Croma Complaints & Reviews

I ordered a 564 liter hisense fridge on 30 sep 2022. it did arrive on time on 1st oct 2022. it was promised that the demo and installation will happen within 48 hours. i have been following up since and till date, no one has contacted me or arrived for installation. so the fridge is sitting idle unused. each time i call croma customer service, they say it will be done in one or two days and they close the ticket. i cannot wait indefinitely...

I I have ordered to unit of PTR and tws in which one unit was defective and I applied for replacement next morning the pickup was done but after one week also the replacement product is not delivered

This was my first experience to shop with Croma and it was worse

Their customer care executive also only registered the complaint and there is no follow up on those complaints

Croma a Fraud company-----A company of Sir Ratan Tata.
I had booked a Refrigerator from Croma with making payment in full through Prepaid payment system, at the time of booking it was told that the product is available at Croma Store of Jalandhar, so I booked the product and on 03rd October 2022, I visited Croma Store of Jalandhar but the said product was not available in their store. On enqiry there was no one to attend the customer....

Hi...i have purchased a new dell laptop from croma ludhiana in july 2022 worth rs 72000. I take it home n used twice or trice only...in september month only..i found that the laptop bottom surface as well as key pads are very much heated and laptop.is charging at very low speed..and aftee chagring it drained quickly...Also the laptop bottom surface as well as key pads are very much heated . So even it is almost impossible to work. Then again I need to shutdown the laptop for some time...This way I am not able to work on laptop more than 30-40 mins.. .then i touched bottom surface of the laptop...it was felt like swollen in the middle...i was so worried ...coz the laptop cost was just way more than my one month salary...then very soon next day...i visited croma ludhiana store...they told me to contact CSD...customer service desk...when i went there...there was no one...one sales man came...n said...the CSD person is on leave...he opened my laptop and inspected said ...they will lodge a conplaint with dell and one executive will visit my home to inspect he laptop...and if the executive will sugeest for replacement they will do the same...he further told ...some issues in connectiom with CPU fans i identified preliminary...but the CSD person only will do the complete process...so i told him that i will visit again in the presence of that CSD person...then again i visited the store after two days...they informed that person is late...i waited for two hors...then he came...n asked me abut the issues...i explained...but he denied my issues without inspected my laptop properly and said...its normal...also he said...he cpuld not find any swollen surface in the bottom part...which anyone could easily feel by touching...i was totally disheartened...but when again told...its not normal...then he started lodging complaint anyhow...after waiting two hours ...i asked simply...how much time still it will take...he said rudely...he is doing my work only...otherwise customer only has to loadge the complaint by herself only...its not his duty...
Whats their duty then...only to sell defective products no...respomsibilies later on...

After watching such behaviour...i myself started contacted dell on given customer service no...then its time for dell to suck my all time and energy...he said me to do multiple troubleshooting testss...in all.tests...they only say...systems is working as per design...i requested multiple times...that...since there is no service centre in ludhiana...please send any service to inspect the exact issues...in hardware and software ...but they again say me before sending any engineer...we need to understand the real issue...After purchasing the laptop from BRAND like DELL and paying 72000 rs .. I can use the laptop only 1 hour. It is really hard to connect with DELL support and by any chance if you are lucky and got connected, DELL is saying it is as per design. Is DELL considers users to use laptop max one hour? Is this value for money product ?...If it is as per design, why it is not mentioned in laptop specifications. Why you tell after purchase

I keep on telling them abut thr issues...but they dint listen only...troubleshoot my laptop ...it took around week...i found no conclusuons...therr customer care persons are very rude...alwys unable to.provide me solution...then one day said they will send the engineer but i need to fill the some informations as per their performa...i submitted the same...then again they said...before sending the engineer ...they need to do some other troubleshooting tests...they send me msge once they they will troubleshoot beteen 12 to 2 o closk...i take my laptop in the office also...till mid night i have perfomed varuous tests...but again other day...they repeat same story of tests...
In this mean time...i have also lodged complaint with croma customer support for the bad service...they sent me an email quoting
.we have resolved your complaint...so they are closing the complaint...i was shocked to see that...still im doing troubleshooting tests...n they have closed thr complaint...i again contacted and informed...why croma has closed the complaint without asking me if my problm is resolved or not...they said ..they have contacted with dell...and dell has advised croma that...my laptop is working as per design...i jsut cant understand did they design their laptop battery to discharge quickly and drain within 30 mins...keyboard to burn and bottom surface to be swollen...

