Croma Complaints & Reviews

I ordered Apple ipad 8th generation from Croma online store on 1st July 2021. I have received confirmation that it will be delivered on 6th july. There's no update after that other than "order processed". When I contacted Croma costumer care, they said that their special team is working on it and they have sent the product to their courier partner, but I didn't get any message/mail about that.
On 6th july Croma made a new update is...

This is regarding our AC installation which we got delivered on 2nd July 2021. It has been 6 days already but our AC hasn't been installed yet. Whenever i am calling customer department i am getting new deadlines for installation. This is so unprofessional from such respected company...

I purchased a realme x7 from croma online. It was clearly written on the website that you will be receiving Rs 500 worth of gift card or voucher before 20th june.
I have contacted the customer support several times but there is no reply from them.
I have been contacting them since june
No resolution....

I ordered Apple ipad 8th generation from Croma online store on 1st July 2021. I have received confirmation that it will be delivered on 6th july. There's no update after that other than "order processed". When I contacted Croma costumer care, they said that their special team is working on it and they have sent the product to their courier partner, but I didn't get any message/mail about that.
On 6th july Croma made a new update is...

I did cancel my order ( Order ID:[protected], on 6th July and it was promised by customer care support that i will receive a confirmation mail & my refund will be initiated within 24 hrs.
24 hrs are over and till this time i haven't receive any confirmation from Croma side neither refund is initiated. My money is stuck and i need it urgently to buy new phone as my current one is busted.

I am never ever gonna use...

I have purchased IPHONE 12 on 13th june from the website. The reason to purchase from your site was the trust in TATA and the present Pandemic situation.
Before buying such an expensive product i asked for call back from the nearest store Sarjapur to guide me thru the process, which i got the next day and he([protected]) helped me out with the step by step procedure to buy the product. I have selected for the 6months no cost EMI option...

'm very disappointed by response of your service team in Bhopal MP and promised my self not to buy any items from croma store in future. I purchased RO in 15Dec 20 with two years AMC. Firstly no one responded even for installation but somehow I managed, now RO needs servicing and I complained on 21june(eureka forbes)/26 june(croma) reference id is [protected], [protected] respectively.
I am very dissatisfied by company not adhering it's...

I purchase my Cooler on 24.06.21 from Croma Kamla Nagar, at the time of display the product is completely fine but when the product deliver it is defective product and from 25.06.2021 to till date i continue complaint about that and request for either replace or repair. But till date nothing has been resolved and due to that reason my mother has suffered a lot in this hot summer. The Company person told me that the part is not available and...

I purchased/order a Cooler from Croma, Kamla Nagar, on 24.06.2021, 4.25 P.M. and as per their Salesman conversation they confirm that they will deliver the said Cooler on 25.06.2021 upto 11.00 A.M. and I paid Rs. 8878/- with extended of 2 year warranty. But the said cooler is completely damage product i.e. swing problem, leakage, wheel problem and accordingly I called the customer care on 26.06.2021 many times and still contact them but they...

[protected] This is my contact number and www.[protected]@gmail.com is my emailing [protected]this is my order cancelation id
It's day 11of order cancellation and I didn't get my money refunded...
Even product is shown returned i get information on 29 Jun through sms and this RO[protected]is order return ID
Your customer care support gives worst unexpected service even they are just postpond my issues day by day...and...

Dear Sir

I had purchased the One Plus earbuds from Croma Online Website on 28th of May 2021..

The delivery date showing during purchase was by May 30th 2021.. But even after many days I didn't receive the product I contacted the customer care but still there were not able to support and at the end they told me to cancel..
Later I cancelled the product on 10th of June 2021 and they toss me that refund will...

Kandivali chroma Vaishali Madam has cheated us by selling this glen Chimney and from day 1 one we are facing issue...because lots of noise in chimney ...we have asked detail about chimney but she gave complete wrong information about chimney...now let me know what to do...shall I complain as consumers court about that lady who product to achieve her target or towards the company...

I had bought a Lenova laptop which was a defected piece it seized to function from the day of purchase.
I am a high value customer.I had appoarched Croma South ex branch for respite, laptop is still in warranty period.I had left laptop to the croma facility for the needful to be done
The services provided by your outlet was below my exception.The issue is not resolved with the laptop.
We both are health care workers...

[protected] This is my contact number [protected]@gmail.com is my emailing [protected]this is my order cancelation id
It's day 9 of order cancellation and I didn't get my money refunded...
Your customer care support gives worst unexpected service even they are just postpond my issues day by day...and just says we will solve your problem in 24hours
Customer care advisor just says that our team will be call you as soon...

I purchased a LED TV from CROMA, Kharghar on 23/06/21 and no installation has been despite of multiple calls and registering complaints. On demand of request for order cancellation and escalation, I was connected to Mr Sumit who was introduced as store manager, assured me of resolving issue ASAP but all in vain.My Invoice No: SLA[protected]....

Dear Sie/Madam
with reference to above subject onine Apple mobile purchased with cash and no cost emie on HDFC credit card after proper selection of offer product purchased but bank riesed full amount bill means no emie converted or no cash back
As per discussion with bank representative its cromas misteck but may time written and telephonic complaint issue not solved

Now croma is refusing anfd teling not eligible...

Dear Sir
I ordered robotic vaccum cleaner on 18th June'21, but on 20th June Croma itself cancelled my order citing product is out of stock.
But on my account page it is showing product is out for delivery and received an SMS for the same on 25th June. It is showing product will be delivered by 21st June. While calling customer care they are saying your order is cancelled and you will receive an call back in 24 hrs. From last...

On 14th Jun 2021, I was purchased a water heater from Croma situated at Thane Kapurbawadi (Ghodbunder Road) and Invoice no is SLA[protected]. Before purchasing, I was clearly asked them that I will required a person who will install this at my home and on commitment from croma executive, I was purchased this product. Croma executive was told that a person will come to my address within 2 days from the delivery of the product. Now it is 11...

Dear Sir

I had purchased the One Plus earbuds from Croma Online Website on 28th of May 2021..

The delivery date showing during purchase was by May 30th 2021.. But even after many days I didn't receive the product I contacted the customer care but still there were not able to support and at the end they told me to cancel..
Later I cancelled the product on 10th of June 2021 and they toss me that refund...

I purchased a newly Samsung Microwave Convection Oven 28L (MC28H5145VK/TL) from Croma Store (Newtown Branch) on[protected].
After delivery I found that it’s grill function is not working means they gave me a defected piece.
I call and booked the complaints to Croma customer care about the matter that you people have given me a defected piece in a price of new microwave and I want my products to be replaced with the new one....