Croma Complaints & Reviews

Hi Team, My name is shiva bharti Mob- [protected]/[protected]. I had bought a Croma window AC 1.5Ton from Croma Store Faridabad Crown -A012 on[protected] Model Number CRLAWA0183T9402 Amount of Rs. 27999. it's so around 3 months old and has a warranty period of 1 yrs but now Air Conditioner had stopped working. On my first complain, Croma has not taken any action, so on the same day I raised another complain, after 1 day technician came for visit and he updated, , , , , , Gas Leaking issue hai sir, Itna Jaldi Gas Nahi niklta sir, product defect hai, , , I had used Godrej window 1.5ton AC for last 9yrs but I have not seen this kind of issue that, within 3 months AC got failure. As per my local electrician guys he said This is a Dummy one which I bought and Croma guys did a fraud with me. This is my very worst experience in croma, even I have bought so many things from Croma like Laptop, washing machine, 32'' LED TV, Philips Speaker but not faced any issue in these products. Kindly replace the Item on urgent basis. The Window AC has completed stopped working and I want a replacement on urgent base. Order no: SOA[protected]. Bill attached

My croma led tv back light porblem. i am submit to complaint on 20th aug 2022. but my problem not resloved til date. recently i call to your service center but no any solution .please reslove my solution .i will take action.

Thanks,

I purchase this washing machine from amazon on 27.04.22 and after sometime the spin drum of machine is create a lot of sound and switch off automatically for this i complaint to croma and they sent mechanic for repairing it and they told it happened due to disbalance and they provide me stand for balance and they fix it and machine not create sound but after 2 or 3 days it happened again and i complaint again engineer visit again and they suggest me that you have to adjust it between cloth washing because it happened and they try to make video that machine working properly so they sent it to company that there is no problem in machine but i refused to him that if you want to sent video then first sent those video which is capture when you visit and found machine is not working properly and on contacting costumer care they take my request for replacement vide request no. BAC210822FS02287 on 21.08.22 and today it cancelled automatically and on contacting customer care they just transfered call to local service center and they told we got video that machine is working properly and when i told them to ask the technician who visit and technician told i threat him and not coprate to repair machine he completely lie because the machine is new and after 6 visit of mechanic the machine is not working properly so i request them to replace it but they told it not possible and we will send technician to repair machine so i request you to please take action and resolve my issue as soon as possible

I am a customer of Croma, we recently purchased a Croma 65" television and a 400W soundbar at your Phoenix Mall outlet in Chennai, on 14 August 2022. Order No. SOA[protected].
The TV was delivered three days later and a technician came to fix it a day later.
The soundbar has not been delivered until now. We tried calling the salesperson (Mr. D. Prabhakaran) who assisted us when we bought it and he kept saying it will be delivered. It has been ten days and Mr. Prabhakaran does not even take our calls now.
Please look into this matter as soon as possible.

I purchased Home theatre of rs 17890 Rs
I have purchased Extended warranty of Rs 1280

Total Bill was 17990 + 1280 = 19270

I have applied vouchers of rs 14500

I have paid 4770 rs from my card

My issue is they have billed me for the product is 19270
They have given me bill of Rs 16235

I need the complete Invoice of 17990 + 1280 that is 19270

I have purchased Croma neck band from flipkart on 13 may 2022 and now it is not working . I called flipkart customer care department they gave me Croma’s customer care no. When i called to croma customer care a madam received the call from repair department but didn’t responded well and disconnected the call two times. Very bad service. Please replace my neck band as the product have 1 year warranty.

Dear Team,

I am Very much disappointed by the hopeless service on the part of such a reputed company like hitachi.
I bought an Hitachi air conditioner from croma. after installation i observed noise at outdoor unit. complaint raised to check the issue two times. both the times complaint closed after a week without giving any resolution. very worst in service, they did't responds !!!

Please help me out and replace this defective Air Conditioner and improve your after sales service
Waiting for Company's action

I have purchased philips trimmer from Croma dehradun. However after using it for first i did not find the product comfortable and went store for exchange.

They not only refused to exchange the product but also behaved unprofessionally and disrespectfully.
Store manager Vishal Singh was attending us and giving us lame reason for not exchanging the trimmer.

My name is Shailesh Shrigod. I have purchased Whirlpool Stainwash Ultra 7.5 kg 5 Star Fully Automatic Top Load Washing Machine by 14th august 2022 with bajaj finance services.

The Croma staff registered this machine with a different mobile number which is not mine.
So I requested a lot from the store manager, Mr. Navin but he rejected my request and told me the number would not change at any cost. So I wasn't able to get any update about my purchase and the delivery address was also wrongly inserted due to Mr. Brignesh Shah the bajaj finance executive.

On 18th Sept. I got delivery of my product but the installation engineer came on the 21st Sept due to the bajaj finance officer Mr. Brignesh Shah. He didn't update my new delivery address in the Croma portal.

The installation engineer came and he found that the product was defective and damaged. So he raised a replacement query on the Croma portal on 21st Sept.

I am constantly following up with Mr. Brignesh Shah and Mr. Navin(Store Manager) since 21 Sept. Still, they didn't update my new address therefore I am unable to get a replacement for my purchase.

