Croma Complaints & Reviews

I have purchased LG Side by side refrigerator but not working properly.
I have given return request to Croma in return time limit of croma policy.
But croma not taking responsibility.
I have given complain to LG Also but lg asking ask to Croma and croma asking ask to LG.
Last and final email to Croma please return and refund my money.bit no response by Croma since long.

Bharat Modi
[protected]
[protected]@yahoo.com
BHARUCH guj.

The order was placed online on 30/11/2021 and got delivered on 1/12/21. When I opened it was an Empty box. I raised a complaint about the same, but they deny for the refund as they were asking for a video at the time of opening. but there is nothing mentioned about the video.
order no[protected]
Service request-SR[protected]
Email [protected]@croma.com

There is my brand new sound bar no working.

Greetings of the day. This is to please be noted i purchased Smartphone Vivo Y33s via invoice number SLA[protected] dated 14.01.2022 at 1.48 PM from Croma situated at Plot No.C, Aditya City Centre, GH-3, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh 201001.
At the time of purchase, the salesman is in such a hurry that we cannot check the device properly. From the inception device is not working properly and blue light is coming continuously on the left side of the screen. After 6 days when the problem did not resolve, I visited the service centre of Vivo placed at laxmi Nagar Delhi on dated 20.01.2022.
After inspection the customer staff of the branch said that this is a dismantle device given by the store and needs to be checked/replaced where you purchased the phone or the device is dismantled by you. He asks me to pay the amount of 4000.00/- Rs in front without investigating the thing.
This type of problem earlier also occurred when I purchased Mi Band 4 watch from this store in the year 2020. Earlier the problem was wisely handled by the head Sh. Gursukhmeet and new band given to me instead of faulty band.
This type of fraud by Croma certainly defaming the name of VIVO.
Requested to kindly issue necessary directions to concern to change the device picked from home by giving an alternate device and also compensate accordingly for mental agony.
Further it is pertinent to mention here that kindly check all the devices in the store with proper guidelines so that the store named Croma situated at Plot No.C, Aditya City Centre, GH-3, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh 201001 not able to cheat people further.

Dear Sir

I have purchased HP printer from Chrompet and sales person insisted to purchase onsite warrenty.But service is available only in metro cities like Chennai but onsite service provider not available in Thanjavur district.After complaining in your customer care, Onsite person arranged for pickup the printer from my place to HP authorised service center at Trichy.
After a week later they messaged me they are revised the expected delivery date again and again.Almost I have 15days lost and not yet received my HP printer from Onsite.
Thanks to intervene from your end for expedite the delivery.
Regards
Dheenadhayalan
[protected]

I booked laptop from Tata Croma, College Road, Nashik. I had cancelled my laptop booking on 9 of January 2022. For this transaction I made payment through my ICICI bank credit card. The authorized person told me that the whole amount would be reversed to your credit card within 5 to 6 days. I visited Croma store and filed complaint against issue of pending refund. My complaint number is SR[protected]. But the amount is not reversed yet. Please do the needful.

I bought a noise colorfit ultra smartwatch on 19th Jan as a surprise for someone the price being 2999/-
And as the person did not like the gift I went to croma stores that I need to return it to you as It is of no use to me and claimed for a return for the same but the executive was way rude one can expect directly said no the policy is not like that we can replace on technical fault but no refund and the box is open...I mean obviously we will open and check right? There is no wrong with that and now i[censored]nfortunately if the watch is of no use to me than what should I do I would obviously ask for a refund right now am I not even entitled to ask for my hard earned money? Or not I need a feedback from croma support what the best they can do in this scenario there
1. There is no single scratch
2. No related papers are misplaced
3. It's not like I am asking for a refund after 2 weeks or a month hardly 24 hours have passed.
4. Nor did the employee while buying informed me that we won't be able to refund. Please revert ASAP

No:SLA[protected]

I purchased the laptop from your store at Hubli Karnataka. While updating of software the Croma service staff made some error. Due to that laptop started miss behaviours. On that basis I demanded that to replace it. They were sent to service...

Now my query is refund my paid amount... now I don't think continue with Croma..

Hi my self ravi . I have purchased an lg micro wave from croma bangalore location in 2019 . And now i have re located to hubli to my home town . When i have taken the product dey told if i take 2 years extenal warentee ill get free service but recently i have contact croma and given an service request in hubli location . Dey are telling i have to pay now and dey are not responding .

Regards
ravi
[protected]

What happens if the product (5days of purchase) is misbehavingly damaged or misbehaved with my windows and MS by the croma staff in the store during installation...?
Cuz my laptop is misbehaving within 2days of purchase...

