Croma Complaints & Reviews

Hi Team,

I had ordered phone from Croma website, it was shipped via Bluedart.

Bluedart delivery boy marked it as 'Customer not ready with Exchange'. He is lying about this, he never called me or reached out to my home.

What kind of service is this??????
I have paid via credit card, i will have to pay the bill and this delivery boy from his making such claims......

I have Purchased a HI-Sense LED TV in Croma online store on 13th of September the same got delivered on 15th september after Installation I found that Speaker had some issue and the sound quality was pretty poor.I informed croma on this where they arranged technician to cross verify. based on the feedback from technician the speaker is defective, he asked me to return this product. I raised a return request by speaking to the customer support executive on 18th September even after several days I find no communication everytime I call to croma customer support I have been asked to narrate whole process after the purchase and they comeup with some alternate proposal but not ready to accept the return or either replace the speaker. I feel it's really worse to buy products with croma

Regards
Dinesh kumar

Navratri sale was supposed to start at 4:45pm today. Was waiting to buy iPhone 13 but the site didn’t open. It’s been 6.5 hour’s trying to purchase but the site isn’t opening....

I am not able to place any orders on croma.com from past one week. After adding the product into the cart and clicking on checkout I get the pop of written as "Something's Wrong.
We have detected something out of the ordinary. Sorry, we are unable to service the order"

When I contacted the same with customer support then they said to clear cookies and data and then retry but still I am facing the same issue....

Used product send and they are not providing replacement. Asking to wait 10 days.

Dear Team,

The croma chennai Mount Branch guy named Sagul Hammed billed a Sony TV VA panel for 80000 Rs through order number SOA[protected] Sony TV 50x80K VA panel, who will buy VA panel for 80000 rs. The sales guy not even intimated to me the Technology of the TV. but everybody expect this is IPS panel for these much of costly product. Nobody expect VA for this price range. Nobody intimated me from Croma show room and the sales guy asking me, i have intimate him. He dont know anything in this case. i have added invoice with this email. So take action againt him asap who is gonna cheat everyone .he is speaking rudley with customer.
Croma email ID [protected]@croma.com

I had ordered a PS5 from Croma, on 22nd August, 2022. It's 24th of September and I am yet to receive the PS5. In the same time all other retailers that had PS5 listed for sale on the same date have completed their delivery. My initial date of delivery was estimated as 9th September. After 100 followups I was informed that they don't know when they will have PS5 in stock, so they will update on 15th September. After writing mails, I came to know that due to system glitch, they had stocks, but system was not reflecting it. Now, they started shipping, and updated my Delivery Date as 19th September. 19th September passed and I still didn't receive any shipment. I complained again, they said my new delivery date is 22nd September. 22nd September passed, and they promised that on 24th September by 4pm, I will sure recieve the shipment, unfortunately I still haven't recieved the same. Now, I am starting to wonder whether Croma is doing a fraud with me. This is customer harrasment. Please help me resolve this issue at the earliest.

Is Croma accepting Inter State GST. I m having GST in Odisha address. Shall I use it for GST billing for the purchase of Home needs in Bengaluru. Pl help. Contact no-[protected].

I have purchased one apple watch series 8 via tata niu app. It was supposed to be deliver in 21/09/22 as per mentioned sate but its 23/09/22 today and still no idea where my product is. I am following up from 20/9/22 and they always keep saying that we are working on your issue. Neither they have provided me any tracking details nor they able to know expected date of delivery. Customer care is worst part. I purchased this specifically to gift to my wife and now whole purpose of purchasing this item is destroyed. Pls help me

Hi Croma,
I am not able to use croma gift vouchers from day 1 and now the message is coming like gift card has been expired. Need your help to revalidate the gift card.

Regards
Ravish Gupta

I purchased iPhone 12 128 GB for 65000 but i recently came across croma's website where they have the exact variant for 56000. How do I claim the difference? Please help

Croma has a cancellation policy of 7 days that they take to process the refund. The transaction was cancelled on 12th Sep 2022, so ideally it should have been processed by now but still it has not been processed. The voucher amount that I used was Rs 3000, which I have no idea by when it would be provided.

Every time I call the customer care asking the details they tell me that they are looking into the matter and they will call me within 24 hours. It has been over 10 days but till date I have not received a single call back from them.

I need the refund of Rs 3000 (Croma Gift Voucher) at the earliest, as i am not able to use the voucher code any longer.

