Croma Complaints & Reviews

Dear Sir or Madam,
Order I'd : TC[protected]
Invoice: SLE005TC8257249
3 days I purchased a brand new mobile phone from your shop. I was excited to have purchased it but very disappointed to find that the phone was poorly produced and doesn't working properly with poor camera sensor . I have talked to one of your representatives over the phone twice but nothing has been done so far. I am very disappointed on ur service and I have to return ur mobile back to u please do that as soon as possible!!

I brought the item online(Order ID:[protected] and it says pickup from store "Select Citywalk Driveway, Saket District Centre, District Centre, Sector 6, Pushp Vihar, New Delhi, Delhi". Customer care agent confirmed to go and pickup the product but when I reached there store manager refused to give stating that "As per sony guidelines we cannot handover the product." Now when I call customer care they say it is ready to pickup but store refuses to give. Causing a lot of inconvenience

I have recently purchased Lenovo laptop model 81WE01QLIN (IdeaPad 3 15IIL05 U) from Croma retail shop surat on[protected].

As per the technical details published on Croma's web site -

https://www.croma.com/lenovo-ideapad-slim-3i-15iil05-81we01qlin-10th-gen-core-i3...⇄

Buy Lenovo IdeaPad Slim 3i 15IIL05 (81WE01QLIN) 10th Gen Core i3 Windows...

Buy Lenovo IdeaPad Slim 3i 15IIL05 (81WE01QLIN) 10th Gen Core i3 Windows 11 Home Thin and Light (8GB RAM, 512GB ..., it shows that this model has 15.6 Inch screen size, IPS screen, 60Hz, resolution 1920x1080.

But I have found that the laptop given to me is showing screen resolution as 1366x768 pixels and it does not have option to change resolution.

Is there any method to set correct screen resolution as claimed in the tech details?

I feel that there is some mistake in delivering the laptop to me. If so please replace the piece.

Please look into the matter and resolve.

Hi Sir,

I purchased a gift voucher from Croma using Amazon on September 9th 2022 and when I tried to use it the amount got debited and the Order was placed. However the Order is not processed and the amount is also not refunded. Kindly help me solve this issue.

I raised a complaint with Croma Customer care C0000XXX19 and the ticket is also closed without refunding the amount to me.

The order ID is 3000324XXX59

My details are given below:
Naveen
[protected]

I purchased Samsung tv from croma it get delivered on time. From past 4 days calling croma for installation but no one handling request. I request to either solve issue or return the tv as I loose intrest in the tv as well as croma. I thought croma will be best place to buy electronic but now I changed my mind and will never by any product from croma even if they give it at 70% discount.

Overheating, fast battery consumption, slow charging, hanging, voice issue

When we do switch on the tv it is blinking on and off automatically

Hi Croma,

I have purchased iPhone 13, 256 gb from Croma store on March 8th, 2022. During the purchased I was promised to provide a cash back of 6000/- with in 90 to 120 days but still I haven't received the cash back. I was done with my complete EMI on the purchase. I tried reaching out customer care multiple times but I haven't received any update. I have raised multiple SR but they are been closed with no proper justification. During purchase the promise the agent promised to give cash back within 90 to 120 days but later they changed to 120 working days from first emi debit date. I waiting till 120 working days and raised complaint again. The agent was mentioned to share my account statement so that EMI is not credited. I have provided my account statement from the date of my purchase. I was clearly noticable that cash back is not created but still agents are asking from another statement so that they can delay the process. I hope i have reached the right forum to describe about my issue and I feel It will be resolved as soon as possible. Attaching order Id and open SR id.

Order ID:SOA[protected]
SR ID :SR[protected]

Thanks

I bought a OTG from Croma (Neeladri road- Bangalore) on 27th Aug. Till date the installation/demo hasnt happened, which the store people said would happen within 48 hours of purchase. Worst part is I had to call the Customer care almost everyday, just to get no proper response till date.

Such a PATHETIC experience of buying product from Croma. Not sure how can people rely on them and buy things

We have purchased new refrigerator on 27 July 2022 from croma kharghar. Within 20 days we observe there is water leakage in it we made complaint in croma kharghar center but till date my problem not resolved.

I ordered for mini Saregama on 17 th May 2022 which was subsequently cancelled . Payment of Rs. 999/- 0n 17 th May 2022 and again another payment of Rs.999/ was debited from my account . No mini saregama product has been delivered to me.
It is noted that these payments have been credited to Reena Vishal Dobariya as per details given below:
(1) 17 th May 1922: To UPI ID paytm[protected]@paytm ; Transaction ID :[protected]
(2) 19th May 2022 : To UPI ID paytm[protected]@ paytm: Transaction ID
21 [protected]
Details of Amount withdrawl from my account are:
17/05/2022: UPI transfer /[protected]/Mini Saregama To [protected] amount : Rs 999/-
19/05/2022: UPI Transfer/[protected]/mini Saregama To [protected]
I had made complaint earlier three times and you have close comlaint as Resolved without actually taking any action.

