Croma Complaints & Reviews

This is regarding the Order Id:[protected]Invoice: SLE004EC6946192).
The bill is reflecting the details for GST which was provided during the ordering process, but Croma team did not pay and update the same on GST portals so I am also unable to claim the same against my GST number.
I've sent hundreds of e-mails, called a number of times but the team replies without even reading the details, they come back with absolute irrelevant non-sense replies like - we cannot add GST after the purchase is done etc. which is not what I am asking at all. I've tried everything and lost hope with the worst support team I've dealt with in my life.

Hi, i bought a washing machine croma strore vibhuti khand gomti nagar lucknow, which is not working properly, nor any person came for demo

order number SOA[protected]

Hello,

I have exact same issue.

August 12th is my order which failed(for no reason). Refund to credit card took 7 days and remaining amount which is a gift voucher is taking forever.

I am so tired of calling customer care. No one has any clue why. No one calls back or communicates

What is the process?

Look at amazon or flipkart or even small vendors reversal is not a big deal.

I so regret for selecting a croma. Surprised it's a TATA enterprise. Where is the customer support or trust.

Hi,

I made a purchase for 7999rs in Croma online using my ICICI credit card. I later cancelled the order and the merchant confirmed that the refund has been initiated. It has been more than 40 days and I don't see the refund amount credited in my account. I reached out to the bank and they are saying the Merchant has not credited the refund money. Below are the details of the transaction,

Merchant - Croma(https://www.croma.com)
Order Id[protected]
Amount - 7999rs (Actual price was 12999rs, and after 5000 discount it was 7999)
Date of Ordering - 28 July 2022
Date of Cancellation - 29 July 2022
Refund Initiated - 31 July 2022
Refund bank Reference Number–[protected]Given by Croma Support)

I have reached out to Croma customer care multiple times and they seem to not respond to it. I have raised multiple support ticket which were closed immediately. I would like to get the complete refund amount for my purchase.

Thanks,
Sabarish.

I got the cold press juicer purchased from croma on 26 August 2022 . The juicer is not working properly there is too much sound and then I have strain every juice again . Not only this the vegetable like carrot and beetroot cannot be juiced out . I complained to Usha company people they came and saw and said that we might have to change the part . I don't want part to be changed i want the juicer to be replaced or to give me the refund so that i can buy a better company than this

I booked REDMI 10A (4GB+64GB) CHARCOAL BLACK online the same was delivered on 22.08.2022 which is my birth day. When i come across the phone and use for one day the phone is laging and stuck . and unable to disconnect a call and it was very slow .

I informed about this to croma they ask us to return the product

On 26.08.2022 i raised to return the product and refund the same. They have accepted and arrange for return. after regular follow ups they picked up the damage mobile along on 30.08.2022

Today is 05.09.2022 ( 6.54Pm ) still there is no updates

Just now i got a call from CROMA stating that have the product is pickedup . I SHOCKED THAT THEY ARE UNABLE TO HANDLE THE CHAIN OF TRANSPORT AND AFTER FIVE DAYS THEY ARE ASKING ME WHEN THE PRODUCT HAS PICKED UP FROM ME

awaiting for a croma executive to reply at earliest and update me

I gifted a CROMA FOOD PROCESSOR CRAK1035 1000W for my friend marriage, After a month he used the product for the first time but the product is not working. Even it doesn't switch on.

Ordered on :[protected]
Order Id:[protected]
Invoice No: SLE003EC6067065

I raised a complaint in there complaint forum, didn't received any response from them. My friend need to claim a warranty please help to resolve the problem.

Hi Sir / Madam,

I bought a Croma pedestal fan in Amazon E Commerce site in June 2021 year, this product is coming with 2 years manufacturer warranty. Its not working from last 2 months and I have been contacting Croma customer care for this product repair since 1 and half months, but there is not resolution given from Croma side. I need a valid solution and reason for the delay from Croma. Whenever I am calling they ask me to wait for 24 Hrs to 48 Hrs and cancel the service request without any information. I had created 5 Service requests in last one month but no help from their end.

Thanks
Srinivasan K
[protected]

मेरा वोशिंग मशीन मेने एक ही बार चौलू किया और उसका टब काम ही करता जो पानी ऊपर से आता हें वो पीछे की नोज़ल से निकल जाता हें. कपडे वोश ही नहीं होते.
मेने एक ही बार मशीन चालू किया हें अभी लिया वो एक महिना भी नहीं हुआ है|

I have noticed that my refrigerator LIEBHERR REF FF 346L not cooling anymore on 1st Sep 2022. I have raised a complaint to Croma and they said it will take 48 hours to resolve.
Still on 5th Sep, I didn't received any call from technician and when I reached Croma customer care, they have registered a complaint afresh again as my product is under extended warranty. When I reached the onsitego, extended warranty handling company, they said they couldn't find any complaint details with my product and they can't even trace the product details with the invoice id.
Ideally they should have my product details as on 23rd Aug 2022, the product's official warranty got expired and croma should have shared the product details to them well ahead of that date, but it didn't happened.

It reflects croma's inability to handle the situation and lack of promptness and attentiveness at every stage.

Invoice no :SLA[protected]
Purchased on:[protected]:44:32
Purchased at: Croma, LB Nagar
Extended warranty item code : 191427
Complaint : On Croma's inability to share my extended warranty details and complaint details to onsitego, which is the extended warranty handling company

Order ID:[protected]
Delivered on 30 August 2022
No Installation/demo till date.