Recently purchased 2 pieces of Croma Split INV AC 2T often forms frozen ice on the indoor cooling fins and causes water leakage. 2 pieces purchased and 1 of the 2 only has the issue while other works fine. Looks like a manufacturing defect but the service center tells dust in the store is the problem. if there are 7 more ACs including the another one from Croma does not have ice formation issue. The service center not agreeing for the product defect and closing the ticket CHN170922FS00557 without resolving the problem

Pathetic shopping experience ever had wherein fake commitments were made by duty manager and sales representative from apple. I was manipulated to make pre booking to complete targets and later i was asked multiple times to cancel the booking.

Purchased phone because i was left with no choice as i was not using any phone.

Apple representative confirmed phone for me to be available on Sep 16 as pre booking was done in advance.

On sep 16, i visited store and was there for about good 6 hours and left store by 7:00pm with a confirmation of phone available for purchase till sep 17 as i wanted to buy phone using icici card and taking benefit of sat-sun offer at croma.

On 17 Sep, i called apple representative to seek confirmation before my visit to store for purchase wherein i was assured again that phone is available to purchase and i can come.

As soon as i reached croma store, i was informed that phone was sold yesterday at around 09:00pm to another customer who earlier refused to make purchase.

Phone i booked was apple iphone 14 pro deep purple color in 128gb variant costing 129900/-

I was informed by duty manager to cancel the booking again n again as they sold pre reserved phone for me to another customer on first come first serve basis.

My disappointment-

I was never informed about first come first serve service.

Fake assurance and commitment by apple representative- Dalbir and Duty Manager Vinod. Assuring a consumer of product availability and keeping consumer to mentally harassed pressurizing to cancel the booking (obviously targeted were met)

I made purchase of iphone by paying extra Rs. 10000/- as i was left with no option to get the phone i prebooked.

I am demanding refund or compensation of what i paid extra else i will be seeking aid from consumer court.

Phone - [protected]
Compaint for croma store pacific mall tagore garden new delhi

Hi,

I Purchased LG RO Water Purifier from Croma on 10th September. Installation happened after multiple follow ups on 16th September 2022. Also, Water taste is worst like tap water, instead that I can drink tap water. Again, I raised a complaint that water taste is worst. Service guy visited and did some testing's and mentioned that water taste will not be good as per LG RO. I am asking for a product return or replacement with Croma, I am not getting prompt response from Croma team. Either refund my money or replace with another better brand.

I had purchased two O General AC in August 2020 both with extended warranty for which i had laid additional 11000. Thinking that i will get good service without any concerns.
But the poor service provided is a matter of concern. From last 7 days i am daily following up with their customer care as forst they registered wrong complaint. On calling again they corrected it then they did not updated the number requested and other issues like that.
Invoice is on another number

Whereas i had given them another contactable number that is [protected].

After speaking to Thakur pratham and a very dissatisfactory response i asked him to transfer the call to his superior and after holding the call for 8 minutes he came back and said that superior is currently not available. Ridiculous.

I had purchased a Croma fridge, toaster, hand mixer, LG microwave, Phillips Air fryer from Aundh store and they provided the soft bill . I had informed that I need a bill with Banks GST but the only mistake I made is didn’t check and when I went for the hard copy to the store, they are saying it is not possible now .
Request to please instruct the store to give me the bill with the GST of my Bank as I will not receive reimbursement and it will be a huge burden on me .
Regards
Nycil

I have made a purchase online for a product Samsung T7 Solid state drive 500gb in CROMA online store, i used a gift voucher worth value of Rs.5344 and a UPI payment of Rs.651 and another Tata Neu reward of Rs.104 . Total payment amounting to Rs.6099.. The transaction was unsuccessful but the payment got debited. The company policy says refund will be issued within 7 to 10 maximum working days. But it has been around 16 days and the refund...

Hi, this is rahul and i have placed order online and it got failed but my money from gift card got deducted. I have reached many times to croma customer care but they are just escalating the issue but not listening. It's been high time since i am trying to get my money back in gift card but they are just taking it in their wallet not refunding....

Hi,

I purchased 1 IFB 30BRS2 microwave oven online (Order id[protected] from croma on 10-Sept-2022 and got delivery on 11-Sept-2022. One set of "Borosil microwave kit" comes with that microwave, but they didn't deliver it. I raised the service request for that and called the customer care but nothing happened. No1 respond properly. Even I asked for return also but the are not doing that also. What should I do?

Even before buying I spoke with their online store executive as well as 2 store executives and they confirmed me that the kit will comes with the microwave.

Attaching the borosil kit which they refuse to deliver.