Croma Complaints & Reviews

I ordered a aquaguard on 29th july morning from croma online. Payment deducted from my account but didn't receive any order confirmation. Not able to see anything in order history.
I have followed up several times with croma customer care ([protected]) several times but haven't gotr any response/confimation that my order is confirmed or not. Pathetic service from croma.

I want my money back.
Following are transaction...

I ordered for latest model samsung j7 prime handset with features 16gb rom /3gb ram/5.5"screen / front finger print sensor and croma people have wrongly supplied samsung j7 - 700f with 16gb rom /1.5gb ram/5.5"screen which is very old version and also may be lying at the store for over 3 years. I requested for replacement with correct model or arrange reverse pick-up and refund of money.

Product was delivered on 24th july '2017 and since than i have called customer support executives of croma helpline [protected] every single day at least once from past 5 days. And this call to this customer care is std ""chargeable"' coz the toll free number of tata crome is dead / dont exist!!. And the tata crome staff don't reply to 'repeated reminder' mails too.

I have purchased one motorla cardless telephone model no c6011 on 24th july 2017 from croma show room jayanager 9 th block vide bill no, sla[protected]. When i opened the box i found the battery cell is missing which the company supposed to supply along with the set.
When i approached the store to collect the cell they informed me that there is no stock of the battery. I fail to understand how the contents from the packing is missing. Kindly arrange for the supply of the battery cell.
With kind regards,
G, r, venkatesan contact no[protected]

My murphy richards iron which was in waranty stopped working i went to tata croma stores malad infinity mumbai on 23th july 2017 but the customer care person asked me to launch complaint at murphy richards saying that they cant launch complaint.. Hence on 24th i launched complaint at murphy richards complaint no 12315063 same day i launched complaint with tata croma customer care case no bow250717fs00300 the technician came on 25th repaired the iron n in repair he broke the iron part n went in the repair he actually ruined te iron cause now the iron is water inserting cap is broken n it gets over heated due to which i burned by shirt.. The heating plate also turned black n is ruined pics attached... Now inspite of calling the croma guys twice daily its around 4 days still no response from them on this.. Around 7 to 8 times i called only case gets registered but no action taken yet.. Please assist me to get the iron replaced.. My contact no is [protected]

