Croma Complaints & Reviews

Address: F27, 1st Floor, Kohinoor city Mall Co - Op Society Ltd ,Kirol Road, Kurla (W), Off L.B.S Marg, Mumbai - 400 070

Dear Sir,

Good Evening !!!

I, Zamir Alam Khan & Anis Ahmed Khan, had purchased 4 A/c from croma malad with extended warranty/ AMC on 14/01/2020.
The registered Mobile Number is as follows :
2 A/c - [protected]
2 A/c - [protected]

Our A/c installation was done on 07/08/2020, as per the commitment done by Daikin & Croma that the warranty will be counted as per the installation date. Now, when I want to get my A/c service done. I tried to reach customer care but they continuously reject the service and also drop the calls without giving appropriate feedback.

It feels like I became fool purchasing product from croma, as from the time of purchase I did not received any calls for service of my air conditioner.

Mar 29, 2022

Complaint marked as Resolved

Complain Resolved. I was facing On Site Go AMC warranty validation problem and now after updating the details on consumer complaints, my problem is resolved. Thank you so much

Croma customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2022

Croma Customer Care's response Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: 38, 2nd cross 4th main road biogreen biotech Srinidhi Layout bangalore 560078

I order smart tv from croma but they not doing installation whenever we call they will tell in 24hr it will done like that but still not done its more then 72hrs over

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: Salem

I will purchase last month 22nd Feb samsung s20 fe mobile but still it is automatically perday 4times remainder tone comes again and also heating, battery is not stand by perday

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: Hyderabad

Website: www.croma.com

I purchased a MI 4 K UHD 43 Inches TV on croma online. TV was delivered 5 days ago on 6th of Feb. After continuous calls to the customer care I am receiving the same answer that I need to wait for 24-48 hours. The TV is not installed even after 5 days of delivery. It is really pathetic and dissatisfied. I would like this to be done at the earliest. Thank you.
Satheesh
[protected]

Apr 19, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2022

Croma Customer Care's response Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: No 7, 1st cross 2nd main Srinidhi Layout, Near herohalli

I have received malfunctioning product. Bluetooth connectivity is not working. I have raised case immediately. But Croma not taking it seriously. This product is worth of 20k.

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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I would communicate this issue for resolve cash back offer.

I bought hp Laptop on oct 2021 with bank cash back and no cost EMI offer.

I've received incorrect invoice copy which is not mentioned cash back details. At the time of sale Name: Ajith (No 1 kences tower, usman road, ramakrishna tower, chennai 600 017) was confirmed cash back will receive in your credit card after 3month emi now 5 month has been completed still cash back not received.

Today I met with dept manager Madhan (Id no: 6344) and customer care dept- sekar(Id no:6223) they confirmed that charge slip not mentioned cash back offer later I realized that given incorrect invoice copy and false communication given by T nagar branch team. Kindly provide revised invoice copy with mention cash back offer.

Apr 21, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2022

Croma Customer Care's response Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: Croma, Ahmedabad

We have purchased new Washing machine from Croma, Ashram road Ahmedabad. During installation engineer found problem in its door. As it's a new piece we want replacement for the same. The told us to resolve the issue in 48 Hrs but there is no response after 5 Days.
Kindly resolve the issue.

With Regards,
Dhanish Patel
Mobile no, [protected]

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: Chembur opp R K STUDIO MUMBAI

I have purchased a Kuvings cold press juicer from Croma Chembur on 1.3.2022 with invoice no SLA[protected]..I have requested for a demo and it was told that within 48 hrs it will be done...As on today the demo has not been done and everyday I am getting a call from croma asking me whether the company people have come for demo...It seems croma does not have control over kuvings service.. if the demo is not provided by the company then what after sale service will be provided...I have got a bad experience in dealing with CROMA.. The product is sealed packed and not opened yet for want of demo...My warranty also started from date of purchase...money got blocked...I want to return this product and want my money back. I cannot wait for such a long time for demo...

