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Croma Complaints & Reviews

3.8
Updated: Jul 26, 2026
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A
AnanditaB
from Thane, Maharashtra
Oct 13, 2022
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Registered Mobile Number - [protected]
Date of Purchase - 08.10.2022
Invoice Number-SLA[protected]

This is to bring to your notice that we purchased a TV of Croma Brand from Bhubaneswar retail store. We have been continuously calling the the Customer care to send an executive to install the TV yet the customer care person just rubs it off by telling that they will send the executive by 12 noon . Till date there is no response from the any Executive. We have called more than 10 times for Installation process but no response.

Kindly look into the issue
Nov 18, 2022
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2022
Croma Customer Care's response
Hello Anandita, we regret the delay in installing your TV. Please be assured that we have made a note of your concern and order details. We will get back to you with an update shortly.
Verified Support
Oct 17, 2022
Croma Customer Care's response
Hello Anandita, as per the internal update we believe that your product has been installed on 14th September 2022 and your issue has been resolved.
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    SUJITH KUMAR C R
    Oct 13, 2022
    Resolved
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    I had purchased a Croma W/M semi 6.5 KG CRLW065SMF202351 on 13-Sept-2022. The dryer stopped working on 30th September 2022. I raised a complaint on 1st Oct 2022.
    After 3 days a technician visited and told me that a senior person would come to check the machine. The next day the complaint was cancelled by croma.
    On 10th Oct 2022, I again raised a complaint and on 12th October a technician visited and told me that the Dryer motor is not working and since the product is new they would replace the product in a couple of days.
    On 12th October night I received a message saying the complaint has been cancelled without any reason.This is the second time that the complaint has been cancelled without resolution of the issue and no reason was given for the cancellation.
    This is a new product and I have used it less than 2 weeks. It's been 2 weeks since the first complaint was raised and no resolution has happened.

    The product is in warranty and it should be replaced.
    I have all the records of the complaints raised and the cancellation done by croma without any reason with me.
    I have raised a complaint again today (13th October ) and am waiting for a quick resolution of the issue. Also the technician ( Mr Sellapandian) specifically told me that the replacement would be taken care of my croma and I need not initiate anything further for the replacement.But when i talked to the customer care today, they said no replacement has been initiated or no comments was entered by the technician into the system
    Please look into this and do the needful.

    Thanks and Regards
    Sujith Kumar.C.R

    Email : sujith.kumar.c.[protected]@gmail.com
    Invoice No: SLA391RS8346479
    Order Id: SOA[protected]
    Service Request : C[protected] / CHN081022FS00107 / CHN011022FS01494
    Oct 19, 2022
    Complaint marked as Resolved 
    Faulty W/M replaced
    Croma customer support has been notified about the posted complaint.
    Verified Support
    Oct 14, 2022
    Croma Customer Care's response
    Hello Sujith, we apologize for the delay in getting the product repaired. Your issue and the details of your order have been noted. We will share this with the appropriate team and update you shortly.
    Verified Support
    Oct 20, 2022
    Croma Customer Care's response
    Hi Sujith, as per the update from our team we believe the new product has been delivered to you and your issue is resolved.
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      Kinjal ajmera
      Oct 12, 2022
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      Address: A/2404,Rosa tower,Sheth Montana,Mulund west.Mumbai(400080).

      This is regarding my Bajaj water heater(under warranty).It has been more than 3 days since a complaint has been raised with Bajaj electricals and Croma(raised today, additionally) and yet it is unfortunate that no single response has been received.
      There is a lot of leakage from the water heater and it can cause into any accident.Also due to excessive leakage tha bathroom is blocked and can't be used.
      Croma customer support has been notified about the posted complaint.
      Hello, this is not the experience we would want you to have. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
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        K Amith Kumar Gupta
        from Hyderabad, Andhra Pradesh
        Oct 12, 2022
        Resolved
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        Address: Plot no 48, Sri sai Enclave old bowenpally Secunderabad 500011

        My Registered Mobile No [protected] / [protected]
        by Name Aicon Enterprises (Hyderabad)

