Croma Complaints & Reviews

I had bought a 3 Hitachi 1.5 ton 3 star Window AC having model no.
HITACHI INV/AC 1.5T RSQG318HFEOF 3S from croma, sec 22 chandigarh

purchased on 11 july . The product was delivered on 24th july, installed on 28th july.after installation we came to know out of 3 AC, one ac indore unit not fitted as per position and second outdoor unit was not fitted ( misaligned) properly.
I am requesting croma Customer Care to resolve the problem on 7th august but my request closed without giving any resolution. I call croma Customer Care 2 to 3 times daily they assure me "Dear Customer your problem will resolve within next 24 hr". Whenever I call them I get same reply.but no one take any initiate to solve the problem. i again request you to please take care of this. otherwise i have to raised further.

complaint no : BOF070822FS01072

I recently purchased a Laptop Lenovo15 IPG3 A4IN 11Gi5 8GB4X 512GBSD+O Product Id:: 256995 Order ID:SOA[protected] on 7th August 2022 from Croma, Crown Faridabad, 1st Floor, Crown Mall, National Highway 2, 12/7, Mathura Rd, Faridabad, Haryana 121003.

Unfortunately its an defective product as laptop has battery drain & heating issue in it.

I am trying to return this product but store executives are denying to return and on their website after filling the product return form the next site is just a loading screen.

I just want to return this product now and get my money back.

The payment of rs 999/ each through two transactions made for the above, the order for which was cancelled.
Details of transactions are are:
(1) 17/05/2022 : UPI Transfer/[protected]/Mini Saregama/ To [protected]
(2) 19/09/2022 : UPI Transfer/[protected]/Mini Saregama / To [protected]
No Purchase was made .No delivery os such product made.
Pleas refund the amount Rs 1998/ in to my saving A/c[protected] Indian Bank . IFSCcode: IDIB000S117

CROMA LED HDR Android 32IN EL7370 3YWRTY (HSN[protected]
Product Id:: 233701
15, 490.00
QTY : 01
Delivered on 3 January 2022
1 Yr Ongo EW Televisions 15K 20K New (HSN-998716)
Product Id:: 207446
599.00
QTY : 01

Above TV has problem with remote and I registered complaint on 26th July but intentionally tata service center cancelling complaint without resolving. Again I raised complaint on 30th July which was attended by service person and went away. He told that new remote will be issued to you within 3 days maximum. But till date no response. And all of sudden again service center has cancelled complaint. I literally upsate this is the way customer will be deal by TATA having so reputed brand and trust of customer for reliability. It just 6 months passed to purchase product which having 3 years waranntee and I took enteded waranttee of another 1 year. But, looks like TATA not bother to serve customer. I need my product now to get return and refund my full money as TATA failed to provide customer service within waranttee. Even I called customer care two times but no support and help received by them.

I placed an order on 5th August and it is supposed to be delivered on 13th Aug, but it is canceled by Croma(reasons unknown) though I could see the product is still available on the website and also the order status on your website is still showing that it is gonna delivered by 13th Aug.

I wanted to purchase from Croma due to pure Indian company, but they don't want to grow. they are just meant for the offline market.

Please stop ordering from their website.

I had ordered washing machine from Croma on 5th August 2022 which seem to be already used (washing which they keep on display or returned by another customer). Because there are many scratches on the machine, water is there in side the drum, alsi warranty card was not there with packaging and manual was wet due water present in side the machine. Either i want replacement of the machine or refund for the same.

On 07 August 2022 I purchased a refrigerator from Croma store situated at Infiniti mall Malad. I have paid amount of Rs 31, 995.97 and I needed a GST bill of the same but the store provided invoice copy of Rs. 35551.08
Despite of several requests they didn’t provide invoice copy amounting to Rs 31, 995.97.
I asked them to mention the name of my bank while making the purchase so that I can claim the reimbursement. They failed...

I had received a defective phone( samsung galaxy a52) (8th august 2022) and it was not working properly as it doesn't detect any sim and the network connection also is defective as it doesn't work and I have filled out the form for return and contacted the customer service but still it is going to be 2 days and no one has reverted back to confirm for a pickup or refund . I want the company to take this defective phone back and give me a refund...

The laptop is getting restart while you are performing any task. Automatically blue screen coming. Several times i can't use it properly. I also visited rajkot croma also but didn't get answer. What to do? They are not answering. I am facing this issue

Dear Executive,

I had purchased Lenova Ideapad5 8AIN 11Gi5 16GB dtd 23.05.2022 vide your Invoice No.SLAo[protected] dtd 23.05.2022, Order No.SOA[protected].

Serial No-MP1VFY1Y
Product No-82FE018AIN
Bios Version-FKCN41WWV3.04

When checked online for the warranty for my laptop yesterday, I find that the warranty is being calculated from Nov 2021 instead of 23.05.2022 and it also mentions...

