Croma Complaints & Reviews

Hi,

We have purchased a croma brand refrigirator from croma electronics (Tata group) in 2014. We have also purchased extended warranty of croma, which is due to expiry in 2017.

The relay of the refrigirator got spoiled due to power fluctuation on which when the complaint was raised, the service engineer has installed an lg relay to a croma refrigirator and because of the this, the compressor is spoiled.

When a complaint for the same has been raised, the company now saying that they don't have spare and has ordered for one. It has been more than a 45 days now and the company is not responding on this issue, despite we have extended warranty.

Request you to please help us.

Regards
Dheeraj g

I have purchased Itek iphone 8pin lightening cable from koramangala croma store room on 12th october 2016 (Day before yesterday). But its not working at all. How can the croma store room provide this kind of cheap product to the customer? It looks like a product purchased from the road side shop quality :( I never expect this kind of product from croma. Please replace my product ASAP. I will come to croma store room directly this weekend to replace my product.

Dear sir / Madam,

I have brought a AC of samsung invertor model from croma strore T Nager chennai .
From the time of i brought am facing problem in every three months . I have spend a lot on this, request to kindly take it up .
I wonder how can brand like samsung would produce such fault product and sell to customer with very high cost than normal AC, calling it digital invertor so on

Am getting poor response from samsung and no value for money . kindly register and take up my with samsung directly

Request to kindly do the needful
registerd model no :[protected]
Name; Moncy
AC model no : AR18HV5NBWKXNA

Regards
Moncy

I am a retired Army officer and i have purchased this washing machine on 02 /Jan/ 2014 billed in my wife ERA SAHAI's name (mobile No.[protected].
TRANSACTION NO. SLF02A[protected] CROMA W/M FL KG CRAW0094 DIG SR NO. CRAW[protected] of your company.
The machine started giving problem almost immediately after purchase as may be seen from repair records held with you.
During warranty period it was repaired a number of times.
Once the warranty period is over now we are told that the company can not repair the machine and we are eligible for refund of 40 percent of cost price.
The sole purpose of choosing this brand was that it was TATA product and an Indian Brand. Now I feel cheated and hurt.
May I request you to compensate me adequately for the harassment which I have faced after buying your product?

This was regarding croma soundbar which was sold twice to me deffect on 21st august till now i am awaiting refund of amount 11990/- croma had not taken any initiative from there end ther are just faking there customer both kiran and manish store attendant are fooling customers which is very bad
invoice detail :SLF02A[protected]
Complaint no :SR[protected]
Mb:[protected]

I have purchased one samsung refrigerator model "samsung ref ff 394l rt39k5518s8/tl 3s" through your croma center at hadapasar, pune (Invoice no. Slf02a[protected] dated 27th march 2016, item code no. 195057). I have lodged the complaint about ince freezing 3 times till now. First time your person visited and tried to sove but problems still persists. When i lodged the complaint second time, there was no response, only there was a call but no body visited at house for resolution of the issue. Again i have lodged the complaint third time and after repeated follow up your samsung representative visited at our house and took the photographs and he also mentioned that there is a problem in this series of company's model and today this is my 8th visit for attending the for same issue and same model. Considering above, it has been felt that company is not able to resolve the issue hence request you to intervene and replace the model if this model is faulty. We are facing lot of problems due to this continuous problems, this is like mental torches.

I have a cooling problem of my split ac. Its been a month that i m calling the customer care everyday twice atleast only to hear that they r putting my request on high priority and i will get the service withing 24 hrs, how many twenty for has passed and im still calling them. Just wasting my phonebills. I amconsidering getting my work donefromoutside but i have paid forthe extended warranty, is it only to go thru this? Its frustrating. I will never buy croma products anymore. Extremely poor response fromcroma service providers! The first complain was raised on 27th august, a fresh compaint wasmade on 15th sept again, no respone, its pending lie for ever. Registered contact number is [protected]

This is regarding one purchase done on CROMA site for Store Pickup,

I ordered one product HP Tablet Stream8 Blk on date 08/09/2016 .Invoice no : SLA041EC0000434.
Post confirmation with CROMA Customer care i visited store just to know that the stock is not available at Store and its a system error for which the store send my an apology mail and the store manager called and told to collect cash from the Store.

