Croma Complaints & Reviews

Respected sir,
I am vinisha shah residing in dadar, mumbai. we recently purchased a dell laptop from croma, prabhadevi branch on : 17th june 2016 for my sister (darshi shah) as a birthday gift.
Bill details:
1. customer name: darshi shah
2.invoice no - aif02a[protected],
3. time of purchase: 4.35pm,
4. bill created by : mr. rohit dhawale.
The delivery date was given to us on 18th june 2016 as we wanted it before her (i. e darshi shah's) birth date i. e 19th june.
My parents apparently went to croma on the 18th june to get the delivery of the dell laptop. laptop details:
Model no - dell 5559/6g-i5/8gb ram/1tb-hdd/2gb-graphic card/windows-10/2yrnbd cc and mrp - rs. 54, 000/-

And to their utmost surprise, as the laptop box was given to them, the box was a little damanged from the bottom side. my father found something fishy, and called the croma sales - person to ask him that why is the newly packed laptop is such a state?
The sales person gave reasons like transportation defect etc., but my father did not believe it and hence, he thought that this might be a opened piece from below and is not a fresh one. he therefore refused to accept the laptop in such a state. on then asking several question to the sales manager named - mr. tarik, and the sales person - rohit dhawale, to inspect this matter they called the khargar croma go-down and asked about the situation.
On calling them, the khargar go-down labourers agreed that the box was opened from below and he accepted that this in front of my father. he also said that the color we mentioned (ie. grey) was not available with this model and therefore they put a demo piece in the box.
On knowing this, my father was highly shocked and called for the manager but as they were unavailable he left the matter and the salesman assured that another piece will be given to them and as soon as they call for the piece, the croma sales head will call and inform us.
We waited for nearly a week's time, but there was not even a single call or response from them. and they were least bothered with the mistake that had happened and there was no sense of responsibility with them.
On 27th june, monday along with my parents, i and my husband visited the store and called for the respective sales person. we asked them to tell us the matter in detail and as to why there was no follow up on their side.
They gave us reasons saying the color we asked for was not available. but as a matter of fact, since the start we had asked them if they have any other color available apart from 'grey' and which they denied. so just within a day, how can there be a color issue within the stock they have? we asked then if the box was torn and it was an opened piece, and the sales person names - mr. tarik agreed that it was a opened box.
We then called for the store manager, but the assistant store manager arrived and to our shock, she was totally unaware of this case. please note: the store manager and even the assistant manager was unaware of such happenings in the store, even after 12 days.

She asked us about the matter, and on listening to the matter, she told us that there is a color issue in this particular model from the company dell itself. that is, the color written on the box and the laptop color does not match and therefore to escalate that matter, they open the boxes to see the color if it is correct and the piece is then given to the customers.
So inshort the sealed piece can be opened by anyone. and this fault is not even known by the company dell.
So in such a case, if there was a problem like this, they should have not sold us the piece in the first place. why would you cheat customers like this?
And since the start we were not informed about any such issue or not even asked about any color option. tata is such a loyal company and if an opened piece is given to customers how is is supposed to be taken? i am still in shock that croma is doing such things and i feel that the upper level managers are totally unaware by this and may be this is a scam happening at a lower level.
Please note this: on going to the store we also noticed that the dell laptop box does not have one seal on its boxes, the boxes are sealed with the dell sticker 2-3 times and the seal sizes are also different. we also have a doubt about this and have totally lost faith and trust in croma. we also investigated other dell laptop boxes and they have only one seal sticker on the box. then how is this possible in croma? (we also have a photograph attached)
Coming back to the matter, we then asked ms. sarika kanade| assistant store manager to send an apology mail stating the whole issue and the fraud donr by them, which she ignored at first. she also told us that the matter is not known by the sales person and the piece is a fresh one, but she will still call for a fresh piece for us. we refused her deal and we wanted an apology mail stating the exact matter and the reason as to why such a thing was done.
She then next day sent a formal apology email which stated a sorry but no traces of the matter was found on the email and did not state any problem. on calling her immediately, she said that she has said a sorry but she still does not accept that there is a mistake done by them. (shocking to hear this)
That means they are okay with giving customers open pieces? and they do not find this a mistake on their part? it is not in their rules and regulations to provide their customers a loyal treatment and a fresh electronic device? are we supposed to par an mrp price for a opened piece /second hand item? why would we them come to croma? we would rather purchase from amazon and other e-shopping sites. and to our notice, they have still not told us the exact problem.
Sir, i am highly disappointed and want a fair answer and a compensating solution to this. i also have a video proof and if no action is taken, i will be forced to put up the video on the social media.
I am writing this email not to fight or for myself or because we have been cheated, i am writing this to inform you about the highly wrong practices happening in your company which you are unaware about which happens to be a bigger scam according to me.
Have attached the bill photos below for further details.
I request you to please probe into the matter and let us know the decision sooner or else we will be forced to move to the consumer forum if no action is taken.
Thank-you.

