Croma Complaints & Reviews

I've recently purchased a TV from Croma online and just within 3 months it turns out the worse.

I've raise for MI support amd after comming here they say that the serial number is not exactly matching with invoice. (TV has a different serial number and the invoice they provided have a different serial due to which the MI support says they can't repair the TV.

It's been 2 weeks we are continuously following...

My registered number is [protected] and they had sent me a defective stove. I sent it back and asked for a replacement and they said out of stock, so refund will be given on 5 days.

They only refunded Rs.169 and 16k worth of vouchers habe not been refunded or revalidated. When I raised the complaint they keep closing it without refunding.

This is fraud. C[protected] and SR[protected] are some of the complaints....

I purchased a 4 plate gas burner stove and a washing machine from croma bharuch, some people did warn me and told me not to buy from there the products are cheap and service is very poor. I however went and purchased.

But after few months both products started giving problems. From last 2 months im emailing the grievance team and calling croma bharuch but untill now no resolution the manager thinks he is Ratan tata him self....

Context:
I am writing this to complain about cashback, which I haven't received for purchase on 25 January 2022.

Details:
Order id:[protected]
Invoice no: SLE002EC3748013
Registered Email: [protected]@gmail.com
I purchased an Apple iPhone 13, which had a cashback offer of 6000 Rs if we do transactions using the SBI CC EMI method. I was told that I will receive the cashback in the next...

Hello Team,

We had purchased Samsung laptop(Book 2360) online due to time crunch.

The laptop had hing issue where it does not fold properly. We had taken it to Koramangala Croma for service as our online purchase partner is Croma.

Its more than 3 weeks we have not heard anything from the team.

We had asked the team to give us a call but no one called till now.

How...

This is to inform you that I have ordered an product from Croma Store online and done the payment also but later I had cancelled the order due to delay in delivery.
After cancelling the order more than 2 months over I had not received an refund only Croma customer care & grievance officer is only doing timepass. My Order I'd is 1.[protected], 2.[protected], 3.[protected] respectively.
So, i hereby humbly request you...

Online I have ordered a product money got deducted from my account but order status is showing not processed
Already raise a complaint C[protected]
Please look into this issue...

Hi Team,

I had ordered phone from Croma website, it was shipped via Bluedart.

Bluedart delivery boy marked it as 'Customer not ready with Exchange'. He is lying about this, he never called me or reached out to my home.

What kind of service is this??????
I have paid via credit card, i will have to pay the bill and this delivery boy from his making such claims......

I have Purchased a HI-Sense LED TV in Croma online store on 13th of September the same got delivered on 15th september after Installation I found that Speaker had some issue and the sound quality was pretty poor.I informed croma on this where they arranged technician to cross verify. based on the feedback from technician the speaker is defective, he asked me to return this product. I raised a return request by speaking to the customer support...

Navratri sale was supposed to start at 4:45pm today. Was waiting to buy iPhone 13 but the site didn’t open. It’s been 6.5 hour’s trying to purchase but the site isn’t opening....

I am not able to place any orders on croma.com from past one week. After adding the product into the cart and clicking on checkout I get the pop of written as "Something's Wrong.
We have detected something out of the ordinary. Sorry, we are unable to service the order"

When I contacted the same with customer support then they said to clear cookies and data and then retry but still I am facing the same issue....

Used product send and they are not providing replacement. Asking to wait 10 days....

Dear Team,

The croma chennai Mount Branch guy named Sagul Hammed billed a Sony TV VA panel for 80000 Rs through order number SOA[protected] Sony TV 50x80K VA panel, who will buy VA panel for 80000 rs. The sales guy not even intimated to me the Technology of the TV. but everybody expect this is IPS panel for these much of costly product. Nobody expect VA for this price range. Nobody intimated me from Croma show room and the...

I had ordered a PS5 from Croma, on 22nd August, 2022. It's 24th of September and I am yet to receive the PS5. In the same time all other retailers that had PS5 listed for sale on the same date have completed their delivery. My initial date of delivery was estimated as 9th September. After 100 followups I was informed that they don't know when they will have PS5 in stock, so they will update on 15th September. After writing mails, I came to...

Is Croma accepting Inter State GST. I m having GST in Odisha address. Shall I use it for GST billing for the purchase of Home needs in Bengaluru. Pl help. Contact no-[protected]....

I have purchased one apple watch series 8 via tata niu app. It was supposed to be deliver in 21/09/22 as per mentioned sate but its 23/09/22 today and still no idea where my product is. I am following up from 20/9/22 and they always keep saying that we are working on your issue. Neither they have provided me any tracking details nor they able to know expected date of delivery. Customer care is worst part. I purchased this specifically to...

Hi Croma,
I am not able to use croma gift vouchers from day 1 and now the message is coming like gift card has been expired. Need your help to revalidate the gift card.

Regards
Ravish Gupta...

I purchased iPhone 12 128 GB for 65000 but i recently came across croma's website where they have the exact variant for 56000. How do I claim the difference? Please help...

Croma has a cancellation policy of 7 days that they take to process the refund. The transaction was cancelled on 12th Sep 2022, so ideally it should have been processed by now but still it has not been processed. The voucher amount that I used was Rs 3000, which I have no idea by when it would be provided.

Every time I call the customer care asking the details they tell me that they are looking into the matter and they will...

Recently purchased 2 pieces of Croma Split INV AC 2T often forms frozen ice on the indoor cooling fins and causes water leakage. 2 pieces purchased and 1 of the 2 only has the issue while other works fine. Looks like a manufacturing defect but the service center tells dust in the store is the problem. if there are 7 more ACs including the another one from Croma does not have ice formation issue. The service center not agreeing for the product...