Croma Complaints & Reviews

I purchased Samsung tv from croma it get delivered on time. From past 4 days calling croma for installation but no one handling request. I request to either solve issue or return the tv as I loose intrest in the tv as well as croma. I thought croma will be best place to buy electronic but now I changed my mind and will never by any product from croma even if they give it at 70% discount....

Overheating, fast battery consumption, slow charging, hanging, voice issue...

When we do switch on the tv it is blinking on and off automatically...

Hi Croma,

I have purchased iPhone 13, 256 gb from Croma store on March 8th, 2022. During the purchased I was promised to provide a cash back of 6000/- with in 90 to 120 days but still I haven't received the cash back. I was done with my complete EMI on the purchase. I tried reaching out customer care multiple times but I haven't received any update. I have raised multiple SR but they are been closed with no proper justification....

I bought a OTG from Croma (Neeladri road- Bangalore) on 27th Aug. Till date the installation/demo hasnt happened, which the store people said would happen within 48 hours of purchase. Worst part is I had to call the Customer care almost everyday, just to get no proper response till date.

Such a PATHETIC experience of buying product from Croma. Not sure how can people rely on them and buy things...

We have purchased new refrigerator on 27 July 2022 from croma kharghar. Within 20 days we observe there is water leakage in it we made complaint in croma kharghar center but till date my problem not resolved....

I ordered for mini Saregama on 17 th May 2022 which was subsequently cancelled . Payment of Rs. 999/- 0n 17 th May 2022 and again another payment of Rs.999/ was debited from my account . No mini saregama product has been delivered to me.
It is noted that these payments have been credited to Reena Vishal Dobariya as per details given below:
(1) 17 th May 1922: To UPI ID paytm[protected]@paytm ; Transaction ID :[protected]br...

Hi, I have bought LG TV from Croma store, Rohini Sector 10, Delhi.
Purchase date :03rd Sept'22
Delivered Date: 04th Sept'22
However, installation services has not been completed yet.
Customer care executive asked me to wait for 48 hour's.
Request to take back the TV and provide refund for my purchase
Regards
Vishal Jain
[protected]...

I had purchased a microwave and a sandwich grill on 2nd September in Croma Kota and was promised delivery in 2 days . Today is the 6th day and I haven’t yet received the products . I expected Croma to be customer friendly but this is no justice done to the customer . Requesting you to do the needful
Regards
Shefali...

One of the worst shopping experiences with croma online.
I purchased a product online & returned it, but until now they did not refund.
it has been over a month.
Invoice:SLE024EC7713107, Purchased on:[protected]...

We bought a Croma 1 Ton Inverter 3 Star Copper CRAC7701 (R-32) Split AC (White) 1.IMEI/Serial Num [protected] from Tata cliq online shopping. It was delivered in Mar-2022. From the first day of installation the AC was not cooling properly so we called customer service and the service technician had just cleaned the filter and told the AC is fine. But after some days the AC was just giving normal air, no cooling and nothing, even at night also...

This is regarding the Order Id:[protected]Invoice: SLE004EC6946192).
The bill is reflecting the details for GST which was provided during the ordering process, but Croma team did not pay and update the same on GST portals so I am also unable to claim the same against my GST number.
I've sent hundreds of e-mails, called a number of times but the team replies without even reading the details, they come back with absolute irrelevant...

Hi, i bought a washing machine croma strore vibhuti khand gomti nagar lucknow, which is not working properly, nor any person came for demo

order number SOA[protected]...

Hello,

I have exact same issue.

August 12th is my order which failed(for no reason). Refund to credit card took 7 days and remaining amount which is a gift voucher is taking forever.

I am so tired of calling customer care. No one has any clue why. No one calls back or communicates

What is the process?

Look at amazon or flipkart or even small vendors reversal is not...

Hi,

I made a purchase for 7999rs in Croma online using my ICICI credit card. I later cancelled the order and the merchant confirmed that the refund has been initiated. It has been more than 40 days and I don't see the refund amount credited in my account. I reached out to the bank and they are saying the Merchant has not credited the refund money. Below are the details of the transaction,

Merchant - Croma(https://www.croma.com)br...

I got the cold press juicer purchased from croma on 26 August 2022 . The juicer is not working properly there is too much sound and then I have strain every juice again . Not only this the vegetable like carrot and beetroot cannot be juiced out . I complained to Usha company people they came and saw and said that we might have to change the part . I don't want part to be changed i want the juicer to be replaced or to give me the refund so...

I booked REDMI 10A (4GB+64GB) CHARCOAL BLACK online the same was delivered on 22.08.2022 which is my birth day. When i come across the phone and use for one day the phone is laging and stuck . and unable to disconnect a call and it was very slow .

I informed about this to croma they ask us to return the product

On 26.08.2022 i raised to return the product and refund the same. They have accepted and arrange for...

I gifted a CROMA FOOD PROCESSOR CRAK1035 1000W for my friend marriage, After a month he used the product for the first time but the product is not working. Even it doesn't switch on.

Ordered on :[protected]
Order Id:[protected]
Invoice No: SLE003EC6067065

I raised a complaint in there complaint forum, didn't received any response from them. My friend need to claim a warranty please help to resolve...

Hi Sir / Madam,

I bought a Croma pedestal fan in Amazon E Commerce site in June 2021 year, this product is coming with 2 years manufacturer warranty. Its not working from last 2 months and I have been contacting Croma customer care for this product repair since 1 and half months, but there is not resolution given from Croma side. I need a valid solution and reason for the delay from Croma. Whenever I am calling they ask me...

मेरा वोशिंग मशीन मेने एक ही बार चौलू किया और उसका टब काम ही करता जो पानी ऊपर से आता हें वो पीछे की नोज़ल से निकल जाता हें. कपडे वोश ही नहीं होते.
मेने एक ही बार मशीन चालू किया...