Croma Complaints & Reviews

On 23oct16, i have purchased morphy richard mw con25l 25cg microwave oven from croma-baroda (Center square mall) vid invoice # saf02a[protected] dtd. 23oct 16.

Even after continuous follow ups, non of your engineer visited for its demo & installation.

Following are the request numbers which i have received by sms on my registered cell # +[protected],

1. Ahm[protected] dtd 24oct16,
2. Sr[protected] dtd. 25oct16,

I am not happy with your after sale service and the commitments given by your representatives on customer care phone # [protected].

I want a immediate action on it, please arrange your engineer by today itself without fail.

The further delay will be truly not acceptable and will be considered as your in-capabilities of providing after sale services.

Regards,
Minesh maheta,
Cell# +[protected],
Baroda-gujarat.

The Consumer Courts
Chandigarh

Dear Sir,
Complaint against Croma sector 22 Chandigarh
[protected][protected][protected]
I request that On 13th September, 2016 I purchased a tab with the make Lenovo from The Croma, Sector 22, Chandigarh in the name of Ramesh Sethi. I am also a member of consumer welfare council. The relative bill issued by Croma and also the photo copy of my ID proof for being a member of said council is enclosed.
To my dismay the said tab was defective since purchase, so it was returned on 20th September i.e one week after its purchase.And according to Croma Records it was sent to the vendor for replacement/ repairs on 26th September 2016. One month has since lapsed, there is no clue about its replacement/ repairs as it was under warranty/ guarantee. I have visited show room at 22( Croma) may be 10 times, but nothing concrete is coming out.
So I request the learned court to admit this complaint against Croma( Primarily) and also against Lenovo for delivering faulty product and also not providing desired level of services.
I think Croma being Tata's company carries some reputation and this type of services not required from such a company of national repute.
I also pray to the learned Court to direct Croma to replace the product and also a compensation of Rs 50, 000/ on account of mental harassment and defective after sales services and that too within warranty period.

Submitted for admission

Ramesh Sethi
H. No. 3077
Sector 35 D
Chandigarh 160022

I had purchased Samsung Microwave oven ( 28 L ) from Croma Oberio Mall on 22nd October 16. With a delivery commitment of 23rd October. But the same has not yet been delivered. Have been following with the customer care since 23rd, On 23rd they said it has been scheduled for dispatch and would be delivered by 23rd EOD, but as usual even after number of followup, the product was not delivered on 23rd . On 24th again followed up with the call centre, but they have a standard reply the team will get back to you on the same. And till this moment there is no response .

I am regretting having purchased the product from Croma, it is a very very bad experience and agony is that I still don't have the update on the delivery status .

I purchase a mobile for croma retail i surat, i pay amount by debit card
But croma emplyee wrongly amount swape 2733 rs and he void to y acount and i give aagin right amount amount 2360 rs on 9 oct
But i dont recive any refund in my account, i croma say i return, i go my bank but bank also say i didnt not rec any amount to ur accont
And croma also not refund me
Pls help

I purchased lg led 109cms 43lh547a, there was gift of lg bluetooth speakers with it. When the delivery guy came he said there is no free gift with your tv. So i didn't took delivery and cancelled the order. Store people said you will get your money back in 3 days. Now its been 11 days i have not received my money. I am calling them daily and they are saying due to some technical issue it is taking time.
Store details: -
Del-rohini-a020, new delhi - 110085
Invoice no.: slf02a[protected] time stamp: 09/10/2016 8.22 pm

Please let me know to whom i can contact for same as store manager sanjay is also not helping in this case.

Free proudut told was not given. They are telling now... Then.. Later.. Will call u...

I purchased a fridge.. They told a kadaai will be free but they not called even after2 months

When i visit store... They are telling... Next week.. Now.. Then... Later..

I am disappointed with cromo

The fridge package also very very poor.

Chennai mount road cromo... Very bad.. Hope all crimo will be same?

I have purchased a new Panasonic led television TH-32D450D invoice no. SLF02A[protected] from TATA CROMA on 16/10/2016 on the basis of sales man assurance that it has a better picture clarity and performance than the compliment model which actually i was desiring. On seeing the performance after installation and playing videos i found the product is of inferior quality.

