Croma Complaints & Reviews

I am not sure if the customer service desk is used for log data varification ...or some other work ...please provide wider desk as the data entry was on while I was checking my laptop ...which came back from hp with change of SSD.
The customer service executive Mr. Akhilesh Yadav at Croma Ghatlodiya, Ahmedabad...was busy with some data work and h3 just gave me the laptop to check it out by myself ...then while I was checking ...he ask d me to keep it aside so that he can have a clear view of the screen installed in the desk ...so that he can do some cheking with their routine work...thrice this happened and some other executive wad also available there ...doing the same work with some questions to Mr. Yadav...
Please provide your staff the wider desk and also if there is some problem then please provide a wider area and dedicated staff for customer support ...I am not sure how everybody can be at the desk and check about their queries...or please provide them some more systems to them to check their work and we do not have to go for .

Dear sir
We bought croma1 ton AC from the Croma store tnagar Chennai on 25th October. The product was delivered the next day on 26th October they said they will come for installation on 27th but they didn't turn up then said today they will surely come but today also didn't come now saying will come tomorrow I'm a first time buyer of Croma but Im having a horrifying experience very disappointing
Pls I'm registering this bcoz other customers should not suffer like this
Hope you'll do the needful

Digital display not showing proper no.

I visited your Croma outlet on Nashik Road, Nashik, and purchased AQUAGUARD Crystal NXT RO, UV MTDS (HSN[protected] on Sunday i. e 24 October 2021
Order ID:SOA[protected]
delivery was to be done by 26/10/2021 but till date 27/10/2021 no delivery of the product.

I've Recently Bought Croma 20w Power Adapter With One Year Warranty But It's Working Stage Was Just Above One Month. I've Thrown It Away. Croma Please Sell Original Products Not Like That Croma Power Adapter ❓

The beading of the fridge door is not closing tightly with the result a lot of ice is collecting inside the fridge.a

This is regarding subject mentioned order, which was delivered on 19th October 2021 by blue dart courier.

Regret to say that item upper body is damaged.

Please provide replacement ASAP.

Looking forward to hearing from you

Dear Manager,
I had booked a Siemens Dishwasher at Coma Ripple -Mall Surat for IQ 500, as shown to me on line vide order no.: S0A[protected], Invoice no.: SLA[protected] Dated .9.10.2021 amounting Rs.42990.

I was delivered a machine on 15th October, (which was sent from Nagpur warehouse) which not the model I had booked, some communication gap might have happened. I contacted store personally and requested for the actual model which I was opting for.

The sales promptly helped me and accepted my requested for the correct model. I agin paid for the new machine vide order no.: S0A[protected] Ref No.: SLA[protected], dated 16.10.2021, amounting Rs.45490.

I was told that my earlier amount of Rs. 42990 will be refunded to my HDFC credit card account. But till date this has not been refunded. I received Credit card Bill and it is still reflecting.
I requested to look into the matter and kindly intervene for refund please at the earliest.

I am regular customer at CROMA and never faced such issues.

Regards
Prashant Bhope
Mail ID : [protected]@ongc.co.in
Mob: [protected]

Bajaj water geyser receive but not installation after 5 days and not perfect answer by customer care only one answer sorry for not installation

Its been 20 days, your mans couldn’t fix our AC which is in warranty. And Ac is not even that old its just 1.5years ago we bought that AC.

Your people have come here for like 4-5times but didn’t do anything. They just come and say it will take 4-5 more days.
And we got a call from croma that they will replace it with the new ac but now they’re just not doing our work neither repairing our AC nor replacing it.
PLEASE DO SOMETHING cause we all are so fed up with this and it is october heat, we just cannot bear this heat without ac. I hope you understand our situation and do something quickly.

Hello Team,

On 19th Oct 2021, I purchased elica chimney from Croma. Installation KIT is coming free with same elica chimney model, I purchased. But this KIT was not delivered along with elica chimney.
Model : WD HAC Touch BF 60.

Hello Team,

On 19th Oct, I purchased elica chimney model : WD HAC Touch BF 60. KIT is coming free with this model. But not delivered with chimney. This offer clearly mentioned at croma site. Link : https://www.croma.com/elica-1200-m-hr-60cm-wall-mount-chimney-touch-control-wd-h...⇄

I did place an online order in Croma 4 months back and I did cancel the order 4 months back but I did not get the refund yet. (I used gift card)

I did call customer care multiple times in the month of August and finally they said your gift card used for that order has been reactivated and I can use it for online purchase.

I did try using it on 12th October and got to know that it is still in deactivated status....

I have purchased a Samsung LED TV on 10th of October and the product is still not delivered. I have made atleast 50 times CALL TO tata cliq and croma . You bunch of bloody ### are giving false commitment to senior citizens past 10 ds. the product is till not delivered. I want a compensation before I cancel the product.
Product id: 238797.

Cashback not received For airpods pro for which there was cashback offer on credit card use.

Samsung Washing machine we purchase on 15-10-21, representative explain Price 23900 rs and full pay 1000 rs cash back, but after billing process we check the bill price is 24599 rs, he is not explain why charge me 699 extra amount, he is explain my mistake on product price explanation. We demand pls. Explain by writings me by mail but croma persons not curiously handle this issue, so pls. Help and sortout my issue.

I had purchased LG washing machine from Croma Solapuron 08.09.21. on EMI but I'm shocked to see that my credit card is billed for the total amount.

From last 3 weeks I am calling croma call center more than 5 time for RO Servicing. Every time I am getting assurances that within 48 hours it will get resolved but nothing done till date. Croma service is really pathetic. I dont know how to teach these hackers a good lesson. This is condition of Tata group's
owned company. There is no way to escalate the complaint. No time line for xomplaint resolution. Complaints numbers are mentioned below:
1st message : BOF021021EW00648
2nd message: BOF131021EW00605
3rd message:[protected]
4th message:[protected]

Sr[protected] - go through this ticket number.

It's been more than 2 weeks to purchase this product and it's been more than 1 week when i wrote my 1st email to you. Still, there is no update/resolution regarding this. Seriously you guys are fraudsters. Want you to get back 2 me over a call at the earliest.

Also, i don't want any calls from customer support executives i want the call is to be done by someone from the management side or someone from the senior management side with a update note including proper end-to-end resolution.

Else this time seriously i will take serious actions against you fraudsters.

Order No -SOA[protected]
Product : Hobb
Amount : 19000

We bought a hobb from Croma on 1st of October 2021. We were told the chosen model was not available in the store, hence they will get it from another store and home deliver it within 7 to 10 days(maximum). Believing their words we made the payment and kept on waiting for the delivery. As it was Durga Puja in West Bengal we thought its taking longer time than...