Croma Complaints & Reviews

This is about my croma refrigerator (croma brand) bought in May 2016. It has broken down six times since then (i.e. less than a year’s time span) They provide ridiculous service. The engineer doesn’t come for good 3-5 days. Every single time I have faced this issue. By that time, everything in the fridge goes bad..completely wasted. I have been asking for a replacement since the second time it broke down. But there is no response given from Croma. I will never recommend croma products. I am pasting a few emails below:

shreya mahindra

11/22/16

to lowerparel-pho.

To whomsover it may concern

This is to bring to your notice that I have purchased a croma fridge in May 2016. Since then it has broken down twice. The services that you offer are extremely poor. It has been more than a week and no action have been taken. I am very disappointed. Please replace my fridge with a new one.

My registered mobile numbers are:

[protected]
[protected]

Awaiting your prompt response and action.

shreya mahindra

Mar 11

to customersupport, lowerparel-pho.

My Croma refrigerator has broken down for the third time within the time span of ten months. No one is picking up the phone in customer service.
I need immediate support as it's Holi tomorrow and day after and there are guests in my house.
I need the refrigerator to be replaced.
Kindly consider it very urgent.

Thanks
Shreya.
[protected]

customer support
Mar 11

to Lowerparel-Pho., me

Dear Sir,

Greetings from Croma!

As per our records, your complaint is already registered with us on 11.03.2017 with the ticket number SR[protected]. We have already escalated your complaint to the croma service team and are working towards a quick closure of the issue.

Please allow us 3 working days to come back to you with a resolution. The croma service team will get in touch with you shortly.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Anilkumar | Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.cromaretail.com

From: shreya mahindra
Sent: 11 March 2017 13:45
To: customer support; Lowerparel-Phoenix SM-A027
Subject: Complaint... Urgent


My Croma refrigerator has broken down for the third time within the time span of ten months. No one is picking up the phone in customer service.
I need immediate support as it's Holi tomorrow and day after and there are guests in my house.
I need the refrigerator to be replaced.
Kindly consider it very urgent.

Thanks
Shreya.
[protected]

To whomsover it may concern

This is to bring to your notice that I have purchased a croma fridge in May 2016. Since then it has broken down twice. The services that you offer are extremely poor. It has been more than a week and no action have been taken. I am very disappointed. Please replace my fridge with a new one.

My registered mobile numbers are:

[protected]
[protected]

Awaiting your prompt response and action.

customer support

11/23/16

to me

Dear Madam,

Greetings from Croma!

As per our records, your complaint is already registered with us on 10.11.2016 with the ticket numberMUM101116FS00001. We have already escalated your complaint to the croma service team and are working towards a quick closure of the issue.

Please allow us 24 hours to come back to you with a resolution. The croma service team will get in touch with you shortly.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Lavanya | Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.cromaretail.com

From: shreya mahindra
Sent: 22 November 2016 17:06
To: customer support
Subject: Refrigirator Complaint

shreya mahindra

May 1 2017

to customer

To whomsover it may concern.

This is to bring to your notice that I have purchased a croma fridge in May 2016. Since then it has broken down for the sixth time now. The services that you offer are extremely poor. I am very disappointed. Please replace my fridge with a new one. I need immediate support.

Complaint number- SR [protected]
Inbox
x
shreya mahindra

May 1

to customer

To whomsover it may concern.

This is to bring to your notice that I have purchased a croma fridge in May 2016. Since then it has broken down for the sixth time now. The services that you offer are extremely poor. I am very disappointed. Please replace my fridge with a new one. I need immediate support.

My registered mobile numbers are:

[protected]
[protected]

Awaiting your prompt response and action.

customer support

May 1

to me

Dear Madam,

Greetings from Croma!

We regret that you are facing an issue with respect to your Croma branded Croma Ref FF 450L 3Star CRAR2383. With reference to your email, we are registering your complaint, the ticket number of which is SR[protected].

