Croma Complaints & Reviews

Hi,
I bought a Samsung Galaxy book2pro 360, I7, 15 inch from Croma Rajouri Garden, Delhi. At the time of purchase, I was informed that Samsung Galaxy Buds pro will be made available to me at a discounted rate of 999 Rs. Due to promotional offers by Samsung and Croma, I purchased the said Laptop on 30 may 2022.

In-spite of repeated request made on phone calls and whatapp messages, to Mr Deepak Kumar and Pradeep Kumar of Croma, Rajouri Garden Delhi, the said sales persons have not provided the Samsung Galaxy Buds pro instead they are only giving excuses, like they have written a mail to Samsung, Samsung is not reverting etc etc ...

The discount price offered on Samsung Galaxy Buds pro is an incentive and promotional offer made by Samsung to make the overall deal lucrative. Not honouring the deal after purchase has been made, tantamount to cheating and harassment of the customer.

Kindly honour your deal by providing me with Samsung Galaxy Buds pro at discounted price as offered at the time of purchase.

Infiniti Retail Limited Trading as
CROMA
Tax Invoice
Del-Rajouri-A044
New Delhi-110027
Phone Number :[protected]
GST No: 07AACCV1726H1ZG
[protected][protected]
Till No:1005
Order Number: SOA[protected]
Created By: Deepak Kumar
Date & Time:30/05/2022 20:17
[protected][protected]
Bill to address:
Ms Tanya Mathur
B- 329 SARASWATI VIHAR
PITAMPURA
New Delhi
Delhi-07
110034
[protected]
Place of Supply: Delhi-07
[protected][protected]
Item Description
Item Code Tax Qty
Price Total Amt Del_Type
DemoY/N InstY/N Delivery Date
HSN CODE
SN/IMEI
[protected][protected]
[protected] SELF-PICKUP[protected]
Invoice No: SLA[protected]
ZPLU - Samsung15 B2P 360 12Gi7 16GBN 512
SD+OF G
250637 5B/6B 1
129990.00 116991.00 STOR
NA NA NA
HSN CODE: 84713090
5MBH9FET500030
Item Manual Discount: 10% OfINR -12999.0

ZPLU - HP Basic carrycase
169175 5B/6B 1
999.00 0.00 STOR
NA NA NA
HSN CODE: 42021220

[protected][protected]
TOTAL: INR 116991.00
[protected][protected]
Payment Details
Credit Note INR 10000.00
CN No: CN104400700126112282600010000007

HDFC Credit Card INR 100991.0
LastFourDigits: 8336
Txn RefId:[protected]

Plutus Factry Instant Cashba INR 5000.00
LastFourDigits: 8336
Txn RefId: 665761

Cash INR 1000.00
[protected][protected]
Tax Summary
Type Code Rate Total Amt Tax Amt
CGST 5B 9.[protected].00 8923.04
SGST 6B 9.[protected].00 8923.04
CGST 5B 9.0000 0.00 0.00
SGST 6B 9.0000 0.00 0.00
PRICES INCLUSIVE OF ALL TAXES
[protected][protected]
[protected][protected]
CIN : U31900MH2005PLC158120

Regd. Office - Unit No. 701 & 702,
7th Floor, Kaledonia, Sahar Road,
Andheri East, Mumbai 400069, India

Thank you for shopping with us.
Buy yourself an electronics life,
shop at www.croma.com

Email:[protected]@croma.com
[protected][protected]
Transaction ID
[protected][protected]
Order ID
[protected][protected]

My croma 55 inch LCD TV Remote is not working then i am visit your Croma Store Amarnagar (faridabad) 121003, Faridabad, but your service center is no coprate.

Respected Authorities,
I venture to state that I purchased an Air Conditioner from your prestige company out of thinking that it will provide better after sales services in comparison to other electronic companies. But I am sorry to say that as a customer I am regretting my decision to buy the product from the Croma. Even after a ton of calls and requests for Product service, we are not getting proper response from the Grievance resolution Department. Our Air Conditioner is not working properly and there are many problems in this functioning and it has created become such a problem in our life as in this summer season we are not able to use it despite, paying for the product. There was no proper response and answer from any one your customer care, it this your company’s behaviour with their customer? Do you really expect that we will ever purchase any of your product from now onwards? Absolutely not and also as a customer personally, I will never ever recommend Croma’s any electronic product due to it’s extremely unsatisfactory and horrible Customer Service. After struggle a person from service center came and checked the device where he found, there was PCB problem. He promised to have it repaired in 2 days, it is the 5th day where I am still waiting for his response. The service which you provide is really pathetic.
Croma is known for its products and services but in reality I really doubt about the quality of it because as a customer we are literally being harassed and our problems are taken lightly and no steps are taken to solve the problem which we are facing from a long time period.

I had bought a 3 Hitachi 1.5 ton 3 star Window AC having model no.
HITACHI INV/AC 1.5T RSQG318HFEOF 3S from croma, sec 22 chandigarh

purchased on 11 july . The product was delivered on 24th july, installed on 28th july.after installation we came to know out of 3 AC, one ac indore unit not fitted as per position and second outdoor unit was not fitted ( misaligned) properly.
I am requesting croma Customer Care to resolve the problem on 7th august but my request closed without giving any resolution. I call croma Customer Care 2 to 3 times daily they assure me "Dear Customer your problem will resolve within next 24 hr". Whenever I call them I get same reply.but no one take any initiate to solve the problem. i again request you to please take care of this. otherwise i have to raised further.

complaint no : BOF070822FS01072

Last night it was working properly and when it was morning it was not turning on

I have purchased washing machine through Flipkart on 16 feb 2022 and its being 6 month the machine stoped working 3 times in these 6 month i did so many complaint on this but not got proper solution, request you to pls replace this machine or fix problems in one time.

