Croma Complaints & Reviews

I purchased a handset of intex aqua somewhere in august with a mannual warranty of one year. The sales man asked me to get my warranty exceed upto 2 years by paying rupees 250 extra. I got my warranty exceeded. At that point of time they said maam we do not provide warranty for physical damage but said that if mannual defunctionig occurs we are here for you. Now my phone got damaged mannualy i went to the store and presented my complaint...

Hi

i purchased product refregirator in crome online store, that product having scratches in inner surface, i think it some one used and return to store they send directly to me, i attached images regarding this and send to customer suport they said it is not defective product, ok i accept it working, not defective but it is second hand product why i pay 8400/ for 2 nd hand product they raise complaint but still no action br...

Dear Sir/ Madam,

I have purchase Microsoft Lumia 540 Dual SIM Orange [IMEI: [protected]] from the Croma Store-Indirapuram, Ghaziabad on 30th July'2016.

Meantime I have faced problem in my Mobile & I visited the Microsoft Service Center-Delhi for repair.

I surprised to know that my Mobile is not in warranty & after that I ruched to croma customer care for consult.

I have deposited...

I bought an hitachi ac waza 3200i318eaea.. From croma store of saket e block on 1st may... I assured that it's as new and but when delivered and installer opened the pack of outdoor unit it was full of dust... Between the fins and damaged at multiple places also... The tube provided with the machine was also badly kinked and not useable at all... Installer refused... It was used somewhere after being installed... It was probably returned...

This is sampath, i brought pro-fit wireless bluetooth earphones from croma store at jubilee hills on[protected].
But i want to exchange that product, the product is in sealable condition, so i went to store on[protected]. But the sales boys named abdul mazir, anand b and operations adm naveen kumar m id 4761 telling that the product cannot be exchanged.

Croma mentioned exchange policy clearly in bill stating that exchange...

Hi sir/madam,

My order's invoice number is slf02a[protected] for 2 items: —
1. Whirlpool fridge and 2. Bajaj mixer.

I have attached soft copy of invoice with this email which i received from irl. [protected]@infinitiretail.com

I was promised that i will receive delivery by today morning[protected] am.

Today morning i got a call from [protected] claiming that he is in...

Unfortunately, I am going to inform you that I purchased a hand set of Oppo F1-S from Croma South Extension Part-II, new Delhi-110049 on 27/3/2017 but within one month (during warranty period) the software of the set has started malfunctioning and therefore, I approached the outlet Croma regarding this matter and requested them for the replacement of the set as it has stopped working properly within a month, but they (Croma) informed me that...

Dear All,
I have purchased Sony Android TV W95D 43 inches from Croma Ghatkopar store at R City Mall with down payment of Rs. 4000/- on 8th Apr'2017. I got the delivery on next day and installation and demo done on Monday, 10th Apr'17. After working for hardly 7-8 days suddenly the TV stopped working on Monday 17th Apr'17.
After complaint being made to Sony TV service engineer visited on 19th Apr and confirmed that it is the...

Have requested for my tv part replacement. Today is 26th day since request i have no clue why it is taking so long and when it will get fixed.

Every time i call customer care, i have been told that i'll get a call back from their service team.. Which never happened. I literally have no idea whats going on. Pathetic services from croma... Will loose its credibility due to croma......

Complaint registered with croma on 03rd april.
Product under buying warranty till[protected].

Detected as no gas - then cooling fin damage - till now reached the stage wherein cooling fin is removed and taken for replacement.
No response from customer care - no tracking system.
Keep on complaining on e-mail.
Once in a week receives call from customer care to check whether complaint closed. Then i...

Dear Sir,

The undersigned is one of the loyal customers of Croma and has been quiet satisfied with the products purchased from the croma stores. The products which the undersigned has bought have been at the best possible rates and have been of good quality.

However the recent experience at Croma has been disappointing. The undersigned has purchased an Apple I Pad Mini 3 tab(Display Piece). The bill dated 01.04.2017...

We purchase a new split ac which has document no.[protected]. delivered from infinity retail ltd gurgaon.
but the new unit doesn't have gas in its compressor. its horrible whenever the customer buy a new ac and person/ incharge i called to discussed the matter in his mobile no. [protected] but he didn't explained properly .
after many called he didnt pick my call. from last 4 days we are waiting for his reply regarding missing...

SRS[protected]

10th March 2017

Visited the Croma store at Phoenix Mills, Lower Parel, Mumbai for an intent to purchase a Split Air Conditioner.
Concerned Sales person - Salman and explained various units on display and the discounted deals available.
Finalized the Whirlpool Split Air conditioner and made an advance payment of Rs.10, 000. (Kindly refer attached invoice)
During the deal it...

I had borught a Aquaguard Geneus Water Purifier form Croma oulet Seasons Mall, Pune (via invoice no: SLF02A[protected] dated 30.12.2015) with an OnGo extended warranty. Now I am facing leakage issue with my water purifier. On 31 March 2017 I have raised a first ticket with Croma service center, still after 17 days, no OnGo technition come at my place.

Today again I have raised a ticket (SR[protected]). This is very frustrating...

Hi,

I bought an Super General Split A/C from CROMA store, Logix Mall Noida with invoice number SLF02A[protected] on 13th Feb 2017.

The person from Super General came and installed the A/C .

On 25st of March when we start the A/C it was not working, we called up CROMA for the issue and they gave us a request number HUP310317FS00006, even after that no body came . After having serious chat with...

I have complained about the product five days back and till date it is not resolved.
I think you are very negligent on complsints. People feel to come to your outlet if this kind of service is given.
I hope you improve your customer service.
If it is repeated again I will publish your poor service and appeal to the public not to purchase any item from your store. It is better to solve my problem immediately.
br...

I am unsatisfied customer of croma
Recently purchased an Air conditioner from croma kandivali store the executive told my 1.5 ton AC has swing but such feature is only flap vertical swing is there .He also asked us to purchase extended relocation warranty but he didnt mentioned that it relocation fees will be there if we relocate in this year as we are buying extended warranty . Now coming further
First of all I received an...

Dear sir/madam
In connection to the above said reference (Invoice: SLF02A[protected], purchased on:[protected], still i have not received the cash back of rs.2500 (I. E. 5% cash back offer by HP on shopping through hdfc credit card, max. Rs.2500 as i was informed by the sales executive at showroom) on my laptop purchase of rs. 46710.0 at croma showroom in Bandlore at JP nagar .

Kindly intimate me the necessary action...

I purchased IFB washing machine from Adajan store Surat . After installation there was some noice from machine . I called IFB customer care again and he said there is some problem in gear box . Product need to replaced . I just purchase it one week back and it has 2 year warranty also . But I received faulty product . How I can replace it and how much time it will take as already a week gone and there is problem in home with out washing machine...

Its about a SYMPHONY R/COOLER TOUCH 110 problem, the cooler is not performing well, not cooling, creating a horrible noise, forming fungus, i contacted croma customer care they have submitted a ticket, but it was closed by symphony with out any resolution, i contacted on the same to croma customer care, they said we are working with concern team and give us 24 hours, its almost 36 hours, no update and no buddy contacted on this, looks like...