Croma Complaints & Reviews

Placed an order for a GARMIN watch and paid for the same online. However, when the product was not delivered by the expected date, followed up with customer care team. They informed that it has gone out of stock and an update regarding the order can take 5-7 business days. I wrote to the Grievance officer whose response said please wait ( no end time) I called up again to cancel the order and was informed that it would take 48 hours for confirmation...

Hi I was trying to place an order on 1st Mar 2022 and I noticed that my gift card expired on 19th Feb 2022:( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs. 24000 which I consider is huge. Could I request you to help on this regard?

Hi I was trying to place an order on August 2015 and I noticed that my gift card expired :( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs. 24000 which I consider is huge. Could I request you to help on this regard?

- Ordered O General CPTB 2 Ton 4 Star Inverter Split AC (Copper Condenser, ASGG24CPTBB, White) from croma online store.

- Technician came for installation, clearly advised this will not fulfill the cooling requirements and that only 2.5 ton non-inverter split AC will be able to fulfill cooling requirements. Moreover the outdoor unit will require additional power supply in case of inverter AC.

- The item is not able to fulfill my requirements.

- The item is delivered to my place and the package has not been opened yet.

- Request to return or replace the item with 2.5 ton non-inverter split AC of the same or different brand.

I continue to get spam marketing messages for offers even though I have requested to opt out. See attachment

I ordered a Samsung Galaxy watch 3 worth 13999. The payment was done through vouchers and debit card.
But it is not reflecting in order history
They said to wait for 4 - 5 hours but after that it was not reflecting
Please give my order

Sir.
I bought 3 Samsung 1.5 T ACs from Juhu branch. On 18Feb22. Expected delivery was 2-3days.
I piece has been delivered on 24Feb. The other two are missing. I have called on CROMA telebanking and got not much information. Only that they will call back in 24-48hrs. They didnot connect to any supervisor or person of authority.
I have wasted lot of time calling al numbers I have and not received any concrete information. One person said order on the way. Other said order is cancelled.
Can somebody responsible enough inform me of what’s happening.
It’s been a disgusting experience so far.
Thanks.
Capt M Gulabani

Sir.
I bought 3 Samsung 1.5 T ACs from Juhu branch. On 18March22. Expected delivery was 2-3days.
I piece has been delivered on 24mach. The other two are missing. I have called on CROMA telebanking and got not much information. Only that they will call back in 24-48hrs. They didnot connect to any supervisor or person of authority.
I have wasted lot of time calling al numbers I have and not received any concrete information. One person said order on the way. Other said order is cancelled.
Can somebody responsible enough inform me of what’s happening.
It’s been a disgusting experience so far.
Thanks.
Capt M Gulabani
[protected]

I purchased two Air Conditioners from offline store in kalyan, but they are not allowing to produce two seperate bills so as to maximize my discount, the product is still not delivered and still they are not alllowing me to change my transaction.

- Bought 3 Acs on 31/03/2021 from Croma @ Varthur, Bengaluru 560087.
- Returned 1 AC unopened on 13/04/2021 because room did not have
- Received a credit note for with expiry date 13/10/2021
- Second wave of Covid hit India hence did not go back to the store
- Went back in August and September 2021, but was sent back since I did not have a hard copy of credit note. I tried looking but could not find it. I have a soft copy proof for the same.
- Now since October 2021 have gone to Croma multiple times and they are refusing to honour or issue a replacement credit note citing expiry and non availability of hard copy.
- I am sure Croma has my details and a soft copy to ascertain that it is a genuine case and they cannot just take away such a big amount.

We bought a Faber 4 burner cooktop last month from Croma Old Padra Road Store, Vadodara.
As soon as we started using the stove, literally the very first ignition, the black coating of the burner rings started to melt causing discolouration of the rings, rings sticking to the pans/vessels spoiling them and the powder coating falling on the burners, causing the burners to blacken.
I immediately called the sales person at Croma and complained about this. I was told that my complaint has been registered and that Faber will have this replaced / corrected. The person from Faber, did come and check the product but said that this will happen and there is no option but to use this bad product. I called Croma again but the concerned sales person did not answer, nor return my repeated calls. His name was Ganesh.
So I contacted a senior sales person at the same store (Mr Bankim, who is an ADM at the OP Road store). He too said he is escalating the complaint, etc but to no avail. Despite my repeated calls, I was only told that they have escalated the matter to Faber and that they are going to have the burners and stands replaced, but no such thing happened and no one from Faber called.
Out of irritation I finally visited the croma store with the spoilt burners to show them what they had sold to me. While Mr Bankim continued to maintain that Faber will have this replaced and that he would contact the relevant person at Faber again to check on what is happening, he also connected me to one Mr Prasad, who was extremely rude and told me that this is how the product is and nothing can be done. If at all I should try and clean it. I rubbed the black coating of the burner stand with my hands in front of him and that is when he realised what was happening. Yet he did not help much and only took the product photos saying he too will escalate this to Faber.
It has been over a month since my purchase and complaint but nothing has happened. The attitude of the Croma and Faber Staff is pathetic. I really need my money back. Why must I buy a product which is substandard. I can understand discolouration after multiple usage but I don't understand this from the very first ignition!!

