Croma Complaints & Reviews

Before 10days i went to my nearest Croma shop n ordered a mirrorless camera...paid the advance money.bt now due to some technical problems on their side they refund my money back...they asked me to wait for some days n assured me bt now they jst refund my money bt I needed that camera for a reason...it makes me very very angry.i will never ever go there.

Purchased a tv on 6/10/2021
No one came for demo or installation despite of many appointments they did not came
Invoice number
SLA055RS2376253

SHASHANK JAIN
[protected]

I, Atria Das, placed an order using Croma's website on 5th October. My product is OnePlus 9R (256GB ROM, 12GB RAM, LE2101, Lake Blue) Product Id:: 233913
Order ID:[protected]

Initially my order was supposed to get delivered on 6th October but I received a message about delay in delivery and it was supposed to get delivered on 8th.

On 8th October, there was no update on the website regarding my delivery status. On track orders it said "Arriving on 8th" but it still said "Order processed" and not "Order Shipped" or "Out for delivery". So I called support and they told to wait till the end of the day and also raised a service request regarding delay in delivery. But the product didn't get delivered on the 8th.

On 9th October, the website still showed "Arriving on 8th" and order status as "Order processed". So i called the support and they told me that it will get delivered on 10th october.

On 10th October, the website showed "Arriving on 10th" and order status as "Order processed". I called the support at the end of the day when I did not receive my product and they asked me to wait another day.

On 11th October, the website showed "Arriving on 11th" and order status as "Order processed".. Called the support again and they asked me to wait till the end of the day and guaranteed that the product will reach today. But still no delivery.

I have been calling Croma since Friday and all they have given is false promises. There are no delivery updates provided to the customers. And it has been one of the worst experiences I had purchasing online. Fed up of calling the support again and again I am writing this email. Kindly respond and take action.

Atria Das

Hi team,

I have brought a Eureka forbes vaccum cleaner from Croma. After three months I got a issue and called up Eureka forbes some one came and said motor is damaged and replaced the motor and gave me back. Now exactly after 6 months the same issue happened and wince brand warranty is over raised a request for extended warranty onsite warranty and they are mentioning that motor os not covered under warranty. Guys everyone please do not buy extended warranty from Croma it's purely a cheat. Even if motor is not covered under warranty for a vaccum cleaner then what is covered under warranty.

Dear Croma,

Team being such a valuable company please don't cheat loyal customers like us.

Hope some one from Croma/Eureka forbes /onsite team respond and provide a resolution for me.

Order ID :[protected]

It was supposed to delivered on[protected] but still there is no update on the delivery from Croma. Even the helpline people are not helping simply raising the Sr and closing it.

I have received the Croma Microwave on 21st September 2021. Since then I have made at least 7 calls to arrange a technician to install the product.
There has been no confirmation on the same from the support team of croma.
The product is lying at the resident; I cannot use the same till it is opened by the technician from the company.
Very disappointed with the Croma after sales service.
Regards,
Daisy Jafrani.

Dear Sir,

I have Odered Sep 28th 2021 ipad 64gb new 9th gen. but till date 11 Oct 2021 d'not Delverey my address.

please TAN

We always prefer Croma which I believe one of the trust brand and this our second unit of liebheir fridge which have complaint of less cooling issue. We have purschase 2 no fridge of same brand. And many time highlight issue of less Cooling of 265 ltr to service team multiple time from last 5-6 month. And nothing satisfactory answer received even after paying service visit charge. And now another fridge 364 Ltr have same issue of less cooling. We are very annoyed regarding this and hope you understand that fridge is the daily basis uses and we are very much fade up of this brand having multiple issue. Pls connect to very senior person of your team who can able to resolve it in a one call instead of multiple follow up. My contact [protected]

I have recently bought a MacBook home on sunday that is third of October the product which are Baba has a minor unfinished corner which was reported in next 48 hours to Croma however, still denying or service that how to replace that instead of that they are giving me an option take a 5% discount

The day I reported this to Croma showed the laptop to Croma denied about unfinished, Who is showing them the laptop very minutely just excepted that there is a problem but still they are not ready to replace

I have ordered i phone 11 64 gb black colour on 2nd october 2021 and till 8 october 2021 it has not been delivered i called your customer care no. a lots of times but they only said to me your order will be delivered today tomorrow that's it i have already give the payment but still your services are very poor even today i called on your customer care he said it will be deleiverd before 9:00 o' clock but still its pending ... this is not the way you are treating us you are treating your customers like this ?? please sir kindly registered my complaint and delivered my phone tomorrow ...

I have placed order at Croma on 3rd of Oct and I was given a delivery date as 9th of Oct. Unfortunately Croma has not even dispatched my order till 8th Oct, Neither their customer care is capable to handle the query. I have been trying to get support from their customer care but they people are clueless. After endless follow up, I got nothing as of now.

I strongly recommend not to go with Croma online. They have the most pathetic services, they need to improve a lot.

