Croma Complaints & Reviews

A service request was raised on 25 Feb 17 for repairs to defective croma TV. the TV was bought from Croma Store, East of Kailash in 2014 and is still under extended warranty.
Post 2 days of complain lodging technician came and intimated remote is defective and to be changed will cost Rs 850. However he came back next day with old remotes and it did not work. After 2 days another technician came with new remote but it also did not work. Next days another technician came and diagnosed the problem as mother board defective.Next day he replaced the mother board and TV started but the pictures were coming upside down. He said that it will take few days to get the correct motherboard meanwhile to run the TV, He fixed the TV upside down and since last 10 days TV has been kept upside down. Repeated phone call to customer care and the technicians no response has been received. Today on inquiry from the technician, he stated that the parts are available in Croma store east of kailash and we have to go and collect it from there.
The TV is fitted in my parents house at Delhi, CR Park. They are very old and looks like all your technicians are trying to fool them.
Your company will be the only company in history who have told the customer to fit TV upside down and thereafter no action taken for more than 10 days. While providing service that too under warranty, which company tells the customer to go and collect the parts themselves.
This behavior of CROMA is highly unprofessional, unethical, and planned to take up the issue with Consumer Redressal Forum
I want urgent action on the above and the TV be made operational or be replaced immediately
The customer ph no is [protected]

Hello Team,

This is regarding the product which we purchased from Croma Hadapsar Store on 11th March 2017.

Product Purchased: HP Pavilion Notebook 15-au112TX

Invoice No: SLFO2A[protected]

Please find attached Bill copy for same.

Issue:

After purchase of this product from Chrome Store, we come to know that the laptop was "display Piece" at the shop and "system’s standard warranty for support has already in expired status".

Since the Product was used as "Display Piece" at the store, It seems that there is battery issue for this purchased laptop as well, we do not have guaranty if any issue arises for the product for any Hardware/ software problem as well.
Hence to avoid the inconvenience/continuous follow back from us till date and to avoid more problems/ issues in future regarding above mentioned purchased laptop, We request you to please replace the product as soon as possible.

We already know the HP is most assured brand in the market in terms of product and performance same Croma is also well known store for electronic purchase. But if customer getting product issues at soon as purchase of product then there will be bad impression on customers, and we will recommend others as well to not prefer this brand in future.

Hope to get the feedback and help on the issue as soon as possible.

Hi,

I purchased blue star ac at croma showroom in punjagutta, hyderabad. April second week of 2016. This product still in warranty mode.

I raised a case (Bos220217fs00004) on 22nd feb2017 for gas leakage issue in out door unit and i requested them to replace the product. But no one from croma team giving any updates and moreover when i called them they are telling issue got closed without resolution.

I again i raised a case (Bos120317fs00002) 12 mar 17 for the same issue. I am expecting from your team to take this issue as priority and close.

I never seen this type of response from any of the showrooms till now when i raised any concern.

Looking forward your support on this.

Regards,
Buchi reddy
Ph: [protected]
Hyderabad.

Purchased a pedestal Croma Fan 2-3 years ago with 2 year normal warranty and additionally paid for 2 year extended warrantee.
Fan failed to work 2 weeks ago.
Lodged compliant with thier call centre, 1 week back. They appeared to be well meaning and assured person will be deputed for attending.
No one contacted till 3 days and so I again called call centre and they expressed regret and said will attend on priority.
No one came. One person called on 5th day but his sound was very bad and could not understand. So called that number back 3 to4 times. call gets disconnected immediately.
So called call centre again, they again assured will depute person on priority. Still waiting for action

I had bought a LG M/W Conv MC2886BRUM Microwave Oven from R-City, Ghatkopar, Mumbai store on
24/02/2017 vide bill SLF02A[protected]

At the time of Sale it was promised by your salesman that a LG startup kit will be given to us and he had raised the invoice accordingly.

After the Invoice was prepared and the payment made, the salesman searched the store and said that the Startup kit is not available at store, although the Store billing store showed that there were 2 unit of the same were available at the store.
He told me that the Kit will be delivered to me along with Startup kit from DC (warehouse).

The microwave was delivered to us on 25/02/2017 on sat, but the Startup kit was absent. The delivery person told us that the startup kit will be delivered by store and not by DC.

So, On 26/02/2017, we went to Croma store to get our startup kit. The kit was not available at the store. We met the store-in-charge Mr Devendra (Cell No 77), who told us that he will make sure the kit be delivered to us the next day (27/02/2017) Monday under any circumstances.

Till Date, 03/03/2017, the Startup Kit has not been delivered to us. The promise of prompt service has been conveniently forgotten by Croma Personnel.