Hi All,

I have bought a TV- Sony 65 inch (Display Piece) from Baner-Pune Branch CROMA, dated- 9th JULY 2022, which costed me around 89, 000/-(Including extended warranty).
While purchase my Old TV (50inch LED Panasonic) was exchanged for 2000/-
While installation, I got to know that there are multiple scratches and back went was full of dust.
I texted my sales guy (Mr. Vaibhav) with pictures as proof on 19th July & he committed me to provide me with technician. But no hard feelings/complaints for Vaibhav

Then i registered my complaint via CROMA Website (Complaint Number- C[protected], for which i haven't received any call,
Finally i called service number but again got response that, Branch people aren't picking their call.

Finally Today surprisingly received call from a lady (M. 96373556**) stating that she is from Legal Team,
Instead of giving me solution, she said she has called me to file legal notice against me for not paying 2000/- rs in exchange of TV.
She blamed me for not knowing the escalation matrix.
Finally she disrespectfully said she will be sending me legal notice for 2000/-

Being such loyal to brand like croma,
Paying 2000/- would not be an issue for me when i already paid almost 89000/-
I expected solution instead of such threat.
Highly disappointed.

Croma 90 L Direct Cool Single Door 1 Star Refrigerator White CRAR0219 | 202200 | 10 day Replacement Guarantee ** | IMEI/SrNo: [[[protected]]] not working last 10day

I recently bought printer through online on aug 4 2022 and just after 2 day on 6 there are offers and the price variation clearly[protected]rupees I have raised compliant and no response so I called to customer care guys asked him details about this he answered me he have no idea about it first then said prices change day to day(Dynamic pricing) but past 1 week no fluctuation in prices then I said him i[censored] would drop price on it why would I buy it before I will buy two days latter. Hes has no response same old story dynamic pricing
Croma please resolve it for safety I recorded call as well to have a proof

Second time replaced washing machine too was defective. Water inlet didn't work. Highly regret for purchasing this tata company croma washing machine. Never buy a washing machine from croma store. Expecting for refund. God knows when am going to get the refund

Replaced washing machine is also a defective product. Water inlet is not working. Never buy a croma washing machine from anna nagar chennai. They deliver defective products. Lost peace of mind by buying this product. We dont need a third replaced machine. Kindly refund the amount

To whomsoever is concerned,

I purchased a Lenovo Laptop from Croma last year I'm January of 2021. Within the one year of purchasing the laptop, it stopped working three times.

I had requested for it to be replaced at the Croma store, however, they did not put the request forward and refused it.

Last December, the laptop stopped working again and I came to the croma store to get it fixed, they sent it to the Lenovo service centre and they replaced the entire motherboard. Not even 6-7 months have past, the laptop has stopped working again and much to everyone’s surprise it is out of warranty.

When Croma sent the laptop to the Lenovo service centre, they are asking for 54 thousand rupees to change the motherboard of the laptop. And might I add, the price asked to repair the laptop is more than half of the price I paid during the purchase of the laptop.

This experience has been a complete nightmare for my family and I. I have barely used the laptop and it is kept at a safe place at all times inside its laptop sleeve. There is no possibility of it overheating or being dropped, etc.

Croma has wasted my time and money by giving me a faulty piece and not providing the customer service expected after purchasing a product.

Please consider this as a formal complaint against Croma. If I do not hear from you within 1-3 business days, I will be forced to take this to the consumer's court and resolve it through a legal process.

You can contact me via email- [protected]@gmail.com (preferably) or call. Number- [protected] (primary)or [protected] (secondary)

Regards,
Disha Advani

I purchased a mobile- Redmi 10 (128GB ROM, 6GB RAM, MZB0B6XIN, Caribbean Green) worth rs 12999 from Croma website on 06.05.2022 using my HDFC credit card. I was told I would receive 12% cashback within 90 days directly on my HDFC credit card . However till date, no cashback received, requesting for immediate action and payment of my cashback.

Order number[protected]...

I am chasing Croma help line numbers since 28.07.2022 for resolution of my refrigerator which gives abnormal cooling.
Croma complain reference numbers are as below:

BOF28072022FS00291
BOF300722FS00160
BOF050822FS00289

Please help

I have purchased an iphone and adapter on 4th april 2022. Today i face problem in iphone and i visited iphone authorised service center. They say that your adapter is duplicate we cant replace it. I call croma and they are also not listening. I dont know what to do..?

I have placed my Order ID:[protected] Preethi mixer grinder on 30th July from Croma online and expected delivery date was 2nd Aug.

I have not received the product still but the status of delivery in Croma website is showing as Delivered. But as of now no one have contacted me for delivery of my product.

When I contacted customer care I am not getting any info regarding whom they have delivered or proof of delivery or the contact person who delivered the product.

It's really pathetic to see a customer support in this way from a Tata group. Please help me in getting my product.