Croma Complaints & Reviews

Hi,

I was ordering one refrigerator from Croma and it didn’t process, but my amount got debited. I used 3 E-Gift Vouchers of amount 25000, 500 and 500 and rest of the amount I was paying through credit card. I received the refund of my credit card but I haven’t received refund for my E-Gift Vouchers. It has been more than 15 days and I contacted customer care more than 10 times, but I didn’t get resolution. Please take action against them.
Order date: 16th Sept 2022
Order ID:[protected]
Service Requests: SR[protected], SR[protected]

Hi,

I have tried to order product on croma. The order got failed but the payment is deducted from my credit card as well as my gift card balance is redeemed. It’s been almost 2 weeks, Croma only
Refunded the credit card amount but not the gift card redemption.

Order ID: TC[protected]
Regards,

Order No: SOA[protected]

I purchased new LED (Croma TV) on 24/09/2022 from Croma, Goa.
While purchasing they promised us that technicians will arrive for installation within 3 days. But its been 8 days today still there is no any update or call back from croma. When called the sales person (Tanvi), she told us that technicians wont be able to come for the installation who didn't even have the courtesy of informing the customer. It was we who took the update from sales person.

Is this the service i should hope from Croma?
Very disappointing and pathetic service from Croma, Goa.
Please take the action asap

I'm 5 month before purchaced croma tv led tv 31.500 rupees before 2 weeks I had a problem in tv I called service man from croma he checked and said the display has some problem he also mentioned there will be refund or replacement within 48 hours again after 44 hours we called back the service number and again they sent a service man before four days they said they have to change the panel and board still now there is no response. Plz make sure that service man does his job and we had had a very bad experience

I purchased Voltas AC 185V EAZQ from Croma on 28-Sep-22 @Rs.38499. After applying 500 croma offer on cart, croma coupon worth 500, my 1000 gift card and 3000 bank discount i got it for Rs33500.
But i checked again on 1-Oct-2022 and the price is reduced to Rs.36990, after applying croma 500 coupon on cart, my 1000 gift card, 3000 bank offer now the value is Rs.32490. a difference of Rs.1000 within just 3 days.
Price often fluctuates but just in 3 days, feels like fraud and cheating.

Hello,
I am from Surat.i want to complaint against one your employee
Name: Manish, ADM, Katargam, surat.
I went Croma showroom for buy Oneplus Mobile and as i confirm the model and he not providing any information about mobile handset & he didn't response to us, procedure he behave rudley with me, then i told him i am also your customer and waiting for more than one hour .I want to complaint against him and want that croma should take action against this type of employee who is harm croma's reputation and further business opportunity..I personally will not buy anything from croma in future if we have to tolerate this type of behaviour..

I've recently purchased a TV from Croma online and just within 3 months it turns out the worse.

I've raise for MI support amd after comming here they say that the serial number is not exactly matching with invoice. (TV has a different serial number and the invoice they provided have a different serial due to which the MI support says they can't repair the TV.

It's been 2 weeks we are continuously following with Croma online and near by store both says we can't do anyth. I don't understand who the hell will refund my 30K and extra 4K that I paid for 2 years warranty.

It looks totally fruadlant by both CROMA and MI where they deliver something and provide wrong serial number so that they don't have to provide any srevices and they can just loot people money. I want to file a consumer complaint against CROMA online.

My registered number is [protected] and they had sent me a defective stove. I sent it back and asked for a replacement and they said out of stock, so refund will be given on 5 days.

They only refunded Rs.169 and 16k worth of vouchers habe not been refunded or revalidated. When I raised the complaint they keep closing it without refunding.

This is fraud. C[protected] and SR[protected] are some of the complaints. They want to steal 16k. This is unacceptable.

How can you shop at Croma with this theft tendencies

I purchased a 4 plate gas burner stove and a washing machine from croma bharuch, some people did warn me and told me not to buy from there the products are cheap and service is very poor. I however went and purchased.

But after few months both products started giving problems. From last 2 months im emailing the grievance team and calling croma bharuch but untill now no resolution the manager thinks he is Ratan tata him self....

Context:
I am writing this to complain about cashback, which I haven't received for purchase on 25 January 2022.

Details:
Order id:[protected]
Invoice no: SLE002EC3748013
Registered Email: [protected]@gmail.com
I purchased an Apple iPhone 13, which had a cashback offer of 6000 Rs if we do transactions using the SBI CC EMI method. I was told that I will receive the cashback in the next 120 days.

Fast forward 5 months to June, and I didn't receive the cashback. I reached out to customer care of Croma with the issue. Every time I was given false promises that their team will reach out to me with a solution. Multiple SR requests were raised: SR[protected], SR[protected] but no resolution was given. My hours of time went wasted just reaching out to the executives and explaining the whole issue again and again.

