Croma Complaints & Reviews

Hi Team,

I had raised the compliant on 21st Oct 2021 and since then I am still waiting for a proper fix or solution from both Sony or Croma for my Sony TV. The Sony Technician had visited my place couple of times stated that there is issue with my Settop box, I even replaced my settop box, then after that again the technician visited and this time he changed the motherboard, but the issue again was unresolved, after a couple of visits he said there is issue with the software itself and then at last came to my place 1 week back and installed the software, but the issue arised again after 2 days.

Is there anyone at Croma who really have the courtesy to look into this issue on priority and help the CUSTOMER like me. I had a huge trust and bonding with Croma and have been buying so many products, but this is the first time I am so damn frustrated with the kind of poor service Croma is providing to the CUSTOMER.

I have even taken extended warranty for my TV from Croma, they said if any issues unresolved, no questions asked, they will replace the TV, ###, they neither replaced the TV, neither they repaired the TV.

I am writing this with all the frustration I have on Croma, because almost every day when I wake up I keep calling the Indiranagar showroom number and ask them for status on my compliant, I get only one response, by evening you will receive a call from Sony Sir and they will resolve it. ###, again nobody calls.

How long should I wait for this issue to get resolved and should I just throw the TV right in front of the Croma outlet, please do let me know.

I just want the problem to get resolved, could someone respond to this message and help me getting my issue resolved, I dont think anyone should be waiting months together to get a issue resolved on their product.

PLEASE CALL me on [protected]
My compliant number is 68189677 & 68464510

Thanks,
David

I ordered ipad 9th generation by prepaid payment on 9th December for urgent requirement .
Croma claim they deliver the product on 14th December . On 14th December they don't know where the product is ..
I need ipad urgently .
I committed someone for the product ..
This is unexpected behaviour of Croma .i am very disappointed by this .
Never trust again on this.

I purchased a macbook, paid online, but cancelled the order in less than 24 hours before the delivery.
I have broken my head over several follow up calls with Croma customer representatives, but each time they ask for "SOME MORE TIME". It has been more than 17 days now.
There has been no refund and no specific timeline to provide me with the refund
Order no.[protected] Nov)
Croma must be brought to the court and they must pay me my money back with interest.

We purchased Usha D/Cooler 50L Dynamo 50DD1 on[protected] in Vizag-Murali Nagar-A205. Item Code: 223876.

We got the demo piece. We took extended warranty for 2years. It isn't been working since the start. We've given plenty of complaints but nobody responded. We need an exchange for it. Otherwise we will be taking action and will give complain to the Consumer Court.

I purchased haier refrigerator from croma sion i got delivery on saturday 4/12/2021
After they unbox the refrigerator i notice 1 dent on main door and some sraches on it so i contact sion croma for replacement so they told me to do complaint on website so please give a response on it

I bought Russell oil heater yesterday but the description is out of the box as the plug wire when not in use for storage didn’t fit .When raised a complaint to the concern person who had told me about it didn’t even have the slightest manners to even ring me back until I called her.
She only gave her own description that it’s only a show case which is totally unacceptable.
I have purchased from croma as I have been getting stuff from here and felt good till now which I find it very poor and unsatisfactory.
I want a refund for this product which is a defect piece as I wasn’t informed earlier.Not Al happy with the person who attended me .

I had got a promotion code with which i had ordered a sond system now chroma has cancelled the order from there end what actin can be taken...

Hello, during black friday sale i made order of 4 items samsung galaxy 21 plus, spigen cover, spigen screen protector and soundrevo cover at croma online store. Out of which i got delivery of soundrevo cover through BLUEDART on last sunday(28th nov) then on monday morning around 10:30 AM(29th nov) For rest of three products including the smartphone i got sms and on website status that it is delivered whereas there no contact, no otp, no delivery...

Bought a Jabra 75t from hosur croma, Baglur Road. They didn't even tested it and the product was not even functional. Took it for replacement but they wanted to observe a non working product. Wasted my time by calling me back to store for a replacement and offered other earbuds by doing additional payment since all the earbuds similar to what I had purchased is more expensive. I asked the customer service executive to confirm if they had the same model for replacement which he said they had but when I reached the store they offered me another model instead. One of the worst customer service experience with these guys. Now I don't even know if they are planning to replace the product or refund my money they haven't even said anything.

Its was totally defective pice n you guys did not changed also thats totally bad servies

On 30th November 2021 at 11.30a.m i went to croma(RKprime, 150ft ring road) for buying mixer and juicer and finalise croma mixer of 2399Rs in which they said 250Rs will be cash back if old mixer is brought.

At 3.00 pm i went there with my old mixer for billing they made up wait for 20 min ( hardly 3 or 4 customer were present in store) after certain internal discussion with their staff finally they said "sorry sir product of croma is not available in exchange"

"FALSE COMMITMENT TO CUSTOMER"

I have purchased ADSmith water geyser on 26/11/21. I have assured that the installation would be done within 48 hours. On 29th I called customer care and logged a complaint. Croma wakad number provided on website has no response. No one is there to ans the call. I am tried of calling them from last 4 days. please help

now I regret that I purchase their extended warranty. Croma is not able to provide initial service what would they provide for extended warranty service.

Customer name - Abhishek Sahu
Product - AO Smith Miniboat 3L/3KW White

One of my friend has ordered iPhone at 20th November it supposed to get delivered by 25th however still not any proper updates, croma is saying they do not have order in their system they are working on it however ko words on delivery

Service request number
SR[protected]

I bought an lg washing machine and samsung refrigerator from Croma store november 28th for which they promised next day delivery. We waited for it on Nov29th, called up the store in the evening and they confirmed that it will be delivered before 7 pm and they provided the delivery driver’s contact number. When we called the driver, incoming was blocked on the number and we called the store again and updated this. After sometime, the driver...

This is to bring to your kind attention that, self has bought kuving’s cold press juicer on 27th. On 28th we got message that product is out for delivery. We spoke to the delivery boy and he kept us on tenterhooks on 28th and product was not delivered . Today, since morning he is delaying the delivery ( it’s 1900 hrs). I don’t understand his personal priorities over customers. I was eager to hold my product but now highly disappointed.
Fun fact, delivery boy delivered products just 1.5 km from my house, and at the time of filing complaints he is 10 km from my house.

Yesterday on 28th Nov, I had been for dishwasher. Executive connected me to online expert to get doubts solved. Meantime, manager n few other staff n clicked my photos, Without my permission. Second time again one of staff started clicking my photos during which I raised my voice. I don't know how they will misuse my photos n due to privacy concern I am forced to file complain against them. This complaint is against nashik college road outlet against manager n other staff for this act.

I ordered an hp pen from croma on 18 nov. Order ID is[protected]. It showed delivered the next day but i did not receive the product. I contacted customer service daily since that day. Only response was to wait further and that i will get a call when it will be delivered. But no positive response so far. Its already been 10 days. If the product is not in stock then please just refund the amount!

My Split AC is just 5 months old but it is not cooling properly .Also the display of remote is not working. Need replacement of remote .

Requested to please raise complaint and send someone.

27/09/2021
naushad ansari
i want to purchase a laptop with high configuration and and i told him that i want to buy apple macbook but he convienced me to buy dell inspiron 15 3500 and noe i regret to buying this product tis laptop hanging very much and i can not do my work properly can you please do some need full steps or change me to the apple macbook

Hi,

I have ordered a smartwatch and received the defective one. Please return my product and money as soon as possible.

Invoice Number : A[protected]A072
Invoice Date : 20 November 2021

Thanks,