Are NoatBandi, GST the most dangerous and devastating missiles across the world?
It's been around 1.5 months till now but the issue has not been rectified yet. Should I approach Mr. Tata now? I swear neither I will purchase even a single cheapest button from Chroma nor will recommend anyone else even to visit Chroma. Worse than the worst service. The product is also of Voltas, a big subsidiary of TATA itself. They should sell TATA NAMAK only otherwise they are making us fool by hiking the prices of electronics products offline illogically. Kindly go through the products via online of the same company, you will find differences in the prices of almost all products. TATA is leading Indian citizen astray by showing its patriotic feelings before us that TATA will not sell its cars to neighbours etc. I respect Sir Ratan Tata but I am also helpless and it also becomes mandatory to me to comment on the highest Authority so that one time action may be taken (But not as taken against Cyrus P Mistri) against those who don't know about a single word related to 'KARMA' of Shrimad Bhagavad Gita: by Lord Shri Krishna (Dwapara Yuga). Don't know and sorry if the concerned employees would have gone through the latest concept of 'KARMA' sponsored by their AsaRam (Kalyuga). So please get a real and live counselling arranged for them to let them know about real KARMA. Now don't let them think, "Would that we were The Osho".
"To enable Indians and the world to appreciate the eternal India, Osho’s insights contained in his discourses and books should be made widely available around the world and through all media. This will also make the world understand India much better. "I was surprised and very impressed by Osho’s logic and how well he proved his points. When I was imprisoned during the Emergency for 19 months (But Now Completely Free even voted to Meera), I had the opportunity of reading Osho’s books on Mahavir, Kabir and the Geeta."
: By MAHAMANA Shri L. K. Advani, FORMER Minister of Home Affairs, Govt. of India. The luckiest person who got himself rid of impeachment.
1st Story of जल वितरक MITRON... (Keep in touch for some other stories of different pending matters still to be reconciled)
I bought a water dispenser on 11/06/2017, i.e. 42 days back but the new brand water dispenser was not working. We tried it for some days but the water was becoming hotter inside the dispenser. This one was not even tested in Chroma store. After having words with some customer executives over the phone, the complaint was filed and one of technicians was sent to us. Compressor was not working. He brought it with him but he or someone else has not come again yet. The castles are being built in the air in the pretext of GST, NoatBandi, NasBandi (Well still to launch but no idea about repercussions after its launch. So silent is half consent forever here in India) excluding Akalmandi etc. A huge perplexed situation is kept like an adorned bouquet before me, what to do? After roaming around 3 times @ Chroma, having conversations over the phone thrice, now this is being advised that I should have been serene throughout the proceedings because the task would be accomplished as per convenient time of them. Is it really a home truth that our Country is facing dire consequences after NoatBandi and GST? What I always come to know that people try to take money in advance and show inability to do work in time because they have been facing so nasty dire consequences after the launch of two ballistic missiles NoatBandi and GST (As per wrong people theory infact)
By the way our country also did some unstoppable successful testing of the most saboteur bombs all over the galaxies. I really got scared when heard this news. I think Mr. Rajnath Singh would have definitely been called as “Bomb Man” after the launch of these devastating bombs: (1) कड़ी निंदा, (2) ठोस कदम against Pakistan. We can elect him as the President o[censored]N because Mr. Advani (The only BJPian who followed Osho for 19 months) is still in queue (like Late Shri Dharti Pakad) in India but now-a-days staying at HC, Allahabad.
Can someone troubleshoot my above mentioned query? Are NoatBandi, GST the most dangerous missiles across the world? Let me correct it about NoatBandi. Dear all! I have a plot of 246 square meter in Haldwani and want to sell it out but a lot of disruptions are being created from buyer’s or property dealer’s point of views as they think that they will have to make maximum payment through cash.
(As I was obliged to leave the job with the post of Manager from Yamuna Expressway Industrial Development Authority(YEIDA), Greater Noida, because a completely new custom of touching feet and nodding even before peon came into existence due to ThakurVaad after YadavVaad which existed after SC/ST-Vaad. Okay, but what about 1208 castes in India or would it be an ending process or will keep? I will reveal all relevant important things about it and the whole matter behind my resignation (gave on 19/07/2017) is pretty serious as rules are being torn aside here openly. Be serene my dear countrymen, I will show the reality of YEIDA building which exists in a very negligible area as compared to the area of whole UP. So what about other Government Sectors in UP and most importantly what about all Government Sectors in India? The whole matter will be disclosed within some days even ASAP. Let them do their some preparation too)
Yeah coming to the point of selling my plot. People are not entertaining me as they think how they will arrange against above said plot. Amazingly a masterstroke was played from our Government first time in the History of India. I am not damn sure but even Mr. Anna Hazare would have also got flustered for an instant while hearing that historical and nerve-racking speech of Mr. Modi. Gone are the days when a property dealer even of tribal area used to buy cars of huge size dickies but now waiting for new Jio 4G free handset so that one can BHIM some amount to his account. Yesterday when I was talking to one of property dealers @ Haldwani, he used a single word at least 7-8 times, NoatBandi, NoatBandi Saheb, and Sarkar NoatBandi etc. He asked, Sir, “Cash is samay hona bahut mushkil hai. He was simply thinking as per vogue. But if I made all payments through check or via online transactions then how could we have got it done in such an illegitimate manner. He was surprised even thankful to me that the whole procedure would be done through cheques. So now the concept of Noatbandi is somehow clear to me but probably 2nd missile would have been launched from TATA from their end. Was that Cyrus? But if TATA employees make me understand about the whole theory of GST with all appropriate reasons behind such a delay of 42 days (When temperature and humidity have been at their extreme level) to replace above mentioned product, I will keep on appreciating them forever. I am really keen to know about the reasons behind such a delay.
I wanted to share a lot, really a lot but due to time constraints all issues couldn’t have been written and explained in one shot. Above is simply a mix-up of a few issues but I will keep updating you my friends and being a countryman we shouldn’t take anything for granted, just proceed to solution.

