Croma Complaints & Reviews

I purchased an phillips trimmer which costs Rs. 1799 on 08/03/2022 at Croma Unit No G 15VILLAGESARV COIMBATORE TN, PROZONE MALL. But by the mistake of their salesman, Rs. 17990 was debited from my debit card. After the transaction they're also knew and they had done the VOID SALE. They were telling that the base amount will be returning within 24hrs maximum time. So we waited but the refund is still not getting and its already been 4 days completed after the VOID SALE was done. The amount was also many and we are in need to use that money right now. So kindly update the refund very soon in time so that we can have our money back. Mistake was only done by their salesman and we were suffering for no reason.

Dear Sir,

Good Evening !!!

I, Zamir Alam Khan & Anis Ahmed Khan, had purchased 4 A/c from croma malad with extended warranty/ AMC on 14/01/2020.
The registered Mobile Number is as follows :
2 A/c - [protected]
2 A/c - [protected]

Our A/c installation was done on 07/08/2020, as per the commitment done by Daikin & Croma that the warranty will be counted as per the installation date. Now, when I want to get my A/c service done. I tried to reach customer care but they continuously reject the service and also drop the calls without giving appropriate feedback.

It feels like I became fool purchasing product from croma, as from the time of purchase I did not received any calls for service of my air conditioner.

I order smart tv from croma but they not doing installation whenever we call they will tell in 24hr it will done like that but still not done its more then 72hrs over

I will purchase last month 22nd Feb samsung s20 fe mobile but still it is automatically perday 4times remainder tone comes again and also heating, battery is not stand by perday

I purchased a MI 4 K UHD 43 Inches TV on croma online. TV was delivered 5 days ago on 6th of Feb. After continuous calls to the customer care I am receiving the same answer that I need to wait for 24-48 hours. The TV is not installed even after 5 days of delivery. It is really pathetic and dissatisfied. I would like this to be done at the earliest. Thank you.
Satheesh
[protected]

I have received malfunctioning product. Bluetooth connectivity is not working. I have raised case immediately. But Croma not taking it seriously. This product is worth of 20k.

I would communicate this issue for resolve cash back offer.

I bought hp Laptop on oct 2021 with bank cash back and no cost EMI offer.

I've received incorrect invoice copy which is not mentioned cash back details. At the time of sale Name: Ajith (No 1 kences tower, usman road, ramakrishna tower, chennai 600 017) was confirmed cash back will receive in your credit card after 3month emi now 5 month has been completed still cash back not received.

Today I met with dept manager Madhan (Id no: 6344) and customer care dept- sekar(Id no:6223) they confirmed that charge slip not mentioned cash back offer later I realized that given incorrect invoice copy and false communication given by T nagar branch team. Kindly provide revised invoice copy with mention cash back offer.

We have purchased new Washing machine from Croma, Ashram road Ahmedabad. During installation engineer found problem in its door. As it's a new piece we want replacement for the same. The told us to resolve the issue in 48 Hrs but there is no response after 5 Days.
Kindly resolve the issue.

With Regards,
Dhanish Patel
Mobile no, [protected]

I have purchased a Kuvings cold press juicer from Croma Chembur on 1.3.2022 with invoice no SLA[protected]..I have requested for a demo and it was told that within 48 hrs it will be done...As on today the demo has not been done and everyday I am getting a call from croma asking me whether the company people have come for demo...It seems croma does not have control over kuvings service.. if the demo is not provided by the company then what after sale service will be provided...I have got a bad experience in dealing with CROMA.. The product is sealed packed and not opened yet for want of demo...My warranty also started from date of purchase...money got blocked...I want to return this product and want my money back. I cannot wait for such a long time for demo...

Request you to please check customer complant at gwalior croma store

I have purchased a Lenovo leptop 09.04.2021

Frist problem from leptop in September month issue is charging not support

I am sent a leptop croma store but they are not checked properly and without checking a charging problem return my leptop

So i am personally visit at store and share the issue they are providing additional adaptor and format my leptop but leptop touch ped not working

Next day I am again visit at store or share the issue so short out the issue

I am using a leptop at same day evening but leptop keyboard working automatically on dated 08.10.2021

So i am again visit at store on 09.10.2021 and customer care executive tell me sir please dropped your leptop
and repair your leptop with in 15 working day

Today I again visit your store but they are providing repaired leptop
But I want replacement of my leptop finally

Today I have pic my leptop but he is not working properly

Hi I was trying to place an order on 1st Mar 2022 and I noticed that my gift card expired on 19th Feb 2022:( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs. 24000 which I consider is huge. Could I request you to help on this regard?

