Croma Complaints & Reviews

I bought a OTG from Croma (Neeladri road- Bangalore) on 27th Aug. Till date the installation/demo hasnt happened, which the store people said would happen within 48 hours of purchase. Worst part is I had to call the Customer care almost everyday, just to get no proper response till date.

Such a PATHETIC experience of buying product from Croma. Not sure how can people rely on them and buy things

We have purchased new refrigerator on 27 July 2022 from croma kharghar. Within 20 days we observe there is water leakage in it we made complaint in croma kharghar center but till date my problem not resolved.

I ordered for mini Saregama on 17 th May 2022 which was subsequently cancelled . Payment of Rs. 999/- 0n 17 th May 2022 and again another payment of Rs.999/ was debited from my account . No mini saregama product has been delivered to me.
It is noted that these payments have been credited to Reena Vishal Dobariya as per details given below:
(1) 17 th May 1922: To UPI ID paytm[protected]@paytm ; Transaction ID :[protected]
(2) 19th May 2022 : To UPI ID paytm[protected]@ paytm: Transaction ID
21 [protected]
Details of Amount withdrawl from my account are:
17/05/2022: UPI transfer /[protected]/Mini Saregama To [protected] amount : Rs 999/-
19/05/2022: UPI Transfer/[protected]/mini Saregama To [protected]
I had made complaint earlier three times and you have close comlaint as Resolved without actually taking any action.

Hi, I have bought LG TV from Croma store, Rohini Sector 10, Delhi.
Purchase date :03rd Sept'22
Delivered Date: 04th Sept'22
However, installation services has not been completed yet.
Customer care executive asked me to wait for 48 hour's.
Request to take back the TV and provide refund for my purchase
Regards
Vishal Jain
[protected]

I had purchased a microwave and a sandwich grill on 2nd September in Croma Kota and was promised delivery in 2 days . Today is the 6th day and I haven’t yet received the products . I expected Croma to be customer friendly but this is no justice done to the customer . Requesting you to do the needful
Regards
Shefali

One of the worst shopping experiences with croma online.
I purchased a product online & returned it, but until now they did not refund.
it has been over a month.
Invoice:SLE024EC7713107, Purchased on:[protected]

We bought a Croma 1 Ton Inverter 3 Star Copper CRAC7701 (R-32) Split AC (White) 1.IMEI/Serial Num [protected] from Tata cliq online shopping. It was delivered in Mar-2022. From the first day of installation the AC was not cooling properly so we called customer service and the service technician had just cleaned the filter and told the AC is fine. But after some days the AC was just giving normal air, no cooling and nothing, even at night also it was just giving normal air. We were even using Turbo but same normal air. After we raise a complaint through customer care we have to follow up multiple times and technicians had come after 9-10 days. Second time the technicians had to fill the gas as he told there is gas licking problem in the AC, which is just 1-2 months old. They filled the gas and AC was working fine and after few weeks same problem occurred and we complaint again. Last time we raised complaint on 02-AUG-2022 and after so many mails and calls the technician came on around 27-AUG-2022. As per the technician there is an internal problem, because of that gas is leaking and for that AC has to be opened parts need to be changed. After that also I sent couple of mails and asked them to replace the faulty AC but they are not responding to my mails. I have attached all mail conversations.
Requesting you to please look into this issue and help me to get my money back and we need compensation due the worst service and products as we went through both mental and physical stress.

This is regarding the Order Id:[protected]Invoice: SLE004EC6946192).
The bill is reflecting the details for GST which was provided during the ordering process, but Croma team did not pay and update the same on GST portals so I am also unable to claim the same against my GST number.
I've sent hundreds of e-mails, called a number of times but the team replies without even reading the details, they come back with absolute irrelevant non-sense replies like - we cannot add GST after the purchase is done etc. which is not what I am asking at all. I've tried everything and lost hope with the worst support team I've dealt with in my life.

Hi, i bought a washing machine croma strore vibhuti khand gomti nagar lucknow, which is not working properly, nor any person came for demo

order number SOA[protected]

Hello,

I have exact same issue.

August 12th is my order which failed(for no reason). Refund to credit card took 7 days and remaining amount which is a gift voucher is taking forever.

I am so tired of calling customer care. No one has any clue why. No one calls back or communicates

What is the process?

Look at amazon or flipkart or even small vendors reversal is not a big deal.

I so regret for selecting a croma. Surprised it's a TATA enterprise. Where is the customer support or trust.

Hi,

I made a purchase for 7999rs in Croma online using my ICICI credit card. I later cancelled the order and the merchant confirmed that the refund has been initiated. It has been more than 40 days and I don't see the refund amount credited in my account. I reached out to the bank and they are saying the Merchant has not credited the refund money. Below are the details of the transaction,

Merchant - Croma(https://www.croma.com)
Order Id[protected]
Amount - 7999rs (Actual price was 12999rs, and after 5000 discount it was 7999)
Date of Ordering - 28 July 2022
Date of Cancellation - 29 July 2022
Refund Initiated - 31 July 2022
Refund bank Reference Number–[protected]Given by Croma Support)

I have reached out to Croma customer care multiple times and they seem to not respond to it. I have raised multiple support ticket which were closed immediately. I would like to get the complete refund amount for my purchase.