I dont under stand a brand like croma affiliated to TATA can do such errors when in the era of Online shopping where Amazon
Flipkart are doing such great service through online service why CROMA is left behind i would like to take this to management of CROMA as i have faced a lot of difficulty to reach store just to know the product is not in Stock

Will create a Public awareness through social networking site about the careless behaviour to CROMA and never buy any product online

I have purchased a Croma window AC 1.5 Ton, from last three months I am facing so much cooling problem in this AC . I have logged complaint in Croma service center and it was such a poor response from there end that I am tired now of calling them again and again. Every time I call them they have only one line to say, we have logged it on high priority and engineer will visit in 24 hrs. and I am still waiting for that. Before this incident they took almost entire month to repair it after so much follow-ups with them and it worked only for 10 days and again same problem is there . I have again registered the complaint and now waiting for get it repaired. After spending my hard earned money to buy an AC I was hoping to have a cool time but it is frustrating after all these incidents. After looking at these reoccurring incidents I feel this ac has some major issue and I am hoping for the replacement same. last Complaint No is - SR[protected] and DEL110916FS00028

I have purchased Micromax LED tv 1year back & now TV is not working I raised request to croma call centre on 9th.Aug 16 after that Micromax team has visited see the issue they have 500rs as visiting charge& after that they asked us bring TV to Banashankari outlet I denied to take reason is in Bangalore their are Many Micromax Showrooms are available I searched in Google nearest Micromax service centre to whitefield is Marathalli showroomy should I spend money to take my TV to Banashankari showroom again called to croma call center morethen 5days they have replied they forward mail to concerned team & will get back in 24hours but nothing as happened finally I got a call from croma call on 11th sep saying that micromax team as closed the compliant & we can't able to help you please visit to store&.check with them we are closing compliant & I was still talking but they disconnected call if this is the careless response providing from Croma then y should I purchase from your brand I would directly purchased from Micromax itself only because of service I came to croma but I never expected this kind of service from you brand

Dear All,
I brought mobile from a Croma store of Gurgaon(dt mega mall) on 12.07.2015 and along with I purchased Gizmo insurance cover.
On 26.06.2016 I met with an Accident and my phone was damaged. Then I went to the store, they told me, the gizmo will repair your phone. I Started the procedure and submit all documents they want.After a long time (like 1.5 months) gizmo people told we will not repair your phone because of poor handling. I just want to tell you this is bad service from gizmo and Croma because if I met with an accident have to save my mobile either my life.Because your point you life is nothing. On a serious note about that please help me out.
find the bill and document which I forward to gizmo care.

Vikas Gautam
[protected]

I purchased one sony digicam( Sony Cybershot Digicam ( Model DSC-W830)from croma retail through online Home delivery. On opening the product I found that the LCD screen and the Every photograph comes with Vertical visible line. I put forward the matter to customer care attaching the sample photographs also.

But their customer care dept is pushing the stone to here and their, Everytime they are giving new and new explanations, One customer care representative advised me to visit Sony service center.

What I advise, NEVER EVER buy any product from Cromaretail, Their service is horrible. They don't have any quality control over their product. It is really shame that this retail chain is owned by Tata enterprise.

Hi all

On august 04th i purchased a dell laptop from croma store ghatkopar west (rcity mall) they asked to wait until installation and other process gets complete, it took them nearly three and half hour to do the same. i had told them how much ever time required kindly do it today itself so that we are not required to visit the store again. however same was not done properly and again on august 5th 2016 we had to go to resolve the issue and it took them nearly 4 hours to understand the issue which is still not resolved. i was accompanied by my wife who is expecting and in this condition she had to wait 4 hours for 2 days. the issue is still not resolved and on top it there was no one to help us except for the dell sales guy mr. pradip. the technical shop doesn't have technical guy to help and poor sales person for the last resort and on top of it shop doesn't have basic infrastructure such as secured wifi for update and installation. i was asked to switch on my hot spot connection for updates installation.

Invoice number : slf[protected]

Milan trivedi.

