Croma Complaints & Reviews

I had purchased an acer 15 f5-573g 7gi5 8gb4x 2tb+off laptop from croma gurgaon in last month (Sunday, 06-august -2017) and i had been informed by sales executive that this laptop is croma exclusive having some great features. But from the first day, i am facing so many problems like hangging system, heat problem, bettery backup. From first day this laptop start teasing me. After 6 days i visit croma and complaint about this but they ignore me and give a stupid solution that you should update your os. I came back and did as they suggest but problem not solved and also a new problem created. I again asked him to take back this and give me another brand but they denied and suggest me to resell at cost around 30000/- that will be decided by dealer. Now i am feeling helpless
I had been cheated by the croma. I cannot reinvest in buying a new laptop for my heavy usage.
I need you to take this laptop back and refund back my money as croma had provided me he wrong product.

I had purchased an acer laptop from croma in dec 2016 and i had been informed by sales executive that laptop is having 4 memory slots so that in future you can upgrade the ram. Recently i was planning to upgrade the ram from 4gb to 16gb (4gbx4 slot). While planning this i came to know that there are only 2 slots there in laptop and not 4.
Which clearly shows that due to lack of technically knowledge the sales person had recommend me the wrong laptop.
I had been cheated by the croma. I cannot reinvest in buying a new laptop for my heavy usage.
I need you to take this laptop back and refund back my money as croma had provided me he wrong product.

Purchased vouchers worth 23k from the croma store, himalaya mall, ahmedabad on 23/05/2014. Due to some unavoidable circumstances, we did not get the opportunity to avail the vouchers in time. Now, the store owners deny it's validity. Extremely disappointed, as they deny our own money's worth now! This is unprofessional and illogical, as the vouchers are not free gifts from your company, but purchased from our hard earned money. Moreover, we have been your loyal customers, this is not the treatment and treason we deserve. Hope my complaint is resolved soon.

Dear sir,
We bought a fitbit flex 2 on line from tata croma, on delivery, (August 31, 2017) itself we found deficiency in the product. We immediately called up customer care and lodged the complaint however after few days they close the compliant and sent me a mil that the issue has been resolved. I once again lodged a complaint but every time we call they assured to call back within 24 hours. This is a ever ending process. They are calling and we are waiting ever since. A lousy company with lousy customer care i would say. Finally i have decide to solace myself by thinking that i made a donation of rs. 10, 000/- to tatas... Friends please avoid this stores run by lousy set of people. I am deeply anguished not for the money that i lost but deeply hurt they way they treat you.
Best regards
Binayshankar jha [protected].

I am purchase 1 tone croma brand air conditioner and within one month have problem of remote control. I compliant to croma customer care they told me required some time because they not have product remote, i am continually follow up for remote then after three month they give me another remote but totally deferent from original. So solve my problem fast. Registered no.[protected]

I bought a split ac (Croma make) last year and the poor quality of installation services were provided. However, i didnt complaint in first go that their service engineers even took my hand tools (Hammer, plier etc) with them.

On 9th july i raised a complaint about no cooling and that water dipping has spoilt my wooden floor. The engineer came and i don't know what did he do, water was still dipping in and the cooling issue was not resolved.

For 2 months i was travelling, i came back and saw the same situation and raised the complaint with twitter id (On 11 sep) @cromaretail, i was promised that complaints would be resolved within few hours. Their engineers came again and said that installation was not proper, they have fixed the water dipping issue as it was due to no-insulation tape on gas pipe.

For cooling issue they said that earlier engineer has damaged the pipe and hence r22 gas leaked again. The support person said it would be handled on the chargeable basis only. Even their customer support executives on the phone were not supporting and just demanded money.

I really need to know whether it was my mistake to buy the locally made product, and ignoring the servicing part? It is a shameful state, on 11 sept i was told that by 12 sep noon, my issues were resolved. Now i get a message that i need to call their one of the executives, who never picks the phone. And that service engineer is on the way to my home (Without even notifying me) and that their executive will tell me about the charges involved.

What sort of dreamland, this company is living in? Do they think they can just reap out money without providing the right product and services in the first go?

I wish a stricter action to be taken.in case i need to send this complaint to somewhere else as well, please do let me know.