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: Gwalior

Request you to please check customer complant at gwalior croma store

I have purchased a Lenovo leptop 09.04.2021

Frist problem from leptop in September month issue is charging not support

I am sent a leptop croma store but they are not checked properly and without checking a charging problem return my leptop

So i am personally visit at store and share the issue they are providing additional adaptor and format my leptop but leptop touch ped not working

Next day I am again visit at store or share the issue so short out the issue

I am using a leptop at same day evening but leptop keyboard working automatically on dated 08.10.2021

So i am again visit at store on 09.10.2021 and customer care executive tell me sir please dropped your leptop
and repair your leptop with in 15 working day

Today I again visit your store but they are providing repaired leptop
But I want replacement of my leptop finally

Today I have pic my leptop but he is not working properly

Mar 4, 2022

Complaint marked as Resolved

Still problem not resolved Request you to please check customer complant at gwalior croma store I have purchased a Lenovo leptop 09.04.2021 Frist problem from leptop in September month issue is charging not support I am sent a leptop croma store but they are not checked properly and without checking a charging problem return my leptop So i am personally visit at store and share the issue they are providing additional adaptor and format my leptop but leptop touch ped not working Next day I am again visit at store or share the issue so short out the issue I am using a leptop at same day evening but leptop keyboard working automatically on dated 08.10.2021 So i am again visit at store on 09.10.2021 and customer care executive tell me sir please dropped your leptop and repair your leptop with in 15 working day Today I again visit your store but they are providing repaired leptop But I want replacement of my leptop finally Today I have pic my leptop but he is not working properly

Croma customer support has been notified about the posted complaint.

Mar 04, 2022

Updated by Vikram93033 Request you to please check customer complant at gwalior croma store

I have purchased a Lenovo leptop 09.04.2021

Frist problem from leptop in September month issue is charging not support

I am sent a leptop croma store but they are not checked properly and without checking a charging problem return my leptop

So i am personally visit at store and share the issue they are providing additional adaptor and format my leptop but leptop touch ped not working

Next day I am again visit at store or share the issue so short out the issue

I am using a leptop at same day evening but leptop keyboard working automatically on dated 08.10.2021

So i am again visit at store on 09.10.2021 and customer care executive tell me sir please dropped your leptop
and repair your leptop with in 15 working day

Today I again visit your store but they are providing repaired leptop
But I want replacement of my leptop finally

Today I have pic my leptop but he is not working properly

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Purchased Mac book pro online from Croma and mentioned gst number in shipping address section as guided by Croma executive but Croma support is not responding nor crediting gst since 10 months.

Just mental harassment it is with a customer.

You can check invoice and recording of phone call at time of purchase because I purchased for my business purpose, I clearly mentioned this....

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Placed an order for a GARMIN watch and paid for the same online. However, when the product was not delivered by the expected date, followed up with customer care team. They informed that it has gone out of stock and an update regarding the order can take 5-7 business days. I wrote to the Grievance officer whose response said please wait ( no end time) I called up again to cancel the order and was informed that it would take 48 hours for confirmation...

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Hi I was trying to place an order on 1st Mar 2022 and I noticed that my gift card expired on 19th Feb 2022:( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs. 24000 which I consider is huge. Could I request you to help on this regard?

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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Address: Hyderabad

Hi I was trying to place an order on August 2015 and I noticed that my gift card expired :( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs. 24000 which I consider is huge. Could I request you to help on this regard?

Croma customer support has been notified about the posted complaint.

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U

Umesh g.k

from Hyderabad, Telangana

Mar 1, 2022

*sorry not August 2015, its 1st Mar 2022

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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- Ordered O General CPTB 2 Ton 4 Star Inverter Split AC (Copper Condenser, ASGG24CPTBB, White) from croma online store.

- Technician came for installation, clearly advised this will not fulfill the cooling requirements and that only 2.5 ton non-inverter split AC will be able to fulfill cooling requirements. Moreover the outdoor unit will require additional power supply in case of inverter AC.

- The item is not able to fulfill my requirements.

- The item is delivered to my place and the package has not been opened yet.

- Request to return or replace the item with 2.5 ton non-inverter split AC of the same or different brand.

