Croma Complaints & Reviews

Hi I placed my order for Apple MacBook Air (MGN63HN/A) M1 Chip macOS Big Sur Laptop (8GB RAM, 256GB SSD, Apple M1 GPU, 33.78 for invoice number SLE001EC1679047 and order number[protected] and still haven't received my cash back since I placed my order on 13th April 2021. It has been a year since I have been waiting for the cash back and the ideal wait time is 120 days for the same. I request you to resolve this matter immediately since I have reached out to the customer case multiple times with no help from their end whatsoever. Please look into this as soon as possible!

I ordered an Apple Iphone 13 (128 GB, Blue) on 19th April around 7:00 PM in the evening. The amount got deducted from my credit card, but I received no order confirmation whatsoever on SMS, mail and my croma profile. My order history does not show anything at all and is empty.

I sincerely request you to please check into this matter as soon as possible, as I have filed multiple complaints and the customer service team is not helpful at all. I request your immediate assistance for the same, and I expect this to be resolved as quickly as possible.

My order of IPhone 13 (128 GB, MLPH3HN/A, PINK) was not confirmed by your website portal. I did not receive any mail or SMS on my purchase, nor does it show on "My Order" page.

The amount was debited from hdfc credit card.
Please look into it ASAP

I placed an order for oneplus y1s edge for 16999 the payment got deducted after that i got no response, neither i recieved a message for the order being not placed or anything just nothing

I bought an LG side by Side Ref from Croma Noida in Feb'21. They offered us to buy extended warranty on extra charges. We paid for the same and bought 3 years extended warranty. On 17th April'22 my fridge stopped cooling and all water drained out. I called up Croma customer care and registered complaint. On 18th a technician visited from LG and checked and said the fridge needs gas refilling and croma needs to confirm to pay the charges to them. I again called Croma and told them the issue, to which they informed that mistakenly they assigned it to LG and my warranty is from some "OnsiteGo". I was surprised. Then they forwarded my complaint to onsite go. Now 19th April"22 at 8:30 pm, there has been no call from any technician for visit and I am made to suffer in this heat without a fridge because of the CHEATING CROMA did to me of giving this useless extended warranty from ONSITEGO. I have called CROMA now and they confirmed it might take 10 to15 days also. I have been calling Croma, OnsiteGo, LG and following up and informed them That I need to keep medicines in the fridge and have already suffered 30k due to their negligence of forwarding a wrong call. All they say is SORRY FOR YOUR INCONVENIENCE.

I had purchase 2 samsung mobile from croma kandivali west
invoice number sla[protected] dt.21/01/2021 total invoice amt 51049 (inclusive of gst rs 7787/-) i had many time call croma about non received of gst credit in portal and many time also mailed to them regarding this.
They told us that we have edited the gst invoice and manuplated the gst bill of croma.
Croma having gst no 27aaccv1726h1ze has n ot credited this gst amount
i request you to please either give me gst credit along with intrerst or issue credit note with gst + interest in favour o[censored]s which i have already paid to gst dept non credit of above amount 9157( gst 7787+ int 1370) on dated 15/02/2022

I purchased an Air Conditioner (of CROMA brand), Stabilizer and 2 year extended warranty with order id SLA120RS4774593.

- The installation team has denied installation of the product due to lame reasons without even visiting the hose.
- The product was delivered on April 11th, however 6 days later they are neither installing the product (denynig installation on call, not even visited the house) nor cancelling the order to process refund.

THEY WON"T INSTALL THE PRODUCE and THEY WON'T CANCEL THE ORDER TO REFUND MONEY. I have raised multiple support requests spend 6+ hours with support team to get a resolution but no movement.

Unfortunately it is a CROMA branded AC ( CROMA W/AC 1.5T CRLAWA0185T3304) so I don't have an option of reaching out to brand for installation.

I have exahausted all the options and patiently explained my problem to 10+ customer support representativies, escalated to NODAL and GRIEVANCE officer.

Yet to get something from CROMA team in written. The support team is creating and RESOLVING tickets without doing anything about the problem. Greivace officer, customer support email, customer support number all of them are use-less.

I placed an online order on croma for AirPods Pro with online payment option using discount codes available. I received email from croma stating the payment is in transit whereas bank already debited the card for payment. Until 48 hours from placing order - Croma customer care did not recognise the order had no clue about it.

In my order section, it shows that I have no order placed.

After multiple followup at call centre, I am just being given a ticket number. But no resolution is being provided.

HI, please take this seriously as i have a complaint against Hyderabad Madeenguda Croma store. I have bought a water purifier from and in just 4 months all the filter gone and now i have to replace all. I took the AMC as well for which i paid advanced to them but no one is listening to my compliant. I am just getting false commitment. The branch Manager and Technician has no credibility in their word. I m struggling for drinking water for last 10-15 days. Please help.

My no. # [protected]

Technical mobile no. who has no credibility and now he is not answering my calls as well # [protected]

Store person who sell me a crap # [protected]

I purchased a smartwatch yesterday from croma, I went to exchange it today there but the salesmen told me that they are not willing to exchange.

Croma company is doing castalism with schedule caste person. We requested on 10/04/2022 item deliver on Dr. Babasaheb Ambedkar Jayanti 14/04/2022. But your company is not a single item delivered.

Not a called by higher authority of Croma.

Please cancel my order and refund my money.