I had bought my Seimens Washing machine from Croma and had similar experience.

I need to ask following question.

1. Croma is a prestigious name in Retail selling and a TATA enterprise. It is acceptable to receive such lethargic service from your store
2. Why would Croma Salesman promise to sell a microwave with startup kit, when it does not have the stock of same
3. Why there was a goo[censored]p about who will deliver the startup the kit, when there are standard procedures for the same
4. A Senior manager, promises to deliver, but fails the promise. How do you control such situation

I have lost the faith in Croma as a brand.

Hope others don’t suffer the same faith.

Pramod Gupta

I had purchased an Online gift voucher of Rs 5000/- on 30th Jan 2017 .
Invoice Number SLE003EC0018967 . even after 15 days i had not received Voucher ID and PIN # .
Later i asked for cancellation of this purchase and requested for 100% refund and they say that they have already initiated payment and below is the details .

Refund Date : 21.02.2017
Transaction ID : 74568227052340672100034

How do i track this payment ? its already 10 days still payment is not received . should i take this to higher level of escalation on CROMA . ! pl resolve at the earliest .

Invoice Number SLE003EC0018967 Payment mode Card Payment

Item Code Item Description Qty Rate Amount
183683 Quicksilver Gift Voucher-ECOM 1 5000.0

I bought a Croma washing machine from Croma stores, Ahmedabad (via invoice no. SLF02A[protected] dated 06.12. 2014)with an extended warranty. After two years of purchase the machine started making strange voice. Lodged a complain with Croma on 20/02/2017. Received an sms on 21.02.2017 with service request no SR[protected]. An engineer visited on 23/02/2017. Spare parts to be changed which he said will be done on 25/02/2017. Next day 24/02/2017, received an sms that the order #AND220217FS00008 shall be delayed due to non availability of required spare part. COMPANY LIKE CROMA TAKING SO MUCH TIME TO SOLVE ONE PROBLEM RELATED TO WASHING MACHINE!!!

I have purchased a cordless phone from Croma Vashi on Jan 15th 2017(Txn Id:[protected], which was not expected model and was returned on the same day of purchase. It is more than 25 days now but the credit transaction is not reversed back. And on inquiry from the croma store manager, they respond saying "we are not running away with your money".

Transaction details
Txn Id :[protected]
Date : 15-Jan-2017
Amount : 4189

Requesting refund back to my credit card at earliest.

I purchase a croma washing machine, and also buy extended warranty service for four years. now my washing machine not working properly.
i called so many time in Customer care and open service request (SR[protected] ) but there is no response, i called again n again for repairing my washing machine. now they told me there is no service in my area.
even when i was purchase the product they did not tell me the limitation of service.

So please do the needful..

I have bought a LG TV from Croma Kaushambi GZB store. They told it will be delivered next day between 12-5 pm . But the product is not delivered after 2 days. Mostly people call customer care when they issue but croma guys are not able to deliver the product within a distance of 1 KM.

I hope you will consider before buying and if they are so slow in delivery then you can think what service they will be providing to croma products.

I bought a laptop on 3 july 2016 from croma store velacherry mall in chennai, but the laptop is not installed with microsoft excell n word. any word document does not get open . wat to do, i stay in kolkata now i cant go to chennai for petty works .now when trying to contact your customer care no response from the number is coming. i amm finding it very difficult to contact any one .
my no is [protected]

I bought a Moto X Force 64GB Black Serial no. [protected] on 31/05/2016. I had gone to the CROMA store with an intention to buy Apple Iphone 6S and a cheaper android phone when one of thier executives insisted me on having a look at the new Moto X Force phone. While explaining the features of this phone I enquired whether it is a single sim or dual sim phone. He clearly said that it is a dual sim phone. To confirm, he opened the sim tray and showed it to me where it was clearly shown that it is a hybrid slot which can either occupy a second sim or a SD card. Further he even asked me to check the specifications on GSMarena.com where it is again clearly mentioned that its a dual sim phone. On seeing both of this, I was fully convinced about this feature. He even placed our existing second sim in the second sim slot. Since the second sim was already deactivated(as we had recently moved to delhi from Kolkata) we could not detect the second sim.
Recently when we got a new sim for our use, we placed the same in the second sim slot and to our surprize, it did not detect the same. So we went to your CROMA store in Saket (opp PVR Anupam) to get the phone checked. Thier executive, without even looking at the model suggested me to go to a Motorola service centre to get the sim slot changed. So we went to the service centre on Saturday, 7th January 2017 to the authorized service centre at Okhla. We spent the entire day there and when our number came, we were informed by Mr. Shubham there that Moto X Force is a Single sim phone. This came as a huge shock to us as all this time we were aware that it is a dual sim phone. Even many places on the internet say the same.
I went back to the CROMA store the same day and met Mr Deepu Verma, Asst Dept Manager and Mr. Deepak Sehgal, Dept Manager and informed them about this issue. They were very prompt in telling me that this has always been a single sim phone. When the sales executive was called to confirm the same, he was adamant on the fact that there is no slot for putting the second sim so how can it be a dual sim. On opening the sim tray, even they were suprized to see that there actually is a second sim slot in Moto X Force...!!!( Shocking as they claim to sell many more phones and didnt really know about the second sim slot). However they asked me to give them some time till Monday, 9th January to see what they can do.

