Croma Complaints & Reviews

I ordered the Bajaj Air Cooler from Croma JP Nagar store on 27th Mar 22 at around 1pm. They promised to deliver the product on next day but till today 30th Mar evening 6.40pm it is not delivered. Moreover the tracking status showing it as delivered. Store representative Waseem claimed it was system glitch and the status is wrongly updated. but asked when the product will be delivered, there is no positive response from him. with this the way he told over the phone that he will send the product via private porter raised an trust issue as he told he will delivered it from the store which itself shows a used product will be delivered because the representative claimed while selling the product that they dont keep stock in the store but it will come from warehouse. I request Croma to return all my money along with interest and for breaching the trust I also need 20, 000 as compensation. I lived my 4 days without the cooler in this summer where I wanted it on 28th itself.

I purchased PureIt RO-UV water purifier on 27th March from Croma Kothrud branch. The delivery date was 29th. There is no message, no communication from Croma on delivery. The store room contact number provided by Croma is always coming switched off. No one is picking up showroom contact number.

Hi Team,
I wanted to place an order today and I noticed that my E-Vouchers expired. I understand it has a validity and I'm to be blamed could not redeem this within the available date, due to some of the reasons. But the Card amount is for Rs. 15000 which is big amount. I request you to help in getting the reactivation of E-Vouchers.

Hello sir!

This is Girish Vasaikar from Nasik (MH). I am regular customer of 'Croma'. Few days back, I have given my laptop for servicing. The problem with my laptop was operating system was not working. It was not getting started. So I handed it to them.
Later when I took my laptop back, the whole data other than C drive was missing which they formatted without my permission.
When I took my written complaint to them, they directly refused to take it and also they tried to convince me that there was no data at all.

The data in my laptop was very very important. I can not afford to lose it. So, I hereby request you to please get it retrieve back or ask them to pay for the same or else I had to go to the consumer forum.

Details regarding the issue are mentioned and attached below:

Shop name & address:
Croma
Unit No.1, Hari Prabha Solitario, 2/101, Thatte Wadi Rd, off College Road, Kulkarni Baug, Nashik, Maharashtra 422005

Laptop details:
HP 15 - BR104TX 8Gi5 8GB2X + off SLV (Sr. No.: CND8032LZH)

I have bought refrigerator on 23rd march from Croma on 24th Whirlpool engineer came for installation after installation refrigerator started making loud noises when complaint immediately Croma confirm that engineer will visit in 2 days to resolve the query but it's been 5 days I been asking for return or replacement but I have not received any support or resolution from Croma.
Instead request log by me for return and replacement was closed by Croma without my consent.
As per policy customer care return product within 15 days they are denying for that as well.
In short I bought this product its defective and no one is responding to my query and I am stuck

My croma 1.5 ton inverter ac is leakaging from indoor ac unit,
Water Draine is not working properly.
Water is leakaging from inside of ac.

1. LG tv is not working
2. Croma 32" is also not working

I had purchased samsung washing machine in 18th march from Croma store on ghodbunder road and was promised delivery on 19th march.
Till date product is yet to be delivered to me and if we check status on croma website it shows delivered.
I have been following up from 19th march however there has been no response from croma customer care

I had bought Croma AC 1.5 ton from croma website while it was showing next day delivery ( 27th March). Even during payment it was showing the same next daydelivery. On the next day morning(26th March) it started showing delivery for 27th March. I talked to various customer services executives but they just provided me a complaint number and no further solution. If they would have not mentioned next day delivery i would have bought it from the store itself the same day but now I'm stuck with payment done n awaiting for the the product. Today is 27th and still I haven't received any info regarding my product. I would like to take this to consumer court for not following their own commitments and running a scam of next day delivery. Anish Mishra

This is to let you know how croma service scams the people who belive in thier service.

My washing machine was not working it was starting and stopping within a few minutes.

techinician came next day did a reset and machine started.He gave us afilter andde-scaling powder worth 3000+ from and assured us from now on everything works. And you need start post 3+ hours after the cleaning.

