Croma Complaints & Reviews

Worst service of croma
Its been almost 10 days, we have received MI TV 5X but technical guy has not installed the TV yet.
This is very shameful services.

Purchased a MWO from Croma Outlet, Kanakapura Road, Bangalore. The LED light on the MWO does not work from Day 1. Being a Samsung product, called their customer care desk and was informed that the LED light must have gone bad and needs a replacement. A product that did not work from Day 1 now needs to be replaced with another part. Obviously, one does not cough up 10, 000+ rupees to get a part replaced Day 1. Looking back, the product shipped itself seems to be defective and we are requesting a replacement. The customer care number of Croma as mentioned on the bill (the TFN) does not work. An email to Croma customer care and to their grievance officer too seems to be in vain and there has been no response whatsoever. Trying all possible ways to help resolve this issue.
We are looking for a like-to-like product replacement here. Thank you.
The tax invoice and respective emails sent to the customer care department at Croma are as attached.

I dont see why I have to provide a mobile number to purchase anything from the Croma stores. The Manager at the store says that it is not possible to bill for items without providing a mobile number. I think that it is discriminatory, and should be flaged by the concerned authorities.

Hello,
Order Placed On Croma .com
Total Orders :2
Order 1. Oneplus Nord CE2 Lite
Order ID ( TC[protected]
Order Date 21 June 2022
Cancel Date 26 June 2022
Order 2.Oneplus Nord CE2 Lite
Order ID (TC[protected]
Order Date 21 June 2022
Cancel Date 26 June 2022
Refund Reference Number Provided by Croma Team is[protected] .
Question
1.How Much refund have you initiated with this reference Number[protected] ?
2.I have already Shared this reference Number .They have confirmed their is No refund for this reference Number. What Should I do?
3.As I have already Shared My Card Statements to below mail ids .Why their is response No response?
customer support,
Grievance Officer,
Nodal Officer
[protected]@croma.com
4.What I have to do next? As almost 2 months my refund is not received.
5.is it Possible that for 2 different orders, Same refund reference Number?

Hi,
My online order with Order ID:[protected] is supposed to be delivered by 15th August 2022, but still hasn't been delivered and there are no updates in the product tracking page also.
I want to know when it'll be delivered.

I order a Croma freeze from Croma offline stored, the product code is SOA[protected]. The delivery date has crossed for more than a week . I am getting no response from Croma customer care and they are not even taking my complaint and not giving me a respond. The delivery person is also not picking the call .

I have given full payment and with this condition is don't know if CROMA will deliver the product or not .Worst company is CROMA and pathetic delivery services and disgusting customer care.

I purchased croma speaker 140watt on 08/08/2022 for the school program but the speakers are of very bad quality & the described 140watt is not true, sound is very less...
I don't want this product I need exchange...

I have ordered SAMSUNG 551ltr refrigerator from Croma on 15.08.2022.
It was suppose to get delivered on 16.08.2022 but it didn't because of damaged piece told by the delivery person. After that there was no contact from the store. I have to raise the complaint that refrigerator is not delivered to me but as per croma's server it is. Now Croma store is saying it's not in the stock you come and choose another refrigerator which I don't...

My son had bought MI Band 6 on 9th of June. When the battery is 100% charged it lasts for a day or two. Now I charged it 100 % and put it in my drawer. on second day I checked it would not respond and the batterey was 0%.
I have been using MI band 2 for last few years and depending upon the usage it lasts 2-3 weeks. I am surprised by this and seek action in this matter.
Thanks
Arun Madhok
[protected]

I ordered for saregama carvan in May 20022 which I subsequently cancelled. in the mean time an amount of Rs. 999/ each was deducted from my account twice on 17/05/2022 and on 19/05/2022.The details od payment as appearing in my Pass book are given below:

17/05/2022 UPI Transfer /[protected]/Mini Saregama To [protected]
19/05/2022 UPI Transfer /[protected]/Mini Saregama To [protected]
No refund has yet been paid to me. I made a complaint a few days ago but it is not traceable on yourbsite

I purchased a panasonic tv feom ctoma outlet Jamnagar on June 28 th
On. Time i specifically told the sales person i ned TV after 1 week. The salesperson got me convinced that we will deliver the tv when you say
Also we will give discount if you purchase it now
So after much convincing i purchased amd told them tp deliver after 1 week or late as possible as i am moving house
But within 2 days the delivery person delivered the TV to my home and the TV was without any cardboard box it was simply wrapped in bubble sheet with cello tape
I didn't accept it but they said talk to store
When we called the store urgently
They said no problem we will extend the warranty and untill then we will not send technician so don't open the tv until we send technician

We agreed hasitantly

We placed the TV in a safe empty room

After 2 weeks when we were ready we told the store to send the technician
The technician came and after first look he stated that store did wrong and it should be in cardboard box not in wrapped bubble sheet and tape

The technician opened and found damaged TV

He gave his verbal statement and recorded it that hes the technician and he opened the TV and the yv was damaged by store during transportations

Now after multiple calls to croma store every day amd talking for. Hours on there customer care line

They finally made the contact with the store where we purchased it

And the store owner rudely denied that its not our fault you came to us late

We stated all tha matter that your sales person told us he will deliver the TV late. The store owner or the person on call didn't agree with anything i said when i stated that i have all. Proof i will go legal he said DO WHAT YOU WANT TO I DON'T CARE AND HUNG UP ON ME

As a reputed brand it's croma's responsibility

I even stated that i need replaced the damaged TV and not refund

They stated that it can only be repaired as per. Company policy

Now its croma's store fault that they didn't keep there service upto mark and delivering damaged and defective goods to customers

I will go legal and take necessary actions

My hard earned 40k i will not let it go to vain.