Dear team
It is really a shame despite all yr assurances
Ur team in Kandivali West Croma stores
Totally unresponsive n ‘ don’t care ‘ attitude
Though making me wait
For more than a hour
Being a senior citizen.
My two visits hve resulted
In an expense of 320/-
I should
Hve discarded thr purchase
A totally let down unprofessional sales approach
Saddened by the service
- how dare I make any purchases on future
- if 400 worth purchase I face such music
- I feel like escalating this issue on social media. N consumer forum
- let me think
Rgds
Rao

Water leakage from AC from front side.. happening from last 5-6 days

Your installation team is not up to the mark they cannot install a water heater on time.

So request you to take back your product and initiate the refund process.

Last 12 days am following up with your team but they cannot solve my problem.

I guess there is a lack of training.

This is to inform you that I ordered one product on 09.02.2022 (order ID[protected] and in your Croma site, it is showing arriving on 15th Feb 2022.
On 16th onwards I placed the complaint requests to you frequently, But till time I didn't get any response from your side. Already I paid the whole amount against the product. Today morning onwards minimum 5 times called to your customer care executives, But they are not giving correct status, they are telling product is in transit and transporter telling they can't access my location, I checked with transporter ECOM Express and then they are telling, Seller applied RTO Lock, So they cannot deliver the material, Because already here it is Transporter Hub also nearby my office..
Then who is lying, , , We are trusted in Tata Group, But they are giving a false reports..

Regards
HAREESH

LCD restart in running condition automatically

Advocate Shibani agarwal
Dear Croma,

I wish to complain about cashback which u have not received till now the product that I purchased on 2nd January 2022. My registered mobile number is ..with account name Shibani agrwal .the order id is SOA[protected] on account of Samsung led tv . The cash back of rupee 3000 was due on my purchase which was supposed to be sent on my registered phone number through message to avail purachse of rupee 3000 worth product at Croma store .

Croma is such a big brand and I have been a loyal customer for so long and this is very disheartening and horrible experience which I am getting.


When I first learned of this problem, I contacted Mr lakhan ( croma urbanac store Vibhuti khand lucknow )at your company, and was told that nothing could be done about my problem because cashback regarding ivr menu doesn’t connect me to any manual customer care representative and ask me to give a miss call on certain number which after sailing tells that the number is not operational . I would like a written statement explaining your company's position and what you will do about my complaint.(with goodwill gesture apart from my 3000 cashback)

I look forward to cashback from you as soon as possible to resolve this problem. If I do not get cashback from you within 24 hours I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the below given phone number.my registered mail is [protected]@gmail.com

Advocate Shibani agarwal

We was purchase AC From Croma on[protected].
Till date not provide free AC Services from Croma.

1 I called to croma customer care and they are given answer not properly. He told us on your invoice there are showing that AC Company's contact number. please call on that contact.

2. Also phone called to croma maninagar. that person saying that you have to come to the croma center and tell to manager for the AC Service.

I have ordered iphone 13 128gb starlight color from croma website with registered email id [protected]@gmail.com on 16th feb 2022 at 12.30pm. The order id was[protected]. The payment was successfully done but the confirmation mail or message is not received till yet neither it is showing in my pending order list. So i request your to please check the matter as i have done multiple complaints on customer care but nothing has done till yet.

Order id: Q3LQDAEJCO00
Ordered Samsung LED 138CM 55LS03AA QLED on 9 Feb 2022 in Croma online and received it on 10 Feb 2022. Till today we didn't receive any updates about the installation. When asked in Croma stores, they are giving reasons like we didn't pick up the call where we didn't even receive any calls. When contacted the online customer service, they just register the complaint and asked us to wait for 2 to 3 days where it...