        i was given a request for my washing machine spin motar is not working on 02.10.2022 and request number for Croma WM SemiAuto is[protected]., same technician called after 48 hrs and confirmed what is issue i explained that from spin moter some sound is coming and is not spining, so he said the moter is dead need new moter and he told i will tell in company to bring a new moter it will be taken 24 to 48 Hrs, after that i received a call from Technician team manager on 06.10.2022 at 7:04 PM (Sadhi - [protected]) She told i that by tomorrow evening your W/M machine will be done completely and i want to close a complaint request by today at your permission., i told sorry madam first kindly do my problem solve and then you can close my request, she told ok then after 30 min i have received a messaged that the repair request for your product is cancelled.(Hi, the Repair Request HYD021022EW00027 for your product has been cancelled. Rgds, Team Croma.) (with out any intimation they cancelled my repair request) same thing next day i raised a complaint on 07.10.22 (Your service request number for Croma WM SemiAuto is[protected]. An Onsitego engineer will visit your location within 24 to 48 working hours. ) Techinican came this time after 48 hrs check the proplem even he said required Spin Moter and gear box for machine is not availabe at local store it will come from company tahe 24 to 48 hrs again, ok done but same thing on 11.10.2022 i have received message (Hi, the Repair Request HYD071022EW00067 for your product has been cancelled. Rgds, Team Croma. ) this is the second time for same thing not taking seriously action, we are suffering from this.. i want to exclate this issue to higher authority... please help us further action
        Nov 13, 2022
        Complaint marked as Resolved 
        Croma customer support has been notified about the posted complaint.
        Verified Support
        Oct 13, 2022
        Croma Customer Care's response
        Hello Amith, we apologize for the delay in getting the product repaired. Your issue and the details of your order have been noted. We will share this with the appropriate team and update you shortly.
        Verified Support
        Oct 13, 2022
        Croma Customer Care's response
        Hello, as per the update from our team we understand that your washing machine is repaired and now working fine. Please feel free to reach out to us for any further help.
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          jmcpl396
          from Yarada, Andhra Pradesh
          Oct 12, 2022
          Resolved
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          Invoice No SLE003EC8649319 dt 28.09.22
          The product delivered on 30 . 09.22 and installation started on 01.10.22 after installation they found that gas filling Nozzle was not able to open by your service people and they left as it is after that for past one week I have given reminders to both service center and customer care nothing happened for past one week
          I am ashamed to buy these type of products from Tata
          I have given mails to nodal officer also
          Till the problem not solved
          Whenever I given complain they give service no and couple of hours I received it is resilved but they didn't mention the action taken
          Oct 15, 2022
          Complaint marked as Resolved 
          They have taken back and refunded
          Croma customer support has been notified about the posted complaint.
          Verified Support
          Oct 13, 2022
          Croma Customer Care's response
          Hey, this is not the service experience we would want you to have. Kindly allow us some time to get this checked internally and we will update you shortly.
          Oct 13, 2022
          Updated by jmcpl396
          Defective ac not yet picked up even after 12 days
          Verified Support
          Oct 15, 2022
          Croma Customer Care's response
          Hey! We are sorry for the experience you have had with us. We would like to inform you that as per the update from our team we understand that the refund has been done from our end and it will reflect in your source account within 5 to 7 working days.
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            Onkar Pradhan
            Oct 12, 2022
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            Lenovo has approved replacement of a defective monitor but has requested for invoice with product serial number.
            I am following up on this issue for past 3, 4 days but there is no response.
            Croma customer support has been notified about the posted complaint.
            Hello, we are sorry to hear about your concern. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
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              D
              Deswalkumar
              from Bahadurgarh, Haryana
              Oct 12, 2022
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              Website: Croma

              I had ordered a "Kent Instant 7 Eggs Electric Egg Boiler" on 12th September with Order ID:[protected] . For payment I had used a Rs 1000 Chroma Gift Card (Card Number : [protected])and Rs 199 was paid using netbanking. Order was not processed and refund was initiated by chroma. I had received the refund of Rs 199 in my HDFC account but the Rs 1000 Chroma gift card was not refunded back.

              For the refund of Chroma gift card ( value Rs 1000), I was chasing chroma customer care (On[protected] from the last 25 days but inspite of repeated assurances from the chroma executives nothing is happening. Two Service requests were opened during these days ( SR[protected] & SR[protected]). On asking the chroma customer care executive to patch me with senior guys, they kept me on hold for around 30 minutes and then disconnected the call saying they are not getting my voice. As per them none of the senior guys were available in the office during that time.

              Please do the needful and refund my gift card amount ASAP. My details are

              Registered Mobile No : [protected]

              I had mailed my concern to the croma customer care id aswell but not getting any response from them aswell.

              Sandeep
              [protected]
              Croma customer support has been notified about the posted complaint.
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                R
                Ritzsam
                from Mumbai, Maharashtra
                Oct 9, 2022
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                Address: 504 Adarsh Janseva Chs, Vastu Enclave Pump House Andheri East

                As per subjects line TC[protected] purchased iphone12 128gb purple on 22/10/22 on terms of no cost EMI Conversion for 3 months but was not executed from your end. Already confirmed with bank it is pending from your end.
                From day one of purchased I m connecting with tata neu for the same to do conversion execution but till date no response and action from your end.
                This wil be my final mail if it's non response will put this issue to greviances department and definitely to nodal officer.
                So take this matter seriously and take an action on imidiately basis.
                Myself from HR department so will definitely put this matter ahead.
                Reply and give me in writing if non execute.
                Thanks
                Rita Panchal
                [protected]
                Croma customer support has been notified about the posted complaint.
                Hello Rita, we are sorry to hear about your concern. We have made a note of it and we will get this checked internally. Please allow us some time and we will get back to you shortly.
                Hello, the purchase was paid in full with a credit card, so the transaction is not eligible for EMI conversion from our end.
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                  Suraj Hukkeri
                  Oct 9, 2022
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                  Resolved