We are raising your concern to the Croma service team who will work towards resolving your issue at the earliest.

Please allow us 3 Working days to come back to you with a resolution. The Croma service team will get in touch with you shortly.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Siva Reddy | Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.cromaretail.com

From: shreya mahindra
Sent: 01 May 2017 15:19
To: customer support
Subject: Complaint number- SR [protected]

shreya mahindra

May 1

to customer

I need an exchange. I was told that the last time that if it breaks down again, it will be exchanged.
Please consider this very urgent.

customer support

May 2

to me

Dear Madam,

Greetings from Croma!

With reference to your mail, we would like to inform you that your concern is under process and we are re-escalating to the service team for the same.

Please accept our apologies as a solution is taking more time than expected. We request you to please bear with us for just a bit more and our team shall get in touch with you at the earliest.

Regards,
Pramila|Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.cromaretail.com

From: shreya mahindra
Sent: 01 May 2017 17:24
To: customer support
Subject: Re: Complaint number- SR [protected]

shreya mahindra

May 2

to customer

I want immediate support and replacement. It has been cromas pattern to provide ridiculous and delayed service.

shreya mahindra

May 4 (13 days ago)

to customer

My query has not been resolved. I want my fridge to be replaced.
Please do the needful

customer support

May 5 (12 days ago)

to me

Dear Madam,

Greetings from Croma!

With regards to your query please be informed we have forwarded your complaint to the service team and will keep you posted regarding the same at the earliest.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Pramila|Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected]
Email: [protected]@croma.com| Shop at: www.cromaretail.com

From: shreya mahindra
Sent: 04 May 2017 22:34

To: customer support
Subject: Re: Complaint number- SR [protected]


My query has not been resolved. I want my fridge to be replaced.
Please do the needful

NO ANSWER OR FOLLOW UP HAS BEEN DONE AFTER THIS.

Manger

I am Ashok Shinde. My cell no is[protected]. I am a regular customer of Croma. I purchased many products such as, LCD TV, LED TV, Washing M/c, Cooking Oven, etc.
Recently I purchased a Sumsung Tablet few months back. This is under Warranty / Guarantee period.

During charging the Tab at the charging Pin the frame melted little and it stopped charging the Tab.

I reported to Croma and submitted the tab for repairing few days ago. Today I got a call from Croma and was told that I have to pay Rs. 10000/- . for repairing..

When the Tab is under guarantee why should I pay. It is a manufacturing defect of the instrument. In the past also there were many incidences of Samsung Cell for it battery burst and person died.

I got a call from your croma and told me to talk to Samsang Service centre, . When I purchased Tab from Croma and Guarantee / Warantee was probmised by Croma why should I talk to Samsung Service Centre..

I request you to kindly get my instrument replaced, or return me my payment.

If no action taken from your end then I will be compelled to go to the consumer Forum and so on..

ASHOK SHINDE
cell :[protected]

Got a new Split AC and got a bad piece from day of installation, and no responsibility taken by either Croma Retail or LG Home Appliances (India)

AC was installed in 2016 and al the gas had leaked out, just two days after installation, making the AC non-functional.

Croma Store manager and LG Service kept passing the issue to each other, saying -
1. Not my problem, its an LG/Croma problem.
2. Only ‘repair’ possible not replacement. It seems no gas in a new AC just means ‘repair’, rather than a bad piece that should be replaced.

I let it get ‘repaired’ in 2016 - It was my mistake, but both Croma and LG refused to release or take a return.

The AC never cooled properly all summer, but since I operate it only a 10-12 hours in a week and on 22-25 degrees I somehow lived with it.

2017 summer, I start the AC, and its cooling is weak again. Probably needs fresh gas filled again.

LG Customer service says well sir, its out of warranty now so I need to pay for everything — for getting it checked, for replacing gas if required.

It feels like I've rented the AC, if i have to pay for gas refilling every year on an AC.

