Croma Complaints & Reviews

Sir i had buy a iphone 5s from rdc raj nagar (croma) gaur mall . there is a guy name rahul who has given me a defective piece and now he is not replacing the phone . i request you sir please take a serious action against him. and they are not refunding my money. sir if these types of peoples will work in croma . i m sure croma will surely get destroyed thank you

I have a purchased croma washing machine and there is a defect in some part named pullset which croma has not replaced from last 3 months i have complained many times nobody listens and sometimes they end up by saying part is not available or if they can arrange i have to pay

why should i pay when my washing machine is under warranty

please help me

[protected]...

I purchased Oppo F1 S A1601 Gold (Sr. No: [protected].) Store Location- DEL-ODEONCP-A055 from croma store cannught place new delhi of Rs. 17, 990/- on date-05.10.2016 and they got insurance of Rs. 1, 999/- but the mobile set missed on date 13.12.2016 and also register police complained in GRP Police Raebareli Railway Station on date 14.12.2016.
I Called Croma customer care no. [protected] so many times but they have no proper response for my complaint.
Hence therefore, requested to kindly arrange to provide my mobile phone.
regard-
R.B.Yadav
Mob-[protected]
[protected]@gmail.com

I bought a brand new HP laptop (HP Pav x360 13-U131TU Slv, 33cm) just yesterday (16.12.2016) and noticed a crack at the base today (17.12.2016). I am sure it has not been developed at my end as i noticed the crack in one of the pictures i had clicked yesterday ASA i had returned home with the laptop. I only realised this today and need to know what relief will croma provide to me pertaining to the same.

After much comparison with the other TV's on display, I decided to purchase the Chroma Brand 99 cm LED TV from the Aundh store in Pune on the 5th of December, 2016 . I purchased the same on finance along with an extended warranty which I paid for on the day. The store sales representative promised delivery in 2 days and I accepted the same. Since I know how fickle delivery can be, I checked up on the 6th of December to confirm the status of the product and the Chroma store representative again confirmed delivery by the 8th of December. On the 8th of December, I received no message, no call or email from Chroma confirming by delivery was in progress. At approximately 8 pm I decided to visit the store again and was in for a surprise.

1) The store representative who sold me the product was nowhere to be found. He, apparently, was on leave.

2) The product I ordered was no longer " in stock" and "out of production" therefore I had to choose something else in the same price range or pay for the difference. Ironically, there was no other product with similar specs in the price range.

3) As a gesture of goodwill, the store manager Mr. Amol offered me Rs 1500 off on the replacement product after approximately 1.5 hours of waiting.

This level of service is absolutely ridiculous. How can Chroma not even bother to inform me if the product I've ordered is out of stock? Is this the way the brand drives sales? I've had to pay for the difference for a more expensive product because I intended it to be a gift and could not risk a delay. The entire process took 1 and a half hours ! The discount of Rs 1500 is insulting (6%) and the store manager could only say that this was all he could do. I even had to cancel the extended warranty because it took the differential out of my budget.

If you would like to retain me as a customer, I would like a refund of the excess amount I've had to pay.

Hi,

My name is Jeetendra Shinde and I have purchased a mobile on EMI (Loan # 402CDD[protected], however my money is not deducted from my bank a/c(axcis bank). I have given the crossed cheque at the time of transaction in the month of june. I have received SMS the cheque bounce from you in the month of july. I have spoken with your branch located at Fatima nagar, pune and they told me to pay the EMI by cash for july and give the crossed cheque for the month of August. I have given the crossed cheque to them and again I am getting the SMS that my money is going to be deducted from my Old Bank A/c( HDFC Bank). My registered Mobile # is [protected]. Please give me the call back. I have already spoken with the Branch and the Manager, who is looking behind this.

Thank you,
Jeetendra Shinde

I purchased an Oppo F1 Plus phone (IMEI [protected]) Invoice No. (SLF02A[protected] yesterday (28th Nov) from Croma store (Sector 29, Gurgaon) at 5PM.
I went back home and installed the phone overnight with all apps and screen guard. While putting in SIM cards I found that the 2nd card slot is not working.

I took the phone back to Croma today (29th Nov) morning at 1130 AM. They checked it and found faulty but refused to exchange the phone till they get it checked from Oppo service centre.
That too there are no TAT for the same.

