Croma Complaints & Reviews

The item was purchased through Tata Cliq. On my complaint, the item has been approved for return . The Return Pick up number no of Croma is RO[protected] dated 05.08.2021. However, the product Kent W/P Maxx Star UV has not been picked up so far. I have also not received any intimation /schedule of pick up. Please get the item picked up from my premises immediately,...

I bought croma cooler a year ago. Suddenly motor started making noise a month ago, i made a complain to croma executive. They resnt a technician to check after which the technician told me that it will take a week to get the parts and fix it, i waited but nothing happened. Its been more than 1 month and i called them more than 10 times but they always lodge the complain but never find resolution.Now they are not ready help me....

I purchased Asus Rog Strix laptop from Croma Online. According to product description, the laptop is having in built Web Camera. And laptop is having silver colored Logo. But the laptop I received doesn't have web cam, neither it has silver colored logo. It has pink logo. I requested them for replacement. Today three days completed but croma persons are not bothering to solve this issue....

Sir,

I had purchased an Laptop from croma online store, please refer the bill attached.

I just want to update the name in invoice from Venkatesh Suvarna to my company name c/o Venkatesh Suvarna
As this is the requirement of my office, but croma customer service and store manager denies to do so and spoke very rudely.
Change of the complete name is not valid/legal, but this is updation of name.br...

The order couldn't be placed on the croma website. The amount had been deducted. I am following up from a month for my refund of money but no resolution....

Hello team, I purchased a Hisense TV through Croma online before 1 p.m. today (Product ID - 233047). I received an email that the payment was in transit for my order no.[protected] and very soon, I received a SMS that I have spent Rs.38000 via my HDFC credit card (coz of TATA employee discount and HDFC credit card discount). But when I logged in to Croma online, I did not see any order listed under "My Orders".

When I called...

I purchased Lenovo i3 10th generation Laptop from Croma BG Road, Blr.

Soon after purchase, laptop started hanging and became very slow.

On first visit to your store I was advised that due to non upgradtion of windows laptop is slow. It was informed that store doesn't have wifi, so try upgrading at home (pathetic for a TATA group Company selling IT products to not have wifi).

The solution didn't...

Bought boat earphones which was returned 26th June 2021 and till date i haven't received my refund on Gift card. Multiple follow ups have been done but still no one cares to resolve the issue. Very much upset with the after sales service. Kindly request to refund the amount on Gift card earliest....

Ashram road store
Ahmedabad.
I came here for foot massager. Nobody has shown proper interest to show the product even if it is available. After holding time, they told me that product is not available .
Is this way to customer behaviour.
Very disappointed....

In an expected event occuring with my very first order from Croma.com placed on 16th July 2021, the Order ID:[protected] having a Hisense 55" TV was delivered on 21st July, 2021 with a missing packet that consists of TV Remote, Batteries, Warranty Card and other Documents.

Though the package was packed from outside, absence of other accesories was a big letdown.
TV Installation guy had updated the same issue the very...

Date of incident -25.07.21
Client Name & Number-Anamika Saha, [protected], [protected]
Incident Description- Air flow is issue in Cooler .Some Abnormal sound is coming
Model croma 29 L tower Air cooler...

I am ready frustrated with the service of this Croma split AC. I have registered my complaint 10 days back and after multiple follow up they have sent technician to check.

He spent 2 to 3 hours and identified motor is not working and ordered for new one. It took 3 days waiting. Even no one informed me and I was only following up.

It is heights of stupidity that they are giving response that it’s raining outside...

I haven't got the refund amount for my cancelled order. I am requesting Croma for last 1 month to kindly refund my money since cancellation, but they have not refunded till yet. I used 2 modes of payment for this order and only partial refund of Rs. 4500 is done, Rs. 18499 refund is still pending.

Please refer below details:-

order id:[protected]
SR No: [protected]
Mode of payment - Croma gift...

The apps are closing continuously as directed by Apple customer service that the dealer is bound to refund or replacement as it's new iPad just bought it 5_6 days ago...

I have purchased a symphony air cooler from Croma some 3 months back, On delivery I found that the back mesh was torn which I asked for a service and getting the part replaced. Croma has not helped me since past 3 months now and always say they are still following up. So I asked to return the product and still Croma is not addressing my issue. I have tried everything but no use, seems Croma does not care...

I haven't got the refund amount for my cancelled order. I am requesting Croma for last 20 days to kindly refund my money since cancellation, but they have not refunded till yet. I used 2 modes of payment for this order and only partial refund of Rs. 4500 is done, Rs. 18499 refund is still pending.

Please refer below details:-

order id:[protected]
SR No: [protected]
Mode of payment - Croma gift...

Hi, I have a Croma gift card worth Rs 2000. I purchased it in Jan'2020. However due to lockdown, I could not use it last year. Now it shows it has been expired.

Also Croma customer care has no solution to the same. Can something be done about that? 2000 is a big amount and due to lockdown no one was able to use it....

I've bought a Faber cooktop from your kukatpally store on July 29th 2020.
Spark igniters are not working since one month. We've been using matchbox and explicit lighter which is very annoying. I hope you will provide sick solution to this...

I bought croma inverter ac in May 2020. In April 21 an issue has started arising of non cooling of ac. So raised a complaint about it but engineer came late due to lockdown. In the meanwhile ac warranty expired and Croma engineer came and changed pcb. So now after few days ac started showing error code PC02 and non cooling. I called costomer care again but now they are charging for a visit however the issue is ongoing since the product was...

My croma tv suddenly when i switched it on was just stuck and turned off itself within 10 seconds. It just shows croma logo nothing else...