Croma Complaints & Reviews

I have placed an order from croma ; after 6 days it showed order shipped at 8:11 pm and deliverd at 8:20 ; but I didn't recieve any product and how any company delivered in 10 mins it's strange ! Now I calling continue croma customer service but they are saying they are working on it it's 50k price order I am feeling very much bad service about it ; i am asking about refund or delivery but they are not responding correct to me ; I never faced this type of problems on other sites ever ; I mailed to all persons of croma but no response received

I had purchased a Spilt AC online which deliverd 3rd day ie, 3rd May2022. Delivery was on time . Since then I was trying to contact Croma/Lloyed for installation, but in vein . Either their customer contact number never reachable or if you lodge service request through portal get cancelled automatically . Today being 4th day I have no clue when this AC would get installed !! No bothereation from Croma isnpite 3 or 4 email request to them and 2 calls to their customer support ! except statdrad replay that your complint will get resolved within 42 hrs

Really frustrated ! Pathetic Services . I am not sure Croma or Llyod but for me both are not at all satifactory

Purchased Samsung ac on 2nd May from baner croma outlet. recd the Samsung ac on 4th May and the registration on your croma website shows as 6th May 7.28am.

While buying the product from your baner croma store, I was assured that technician would install the ac within 48 hrs. UlThe technician visit is yet to be scheduled. What's the point of purchasing an ac when I can't get it installed within 48 hrs ?

Pls look into this asap else I would have to return the product if not installed by end of day 6th May

Filing a complain in the consumer court as well

Placed order for the phone on 4th may on 6th I get a message saying the product has been delivered but never received anything .

I have bought AC on 1st May at croma Bharuch. But still not delivered today. I go to croma for this issue today. But not get proper answer. Pl resolve this asap.

Order no. SOA[protected]

Contact [protected]

I purchased Samsung Geo 1.5 Ton 4 Star Inverter Split AC (5-in-1 Convertible, Windfree, Copper Condenser, AR18BY4ANWK, White) from Croma Website which was delivered on 2nd May 2022.. Even After many time calls and emails to request installation of my ac. my ac is not installed not any call from Croma service regarding update for same. i fell like bad bcz Croma good company but after sell was not. plz help me

[protected] I have purchased a product from Tata Croma and was offered a payback of Rs 1619.95 to be credited within 90 days.

22.02.2022 - I have emailed Croma with all details and consent receipt of 1619.95.

Prem and Abhishek called and informed me that cashback will be credited within 7 to 10 days. However, to date, I have not received the credit into my account.

05.05.2022 - I have spoken with HDFC and they have stated that no money was processed from Croma therefore they are unable to credit it. Hence, I need to contact Croma and ask them to arrange the cashback.

I have enclosed the consent receipt.

05.05.2022 - My last EMI has been deducted from the HDFC bank.

Can you please look into this and arrange the credit?

I received my order (TC[protected] of Whirlpool refrigerator on 25th April 2022 from Croma online shopping. On the same day Whirlpool agent came to install the refrigerator & declared defective. I have raised the Return & Refund service request (SR ID :SR[protected]) on same day. I.e. 25th April 2022. Its been more than 10 days now, Till now nobody came to receive the pick-up delivery & i haven't received any refund back. When ever i call to the customer care, they will say we are looking into the issue & return will happen within 25 to 48 hrs. But i don't see anybody coming to pick-up the return order. Now i could see there is one more service request (SR ID :SR[protected]) automatically created for defective product. Schedule the return pick-up & process refund.

I recently ordered a product from croma which is boat 558 headphones,

It's a defective piece and hence I placed a refund, i returned the product but i still didn't received any kind of reply, i called there customer care number even but no positive response, it's been 16 days and there is no reply from them.

Croma showroom.
Borivali ( west)
Mobile: Oppo F21
Date: 24/04/2022.
Day: Sunday
Showroom Salesperson Name: Mr Sameed

I purchased oppo f21 from Croma electronics Borivali west on Sunday 24 April 2022. To this day the phone gives me a lot of problems like overheating, battery draining fast, the video quality is not good, and a poor camera. When I have called someone then the call will be auto disconnected, so many problems received on the phone while using the phone
On the next day, I visit Croma showroom and meet Mr Sameed and I explain my phone problem ..so he has not given me a proper solution, he said you must apply your phone in the dark mode so the phone will not be heated and the battery will not drain fast and for video quality, he said it is a network problem or connections issue. I am using this phone for the last 10 days but still, I have to get the same issue with my phone. he also said you use the phone for 5 or 10 days if you get any issues we can replace your phone.
I am not satisfied with this defective phone.
I request to you refund my money as soon as possible.

Dear team,

Service number SR[protected].
Order Number [protected].
I placed an order for Nokia C1 plus at a discounted price of Rs 1049 along with many other people. It is a prepaid order and I paid the whole amount in advance. The order was confirmed and processed by Croma retail Aliganj Lucknow branch. I received a message that the order was out for delivery in the morning. But it wasn’t delivered till evening. So I called up the customer centre to enquire about it and I was told the order was put on hold just because it was very discounted. The product was well in stock but just because I had placed a discounted product in order thats why they have put on hold. Extremely unethical practices followed by croma retail store.On extreme conversation with customer care executive, They reluctantly credited a mere ₹1000 gift card saying compensation but this is jot a justified amount. I have put many mails, tweets etc but in vain. Multiple emails and calls made to them without any response from their side. Totally hopeless service.