The service of the store is very poor and needs to improve a lot. The manager Mr. Navin is very rude to the customer. He is just passing the work and ignoring being involved in any matter like this.

I am exhausted with all this so I have decided to quit. I don't want any products from Croma.

I requested you to please help me out of this situation and cancel my product with my money back.

I have paid rs. 8000/- as a down payment at the store with extended product service. I want my money back and I don't want this product now.

Kind request you to please do the needful and help me to cancel my purchase.

If you have any queries regarding this issue you can contact me on [protected].

Respected Sir,
This is to inform you that I had ordered an 3 product from Croma Store online with successful payment. Later due to late delivery i had cancelled the product on last month 22 July 2022. After that I had called to customer care & also mailed to Croma for refund but till now no response.
I had not received refund of my cancelled order.(my order I'd is Order I'd 1.[protected],
2.[protected],
3.[protected].)

So, I request you to please take necessary action for this type of misbehave with customers.

Thanks & Regards,
Dayanand Mandal
[protected]

I have received croma gift cards but I am not able to redeem them.

Kindly check and help on priority basis.
Also tried reaching the customer care for the same but received no response.

Card no's are the following-

[protected](amt-15k)
[protected](amt-20k)
[protected](amt-20k)
[protected](amt-15k)

For all the mentioned card no's above, pin is different for each one of them..The service for croma has been highly disappointing..need resolution by today EOD

I have Purchase Television From Croma store on 03/10/2021. Hindustan naka Kandivali West and i use my Bajaj Card for EMI Facilities. Croma store person give me Offer for INR2000 gift Voucher and INR1000 cashback. but still i am waiting for Gift Voucher and Cashback. last time i Visit croma store on 14 June 2022. and i met Mr. Mayank ( Mob-[protected]) had Promised me amount will be credited July Month on your account. but his promise was fake. i called him many times. i written Emails to [protected]@croma.com on 21 July 2022. but he still not reverted. i have Cleared my all emi. below are loan details.

Loan Number - 4050CDHK095574
Name - Nilesh Patne

Request You to please look on this matter. Attaching Emails and Whats Up Massage

Laptop is heating severely just after 2 minutes of starting, purchased on 23/08/2022, please return it as the keypad is also heating severely not able to work on this laptop for even 15 minutes. Purchased from Saket Store Croma. They have totally pathetic customer service.

I have order a Washing Machine from croma on 14-August-2022 as Samsung 9KG Washing Machine along with extended 2 years of Warranty.

Washing Machine was delivered on 16-August-2022 and representative for Installation comes on 18-August-2022. We open the Box in front of representative and we came to know that there is a damaged product was delivered with dent on back side. So, We place a replacement for the product. The Representative from Croma Said it'll took 15 days to fullfill our requirement. We said Okay. After a week we called for status update from representative from croma and they said that Now product is not available in India. That's why we again went to showroom and manager arranged same product for us. The Product was delivered on 23-August-2022 and again product was damaged from back side with dent. That's why we cancelled the Order and ask for refund. Yes. They are processing now.

Now considering the SALE till August month till 15th or 16th. Croma has sold the product in discount . But, that product was up to the mark or damaged product. Now, customer went to showroom and asked for replacement of product. But, there is no any discount available after discount period. So, customer has to raise his/her budget to purchase the product. Such strategy has been carried out by Croma?

Showroom Address: Ground & 1st The Emporio Visat, Sarkhej - Gandhinagar Highway, Opp 4, D Square, Motera, Ahmedabad, Gujarat 380005

Customer Name: Jay Vaidya
Mobile Number: +91-[protected]

I am calling to customer care last 3 days to call technician as recently i purchased washing machine and which is getting error while using...no body came to reslove this...why this poor service?????
order no[protected]-1181164
order date-20.06.22

I have raised a complaint for my croma 50 inch fire TV(under warranty) and its almost 15 days service guy came and changed mother board but still problem is same and I am calling area service manager(Srinivas-[protected]) from last 5 days he is not even picking the call and customer care people are picking and they're telli g wothin 1 hour I will get a call but no one called me
Worst ever service provider I have seen I will not at all refer any of my contacts /friends to buy croma products

MY order is out from Delivery from 15 August, its around 1 week order not getting delivered, not response from croma customer support team, they are just saying please wait your order is out for delivery, i concern that it will got damage, worst customer service, also order is coming from Delhi or drop location is Noida which is very near but still it taking time,

Name : Devraj
Order ID :[protected]

Hi I have Bought Voucher on[protected] for Rupee 10, 000/= I have partially utilized for Rs. 6, 000= Balance expired on[protected] of Rs. 4, 000/= Iwant to revalidate the same.

I had purchased a washing machine from Croma online site but machine was defected and then I returned the machine. They did not process the refund till now.

I have purchased Vivo Y21 G Smart Phone from Kharghar Croma Store, Hiranandani - in the month of July 2022 after To week o[censored]sage its Finger sensor has stop working, i went to the store about this issue to be resolved, they simply said that nothing can be done we cannot do anything.
i told them to replace it they said no Products once sold will not be taken back and repair.

this is what they are selling, they are selling Garbage and charging high Amount