Croma Complaints & Reviews

I ordered two PS5 from Croma on around 22nd August and the delivery date for one unit was quoted as 7th Sept 2022 and another 9th Sept 2022. I spoke mANY TIMEs to the croma CUSTOMER CARE and they simply stated they did not have the stock, how the helll do you conduct business without stock and taking the entire amount in advance. If you had opened a pre-booking you should have just taken a token amount instead of the entire 43990 per piece from the CUSTOMER.

So I had to pay around 88000 rupees and then wait for over a month and deal with their rude and incompetent CUSTOMER service to just receive a response that they did not have any stock whereas there were croma staff in offline stores selling PS5 at a higher price and making 5k per unit as profit, these units were suppose to be delivered to us who placed an online order first. After waiting for almost 40 days I was convinced to cancel my order and in return the CUSTOMER service promised to give me an 3.3% of additional refund since that is the amount I would have to pay PAYTM to get the money out of my CREDit card(I purhcased via my CREDit card and already paid the bill, so if they refunded the amount to my CREDit card it would have been surplus and I would have to take it out in order to use it).

I agreed and canceled the order, after that I receive a call that I would be only getting a 1500 rs reimbursement and a 1000rs croma gift voucher to which I again agreed since I was trapped. They issued a 1000rs gift card but never reimburse 1500rs as promised, they went back on their word, very ### CUSTOMER service. First they make you wait for 40 days for the product and then ask you to cancel it.

The same happened for Apple 14 pro max and Apple iWatch ultra but I canceled it as soon as the delivery date passed because the promised delivery date was 16/18 Sept 2022 for the iPhone but they called and told that I will receive it by 18th Oct. They just make you order first and take their own sweet time to fulfill the order. Better buy from Vijay sales or Reliance digital.

Hello,

I was trying to place an order on Tata Croma since last 4months and raised the complaint regarding this is on 28th on croma platform that whenever I’m trying to place an order it is directly showing payment in pending and later it will say unsuccessful, As I was using TataNeu coins with credit card offer and got confirmation form the customer and escalation department executive saying that you can place an order by combining the offer but after wasting and talking to 21customer executives and now on 19th of October they’re saying you can’t combine both the offer this is their resolution of my issue which I was facing and wasted my time.

I purchased a Panasonic microwave in September 2021 from Croma China park, Kolkata as suggested by salesperson to go for Panasonic brand. Oct 22 the microwave malfunctioned and both the transformer and capacitor got issued . Though I had the EW (extended warranty) from on-site go suggested by CROMA but they rejected to repair the microwave stating that it got damaged and CROMA doesn't cover . It's so ridiculous that while purchasing CROMA salesperson insist to to take Panasonic and given EW for the product and now they are neglecting.

I did not receive 6000 cashback which was supposed to be received within 6 months of my purchase. It was a debit card cashback offer, I purchased a MacBook M1 on 30th December 2021 at Croma, Prozone mall, Aurangabad. The total purchase value is 83, 609.50/- EMI transaction ID is DC [protected] AUTOPAY SI-TAD. I was in touch with the salesperson but now he is not responding to my messages. Please consider this request a high priority as this has been unresolved for a long time now.

Dear croma

We purchased 2 Bajaj geysers on 9th October'22 . But till date our geysers are uninstalled and we have called at croma for more than 10 times regarding the same. Today is 19th October but we have not received anything information regarding our complaint. No one from service center has visited our house for installation.

This is really surprising that without resolving the issue, croma is sending messages that they have resolved the issue.
"Hi, we have resolved the service request C[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account"
"Hi, we have resolved the service request C[protected]. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account".
Though we received these messages but our geysers are still uninstalled and no one from Croma has contacted us in this regard in so many days.
Also yesterday when I called Croma and tried to contact seniors at croma, the executive kept my call hold for 30 minutes with connecting me with the senior.
I am attaching the screenshot of my call at Croma.

Details of our purchase are

Name- Avanish Kumar Rai
Invoice no. are - SLA[protected] & SLA[protected]

The experience has made me feel that it's better to purchase goods from local shop where if you have problem you can directly call the shop owner but at Croma, I feel helpless. I am at the mercy of Croma for my geysers' installation. Croma has lost today few customers.