Order #[protected]

I had placed order for a couple of items on the Croma website on 3rd October.

Item1: https://www.croma.com/sony-in-ear-truly-wireless-earbuds-with-mic-bluetooth-5-0-...⇄

Item2: https://www.croma.com/croma-10000mah-2-port-power-bank-18-months-warranty-crca00...⇄

Item1 was supposed to be delivered on 5th October & Item2 today i.e 8th October.

I haven't received any of the items till date. Item1, which was supposed to be delivered on 5th, has not even shipped yet. I have made multiple complaints regarding the same with the Croma customer care team via call, email & even twitter but I always get the same response that they have escalated the issue & someone will contact me soon with a resolution. Complaint number provided to me is SR[protected].

No one has contacted me yet & no one is willing to give me a confirmed delivery timeline. I feel like I have lost my money as there is no way to contact any of the higher ups & the customer care do not have a clue regarding my order & just keep asking for 1 more day daily.

You can see the status of my order in the attached pic.

Please look into it at the earliest.

I ordered my samsung galaxy fe 5g phone from croma on 4th October with Order ID:[protected] and it was mentioned that your order will be delivered by 5th october, On 5th October I got the message that your order is delayed and it will now be delivered on 6th October, 2021. On 6th October I received a call from croma to wait for 24-48 hrs for your order to get delivered but it's 8th October today and the order still shows ARRIVING BY 6th October and it's not even shipped till now. Croma is making fool of people by providing zip delivery(same day delivery) now and I am sitting without my delivery since 4 days, they dont even want to change my delivery to store pickup nor are they replying the status of what's going on. Attached is the screenshot taken on 8th october, 2021 for reference.

I purchased a macbook on 03/10/21 through Croma website. It has already been 4 days from the promised delivery date, and I still don't have my product.
I was warned by my colleagues about Tata's bad customer service and I am facing it now.
The date for delivery keeps on changing without any update.
I raised a complaint yesterday with the reference no: SR[protected]. I received a call today that I will receive my product by 6 PM today. Then I contacted customer service again, and the person tools me that I will have to wait by 9 PM, I wanted and still no go.

He promised me a callback within 1-2 hours, no callback received.

and now I am worried about the other things that I ordered.

I am in Chennai my tv display was damaged.. I call to Croma service center then Venkatesh a person come and take a tv but still now he doesn't atten my call and no response last two months plz clear my problem.. Venkatesh Croma [protected]

Hello,

Today I purchased laptop from Croma store situated in Logix mall noida.
Laptop model: Dell 15 Insp 350 @ 45000.
Incl. Damage warranty @1199

At the time when i was purchasing I ask for offer & discounts on ICICI but they denied.

But on your website it showing price rs. 41990. + 10 % discount upto 2000 on icici card.

It is simply loss of approx. 4000 for me.

Please suggest what will be the next step.

I am not asking for refund.

Atlest do something which can cover my 4000 loss.

Thanks & Regards
Ajay singh choudhary

Dear Sir/Croma Team,

This is in regards to the brand new refrigerator I bought last year
from Croma shop. Please refer to the invoice number SLA[protected]
dated 8th June, 2020 with Model no-LIEBHERR REF FF 2640 TCR 265L AND
serial no is[protected]. The refrigerator was working fine at the time
of purchase and continued to function properly for nearly one year. Of
late, it has developed certain problems regarding its functioning. The
cooling has stopped completely in down section. Four times it was
happened in 1.5 year and now it is fifth time I am facing same issue. Now I am totally frustrated and writing this mail to you. Now my one year
company warranty completed but I have taken two year's extended
warranty from Croma shop.

Croma enjoys a great reputation and goodwill in the market. However,
this experience has left me utterly disappointed. I would request you
to please replace the product at the earliest. I will not afford to raise service request every time for this faulty product.

Thank you,

Yours sincerely
Chandresh
[protected]

My self Abhishek Jadhav, like to inform you that, I had purchase laptop recently from Croma store (kharghar-Navi Mumbai ) Invoice attached for your reference .

I had requested Store manager and sale representative to change the customer name on this Invoice from Abhishek Jadhav to Poonam Yedake on the next day of the purchase, but they denied .

I have been trying to get the solution to this matter for over a month since it is very important to me to rectify the invoice details . Yet no one from your side seems to have solution for this problem.

I therefore request you to serious looks into this matter and help me find a solution.

you can get in touch with me at email id

[protected]@gmail.com

Boat airpodes 173 purchased on 13 March 2021 ..
The right side airdope has stopped working it doesn't even gets charged would like a replacement

My order Id[protected]
Has not been delivered, it's late by a week from delivery date given.
Every time I call customer care, they tell it is assigned to blue dart, and will be delivered. Have been calling for last 5 days.
Please raise the complaint. And give me status as soon as possible.
The service of Croma is pathetic. This is the first time I ordered. Clearly the service is poor, customer care is helpless.
URGENT HELP REQUIRED
Regards
Sumit Gupta