Croma Complaints & Reviews

My name Mangesh kale
I have purchase TV from Croma (pimpri, pune) on dated 13/08/22.i complaint service center same day for product instillation & demo. But no any contact to me till date. (16/08/22)
Pls solve this issue immidate.
Regards
Mangesh kale
Mob no [protected]

We purchesed HP inkjet printer 0n 01/08/2022 from Croma showroom located in UDUPI, they promised within 3 days installation will be done in doorstep but still no one came to home for installation continuesly we calling vising but no response. the worst service we ever faced. pls solve the problem as soon as possible.

regards
Raghavendra Shetty
[protected]

I would like to raise a complaint regarding my newly installed Hisense 65" tv, it was installed on 29th July, 2022. Order#SOA[protected]. The tv was ordered from the Croma in Virar, Maharashtra.

I played a movie on Hotstar today, ie, 2nd Aug, 2022 and all of a sudden we saw like a black square patch and all colorful lines on the screen, it resembled a damaged display screen of a computer or laptop. On 5th august, 2022 the tv lights flickered like lights go On and Off and it was so quick that we didn't get a chance to capture it. As of yesterday 15th August, 2022 at the end of a program on Hotstar a straight colorful line appeared at the end of the screen for a few seconds and went away. I rewinded the end of the program and played it again and that line did not appear again, so it was not an issue with the video but the tv is having an issue with the display which is not constant, it happens all of a sudden for a few seconds and then works fine.

I had already informed Croma that the Bluedart delivery person had delivered the tv upside down and also the first Hisense service individuals who came to Install the tv had removed the tv from the box and just put it back in the box without installing it.

I had told them that the tv being delivered upside down will cause a problem as the screen needs to be handled in the right way. The installation people said that it will not cause an issue. I told them that several articles mention that the tv must always be upright. I do not trust the information given by the installation workers as they do not belong to the Hisense Or Croma company, these are just freelance people who install tv and work with the closest service provider you'll have a tie up with.

I am requesting you'll to replace this tv as it was manhandled at the time of delivery and also during installation by the individuals who came to my house. One of them was, Rakesh from Hisense service center in Nalasopara, Maharashtra.

The installation people had no judgement of how to mount the tv correctly in the center of the wall and at the right viewable height. Rakesh misbehaved . They had mounted and removed the tv several times and laid it flat on the screen multiple times too trying to figure out the measurements, etc.

It is frustrating that the carelessness of your delivery partner (Bluedart) and Hisense service center people has to borne by your customers. It's was barely 5 days that the tv was installed and we had this incident. And several other small incidents post that.
I have also filed a complaint with Bluedart about their carelessness and Hisense about this faulty product.

This is certainly a defect and I would appreciate a replacement of the same ASAP. I have received a run around and no resolution. It's not even been a month we purchased this tv and it's giving us problem. So kindly have the replacement given ASAP.

On Independence day i have bought a Laptop of HP 15s eq21144au it's warranty period already started from May 16, and they applied 3 year software warranty platinum plan worth 2499 without our permission also infact my preferred model to buy was Hp pavilion 14 ec1003au but they tackled me and my father and they pressured to by this one by saying my preferred product comes in the high price of 58000 infact it's price is 53000.
They said...

Hi Team
Myself Arjun (Durga Mallikarjuna Swamy), Native to Rajahmundry.On 14/08/2022 I and my friends came to your branch to purchase Some sound systems and we made billing for 8900/- as we had one credit card your executive said to bill for another 1100/- so we are searching for some accessors, Suddenly your I support team member came to us and used some uniparental words on my friend, so my friend got angry and shouted on him, as...

Hooo
I was just visited croma Aurungabad prozone mall, in this branch billing counter take to much time for billing approximately for one billing 45 minutes iam standing there for billing long time is clearly unprofessional staff and and there is think these branch croma doesn't appointed managar because no one controlling managing staff for decipline

I hope Crom take this e-mail seriously and train billing and how use system

I've purchased a LG 55UQ80 TV on 9th August, 2022 from Croma (Shyamal Store, Ahmedabad, Gujarat).
Delivered on 10th August, 2022 - and TV installed on Saturday 13th August, 2022 after 4 days of delivery (it's too late).

and WOWWWW - it's a defected piece of LG which i received.
we've complaint, and Luckily i received 2nd defected piece of LG on 14th August, 2022 as a replacement of 1st defected LG piece

Customer Care person act like they giving us LG piece FREE. and volume/tone of that person is very annoying.
He must have to understand the concern of the customer because customer is facing the issues because of them.
Customer Care person name: Sameer

before ordering something they are like - "Yes sir", "Ok sir". after i purchased they act like as they are our BOSS...
What they saying only that's right. insteadof customer Voice/ Hurdles/ Disturbing/ Customer Time, Money & Value...

and now after sending 2 defect Tv unit - Croma sales person & customer desk teach us rules of croma for Delivery, Demo, Installation & Replace process.