Yours sincerely,
Vinisha shah.
Dadar, mumbai.

I purchased croma 40" led from croma store in feb 2016. Now the croma led tv is not working anymore. I registered a complaint with croma customer care on 15.06.2016. Then they said that your problem would be resolved within 3 days. But there is no response from them till now. I call them many times but they said regularly that my problem would be resolved within 1 day . But there 1 day never comes. There representatives asked me about the complaint number and told me that they do not have such type of complaint numbers. please tell me what can I do to get my problem resolve. My complaint number is BON150616FS00042

Dear Sir,

Subject : Unresolved Issue Yet forcibly Termed as resolved..

We got a call from Ms Shweta of Croma Mulund on the evening of 19th june 2016 at around 19.15. She called in connection to the problems that I've had with Croma which was mentioned in my last email to you. But the issues which we raised and the issue that she tried to resolve were quite different.

Croma, in their records have 2 addresses of mine. The first one is of kurla which we no longer stay at for the past 4 years and the second one is of Mulund which is my current and permanent one and which is what I have been tellin Croma to update as the only address of mine.
However you guys say your system can not delete my old address which is fine but why is it that every time your executive goes to my older address where I do not stay at all for any kind of service or demo? Who is resonsible for this error? Its your system who does not pick up my current address and neither does your executive bother to call me to confirm the address. Why am I suffering for some mistake which I hvnt committed at all.
I would also want to point out this fact that while in conversation with Ms. Shweta, she disconnected the call in the middle of the conversation, I can understand there could be a technical issue with the call leading to a call drop, but then as a basic courtesy she should have called back. However its been more than 15 days since that happened and I haven't got any call from her. This was completely unexpected by a professional customer support personnel like her, if at all I could term her as professional. For proof I have that whole conversation recorded with me.
And recently I got an SMS saying that your query is resolved. Wow!!! How did it get resolved esp. when the conversation wasnt completed at all as the call was disconnected and hence the issues weren't resolved.
I request you to please give me a good reason why a customer like me who has been loyal to Croma for the last 7years continue shopping and patronising Croma when all I get from croma is unreliable service and rude customer support.
Awaiting Your reply.

Siddhesh Wadkar ([protected])
64/5, Kamdhenu,
Opp Nalanda high school,
Hari om nagar,
Mulund East
Mumbai - 400081.


Sent from IBM Verse

Sent from IBM Verse

I received an SMS that as Croma Belapur is completing 9Years, there will be offers upto Rs. 11490 on Laptops starting Rs. 22990. I visited to actually buy a Laptop as I was anyway looking for a change immediately.

However, when we reached there, we were told by an executive (name not disclosed here on public forum) that the offer amount of Rs.11490 consists of 3 items - Targus Bag worth of 4500, Printer worth of 3000 and a Laptop Kit (consisting of Mouse, Cleaning Items, Keyboard Dust Guard, USB Hub and other items) worth of 3000 and for a Laptop worth of Rs.35000 we will be able to get only two items out of these. That itself was a little frustrating but still we went ahead and started looking for a Laptop.

We spent about an hour and a half and finally chose one laptop that we wanted to purchase. Later, at the time of finalizing & going ahead with the billing, the executive said that we can pick only one item out of these 3 which was all the more frustrating as we had already wasted 1.5hour looking for a Laptop and now he went back on what he promised earlier.

We escalated to one of the Managers (name not disclosed here on public forum) and asked him for an explanation but he too didn't seem to care for the customer's grievance / time wastage and incorrect information provided by the executive. He said if there is a mistake from our end, then he is apologetic for it. However, this doesn't really make anything good for any customer.

If you don't know how to do business or keep the customer happy then please don't send out SMS's. Going back on promises or not taking care of a customer's grievance is not something that's expected from a brand associated with Tata's.

I had purchased a two ton split a/c (croma make) from croma care outlet, south ex, delhi on 04 jun 16.
In less than one month, the a/c has gone defective as there is no cooling effect.
I lodged a complaint through the croma online customer care service am 28 jun 16. the complaint no is del280616fs00017 and i was informed that the defect will be attended to within 03 days. however, as of pm 03 jul 16 ie even after 06 days there is no response from your office.
In the meantime, i had called up croma care customer care on two occasions ie on 01 and 02 jul 16. i was assured that the issue will be attended on priority. however, there is no response.

