Croma Complaints & Reviews

Hello Team,

On 19th Oct 2021, I purchased elica chimney from Croma. Installation KIT is coming free with same elica chimney model, I purchased. But this KIT was not delivered along with elica chimney.
Model : WD HAC Touch BF 60.

Hello Team,

On 19th Oct, I purchased elica chimney model : WD HAC Touch BF 60. KIT is coming free with this model. But not delivered with chimney. This offer clearly mentioned at croma site. Link : https://www.croma.com/elica-1200-m-hr-60cm-wall-mount-chimney-touch-control-wd-h...⇄

I did place an online order in Croma 4 months back and I did cancel the order 4 months back but I did not get the refund yet. (I used gift card)

I did call customer care multiple times in the month of August and finally they said your gift card used for that order has been reactivated and I can use it for online purchase.

I did try using it on 12th October and got to know that it is still in deactivated status....

I have purchased a Samsung LED TV on 10th of October and the product is still not delivered. I have made atleast 50 times CALL TO tata cliq and croma . You bunch of bloody ### are giving false commitment to senior citizens past 10 ds. the product is till not delivered. I want a compensation before I cancel the product.
Product id: 238797.

Cashback not received For airpods pro for which there was cashback offer on credit card use.

Samsung Washing machine we purchase on 15-10-21, representative explain Price 23900 rs and full pay 1000 rs cash back, but after billing process we check the bill price is 24599 rs, he is not explain why charge me 699 extra amount, he is explain my mistake on product price explanation. We demand pls. Explain by writings me by mail but croma persons not curiously handle this issue, so pls. Help and sortout my issue.

I had purchased LG washing machine from Croma Solapuron 08.09.21. on EMI but I'm shocked to see that my credit card is billed for the total amount.

From last 3 weeks I am calling croma call center more than 5 time for RO Servicing. Every time I am getting assurances that within 48 hours it will get resolved but nothing done till date. Croma service is really pathetic. I dont know how to teach these hackers a good lesson. This is condition of Tata group's
owned company. There is no way to escalate the complaint. No time line for xomplaint resolution. Complaints numbers are mentioned below:
1st message : BOF021021EW00648
2nd message: BOF131021EW00605
3rd message:[protected]
4th message:[protected]

Sr[protected] - go through this ticket number.

It's been more than 2 weeks to purchase this product and it's been more than 1 week when i wrote my 1st email to you. Still, there is no update/resolution regarding this. Seriously you guys are fraudsters. Want you to get back 2 me over a call at the earliest.

Also, i don't want any calls from customer support executives i want the call is to be done by someone from the management side or someone from the senior management side with a update note including proper end-to-end resolution.

Else this time seriously i will take serious actions against you fraudsters.

Order No -SOA[protected]
Product : Hobb
Amount : 19000

We bought a hobb from Croma on 1st of October 2021. We were told the chosen model was not available in the store, hence they will get it from another store and home deliver it within 7 to 10 days(maximum). Believing their words we made the payment and kept on waiting for the delivery. As it was Durga Puja in West Bengal we thought its taking longer time than...

Hi I have recently purchased a 55inch Sony X80j TV and I find that there is a green backlight appearing. While I am waiting for the TV technician from Sony to come and check I found to my surprise that this TV is actually a refurbished one. The reason why I say this is because i have opened the Netflix account for first time to configure and I find someone else's mail account also being shown up. This definitely means it was shipped to other customer (probably a defective piece) and i have been provided the same without my knowledge or CONSENT. I really would like to take this to the highest official in Croma. I need a proper explanation for this and proper action on the same. I am uploading the photo I have taken today i.e 17th October 2021 to prove my point. Please note I dont know who the person in the second mail id is and have absolutely no link to it.

Details :-
Purchased on :- 09th October 2021
Purchased at :- Croma, BSR Mall in OMR Road, Chennai
Invoice number :- SLA[protected]
Mobile Number :- [protected]

Regards,
Vishwanath

I have placed an order for iphone 12 pro 256 Silver and a back cover, which was supposed to be delivered today i.e. 16 Oct but i have not received my phone. Customer support has no idea about my package and there is no tracking available on website as well for the delay.