I had bought refrigerator in 2012. After a year complaint arised of this product. I called up customer care to launch the complaint but they did not respond me properly. Being working couple we could not be at home. Technician told that he can't come after 7 pm. I again called up customer care even had mail that how can we take leave for repairing the friz he has to come after 7pm. But they refused. After all this we called private technician to repair friz. During 4 years. Refrigerator has been repaired 5 to 6 times. Croma's product as well as after sale service is very very bad when it is related with tata. Some action should be taken against bad service.

I purchased a handset of intex aqua somewhere in august with a mannual warranty of one year. The sales man asked me to get my warranty exceed upto 2 years by paying rupees 250 extra. I got my warranty exceeded. At that point of time they said maam we do not provide warranty for physical damage but said that if mannual defunctionig occurs we are here for you. Now my phone got damaged mannualy i went to the store and presented my complaint and submitted my phone there. Now they created a new issue that maM your phone has a minor screen crack company is saying first we'll going to change the screen and then we will going to make a correction in your default. My issue is that they do not uttered a word like maam if such a situation happens frst your physical damage will b charged and then the process of mannual damage will occur. I asked them that i dont want my physicl damage to b corrected because i am almost ok with my screen, why would i pay a single penny, just get my phone on.. I did'nt purchased the phone from intex i purchased it from croma. Its my humble request not to shatter my expectations from croma the staff has disappointed me a lot. If such could have been the case i would not have taken the warranty for two years.

Hi

i purchased product refregirator in crome online store, that product having scratches in inner surface, i think it some one used and return to store they send directly to me, i attached images regarding this and send to customer suport they said it is not defective product, ok i accept it working, not defective but it is second hand product why i pay 8400/ for 2 nd hand product they raise complaint but still no action

Complaint::SR[protected]
[protected]@gmail.com

Dear Sir/ Madam,

I have purchase Microsoft Lumia 540 Dual SIM Orange [IMEI: [protected]] from the Croma Store-Indirapuram, Ghaziabad on 30th July'2016.

Meantime I have faced problem in my Mobile & I visited the Microsoft Service Center-Delhi for repair.

I surprised to know that my Mobile is not in warranty & after that I ruched to croma customer care for consult.

I have deposited at Croma Service center on 03rd April'17 & after repeated follow up as well I am not able to get the mobile repaired neither they are confirming the date.

Looking at the above situation, I need the mobile at the earliest (within 7 days) or free issue a mobile,

I need a immediate response on the same FROM CROMA.

I bought an hitachi ac waza 3200i318eaea.. From croma store of saket e block on 1st may... I assured that it's as new and but when delivered and installer opened the pack of outdoor unit it was full of dust... Between the fins and damaged at multiple places also... The tube provided with the machine was also badly kinked and not useable at all... Installer refused... It was used somewhere after being installed... It was probably returned back after use and it was resold to me with wrong commitments.. The indoor unit was also dressed afterwards... Even one of the bolt was missing... The connecting cable was not with the unit...
I was being cheated... I presently feel like... I immediately rushed to croma store the got ready to provide me a fresh... But this is so upsetting... I officially lodge my dissatisfaction and disappointement with the services... This is an inverter ac... But i quite doubtful now... As this model was returned by someone earlier... Even i have got the extended warranty done. Now another ac i will be deliverd will be by 3rd of may, so its late by 2 days now.. I bought this just bcoz it was present in the store at that time.. This is very surprising and upstting...
I am attaching pics when the unit was unpacked...

Complaint
Dr abhay kumar

This is sampath, i brought pro-fit wireless bluetooth earphones from croma store at jubilee hills on[protected].
But i want to exchange that product, the product is in sealable condition, so i went to store on[protected]. But the sales boys named abdul mazir, anand b and operations adm naveen kumar m id 4761 telling that the product cannot be exchanged.

Croma mentioned exchange policy clearly in bill stating that exchange can be done in 4 days of sealable product, but am unable to exchange the product at that store.

The sales boys and adm telling stories that they cannot exchange product once it is opened.

