Croma Complaints & Reviews

Waiting for Washing machine installation today

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I purchased 2 Croma Ac from croma website which was delivered on 28 th April 2022.. even after 4-5 days and more than 10 times calls and emails to request installation of my ac, my AC is not installed nor any call from croma service regarding update for same.. I feel like I have been cheated by croma.. only GOD knows when my installtion will be done OR NOT.. Very very bad experience..

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Address: Croma, adajan,surat,gujarat, india

Website: www.croma.com

I have ordered washing machine & refrigerator from croma full payment done but still delivered not done what kind of service you people are providing bloody fools just looting people how illiterate your sales executives are give them quality training first

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On 24th of April I purchased Voltas 1 Ton AC from Tata Neu application (Online Croma store) it was supposed to be delivered on 27th. But still not received the shipment. I m taking endless follow up with Customer care but no firm response from their team. Shipment agency is Bluedart as per tracking ID. But they have not called me single time for delivery confirmation.. as per tracking shipment is undelivered due to wrong address.. but my address is correct. Which I have already informed Croma people.. Request you all to don’t ever go with online Croma because they don’t care…

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Address: B-105, golden Nest Building Charkop Sector 8 Kandivali West Mumbai 400067

On 20.4.22 we have fitted 1 ton AC at our house.

But from yesterday, we have found leakage where drainage pipes are fitted.

Kindly register our complaint and send the technician on urgent basis.

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My order of IPhone 13 (128 GB, MLPH3HN/A, PINK) was not confirmed by your website portal. I did not receive any mail or SMS on my purchase, nor does it show on "My Order" page.

The amount was debited from hdfc debit card.
Please look into and delivery the product or refund the debited amount.

debited amount - 67, 900 INR

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Croma Customer Care

from Mumbai, Maharashtra

May 2, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: chennai

Unable to open / login youtube and unable to update any application that was provided by croma. When i try to contact technical team, they are saying, we cant update any application once it's upgraded. is this fair?
if this is the case who will buy croma product ? now am doubting croma is branded or not ? almost 2 am checking with support team but still am not getting proper solution.

Croma customer support has been notified about the posted complaint.

Apr 28, 2022

Updated by UmapathyVeera Hi Team,
I bought Croma TV on 16month back at Tnagar chennai croma showroom, suddenly tv got switched off with some issue. We booked service request on February 17th 2022. Almost 5 to 6 technician came and they told it's not repairable issue better to check with croma headoffice support team. Finally they assigned two person 1. Shivashankar and 2. Chandrashekar they looked into it and they said we will try to give replacement and we are waiting for approval but now shivashankar left from Croma help desk and that ticket is assigned to 3.sathish, he is saying for TV restarting issue and application software related issue we will offer Firestick / FireTV which is an small device to connect applications like YouTube, etc...

I don't want Firestick instead please update my TV software as soon as possible. It should allow me to signin YouTube and other applications.

I was talking with everyone as an cool manner. But still am not getting any proper response we bought almost 3 Croma TV's for friends and relatives but we never faced any issue on those. Am very tired of speaking with technical team. I just want proper solution. Hope i I'll get proper response for this complaints.

Issue :
Unable to signin YouTube
Unable to updates any application
TV getting restarting after few minutes

Verified Support

Apr 29, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

May 02, 2022

Updated by UmapathyVeera Hi, My issue is not yet resolved and i wrote mails also but not getting proper solution from croma team.
i dont know what is going on my status.

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Hi,
I ordered a Voltas Beko French Door Refrigerator amount 87490 INR, Order ID:[protected], Registered Mobile No:+91-[protected] on 6th Apr'22 which was shown to be delivered in 2 days. After delay in delivery I inquired on 8th Apr'22 but they confirmed only on 11th that product is out of stock and can't be delivered. I asked for refund and after not getting any response I call customer care they confirmed on 13th Apr that refund has been initiated.
It was supposed to be credited in 5-7 days, but I did not receive any money, upon calling the customer care several times they have given 3 different reference numbers for payment done which is of no use because my bank has confirmed there is no payment made and it need to be checked from Croma's end.
I am attaching here my latest bank statement. Kindly help with the refund as I am not getting any response from Croma Retail and my money is stuck.