I want the company to take back the product and refund the amount of the product if defect is not rectified by 04 jul 16

My all in one hp desktop is not working properly nd it is running very slow . We bought it in jan 2016 they have given us the demo piece and I have told them, many times that it is not working properly but they didn't take any action .Then I have complained to HP they have told us that it is a defected piece and many folders already made in it. They suggested us to complain us to croma and replace it. I would like to inform u that I am not happy and realy fedup for this product. I request to u plz replace the product...

We have raised a request on 17th June, (HYD170616FS00003). We have shifted our residence and wanted the technician to install the washing machine. The technician arrived on 21st June but he said it was plumber's job to get the tap done and he would return the next day to service the machine.

We then got the plumbing work done and called the technician on 24th June and asked him to come and service. On the same day our machine stopped working. He said we will have to raise a new request and the ticket will get assigned to a technician. We raised a request on 25th June (SR[protected]).

From then on, we have been calling the call center more than twice every day. Every time we call, we receive a message that ticket has been resolved. When we call the call center, they say that it is a mistake and the ticket is still open. On 29th June, we called the contact center and asked the matter to be escalated. On 30th June, we received a call from one Ms. Sushri from contact center. She said she was competent authority and assured us that a technician would be at door step on 01st July.

On 1st July we have been constantly calling the call center. We have spoken to Ms. Swetha and Mr. Vishal and some others. All of them said issue will be resolved in hours and nothing has happened. We already received message of ticket being resolved. But in reality, it is still not resolved.

Dear Customer, your Service request DEL200616WS00042 is registered with us & shall be resolved at earliest. Please call [protected] for any query


This was the message which was sent on 20th June, by Croma team, promising to replace by damaged Samsung s6 charger with in 3 days.
Tried contacting and reminding call center numerous time, still no response from their side,

Its been 4 days that i complained but no-one visited (technician) in my company to fix the problem in water dispenser. as i requested them to fix it on the urgent base. when i try to file complaint against service center they disconnect my call. worst behaviour & service i have ever seen. my complaint no - del280616fs00023. even i have to call again service center to get my complpaint no. i didnt even receive any message for my complaint number.
No one is responding now. they said that today[protected] technician will visit for sure but now no one is answering me. which kind of service is this..??
Is this the service you guys provide to the consumers.. so that no-one would ever like r recommend to use croma products..
Even dissatisfied is a very small word for me for this kind of service...

I have raised a complaint on monday and was assured that it will be done by wednesday. everyday i am doing follow up but getting fake commitments from the floor supervisors that it will get resolved today, but nothing happened till date. i think i did the very big mistake by trusting croma brand.
Let me know if it can beresolved, else i would have no option to raise it on social media, which will spoil the remaining reputation (if left).

My registered number is [protected]. query can be tracked by this number.

I submit my product on 10th May, 2016 Croma 3G Tablet for repairing and they sell that product to their employee at cheap price.

When I asks for my product they replied me it's in progress. I am visiting branch at Croma iskcon ahmedabad for my product. They replied me that, they have no idea about my product.

When I call in customer care for my product they replied that, you have no rights to get your product back.

Also they have policy for 7 working days. I am calculation 7 working days from 10th May, 2016. My Service Request is AHD100516WS00015.

Can you help me in this case?

It was unfortunate that we had purchased croma brand 42" led tv in 2010 october-november.

We had major problem with tv on 20th june 2016 and i lodged complaint with your customer care no. [protected] on 21st june 2016 with request number mum210616fs00016

On 22nd june 2016 one message i received from mobile number [protected] requesting for appointment and i had send him reply that come at any time.

But unfortunately till date nobody had turn up or called me or taken bother to findout whether my problem has solved or not.

I cannot expect such type of services from croma [tata enterprises].

If you cannot give proper service after sales then you have to close selling products under your brand.

Hi,

I ordered for 15l racold geyser on 12/jun/2016. I paid through croma gift card & net banking. I got mail with transaction id & amount got debited from my account on the same day (12/jun/2016) but till date purchase order had not created by croma. Contacted several times croma customer care, so far no proper response or call back from croma.

Please assist.

Thanks,
Rama.

I am vikaspal, i bought a croma's split ac 3 years before... Now it has some problem in its compressor, which is in warranty, so we made a complaint about this in croma customer care on 13th june, day after the technician came to check and he said that compressor is not working & its in warranty, so we will change it but it will take some days, when we asked to customer care they said that right now we don't have so, we are arranging it, from last past week we are calling them regularly but we didn't get any satisfying results, they only make us to wait for another 24 hours... Today also we are told that we will get a call from company but nobody called... Please do something about this, we are tired of calling them.