I purchase new croma tv on last month ago but it shows blur and bad clarity.so, please accept this complaint and resolve as soon as possible

They display discount of cashback on product page and nothing on payment page and so end up giving no discount.

Fraud of making customers believe of credit card cash back

ICICI offer is shown on product page and no option to choose on final payment page.

Today my powerbank is not changring

I have placed an order no.[protected] online with date of delivery committed of 10th October 2022, However I have not received the product yet, I have reached out to Croma daily basis for which they just reply that we will address complain within 24 to 48 hours. Today, I was told that the product is out of stock so you have only 2 option to cancel the product or wait till the time they would receive new stock for which they do not have...

I ordered a iPhone 14 pro max 21 sep 2022 from Croma online shop and when I am waiting from last 1 month for my product they told me product out of stock when delivery date is near 19th October 2022. I complained so many times but they are not taking any action making customer fool and still taking online order for iPhone pre-booking. In the name of pre-booking they holding money and not giving any product. They making false commitment to customers.

I have ordered ipad air 5th gen via croma.com online store on 4th Oct. The product was supposed to deliver by 10th October and due to some issues from their end, the delivery was extented to 13th Oct. I could see the product reached the neaby hub from the tracking page. However on 13th Oct, i saw the status as return requested and refund initiated. (Reason being unable to locate the address, however nobody contacted me for the delivery and address enquiry in the provided phone number.

Now the prodcut has been returned without my consent and I wont be able to purchase the product with the earlier MRP as the amount has been increased by 2500 INR.

I need them deliver the product with the same amount I ordered previously.

Billing fault at Croma Store Kalyan Nagar, Bangalore

Gift card balance worth Rupees 6000 was lost by the billing team due to an error on Wednesday, October 5th.

No complaint registered proactively by the store agents and I was sent back empty handed with a promise that it would be resolved in 48hours.

I have followed up 6 times personally with the store support department (Bala) and head cashier (Chandraiah). But both of seem lost on where the solution is!! There is absolutely no sense o[censored]rgency in resolving the issue and the standard response i received till date is the backend team is working on it!

I've registed 2 online complaints on Croma website and guess what? No response to that too!

Croma simply has lost my valuable money and not ready to provide me the product.

This is daylight robbery!

Who can help me escalate the issue? I really don't want to make a ruckus in the store but that's my only option now.

Registered Mobile Number - [protected]
Date of Purchase - 08.10.2022
Invoice Number-SLA[protected]

This is to bring to your notice that we purchased a TV of Croma Brand from Bhubaneswar retail store. We have been continuously calling the the Customer care to send an executive to install the TV yet the customer care person just rubs it off by telling that they will send the executive by 12 noon . Till date there is no response from the any Executive. We have called more than 10 times for Installation process but no response.

Kindly look into the issue

I had purchased a Croma W/M semi 6.5 KG CRLW065SMF202351 on 13-Sept-2022. The dryer stopped working on 30th September 2022. I raised a complaint on 1st Oct 2022.
After 3 days a technician visited and told me that a senior person would come to check the machine. The next day the complaint was cancelled by croma.
On 10th Oct 2022, I again raised a complaint and on 12th October a technician visited and told me that the Dryer motor is not working and since the product is new they would replace the product in a couple of days.
On 12th October night I received a message saying the complaint has been cancelled without any reason.This is the second time that the complaint has been cancelled without resolution of the issue and no reason was given for the cancellation.
This is a new product and I have used it less than 2 weeks. It's been 2 weeks since the first complaint was raised and no resolution has happened.

The product is in warranty and it should be replaced.
I have all the records of the complaints raised and the cancellation done by croma without any reason with me.
I have raised a complaint again today (13th October ) and am waiting for a quick resolution of the issue. Also the technician ( Mr Sellapandian) specifically told me that the replacement would be taken care of my croma and I need not initiate anything further for the replacement.But when i talked to the customer care today, they said no replacement has been initiated or no comments was entered by the technician into the system
Please look into this and do the needful.