My Questions:

I have paid the money but why do I not have the phone?
There are no T&C mentioned in the Croma invoice for such case
Why the phone was not checked before handing over to me?
I am ready to buy some other phone but will not accept a repaired phone which is just 1 night old and while I have paid the money why should I be without the phone?
One buys a phone when there is a need, it’s never for a back up. And I don’t have the phone after paying for it and interestingly there is no information on the TAT.

Team Oppo: How can you send a phone without proper QC? Is this your standard?

Attached are the pictures of Croma CSD along with the phone and copy of Invoice and gate pass.

I had purchased laptop. I was given a card worth Rs.2000/-. This card was to be redeemed after a lock in period of some period. I tried to redeem in Croma center Airports. They refused. Now I find it is expired. I will request extension of validity as it was against laptop purchase.

Card No. --- [protected]
Name-- Binod kumar Sah
PH : [protected]

Hi,
I had ordered Philips HL1660 700W food processor on 6th Nov'16 and ref order # SLE005EC0010659. I called up croma customer care within next 12 hours and cancelled the order, the reason being, we wanted to order different one.
The ref # for order cancellation from croma generated on 7th Nov is SR[protected], and I was told I would call back from Croma regarding cancellation. I did call up again on 8th Nov to check on order cancellation and again I was told I would get would call back from Croma regarding cancellation. The product was delivered through blue dart courier on 9th Nov and still unopened and left as is. I did call up again on couple of times and latest being on 14th Nov, till now i.e. 15th Nov'16 no call back from croma yet on order cancellation.
It's not a rocket science for sure, may be the departments within croma do not have co-ordination as they paint picture to customers.
I have definitely wasted lot of my precious time and money here but not sure when my concern would be solved?
I am waiting eagerly to hear back at the earliest.
Thanks
Janardhan

Got a Samsung double door fridge from Croma on 3th October. After switching on the fridge found that there is bulging on both sides of the fridge.

Complained to Croma and after 3-4 days Samsung support personnel came and verified it. He took pictures and asked us to get it replaced.We contacted Croma about the same. They told us to wait for samsung support to get back to us(no call from samsung service center ever).

After a month of regularly calling Samsung and Croma we got the following:-
-Croma claiming that Samsung personnel don't respond to their calls (as if Croma is a poor roadside beggar).
-Samsung telling us that Coma called them and told its a power issue (so that they can blame us and don't provide us replacement).
-on asking for Samsung service center number from support, was given a wrong number deliberately (told the representative that this is wrong number but she insisted that it is correct.).
-No fixed manager/personnel in Croma store (Every time I went to store, met a new person who gave the same [censored] answer).

I had placed an order for an air purifier on 5 November.
I gave a call on 7 November re update and was told that the mobile number was incorrect. I got the same corrected.

On Thursday I got an sms and an email re the delivery confirmation.
I gave a call and was told that i would need to wait till 11 November to get an update. I asked to be contacted 2 hours before delivery.

I gave a call once again on Friday and was told that my number was still incorrect on the system. Well, if my number was incorrect then how did i get a delivery confirmation sms.

I was told that i would get a call in 24 hours re the delivery details and clarification. ( as fed ex says that Ramu has received the product on my behalf)

I gave a call on Saturday, frustrated and insisted on speaking to the manager. All this while each person has been saying that my number was incorrect and some one had tried calling me on Friday on the incorrect number. He said that i would get an update in 2 hours

Well, if the number was incorrect (which it was not. Just proved above), then could not an email be sent to me?

I did not get an update in 2 hours, I gave a call back in 2.5 hours and was told that they were still trying to reach FedEx.

I still have not received any update and have not received my new air purifier.

I am disappointed in the service of croma and croma's customer care.
this is a product for which I have paid on your website.

I have been put through mental and emotional trauma because of this.

I had bought from you keeping the TATA brand and trust in mind. This behavior does not reflect what the brand stands for.

My complaint number are:
SR[protected]
SR[protected]
SR[protected]

Regards,
A dissatisfied customer.