On 19.06.2016 i visited the croma centre at aditya mall, indirapuram, noida, ghaziabad and placed an order for samsung refrigerator payment of whcih was made through cheque no 266785. I was told that after clearance of cheque my refrigerator will be delivered at my home.
On 23.06 i enquired about the status of my delivery the concerned employee that they dont have fridge in stock and will inform on 24.06 we again asked about the fridge delivery we were informed that they dont have stock and cannot deliver the fridge and forced us to take the only piece left which was displayed on the counter but when we examined it we found a big scratch on it hence we refused to accept it. They told us that you come on 25.06 to collect the cheque we requested the employee mr shashak to give us a letter that you have no refrigerator in your stock so you are not able to deliver it as i have to show it in my office whcih they agreed.
On 25.06 we visited the office of croma and collected the cheque but we were not given the letter for which we demanded but we were refused by mr rohit yadav (Store manager) then we went to mr pradeep kumar (Asst departmental manager) and complaint about mr rohit for not giving us the letter he also said that he can only verbally inform us that they cannot deliver us the fridge due to unavailability of the stock but cannot issue us the letter we tried to convience him about our problem but he disagreed and refused to issue us a letter.
Our question are when you dont had stock why did you accepted my cheque and why did you encashed it.
Now you have returned me the money what explanation will i give to my company when i dont have any letter from your department regarding non availability of stock.
I am going throuhg mental agony and croma store is responsible for it.
It is also spoiling the image of tata. I have a very bad experience with you and i will never recommend any one for purchasing any item from your department and infact i will share my bad experience with them.
If you are interested in caring your customer then please resolve my problem
Sanjay kumar singh chauhan
(M) [protected]

Hi I have croma gift card of amount 2500 INR which I got on shopping from croma on december 2015 but when I went for Shopping on next to redeem gift voucher, they told me it is expired before.Since it is a huge amount for me.
So Please have a look to the Problem .
My croma gift card no. is [protected]
Mobile No. [protected](New Active Number since last one was lost)

Hi, i have purchased morphy richard microwave from your croma outlet in meenakshi mall bannerghatta road branch on 18th of this month. Your company people told me that your person will come for installation and demo within 2 days, but till date i have lodged complaint for 3 times and personally visited you branch and requested for installation, non of your people have turned up for installation..
Now i have decided to return the microwave.. Kindly accept it and refund the amount..
This is one of the worst service from tata owned company..
Henceforth will not buy anything for your branch and will not recommend also..

Thanks
Raghavendra
[protected]

I did registered a complaint for my AC on 20th June 2016 but it is not resolved yet.
According to customer care your complaint resolving time is 36 hours but it's more than 48 hours and still I have no response from croma.
Even your Executive is also failed to given me any response or resolution. In this competitive market how can a customer expect 36 hour services. There are so many company who give 24 hour service. Then why I choose your company. Its very shameful situation for you that you are are not capable to give service to resolve my AC problem within 24 hour

Dear sir/madam,
I, om prakash jain r/o e-5/69, sector -16, rohini, delhi -110089 have bought above mentioned fridge from del-rohini-a020, new delhi-110085 vide invoice no. Slf02a[protected] amounting rs. 17819.00, time stamp: 05/06/2016/ 07:55 pm created by md. Amir javed.

From the very first day of purchase, performance of device is completely non satisfactory, cooling has no effect & also ice is not forming.

Despite making several phone calls to the croma center, no response has been received from their side. I am an old aged man around 65 years, also a heart patient advised to do compete rest by doctors. But i am being provoked to loose my patience while talking to croma representative.

I, therefore, request the concerned authorities to kindly refund my amount & get your fridge back from my home. I am not interested to deal with such type of big named companies who does not cares for their clients as well as common men.

Kindly do the required on priority basis & do not push me towards harsh or hard steps because my age do not allow me for rough & impractical ethics.

Looking forward an early & positive action.

Yours sincerely
Om prakash jain
Mobile: [protected]

I purchase the sony led from croma mulund store... on dt 05/06/2016 but some issues in the product ..i visit the store in tell the issue to store manager on dt of 08/06/2016. But theri is no satisfied reply from store manager mr Umesh. I visit the store much time but also geting no reply. Now i dont want that prouct.. from u. I need my refund.. nw i m hell tire with u r service .. . plz give me the my refund other wise i ll make the police complaint against croma...
Kamlesh gor.
[protected]