Croma Complaints & Reviews

I had the worst experience buying this product -Targus ACC995AP 2-in-1 Sync and Charge Cable (Gold) at bangalore Croma store at Mantri mall, Malleswaram. I bought this on Nov 3, 2016 with -invoice no:SLF02A[protected] and within 2 days for no fault of mine or no misuse, the pin for the iphone charging broke. The center refused to take my complaint for a defective piece and said the 6 month warranty does not cover external defect. For a charger, what other warranty does it cover? Such a bad experience and my 1500 rupees down the drain. Extremely disappointed customer.

What the hell. I purchased the whirlpool refrigerator yesterday and the salesperson promised that it will be delivered toady morning till 10 am.
This is the reason we got convinced and agreed to purchase. Today he didn't pick my calls and still till 2.30 pm waiting. We got our half day salary deducted without any reason as we didn't went just waiting for it.
So who will refund it?
You idiots dont sell if you can't commit anything.

Sales person name is Bharat and he is big time cheat and fraud
It happened to me at new bel road, Bangalore branch

Thanks for no support;
Kk

The croma (tata’s venture) sales staff at charkop - kandivili west – mumbai, misguided me to purchase this lg tv by offering additional discounts on the tv. further to my doubts, the tv was old and it was kept on the display area.
Now i realize that this tv which was at the display and damaged due to poor handling by the croma staff, must have caused damage to the tv. they must have managed to do some temporary arrangement with minor repairs to dispose the tv to me
I realize that the croma staff intentionally sold this tv to get away from their loss and transferring it to me. i am left in deep trauma

Complaint no: bow 171016fs00072

I have buy morphy richard mw con2lcg item code-173448 invoice no - slf02a[protected] on 01/11/2016 and the delivery was on 04/11/2016. the croma store has taken the full payment by me on 01/11/2016 and given me the bill.
But suddenly the store person call me on 03/11/2016 and told me that they could not deliver the product unit tomorrow, and told me please come and check for other model we could not deliver the product it is out of stock after taking the order now the are telling me it is out of stock.
I have complaint one time on customer care number complaint no sr[protected] and till this moment there is no response.

I have paid Rs 58480 by RTGS on 28/10/2016. I was given to understand that the LG 49 inch smart full HD LED TV would be delivered within 24 hours. Today 3/11/2016 I have still not received my TV. I have contacted the store as well as toll free number, I have been given to understand that the TV is out of stock hence it will take 4/5 days days more. I HAVE BEEN CHEATED BY CROMA AUNDH PUNE, I SHOULD BE GIVEN MY PRODUCT IMMEDIATELY AS WELL AS PAY PENAL INTEREST. TEJINDER SINGH TUR([protected]/[protected])

I (navneet kishore) bought sony laptop sve14a25cn/b from croma retail on 09 april 2013 for rs. 57, 000. also i bought 2yr new ewty-laptop 40k - 60k warranty service for rs 3, 699. this warranty service is offered by croma retail and as per this service all hardware & software issues will resolved by croma within period 9 april 2013 to 9 april 2015 until it is not brokage or water spillover issue. my idea behind in buying this warranty service...

I have purchased a croma led 32 inch on 25 feb 2016 after 3 months the led was damage for which i had lodge complaint one mr negi attended the complaint on mid june he told me to visit the showroom after 15 days and replace the led by paying some money till now nodody has contact me and whenever i go to the showroom they say we will contact you in one or two days i m fedup going to the showroom please help me out of
I have also taken extended warranty for two years at the time of purchase by paying 2500 extra
Ahmed khan
[protected]
[protected]
[protected]... Pls call me and help me out

I had ordered the google pixel xl from croma retail and received it on 26th oct, 2016 via bluedart. The phone comes with scratched display out of the box. I launched a complaint to croma both by mail as well as by phone. They assured me that they will try to resolve my issue asap but later they told me - scratched screen isn'tt a manufacturing defect.

