017) - on this ticket, twice engineers have come, given solution but in 2-3 days time again the machine breaks down.

Also, another issue is that though the engineers come and resolve, but the ticket remains open. So when i called again today to log a complaint, the call center did not take mu\y complaint stating that the ticket no 234677 is still open whereas twice visits have been done and this is the third time that engineers will come. As a result the service centre people want a new complaint number starting with dl... Which i never get and we end up arguing all the time!!

I look forward to hear from a senior and responsible person from croma as this is not anymore a job with the customer care division/ extended warranty division.

Can someone senior please email me? I will truly appreciate an email

Best regards

Tejbir singh anand
(Managing director)
Holiday moods adventures pvt ltd
[protected]@holidaymoods.net

I have registered a complaint for my a. C. Vide extended warranty complaint no. 333790 and croma service request no. Sr[protected] on 29/07/2017.

Till now once a technician has visited and said that compressor needs to be replaced. Now today on 05/08/2017 i contacted extended warranty team and they informed us that spare parts are not available hence they are not able to change the same.
This is shame on part of company like tata that spare parts are not available with them.
Please do not buy anything from croma

We have booked a godrej refrigerator on 30th june and we were told that the fridge will be delivered in next 10 days….. We waited for about 15 days and when we finally started doing follow up for our fridge we got the delivery on 30th july (1 month delay). They delivered a damaged/rejected piece to us…. Now when we are trying to replace it they are not responding.

Please help us to get a solution to our problem…

I ordered a aquaguard on 29th july morning from croma online. Payment deducted from my account but didn't receive any order confirmation. Not able to see anything in order history.
I have followed up several times with croma customer care ([protected]) several times but haven't gotr any response/confimation that my order is confirmed or not. Pathetic service from croma.

I want my money back.
Following are transaction...