Lokesh Pant
Greater Noida

I have received a gift voucher from my friend of rs 1000/- on march 23, 2017. The voucher code is cvmau72h54. However, the date printed on the voucher was[protected].
I interpreted the same as september 07, 2017 because of which i delayed to purchase the product.
However, now when i am buying any product using this voucher, it is showing as invalid code. Then i realized the date of voucher was 09th july, 2017.
Due to this date format, i lost this benefit.
Kindly help by validating the coupon as i understand it was purchased in cash and money has been received, but due to voucher validity i am unable to purchase the product.

I complained to customer care of coma retail no.[protected] on13/07/2017 regarding repair of 1 ton ac telephonically. The service was attended by serv mobi technologies on 15/07/2017 evening. On the same day night the ac started giving same problem. I informed the customer care of croma again in the 15/07/2017 night. I got a call from some technician verifying my complaint on 16/07/2017 an. But till date no body has reattended and contacted me regarding my complaint. I request you to depute some one to attend the complaint. I have already paid rs. 375 /- towards service fee to servmobi on 15/07/2017.

I will purchased croma led on 10/07/2017, but up to till date nobody coming for installation, already one week completed & i daily called to customer care but they also not give any responses.
I am suffering lot of problems about croma product and i informed on facebook, twitter, news paper to all indian people
Plz plz plz don't purchase any croma product his service is very dull, bogus & poor
This is my humble request
Ganesh patil
[protected]

I had purchased sony led t. V. On 8.07.2017 from their phoenix market city, kurla, mumbai. I was promised delivery within 2 days. After repeated follow up the product was delivered after a week on 14.07.2017. Croma sent a wrong sms abt installation of a dombivli service who said that they dont service south mumbai region. After repeated phone calls n mails, the only reply i got was they have raised d issue and their team will call me in 10 minutes. But it was all false. The call centre could not even provide me the contact of proper service centre.

I purchased from croma bcos of tata goodwill but m shocked of their level of customer service. Still waiting for the installation.

Hi,

I have registered request on 2nd july 2017 to croma centre viman nagar, pune for installation of aquaguard w purifier crystal plus which i took on 1st july 2017, and was delivered then next day, but past 1 week they haven't even responded to my request by calls/sms, i took purifier for my twins infant baby's but due to their late installation process, one of my baby is ill due to the hard water of pune city. Every time i call the customer care they are saying same things, ' your request is taken on priority, installation team will follow you up' and after that no action is taken. Please take this issue on priority!

Thanks,

Saloni ajay chandan
(Contact no: [removed])

I have purchased a new split AC in month of may 2017 from croma. Within two months remote control of AC is not working. I have raised issue/complain on 3 july 2017 on [protected]. Team supposed to send technician till 5th july 2017 as per their policy however i am still waiting for technician (8th july). I have called them multiple times and everyday they said that technician is on the way.

On 22nd June 2017, Croma published an advt in Bangalore Times supplement of Times of India, that on purchase of gaming laptop, the purchaser will get a Croma Gift card worth Rs 10000. I purchased a Gaming Laptop HP Omen on 22nd at Chroma Stores in VR mall Benagluru, the designated store specified in the advt, the billing invoice no. SLF02A[protected] dt. 22.06.2017.I have made all the payment at the time of purchase, the store promised me to deliver the laptop next day and at the same time it would give coupons also. The next day the store delivered the Laptop but they did not deliver the coupons. The store manager promised to deliver next day as it has not arrived. From 23rd of June till 7th July I have been calling the store daily asking for the coupons. The store kept telling me next day it will come, kept making false promises to deliver next day. I raised a complaint through the call centre no.[protected], but the issue was not resolved and every time the guys from store kept telling it would come on email, but I have not received the same. Even after 15 days the store has not given the gift vouchers through email nor in physical form.
I feel cheated as the Croma, a TATA enterprise after publishing advt in newspaper is making trap for people to buy and not delivering what they promised . It is a clear case of making false promise and cheating.