Hi,

I have a raised a complaint 14 days back, regarding my panasonic led tv. I have taken extended warranty from croma. A technician had come and told panel needs to be replaced. When enquired after that, i am informed panel is not in stock. Post there is no update. When called on customer care, they says will enquire and update, but since each time a new guy is picking up the call, everyone is just escaping saying the same thing. I have made numerous number of calls to your customer care by this time and no help is provided. Pathetic services croma. Can you please provide a solution?

Complaint/service
No. Invoice number product name product brand date of purchase status of complain
Sr[protected] slf02a[protected] panasonic th-40c400d led panasonic 23.01.2016 work in progress

I feel sad to say that croma doesn't care for its customer. I had ordered a skullcandy uprock chelsea headphone (Blue)
(Order no[protected] but it seems the store does not have the stock, than why the hell you people mention that its available and will deliver on a specific date and charging me rs 99/- for the the delivery. I have transferred the amount in cad$ and the amount has not been reversed. This is very bad thing to to say that the customers are fooled through digital marketing by croma.

I have not received any reply nor my amount back from croma.

Unsatisfactory service by infinity retail ltd - croma (Tata sons)

Delivery options
Express shipping
Payment details
Paid by credit card

I purchased blue star 1.5ton window ac from prabhadevi on 31st march 2017 and installed on 2ndapril 2017, it developed a fault on 19th may2017, it was diagonised that gas needs to be refilled it was rectified and installed again on 25th may 2017. Now it developed the same problem (No cooling) on 7th sept 2017. As per the technician the gas needs to be refilled again. This time i want the unit to be replaced as it was not done at the first instance only.

My first complain i had register was on 27th, it says the technician will visit within 3 days it's been a week no one had shown up, i had complain 3 times about it but till now no action has taken. It's not first time i had faced this problem every time i had a same experience. I hope with this letter there might b little changes in your services in future.

Dear ma'am/sir, this is regarding ipad i bought at igi t3 departure croma shop on 1st of july 2017.
1. After reaching my destination found ipad they sold is faulty.
2. I send them e mail informing that item is faulty not working.
3. They respond my e mail and advise me to bring at their croma shop ; it was not possible as i was out of india and require me to wait untill my next visit to india.
4. August 16th 2017 i went to croma domestic departure delhi with documents e mail and bill ; they advise me to go to apple service center.
5. I went to dehradun apple service center ;they told me that item is out of warranty same i informed to croma how it can be ; and they called me couple of time to saying that they fixing issue, even until i left india. They advise me to take item to igi t3 dep to get solution ;when i reached didnt find manager as i was told you will get...
Now they started that item was discounted there is no warranty.
Kindly help me to get repair/replace as i have not used it single since i bought.
Many thanks
Gurmeet singh
[protected]@un.org

We had purchased pure it water purifier from croma mulund on[protected] at 6:53 p. M. Against invoice no. Sla [protected] thereafter we have just been following up to receive the product.

Purchasing the above product from croma-mulund branch has been a horrible experience for us, even after a lapse of 24 days the water purifier has not been delivered. We called up person from hindustan lever to check who was responsible and the person informed that it was the responsibility of croma to have the water purifier installed

My aunt who is 81 years old with the help of another senior citizen visited croma mulund branch on 31st august, 2017 but were informed the concerned person was not available to take the complaint but your complaint will be attended to within 48 hours.

My question is are we to follow up for the product delivery which we have purchased on making payment.

On phoning croma today 02-sept-2017 i was informed by customer care that the system shows as the water purifier has already been delivered long back.

Is there a scam happening over here at croma mulund office, we have not received the water purifier and they are saying it has already been delivered. I wanted to talk to the manager but the person at customer care informed me manager is not available, i fail to understand how come on a weekend at 11.10 am manager is not available to attend to at customer complaints at such a big outlet or is it senior citizen aged 81 years is taken for granted.

I have informed my family members never ever go to purchase any goods from croma mulund branch.

Hope my complaint is attended to immediately or take this matter to consumer forum.

Regards

Dear team,

I have purchased nikon d5300 (Bill no: 00000rc[protected] and nikkor 70-300 mm f/4 lens (Bill no: 00000rc[protected] from delhi international airport terminal 3 on 8th aug 2017 yesterday. The camera had a consumer offer mentioning that it comes with "vanguard ziin 39 worth inr 3990 included with the camera" but this was not given to me...