Thanks,
Sabarish.

I got the cold press juicer purchased from croma on 26 August 2022 . The juicer is not working properly there is too much sound and then I have strain every juice again . Not only this the vegetable like carrot and beetroot cannot be juiced out . I complained to Usha company people they came and saw and said that we might have to change the part . I don't want part to be changed i want the juicer to be replaced or to give me the refund so that i can buy a better company than this

I booked REDMI 10A (4GB+64GB) CHARCOAL BLACK online the same was delivered on 22.08.2022 which is my birth day. When i come across the phone and use for one day the phone is laging and stuck . and unable to disconnect a call and it was very slow .

I informed about this to croma they ask us to return the product

On 26.08.2022 i raised to return the product and refund the same. They have accepted and arrange for return. after regular follow ups they picked up the damage mobile along on 30.08.2022

Today is 05.09.2022 ( 6.54Pm ) still there is no updates

Just now i got a call from CROMA stating that have the product is pickedup . I SHOCKED THAT THEY ARE UNABLE TO HANDLE THE CHAIN OF TRANSPORT AND AFTER FIVE DAYS THEY ARE ASKING ME WHEN THE PRODUCT HAS PICKED UP FROM ME

awaiting for a croma executive to reply at earliest and update me

I gifted a CROMA FOOD PROCESSOR CRAK1035 1000W for my friend marriage, After a month he used the product for the first time but the product is not working. Even it doesn't switch on.

Ordered on :[protected]
Order Id:[protected]
Invoice No: SLE003EC6067065

I raised a complaint in there complaint forum, didn't received any response from them. My friend need to claim a warranty please help to resolve the problem.

Hi Sir / Madam,

I bought a Croma pedestal fan in Amazon E Commerce site in June 2021 year, this product is coming with 2 years manufacturer warranty. Its not working from last 2 months and I have been contacting Croma customer care for this product repair since 1 and half months, but there is not resolution given from Croma side. I need a valid solution and reason for the delay from Croma. Whenever I am calling they ask me to wait for 24 Hrs to 48 Hrs and cancel the service request without any information. I had created 5 Service requests in last one month but no help from their end.

Thanks
Srinivasan K
[protected]

मेरा वोशिंग मशीन मेने एक ही बार चौलू किया और उसका टब काम ही करता जो पानी ऊपर से आता हें वो पीछे की नोज़ल से निकल जाता हें. कपडे वोश ही नहीं होते.
मेने एक ही बार मशीन चालू किया हें अभी लिया वो एक महिना भी नहीं हुआ है|

I have noticed that my refrigerator LIEBHERR REF FF 346L not cooling anymore on 1st Sep 2022. I have raised a complaint to Croma and they said it will take 48 hours to resolve.
Still on 5th Sep, I didn't received any call from technician and when I reached Croma customer care, they have registered a complaint afresh again as my product is under extended warranty. When I reached the onsitego, extended warranty handling company, they said they couldn't find any complaint details with my product and they can't even trace the product details with the invoice id.
Ideally they should have my product details as on 23rd Aug 2022, the product's official warranty got expired and croma should have shared the product details to them well ahead of that date, but it didn't happened.

It reflects croma's inability to handle the situation and lack of promptness and attentiveness at every stage.

Invoice no :SLA[protected]
Purchased on:[protected]:44:32
Purchased at: Croma, LB Nagar
Extended warranty item code : 191427
Complaint : On Croma's inability to share my extended warranty details and complaint details to onsitego, which is the extended warranty handling company

Order ID:[protected]
Delivered on 30 August 2022
No Installation/demo till date.

I had purchased, Samsung LED TV 32 inch from Croma Online. It was delivered as promised, but then installation has not happened till now. Have been following up with customer care several times - every time for any queries they just know only answer "We are sorry we have escalated please wait for 24 to 48 hours" I do not see this issue getting resolved.

This has been very unpleasant experience with CROMA. I might never go back to CROMA with this experience. They are not liable once they deliver the product. They seem to be very unprofessional and never expected from these people.

Recently i visited a outlet whete i found a dj box and everything was finalized and coming to tje billing section...
1. the ladies at the billing section are arrogent...showing irrespect to the customer ...behaving as if the vustomer is the slave for them.
2...the employees are not trained and tgey dont know the depth of the product..customer needs that information only rather than the basic information...basic information is available at box i hope
3. Your employees are useless talktive...they dont use their smartness to sell the good they use there smartness to confuse the customer.
4.. I have a great respect on you TATA SIR as you have done a lot to our country.i cant do anything xcept joining a group of hands by buying any product from croma
Plz change the girls at billing counter and train the staff

It has been nearly a week I have got the washing machine delivered. I have requested for installation and demonstration for the machine but I have got no response. Secondly the knob need to attach the pipe with the tap was missing, that we figured out after unpacking that it was not given.