Customer Name - ANAND SURESH GEDAM
Complaint No. - BOW040916FS00050
Product - LG 49" SMART LED TV ( 49LH600T)
Date of Purchase - 23/08/2016
Invoice No - SAF02A[protected]
Seller - Croma, Juhu Branch, Mumbai

From,
Anand S Gedam
Andheri West,
Mumbai-400053

I had purchased an LED tv mentioned above worth Rs.74990/- under exchange of my old working Videocon 32" Integra LCD on 23rd August 2016 for 64000/- and Installation was done on 25th August 2016.
I'd like to bring your attention to the issues I've been facing since first complaint made to LG on 31st Aug ( Unresolved till date Complaint Made Via Email) after which I had lodged a complaint on their number [protected] on 2/09/16 to which i got an sms of mentioning Technician's details who was supposed to come on 3rd.On 3rd he tells me he will not come someone else will call me and come, I waited patiently the whole day and nobody called or came, I called [protected] again 3 times at intervals of 2 hours since noon and escalated complaint thrice.Frustrated, I then went to Croma Juhu at 8pm and let Mr.Ali know about it and was told that a technician will come at 9pm. Nobody came, and a person called me at 9.30pm that he will come tomorrow at 2pm. Today i waited for the technician to come today till 2pm but when i called, he said he wont come and provided me number of two other technicians that'd attend my complaint, both of them who didn't receive my calls that time.I totally lost my patience by then and went straight to showroom at 2.30 pm and met the Manager and Mr.Keval and let them know the whole ordeal and harrowing experience i just went through.I had recorded a video of my issues and showed the same to them of which i have posted a Youtube link below who also acknowledged of My TV unit having issues mentioned below.

Following are the issues I am facing after using the TV.
1) The LED TV's Power Turns On by itself occasionally without giving any 'Power' command on Remote or TV just when the main switch is turned ON.
2) My So called India's First TV with WebOS 3.0 LG 49LH600T as displayed on LG's Website is Extremely Unresponsive, Unbearably Sluggish And So Underperforming That it takes anywhere between whopping 10-20 seconds to open basic options like 'Settings' Menu while a media is being played in background via AV/YouTube app which is totally unacceptable for a Latest Smart TV of 2016 Model.The interface and hardware is so slow that the commands i give to it through my Smart Remote are being registered with delay of 2-4 seconds.Technician came at my home at 3pm and performed procedures but that didn't resolve my issue and he too acknowledged my issues and advised me to write personal remark on it, I am attaching a photo of Technician's Job Sheet as well.

I am extremely unhappy with my purchase and as I cross checked the Display Unit in the showroom later along with Mr.Ali, he too acknowledged both the issues on that TV too. The issues were prevailing in this Particular Model - LG 49LH600T there too and hence i'd like to have a refund, as replacement seems totally illogical with same issues occurring in both units .Also i had an harrowing experience getting technician to visit my home and the inconvenience caused for this whole ordeal by numerous visits to Croma without any fault of mine.LG Should mention on Website that their New 2016 TV is slow so no one would purchase them, simple as that.
I purchased this Costly Latest 2016 edition Smart TV for entertainment and not to overburden me with the headache and i request you to provide me full refund and return of my old TV as it falls under 15 Days refund policy of Croma and i have visited Croma, Juhu showroom 6 times for this in last two days or I will use Strict Legal means by filing consumer complaint, printing in newspaper and using social media and a court case very soon to bring this whole issue into public, where Croma is at fault too for not letting me know about these issues of LG 49LH600T LED Tv beforehand as i was not informed of them and the faulty Interface was not fully demoed to me due to no WiFi in your Store and still sold to me which is equivalent to misleading, knowingly selling a faulty and underperforming product with such issues without providing full demo and cheating a customer .

Yours Faithfully,
Anand Gedam

Product Page: http://www.lg.com/in/tvs/lg-49LH600T
My Proof Video Link (Private) : https://youtu.be/HYeygVBImZw
Attachment:Original Invoice, Jobsheet photo

Three hitachi ac/s ordered by neeta shrivastava ([protected]) vide transaction no slf02a[protected] dated 23.08.2016 from croma belapur.. Out of them only two ac/ has been delivered today. One ac is missing.
We received only 4 boxes today. Please trace out the reason why one ac is not delivered today.