If so then why croma mentioned exchange can be done in 4 days at the back of bill.

Please look in to this matter for immediate solution.

Am attaching bill please find.
Awaiting for your reply with solution.

Hi sir/madam,

My order's invoice number is slf02a[protected] for 2 items: —
1. Whirlpool fridge and 2. Bajaj mixer.

I have attached soft copy of invoice with this email which i received from irl. [protected]@infinitiretail.com

I was promised that i will receive delivery by today morning[protected] am.

Today morning i got a call from [protected] claiming that he is in banshankari for delivery. I replied that my order is for following address: —

"alok anand
#16, lakshmi krupa 2nd main, 3rd block, rmv 2nd stage, mathikere,
Bangalore - 560054"

Then he replied that it will be delivered tomorrow only.

My question is how come wrong address is given for delivery when i gave correct address (See attached invoice for proof)
And second important demand is that i want my ordered items to be delivered to me by today[protected] as promised by new bel road croma) only otherwise please cancel the order and refund my money back to me.

Thanks & regards
Alok anand
[protected]

Unfortunately, I am going to inform you that I purchased a hand set of Oppo F1-S from Croma South Extension Part-II, new Delhi-110049 on 27/3/2017 but within one month (during warranty period) the software of the set has started malfunctioning and therefore, I approached the outlet Croma regarding this matter and requested them for the replacement of the set as it has stopped working properly within a month, but they (Croma) informed me that they will repair my hand set (which I have already deposited to them on 24/4/2017)and hand over to me, but my point is that how shall i believe that which set has started to function improperly within a month will work properly later on. As you know, I purchased this set very delightedly that I have become The owner of a great set from a reputed brand but my belive and satisfaction has gone in vain. So, it is my humble request to you to consider and take necessary action for the replacement of the set as son as possible So, that I can maintain my confidence and believe on your estimated brand (CROMA) .

The important aspect of this deal from Croma is that they handed over a open sealed set to me at the time of purchase.

As it has cost me a considerable amount of money and has cover the insurance of the set for replacing the set within one month, but the Croma outlet is not agreeing to replace it.

I think, I might have benefited monetarily the same from other outlet. So, Croma should try to understand that the hand set did not worked properly even for a month..

I hope, you will be kind enough to understand my mental dilemma and take a suitable action on this matter as soon as possible .

Dear All,
I have purchased Sony Android TV W95D 43 inches from Croma Ghatkopar store at R City Mall with down payment of Rs. 4000/- on 8th Apr'2017. I got the delivery on next day and installation and demo done on Monday, 10th Apr'17. After working for hardly 7-8 days suddenly the TV stopped working on Monday 17th Apr'17.
After complaint being made to Sony TV service engineer visited on 19th Apr and confirmed that it is the faulty piece and whole mother-board need to be changed which I objected for.
I clearly told the store managers either to cancel the booking or give me the replacement for entire piece as I used it for hardly 8 days.
Sony has agreed on replacement however today it's 27th Apr'17 and no exchange done. Moreover I am requesting for cancellation but no one listens to me.
I want to cancel the deal and want my money back as I am no more interested dealing with Croma.
Hence please look into it and cancel my deal with refund of money right away as me and my whole family is suffering from last 12 days without television at home.
Regards, Pravin Magar, [protected]

Have requested for my tv part replacement. Today is 26th day since request i have no clue why it is taking so long and when it will get fixed.

Every time i call customer care, i have been told that i'll get a call back from their service team.. Which never happened. I literally have no idea whats going on. Pathetic services from croma... Will loose its credibility due to croma...

Complaint registered with croma on 03rd april.
Product under buying warranty till[protected].

Detected as no gas - then cooling fin damage - till now reached the stage wherein cooling fin is removed and taken for replacement.
No response from customer care - no tracking system.
Keep on complaining on e-mail.
Once in a week receives call from customer care to check whether complaint closed. Then i tell them the status of complaint.
Again after two days engineer visits and does something.