After all this...one day i got a call from dell...some custoemr care person said...they will attach a DU letter in email and they have approved for replacement of my dell laptop...i jsut to need to fill the same...and contact dealer for replacement...i thanked god finally i will get my problme solved...but i did not receive any email ..that day...when i enquired abut with dellcares on twitter they said i have to contact customer care no regading the same between workijg hours...so next day again i callled on cutomer care...the persom on..call said...they dont have any information regarding replacement of laptop...they simply denied...i told i have recordings om phone...but he denied and said ...i need to contact softeware department for troubleshoot...i was so frustrated...i told him how many times u will do troubleshoots test...n explained i already have contacted all the departments...but he just disconnected my call in between...i never felt this much..hopeless in my life...feeling cheated...no rights of consumer...

Hello I visitied croma today which is located in currency tower there was a salesmen named aditya his behaviour was too rude with us I want you to take some strict action against him thanku

Hi,

I was ordering one refrigerator from Croma and it didn’t process, but my amount got debited. I used 3 E-Gift Vouchers of amount 25000, 500 and 500 and rest of the amount I was paying through credit card. I received the refund of my credit card but I haven’t received refund for my E-Gift Vouchers. It has been more than 15 days and I contacted customer care more than 10 times, but I didn’t get resolution. Please take action against them.
Order date: 16th Sept 2022
Order ID:[protected]
Service Requests: SR[protected], SR[protected]

Hi,

I have tried to order product on croma. The order got failed but the payment is deducted from my credit card as well as my gift card balance is redeemed. It’s been almost 2 weeks, Croma only
Refunded the credit card amount but not the gift card redemption.

Order ID: TC[protected]
Regards,

Order No: SOA[protected]

I purchased new LED (Croma TV) on 24/09/2022 from Croma, Goa.
While purchasing they promised us that technicians will arrive for installation within 3 days. But its been 8 days today still there is no any update or call back from croma. When called the sales person (Tanvi), she told us that technicians wont be able to come for the installation who didn't even have the courtesy of informing the customer. It was we who took the update from sales person.

Is this the service i should hope from Croma?
Very disappointing and pathetic service from Croma, Goa.
Please take the action asap

I'm 5 month before purchaced croma tv led tv 31.500 rupees before 2 weeks I had a problem in tv I called service man from croma he checked and said the display has some problem he also mentioned there will be refund or replacement within 48 hours again after 44 hours we called back the service number and again they sent a service man before four days they said they have to change the panel and board still now there is no response. Plz make sure that service man does his job and we had had a very bad experience

I purchased Voltas AC 185V EAZQ from Croma on 28-Sep-22 @Rs.38499. After applying 500 croma offer on cart, croma coupon worth 500, my 1000 gift card and 3000 bank discount i got it for Rs33500.
But i checked again on 1-Oct-2022 and the price is reduced to Rs.36990, after applying croma 500 coupon on cart, my 1000 gift card, 3000 bank offer now the value is Rs.32490. a difference of Rs.1000 within just 3 days.
Price often fluctuates but just in 3 days, feels like fraud and cheating.

Hello,
I am from Surat.i want to complaint against one your employee
Name: Manish, ADM, Katargam, surat.
I went Croma showroom for buy Oneplus Mobile and as i confirm the model and he not providing any information about mobile handset & he didn't response to us, procedure he behave rudley with me, then i told him i am also your customer and waiting for more than one hour .I want to complaint against him and want that croma should take action against this type of employee who is harm croma's reputation and further business opportunity..I personally will not buy anything from croma in future if we have to tolerate this type of behaviour..

I've recently purchased a TV from Croma online and just within 3 months it turns out the worse.

I've raise for MI support amd after comming here they say that the serial number is not exactly matching with invoice. (TV has a different serial number and the invoice they provided have a different serial due to which the MI support says they can't repair the TV.