Current In the External Body and Internal clothing chamber of machine.
And Sound while Spinning of the rotary chamber.

Hlo sir/maam,
On 12 August 2022, I visted Croma store and its distance from my home to store approx 70 km. For buying a laptop HP Victus 16 e when I visited store firstly I saw the prices was changed from the Croma online website and store approx 4 thousand rupees. They told me I will give you a extra benifits they show me a onikuma 5 in 1 set. But when I will decide to purchase that at that time they told me I will not provide this offer. And the offer products aren't available even though they were there only.
I didn't like the behaviour of the employee. If the product isn't available then why they show me these offer products and even I have seen that the offer products were available there. I too have the video of the employee denying that the offer products aren't available even though they were there.
If they don't want to give the offer products then why they told me to give these offer products. I can also spent my precious time on another store also from where I can get the product but I choose your store for buying. I am really disappointed by this. And further I'll not refer your store to anyone for buying anything.

The staff was very rude. They didn't attend at first place . Then we went off to the manager to complaint against the disappointing behaviour of the staff but inturn behaved even more rudely and told us to leave the store. This was a highly upsetting and disappointing incident. It is very shameful on the part of the staff and the manager as well

Dear Team

Kindly look into the matter as we purchased a Samsung 275 Ltrs fridge in my wife’s name Deepti Singh from croma store from Janak puri New Delhi on 10th Aug22 and they promised to deliver the fridge on next day I.e. on 11th Aug22 but till date it is not delivered and when checking they are putting us on long hold and not reverting properly.

Also the agents while selling are very sweet but after payment they are very rude and start shouting as if we are giving as the stuff for free.

Kindly help us

Regards
Mukul Srivastava
Address: - Flat Number 137 Block- C4C Pocket 14 Janak Puri New Delhi - 110058
Contact Number: - [protected]

Bitter experience with Apple laptop executive at Cromo, Tadepalli. He does not take care of customers. Rude behavior.

Even others also not receive the customers politely. I have had three bitter experiences with Croma staff.

I stopped moving to go to Croma due to irresponsible and rude behaviours of the staff of Croma, Tadepalli (near old tollgate centre)

We ordered a 1.5T 3star air conditioner (Croma brand) from Croma Ambattur branch in Chennai on 9 August. I received the air conditioner and was installed on 11th of August. But it stopped working after 2 mins due to a major manufacturing problem, so the technician applied for a replacement and we have been reaching out to the store for this problem, but it has been delayed a lot and now they want us to wait for 2 more days. I want an immediate...

Hi,
I bought a Samsung Galaxy book2pro 360, I7, 15 inch from Croma Rajouri Garden, Delhi. At the time of purchase, I was informed that Samsung Galaxy Buds pro will be made available to me at a discounted rate of 999 Rs. Due to promotional offers by Samsung and Croma, I purchased the said Laptop on 30 may 2022.

In-spite of repeated request made on phone calls and whatapp messages, to Mr Deepak Kumar and Pradeep Kumar of Croma, Rajouri Garden Delhi, the said sales persons have not provided the Samsung Galaxy Buds pro instead they are only giving excuses, like they have written a mail to Samsung, Samsung is not reverting etc etc ...

The discount price offered on Samsung Galaxy Buds pro is an incentive and promotional offer made by Samsung to make the overall deal lucrative. Not honouring the deal after purchase has been made, tantamount to cheating and harassment of the customer.

Kindly honour your deal by providing me with Samsung Galaxy Buds pro at discounted price as offered at the time of purchase.