On going back to the store on Monday, Mr Deepu clearly said that they cannot help me in any way.
I hope on reading my mail you can figure out how I have been cheated with wrong information and it is really disheartening to know that CROMA, whom I trusted so much would do this kind of a thing. TATA is a big brand and I really did not expect this from them.
I feel cheated and am extremely disappointed and want justice.
I really hope that you would do something to help me out and ensure this does not happen to anyone else again.

I have a purchased croma washing machine and there is a defect in some part named pullset which croma has not replaced from last 3 months i have complained many times nobody listens and sometimes they end up by saying part is not available or if they can arrange i have to pay

why should i pay when my washing machine is under warranty

please help me

[protected]
my complaint number del170117ss00001

I went to buy blue star AC from chroma showroom Velachery Chennai. But the marketing guy convinced us to buy Croma AC by telling the product and service convenience as we are getting from Croma. We bought it on May 2014. Since then we are having frequent problems with the AC. We have already spent around 5000 till date for different reasons gas leakage and other product related issues. Last month when we logged a call the engineer who visited has confirmed that we need to pay around 8000 to 9000 for the AC repair as again there is some gas leakage problem. I asked them after paying this amount whether you can confirm that for at least 1 year there won't be any issues which they said they cannot confirm. The attitude of the customer care and marketing executives and the services are horrible. No one is ready to give any proper response and inspite of informing them that I am pregnant and I can't run behind the same as I am working too. The biggest mistake was to trust the marketing guy who don't give any importance to customer satisfaction. My Service request number logged on 4th December is CHN041216FS00001. I don't know whether there is any TAT for closing the issues or it can go for life time. Please help us in resolving the issues immediately or else we will be forced to go to next best level.

Hi team -
I have a croma washing machine.
I open a complain 10 days back. I continue try to follow up with customer care. But not a single call receive from technician. Today your executive told me there is no support in bihar.
Croma sales guys never told me earlier so support is not available. Even i took extended warranty Pls chk n do the need full.

Refer to SR[protected] complaint raised at CROMA out let Vikrampuri Secunderabad on 28 Dec 16. I was given 24 to 36 of time for the Tech visit but till now no response from your team instead of 4 Tele remainders. It is very disappointing from your side . At one side our PM is insisting for Swadeshi and this is the way swadshi is responding.Please take IMDb action.

Sir i had buy a iphone 5s from rdc raj nagar (croma) gaur mall . there is a guy name rahul who has given me a defective piece and now he is not replacing the phone . i request you sir please take a serious action against him. and they are not refunding my money. sir if these types of peoples will work in croma . i m sure croma will surely get destroyed thank you

I have a purchased croma washing machine and there is a defect in some part named pullset which croma has not replaced from last 3 months i have complained many times nobody listens and sometimes they end up by saying part is not available or if they can arrange i have to pay

why should i pay when my washing machine is under warranty

please help me

[protected]...

I purchased Oppo F1 S A1601 Gold (Sr. No: [protected].) Store Location- DEL-ODEONCP-A055 from croma store cannught place new delhi of Rs. 17, 990/- on date-05.10.2016 and they got insurance of Rs. 1, 999/- but the mobile set missed on date 13.12.2016 and also register police complained in GRP Police Raebareli Railway Station on date 14.12.2016.
I Called Croma customer care no. [protected] so many times but they have no proper response for my complaint.
Hence therefore, requested to kindly arrange to provide my mobile phone.
regard-
R.B.Yadav
Mob-[protected]
[protected]@gmail.com

I bought a brand new HP laptop (HP Pav x360 13-U131TU Slv, 33cm) just yesterday (16.12.2016) and noticed a crack at the base today (17.12.2016). I am sure it has not been developed at my end as i noticed the crack in one of the pictures i had clicked yesterday ASA i had returned home with the laptop. I only realised this today and need to know what relief will croma provide to me pertaining to the same.