I had the worst experience buying this product -Targus ACC995AP 2-in-1 Sync and Charge Cable (Gold) at bangalore Croma store at Mantri mall, Malleswaram. I bought this on Nov 3, 2016 with -invoice no:SLF02A[protected] and within 2 days for no fault of mine or no misuse, the pin for the iphone charging broke. The center refused to take my complaint for a defective piece and said the 6 month warranty does not cover external defect. For a charger, what other warranty does it cover? Such a bad experience and my 1500 rupees down the drain. Extremely disappointed customer.

What the hell. I purchased the whirlpool refrigerator yesterday and the salesperson promised that it will be delivered toady morning till 10 am.
This is the reason we got convinced and agreed to purchase. Today he didn't pick my calls and still till 2.30 pm waiting. We got our half day salary deducted without any reason as we didn't went just waiting for it.
So who will refund it?
You idiots dont sell if you can't commit anything.

Sales person name is Bharat and he is big time cheat and fraud
It happened to me at new bel road, Bangalore branch

Thanks for no support;
Kk

The croma (tata’s venture) sales staff at charkop - kandivili west – mumbai, misguided me to purchase this lg tv by offering additional discounts on the tv. further to my doubts, the tv was old and it was kept on the display area.
Now i realize that this tv which was at the display and damaged due to poor handling by the croma staff, must have caused damage to the tv. they must have managed to do some temporary arrangement with minor repairs to dispose the tv to me
I realize that the croma staff intentionally sold this tv to get away from their loss and transferring it to me. i am left in deep trauma

Complaint no: bow 171016fs00072

I have buy morphy richard mw con2lcg item code-173448 invoice no - slf02a[protected] on 01/11/2016 and the delivery was on 04/11/2016. the croma store has taken the full payment by me on 01/11/2016 and given me the bill.
But suddenly the store person call me on 03/11/2016 and told me that they could not deliver the product unit tomorrow, and told me please come and check for other model we could not deliver the product it is out of stock after taking the order now the are telling me it is out of stock.
I have complaint one time on customer care number complaint no sr[protected] and till this moment there is no response.

I have paid Rs 58480 by RTGS on 28/10/2016. I was given to understand that the LG 49 inch smart full HD LED TV would be delivered within 24 hours. Today 3/11/2016 I have still not received my TV. I have contacted the store as well as toll free number, I have been given to understand that the TV is out of stock hence it will take 4/5 days days more. I HAVE BEEN CHEATED BY CROMA AUNDH PUNE, I SHOULD BE GIVEN MY PRODUCT IMMEDIATELY AS WELL AS PAY PENAL INTEREST. TEJINDER SINGH TUR([protected]/[protected])

I (navneet kishore) bought sony laptop sve14a25cn/b from croma retail on 09 april 2013 for rs. 57, 000. also i bought 2yr new ewty-laptop 40k - 60k warranty service for rs 3, 699. this warranty service is offered by croma retail and as per this service all hardware & software issues will resolved by croma within period 9 april 2013 to 9 april 2015 until it is not brokage or water spillover issue. my idea behind in buying this warranty service...

I have purchased a croma led 32 inch on 25 feb 2016 after 3 months the led was damage for which i had lodge complaint one mr negi attended the complaint on mid june he told me to visit the showroom after 15 days and replace the led by paying some money till now nodody has contact me and whenever i go to the showroom they say we will contact you in one or two days i m fedup going to the showroom please help me out of
I have also taken extended warranty for two years at the time of purchase by paying 2500 extra
Ahmed khan
[protected]
[protected]
[protected]... Pls call me and help me out

I had ordered the google pixel xl from croma retail and received it on 26th oct, 2016 via bluedart. The phone comes with scratched display out of the box. I launched a complaint to croma both by mail as well as by phone. They assured me that they will try to resolve my issue asap but later they told me - scratched screen isn'tt a manufacturing defect.

Please find the below booking no. the order was done on 26th and with in 48 hours the consignment needs to be provided by the store where as after visit to the respective store I found that the product was not available in stock.
IF product is not in stock how come the same was reflecting in on the Website of croma.com and the website is accepting the new order/payments from the customers.

Order No.[protected] order delivery is store delivery.

It seams that the croma is trying to cheat the customers by accepting the orders and blocking the customers as so that the will not go with other vendors available in the market.