Croma Complaints & Reviews

Pathetic shopping experience ever had wherein fake commitments were made by duty manager and sales representative from apple. I was manipulated to make pre booking to complete targets and later i was asked multiple times to cancel the booking.

Purchased phone because i was left with no choice as i was not using any phone.

Apple representative confirmed phone for me to be available on Sep 16 as pre booking was...

Hi,

I Purchased LG RO Water Purifier from Croma on 10th September. Installation happened after multiple follow ups on 16th September 2022. Also, Water taste is worst like tap water, instead that I can drink tap water. Again, I raised a complaint that water taste is worst. Service guy visited and did some testing's and mentioned that water taste will not be good as per LG RO. I am asking for a product return or replacement...

I had purchased two O General AC in August 2020 both with extended warranty for which i had laid additional 11000. Thinking that i will get good service without any concerns.
But the poor service provided is a matter of concern. From last 7 days i am daily following up with their customer care as forst they registered wrong complaint. On calling again they corrected it then they did not updated the number requested and other issues...

I had purchased a Croma fridge, toaster, hand mixer, LG microwave, Phillips Air fryer from Aundh store and they provided the soft bill . I had informed that I need a bill with Banks GST but the only mistake I made is didn’t check and when I went for the hard copy to the store, they are saying it is not possible now .
Request to please instruct the store to give me the bill with the GST of my Bank as I will not receive reimbursement...

I have made a purchase online for a product Samsung T7 Solid state drive 500gb in CROMA online store, i used a gift voucher worth value of Rs.5344 and a UPI payment of Rs.651 and another Tata Neu reward of Rs.104 . Total payment amounting to Rs.6099.. The transaction was unsuccessful but the payment got debited. The company policy says refund will be issued within 7 to 10 maximum working days. But it has been around 16 days and the refund...

Hi, this is rahul and i have placed order online and it got failed but my money from gift card got deducted. I have reached many times to croma customer care but they are just escalating the issue but not listening. It's been high time since i am trying to get my money back in gift card but they are just taking it in their wallet not refunding....

Hi,

I purchased 1 IFB 30BRS2 microwave oven online (Order id[protected] from croma on 10-Sept-2022 and got delivery on 11-Sept-2022. One set of "Borosil microwave kit" comes with that microwave, but they didn't deliver it. I raised the service request for that and called the customer care but nothing happened. No1 respond properly. Even I asked for return also but the are not doing that also. What should I do?
br...

Dell Laptop Inspiron 3511 Purchase on 31-10-21 and they given two years extended warranty from 3rd party. Why they are not providing Laptop Companies extended Warranty which are available on low cost.
While finalizing all the deal, I have to pay Rs.62, 110/- but they swiped from my Credit Card sum of Rs.63, 397/-. Excess they have taken from me Rs.1287/-. After leaving the Croma Store, I had check at my home the final bill and payments....

New android tv installed on 14/09/2022, after one day tv remote not working

tv purchased date : 09/09/2022
showrom : croma thrissur
invoice no : sla[protected]...

A mobile phone was booked on Croma portal on 16th Aug and payment made through Gift Vouchers. The product was cancelled at their end but they have neither refunded the money nor provided new gift vouchers. Every time I write to them they respond that gift vouchers are send to my email but the same are not shared...

I have purchased a mobile phone from Croma Kalamassery branch, Kerala on 22/9/2022 at a price of 25999. I used my credit card for the transaction and a double transaction happened ( due to mistake of the staff ). Hence a total of 51998 was deducted from my credit card.

I complained about the same to the concerned personnel in the same branch. They told I will get a refund within 7 days. It's been 24 days and I haven't got...

!! BUYERS BEWARE!!! Do not buy anything from Croma, unless you are 100% sure you are going to keep the product even If the item has defects (both cosmetic/functional). If you raise a request to return or replace, they would send a technician. And if and only if the technician approves, your return/replacement would get processed. I shop at amazon/flipkart a lot and I expected Croma would be like them if not better. Boy was I wrong! Croma...

I recently bought a microwave oven + onsitego extended warranty. I found one of the buttons +10 seconds was hard to press. I initiated a request to replace the product. But the request was changed to "repair" and they assigned a technician to resolve the issue. According to their T&C only if the technician approves they would replace the product. Even though one of the buttons was hard to press, he tried to convince me otherwise. I am disappointed...

The complaint against the Company Croma regarding the Washing machine which I've purchased from the Croma Showroom in AS Rao Nagar, Hyderabad in the year 2020 and warranty period exists upto June, 2023.

The washing machine is not working properly and it's getting repaired for every 6 months frequently (1st May, 2020, 31st May, 2020, 30th December, 2021 and in June, 2022). This issue for the washing machine is related to the...

I was purchising a dry iron (Bajaj Majesty 1000 Watt Dry Iron) on 8th Sep'22 from Croma website (www.croma.com). I got a messge that my order could not be completed (ordre ID:[protected] however the payment go deducted from my credit card as well as Croma gift card. When I reached out to them, they mentioned that they will share an update by 12th Sep'22. Since yesterday, I have been trying to reach them but there is no response. While...

Bought an Ipad on 20 June with two offer available on website. Cashback of 3000 and no cost EMI on HDFC credit card. its been 4 months (over 120 days) i havent receive cashback and the EMI is charged at 15% interest .

so the Ipad which as per offer i should get at 24500 INR is costing me 29000 INR.

Opened service request with Croma "SR[protected]" . where they clearly mentioned i have selected no cost emi but...

I placed order on 10th September. My money is debited and order is showing as not processed. I raised complaint within 30 minutes. No updates till now even after continuous follow up with customer support....

The washing machine was delivered on 09/09/2022 but installation not done till date.The status of installation may kindly be intimated...

I ordered Samsung QLED 55 inches TV at Croma Anna Nagar Chennai Outlet on[protected]. Croma offered the ICICI Bank offer 3000/- discount on this product. So totally the amount came Rs.76968.26/-.

The Executive Yugendar (who working in Anna nagar outlet) said, NO COST EMI option is available in ICICI bank credit card. So i planned to take 3 Months No cost EMI in my ICICI credit card. While doing the payment, he clearly explained...

Dear Sir or Madam,
Order I'd : TC[protected]
Invoice: SLE005TC8257249
3 days I purchased a brand new mobile phone from your shop. I was excited to have purchased it but very disappointed to find that the phone was poorly produced and doesn't working properly with poor camera sensor . I have talked to one of your representatives over the phone twice but nothing has been done so far. I am very disappointed on ur service...