I'm extremely disappointed with croma customer service as i have repeatedly logged in the issue (Sr[protected], sr[protected], sr[protected], sr[protected], sr[protected], sr[protected], sr[protected]) and this has been repeatedly canceled without even attempting to resolve the issue or contact me on my uk mobile number/email address as requested. The latest update given by escalation manager was to pass my indian address and they will ship it last week. When i saw no updates post 26th aug, i called back today and the customer service agent mentioned that the ticket is closed mentioning the customer can collect when he is in india. Why should i get affected for croma's fault? I'm taking this to consumer forum as the cost of calling croma call centre has also exceeded inr 3500 already and i'm in loss of a product which i was supposed to be provided by croma. I don't want any customer to get cheated like me from croma delhi international airport and hence beware of croma stores and their customer care tactics when it comes to handling this type of issues.

Sir mera a/c no kherwara branch me h bob me me 1 month se kherwara branch me gum ra hu jo merko sai javab nai mel ra h jes me bhaut presan ho gayia hu ya fir me sir dusre branch me open kar vau
Sir plese thoda sa dhayan deve sir please sir me es branch me to ye problam solv kare jay sir rekvast h aap se please sir thodi se es branch me koi bhi javab nai mel ra h

The product details - samsung led 109 cm 43m5570 purchased on 27-8-17 for rs 54825. Wrong product was delivered the box in which the led tv came it was written samsung led 108 cm when i saw this i complaint to the delivery person he said it might be a mistake with the box but the product will be same inside the box. How can there such a big mistake i don't know how can you deliver a product with wrong packaging. The delivery person said that if you return this you will get the same product next time with the same box. I complaint about this to croma they said your complaint have been registered and we will shortly call you but not a single call came regarding this. I have been calling regularly from 2-3 days regarding this issue but there was no step taken. I received a message regarding my complaint with a numbers like this sr[protected]
Saying that dear customer your request shall be resolved at earliest. Another message sr[protected] saying that your request shall be resolved at earliest. And whenever i called they said that you will receive a call shortly regarding the issue but there was not a single call made please take this thing seriously as you cannot deliver a product with a different packaging or box.

This mail is in deep regret to have taken services from croma

We bought a microwave oven in good will of a tata brand but are so repenting on the decision taken 6 months back.
The microwave has gone defective thrice and your engineers have changed parts twice but now the third time we would not like another repair but a refund of our money not even an exchange given the complaint is pending from 12-08-17.
The 1st complaint was made on 12-08-17 and is still pending till date and looks going no where after around 10 calls to customer care. Supervisor of cc are always very busy on calls and if call back is arranged never received. Customer care exe when not able to give a solution put your calls on hold and then finally disconnect them. Till date there is no revert from anyone and the complaint has been revoked by itself and date changed to 21-08-17. This is a low grade of customer service and we will not like to be a part of such brand anymore. Plz settle this matter either by refund or replacement.

We had ordered lg 32 inch led tv from croma sion branch on 12/7/2017. Alongwith tv we got philips sound bar, but it was defective as informed by the philips installation officials and they told that it needs to be replaced. The same was complained to croma customercare on 20/7/2017.
Till date we have neither received replaced product nor any positive response from your officials inspite of continuous followups with them on daily basis. This type of services was not expected from croma. Croma is having good reputation in the market, but this type of service is like a black spot on the reputation of croma.
We request you to kindly look into the matter and redress my complaint at the earliest. Awaiting for your positive response.

Sub: complain no sr[protected] not resolved & closed every time

Dear sir,
I want to inform you that my croma washing-machine has working stop on last july month & i logged complain at your customer care, it's number is sr[protected] on date 30-july-2017, sur010817fs00225 on date 1-august-2017 & finally 12-august-2017 complain number sr[protected]. But no any complain is resolved by your customer care person, & closed complain without solve.

This is reminder that your service center service is poor quality & not genuinely solved by your person. Next time we are not purchase any item of croma company. This item are under warranty period 2+2 years.

Thank you


Vm fashion
615-616 abhinandan market,
Surat.395002
M-[protected]

I request you to change the request for a replacement tv. I have been asked to give more information about the customer service as well as i have not found any results. I have not received any response yet. I do not even call for a replacement replacement request, since i have been able to give my 24 hour support to customer care. If there is no request for a request, please contact me at the consumer court.

I purchased croma refrigerator last year in may. From last 3 month the door is not closing properly... I have made several complaints but no one came to repair it. They have also presenting false evidence that there eletricial has paid evidence n the fridge is physically damaged. The customer care executive are the world's worst. They dont even talk nicely. Pathetic service... If i dont receive any service in next 3 day m gonna upload a video as well as pics... They have worst after sale service