Croma Complaints & Reviews

There is a leakage problem in our water dispenser....

Sir, I am satish kumar, i purchased gas stove from croma centreSec -29 gurgaon, and delivered on 10 nov and for that 2 agents contact me and reached at my home town and for installation they demanded for ₹400. As no comment was mentioned by croma centre sales man for installation price. And that delivered package is packed like that only it has not been opened and for this i am suffering a lot kindly pls help as soon as possible.
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I purchased a product(Boat soundbar) invoice no. SLA[protected] on 7th Oct 2021 from chroma center, Preet vihar, Delhi. The product was out of stock at that moment and they assured me that I will get the delivery within 4-5 days and max within a week.

Now its been more than 10 days the product hasn't arrived. I have made number of calls on daily basis to chroma store as well as customer support number and every time I get...

Order for fridge placed on 31st October, Order number:[protected]
Estimated date of delivery was 6th Novemeber. Product has still not been delivered. Customer Service is not helping at all. Just saying we will get back to you. Blue Dart tracking number: [protected]...

I have taken Dell Inspiron 3511 core i5 1TB HDD and 8GB Ram. Laptop was working extremely slow from day 1. We went to Croma Store Gwalior M.p. on the very next day to check. The Service Guy there told us to upgrade to windows 11 and it will work fine. I put the windows for upgrade and it failed twice. Again we went to the store and the service guy tried himself to upgrade but failed. Then they said to add SSD drive. We said without SSD also...

I ordered a laptop from croma.com on Friday (12th, November), My order was processed at 5.30 in the evening but I haven't got mail or text message that my order is placed. I tried contacting customer care they assured me that my order will be placed within 4 hours. I waited for 4 hours still my order was not confirmed. I tried customer care again they assured me that my order will be processed within 24 hours I waited for 24 hours too. I...

Samsung LED TV 43 -T - 5350 dated 07.11.2021 was purchased by me from your store at Aerodrome Road, Indore. At the time of purchase.
For delivery and installation date was mentioned as 09.11.2021, when the TV was not delivered on that date, I searched the store number ([protected]) on the website for delivery information, which was switched off, other numbers found[protected] to call on it. But no response was received even after...

Hi

I purchased a laptop online from https://www.croma.com/ on 10 nov 2021, my money got deducted instantly, got the message about my money deduction from my bank.

I received a msg on screen from croma, "That your order has been placed, and we will confirm your order once we validate the payment "but still two days have passed, i have not received the order confirmation, nor any reply from Croma, i have been...

Those who r handling customer care a very rude and unprofessional, at least they should listen what customer want to complain. I had never expected such thing from Croma service centre. You should give some respect to customer for a service they need, it is always possible to do in more efficient way. So I hope you can teach some sort of moral ethic how to handle customer....

I purchased a Split AC in Raipur on 30 October, 2021. It has not been installed yet, despite repeated calls to Customer care and the Croma showroom. My service requests are closed without any one attending to them....

I buy Bosch make washing machine 7kg front door on 28th Oct 2021 via online. And that time websites clearly stated that if you made payment through ICICI debit /credit card 10% or max 2500/ cash back available so made 100% payment of Ra 32340/- through my ICICI debit card but I didn't get any discount. Since I purchase I keep calling customer care and mail for the same but no one give me proper answer
Pls don't brake my trust on tata...

Purchased the product on 02 nov 2021 online which was to be delivered on 08 nov 2021. On 08 nov 2021 at 5pm, delivery boy rohit kumar called me to pick up the product from a point which is 1 km from my home, i declined and advised him to deliver the product at my home as it was purchased online full paid in advance and to delivered at home. He did not delivered the product and when contacted him and his company bluedart, both rudely responded...

We purchased geyser from croma online on 8 Oct get delivery two day late on 15 Oct and installed on 17 Oct. Geyser was faulty and complained to croma on 25 oct. 13 days had gone by still my complaint is yet to resolved . Receiving computer generated mail to solve problem in 24 hrs but no one called me.

Mb:[protected] Abhinay Harode...

I have place samsung refrigerator order. I m completely full payment but store manager saying stock not available wait 1 month...

I have purchase Dell Inspiron laptop with 94, 000/- from Croma online website (Order ID:[protected] but received damaged product! They Picked up the damaged product on 30th October 2021 but refund amount still not credited. Called Croma customer care at least 15 times in last 8 days but they do not give any satisfactory answer. All they have is "we are working on it" and they have no idea when I'll get the refund! Shameful.
I'll...

I bought a hitachi tv a in march 2020, few months back tv’s main remote some key stoped working i also have extended warranty of 3 years. 2 times the service man came and did nothing but changed the remote power cell and Clicked the picture of tv model and went. Now they are saying that the tv remote doesn't comes under extended warranty so i request the croma to tell me what type of this warranty it is. Is it really a warranty? Is this...

I ordered a soundbar vide order no.[protected] dated 31.10.2021 at croma online and delivery to be done by 06.11.2021.

But, as on 06.11.2021, the item is not delivered rather no information received till date regarding updates of delivery.

Croma being a company from TATA group, should continue their good name, but they rather cheating common man.

Immediately deliver my item otherwise I shall...

I ordered a soundbar vide order no.[protected] dated 01.11.2021 at croma online and delivery to be done by 06.11.2021.

But, as on 06.11.2021, the item is not delivered rather no information received till date regarding updates of delivery.

Croma being a company from TATA group and you should continue their good name, but you rather cheating.

Immediately deliver my item otherwise I shall mail...

Hi Croma,

I booked two mobile phones(Samsung Galaxy M11) on 6th of Oct thru online, not delivered the product for a couple of weeks. From 15th oct i requested to cancel the product and refund my money but it was cancelled on 25th Oct. Till now I won't get the refund.

I called dozens of time to customer care but they are saying in its process. Today I spoke with Jaffer(customer care executive). He wantedly put...

Price displayed on display for Fitbit is 6666 but while billing they told us that it’s increased by ~1000...