                  Since 3rd October I am calling Croma on daily basis for support. No action other than a dumb sorry word. Pls help
                  Nov 10, 2022
                  Complaint marked as Resolved 
                  Croma customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 10, 2022
                  Croma Customer Care's response
                  Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                    P
                    prn06
                    from Kolkata, West Bengal
                    Oct 8, 2022
                    Resolved
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                    I have bought a croma tv from Amazon, order ID[protected]. It is delivered on 22.09.2022. but till now no engineer came to install it
                    Nov 11, 2022
                    Complaint marked as Resolved 
                    Croma customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 10, 2022
                    Croma Customer Care's response
                    Hi, we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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                      K
                      keshav ranganath
                      Oct 7, 2022
                      Resolved
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                      Address: bangalore
                      Website: croma.com and their service number 1 860 266 27662

                      I ordered a 564 liter hisense fridge on 30 sep 2022. it did arrive on time on 1st oct 2022. it was promised that the demo and installation will happen within 48 hours. i have been following up since and till date, no one has contacted me or arrived for installation. so the fridge is sitting idle unused. each time i call croma customer service, they say it will be done in one or two days and they close the ticket. i cannot wait indefinitely for the installation and therefore i requested the return of the fridge and refund. they register the complaint but close it without resolving it. then i call them again an the same uneventful cycle repeats. kindly help with the return and refund. i travel a lot and cannot wait around forever for the installation.
                      Nov 22, 2022
                      Complaint marked as Resolved 
                      Croma customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 10, 2022
                      Croma Customer Care's response
                      Hi Keshav, this is not the experience we would want you to have. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
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                        Guptaji2021
                        Oct 6, 2022
                        Resolved
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                        Address: Infiniti Retail Limited, Unit No. 701, 702 7th Floor, Kaledonia, Sahar Road, Andheri East Mumbai- 400 069

                        I I have ordered to unit of PTR and tws in which one unit was defective and I applied for replacement next morning the pickup was done but after one week also the replacement product is not delivered

                        This was my first experience to shop with Croma and it was worse

                        Their customer care executive also only registered the complaint and there is no follow up on those complaints
                        Oct 10, 2022
                        Complaint marked as Resolved 
                        I got the product
                        Croma customer support has been notified about the posted complaint.
                        Oct 06, 2022
                        Updated by Guptaji2021
                        Ptron tws
                        Link of product - https://www.croma.com/ptron-bassbuds-duo[protected]tws-earbuds-with-passive-noise-cancellation-ipx4-water-resistant-32-hours-playtime-black-/p/246632
                        Oct 08, 2022
                        Updated by Guptaji2021
                        Now they are saying that the expected delivery date will be delayed
                        Verified Support
                        Oct 10, 2022
                        Croma Customer Care's response
                        Hello, we are sorry to hear about your concern. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
                        Now they are saying that the expected delivery date can be delayed
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                          rajneesh madhok
                          from Ludhiana, Punjab
                          Oct 5, 2022
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                          Address: Infiniti Retail Limited, Unit No. 701, 702 7th Floor, Kaledonia, Sahar Road, Andheri East Mumbai- 400 069.