The AC was purchased in march its not even 5 months and it has already been repaired 8 times ... 4 technicians from croma said tht its a defective piece and needs to be replaced... today i went to croma coz they wud not reply to the calls ... and i was told that replacement is not possible.. i took a video and posted it on social media thinking that croma would have some shame and resolve it ... but they have still not helped me.. please look into this

I have recently purchased mcoy tornado cooler, and this purchase of mine which was forced on me by chroma representative is a night mare. I have been facing problem from day one with the water pump for which i raised complaint and this been a defective product they told and assured me they will send representative who will fix it. Even after fixing the coller two times in a row and selling me defective product i have failed to understand why this is not been replaced and why can't i get my money back. This is my last email to check if this can be rectified i would be directly filling case of my money is not refunded to consumer court. For cheating my money and time. I am going to make sure you suffer the same pain that i have gone through.

Regards,
Tahir bashir
[protected].

Hi,

Kind attention : croma south extension, delhi branch

Ref : order vis invoice number : invno: sla[protected]

We had ordered whirlpool refigerator ff 292l if 305 elt is 3s
On 01.07.2017 on the promise that the delivery would happen by 2nd july 2017 between 12.00 in morning and 5.00 in evening, as i needed this urgently on 2nd july 2017.

Despite repeated reminders, seems delivery is not getting effected today.

In case, delivery does not happen by today, kindly cancel the order and process for refund of money along with interest.

Please issue a complaint number to this effect also.

Thanks,

Gautam bansal
[protected]

This is with reference to my earlier complaints on Croma split AC dated 17/01/2017. As told by them that they have to change few things within the AC as because of that the gas leakage is taking place every six months and for that we need to spend 8000 to 9000 which we objected as we have already ended up paying 5000 to 6000 for different issues in the AC within 2 years of purchasing. After lodging the complaint they said they will do it freely but they visited and just refilled the gas without changing any other things which will cost 8000 to 9000. We have also updated dissatisfied comments in their service column of their agencies Jeevas inspite of which they closed the call. Since the day we purchased the AC every 6 months it will stop cooling and till the warranty period they did refilling of the gas immediately after the warranty expiry they started demanding for 5000 or 8000 giving different product problems. Our only mistake was we ended up believing that marketing person at Croma Velachery showroom located at grand mall who fooled us by convincing us for buying Croma ac instead of blue star. We need justice. I am almost due for my delivery and I really can't run behind them for rectifying the issues which is equivalent to begging to them looking at their rude and irresponsible behaviour. I just need replacement of the product for undergoing mental agony every six months because of such a worst product by tata and horrible service by croma. Looking for favourable solutions at least this than fooling us by just filling the gas.

I had purchased samsung led tv on 13 june from online store. I was promised it will be delivered 19th of june. But till today it was not in stock.

I have a simple question that if you don't have material then how you take money. Is this type of fraud on the name of gst sale???

If they want to clear stock then they can sale at any value of discount to save their capital amount but if time changes they clearly says that now product unavailable. You can purchase any croma brand tv.

Please suggest what to do in this case. We purchased this for birthday occasion.

My complain number is del240617fs00254. No service provided after 5 days of complain. Customer care is making fool o[censored]s that everyday they are saying service centre will contact by end of day but no body is calling us.
Customer care itself says that they don't have escalation matrix and they don't have any mail id or contact where i can cimplain.
It seems like this is one the biggest fraud company.

Worst ever customer service support

I have bought a water dispenser from them of croma make. The water tap keeps getting spoilt every few days and the customer service support team takes 2 months to fix it. You have to hold the customer care number for 30-40 mins and after that they keep promising you everytime that the service team will visit but nobody ever visits. My recent experience is as follows :

Following...

Yesterday i bought samsung fridge model no rs552nrua7e from croma store sec 13 dwarka hotel radison blue. There is no user manual no egg tray no ice twister. Moreover the date of manufacturering is march 2015
They didn't tell any thing about it
There is no way of communication
The mobile number is being switched off
There is no way of communication
Getting frustrated
We will talk the help of consumer court