I requested TATA croma to replace the product and give me the product for which i earlier enquired, they denied, as there company policy doesn't allow them.

I want my product to be replaced by the product i desire, please issue me credit note.

I purchased one Croma Power Bank in September 2016, from Croma Store, Erramanzil, Hyderabad, while I was there during my tour programme. After returning to my home at Assam, I tried to use the product but I was disappointed to note that the product was not working. I went on charging the product day and night long and found that, it was never fully charged. Even than, I connected my mobile to it for the purpose of charging and nothing was done. It is painful to note the non performance of a brand new product from a renowned company like yours. Are the quality control measures actually works in the company? However I need immediate replacement of the product.

Sir
I purchased samsung led tv model 122cm 48h6800 3d at cost rs.100, 000 from croma on 21st march 2015. On 08 sept 16 suddenly screen got disappeared and on 09th inst i had lodged complaint to samsung service center. Since then every alternate day i had reminded to service center but nobody turned from samsung service center till 30th sept, and evendate samsung service person found that the motherboard is to be replaced for which approx cost is rs.8314/ i have paid rs 3500 as advance to service provider then on 5th oct another technician came with motherboard and replaced with existing one but problem still persist then he came to conclusion that panel need to be replaced and appr cost is rs 53000 /-
This cannot be considered as a good industrial practice from a reputable manufacturer, not even from a road side manufacturer. Samsung personnel could not give any satisfactory reason on phone for such premature failure. Only saying that the life of electronic products cannot be ensured. This is a ridiculous argument in today's world where the electronic products have come of age and now very reliable as can be seen in their wide spread applications.
I expect samsung to take the issue with real earnest and do their best to rectify at the earliest at their cost else i may be unwilling proceed legal action
Thanking you
Regards,

My Email id is [protected]@gmail.com. about 1 year ago i have bought lenovo g50-80 laptop from Croma, Phoenix Mall, Lower Parel, on 22nd Oct. 2015. As I had misplaced the receipt and the machine was having some problem Store. Now i want duplicate Bill Copy.I want an duplicate bill copy for repairing my laptop please help meeeeee. Can You Help Me ????????...

I purchased nexus 5x from croma aundh, pune in april 2016. Now my phone is dead. No display, heating, hanging. I visited the croma store explained all scenario and submitted my phone for repair on 18th september 2016. They told me it will take 7 days to resolve the issue. Initially i was no idea at which service center they send my mobile for repair. After 7 days i called them they don't have any updates about my phone. Frequently giving nonsense answers and not picking phone calls. After strong follow up i got number of lg store in pune (Apk technologies, swargate pune). They did not have exact status of phone. After few days they told me phone is not repairable. They offer me replacement. Nexus 5x production is stopped. They offer me another model. I agree to go for replacement. But since last 2 weeks they are not picking phone call. If they picked telling approval process is going on, etc.

I suggest not to buy electronics product from croma, at least costly products those required good customer service. Customer service is very poor and they don't have curtsy to call back, track entire repair process, followup etc. Almost 1 month is over no response from croma. Still getting funy and time being answers from croma.

18 september - 15 october 2016 no answer

Hi,

We have purchased a croma brand refrigirator from croma electronics (Tata group) in 2014. We have also purchased extended warranty of croma, which is due to expiry in 2017.

The relay of the refrigirator got spoiled due to power fluctuation on which when the complaint was raised, the service engineer has installed an lg relay to a croma refrigirator and because of the this, the compressor is spoiled.

When a complaint for the same has been raised, the company now saying that they don't have spare and has ordered for one. It has been more than a 45 days now and the company is not responding on this issue, despite we have extended warranty.

Request you to please help us.

Regards
Dheeraj g

I have purchased Itek iphone 8pin lightening cable from koramangala croma store room on 12th october 2016 (Day before yesterday). But its not working at all. How can the croma store room provide this kind of cheap product to the customer? It looks like a product purchased from the road side shop quality :( I never expect this kind of product from croma. Please replace my product ASAP. I will come to croma store room directly this weekend to replace my product.