Hi, I have bought LG TV from Croma store, Rohini Sector 10, Delhi.
Purchase date :03rd Sept'22
Delivered Date: 04th Sept'22
However, installation services has not been completed yet.
Customer care executive asked me to wait for 48 hour's.
Request to take back the TV and provide refund for my purchase
Regards
Vishal Jain
[protected]...

I had purchased a microwave and a sandwich grill on 2nd September in Croma Kota and was promised delivery in 2 days . Today is the 6th day and I haven’t yet received the products . I expected Croma to be customer friendly but this is no justice done to the customer . Requesting you to do the needful
Regards
Shefali

One of the worst shopping experiences with croma online.
I purchased a product online & returned it, but until now they did not refund.
it has been over a month.
Invoice:SLE024EC7713107, Purchased on:[protected]

We bought a Croma 1 Ton Inverter 3 Star Copper CRAC7701 (R-32) Split AC (White) 1.IMEI/Serial Num [protected] from Tata cliq online shopping. It was delivered in Mar-2022. From the first day of installation the AC was not cooling properly so we called customer service and the service technician had just cleaned the filter and told the AC is fine. But after some days the AC was just giving normal air, no cooling and nothing, even at night also it was just giving normal air. We were even using Turbo but same normal air. After we raise a complaint through customer care we have to follow up multiple times and technicians had come after 9-10 days. Second time the technicians had to fill the gas as he told there is gas licking problem in the AC, which is just 1-2 months old. They filled the gas and AC was working fine and after few weeks same problem occurred and we complaint again. Last time we raised complaint on 02-AUG-2022 and after so many mails and calls the technician came on around 27-AUG-2022. As per the technician there is an internal problem, because of that gas is leaking and for that AC has to be opened parts need to be changed. After that also I sent couple of mails and asked them to replace the faulty AC but they are not responding to my mails. I have attached all mail conversations.
Requesting you to please look into this issue and help me to get my money back and we need compensation due the worst service and products as we went through both mental and physical stress.

This is regarding the Order Id:[protected]Invoice: SLE004EC6946192).
The bill is reflecting the details for GST which was provided during the ordering process, but Croma team did not pay and update the same on GST portals so I am also unable to claim the same against my GST number.
I've sent hundreds of e-mails, called a number of times but the team replies without even reading the details, they come back with absolute irrelevant non-sense replies like - we cannot add GST after the purchase is done etc. which is not what I am asking at all. I've tried everything and lost hope with the worst support team I've dealt with in my life.

Hi, i bought a washing machine croma strore vibhuti khand gomti nagar lucknow, which is not working properly, nor any person came for demo

order number SOA[protected]

Hello,

I have exact same issue.

August 12th is my order which failed(for no reason). Refund to credit card took 7 days and remaining amount which is a gift voucher is taking forever.

I am so tired of calling customer care. No one has any clue why. No one calls back or communicates

What is the process?

Look at amazon or flipkart or even small vendors reversal is not a big deal.

I so regret for selecting a croma. Surprised it's a TATA enterprise. Where is the customer support or trust.

Hi,

I made a purchase for 7999rs in Croma online using my ICICI credit card. I later cancelled the order and the merchant confirmed that the refund has been initiated. It has been more than 40 days and I don't see the refund amount credited in my account. I reached out to the bank and they are saying the Merchant has not credited the refund money. Below are the details of the transaction,

Merchant - Croma(https://www.croma.com)
Order Id[protected]
Amount - 7999rs (Actual price was 12999rs, and after 5000 discount it was 7999)
Date of Ordering - 28 July 2022
Date of Cancellation - 29 July 2022
Refund Initiated - 31 July 2022
Refund bank Reference Number–[protected]Given by Croma Support)

I have reached out to Croma customer care multiple times and they seem to not respond to it. I have raised multiple support ticket which were closed immediately. I would like to get the complete refund amount for my purchase.

Thanks,
Sabarish.

I got the cold press juicer purchased from croma on 26 August 2022 . The juicer is not working properly there is too much sound and then I have strain every juice again . Not only this the vegetable like carrot and beetroot cannot be juiced out . I complained to Usha company people they came and saw and said that we might have to change the part . I don't want part to be changed i want the juicer to be replaced or to give me the refund so that i can buy a better company than this