                          Croma a Fraud company-----A company of Sir Ratan Tata.
                          I had booked a Refrigerator from Croma with making payment in full through Prepaid payment system, at the time of booking it was told that the product is available at Croma Store of Jalandhar, so I booked the product and on 03rd October 2022, I visited Croma Store of Jalandhar but the said product was not available in their store. On enqiry there was no one to attend the customer. One of the attendant said that wait in the lounge because the attendant Miss Neha has been taking lunch. After the wait of about half an hour, the said attendant came to me and introduced me to Neha and the concerned official of Croma i.e. Miss Neha told me that the said product is not available at our store so that will be booked online, for which I had already made entry online regarding booking of the product. I told her get the payment in cash from me and provide me receipt of payment. She told that the said product is available in Ahmedabad Store so it will be delivered by that Store at your home. She refused to take payment in cash. As she had not been receiving the payment and not providing cash receipt, I deposited the amount in my Saving bank account and made payment amounting to Rs 12, 240/- through my debit card on 3rd October 2022 vide transaction number 282564 at 15:43:43 and at 15:45 I received a message from from croma that Your Order[protected] of the Samsung 192 Litres 2 Star… has been successfully registered.
                          Nowthe drama of reputed company, a subsidiary of TATA started and received the message “Dear Customer your product E-SAMSUNG DS 192L RR19A241BGS with order no.[protected] has been confirmed and will be delivered on[protected] Regards, Team Croma. At 15: 45 P.M. it was intimated that item will be delivered. DELIVERY DATE: 9TH OCT.
                          Yesterday, on 04.10.2022 got message from at 15:24 Hi, You[protected] is zooming across to you. For real time updates, you can track it here https://www.croma.com/my-account/orders.
                          Yesterday On 04.10.2022 message received from Blue Dart/ DHL : Delivery –Arriving Soon, Croma delivery date : 11th Oct---Track Order. ---Actual drama starts from this point. ---On tracking information got: Waybill No. [protected] Status in Transit Delivery information : Pickup date 04 Oct 2022 From Gandhinagar To Phagwara Status: In transit await delivery information. Expected date of delivery: 11 Oct 2022 Reference No.SLE004EC8792940_1.
                          The great drama starts on the tracking record of Blue Dart: From Gandhinagar 04 Oct 2022 Time 00:11to 05 Oct 2022 Time 03:28 the product has not moved even an inch 68 hours because Gandhinagar on 04 Oct 2022 and Aslali Warehouse on 05 Oct 2022 at 03:28 and since then no further movement. The movement shown online by Blue Dart is a fake entry because Gandhi Nagar is situated at Ahmedabad and from 68 hours there is no movement of the product because the company has not delivered the product to Blue Dart because it has not having in stock but fake transactions are being conducted without movement of product. What game these E-commerce companies play is that they don’t have products in their stock and make false promises and Croma that declare regarding shipping of the product through Blue dart has not delivered the product to Blue dart and so the expected date of delivery keep on changing and the fake entries regarding tracking is being depicted online. The Shipper’s instructions and movement of product is all false. Whenever you raise the concern with Croma it has stale reply that it is Blue dart who has to deliver the product and when it will be delivered depends upon luck because the product is not in the stock of the company and that has not been delivered to Blue dart that is why there is no movement of the product. The distance covered in delivery in 68 hours is 30 Kms. What a great idea to loot public. The question is that if the product had been delivered to Blue dart then the expected date of delivery would have not been changed and in 68 hours period the product would have not moved in papers only and remain in Ahmedabad. These E-commerce companies are making fool to people. At least Amazon is a better company with whom I have good experience and whatsoever Amazon promise the said company fulfill its promise and never extend the date of delivery. Croma the subsidiary of Tata has a very bad reputation . I suggest the friends don’t ever trust on Croma. Croma Care is highly unprofessional. They don’t have regard of customer. Friends don’t shop on Croma even if you get good discount. It is better to do shopping on Amazon or Flipkart. Because Crona will snatch your peace of mind.
                          Rajneesh Madhok, Advocate,
                          B-xxx/63, Nehru Nagar, St. No. 2, Railway Road, Phagwara-144401 (Pb) Ph;[protected],[protected], E-mail: [protected]@yahoo.com
                          Croma customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 07, 2022
                          Croma Customer Care's response
                          Hello Rajneesh, we regret to inform you that due to technical difficulties there would be a delay in delivering your order. We really appreciate your patience in the meantime.
                          Oct 09, 2022
                          Updated by rajneesh madhok
                          Today [protected]@croma.com 1 message No attachment 5:27 pm Re: Delivery Status // C[protected] // Tracking ID Sir, Sorry to inform you that no delivery of the product made as per reply mentioned by yourgoodself. The lackadaisical attitude adopted by the company is really awful. The customer repeatedly approach Customer Vate executives, except false promises no action and information has been provided by croma. A very bad experience to deal with Croma has been noted down, no official of croma is sincere in discharging his duties and the call made is to close the complaint without providing solution to the problem. Call made to higher official of customer care and it was promised that the product will be delivered today. Really very bad experience with Croma. Regards Rajneesh Madhok, Advocate[protected],[protected], Email: [protected]@yahoo.com Phagwara, October 9, 2022 Yesterday [protected]@croma.com 1 message Message has attachments 8 Oct Re: Delivery Status // C[protected] // Tracking ID Sir, The latest status shows regarding this Waybill [protected] Status: Contact Customer Service. Regards Rajneesh Madhok, Advocate Phagwara, 08.10.2022 On Friday, 7 October, 2022 at 05:22:41 pm IST, <[protected]@croma.com> wrote: Dear Customer, Greetings from Croma! (Delivery Status) With reference to your complaint " C[protected]" As discussed with you on call your product would be delivered to you as per your Expected date which is[protected] You can track you order on "Blue Dart" with AWB : [protected] Hence, we are closing your complaint "C[protected]'. Should you need any additional support in the interim, do feel free to call us at[protected] and we will be happy to help. Thanks & Regards, Harish | Logistics Infiniti Retail Limited | A Tata Enterprise Help Line:[protected] The Electronics Megastore Large range of brands and products |Great Prices |Exchange offers | Excellent sales staff | Superior after sales service Last week [protected]@Croma.com 1 message No attachment 6 Oct Croma a Fraud company-----A company of Sir Ratan Tata. Croma a Fraud company-----A company of Sir Ratan Tata. I had booked a Refrigerator from Croma with making payment in full through Prepaid payment system, at the time of booking it was told that the product is available at Croma Store of Jalandhar, so I booked the product and on 03rd October 2022, I visited Croma Store of Jalandhar but the said product was not available in their store. On enqiry there was no one to attend the customer. One of the attendant said that wait in the lounge because the attendant Miss Neha has been taking lunch. After the wait of about half an hour, the said attendant came to me and introduced me to Neha and the concerned official of Croma i.e. Miss Neha told me that the said product is not available at our store so that will be booked online, for which I had already made entry online regarding booking of the product. I told her get the payment in cash from me and provide me receipt of payment. She told that the said product is available in Ahmedabad Store so it will be delivered by that Store at your home. She refused to take payment in cash. As she had not been receiving the payment and not providing cash receipt, I deposited the amount in my Saving bank account and made payment amounting to Rs 12, 240/- through my debit card on 3rd October 2022 vide transaction number 282564 at 15:43:43 and at 15:45 I received a message from from croma that Your Order[protected] of the Samsung 192 Litres 2 Star… has been successfully registered. Nowthe drama of reputed company, a subsidiary of TATA started and received the message “Dear Customer your product E-SAMSUNG DS 192L RR19A241BGS with order no.[protected] has been confirmed and will be delivered on[protected] Regards, Team Croma. At 15: 45 P.M. it was intimated that item will be delivered. DELIVERY DATE: 9TH OCT. Yesterday, on 04.10.2022 got message from at 15:24 Hi, You[protected] is zooming across to you. For real time updates, you can track it here https://www.croma.com/my-account/ord SBI Life Insurance Ad Ad feedback Lowest premiums with SBI Life - eWealth Insurance Get Life insurance cover along with wealth creation. Choose funds of your choice with SBI life - eWealth Insurance. Premiums starting @ Rs. 2500/month Learn More Croma care 1 message No attachment 6 Oct Re: Order Confirmation[protected] Croma a Fraud company-----A company of Sir Ratan Tata. I had booked a Refrigerator from Croma with making payment in full through Prepaid payment system, at the time of booking it was told that the product is available at Croma Store of Jalandhar, so I booked the product and on 03rd October 2022, I visited Croma Store of Jalandhar but the said product was not available in their store. On enqiry there was no one to attend the customer. One of the attendant said that wait in the lounge because the attendant Miss Neha has been taking lunch. After the wait of about half an hour, the said attendant came to me and introduced me to Neha and the concerned official of Croma i.e. Miss Neha told me that the said product is not available at our store so that will be booked online, for which I had already made entry online regarding booking of the product. I told her get the payment in cash from me and provide me receipt of payment. She told that the said product is available in Ahmedabad Store so it will be delivered by that Store at your home. She refused to take payment in cash. As she had not been receiving the payment and not providing cash receipt, I deposited the amount in my Saving bank account and made payment amounting to Rs 12, 240/- through my debit card on 3rd October 2022 vide transaction number 282564 at 15:43:43 and at 15:45 I received a message from from croma that Your Order[protected] of the Samsung 192 Litres 2 Star… has been successfully registered. Nowthe drama of reputed company, a subsidiary of TATA started and received the message “Dear Customer your product E-SAMSUNG DS 192L RR19A241BGS with order no.