Please find the below booking no. the order was done on 26th and with in 48 hours the consignment needs to be provided by the store where as after visit to the respective store I found that the product was not available in stock.
IF product is not in stock how come the same was reflecting in on the Website of croma.com and the website is accepting the new order/payments from the customers.

Order No.[protected] order delivery is store delivery.

It seams that the croma is trying to cheat the customers by accepting the orders and blocking the customers as so that the will not go with other vendors available in the market.

On 23oct16, i have purchased morphy richard mw con25l 25cg microwave oven from croma-baroda (Center square mall) vid invoice # saf02a[protected] dtd. 23oct 16.

Even after continuous follow ups, non of your engineer visited for its demo & installation.

Following are the request numbers which i have received by sms on my registered cell # +[protected],

1. Ahm[protected] dtd 24oct16,
2. Sr[protected] dtd. 25oct16,

I am not happy with your after sale service and the commitments given by your representatives on customer care phone # [protected].

I want a immediate action on it, please arrange your engineer by today itself without fail.

The further delay will be truly not acceptable and will be considered as your in-capabilities of providing after sale services.

Regards,
Minesh maheta,
Cell# +[protected],
Baroda-gujarat.

The Consumer Courts
Chandigarh

Dear Sir,
Complaint against Croma sector 22 Chandigarh
[protected][protected][protected]
I request that On 13th September, 2016 I purchased a tab with the make Lenovo from The Croma, Sector 22, Chandigarh in the name of Ramesh Sethi. I am also a member of consumer welfare council. The relative bill issued by Croma and also the photo copy of my ID proof for being a member of said council is enclosed.
To my dismay the said tab was defective since purchase, so it was returned on 20th September i.e one week after its purchase.And according to Croma Records it was sent to the vendor for replacement/ repairs on 26th September 2016. One month has since lapsed, there is no clue about its replacement/ repairs as it was under warranty/ guarantee. I have visited show room at 22( Croma) may be 10 times, but nothing concrete is coming out.
So I request the learned court to admit this complaint against Croma( Primarily) and also against Lenovo for delivering faulty product and also not providing desired level of services.
I think Croma being Tata's company carries some reputation and this type of services not required from such a company of national repute.
I also pray to the learned Court to direct Croma to replace the product and also a compensation of Rs 50, 000/ on account of mental harassment and defective after sales services and that too within warranty period.

Submitted for admission

Ramesh Sethi
H. No. 3077
Sector 35 D
Chandigarh 160022

I had purchased Samsung Microwave oven ( 28 L ) from Croma Oberio Mall on 22nd October 16. With a delivery commitment of 23rd October. But the same has not yet been delivered. Have been following with the customer care since 23rd, On 23rd they said it has been scheduled for dispatch and would be delivered by 23rd EOD, but as usual even after number of followup, the product was not delivered on 23rd . On 24th again followed up with the call centre, but they have a standard reply the team will get back to you on the same. And till this moment there is no response .

I am regretting having purchased the product from Croma, it is a very very bad experience and agony is that I still don't have the update on the delivery status .

I purchase a mobile for croma retail i surat, i pay amount by debit card
But croma emplyee wrongly amount swape 2733 rs and he void to y acount and i give aagin right amount amount 2360 rs on 9 oct
But i dont recive any refund in my account, i croma say i return, i go my bank but bank also say i didnt not rec any amount to ur accont
And croma also not refund me
Pls help

I purchased lg led 109cms 43lh547a, there was gift of lg bluetooth speakers with it. When the delivery guy came he said there is no free gift with your tv. So i didn't took delivery and cancelled the order. Store people said you will get your money back in 3 days. Now its been 11 days i have not received my money. I am calling them daily and they are saying due to some technical issue it is taking time.
Store details: -
Del-rohini-a020, new delhi - 110085
Invoice no.: slf02a[protected] time stamp: 09/10/2016 8.22 pm

Please let me know to whom i can contact for same as store manager sanjay is also not helping in this case.