Infiniti Retail Limited Trading as
CROMA
Tax Invoice
Del-Rajouri-A044
New Delhi-110027
Phone Number :[protected]
GST No: 07AACCV1726H1ZG
[protected][protected]
Till No:1005
Order Number: SOA[protected]
Created By: Deepak Kumar
Date & Time:30/05/2022 20:17
[protected][protected]
Bill to address:
Ms Tanya Mathur
B- 329 SARASWATI VIHAR
PITAMPURA
New Delhi
Delhi-07
110034
[protected]
Place of Supply: Delhi-07
[protected][protected]
Item Description
Item Code Tax Qty
Price Total Amt Del_Type
DemoY/N InstY/N Delivery Date
HSN CODE
SN/IMEI
[protected][protected]
[protected] SELF-PICKUP[protected]
Invoice No: SLA[protected]
ZPLU - Samsung15 B2P 360 12Gi7 16GBN 512
SD+OF G
250637 5B/6B 1
129990.00 116991.00 STOR
NA NA NA
HSN CODE: 84713090
5MBH9FET500030
Item Manual Discount: 10% OfINR -12999.0

ZPLU - HP Basic carrycase
169175 5B/6B 1
999.00 0.00 STOR
NA NA NA
HSN CODE: 42021220

[protected][protected]
TOTAL: INR 116991.00
[protected][protected]
Payment Details
Credit Note INR 10000.00
CN No: CN104400700126112282600010000007

HDFC Credit Card INR 100991.0
LastFourDigits: 8336
Txn RefId:[protected]

Plutus Factry Instant Cashba INR 5000.00
LastFourDigits: 8336
Txn RefId: 665761

Cash INR 1000.00
[protected][protected]
Tax Summary
Type Code Rate Total Amt Tax Amt
CGST 5B 9.[protected].00 8923.04
SGST 6B 9.[protected].00 8923.04
CGST 5B 9.0000 0.00 0.00
SGST 6B 9.0000 0.00 0.00
PRICES INCLUSIVE OF ALL TAXES
[protected][protected]
[protected][protected]
CIN : U31900MH2005PLC158120

Regd. Office - Unit No. 701 & 702,
7th Floor, Kaledonia, Sahar Road,
Andheri East, Mumbai 400069, India

Thank you for shopping with us.
Buy yourself an electronics life,
shop at www.croma.com

Email:[protected]@croma.com
[protected][protected]
Transaction ID
[protected][protected]
Order ID
[protected][protected]

My croma 55 inch LCD TV Remote is not working then i am visit your Croma Store Amarnagar (faridabad) 121003, Faridabad, but your service center is no coprate.

Respected Authorities,
I venture to state that I purchased an Air Conditioner from your prestige company out of thinking that it will provide better after sales services in comparison to other electronic companies. But I am sorry to say that as a customer I am regretting my decision to buy the product from the Croma. Even after a ton of calls and requests for Product service, we are not getting proper response from the Grievance resolution Department. Our Air Conditioner is not working properly and there are many problems in this functioning and it has created become such a problem in our life as in this summer season we are not able to use it despite, paying for the product. There was no proper response and answer from any one your customer care, it this your company’s behaviour with their customer? Do you really expect that we will ever purchase any of your product from now onwards? Absolutely not and also as a customer personally, I will never ever recommend Croma’s any electronic product due to it’s extremely unsatisfactory and horrible Customer Service. After struggle a person from service center came and checked the device where he found, there was PCB problem. He promised to have it repaired in 2 days, it is the 5th day where I am still waiting for his response. The service which you provide is really pathetic.
Croma is known for its products and services but in reality I really doubt about the quality of it because as a customer we are literally being harassed and our problems are taken lightly and no steps are taken to solve the problem which we are facing from a long time period.

I had bought a 3 Hitachi 1.5 ton 3 star Window AC having model no.
HITACHI INV/AC 1.5T RSQG318HFEOF 3S from croma, sec 22 chandigarh

purchased on 11 july . The product was delivered on 24th july, installed on 28th july.after installation we came to know out of 3 AC, one ac indore unit not fitted as per position and second outdoor unit was not fitted ( misaligned) properly.
I am requesting croma Customer Care to resolve the problem on 7th august but my request closed without giving any resolution. I call croma Customer Care 2 to 3 times daily they assure me "Dear Customer your problem will resolve within next 24 hr". Whenever I call them I get same reply.but no one take any initiate to solve the problem. i again request you to please take care of this. otherwise i have to raised further.

complaint no : BOF070822FS01072

Last night it was working properly and when it was morning it was not turning on

I have purchased washing machine through Flipkart on 16 feb 2022 and its being 6 month the machine stoped working 3 times in these 6 month i did so many complaint on this but not got proper solution, request you to pls replace this machine or fix problems in one time.

I was holding Croma vouchers worth 10K, which got expired on 6th August 2022. I missed the purchase and hence requested Croma team for some extension. However received an email from Croma team stating apologies that they can’t do anything. 10k is not a small amount to take apologies and move on. I am sure there will be some way to activate these vouchers yet again. Looking forward for help