No remedy till now.

Almost a month - family in severe heat conditions.

Dear Sir,

The undersigned is one of the loyal customers of Croma and has been quiet satisfied with the products purchased from the croma stores. The products which the undersigned has bought have been at the best possible rates and have been of good quality.

However the recent experience at Croma has been disappointing. The undersigned has purchased an Apple I Pad Mini 3 tab(Display Piece). The bill dated 01.04.2017 is attached herewith for your kind reference.

The undersigned purchased the I Pad Mini 3 tad from pacific mall in Ghaziabad. It was understood that the ipad sold was the diaplay piece and was offered at Rs. 12000/- without any guarantee. The undersigned agreed to purchase the piece. However the product which was given to me did not have the original cable which could be used for charging and data transfer. The undersigned asked for the original cable during the purchase but it was explained by the sales executive Mr. Shashank that the cable which he is providing is better than the original product as the same is double the length of the original.

Upon using the product at my home it was learnt that the cable which was provided was useless as it could not transfer the files and the charging speed was also very less. It was learnt from experiences of my friends that the Apple products give the best results only with the original accessories. The issue was explained to Mr. Shashank and it was explained by him that the store never offers the original cable with the display piece which are sold to the customers. It was further promised by him that he shall arrange the cable from his friend or from some local market which would be able to transfer the data.

It shall be prudent to mention here that the undersigned always wanted the original apple product along with its original accessories. The sales executive never informed during the event of the sale that the store would not offer the original apple accessories along with the i pads which are sold from the display section. Any such information if provided during the event of the sale would have stopped undersigned from the purchase of the product. It has been more than 3 weeks that the undersigned has explained the sales executive about the problem. Till date my concern has not been resolved.

The sales executive has promised to provide the duplicate cable. However the undersigned does not want to settle any thing less than the original product.

Hope the above issue is clear to the officer who shall be dealing with the above issue.

I hope that the undersigned shall be offered the original Apple I Pad Mini 3 cable for getting the best results and getting the feel which the apple products offer thereby retaining the customer loyalty towards the Brand Croma.

Thanks and Regards

Akhilesh Bajpai
House Number 1058,
Vasundhara Sector 13,
Near Atal Chowk,
Ghaziabad-201012,
UP
Ph No:-[protected]
Email: [protected]@gmail.com

We purchase a new split ac which has document no.[protected]. delivered from infinity retail ltd gurgaon.
but the new unit doesn't have gas in its compressor. its horrible whenever the customer buy a new ac and person/ incharge i called to discussed the matter in his mobile no. [protected] but he didn't explained properly .
after many called he didnt pick my call. from last 4 days we are waiting for his reply regarding missing of remote from new ac unit and also missing of gas from compressor.

If company can help in this regards please consider this matter seriously as these small firms spoiling the name of TATA. It is one reason customer lossing the faith from one and renowned company.

Thanks.

SRS[protected]

10th March 2017

Visited the Croma store at Phoenix Mills, Lower Parel, Mumbai for an intent to purchase a Split Air Conditioner.
Concerned Sales person - Salman and explained various units on display and the discounted deals available.
Finalized the Whirlpool Split Air conditioner and made an advance payment of Rs.10, 000. (Kindly refer attached invoice)
During the deal it was committed that balance payment was to be made on or before 24th March 2017 and delivery date was committed by Croma team as 2nd April with installation date as 8th April 2017. These dates were chosen basis my availability as a customer for taking the delivery and being available for installation. Croma team gave 100% assurance of the delivery and installation dates.