[protected] has been confirmed and will be delivered on[protected] Regards, Team Croma. At 15: 45 P.M. it was intimated that item will be delivered. DELIVERY DATE: 9TH OCT. Yesterday, on 04.10.2022 got message from at 15:24 Hi, You[protected] is zooming across to you. For real time updates, you can track it here https://www.croma.com/my-account/ord September verma.[protected]@yahoo.com 1 message Message has attachments 26 Sept Hitesh Verma's Complaint Hitesh Verma's complaint rajneesh madhok 1 message Message has attachments 6 Sept Rishi rajneesh madhok 1 message Message has attachments 4 Sept Pavitar Kaura August Rajeev Sachdeva 1 message Message has attachments 23 Aug Shree Ram Filling Station Rajeev Sachdeva 1 message Message has attachments 23 Aug Electric Audit matter rajneesh madhok 1 message No attachment 16 Aug harvinder 1. No property has been inherited from fore father or is ancestral property. 2. Partition and separate possession in industries, share in properties described as industries 3. Properties described at items Nos _____are self-acquired properties and after the death of Sh. Harvinder Singh the present wife will be entitled to ___Share and further that the property described as item No. *** of Schedule *** is exclusively occupied by Satnam Singh the said property will be applied before the Revenue authorities for transfer of that property in favour of Harvinder Singh. 4. That the amount secretly utilized by Satnam Singh from the Savings account will be returned to Party No. 2, Harvinder Singh 5. That the agriculture land which is being cultivated by both Satnam Singh and Harvinder Singh jointly, after the death of Harvinder Singh the wife of Harvinder Singh will be entitled to take possession of the share of the property. 6. That Party No. 1 will be bound to pay maintenance expenditures amounting to Rs 75, 000/- till the life time of Party no. 2 being the relations between father-son, the said amount is not being paid like Permanent alimony but as a token of responsibility of son towards his father 7. Item No. ____of Schedule A, property that is the acquisition of Harvinder Singh himself and that upon his death it would be inherited in equal shares by his heirs being both children from first wife and second wife Mrs_____ and all children from second wife. 8. We all the parties are fully convinced and have agreed upon the family settlement being executed in the presence of _____. July [protected]@gmail.com 1 message No attachment 30 Jul Hi Hi Checking [protected]@gmail.com 1 message Message has attachments 30 Jul Passport requirements [protected]@yahoo.com 1 message Message has attachments 23 Jul Hari Om Gupta matter Berry, Tikku .. Rajeev 1 message No attachment 5 Jul Re: Submission of Original Documents for the Reconstitution Applicaton 1204P0215162R3 of RO/LOI SHREE RAM FILLING CENTRE[protected]th Reminder: Prayer to approve our application and intimate the shortcoming/ mistake at one stroke so that the matter can be resolved at the earliest. After two months the Erroneous application is being detected by the IOCL due to the mistaken notions. The assumptions and ideas are not being treated. Sir, the applicant is worthy person, sober in reality the detecting erroneous attitude of the department kindly be checked hence forth. Sir, 1. We had submitted the file on 16.02.2022 the said file got submitted Online. Submission of Original Documents for the Reconstitution Application 1204P0215162R3 of RO/LOI SHREE RAM FILLING CENTRE(330018). The objections whatsoever raised by you have been removed in a day and submitted the file but the objections got removed but no action on the matter had been initiated so far regarding Reconstitution application in the last five months. 2. We have submitted the documents seven times, and at every time while submitting the documents the said applicant requested to the concerned officials of the IOCL. After expiry of two months of submission of file the shortcomings are being intimated. We again request you to kindly get the matter resolved at the earliest, we are ready to pay the application fee if any. Kindly provide the list of required documents to be submitted for getting the Reconstitution application approved. The modus operendi being operated by the IOCL to raise objections after every two months of submission of application not once with new objections on every go. 3. We are submitting the file again and again because we have not been intimated the mistakes on the first run. When we remove the said mistakes and submit the file the department extract more and more mistakes/shortcomings. The law says that we have a right to know what is in our file and that if it’s inaccurate, we have an opportunity to correct the mistakes. It is irksome because the process is so slow, and we cannot read what the department has written w Rajeev Sachdeva 1 message No attachment 5 Jul Prayer to approve application 11th Reminder: Prayer to approve our application and intimate the shortcoming/ mistake at one stroke so that the matter can be resolved at the earliest. After two months the Erroneous application is being detected by the IOCL due to the mistaken notions. The assumptions and ideas are not being treated. Sir, the applicant is worthy person, sober in reality the detecting erroneous attitude of the department kindly be checked hence forth. 1. We had submitted the file on 16.02.2022 the said file got submitted Online. Submission of Original Documents for the Reconstitution Application 1204P0215162R3 of RO/LOI SHREE RAM FILLING CENTRE(330018). The objections whatsoever raised by you have been removed in a day and submitted the file but the objections got removed but no action on the matter had been initiated so far regarding Reconstitution application in the last five months. 2. We have submitted the documents seven times, and at every time while submitting the documents the said applicant requested to the concerned officials of the IOCL. After expiry of two months of submission of file the shortcomings are being intimated. We again request you to kindly get the matter resolved at the earliest, we are ready to pay the application fee if any. Kindly provide the list of required documents to be submitted for getting the Reconstitution application approved. The modus operendi being operated by the IOCL to raise objections after every two months of submission of application not once with new objections on every go. 3. We are submitting the file again and again because we have not been intimated the mistakes on the first run. When we remove the said mistakes and submit the file the department extract more and more mistakes/shortcomings. The law says that we have a right to know what is in our file and that if it’s inaccurate, we have an opportunity to correct the mistakes. It is irksome because the process is so slow, and we cannot read what the department has written whethe Re: Delivery Status // C[protected] // Tracking ID me To [protected]@croma.com 9 Oct at 5:27 pm Sir, Sorry to inform you that no delivery of the product made as per reply mentioned by yourgoodself. The lackadaisical attitude adopted by the company is really awful. The customer repeatedly approach Customer Vate executives, except false promises no action and information has been provided by croma. A very bad experience to deal with Croma has been noted down, no official of croma is sincere in discharging his duties and the call made is to close the complaint without providing solution to the problem. Call made to higher official of customer care and it was promised that the product will be delivered today. Really very bad experience with Croma. Regards Rajneesh Madhok, Advocate[protected],[protected], EmaiPhagwara,
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                            Savita Rai
                            Oct 4, 2022
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                            Hi...i have purchased a new dell laptop from croma ludhiana in july 2022 worth rs 72000. I take it home n used twice or trice only...in september month only..i found that the laptop bottom surface as well as key pads are very much heated and laptop.is charging at very low speed..and aftee chagring it drained quickly...Also the laptop bottom surface as well as key pads are very much heated . So even it is almost impossible to work. Then again I need to shutdown the laptop for some time...This way I am not able to work on laptop more than 30-40 mins.. .then i touched bottom surface of the laptop...it was felt like swollen in the middle...i was so worried ...coz the laptop cost was just way more than my one month salary...then very soon next day...i visited croma ludhiana store...they told me to contact CSD...customer service desk...when i went there...there was no one...one sales man came...n said...the CSD person is on leave...he opened my laptop and inspected said ...they will lodge a conplaint with dell and one executive will visit my home to inspect he laptop...and if the executive will sugeest for replacement they will do the same...he further told ...some issues in connectiom with CPU fans i identified preliminary...but the CSD person only will do the complete process...so i told him that i will visit again in the presence of that CSD person...then again i visited the store after two days...they informed that person is late...i waited for two hors...then he came...n asked me abut the issues...i explained...but he denied my issues without inspected my laptop properly and said...its normal...also he said...he cpuld not find any swollen surface in the bottom part...which anyone could easily feel by touching...i was totally disheartened...but when again told...its not normal...then he started lodging complaint anyhow...after waiting two hours ...i asked simply...how much time still it will take...he said rudely...he is doing my work only...otherwise customer only has to loadge the complaint by herself only...its not his duty...
                            Whats their duty then...only to sell defective products no...respomsibilies later on...