I was holding Croma vouchers worth 10K, which got expired on 6th August 2022. I missed the purchase and hence requested Croma team for some extension. However received an email from Croma team stating apologies that they can’t do anything. 10k is not a small amount to take apologies and move on. I am sure there will be some way to activate these vouchers yet again. Looking forward for help

I have sent SMS for gift card activation, its been almost 40 hours and I still see it not being activated
Why its taking so long, and there is no status tracking of it?
what kind of customer service is this? How much more time do you need, what is the current status .. you are providing pathetic service

Last month only there changed the board but again it is not working

Hi, I have ordered samsung buds live from coma online but after some hours I had cancelled my order.
I have not got refund till now.My order id is[protected].

I had bought a 3 Hitachi 1.5 ton 3 star Window AC having model no.
HITACHI INV/AC 1.5T RSQG318HFEOF 3S from croma, sec 22 chandigarh

purchased on 11 july . The product was delivered on 24th july, installed on 28th july.after installation we came to know out of 3 AC, one ac indore unit not fitted as per position and second outdoor unit was not fitted ( misaligned) properly.
I am requesting croma Customer Care to resolve the problem on 7th august but my request closed without giving any resolution. I call croma Customer Care 2 to 3 times daily they assure me "Dear Customer your problem will resolve within next 24 hr". Whenever I call them I get same reply.but no one take any initiate to solve the problem. i again request you to please take care of this. otherwise i have to raised further.

complaint no : BOF070822FS01072

I recently purchased a Laptop Lenovo15 IPG3 A4IN 11Gi5 8GB4X 512GBSD+O Product Id:: 256995 Order ID:SOA[protected] on 7th August 2022 from Croma, Crown Faridabad, 1st Floor, Crown Mall, National Highway 2, 12/7, Mathura Rd, Faridabad, Haryana 121003.

Unfortunately its an defective product as laptop has battery drain & heating issue in it.

I am trying to return this product but store executives are denying to return and on their website after filling the product return form the next site is just a loading screen.

I just want to return this product now and get my money back.

The payment of rs 999/ each through two transactions made for the above, the order for which was cancelled.
Details of transactions are are:
(1) 17/05/2022 : UPI Transfer/[protected]/Mini Saregama/ To [protected]
(2) 19/09/2022 : UPI Transfer/[protected]/Mini Saregama / To [protected]
No Purchase was made .No delivery os such product made.
Pleas refund the amount Rs 1998/ in to my saving A/c[protected] Indian Bank . IFSCcode: IDIB000S117

CROMA LED HDR Android 32IN EL7370 3YWRTY (HSN[protected]
Product Id:: 233701
15, 490.00
QTY : 01
Delivered on 3 January 2022
1 Yr Ongo EW Televisions 15K 20K New (HSN-998716)
Product Id:: 207446
599.00
QTY : 01

Above TV has problem with remote and I registered complaint on 26th July but intentionally tata service center cancelling complaint without resolving. Again I raised complaint on 30th July which was attended by service person and went away. He told that new remote will be issued to you within 3 days maximum. But till date no response. And all of sudden again service center has cancelled complaint. I literally upsate this is the way customer will be deal by TATA having so reputed brand and trust of customer for reliability. It just 6 months passed to purchase product which having 3 years waranntee and I took enteded waranttee of another 1 year. But, looks like TATA not bother to serve customer. I need my product now to get return and refund my full money as TATA failed to provide customer service within waranttee. Even I called customer care two times but no support and help received by them.

I placed an order on 5th August and it is supposed to be delivered on 13th Aug, but it is canceled by Croma(reasons unknown) though I could see the product is still available on the website and also the order status on your website is still showing that it is gonna delivered by 13th Aug.

I wanted to purchase from Croma due to pure Indian company, but they don't want to grow. they are just meant for the offline market.

Please stop ordering from their website.

I had ordered washing machine from Croma on 5th August 2022 which seem to be already used (washing which they keep on display or returned by another customer). Because there are many scratches on the machine, water is there in side the drum, alsi warranty card was not there with packaging and manual was wet due water present in side the machine. Either i want replacement of the machine or refund for the same.

On 07 August 2022 I purchased a refrigerator from Croma store situated at Infiniti mall Malad. I have paid amount of Rs 31, 995.97 and I needed a GST bill of the same but the store provided invoice copy of Rs. 35551.08
Despite of several requests they didn’t provide invoice copy amounting to Rs 31, 995.97.
I asked them to mention the name of my bank while making the purchase so that I can claim the reimbursement. They...

I had received a defective phone( samsung galaxy a52) (8th august 2022) and it was not working properly as it doesn't detect any sim and the network connection also is defective as it doesn't work and I have filled out the form for return and contacted the customer service but still it is going to be 2 days and no one has reverted back to confirm for a pickup or refund . I want the company to take this defective phone back and give me a refund...

The laptop is getting restart while you are performing any task. Automatically blue screen coming. Several times i can't use it properly. I also visited rajkot croma also but didn't get answer. What to do? They are not answering. I am facing this issue

Dear Executive,

I had purchased Lenova Ideapad5 8AIN 11Gi5 16GB dtd 23.05.2022 vide your Invoice No.SLAo[protected] dtd 23.05.2022, Order No.SOA[protected].

Serial No-MP1VFY1Y
Product No-82FE018AIN
Bios Version-FKCN41WWV3.04

When checked online for the warranty for my laptop yesterday, I find that the warranty is being calculated from Nov 2021 instead of 23.05.2022 and it also mentions...