Croma Complaints & Reviews

Hello
We have faced lots of issues after buying ac from croma store (In aditya city centre, indrapuram, ghaziabad) dodgy sales person sold us product that installation will be done next day for sure. (And this was our only criterion to buy this product because of weekend installation). Then we called customer care, croma person for 5-6 hours continuously but no one responded to us.Infact they were speaking rubbishly as if we have done...

Lava is bought on 1 april 2016 (Cell [protected]). But display is not working....

Service request no. Del060716fs00025 pending for over a month, no action
It is highly disappointing to get such response (In fact no response at all) from a prestigious tata group company. The washing machine's dryer has not been working for over a month. My complaints are reported resolved with no one even showing up at my place.
I bought from croma thinking i would like to give business to an indian company but i was highly...

I ordered an acer v3-574g 504y laptop from croma on 24 june, 2016 and it has been 20 days and i havenot even received the invoice yet, even after the completion of the online payment. When i called customer support, they registered my complain asked me to wait for 24 hours and said they will send my complain to technical support team. When i called again they again asked me to wait for 24 hours and said "we are sending your complain to the...

Registered a complaint for washing machine with croma on 2nd july.
Complaint number sr[protected].
The product is under extended warranty.
Till date no technician has visited our place. Fed up calling/mailing them.
We get a typical response like the one below:

"with reference to your mail regarding complaint number sr[protected], we would like to inform you that your concern is under process and...

I had purchased HTC desire 828 from croma crown interiorz mall Faridabad. The sales executive gave me wrong information to sell their product but after few days I get to know about the reality of the phone. The name of the executive was Ms. Tanuja.i asked her to show dual sim phone. She showed me a dual sim htc 828 n told me that both the Sim Ports support 4G. I purchased the phone. After some days I get to know that only in one port the...

I had purchased eveready charger with 4 battery. croma had sent me a deflated product. they had sent outdated product to me. it is not working condition. they are also not listening. i had already paid all the amount to croma. they are not responding till now. i have called them many times but they said regularly that my problem would be resolved within 48 hrs....

Hi I purchased Panasonic LED 42 inch my invoice no is SAF02A[protected] from lower parel phoenix mall croma center on 30th June 2016 but we didn't get wall mount kit with TV the sales person Imran has assure us he will arrange same within 2-3 Days but now it's more than 14 days still we didn't receive wall mount kit from the date of purchase. I also complaint on your customer care no they took my service request and my service request no...

Hi,

I purchased hp 1510 printer from croma indirapuram outlet in 2015, i opted fro extended warranty at that time. last month printer stopped working and i lodged a compalint with croma since the product was under warranty. after waiting for almost 1 month and sevral followups, the engineer finally visited my place, checked the part and said one part has to be replaced and demanded money from me, i told him it is under warranty...

Customer care of croma dont have any information about the products. They are following up with backend team from 3 days but no outcome. Product is Samsung refrigerator. Kindly do need ful.

Sanjeev
[protected]...

I am krishan thakur and my register number is [protected].

I had purchased croma washing machine by chance last year, i hope you will find the complete details in your record.

There were some problem (Water drainage) in the washing machine june 2nd week and i register complaint to croma and service engineer came on 17 th june.
To solve the water drainage issue. He had done some other fault in the machine...

Respected sir,
I am vinisha shah residing in dadar, mumbai. we recently purchased a dell laptop from croma, prabhadevi branch on : 17th june 2016 for my sister (darshi shah) as a birthday gift.
Bill details:
1. customer name: darshi shah
2.invoice no - aif02a[protected],
3. time of purchase: 4.35pm,
4. bill created by : mr. rohit dhawale.
The delivery date was given to us on 18th june...

I purchased croma 40" led from croma store in feb 2016. Now the croma led tv is not working anymore. I registered a complaint with croma customer care on 15.06.2016. Then they said that your problem would be resolved within 3 days. But there is no response from them till now. I call them many times but they said regularly that my problem would be resolved within 1 day . But there 1 day never comes. There representatives asked me about the...

Dear Sir,

Subject : Unresolved Issue Yet forcibly Termed as resolved..

We got a call from Ms Shweta of Croma Mulund on the evening of 19th june 2016 at around 19.15. She called in connection to the problems that I've had with Croma which was mentioned in my last email to you. But the issues which we raised and the issue that she tried to resolve were quite different.

Croma, in their records...

I received an SMS that as Croma Belapur is completing 9Years, there will be offers upto Rs. 11490 on Laptops starting Rs. 22990. I visited to actually buy a Laptop as I was anyway looking for a change immediately.

However, when we reached there, we were told by an executive (name not disclosed here on public forum) that the offer amount of Rs.11490 consists of 3 items - Targus Bag worth of 4500, Printer worth of 3000 and a...

I had purchased a two ton split a/c (croma make) from croma care outlet, south ex, delhi on 04 jun 16.
In less than one month, the a/c has gone defective as there is no cooling effect.
I lodged a complaint through the croma online customer care service am 28 jun 16. the complaint no is del280616fs00017 and i was informed that the defect will be attended to within 03 days. however, as of pm 03 jul 16 ie even after 06 days there...

My all in one hp desktop is not working properly nd it is running very slow . We bought it in jan 2016 they have given us the demo piece and I have told them, many times that it is not working properly but they didn't take any action .Then I have complained to HP they have told us that it is a defected piece and many folders already made in it. They suggested us to complain us to croma and replace it. I would like to inform u that I am not...

We have raised a request on 17th June, (HYD170616FS00003). We have shifted our residence and wanted the technician to install the washing machine. The technician arrived on 21st June but he said it was plumber's job to get the tap done and he would return the next day to service the machine.

We then got the plumbing work done and called the technician on 24th June and asked him to come and service. On the same day our machine...

Dear Customer, your Service request DEL200616WS00042 is registered with us & shall be resolved at earliest. Please call [protected] for any query


This was the message which was sent on 20th June, by Croma team, promising to replace by damaged Samsung s6 charger with in 3 days.
Tried contacting and reminding call center numerous time, still no response from their side,...

Its been 4 days that i complained but no-one visited (technician) in my company to fix the problem in water dispenser. as i requested them to fix it on the urgent base. when i try to file complaint against service center they disconnect my call. worst behaviour & service i have ever seen. my complaint no - del280616fs00023. even i have to call again service center to get my complpaint no. i didnt even receive any message for my complaint...