I had purchased LED 40" TV by online.At the time of placed order they was giving me cash back offer & No cost EMI but after delivering the product no any cashback received also no cost EMI offer applicable on product i am paying cost on EMI.
The customer care support agent not entertaining the issue every day they are giving wrong information.
So i am totally unsatisfied about CROMA services.

I delivered Product :8-Aug-2022
First request I raised on Date :11-Aug-2022
My contact no:[protected]
EMail:[protected]@gmail.com

Hope you will take care of customer & resolve my issue

TV delivered on 14th August. Today is 17th August but till installation is not done. Items is return Abel till 20th August so come or I will place return request on 20th night

Address is mentioned in attached
invoice

On the product specification page of Product ID 249476 of my recent Order ID:[protected] its stated under Additional Features -> included software "MS Office Home and Student 2021"

The attached mail from grievance.[protected]@croma.com confirming 2 thing that there was an error on part of croma website and the laptop has "MS Office 2019" specification.

Now the main question arises that I am decieved by the erroneous listing on part of croma as well aggrieved financially as well as mentally due to the strenuous follow up with the customer support to get an update since the last 11 days because of the erroneous listing on part of croma. Till date on record I have not received any resolution except for confirming the facts of the allegation.

Practical Resolution that I expect a responsible company like croma to provide.

Kindly issue me a "MS office 2021 key/installation" as the purchase decision has been made based on specification listed on the website as confirmed by you.
Or else
Kindly institute a refund of a similar financial amount that would necessitate purchase of "MS Office 2021" or compensate for the loss.

I have bought from croma kamrej Mi 5x 55 inch android tv on 9th August 2022. Tv delivery was 2 days late and even after installation is not done by authorities after 6 days. Staff at croma kamrej was rude and miss behave. Manager at croma kamrej told me it is my fault that I buy Mi TV and they are not suggesting to buy company like Mi.

I had purchased Tata Croma smart 32" led tv within 3days I requested for replacement. Request was accept and tv was taken by Croma. From then there is no update from Croma. I have complain to Croma Customer care continuously but no response from them.they only say wait for 24 hours your complain has been raised on priority basis.. but my unfortunate no response from them. I don't what to know. I lost my money I think so... Croma is big fraud...

I had purchased Tata Croma smart 32" led tv within 3days I requested for replacement. Request was accept and tv was taken by Croma. From then there is no update from Croma. I have complain to Croma Customer care continuously but no response from them.they only say wait for 24 hours your complain has been raised on priority basis.. but my unfortunate no response from them. I don't what to know. I lost my money I think so... Croma is big fraud company

My name Mangesh kale
I have purchase TV from Croma (pimpri, pune) on dated 13/08/22.i complaint service center same day for product instillation & demo. But no any contact to me till date. (16/08/22)
Pls solve this issue immidate.
Regards
Mangesh kale
Mob no [protected]

We purchesed HP inkjet printer 0n 01/08/2022 from Croma showroom located in UDUPI, they promised within 3 days installation will be done in doorstep but still no one came to home for installation continuesly we calling vising but no response. the worst service we ever faced. pls solve the problem as soon as possible.

regards
Raghavendra Shetty
[protected]

I would like to raise a complaint regarding my newly installed Hisense 65" tv, it was installed on 29th July, 2022. Order#SOA[protected]. The tv was ordered from the Croma in Virar, Maharashtra.

I played a movie on Hotstar today, ie, 2nd Aug, 2022 and all of a sudden we saw like a black square patch and all colorful lines on the screen, it resembled a damaged display screen of a computer or laptop. On 5th august, 2022 the tv lights flickered like lights go On and Off and it was so quick that we didn't get a chance to capture it. As of yesterday 15th August, 2022 at the end of a program on Hotstar a straight colorful line appeared at the end of the screen for a few seconds and went away. I rewinded the end of the program and played it again and that line did not appear again, so it was not an issue with the video but the tv is having an issue with the display which is not constant, it happens all of a sudden for a few seconds and then works fine.

I had already informed Croma that the Bluedart delivery person had delivered the tv upside down and also the first Hisense service individuals who came to Install the tv had removed the tv from the box and just put it back in the box without installing it.

I had told them that the tv being delivered upside down will cause a problem as the screen needs to be handled in the right way. The installation people said that it will not cause an issue. I told them that several articles mention that the tv must always be upright. I do not trust the information given by the installation workers as they do not belong to the Hisense Or Croma company, these are just freelance people who install tv and work with the closest service provider you'll have a tie up with.

I am requesting you'll to replace this tv as it was manhandled at the time of delivery and also during installation by the individuals who came to my house. One of them was, Rakesh from Hisense service center in Nalasopara, Maharashtra.

The installation people had no judgement of how to mount the tv correctly in the center of the wall and at the right viewable height. Rakesh misbehaved . They had mounted and removed the tv several times and laid it flat on the screen multiple times too trying to figure out the measurements, etc.

It is frustrating that the carelessness of your delivery partner (Bluedart) and Hisense service center people has to borne by your customers. It's was barely 5 days that the tv was installed and we had this incident. And several other small incidents post that.
I have also filed a complaint with Bluedart about their carelessness and Hisense about this faulty product.

This is certainly a defect and I would appreciate a replacement of the same ASAP. I have received a run around and no resolution. It's not even been a month we purchased this tv and it's giving us problem. So kindly have the replacement given ASAP.