Croma Complaints & Reviews

From last 3 weeks I am calling croma call center more than 5 time for RO Servicing. Every time I am getting assurances that within 48 hours it will get resolved but nothing done till date. Croma service is really pathetic. I dont know how to teach these hackers a good lesson. This is condition of Tata group's
owned company. There is no way to escalate the complaint. No time line for xomplaint resolution. Complaints numbers are mentioned...

Sr[protected] - go through this ticket number.

It's been more than 2 weeks to purchase this product and it's been more than 1 week when i wrote my 1st email to you. Still, there is no update/resolution regarding this. Seriously you guys are fraudsters. Want you to get back 2 me over a call at the earliest.

Also, i don't want any calls from customer support executives i want the call is to be done by someone...

Order No -SOA[protected]
Product : Hobb
Amount : 19000

We bought a hobb from Croma on 1st of October 2021. We were told the chosen model was not available in the store, hence they will get it from another store and home deliver it within 7 to 10 days(maximum). Believing their words we made the payment and kept on waiting for the delivery. As it was Durga Puja in West Bengal we thought its taking longer time than...

Hi I have recently purchased a 55inch Sony X80j TV and I find that there is a green backlight appearing. While I am waiting for the TV technician from Sony to come and check I found to my surprise that this TV is actually a refurbished one. The reason why I say this is because i have opened the Netflix account for first time to configure and I find someone else's mail account also being shown up. This definitely means it was shipped...

I have placed an order for iphone 12 pro 256 Silver and a back cover, which was supposed to be delivered today i.e. 16 Oct but i have not received my phone. Customer support has no idea about my package and there is no tracking available on website as well for the delay.

I have just received the back cover but not the iPhone. Horrible customer experience with such a high value product.

This could be my last product...

I have purchased OPPO Mobile worth rs 30k and having battery issues. I have returned within 24 hrs in saleble condition. Looking for refund....

Worst customer support ever, no updates, worst service of croma, taken money no response...

The Customer support is dam worst, not even updated from the day of purchase, worst serve ever...

I had visited Croma today 14th Oct 2021 between 5 pm to 6 pm (Infiniti Mall, Malad West, Mumbai) to purchase a new Mobile phone. The croma representative introduced me to Samsung S20 5g (8GB Ram). He offered me a deal of INR 31, 399/- (Including Ongoing offer and exchange of my old device). When I agreed the deal and proceeded for billing formalities. The representative told "Sorry Sir, the offer is over you have to pay INR 37, 000/-, "....

I had bought a Sony Headphone at Croma store, Gokul road Hubli, first the sales person at Croma did not even bother to explain the features of the product. After buying I got to know it was not Bluetooth enabled so I went for replacement At service desk one Mr. Pattar came and said he cannot replace and just left the place before we could. I told him that I'm ready to go for higher version and pay extra for that and requested him to replace...

Dears,

Greetings of the day !!

I am more worried and registering this compliant to know the exact status of my first ever purchase with croma.com.

My Order was expected to be delivered by today (13, OCT 2021), but this did not happen.

With the provided tracking ID from Delhivery courier Partner, I could see the order is still pending for pick-up at the merchant side ( CROMA ).br...

I bought sennheiser cx 150 bt from croma and it is defective when it was recieved to me one side of earphone is not working and i contacted customer care and they denied to return it and i refused so they opened a service request and i had not recieved any response from them.
Order ID:[protected]...

I had purchased through Croma in January 2021 in Croma center in Sector 49 Sohna road, Gurgaon. Due to a severe COVID situation in my family wherein all of my family members fell sick including demise of my Massi, I was not in a position to get this TV installed in my apartment. During this time period, TV supplied to me remained untouched with all seals and its packaging box intact. Recently I had made a request for installation of the above...

Before 10days i went to my nearest Croma shop n ordered a mirrorless camera...paid the advance money.bt now due to some technical problems on their side they refund my money back...they asked me to wait for some days n assured me bt now they jst refund my money bt I needed that camera for a reason...it makes me very very angry.i will never ever go there....

Purchased a tv on 6/10/2021
No one came for demo or installation despite of many appointments they did not came
Invoice number
SLA055RS2376253

SHASHANK JAIN
[protected]...

I, Atria Das, placed an order using Croma's website on 5th October. My product is OnePlus 9R (256GB ROM, 12GB RAM, LE2101, Lake Blue) Product Id:: 233913
Order ID:[protected]

Initially my order was supposed to get delivered on 6th October but I received a message about delay in delivery and it was supposed to get delivered on 8th.

On 8th October, there was no update on the website regarding my delivery...

Hi team,

I have brought a Eureka forbes vaccum cleaner from Croma. After three months I got a issue and called up Eureka forbes some one came and said motor is damaged and replaced the motor and gave me back. Now exactly after 6 months the same issue happened and wince brand warranty is over raised a request for extended warranty onsite warranty and they are mentioning that motor os not covered under warranty. Guys everyone...

Order ID :[protected]

It was supposed to delivered on[protected] but still there is no update on the delivery from Croma. Even the helpline people are not helping simply raising the Sr and closing it....

I have received the Croma Microwave on 21st September 2021. Since then I have made at least 7 calls to arrange a technician to install the product.
There has been no confirmation on the same from the support team of croma.
The product is lying at the resident; I cannot use the same till it is opened by the technician from the company.
Very disappointed with the Croma after sales service.
Regards,
Daisy...

Dear Sir,

I have Odered Sep 28th 2021 ipad 64gb new 9th gen. but till date 11 Oct 2021 d'not Delverey my address.

please TAN...