It's been 2 weeks we are continuously following with Croma online and near by store both says we can't do anyth. I don't understand who the hell will refund my 30K and extra 4K that I paid for 2 years warranty.

It looks totally fruadlant by both CROMA and MI where they deliver something and provide wrong serial number so that they don't have to provide any srevices and they can just loot people money. I want to file a consumer complaint against CROMA online.

My registered number is [protected] and they had sent me a defective stove. I sent it back and asked for a replacement and they said out of stock, so refund will be given on 5 days.

They only refunded Rs.169 and 16k worth of vouchers habe not been refunded or revalidated. When I raised the complaint they keep closing it without refunding.

This is fraud. C[protected] and SR[protected] are some of the complaints. They want to steal 16k. This is unacceptable.

How can you shop at Croma with this theft tendencies

I purchased a 4 plate gas burner stove and a washing machine from croma bharuch, some people did warn me and told me not to buy from there the products are cheap and service is very poor. I however went and purchased.

But after few months both products started giving problems. From last 2 months im emailing the grievance team and calling croma bharuch but untill now no resolution the manager thinks he is Ratan tata him self....

Context:
I am writing this to complain about cashback, which I haven't received for purchase on 25 January 2022.

Details:
Order id:[protected]
Invoice no: SLE002EC3748013
Registered Email: [protected]@gmail.com
I purchased an Apple iPhone 13, which had a cashback offer of 6000 Rs if we do transactions using the SBI CC EMI method. I was told that I will receive the cashback in the next 120 days.

Fast forward 5 months to June, and I didn't receive the cashback. I reached out to customer care of Croma with the issue. Every time I was given false promises that their team will reach out to me with a solution. Multiple SR requests were raised: SR[protected], SR[protected] but no resolution was given. My hours of time went wasted just reaching out to the executives and explaining the whole issue again and again.

After multiple follow-ups, I was told that I need to reach out to SBI cards for this issue. Fine, I contacted them, where I was told that I need to provide them proof of cashback offer. From where the hell, I would have provided that, because Croma hasn't added the offer details in Order or Invoice.

It's been 9 months from the date of purchase, and I am stuck, frustrated, and feeling cheated.

Expected resolution: I want to get my cashback of 6000 Rs, and I also expect some compensation for the awful experience.

Further steps: I look forward to a resolution from Croma as soon as possible If I do not get cashback from you within 24 hours I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I can be contacted at the below-given details:

Phone: [protected]
Email: [protected]@gmail.com

I have attached the image of the Invoice along with.

Hello Team,

We had purchased Samsung laptop(Book 2360) online due to time crunch.

The laptop had hing issue where it does not fold properly. We had taken it to Koramangala Croma for service as our online purchase partner is Croma.

Its more than 3 weeks we have not heard anything from the team.

We had asked the team to give us a call but no one called till now.

How worse can the service be???

This is to inform you that I have ordered an product from Croma Store online and done the payment also but later I had cancelled the order due to delay in delivery.
After cancelling the order more than 2 months over I had not received an refund only Croma customer care & grievance officer is only doing timepass. My Order I'd is 1.[protected], 2.[protected], 3.[protected] respectively.
So, i hereby humbly request you to kindly helpr to get my payment refund.

Thanking You.
Dayanand
[protected]

Online I have ordered a product money got deducted from my account but order status is showing not processed
Already raise a complaint C[protected]
Please look into this issue

Hi Team,

I had ordered phone from Croma website, it was shipped via Bluedart.

Bluedart delivery boy marked it as 'Customer not ready with Exchange'. He is lying about this, he never called me or reached out to my home.

What kind of service is this??????
I have paid via credit card, i will have to pay the bill and this delivery boy from his making such claims......

I have Purchased a HI-Sense LED TV in Croma online store on 13th of September the same got delivered on 15th september after Installation I found that Speaker had some issue and the sound quality was pretty poor.I informed croma on this where they arranged technician to cross verify. based on the feedback from technician the speaker is defective, he asked me to return this product. I raised a return request by speaking to the customer support executive on 18th September even after several days I find no communication everytime I call to croma customer support I have been asked to narrate whole process after the purchase and they comeup with some alternate proposal but not ready to accept the return or either replace the speaker. I feel it's really worse to buy products with croma

Regards
Dinesh kumar