Thanks and Regards
Sujith Kumar.C.R

Email : sujith.kumar.c.[protected]@gmail.com
Invoice No: SLA391RS8346479
Order Id: SOA[protected]
Service Request : C[protected] / CHN081022FS00107 / CHN011022FS01494

This is regarding my Bajaj water heater(under warranty).It has been more than 3 days since a complaint has been raised with Bajaj electricals and Croma(raised today, additionally) and yet it is unfortunate that no single response has been received.
There is a lot of leakage from the water heater and it can cause into any accident.Also due to excessive leakage tha bathroom is blocked and can't be used.

My Registered Mobile No [protected] / [protected]
by Name Aicon Enterprises (Hyderabad)

i was given a request for my washing machine spin motar is not working on 02.10.2022 and request number for Croma WM SemiAuto is[protected]., same technician called after 48 hrs and confirmed what is issue i explained that from spin moter some sound is coming and is not spining, so he said the moter is dead need new moter and he told i will tell in company to bring a new moter it will be taken 24 to 48 Hrs, after that i received a call from Technician team manager on 06.10.2022 at 7:04 PM (Sadhi - [protected]) She told i that by tomorrow evening your W/M machine will be done completely and i want to close a complaint request by today at your permission., i told sorry madam first kindly do my problem solve and then you can close my request, she told ok then after 30 min i have received a messaged that the repair request for your product is cancelled.(Hi, the Repair Request HYD021022EW00027 for your product has been cancelled. Rgds, Team Croma.) (with out any intimation they cancelled my repair request) same thing next day i raised a complaint on 07.10.22 (Your service request number for Croma WM SemiAuto is[protected]. An Onsitego engineer will visit your location within 24 to 48 working hours. ) Techinican came this time after 48 hrs check the proplem even he said required Spin Moter and gear box for machine is not availabe at local store it will come from company tahe 24 to 48 hrs again, ok done but same thing on 11.10.2022 i have received message (Hi, the Repair Request HYD071022EW00067 for your product has been cancelled. Rgds, Team Croma. ) this is the second time for same thing not taking seriously action, we are suffering from this.. i want to exclate this issue to higher authority... please help us further action

Invoice No SLE003EC8649319 dt 28.09.22
The product delivered on 30 . 09.22 and installation started on 01.10.22 after installation they found that gas filling Nozzle was not able to open by your service people and they left as it is after that for past one week I have given reminders to both service center and customer care nothing happened for past one week
I am ashamed to buy these type of products from Tata
I have given mails to nodal officer also
Till the problem not solved
Whenever I given complain they give service no and couple of hours I received it is resilved but they didn't mention the action taken

Lenovo has approved replacement of a defective monitor but has requested for invoice with product serial number.
I am following up on this issue for past 3, 4 days but there is no response.

I had ordered a "Kent Instant 7 Eggs Electric Egg Boiler" on 12th September with Order ID:[protected] . For payment I had used a Rs 1000 Chroma Gift Card (Card Number : [protected])and Rs 199 was paid using netbanking. Order was not processed and refund was initiated by chroma. I had received the refund of Rs 199 in my HDFC account but the Rs 1000 Chroma gift card was not refunded back.

For the refund of Chroma gift card ( value Rs 1000), I was chasing chroma customer care (On[protected] from the last 25 days but inspite of repeated assurances from the chroma executives nothing is happening. Two Service requests were opened during these days ( SR[protected] & SR[protected]). On asking the chroma customer care executive to patch me with senior guys, they kept me on hold for around 30 minutes and then disconnected the call saying they are not getting my voice. As per them none of the senior guys were available in the office during that time.

Please do the needful and refund my gift card amount ASAP. My details are

Registered Mobile No : [protected]

I had mailed my concern to the croma customer care id aswell but not getting any response from them aswell.

Sandeep
[protected]

As per subjects line TC[protected] purchased iphone12 128gb purple on 22/10/22 on terms of no cost EMI Conversion for 3 months but was not executed from your end. Already confirmed with bank it is pending from your end.
From day one of purchased I m connecting with tata neu for the same to do conversion execution but till date no response and action from your end.
This wil be my final mail if it's non response will put this issue to greviances department and definitely to nodal officer.
So take this matter seriously and take an action on imidiately basis.
Myself from HR department so will definitely put this matter ahead.
Reply and give me in writing if non execute.
Thanks
Rita Panchal
[protected]