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Mar 14, 2022

Verified Support

Hi, we would request you to please get in touch with us at [protected]@croma.com or call us on[protected] for further assistance.

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I continue to get spam marketing messages for offers even though I have requested to opt out. See attachment

Apr 1, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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I ordered a Samsung Galaxy watch 3 worth 13999. The payment was done through vouchers and debit card.
But it is not reflecting in order history
They said to wait for 4 - 5 hours but after that it was not reflecting
Please give my order

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Feb 27, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Croma Customer Care

from Mumbai, Maharashtra

Feb 27, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Sir.
I bought 3 Samsung 1.5 T ACs from Juhu branch. On 18Feb22. Expected delivery was 2-3days.
I piece has been delivered on 24Feb. The other two are missing. I have called on CROMA telebanking and got not much information. Only that they will call back in 24-48hrs. They didnot connect to any supervisor or person of authority.
I have wasted lot of time calling al numbers I have and not received any concrete information. One person said order on the way. Other said order is cancelled.
Can somebody responsible enough inform me of whatâ€™s happening.
Itâ€™s been a disgusting experience so far.
Thanks.
Capt M Gulabani

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Feb 28, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Croma Customer Care

from Mumbai, Maharashtra

Feb 28, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Sir.
I bought 3 Samsung 1.5 T ACs from Juhu branch. On 18March22. Expected delivery was 2-3days.
I piece has been delivered on 24mach. The other two are missing. I have called on CROMA telebanking and got not much information. Only that they will call back in 24-48hrs. They didnot connect to any supervisor or person of authority.
I have wasted lot of time calling al numbers I have and not received any concrete information. One person said order on the way. Other said order is cancelled.
Can somebody responsible enough inform me of whatâ€™s happening.
Itâ€™s been a disgusting experience so far.
Thanks.
Capt M Gulabani
[protected]

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Feb 27, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Reply

Croma Customer Care

from Mumbai, Maharashtra

Feb 27, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Reply

Croma Customer Care

from Mumbai, Maharashtra

Feb 28, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Kalyan,thane,maharashtra,india

I purchased two Air Conditioners from offline store in kalyan, but they are not allowing to produce two seperate bills so as to maximize my discount, the product is still not delivered and still they are not alllowing me to change my transaction.

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Feb 27, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Croma, varthur, bengaluru

- Bought 3 Acs on 31/03/2021 from Croma @ Varthur, Bengaluru 560087.
- Returned 1 AC unopened on 13/04/2021 because room did not have
- Received a credit note for with expiry date 13/10/2021
- Second wave of Covid hit India hence did not go back to the store
- Went back in August and September 2021, but was sent back since I did not have a hard copy of credit note. I tried looking but could not find it. I have a soft copy proof for the same.
- Now since October 2021 have gone to Croma multiple times and they are refusing to honour or issue a replacement credit note citing expiry and non availability of hard copy.
- I am sure Croma has my details and a soft copy to ascertain that it is a genuine case and they cannot just take away such a big amount.

Croma customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Feb 28, 2022

Updated by Rohan Adyanthaya No it is not resolved .
No one contacted me

Mar 02, 2022

Updated by Rohan Adyanthaya No resolution yet

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Croma Complaints & Reviews

File a complaint to Croma

Croma reviews & complaints page 53

Service not offered by croma (On Site Go AMC warranty)

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Not giving proper attention

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Mobile product

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TV installation is not done from past 5 days

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ZEBRONICS 2.1 Channel 450 Watts Dolby Atmos Soundbar with Subwoofer (Multi-Connectivity, ZEB-JUKEBAR 9800, Black)

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Cash back offer give false information

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Washing machine replacement

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Kuvings cold press juicer

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Lenovo laptop not working

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Gst not credited inspite of gst number mentioned

Product out of stock and not delivered after paying online - Refund not getting initiated!

Croma Gift card expired and please renew it...

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My Croma Digital Gift Card expired...

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Not able to return air conditioner

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Spam marketing messages

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Order history not reflecting

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Product not traceable for delivery

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Delivery not received

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Not allowing to Change Transaction

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AC return credit note (expired)

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