Hi I was trying to place an order on August 2015 and I noticed that my gift card expired :( I understand it has a 12 month validity and I'm to be blamed could not redeem this within the available date but the amount is for Rs. 24000 which I consider is huge. Could I request you to help on this regard?

- Ordered O General CPTB 2 Ton 4 Star Inverter Split AC (Copper Condenser, ASGG24CPTBB, White) from croma online store.

- Technician came for installation, clearly advised this will not fulfill the cooling requirements and that only 2.5 ton non-inverter split AC will be able to fulfill cooling requirements. Moreover the outdoor unit will require additional power supply in case of inverter AC.

- The item is not able to fulfill my requirements.

- The item is delivered to my place and the package has not been opened yet.

- Request to return or replace the item with 2.5 ton non-inverter split AC of the same or different brand.

I continue to get spam marketing messages for offers even though I have requested to opt out. See attachment

I ordered a Samsung Galaxy watch 3 worth 13999. The payment was done through vouchers and debit card.
But it is not reflecting in order history
They said to wait for 4 - 5 hours but after that it was not reflecting
Please give my order

Sir.
I bought 3 Samsung 1.5 T ACs from Juhu branch. On 18Feb22. Expected delivery was 2-3days.
I piece has been delivered on 24Feb. The other two are missing. I have called on CROMA telebanking and got not much information. Only that they will call back in 24-48hrs. They didnot connect to any supervisor or person of authority.
I have wasted lot of time calling al numbers I have and not received any concrete information. One person said order on the way. Other said order is cancelled.
Can somebody responsible enough inform me of what’s happening.
It’s been a disgusting experience so far.
Thanks.
Capt M Gulabani

Sir.
I bought 3 Samsung 1.5 T ACs from Juhu branch. On 18March22. Expected delivery was 2-3days.
I piece has been delivered on 24mach. The other two are missing. I have called on CROMA telebanking and got not much information. Only that they will call back in 24-48hrs. They didnot connect to any supervisor or person of authority.
I have wasted lot of time calling al numbers I have and not received any concrete information. One person said order on the way. Other said order is cancelled.
Can somebody responsible enough inform me of what’s happening.
It’s been a disgusting experience so far.
Thanks.
Capt M Gulabani
[protected]

I purchased two Air Conditioners from offline store in kalyan, but they are not allowing to produce two seperate bills so as to maximize my discount, the product is still not delivered and still they are not alllowing me to change my transaction.

- Bought 3 Acs on 31/03/2021 from Croma @ Varthur, Bengaluru 560087.
- Returned 1 AC unopened on 13/04/2021 because room did not have
- Received a credit note for with expiry date 13/10/2021
- Second wave of Covid hit India hence did not go back to the store
- Went back in August and September 2021, but was sent back since I did not have a hard copy of credit note. I tried looking but could not find it. I have a soft copy proof for the same.
- Now since October 2021 have gone to Croma multiple times and they are refusing to honour or issue a replacement credit note citing expiry and non availability of hard copy.
- I am sure Croma has my details and a soft copy to ascertain that it is a genuine case and they cannot just take away such a big amount.

We bought a Faber 4 burner cooktop last month from Croma Old Padra Road Store, Vadodara.
As soon as we started using the stove, literally the very first ignition, the black coating of the burner rings started to melt causing discolouration of the rings, rings sticking to the pans/vessels spoiling them and the powder coating falling on the burners, causing the burners to blacken.
I immediately called the sales person at Croma and complained about this. I was told that my complaint has been registered and that Faber will have this replaced / corrected. The person from Faber, did come and check the product but said that this will happen and there is no option but to use this bad product. I called Croma again but the concerned sales person did not answer, nor return my repeated calls. His name was Ganesh.
So I contacted a senior sales person at the same store (Mr Bankim, who is an ADM at the OP Road store). He too said he is escalating the complaint, etc but to no avail. Despite my repeated calls, I was only told that they have escalated the matter to Faber and that they are going to have the burners and stands replaced, but no such thing happened and no one from Faber called.
Out of irritation I finally visited the croma store with the spoilt burners to show them what they had sold to me. While Mr Bankim continued to maintain that Faber will have this replaced and that he would contact the relevant person at Faber again to check on what is happening, he also connected me to one Mr Prasad, who was extremely rude and told me that this is how the product is and nothing can be done. If at all I should try and clean it. I rubbed the black coating of the burner stand with my hands in front of him and that is when he realised what was happening. Yet he did not help much and only took the product photos saying he too will escalate this to Faber.
It has been over a month since my purchase and complaint but nothing has happened. The attitude of the Croma and Faber Staff is pathetic. I really need my money back. Why must I buy a product which is substandard. I can understand discolouration after multiple usage but I don't understand this from the very first ignition!!