Free proudut told was not given. They are telling now... Then.. Later.. Will call u...

I purchased a fridge.. They told a kadaai will be free but they not called even after2 months

When i visit store... They are telling... Next week.. Now.. Then... Later..

I am disappointed with cromo

The fridge package also very very poor.

Chennai mount road cromo... Very bad.. Hope all crimo will be same?

I have purchased a new Panasonic led television TH-32D450D invoice no. SLF02A[protected] from TATA CROMA on 16/10/2016 on the basis of sales man assurance that it has a better picture clarity and performance than the compliment model which actually i was desiring. On seeing the performance after installation and playing videos i found the product is of inferior quality.

I requested TATA croma to replace the product and give me the product for which i earlier enquired, they denied, as there company policy doesn't allow them.

I want my product to be replaced by the product i desire, please issue me credit note.

I purchased one Croma Power Bank in September 2016, from Croma Store, Erramanzil, Hyderabad, while I was there during my tour programme. After returning to my home at Assam, I tried to use the product but I was disappointed to note that the product was not working. I went on charging the product day and night long and found that, it was never fully charged. Even than, I connected my mobile to it for the purpose of charging and nothing was done. It is painful to note the non performance of a brand new product from a renowned company like yours. Are the quality control measures actually works in the company? However I need immediate replacement of the product.

Sir
I purchased samsung led tv model 122cm 48h6800 3d at cost rs.100, 000 from croma on 21st march 2015. On 08 sept 16 suddenly screen got disappeared and on 09th inst i had lodged complaint to samsung service center. Since then every alternate day i had reminded to service center but nobody turned from samsung service center till 30th sept, and evendate samsung service person found that the motherboard is to be replaced for which approx cost is rs.8314/ i have paid rs 3500 as advance to service provider then on 5th oct another technician came with motherboard and replaced with existing one but problem still persist then he came to conclusion that panel need to be replaced and appr cost is rs 53000 /-
This cannot be considered as a good industrial practice from a reputable manufacturer, not even from a road side manufacturer. Samsung personnel could not give any satisfactory reason on phone for such premature failure. Only saying that the life of electronic products cannot be ensured. This is a ridiculous argument in today's world where the electronic products have come of age and now very reliable as can be seen in their wide spread applications.
I expect samsung to take the issue with real earnest and do their best to rectify at the earliest at their cost else i may be unwilling proceed legal action
Thanking you
Regards,

My Email id is [protected]@gmail.com. about 1 year ago i have bought lenovo g50-80 laptop from Croma, Phoenix Mall, Lower Parel, on 22nd Oct. 2015. As I had misplaced the receipt and the machine was having some problem Store. Now i want duplicate Bill Copy.I want an duplicate bill copy for repairing my laptop please help meeeeee. Can You Help Me ????????...

I purchased nexus 5x from croma aundh, pune in april 2016. Now my phone is dead. No display, heating, hanging. I visited the croma store explained all scenario and submitted my phone for repair on 18th september 2016. They told me it will take 7 days to resolve the issue. Initially i was no idea at which service center they send my mobile for repair. After 7 days i called them they don't have any updates about my phone. Frequently giving nonsense answers and not picking phone calls. After strong follow up i got number of lg store in pune (Apk technologies, swargate pune). They did not have exact status of phone. After few days they told me phone is not repairable. They offer me replacement. Nexus 5x production is stopped. They offer me another model. I agree to go for replacement. But since last 2 weeks they are not picking phone call. If they picked telling approval process is going on, etc.

I suggest not to buy electronics product from croma, at least costly products those required good customer service. Customer service is very poor and they don't have curtsy to call back, track entire repair process, followup etc. Almost 1 month is over no response from croma. Still getting funy and time being answers from croma.

18 september - 15 october 2016 no answer