Regards
Prasoon Kumar

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: C 38, East Krishna Nagar, Delhi 110051

I complained regarding this on 13 April 2022. One person visited and told the thermostat is faulty, it shall be replaced. Then after 2 days I received this
Hi, the Repair Request DEL130422FS02136 for your product has been cancelled. Rgds, Team Croma. Reach us at[protected]. More Details: https://www.croma.com/my-account/service-requests

I complained again and spoke to the CC. I was told the compressor is malfunctioning and the product shall be replaced.

I am waiting and waiting..

Hope I get a solution in this very summer

Jun 7, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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I purchased REDMI NOTE 11 PRO on Saturday 23/04/2022, phone give me lot of problems like hang, over heat, video quality is not good, videos are blur, apps are not properly work... And so on

I request you to refund my money...
Pls, do the needful
And also when I purchase the product there is no demo piece also, croma staff told me to pay first and then only we open the product... So there is no option for me to demo this product... Hope u understand my concern.. Pls refund my money... Pls pls...

I did not like this phone, while recording...other end people also hear the sound of "your is being recorded"... Pls... Refund my money or arrange for replace new phone

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Croma Customer Care

from Mumbai, Maharashtra

Apr 29, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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I ordered redmi 55inch tv on 17th april and tv was to be delivered on 20th april but the product delivery was delayed and it got delivered on 23rd april. Now no one is coming for installation and not getting any calls from technicians who should come to install this tv. Even after calling customer care they are saying to wait 24hrs to 48 hrs since the 48hrs window is also completed. Customer care just ignoring the case and not looking into it seriously need to do the installtion anyhow since it has been a week now after ordering the tv

Jun 4, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Croma Gift Card is expired on 17th April, I was not able to redeem those due to Covid lockdown situation.
Please consider the covid situation and request you to renew my gift card.

Thanks
Mohan Hemnur

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Apr 29, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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I, Paresh Nanda, had ordered an Symphony Touch 35 Air cooler from Croma's website on (12th April 2022), for the Order number #SLE001EC4804451. The features of the product mentioned on the website were far different from the product I received. The product received by me was similar to the one I had ordered but had no such features as mentioned on their website. The moment I noticed this I requested Croma to replace the model and deliver the requested one. But even after repetitive complaints and requests my complaint wasn't given an ear by them.

To top the issue the customer service was rude and annoying to me as well. They were adamant to replace the product but not with the one I had demanded and paid for. This is completely wrongful and unlawful behavior. They aren't even apologizing for their intolerable deed and are wasting my precious time as well. Croma is absolutely doing the wrong to their customers and is cheating with them frequently. Hence, I request you to please look into the matter and take some action against Croma as soon as possible.

Jun 9, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: L67 near trimurti oil depo , sector 3 kalamboli

I have purchased Bajaj Frio 23 cooler yesterday.it delivered today .when i started it smells like burn wire . please find out solution as soon as .

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Croma Customer Care

from Mumbai, Maharashtra

Apr 29, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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This is regarding one of the product I purchased from the Croma and it’s a refrigerator, it was delivered to me on 6th of November 2021 and as I was travelling and this product was for my new home I kept it at there and decided to open when I shift there, so yesterday 22nd April when I called the Samsung installation person for installation I came to know my product is damaged very badly and it’s the fault of Croma, I have all the evidence from the day it was delivered the photos of the box and which condition it was received and unboxing video where the product is damaged….