                            After watching such behaviour...i myself started contacted dell on given customer service no...then its time for dell to suck my all time and energy...he said me to do multiple troubleshooting testss...in all.tests...they only say...systems is working as per design...i requested multiple times...that...since there is no service centre in ludhiana...please send any service to inspect the exact issues...in hardware and software ...but they again say me before sending any engineer...we need to understand the real issue...After purchasing the laptop from BRAND like DELL and paying 72000 rs .. I can use the laptop only 1 hour. It is really hard to connect with DELL support and by any chance if you are lucky and got connected, DELL is saying it is as per design. Is DELL considers users to use laptop max one hour? Is this value for money product ?...If it is as per design, why it is not mentioned in laptop specifications. Why you tell after purchase

                            I keep on telling them abut thr issues...but they dint listen only...troubleshoot my laptop ...it took around week...i found no conclusuons...therr customer care persons are very rude...alwys unable to.provide me solution...then one day said they will send the engineer but i need to fill the some informations as per their performa...i submitted the same...then again they said...before sending the engineer ...they need to do some other troubleshooting tests...they send me msge once they they will troubleshoot beteen 12 to 2 o closk...i take my laptop in the office also...till mid night i have perfomed varuous tests...but again other day...they repeat same story of tests...
                            In this mean time...i have also lodged complaint with croma customer support for the bad service...they sent me an email quoting
                            .we have resolved your complaint...so they are closing the complaint...i was shocked to see that...still im doing troubleshooting tests...n they have closed thr complaint...i again contacted and informed...why croma has closed the complaint without asking me if my problm is resolved or not...they said ..they have contacted with dell...and dell has advised croma that...my laptop is working as per design...i jsut cant understand did they design their laptop battery to discharge quickly and drain within 30 mins...keyboard to burn and bottom surface to be swollen...