Please treat the matter urgently and advise us the root cause.

Sir/Madam, Writing this after completely loosing my patience.I have been suffering from this problem since 8 months, thus finally writing to you.I gave my laptop for OS recovery to the same salesperson from whom i bought this laptop.He agreed to it.Hence i Provided him with CDs for backup .He started to take recovery of OS by inserting the first CD, and then he left.So finaly after two hours I came and checked that Recovery was lost from my computer and wasnt taken into the CDs as the CDs werent changed.
This all happend in January.Since then I have visited Croma many times and they are not providing me solution for it.the person who did this mistake has left the job.The Cost of CDs is Rs 530 and Manager there told me that he will pay 50%, i disagreed that and then he talked to me in such a harsh voice that its unbelievable for a customer to expect that from a store manager. He told me that "Who are we to pay".I mean how a great company like croma can hire such useless people who dont have sense to talk to customers.His name is Mr Charles(Assitant manager) in croma banshankari, Bangalore 560085.I felt really bad and it has broken my trust from croma.I am not going to buy any thing from croma in my whole life and woud never recommend anyone to do so. Finaly I am writing to you.Help me out with CDs.Hoping atleast you wont disappoint me like your invaluable staffs in that branch.
Waiting for your reply.
Thanks
Mob: [protected]

Complaint no:
1. PUN020716FS00004
2. PUN180716FS00004

I had raised a complaint couple of times, but no one responded.

I had asked to install refrigerator door tray for which i am ready to pay. Refrigerator is still under warranty.
They have also charged me for extended warranty for another 2 years. What is the use of such warranty when they don't provide service, even customer is ready to pay them. Pathetic Customer service and support team.

Every time i call customer care, they have only one answer - "we will try to resolve soon". Its been more than 1.5 months now.

I would recommend not to buy Croma products. Initially we may find it cheaper as compared to other brand, but eventually its our lose because they dont provide after sales support

I purchase croma led tv from croma store in cp new delhi in feb which is still under warranty.
in the month of aug (around 1st) my led stopped working and i put a complaint regarding the same on there customer care.
after 72 hours (where i was told 48hrs) there technician visited me and checked my led tv.
he took couple of shots through his phone of tv and invoice and told there is a part which is not working which will be resolved within a week or a new tv would be replaced.
its been 2 weeks i am daily receiving 2-3 calls from croma customer care asking weather my issue have resolved or not and i am daily over and over again explaining them the whole situation that technician visited he told it will be solved in 1 week its still not been done.
please look into this matter as soon as possible.

I bought this motorolla cordless phone 7 months back from croma and it was giving a lot of issues so i handed it to croma for repair on august 13th, 2016. I got a call today i. E. Aug 24th, 2016 from croma stating that the service centre of motorlla cordless phones are in mumbai not in delhi so the phone will be sent to mumbai for repair which will take an additional 10 days.
Questions...
1. Why was i not informed by croma that the product which i am buying will take a month of time to get repaired.
2. Why was i not informed for 10 days after handing over my phone to croma. If the service centre was in mumbai why was the phone not sent initially.
3. Is there any tat, that you really follow when you are service industry or is that depends on your mood.

I have no phone at my place and i am not able to use my landline. If this was to take so much time i could have given a replacement phone till you are not givig me my phone.

Dear customer, your service request del130816ws00045 is registered with us & shall be resolved at earliest. Please call [protected] for any query

Above is the ticket number.

I am sure someone will respond to wha i am submitting.

Regards
Deepak

I purchased a laptop which cost rs 28990/- on 7/8/3016 on that due to less fund i didn't purchase ms office 2016 after one week i contacted them regarding ms office 2016 they were asking 2740 which was for rs. 1000 on 7/8/2016. I requested their manager at janakpuri new delhi retail store for ms office but he was not ready to listen to me. Now i'm fade up with the behaviour of croma so now i want to return back laptop urgently. Worst experience with croma.