Later when restarted same issue persisted.

L1 manager by the name sunil mob no:[protected] wheni called him even before i could explain the problem to him he said PCB is gone!

When i asked him why did he sell me the powder then, he kept repeating it is good to have.

Why should i pay for the things which is not working for me.

Then his lies went on and on.I have cancelled the SR.
Beware of this guy

Hi
Ms. Ramona Fernandes
grievance.[protected]@croma.com
And
Mr. Shiv Barai
nodal.[protected]@croma.com

I purchased Samsung wind free Ac 1.5 ton from Croma store Oberoi mall Goregaon Mumbai . Product delivery was scheduled on 22nd March, but still waiting for delivery of product. I am following up every day with sales person and calling to customer support but no clear updates only they are changing the delivery date every day . Reason they are indicating system is down hence they can not track the delievery .
I do not accept this reason and understand this as excuse .
I had great trust with croma for electronic purchases and I did in the past but this experience is so horrible that is making me to rethink visiting Croma in the future and suggesting the same to my friends and colleagues .

Below is product detail :Order ID - SOA[protected]

Thanks
Anurag Mishra

A lot of my croma vouchers has expired as I was unable to use them within expiry dates since croma store near me shut down . So request you to extend my vouchers, since I paid the whole amount for the vouchers

I have purchased an A/c on Sunday which was supposed to be delivered yesterday. I haven't yet received it and the concerned person says it will take more 3-4 days for the same. Highly disappointed with such kind of service and logistics. I have ordered it from registered number-[protected] in name of Santosh Harlalka

The CX support said that the refund would be in bank account and now they are saying that it's not possible to refund and that product is not good it's a manufacturer defect

Mera name agnish singh sir muje pichle 2 months se job par ni bulaya mai sepect ho chuka hun and bol dahe hai vaccancy full hai jab lhali hogi tab ana sir mai yeh hope mai hun ki muje kab bulayenge agr nai bulana toh plzz muje boldi jiye sorry aap nai aa sakte next tilme try karo yeh meri request ignore maat karna plzz

The Installation of our AC is still not done.
We got the delivery on 19/03/22 but no one has shown up for installation.On top of that the installation team has sent a installation confirmation mail to the customer support when in reality they haven't even shown up and no installation is done yet.
None of the number they have given us are in working condition as we can't call any of them because they are either invalid or wrong.

I am highly confused as to how customers
Support received an installation confirmation mail from installation team because the
AC IS CLEARLY NOT INSTALLED YET

I hope you look into the matter as soon as possible.

Please do the needful at the earliest and send someone for installation.

Thankyou

Regards,
Dipak Chavan

I purchased mobile with full payment but product is not delivered.

Order ID:[protected]

I booked 4 wet service for a/cs more than a week ago against mobile no [protected]. I was told a service engineer would contact me within 24-48 hours. I waited 72 hours and then called to remind. They informed that they had no update but i would be contacted in 24 hours. When no one called I once again called them and was told the same thing. Summer has started and I'm unable to use my a/cs. I'm sure they're behaving like this because these are free services against a promotion they were running when I bought an expensive laptop from them.

I have purchase a lenovo laptop from croma karol bagh delhi branch. as per bill and purchase date is 13/03/2022 . But i have checked the laptop warranty. already started from 14/12/2021. thus he is provided the used laptop. as per company policy and croma laptop warranty is 12 months but as per device only 9 months is remaining.

Mane 1st march ko phone liya uska battery low ho Raha hai. Maine 2nd march ko Croma me wapis Diya Lakin Abhi Woh muje wohi mobile wapis Kar Raha hai jab ki uski battery low ho rahi hai, Baad me unhone muje wapis bulaya Aur wapis Bola ki One plus mobile ki Battery half day tak hi chal ta hai uska Processer and uski coluer full screen ke karan, to yeh baat apke executive Jo pehle bata ni thi n din me 2 bar charge Karna pad Raha hai yeh apke executive Ka mistake hai
Dear Sir/Madam Mera request hai ya to Mera refund karo yato isse Achi battery wala mobile do