                            After all this...one day i got a call from dell...some custoemr care person said...they will attach a DU letter in email and they have approved for replacement of my dell laptop...i jsut to need to fill the same...and contact dealer for replacement...i thanked god finally i will get my problme solved...but i did not receive any email ..that day...when i enquired abut with dellcares on twitter they said i have to contact customer care no regading the same between workijg hours...so next day again i callled on cutomer care...the persom on..call said...they dont have any information regarding replacement of laptop...they simply denied...i told i have recordings om phone...but he denied and said ...i need to contact softeware department for troubleshoot...i was so frustrated...i told him how many times u will do troubleshoots test...n explained i already have contacted all the departments...but he just disconnected my call in between...i never felt this much..hopeless in my life...feeling cheated...no rights of consumer...
                            Croma customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 07, 2022
                            Croma Customer Care's response
                            Hello Savita, we are sad to hear this. Our customers are our top priority and this is not the experience we want you to have. We request you to share your invoice number or any other unique identifier such as the order number or the service reference number, so we will get this investigated and get back to you at the earliest.
                            Oct 09, 2022
                            Updated by Savita Rai
                            Requured details are as per picture attached

                            Oct 09, 2022
                            Updated by Savita Rai
                            I want to update that...after this much struggle...has recieved a call from dell quoting a they are sending an email. Attaching a DOA letter for replacememt of my faulty laptop..they have marked cc toh croma staff also...croma never informed me regarding this...they i talked to the staff over and again emailed them the DOA no...they denied for replacement saying DOA letter is containing wrong deatils or details of some other customers regading service tag and name...i told them to follow up with dell for the rectification...they are just convencing me that this is not my DOA no ...its of there other customer...and i m wondering ...why dell send this to me and called me...m i that free...
                            However i told them to follow up them rectificatioj and follow up of my case...and mark cc for me...since they send email them also...but till date i have receievd no email ...only i am sending emails to rectifiy the details to dell and marking cc to croma...no reply received...just a unprofessional behaviouer...
                            Picture having My order no and invoice no is enclosed for your ready reference
                            @Chroma : I wanted to buy a laptop from store but seems like there is no benefit of buying laptop from your store if you cannot help customers with genuine issues and provide better customer experience. Initially I was under impression that even though buying laptop from online platforms is much more cost effective and returns policy seems to be better but if we buy laptop from stores it will be better as stores will be more responsible and accountable. But seems like it is not the case.

                            Very disappointing..
                            OMG is this happening under such a big name "CROMA". I think some arrogant official of CROMA are taking it on their ego. If product is defective than why customer will suffer. In our Indian ideology "customer is always right" then why people are not doing justice.

                            I strongly recommend for the replacement of such faulty items placed in croma store.

                            After all customer had paid such a big amount. CROMA should respond it personally.