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Croma Customer Care

from Mumbai, Maharashtra

Apr 29, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: Mohali Sec 22

Complaint for not replacing the spilit 1.5 ton ac purchased from croma under order no.Soao[protected] of 19.3.2022 by croma, chandigarh-160022
reg no - [protected]

i purchased one ac of 1.5 ton capacity on 19.3.22 which is not giving the cooling to my satisfaction. Despite i followed up the matter of immediately return and replacement by new one for the last more than one month. I regretfully say nothing is done neither by trader nor by the manufacturing company as on date whereas the appliance is on replacements worth ₹39, 918-80 which is gone in vain as the output is not upto my satisfaction due to the poor cooling. I understand that this particular carries defective nature needs immediate return and replacement. I reiterate that croma is failed to satisfy. During this i facing the hottest environment because of this investment failed as
the dealer/manufacturers is giving most unbusinesslike behaviour resulted fully dissatisfication.

I request you to please help me in an immediate settlement towards replacement on an immediate time by croma
without further loss

hope to hear soon from you.

Thanking you,

your's faithfully,

ms(shruti sharma)...[protected]
sec-65, phase-xi, kothi no.1204, mohali-160055.(punjab)

May 30, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: GOREGAON WEST

Website: CROMA

Ac model : crac 7701
date of installation :13/11/21
water is seeping through the ac thus making all the walls and floor wet. Thrice complaint has been launched and people had come to resolve the issue but have made it worst all the time requesting you to send someone who knows their work and get this problem solved

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Croma Customer Care

from Mumbai, Maharashtra

Apr 29, 2022

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: 79-C, Amrit puri-A, street no. 3,, East of Kailash, New Delhi

I have ordered Hisense 44 ltr Refridgerator online at https://www.croma.com/
payment has been made of Rs. 6291 using Idbi Debit Card. The amount has been deducted from my account but I have not received any order confirmation email or SMS and I can’t see the order in recent orders also.
Please do the needful urgently!
• Email ID: [protected]@gmail.com
• Date of Transaction: 19/04/2022
• Transaction ID/Order ID: NA
• Amount: 9261/
• Product details: Hisense 44 ltr refrigerator
• Mode of payment: idbi debit card

May 30, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: 79C, AMRIT PURI-A, GALI NO-3, EAST OF KAILASH, 79 C

Website: www.croma.com

I have ordered Hisense 44 ltr Refridgerator online at https://www.croma.com/price was 6999/-on[protected]. and I applied a offer of 10 % discount on credit/debit card.so payment has been made of Rs. 6291. but I didn't receive confirmation and reference number using Idbi Debit Card . The amount has been deducted but I have not received any order confirmation email or SMS and I can’t see the order in recent orders also.
Please do the needful urgently!

Jun 10, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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I ordered Apple iPhone 13 on 19th April with my HDFC credit card for 6 months EMI mode. I got confirmation sms from HDFC about this transaction, whereas I didn't received any order detail/confirmation email from Croma.
SMS from HDFC:
ALERT: You've spent Rs.62132.18 on CREDIT Card xxYYYY at INFINITI6576 on[protected]:22:59:00.Avl bal - Rs.182439.82, curr o/s - Rs.97560.18.Not you? Call [protected]

May 30, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2022

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on[protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Croma Complaints & Reviews

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Croma reviews & complaints page 53

Waiting for Washing machine installation

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AC not installed

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Product not delivered its has been 3 weeks

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AV not delivered yet..

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Leakage in Air conditioned

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Croma Order not confirmed after purchase - iphone 128 gb

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Croma not accepting replacement for defective software

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Refund Amount not received after Croma did not deliver the product

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My chrome water dispenser hot and cold not working for last 15 days

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Redmi note 11 pro

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Delivery done late and now installation is not done

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Croma gift voucher- renew request

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Inconvenience caused and Negligent behavior of Croma

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About Bajaj cooler smell about burn

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Damaged product received and refusing for replacement

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Replacement of Split AC

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Ac installation not done properly thrice people from crom had come to resolve the issue but not completed their work

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Hisense Refrigerator

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Hisense 44 ltr Refrigerator

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Apple IPhone 13

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