Jagdish Solanki
Mob no. [protected], [protected]
SOA[protected]

I have purchased Voltas 1.5 ton AC from Croma store. which was delivered on 9th April around late evening. I have raised a complaint in the morning on 10th April that there is some problem in the AC and they raised a ticket to Voltas for a technician visit. Even after confirmation from the technician that the motor in the AC is defective, Croma is not replacing my product. Instead of replacement, they are sending technicians again and again for repair. As I have purchased a new AC then how can I accept a defective piece or the repaired one. Please help me with this issue and direct them to replace it as soon as possible.

On 13th April 2022, I ordered an iPad 9th generation, 64gb Space grey from your website at 7:00pm. It was a store pickup from Sion, Mumbai, Maharshtra. Till now I have not even received a single confirmation message and invoice even though the amount got debited yesterday only at 7:08pm . On the website it is showing no order has been placed. Please look into this! I have called your customer service but they have raised a service request from completely different account through which I have not even ordered. They have raised service to completely different product which I have purchased in past. My account details are as follows
Name - Santosh L Parab
Registered Mobile No. - [protected]
Email id - [protected]@gmail.com
Order I'd[protected]

Please resolve this issue ASAP.

I had purchased a CROMA LED HDR 24in TV through Amazon on[protected] . It arrived in a defective state before installation. As per the return policy it was picked up and I was assured a replacement immediately. After many mails to the customer care there was no action. Later I mailed the grievance cell, but they too gave a false assurance that it will be replaced within 5-7 days. But it has not arrived till now.
I'm not happy with the customer service that TATA croma has for its customers.
I would like to get the replacement immediately or at least refund me full immediately.
TATA Croma has no right to keep my money if they are incapable of replacing the Defective TV which was sent.

Dear Sir,

I deeply regret to inform you that in spite of so many follow up with your office I have not yet received the revalidated coupon,
I have returned the defective products to your CBD Belapur Corma stores, still, some courier person is coming to collect the defective products from my home. I could not understand your coordination between CBD Belapur stores and your customer care dept.

I would request you to please look into this matter personally and sort out the issue between the stores and the customer care dept.

Please issue my vouchers immediately without any further follow-up with you.

11 april 2022 i bought a iphone 128gb at 53k net cash sharp at 3.30 pm and the next day morning there is huge price drop upto 3k flat discount and 3k cashback the total product value is 47k on 12th april 2022, i raised the request todo me a favor less than 15hrs only so please do something orelse give me adaptor for my iphone, but the customer service manager in tht branch behave like a god n owner of the store, im totally diappointed even a common man mind worry abt this huge discount less than 15hrs,

Sir im requesting you to please do something bcs on paytime the service is like a butter smooth once the payment done there is no valid use and respect to the client

i trust ur management to close the issue.

Regards
Dinesh.R

I bough LG washing machine from Croma Bopal Ahmedabad Branch.
I got two Domestic Air conditioner service which one is Dry service and other one is Wet Service for air conditioner.

I register a request through croma customer care and told them that i would like to register a one of my free wet air conditioner service, which i having at my home town Junagadh city. Also i gave them a full address of my home town which is:

9/A, Anuradha Park, Ganesh nagar, B/H Madhav Apartment, Aaditya Nagar Main Road, Joshipura, Junagadh 362001

Then i got calls from Ahmedabad city for AC service... I already complain that i have to service my AC at my home town address which is junagadh, then again i got call from Ahmedabad and the service guy came to my Ahmedabad home's address... Again i complain to customer care and again the service guy came to Ahmedabad home...
So this is very unprofessional behaviour from croma i faced again and again.
My complaint is not resolve, i called croma customer care so many times but nobody gave me satisfied resolution...
I got such a very bad experience from croma...
Please do some needful...

I am attaching the invoice copy that i have in my mail and also send you details mention below;

Invoice No: SLA[protected]
Date Time:[protected]
Order Id: SOA[protected]

Apology,

Humble request to redeem the voucher-

To Inform you due to Covid Situation i was unable to redeem my Gift Card worth Rs 9000 . Now as the Rules and restriction are Mild i would like to redeem it during the check found that the Card are expired on 11-March-2022.

Due to continuous patient in our society the Campus was locked for any vendor . NO In and out movement . Hope to understand the situation and help me with this

I have purchased nokia 5.4 online in croma website and since it's croma, i trusted highly and paid complete amount of Rs13000 on 27th March 2022.
As promised the product was supposed to deliver on 28th March 2022. The status changed to out of delivery since 29th March 2022 but the product was not delivered till 31st, which is when i raised cancellation request on 31sy night as i already purchased mobile from Amazon. The next day of cancellation request i e on 2nd April, status changed to delivered without me even receiving the product. How can they show false information that ita delivered without even delivering the product?
I have been calling croma customer care since the time i booked the mobile, no use at all, they even shared me the delivery person mobile who had switched off his mobile.
Croma lost all the trust i had in them past many years with this incident because it's been 10 days they haven't resolved my issue not refund my amount. Seems everyone working in croma are taking customers ver liniently otherwise this would not have happened to me first of all and even after multiple complaints, no one in croma even bothers because it's not thier money which is lost right.
Finally want to say better go for Flipkart or Amazon as it's highly trustable.

I got an LG washing machine on 22-March-2021.

The product delivered was with a defect so we asked them to take it away and refund the amount.

I booked a complaint and asked them to pick the product. Its been a week and no response from the customer care and also the delivery person..Every day I call the customer care and the delivery person and ask gim to pick the product he says next day next day.How long should we wait.

Very very bad customer service from the customer care and grievances department.
We are suffering here without a washing machine.They have not picked up the damaged product and also they have not refunded my amount.

If you cant satisy the customer needs why the hell do you have a customer care number and why do you sell it. Worst service from croma.Never expected this.

They are spoiling the name of TATA groups