After multiple follow-ups, I was told that I need to reach out to SBI cards for this issue. Fine, I contacted them, where I was told that I need to provide them proof of cashback offer. From where the hell, I would have provided that, because Croma hasn't added the offer details in Order or Invoice.

It's been 9 months from the date of purchase, and I am stuck, frustrated, and feeling cheated.

Expected resolution: I want to get my cashback of 6000 Rs, and I also expect some compensation for the awful experience.

Further steps: I look forward to a resolution from Croma as soon as possible If I do not get cashback from you within 24 hours I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I can be contacted at the below-given details:

Phone: [protected]
Email: [protected]@gmail.com

I have attached the image of the Invoice along with.

Hello Team,

We had purchased Samsung laptop(Book 2360) online due to time crunch.

The laptop had hing issue where it does not fold properly. We had taken it to Koramangala Croma for service as our online purchase partner is Croma.

Its more than 3 weeks we have not heard anything from the team.

We had asked the team to give us a call but no one called till now.

How worse can the service be???

This is to inform you that I have ordered an product from Croma Store online and done the payment also but later I had cancelled the order due to delay in delivery.
After cancelling the order more than 2 months over I had not received an refund only Croma customer care & grievance officer is only doing timepass. My Order I'd is 1.[protected], 2.[protected], 3.[protected] respectively.
So, i hereby humbly request you to kindly helpr to get my payment refund.

Thanking You.
Dayanand
[protected]

Online I have ordered a product money got deducted from my account but order status is showing not processed
Already raise a complaint C[protected]
Please look into this issue

Hi Team,

I had ordered phone from Croma website, it was shipped via Bluedart.

Bluedart delivery boy marked it as 'Customer not ready with Exchange'. He is lying about this, he never called me or reached out to my home.

What kind of service is this??????
I have paid via credit card, i will have to pay the bill and this delivery boy from his making such claims......

I have Purchased a HI-Sense LED TV in Croma online store on 13th of September the same got delivered on 15th september after Installation I found that Speaker had some issue and the sound quality was pretty poor.I informed croma on this where they arranged technician to cross verify. based on the feedback from technician the speaker is defective, he asked me to return this product. I raised a return request by speaking to the customer support executive on 18th September even after several days I find no communication everytime I call to croma customer support I have been asked to narrate whole process after the purchase and they comeup with some alternate proposal but not ready to accept the return or either replace the speaker. I feel it's really worse to buy products with croma

Regards
Dinesh kumar

Navratri sale was supposed to start at 4:45pm today. Was waiting to buy iPhone 13 but the site didn’t open. It’s been 6.5 hour’s trying to purchase but the site isn’t opening....

I am not able to place any orders on croma.com from past one week. After adding the product into the cart and clicking on checkout I get the pop of written as "Something's Wrong.
We have detected something out of the ordinary. Sorry, we are unable to service the order"

When I contacted the same with customer support then they said to clear cookies and data and then retry but still I am facing the same issue....

Used product send and they are not providing replacement. Asking to wait 10 days.

Dear Team,

The croma chennai Mount Branch guy named Sagul Hammed billed a Sony TV VA panel for 80000 Rs through order number SOA[protected] Sony TV 50x80K VA panel, who will buy VA panel for 80000 rs. The sales guy not even intimated to me the Technology of the TV. but everybody expect this is IPS panel for these much of costly product. Nobody expect VA for this price range. Nobody intimated me from Croma show room and the sales guy asking me, i have intimate him. He dont know anything in this case. i have added invoice with this email. So take action againt him asap who is gonna cheat everyone .he is speaking rudley with customer.
Croma email ID [protected]@croma.com

I had ordered a PS5 from Croma, on 22nd August, 2022. It's 24th of September and I am yet to receive the PS5. In the same time all other retailers that had PS5 listed for sale on the same date have completed their delivery. My initial date of delivery was estimated as 9th September. After 100 followups I was informed that they don't know when they will have PS5 in stock, so they will update on 15th September. After writing mails, I came to know that due to system glitch, they had stocks, but system was not reflecting it. Now, they started shipping, and updated my Delivery Date as 19th September. 19th September passed and I still didn't receive any shipment. I complained again, they said my new delivery date is 22nd September. 22nd September passed, and they promised that on 24th September by 4pm, I will sure recieve the shipment, unfortunately I still haven't recieved the same. Now, I am starting to wonder whether Croma is doing a fraud with me. This is customer harrasment. Please help me resolve this issue at the earliest.