Croma Complaints & Reviews

We ordered a 1.5T 3star air conditioner (Croma brand) from Croma Ambattur branch in Chennai on 9 August. I received the air conditioner and was installed on 11th of August. But it stopped working after 2 mins due to a major manufacturing problem, so the technician applied for a replacement and we have been reaching out to the store for this problem, but it has been delayed a lot and now they want us to wait for 2 more days. I want an immediate...

Hi,
I bought a Samsung Galaxy book2pro 360, I7, 15 inch from Croma Rajouri Garden, Delhi. At the time of purchase, I was informed that Samsung Galaxy Buds pro will be made available to me at a discounted rate of 999 Rs. Due to promotional offers by Samsung and Croma, I purchased the said Laptop on 30 may 2022.

In-spite of repeated request made on phone calls and whatapp messages, to Mr Deepak Kumar and Pradeep Kumar...

My croma 55 inch LCD TV Remote is not working then i am visit your Croma Store Amarnagar (faridabad) 121003, Faridabad, but your service center is no coprate....

Respected Authorities,
I venture to state that I purchased an Air Conditioner from your prestige company out of thinking that it will provide better after sales services in comparison to other electronic companies. But I am sorry to say that as a customer I am regretting my decision to buy the product from the Croma. Even after a ton of calls and requests for Product service, we are not getting proper response from the Grievance resolution...

I had bought a 3 Hitachi 1.5 ton 3 star Window AC having model no.
HITACHI INV/AC 1.5T RSQG318HFEOF 3S from croma, sec 22 chandigarh

purchased on 11 july . The product was delivered on 24th july, installed on 28th july.after installation we came to know out of 3 AC, one ac indore unit not fitted as per position and second outdoor unit was not fitted ( misaligned) properly.
I am requesting croma Customer Care to...

Last night it was working properly and when it was morning it was not turning on...

I have purchased washing machine through Flipkart on 16 feb 2022 and its being 6 month the machine stoped working 3 times in these 6 month i did so many complaint on this but not got proper solution, request you to pls replace this machine or fix problems in one time....

I was holding Croma vouchers worth 10K, which got expired on 6th August 2022. I missed the purchase and hence requested Croma team for some extension. However received an email from Croma team stating apologies that they can’t do anything. 10k is not a small amount to take apologies and move on. I am sure there will be some way to activate these vouchers yet again. Looking forward for help...

I have sent SMS for gift card activation, its been almost 40 hours and I still see it not being activated
Why its taking so long, and there is no status tracking of it?
what kind of customer service is this? How much more time do you need, what is the current status .. you are providing pathetic service...

Last month only there changed the board but again it is not working...

Hi, I have ordered samsung buds live from coma online but after some hours I had cancelled my order.
I have not got refund till now.My order id is[protected]....

I had bought a 3 Hitachi 1.5 ton 3 star Window AC having model no.
HITACHI INV/AC 1.5T RSQG318HFEOF 3S from croma, sec 22 chandigarh

purchased on 11 july . The product was delivered on 24th july, installed on 28th july.after installation we came to know out of 3 AC, one ac indore unit not fitted as per position and second outdoor unit was not fitted ( misaligned) properly.
I am requesting croma Customer Care...

I recently purchased a Laptop Lenovo15 IPG3 A4IN 11Gi5 8GB4X 512GBSD+O Product Id:: 256995 Order ID:SOA[protected] on 7th August 2022 from Croma, Crown Faridabad, 1st Floor, Crown Mall, National Highway 2, 12/7, Mathura Rd, Faridabad, Haryana 121003.

Unfortunately its an defective product as laptop has battery drain & heating issue in it.

I am trying to return this product but store executives are denying to...

The payment of rs 999/ each through two transactions made for the above, the order for which was cancelled.
Details of transactions are are:
(1) 17/05/2022 : UPI Transfer/[protected]/Mini Saregama/ To [protected]
(2) 19/09/2022 : UPI Transfer/[protected]/Mini Saregama / To [protected]
No Purchase was made .No delivery os such product made.
Pleas refund the amount Rs 1998/ in to my saving A/c[protected]...

CROMA LED HDR Android 32IN EL7370 3YWRTY (HSN[protected]
Product Id:: 233701
15, 490.00
QTY : 01
Delivered on 3 January 2022
1 Yr Ongo EW Televisions 15K 20K New (HSN-998716)
Product Id:: 207446
599.00
QTY : 01

Above TV has problem with remote and I registered complaint on 26th July but intentionally tata service center cancelling complaint without resolving. Again I raised...

I placed an order on 5th August and it is supposed to be delivered on 13th Aug, but it is canceled by Croma(reasons unknown) though I could see the product is still available on the website and also the order status on your website is still showing that it is gonna delivered by 13th Aug.

I wanted to purchase from Croma due to pure Indian company, but they don't want to grow. they are just meant for the offline market.
br...

I had ordered washing machine from Croma on 5th August 2022 which seem to be already used (washing which they keep on display or returned by another customer). Because there are many scratches on the machine, water is there in side the drum, alsi warranty card was not there with packaging and manual was wet due water present in side the machine. Either i want replacement of the machine or refund for the same....

On 07 August 2022 I purchased a refrigerator from Croma store situated at Infiniti mall Malad. I have paid amount of Rs 31, 995.97 and I needed a GST bill of the same but the store provided invoice copy of Rs. 35551.08
Despite of several requests they didn’t provide invoice copy amounting to Rs 31, 995.97.
I asked them to mention the name of my bank while making the purchase so that I can claim the reimbursement. They failed...

I had received a defective phone( samsung galaxy a52) (8th august 2022) and it was not working properly as it doesn't detect any sim and the network connection also is defective as it doesn't work and I have filled out the form for return and contacted the customer service but still it is going to be 2 days and no one has reverted back to confirm for a pickup or refund . I want the company to take this defective phone back and give me a refund...

The laptop is getting restart while you are performing any task. Automatically blue screen coming. Several times i can't use it properly. I also visited rajkot croma also but didn't get answer. What to do? They are not answering. I am facing this issue...