                            If no replacement is done in time then I suggest to lodge a file against the company in consumer court.
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                              Souravmm
                              from Raipur, Chhattisgarh
                              Oct 3, 2022
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                              Address: Raipur

                              Hello I visitied croma today which is located in currency tower there was a salesmen named aditya his behaviour was too rude with us I want you to take some strict action against him thanku
                              Croma customer support has been notified about the posted complaint.
                              Hello, we are sorry to hear about your concern. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
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                                Dpak555
                                from Bargarh, Odisha
                                Oct 2, 2022
                                Resolved
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                                Resolved

                                Hi,

                                I was ordering one refrigerator from Croma and it didn’t process, but my amount got debited. I used 3 E-Gift Vouchers of amount 25000, 500 and 500 and rest of the amount I was paying through credit card. I received the refund of my credit card but I haven’t received refund for my E-Gift Vouchers. It has been more than 15 days and I contacted customer care more than 10 times, but I didn’t get resolution. Please take action against them.
                                Order date: 16th Sept 2022
                                Order ID:[protected]
                                Service Requests: SR[protected], SR[protected]
                                Nov 11, 2022
                                Complaint marked as Resolved 
                                Croma customer support has been notified about the posted complaint.
                                Oct 03, 2022
                                Updated by Dpak555
                                Mobile: [protected]
                                Mail: [protected]@gmail.com
                                Verified Support
                                Oct 04, 2022
                                Croma Customer Care's response
                                Hello Deepak, we have made a note of your concern and contact details. Kindly allow us some time to get this checked and get back to you shortly.
                                Oct 04, 2022
                                Updated by Dpak555
                                It’s already been 18 days. On 16th Sept, refund was initiated. Till now I have not received. How much time I should wait?
                                Oct 07, 2022
                                Updated by Dpak555
                                How many more days?
                                Oct 09, 2022
                                Updated by Dpak555
                                I saw my SR has been closed without giving refund. SR: SR[protected]
                                Verified Support
                                Oct 10, 2022
                                Croma Customer Care's response
                                Hello, as per the update from our team we understand that the EGV has been sent to you via SMS/Email and we request you to also check the spam folder. Please feel free to reach out to us for any further assistance.
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                                  Cromaissue
                                  Oct 2, 2022
                                  Resolved
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                                  Resolved

                                  Hi,

                                  I have tried to order product on croma. The order got failed but the payment is deducted from my credit card as well as my gift card balance is redeemed. It’s been almost 2 weeks, Croma only
                                  Refunded the credit card amount but not the gift card redemption.

                                  Order ID: TC[protected]
                                  Regards,
                                  Nov 9, 2022
                                  Complaint marked as Resolved 
                                  Croma customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 04, 2022
                                  Croma Customer Care's response
                                  Hello, we are sorry to hear about your concern. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
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                                    moses04
                                    Oct 2, 2022
                                    Resolved
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                                    Resolved

                                    Address: Porovrim, Goa

                                    Order No: SOA[protected]

                                    I purchased new LED (Croma TV) on 24/09/2022 from Croma, Goa.
                                    While purchasing they promised us that technicians will arrive for installation within 3 days. But its been 8 days today still there is no any update or call back from croma. When called the sales person (Tanvi), she told us that technicians wont be able to come for the installation who didn't even have the courtesy of informing the customer. It was we who took the update from sales person.

                                    Is this the service i should hope from Croma?
                                    Very disappointing and pathetic service from Croma, Goa.
                                    Please take the action asap
                                    Nov 9, 2022
                                    Complaint marked as Resolved 
                                    Croma customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 04, 2022
                                    Croma Customer Care's response
                                    Hello, we are here to help you. We have made a note of your order details and we will sort this out for you.
                                    Verified Support
                                    Oct 04, 2022
                                    Croma Customer Care's response
                                    Hello Vaibhav, we believe the installation has been completed from our end and the problem has been fixed, according to the latest information from our team.
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                                      Sri laxmi narashima
                                      from Bengaluru, Karnataka
                                      Oct 2, 2022
                                      Resolved
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                                      Resolved

                                      Address: Sri laxmi narashima traders, chinanpalaya 5th main 5th cross ,Wilson garden, bangalore 560030

                                      I'm 5 month before purchaced croma tv led tv 31.500 rupees before 2 weeks I had a problem in tv I called service man from croma he checked and said the display has some problem he also mentioned there will be refund or replacement within 48 hours again after 44 hours we called back the service number and again they sent a service man before four days they said they have to change the panel and board still now there is no response. Plz make sure that service man does his job and we had had a very bad experience
                                      Nov 9, 2022
                                      Complaint marked as Resolved 
                                      Croma customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 04, 2022
                                      Croma Customer Care's response
                                      Hello, this is not the experience we would want you to have. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
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                                        gagan28
                                        Oct 1, 2022
                                        Resolved
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                                        Resolved

                                        I purchased Voltas AC 185V EAZQ from Croma on 28-Sep-22 @Rs.38499. After applying 500 croma offer on cart, croma coupon worth 500, my 1000 gift card and 3000 bank discount i got it for Rs33500.
                                        But i checked again on 1-Oct-2022 and the price is reduced to Rs.36990, after applying croma 500 coupon on cart, my 1000 gift card, 3000 bank offer now the value is Rs.32490. a difference of Rs.1000 within just 3 days.
                                        Price often fluctuates but just in 3 days, feels like fraud and cheating.
                                        Nov 9, 2022
                                        Complaint marked as Resolved 
                                        Croma customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 04, 2022
                                        Croma Customer Care's response
                                        Hello, we are sorry to hear about your concern. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
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