Croma Complaints & Reviews

Respected sir
I purchased one plus CE2 model mobile from your ghod dod road Surat outlet with invoice no. SLA[protected] on[protected] when I had purchased the mobile your executive told me that if payment is made by ICICI card you will get Rs.1500.00 instance cash back and no cost Emi.
After your executive suggestion i brought the mobile on card and Emi but I got the email from my bank about emi detail with extra interest...

I have purcahsed a mixer grinder through chroma on 22 june however i used it on july 7 it wasnt working after 2 days a technician visited however he do not have any product knowledge he didnt tell me anything i overhear him that the internal part is missing since then I have been following up with croma spoke with various representative even with supervisor but theres no resolution yet apart from that now i received a msg that my service...

I Placed the order for delivery on 2nd July 2022 at that time sales representative said the product will be delivered in 3-4 days but when i connected after four days they said complaints is been taken but o observed no prompt action is been taken and even in next 2 days i have not provided with any update on the same.

And when i checked in the app its says product is to be delivered by 11 july I have no idea why this much...

I purchased Croma 7.5kg Top Load washing machine through TataCliq website and it got delivered on 20/06/2022. During installation on 30/06/2022, the technical personnel said the spin was not working due to system default. The return window was closed by then so I couldn't even return it. I have been contacting customer support regarding the issue and every time I raise a request it has been closed without my knowledge from the team. Even...

I ordered on 26th June but due to croma's technical issue, my order get cancelled. (I didn't cancelled) I still didn’t get gift card refund. Everytime i get different responses from cc.
Order number[protected].
I paid 2500rs by gift card...

Hi,

I am writing after my brief conversation with the customer care executives. Let me first explain my issue in order for you to capture it well. On the 23rd June 2022. I had purchased an iPhone 13 from Croma online. The listed price at the time was 70990. There was this scheme ( attaching the picture) in which an hdfc credit card holder gets an instant discount of 4000 plus the option of no cost emi. So at the check out...

I have visited two time in the store and i fail to understand the behaviour of Satyender Singh he was so ruff to answer the questions and walk away.
My question is very simple if don't have my credit note with me then how we can redeem my credit money and next can use that through online but he was very very ruffe please take action....

Respected sir/madam, order id SOA[protected]

Before two months I have purchased jbl earphone at croma store kormangala bangalore karnataka but earphone one side is not working they saying we cannot replace because physical damage but they are not have any physical damage

Thanking you

...

I recently brought an AC Hitachi Kiyora 5100X 1.5 Ton 5 Star Inverter Split AC (Copper Condenser, RSRG518HEEA, White) from chroma's online website for about 43, 990 and the product is delivered on July 4th with a defect which causes it to produce an insane amount of noise for an ac and I am trying to return this product on their website but I can't do such as the after filling the product return form the next site is just a loading screen.br...

I purchased a mobile by paying ₹8945 on 23rd of May 2022. The transaction was successful, however, they didn’t deliver my product. I requested a refund but they are just telling me that they are working on it. It’s been more than 45 days they are telling me the same thing...

As i am switching on the tv its just showing smart tv logo on the screen and in 10 second the tv is turning off. The tv is turning black in few seconds....

My name is navjot and few months back i bought sony led… from croma and highly disappointed with croma select city walk saket new delhi..and i wont be able to trust this brand anymore. I felt cheated they gave me defective piece twice even after replacement … the service is poor.. iam actually facing harassment from the day one i bought this led from croma…i have spent my hard earned money. Is this the way croma handle their customers...

DEAR SIR,

PRODUCT CODE IS :- 252812
SAMSUNG M27 LS27BM500EWXXL

CROMA PRICE 20600.00/-
AMAZON PRICE 18499.00/-
SAMSUNG INDIA PRICE 18499.00/-

CROMA LINK
https://www.croma.com/search/?q=LS27BM%3Arelevance%3AZAStatusFlag%3Atrue%3Aexclu...⇄

AMAZON LINK = 18499.00
https://www.amazon.in/Samsung-Response-Bluetooth-Speakers-LS27BM500/dp/B09W2FQBN...⇄br...

I bought iPhone 12 from Croma on 3rd July 2022 (Order ID: SOA[protected], after switching on the mobile I came to know that the phone has some issue with the display, due to which it has very low brightness. I raised the return request (SR[protected]) on 4th July 2022 soon after knowing this while requesting it was mentioned that I will get a solution within 24 hours so I waited but I haven't got any update from the Croma team then I made...

Hi,
I am writing after my brief conversation with the customer care executive. Let me first explain my issue in order for you to capture it well. On the 19th of June I had purchased an iPhone from Croma online. The listed price at the time was 78990. There was this scheme ( attaching the picture) in which an hdfc credit card holder gets an instant discount of 4000 plus the option of no cost emi. So at the check out page after i put...

Order id:[protected]
Product details: ID 247232
SR[protected]

My ordered item was supposed to be delivered on 4-7-22 but it is not yet delivered on 7-7-22. Furthermore, no one is updating me on delivery status. Service Request created 3 days back, but it is not taken care of.
Please help resolving this issue as I am not getting any proper response....

Am Anandha Murugan N from Chennai.
I went to Croma store on 19-June-22 to purchase a water purifier.
It costs around Rs:18490

I tried to purchase it via the voucher which I have but when the store representative, tried to redeem one of the vouchers worth Rs:5000, the system didn't respond.
So when the store representative tried again but now the system shows that the voucher has been redeemed already but...

I have ordered on 25th june airdopes of Rs.1399/- ( via GPAY) payment was successful. It was debited from my account but croma denied the same. Invoice was not generated after transaction made. My complain was registered on 25th june but it was closed yesterday i.e. on 5th july without resolved. I made many calls and raised chargeback from my bank but still I have not yet received any refund. Also complain close by them without solving. It...

I have ordered on 25th june airdopes of Rs.1399/- ( via GPAY) payment was successful. It was debited from my account but croma denied the same. I had made complain. My complain was registered but it was closed yesterday without resolved. I made many calls and raised chargeback from my bank but still I have not yet received any refund or product. Also complain close by them without solving. It was my first order and last one too.
This...

Aqua guard blaze was bought from croma indiranagar Bangalore on 26th June. From the day of installation the filter is showing red alert intermittently. Raised complaint to aqua guard and their technician said that it's a faulty one and croma need to replace as it's under warranty. I tried contacting croma and they said they will get back to me. From last 3 days no response from them. From 3rd July it stopped working altogether....