They provided me defective laptop

Recently i purchased a laptop from Croma store kukatpally, they told me if you convert 6 months NO COST EMI you wont get the instant ICICI credit card discount. I said ok I need NO COST EMI but they converted that amount in to normal EMI with 13% Intrest rate. They bluffed me and finally I lost card discount and additional charges for EMI conversion.

I paid around ₹122k for a laptop on Croma’s website. The payment was deducted and the URL clearly shows my card was charged. I got an email from Croma saying “payment [was] in transit” and that they were awaiting confirmation from their “partner.” I asked them what it means and if they were going to still give me the product or issue a refund. Their standard response over a dozen calls and messages has been “concerned team will...

I have purchased sampurna sound bar+ sub buffer, but now only bar is working and sub buffer are not automatically connect to bar. Subbuffer is not connecting to it's bar

I had booked an iphone 13 with Croma and for my old phone (One Plus 5) they told me i will receive 5000 + 3500 as the phone exchange amount was 5000 and above.

I had confirmed this amount with them on two occasions and they told me they will pay 8500.

The day i went to buy my phone they told me their vendor was not ready to pay additional 3500 and Croma themselved took the phone for 5000 and didnt pay me 3500.br...

Led not start from it's remot

I had buyed s40 r sony sound bar regiatered mobile no. Is [protected] ok i have purschased tht product on 4 th jan its ### normal sony sound bar for tht thing to deliver u r taking more than 9 days i have flight to catch today plss call me on [protected] si tht i can show u proff tht daily tht guy is promising me tht i will deliver today 100% u have given me coupoun but i dont want tht i want the product to get delivered i can retuen back u r coupoun

My dear sir

I m dilip hemantkumar sindhi

I m x emp for panasonic india from palanpur croma croma palanpur mese muje nikala gaya tha meri ek galti ki vajah se mene mafi bhi mangi thi but muje aj complaine isiliye karna pad rha h bcoz me abhi dusri jagah job ke liye apply kar rha hu to croma palanpur ke manager us company me meri image kharab kar rahe he muje dusri jagah bhi job karne nahi de rahe agar asa ho raha h to muje majburi me manager ke khilaf complaine karni padegi mal hani ka case karna padega aur ha ab me apko apni galati bata raha hu ki mujse kya galti hui thi croma palanpur me

To hua ye tha ki samsung ka pramoter mukesh yadav uski ek gandi adat h jisko b dekhta h vo marke touch karta he aur mera accident ho rakha tha mera hath facture tha us bande ko mene bhot bar warn kiya tha ki muje is hath me touch mat kar muje pain hota h fr b usne 3 ri bar touch kiya aur muje usi hath me mara muje bhot means bhot pain hua itna jyada ki mere muh se gali nikal gyi aur pass me ladki khadi thi hamare staff ki emp thi vo to bas mujpe in logo ne case bana diya ki bande ne gali di he isko nikalo ab ab ap hi bataiye gali kon nahi deta store me sab gali dete he even ladkiya bhi gali deti h ye mene khud apne kano se suna hai aur ye log itne battamiz he ki muje nikal diya mere TL ne bhi is cheez ko dyan me rakhte mail dala he but us mail ka reply nahi aaya chalo vo sab chodo me nikal gya na croma se dusri jagah jha apply kar rha hu unko kya jarurat he asa bolne ki ki ladka acha nahi he hamne hi usko nikala hai muje dusri kahi bhi jagah apply kar rha hu ye log muje job nahi karne de rahe agar mene aatma hatya kar di na case croma par ho jayega bhari padega ye anjam apko pahele se bata deta hu me apni job ke liye aatma hatya karne ko bhi ready hu is bat ka turant action lijiye varna me aatma hatya kar dunga name lokesh mudliyar aur karan marvar ka hi dunga in dono ki vajah se meri job gayi mera career barbad hua he me apko isiliye complaine kar raha hun dhaynyawad ...

We went and placed order of Samsung washing machine on croma Koramangala store on 31st Dec. We were told it will be dilevered within 3-4 days. We have been calling customer care number everyday since 6 days now. Everyday they say it will be dilevered today and it hasn't been dilevered yet.

I have purchased 3 e-giftcards of Croma and which was issued on 19/Jan/21 and 20/Jan/21 and now when I am going to redeem that and checking balance, the croma giftcard site cromo.woohoo.in shows that my cards have been expired whereas the cards validity was 1 year from the date of issuance which meant that cards are valid thru 19/Jan/22 and 20/Jan/22.

Need immediate support and resolution as I have to use the cards within one week or before 14/jan/2021