24th March 2017

Visited the Croma store to make the balance payment due on the product and also as committed by me ( Kindly refer attached Invoice)
Was again reassured by the onsite sales team - Salman that everything was in order and the deliver plus installation was scheduled as committed by Croma
I had to put in a request in my office to postpone planned business tour so that I would be available for the delivery and installation

31st March 2017

Visited the store for a confirmation on the delivery which was again reconfirmed by the Croma team

2nd April 2017
12:00 noon I receive a call from Salman - Sales Team Croma, Phoenix telling me that the delivery can not be made as committed due to certain logistical issues. As a customer, I definitely lost my cool and had a heated argument but was again informed and reassured that both delivery and installation will now happen on 8th April 2017 without fail and before 12:00 noon

8th April 2017
11:30 am and no sign of AC delivery. I have however received 3 calls one each on 6th, 7th and 8th April from Whirlpool service centre enquiring about installation. I had to inform them that prouct delivery is pending.
Several calls made to Croma Phoenix as well as Mr. Salman about delivery status but unfortunately no updates.
1:30 pm Whirlpool engineer reaches my residence for "installation" and is surprised to find out that there is no delivery yet.
3:00 pm - As a customer I have definitely lost all my patience and cant hold back any more. Had very heated arguments on the call with Mr. Salman and another gentleman who said he was the store incharge - Mr. Abhishek. All of them reassuring me that delivery would definitely be done.
4:00 pm delivery is finally done. But no one is able to explain on the delay .
Follow up again with Croma centre for installation.
6:00 pm Whirlpool reaches the site for installation and begins preparation as well as unpacking of the product. During ispection, he states that the "Swing Motor" on the Indoor Unit is missing meaning this is a faulty delivery or Dead on Arrival. Hence installation can not be done.
8:00 pm I am again on the phone with Croma store trying to understand what needs to be done now. I am told that a replacement will be done "soon"

18th April 2017
Daily routine since last 7 days - Call up Croma Call centre on [protected] - Listen to IVR, provide the service number SRS[protected]. As usual I am told that the concern complaint is in process and the store shall call back soon to update me. The store numbers go to the IVR and ask to wait with wait time of more than 15-20 mins.[protected], 05

Is there anyone who can actually tell me as a customer where am I at fault? What is the crime that I have done for which this mental harassment is being meted out to me or I have to resort to approaching a Consumer Court?

Most importantly, the Air Conditioner is being bought to make the Mumbai Summer bearable. Will it be delivered and installed in this Summer or the Summer of 2018, 2019 ?

I had borught a Aquaguard Geneus Water Purifier form Croma oulet Seasons Mall, Pune (via invoice no: SLF02A[protected] dated 30.12.2015) with an OnGo extended warranty. Now I am facing leakage issue with my water purifier. On 31 March 2017 I have raised a first ticket with Croma service center, still after 17 days, no OnGo technition come at my place.

Today again I have raised a ticket (SR[protected]). This is very frustrating after 17 days not a single persone from OnGo has come to my place. I have brought the product from croma because of its reputation and better after sell support than online giant like amazon, flipkart etc but I was wrong I think its better to buy a product online with huge discount.

Hi,

I bought an Super General Split A/C from CROMA store, Logix Mall Noida with invoice number SLF02A[protected] on 13th Feb 2017.

The person from Super General came and installed the A/C .

On 25st of March when we start the A/C it was not working, we called up CROMA for the issue and they gave us a request number HUP310317FS00006, even after that no body came . After having serious chat with their store manager they send a person and then we came to know that GAS had leaked.

We asked for the replacement they said it will be fine and the gas was filled, although it was never up to the satisfaction .

On 14th April the water started coming for the indoor unit (), this is really life threatening .

I called Mr Shahazd, he said that he is being transferred and he gave me a new number of Mr Raman, which is always either switched- off or not reachable .

I want he repalcement of the Unit, this is really very sad affair of state CROMA store, they are not at all bothered to give the customer service . There store managers behavior is also very rude.
I would request you all to please don’t buy aything from CHROMA

I have complained about the product five days back and till date it is not resolved.
I think you are very negligent on complsints. People feel to come to your outlet if this kind of service is given.
I hope you improve your customer service.
If it is repeated again I will publish your poor service and appeal to the public not to purchase any item from your store. It is better to solve my problem immediately.

K Prabhakar reddy
[protected]