I have just received the back cover but not the iPhone. Horrible customer experience with such a high value product.

This could be my last product from Croma.
Please check the order id and get it delivered asap before this goes as an article in social media.

Order ID:[protected]

I have purchased OPPO Mobile worth rs 30k and having battery issues. I have returned within 24 hrs in saleble condition. Looking for refund.

Worst customer support ever, no updates, worst service of croma, taken money no response

The Customer support is dam worst, not even updated from the day of purchase, worst serve ever

I had visited Croma today 14th Oct 2021 between 5 pm to 6 pm (Infiniti Mall, Malad West, Mumbai) to purchase a new Mobile phone. The croma representative introduced me to Samsung S20 5g (8GB Ram). He offered me a deal of INR 31, 399/- (Including Ongoing offer and exchange of my old device). When I agreed the deal and proceeded for billing formalities. The representative told "Sorry Sir, the offer is over you have to pay INR 37, 000/-, ". When humbly, i requested the representative for the original deal of 31, 399. The representative spoke with management. The managements response was "Agar 31, 399 me diya tho customer hamare gale pad jayega"
It is difficult to understand, How can the offer expire within some minutes orelse is it some new sales strategy by croma to make a deal with lower price and sell a product with higher price during invoicing. Firstly they attracted me towards the product and later smartly increased the price.
Croma being a brand, this kind of cheap and unfair behavior with a disabled person is not acceptable, hurting my emotions.
I being a regular loyal customer of croma, It is a pity that a brand like TATA is insulting its regular and valued customers.

I had bought a Sony Headphone at Croma store, Gokul road Hubli, first the sales person at Croma did not even bother to explain the features of the product. After buying I got to know it was not Bluetooth enabled so I went for replacement At service desk one Mr. Pattar came and said he cannot replace and just left the place before we could. I told him that I'm ready to go for higher version and pay extra for that and requested him to replace the product, but he ran away from us. My product is still lying with the service desk at Croma. I'm a regular customer of Croma. I have purchased a refrigerator few months back from the store. Inspite of this they have no care attitude towards customer. Very pathetic.

Dears,

Greetings of the day !!

I am more worried and registering this compliant to know the exact status of my first ever purchase with croma.com.

My Order was expected to be delivered by today (13, OCT 2021), but this did not happen.

With the provided tracking ID from Delhivery courier Partner, I could see the order is still pending for pick-up at the merchant side ( CROMA ).

Then, I too made a personal enquiry with Delhivery courier Partner which is in my home-town, they too give the same response saying product is not handed over to the courier partner it seems.

But the status in the CROMA side says DIP.

The above statements are totally contradicting. Kindly help me here for smooth delivery of my order.

Also a request if feasible, Can you look for the option to convert this order purchase to in store pick-up, so that I can collect from any nearby CROMA showroom as I need to gift this to my family member on this festive occasion.

I bought sennheiser cx 150 bt from croma and it is defective when it was recieved to me one side of earphone is not working and i contacted customer care and they denied to return it and i refused so they opened a service request and i had not recieved any response from them.
Order ID:[protected]

I had purchased through Croma in January 2021 in Croma center in Sector 49 Sohna road, Gurgaon. Due to a severe COVID situation in my family wherein all of my family members fell sick including demise of my Massi, I was not in a position to get this TV installed in my apartment. During this time period, TV supplied to me remained untouched with all seals and its packaging box intact. Recently I had made a request for installation of the above specified Samsung TV and when the technician initiated its installation procedure and opened up the sealed box, a defect was noted in its frame.
I would request if Croma team can take into consideration my circumstances which led to delay in my installation request and also factor in confirmation made by Samsung installation technician that TV box was intact until it was open by Samsung representative and noted that defect. Accordingly, I shall be grateful if Croma can issue a replacement or rectify defects in the TV supplied to me