I had purchased, Samsung LED TV 32 inch from Croma Online. It was delivered as promised, but then installation has not happened till now. Have been following up with customer care several times - every time for any queries they just know only answer "We are sorry we have escalated please wait for 24 to 48 hours" I do not see this issue getting resolved.

This has been very unpleasant experience with CROMA. I might never go back to CROMA with this experience. They are not liable once they deliver the product. They seem to be very unprofessional and never expected from these people.

Recently i visited a outlet whete i found a dj box and everything was finalized and coming to tje billing section...
1. the ladies at the billing section are arrogent...showing irrespect to the customer ...behaving as if the vustomer is the slave for them.
2...the employees are not trained and tgey dont know the depth of the product..customer needs that information only rather than the basic information...basic information is available at box i hope
3. Your employees are useless talktive...they dont use their smartness to sell the good they use there smartness to confuse the customer.
4.. I have a great respect on you TATA SIR as you have done a lot to our country.i cant do anything xcept joining a group of hands by buying any product from croma
Plz change the girls at billing counter and train the staff

It has been nearly a week I have got the washing machine delivered. I have requested for installation and demonstration for the machine but I have got no response. Secondly the knob need to attach the pipe with the tap was missing, that we figured out after unpacking that it was not given.

I bought new chroma washing machine on 21st of August, After many follow-ups technician turned up for installation on 23rd, (service number C[protected] when i started using washing machine i found out that its drum is not moving at all, i raised a complaint at their call center on 29th August and i m still struggling to get it repaired, the worst part is that their call center ppl disconnect d call without resolving your concern, today i spoke to Riddhi form call center she was so rude and disconnected my call without giving me any solution... i have spent my hard-earned money to go through such nightmare... & i am not able to use washing machine, the worst part no one is taking responsibility too.

Purchased this ac on 8th August 2022. i had applied offer of 10% cashback on icici credit card emi. both before and after purchase i had called to confirm about the offer. also after the product was delivered i was told that the 10% cashback will be credited within 90 days to my original payment method. but then I received an email saying that cashback offer is not applicable on no cost emi. nothing such was mentioned in the terms and conditions of the offer. when I selected the offer also only 2 payment method were available emi and no cost emi. all other payment methods like debit card credit card net banking UPI disappeared. if it was not applicable on no cost emi then why did that payment method not disappear. attaching the offer applied screenshot and in that also it's written 10% cashback on icici credit card emi no cost or standard is not mentioned. they should have mentioned this before. also i have been calling customer care of croma and they are raising service request and saying i will get call from finance department but nobody is calling me. height of irresponsibility from croma. highly disappointed with such bad service from croma. i want my 10% cashback of 2749 asap in my credit card.

Visited in croma prozone mall Aurangabad 431001 their salesmen have lot of arrogance and attitude they don't need customers that's like their attitude they give worst service infact they didn't get efforts to attend the customer this type experience i always suffer in croma yesterday I visited croma to buy the grinder but they didn't come and show us the product my husband shook hand to salesman but they see and completely ignored they are busy with their phones once in salesman told amol to show us but he didn't entertain us we wait for 45 min.but he didn't show the product before this I go for buy the laptop their salesmen name chandan he also showing lots of attitude and didn't attend us their attitude like apne baap ka store h customer Jaye bhad me plz enroll my compalain and get action on them

Not working properly

Hi, My name is Mohan and my order ID is[protected]online order) dated 16 Aug 2022. Cancellation request for the same has been placed the very next day i.e 17 Aug 2022 via telephone call to customer care as there is no option to cancel the request online. [protected] is my contact number and [protected]@gmail.com is my mail Id. It's day 17 of order cancellation and I didn't get my money refunded. I got confirmation on 29 Aug through sms that the product is returned. Even after calling their customer care repeatedly for 7 times, the customer care support gives worst unexpected service and they just postponed my issues day by day saying that we will solve my problem in 24hours. Till date they have not refunded the amount

Yesterday around 4 pm I went to your Store located near Saheednagar Sqare, Bhubaneswar, Odisha. I applied for an EMI Loan of Bajaj Finance to purchase a Laptop. My card was valid and after getting OTP I informed the person looking after finance. Few minutes later the person informed that my loan was not sanctioned by Bajaj Finance though accepted. I have to pay entire amount from my own source and purchased the article.
When contacted Bajaj Finance, they have informed that my card is valid and there was no issues involved in it.
Whether the person at your store was trained, whether he / she is having proper app to process the loan request by the customer, whether appropriate internet facility was available at your store, whether any one else is there to guide in case of this type of failure.
My request you to look after this issue and get the loan sanctioned from Bajaj Finance and refund the amount to me.
With regards,
T.K.Rath

Hi I have requested 3 vouchers from hdfc as per the offer
GCID are
EPR[protected]
EPR[protected]
EPR[protected]

on the voucher terms I read that Offer code can be activated till 31st Jan 2022 but I claimed this vouchers in 25 august 2022

here https://creative.accentiv.co.in/accentiv/2021/EMV-TX/Croma.html

For offer activation I have also sent a SMS – “GCACTto [protected]

But I received no reply neither my card got activated. I tried calling the HDFC Vouher helpline but no customer care is attending my call.
Kindly provide me solution asap