Dear sir / Madam,

I have brought a AC of samsung invertor model from croma strore T Nager chennai .
From the time of i brought am facing problem in every three months . I have spend a lot on this, request to kindly take it up .
I wonder how can brand like samsung would produce such fault product and sell to customer with very high cost than normal AC, calling it digital invertor so on

Am getting poor response from samsung and no value for money . kindly register and take up my with samsung directly

Request to kindly do the needful
registerd model no :[protected]
Name; Moncy
AC model no : AR18HV5NBWKXNA

Regards
Moncy

I am a retired Army officer and i have purchased this washing machine on 02 /Jan/ 2014 billed in my wife ERA SAHAI's name (mobile No.[protected].
TRANSACTION NO. SLF02A[protected] CROMA W/M FL KG CRAW0094 DIG SR NO. CRAW[protected] of your company.
The machine started giving problem almost immediately after purchase as may be seen from repair records held with you.
During warranty period it was repaired a number of times.
Once the warranty period is over now we are told that the company can not repair the machine and we are eligible for refund of 40 percent of cost price.
The sole purpose of choosing this brand was that it was TATA product and an Indian Brand. Now I feel cheated and hurt.
May I request you to compensate me adequately for the harassment which I have faced after buying your product?

This was regarding croma soundbar which was sold twice to me deffect on 21st august till now i am awaiting refund of amount 11990/- croma had not taken any initiative from there end ther are just faking there customer both kiran and manish store attendant are fooling customers which is very bad
invoice detail :SLF02A[protected]
Complaint no :SR[protected]
Mb:[protected]

I have purchased one samsung refrigerator model "samsung ref ff 394l rt39k5518s8/tl 3s" through your croma center at hadapasar, pune (Invoice no. Slf02a[protected] dated 27th march 2016, item code no. 195057). I have lodged the complaint about ince freezing 3 times till now. First time your person visited and tried to sove but problems still persists. When i lodged the complaint second time, there was no response, only there was a call but no body visited at house for resolution of the issue. Again i have lodged the complaint third time and after repeated follow up your samsung representative visited at our house and took the photographs and he also mentioned that there is a problem in this series of company's model and today this is my 8th visit for attending the for same issue and same model. Considering above, it has been felt that company is not able to resolve the issue hence request you to intervene and replace the model if this model is faulty. We are facing lot of problems due to this continuous problems, this is like mental torches.

I have a cooling problem of my split ac. Its been a month that i m calling the customer care everyday twice atleast only to hear that they r putting my request on high priority and i will get the service withing 24 hrs, how many twenty for has passed and im still calling them. Just wasting my phonebills. I amconsidering getting my work donefromoutside but i have paid forthe extended warranty, is it only to go thru this? Its frustrating. I will never buy croma products anymore. Extremely poor response fromcroma service providers! The first complain was raised on 27th august, a fresh compaint wasmade on 15th sept again, no respone, its pending lie for ever. Registered contact number is [protected]

This is regarding one purchase done on CROMA site for Store Pickup,

I ordered one product HP Tablet Stream8 Blk on date 08/09/2016 .Invoice no : SLA041EC0000434.
Post confirmation with CROMA Customer care i visited store just to know that the stock is not available at Store and its a system error for which the store send my an apology mail and the store manager called and told to collect cash from the Store.

I dont under stand a brand like croma affiliated to TATA can do such errors when in the era of Online shopping where Amazon
Flipkart are doing such great service through online service why CROMA is left behind i would like to take this to management of CROMA as i have faced a lot of difficulty to reach store just to know the product is not in Stock

Will create a Public awareness through social networking site about the careless behaviour to CROMA and never buy any product online

I have purchased a Croma window AC 1.5 Ton, from last three months I am facing so much cooling problem in this AC . I have logged complaint in Croma service center and it was such a poor response from there end that I am tired now of calling them again and again. Every time I call them they have only one line to say, we have logged it on high priority and engineer will visit in 24 hrs. and I am still waiting for that. Before this incident they took almost entire month to repair it after so much follow-ups with them and it worked only for 10 days and again same problem is there . I have again registered the complaint and now waiting for get it repaired. After spending my hard earned money to buy an AC I was hoping to have a cool time but it is frustrating after all these incidents. After looking at these reoccurring incidents I feel this ac has some major issue and I am hoping for the replacement same. last Complaint No is - SR[protected] and DEL110916FS00028