Croma Complaints & Reviews

A mobile phone was booked on Croma portal on 16th Aug and payment made through Gift Vouchers. The product was cancelled at their end but they have neither refunded the money nor provided new gift vouchers. Every time I write to them they respond that gift vouchers are send to my email but the same are not shared

I have purchased a mobile phone from Croma Kalamassery branch, Kerala on 22/9/2022 at a price of 25999. I used my credit card for the transaction and a double transaction happened ( due to mistake of the staff ). Hence a total of 51998 was deducted from my credit card.

I complained about the same to the concerned personnel in the same branch. They told I will get a refund within 7 days. It's been 24 days and I haven't got a refund. There had been no adequate or timely response from the staff involved. I am attaching the transaction details with this complaint

Hope you will do the needful

!! BUYERS BEWARE!!! Do not buy anything from Croma, unless you are 100% sure you are going to keep the product even If the item has defects (both cosmetic/functional). If you raise a request to return or replace, they would send a technician. And if and only if the technician approves, your return/replacement would get processed. I shop at amazon/flipkart a lot and I expected Croma would be like them if not better. Boy was I wrong! Croma will reject your returns/replacement request if your item has cosmetic defects or has functional defects the visiting technician does not approve. Now I am stuck with an item that clearly has a functional defect. I wanted to leave a review on their website to warn others. But it did not allow me throwing a ridiculous error message " you can only review products purchased from your account" even though I had purchased the item from my account.

I recently bought a microwave oven + onsitego extended warranty. I found one of the buttons +10 seconds was hard to press. I initiated a request to replace the product. But the request was changed to "repair" and they assigned a technician to resolve the issue. According to their T&C only if the technician approves they would replace the product. Even though one of the buttons was hard to press, he tried to convince me otherwise. I am disappointed and I initiated a return request. I explained clearly how one of the buttons was hard to operated. Within a minute the request was closed citing "Change of Mind" is not allowed as per their T&C. Does it look like I had a change of mind when I even bought the extended warranty? I am really disappointed with Croma!

The complaint against the Company Croma regarding the Washing machine which I've purchased from the Croma Showroom in AS Rao Nagar, Hyderabad in the year 2020 and warranty period exists upto June, 2023.

The washing machine is not working properly and it's getting repaired for every 6 months frequently (1st May, 2020, 31st May, 2020, 30th December, 2021 and in June, 2022). This issue for the washing machine is related to the sensor or to the mother board. The hardware is very bad. I asked for REPLACEMENT many times, but they are just getting it repaired temporarily. The customer service team of Croma aren't helpful at all.

From last few days, I am again having the same issue with the washing machine
The mother board again stopped working and then the service technician came on Sunday and told the same reason and even assured that it will be fixed within couple of days time. Today we got a message telling that the service request has been closed.

We are mentally disturbed because of this sort of behaviour or scam by the company and we are getting very much stressed to wash clothes all by myself without the washing machine

I request you to please take a serious action and please help us in getting REPLACEMENT of washing machine, as I feel there is defect in the existing wachine (as it is getting repaired frequently).

Thanking you,
Yours truly,

I was purchising a dry iron (Bajaj Majesty 1000 Watt Dry Iron) on 8th Sep'22 from Croma website (www.croma.com). I got a messge that my order could not be completed (ordre ID:[protected] however the payment go deducted from my credit card as well as Croma gift card. When I reached out to them, they mentioned that they will share an update by 12th Sep'22. Since yesterday, I have been trying to reach them but there is no response. While they are not processing the order or giving update, they have consumed the Croma Card balance so I am not able to use it. I have asked them for either options - To cancel the order and release my card balance, or process my order. It is very frustrating to see companies taking consumers for a ride, when we have such strong forums. My Service Request ID for Croma is C[protected].

Bought an Ipad on 20 June with two offer available on website. Cashback of 3000 and no cost EMI on HDFC credit card. its been 4 months (over 120 days) i havent receive cashback and the EMI is charged at 15% interest .

so the Ipad which as per offer i should get at 24500 INR is costing me 29000 INR.

Opened service request with Croma "SR[protected]" . where they clearly mentioned i have selected no cost emi but transaction happen on standard emi which should be issue between croma and HDFC as customer selected no cost option along with cashback while purchasing.

email from service folks :

The email is in regards to your complaint "SR[protected]"raised for EMI Conversion issue. We wanted to inform you that you have selected NO COST EMI but transaction is completed under standard EMI, Hence your not eligible for NO COST EMI benefit.

With regards to this confirmation, we are closing the request from our end.

I placed order on 10th September. My money is debited and order is showing as not processed. I raised complaint within 30 minutes. No updates till now even after continuous follow up with customer support.

The washing machine was delivered on 09/09/2022 but installation not done till date.The status of installation may kindly be intimated

I ordered Samsung QLED 55 inches TV at Croma Anna Nagar Chennai Outlet on[protected]. Croma offered the ICICI Bank offer 3000/- discount on this product. So totally the amount came Rs.76968.26/-.