This is regarding Croma Sales executives' unethical behavior for one of the purchases I did last year from Croma, Sector-29, Gurugram. I bought a Bajaj indoor cooler from Croma in April 2020, and its pump is not working for the past two weeks. I have been following up with them regarding the same since then, but unfortunately, no progress has been done so far. Kindly resolve my issue asap.

Contact No. +91 [protected]
E-mail: [protected]@gmail.com

Hi,

I visited the phoenix marketcity store on 1st May to buy the air conditioner, Zaheer one of the colleague suggested to buy 1.5 ton Voltas 5 star 2022 model. I asked for a site visit and said will confirm tomorrow. I asked his number and told I will call him.

2nd May I called him to bill the product and send the payment link so that i can pay online. He suggested me to place the order online via croma website and share the order id so that he can process the order. I did the same. He confirmed he have received the order and since 3rd May is EID, he will get the AC delivered on 4th May.

4th May he is not responding to my calls. I called the store manager Rupen who helped to understand that since the order is placed online it cannot be processed from store which was a total surprise to me.

Can you please help me sort this out. I have not yet received the AC for my Order Confirmation[protected]. I need my money back since the AC has not yet been delivered. Non of the customer care number for Croma is even functional, its highly unprofessional and disappointing.

I am highly disappointed how Mr. Zaheer treated my request and misguided me.

BR
Setu Saxena

I ordered a Ps5 on 22nd April and it had an expected delivery date of 5th May. I had raised a complaint to them regarding not keeping me updated regarding the delivery and the status of the product. They raised a service request in the term of ‘Backorder’. Today, which is on 4th May i got a call from their customer support saying that the product i ordered was out of stock and you will have to wait till the product is in stock. I have no updates on the package, the money which i paid is with them and i have no assurance from them. The Invoice No. is as follows for product "Sony Playstation 5 825GB SSD (CFI-1008A01R, White)". Im attaching few photos of the service request and the order details

Mene apke croma se ek laptop liya tha pr wo same day problem krne laga to mene croma me usko dikhaya unhome bola change ho jayega pr uske baad se koi response nhi mil rha he.staff ki taraf se bhi koi response nhi he agar esa hi raha to me fir mughe cm help line pr complain krna padegi so plz ap kuch help kare.

I ordered a Haier refrigerator from Croma website on 1st May 2022, also did the payment in full. I was informed that the product will get delivered on 3rd May and I am still waiting for the response from Croma on the status of my product. The order ID is[protected].
I need the product to be delivered as promised, if cannot, please refund my money. At least keep a communication on where the order exactly is right now.
Thanks!

Hi,

Myself Tushar Patil,
I ordered a Headphone model "JBL - QUANTUM100" on 1st May 2022, and it got delivered on the same day which was 1st May 2022, but I dint find the Headphone is comfortable, and the sound quality was also not as expected, so I want to return it but when I am raising a return ticket on Croma site, it is giving me an error, and the ticket is not getting raise.

Hence, am Expecting the Croma team to help me by accepting my request to return the product and refund me.

Sunday two television set was ordered... promise was made it will be delivered on Monday...on Monday received notification that product is out for delivery...but delivery was not made...today is Tuesday now it is showing it will be delivered on Wednesday...want to know exactly when product will be delivered ? Why delivery is getting delayed...my house is only 15 mins away from store...
Customer care number given on the bill is also not working...no store number is given ...worst service so far

Dear Sir,

As per Subject I had Purchase LED 40 Inch TV. It has Installed on Sunday 1st May 2022. After we had seen that on Monday that after some time TV has been automatically swich-off.

we had occur this Problem as on 2nd Day as we had not used TV on 1st day on Installed date.

Please Croma Authority take my Complain & Change Product and replace it with Other TV.

Thanking you,

I am Debasis Dhal. I have ordered "Boat boAt 2.1 Channel 160 Watts Surround Sound Bar (Wireless 80W Subwoofer, Aavante 2000, Black)" on 30/04/2022 from Croma and online payment also made on same day and product code was[protected] . While booking it was clearly showing that product will be delivered by 02/05/2022. But on 01/05/2022 evening 17:31 hrs I got message that product is out for delivery. And after 1 min around 17:32 hrs I got one more message that "Product has reached you. "But no product was delivered to me. Again next day morning (02/05/2022) I called croma customer care and asked when it will delivered. Croma customer care told it will deliver by 02/05/2022. Till evening there was no update from croma. Then I called customer care name Mr Rushikesh, Risubh, Indrajit Mandal. No one taken responsibility and said it will delivered by 04/05/2022. And Mr Indrajit Mandal, given wrong information that normal deliver time for Croma is 7 to 8 days even it shows our status for expected delivery is 02/05/2022 which is approx 2 days in Croma site itself. No one helped us after paying our money and disconnected call more than 5-6 times. Please take hard action on this service and on these persons for rude behaviour due to this negligency. And I need penalty charge on this case. I paid almost 8500 rupees and 3 days waste and all my energy I wasted. I want to charge 100000 rupees to all those employees and Croma company for their complete negligency and for cheating and giving fakr information to the customer.