The Executive Yugendar (who working in Anna nagar outlet) said, NO COST EMI option is available in ICICI bank credit card. So i planned to take 3 Months No cost EMI in my ICICI credit card. While doing the payment, he clearly explained to me, those 3 months interest will be charge in your EMI. After completing the 3 months EMI, next bill cycle your charged Interest amount will be refunded in your account. So you no need to worry about this.

After completing my EMI tenure yet to receive my refund amount. I raised the complaint in Croma (C[protected]. They said this interest amount charge is included in the cashback you receive. But both are two different things.
When enquired on raising complaint. they is no proper response. They are asking(Kamesh from Croma) for delivery slip which is not available. It is available with Croma, but they are asking for customer copy.
Everything they are saying is totally different when we were about to purchase and what they are saying now. This seems to be an act of False promise and cheating.

Br//
Arunkumar R
+91-[protected]

Dear Sir or Madam,
Order I'd : TC[protected]
Invoice: SLE005TC8257249
3 days I purchased a brand new mobile phone from your shop. I was excited to have purchased it but very disappointed to find that the phone was poorly produced and doesn't working properly with poor camera sensor . I have talked to one of your representatives over the phone twice but nothing has been done so far. I am very disappointed on ur service and I have to return ur mobile back to u please do that as soon as possible!!

I brought the item online(Order ID:[protected] and it says pickup from store "Select Citywalk Driveway, Saket District Centre, District Centre, Sector 6, Pushp Vihar, New Delhi, Delhi". Customer care agent confirmed to go and pickup the product but when I reached there store manager refused to give stating that "As per sony guidelines we cannot handover the product." Now when I call customer care they say it is ready to pickup but store refuses to give. Causing a lot of inconvenience

I have recently purchased Lenovo laptop model 81WE01QLIN (IdeaPad 3 15IIL05 U) from Croma retail shop surat on[protected].

As per the technical details published on Croma's web site -

https://www.croma.com/lenovo-ideapad-slim-3i-15iil05-81we01qlin-10th-gen-core-i3...⇄

Buy Lenovo IdeaPad Slim 3i 15IIL05 (81WE01QLIN) 10th Gen Core i3 Windows...

Buy Lenovo IdeaPad Slim 3i 15IIL05 (81WE01QLIN) 10th Gen Core i3 Windows 11 Home Thin and Light (8GB RAM, 512GB ..., it shows that this model has 15.6 Inch screen size, IPS screen, 60Hz, resolution 1920x1080.

But I have found that the laptop given to me is showing screen resolution as 1366x768 pixels and it does not have option to change resolution.

Is there any method to set correct screen resolution as claimed in the tech details?

I feel that there is some mistake in delivering the laptop to me. If so please replace the piece.

Please look into the matter and resolve.

Hi Sir,

I purchased a gift voucher from Croma using Amazon on September 9th 2022 and when I tried to use it the amount got debited and the Order was placed. However the Order is not processed and the amount is also not refunded. Kindly help me solve this issue.

I raised a complaint with Croma Customer care C0000XXX19 and the ticket is also closed without refunding the amount to me.

The order ID is 3000324XXX59

My details are given below:
Naveen
[protected]

I purchased Samsung tv from croma it get delivered on time. From past 4 days calling croma for installation but no one handling request. I request to either solve issue or return the tv as I loose intrest in the tv as well as croma. I thought croma will be best place to buy electronic but now I changed my mind and will never by any product from croma even if they give it at 70% discount.

Overheating, fast battery consumption, slow charging, hanging, voice issue

When we do switch on the tv it is blinking on and off automatically

Hi Croma,

I have purchased iPhone 13, 256 gb from Croma store on March 8th, 2022. During the purchased I was promised to provide a cash back of 6000/- with in 90 to 120 days but still I haven't received the cash back. I was done with my complete EMI on the purchase. I tried reaching out customer care multiple times but I haven't received any update. I have raised multiple SR but they are been closed with no proper justification. During purchase the promise the agent promised to give cash back within 90 to 120 days but later they changed to 120 working days from first emi debit date. I waiting till 120 working days and raised complaint again. The agent was mentioned to share my account statement so that EMI is not credited. I have provided my account statement from the date of my purchase. I was clearly noticable that cash back is not created but still agents are asking from another statement so that they can delay the process. I hope i have reached the right forum to describe about my issue and I feel It will be resolved as soon as possible. Attaching order Id and open SR id.

Order ID:SOA[protected]
SR ID :SR[protected]

Thanks

I bought a OTG from Croma (Neeladri road- Bangalore) on 27th Aug. Till date the installation/demo hasnt happened, which the store people said would happen within 48 hours of purchase. Worst part is I had to call the Customer care almost everyday, just to get no proper response till date.

Such a PATHETIC experience of buying product from Croma. Not sure how can people rely on them and buy things

We have purchased new refrigerator on 27 July 2022 from croma kharghar. Within 20 days we observe there is water leakage in it we made complaint in croma kharghar center but till date my problem not resolved.