Croma Complaints & Reviews

Hello team,
I purchased a Samsung mobile on 05Aug2021 via cromawebsite, but so far i haven't got any update about the invoice.I have registered many complaints via customer care but
I haven't got any update about my purchase order invoice and product . I need a proper reply about my order status.I am also a TCS employee but CROMA ise not giving a valid reply about the status of my order.

Ticket incident NumberSR[protected]

Order Number:[protected]Samsung Galaxy M02) Rs 7999
Register mail:[protected]@gmail.com

Terrible customer service.

I had purchased a Asus laptop for Chinnar Park croma on 31 July 2021, after 10 days o[censored]sage there was some hardware problem I contacted the store immediately but didn't get any response. The same problem persisted in 5th Sept 2021, 35 days after the purchase. I went to the store the same day with the laptop. The IT person confirmed that there is a major hardware problem. I also shared the video when the laptop was showing an error while I in between an online lecture.
My disappointment is that noone has contacted me with regard to the status. I regret purchasing an expensive product from Croma as the support I have received is very dissatisfying. I work from home and take online classes on the laptop. I ha e missed several classes and important work schedule. If the problem is with the laptop you must expedite the service or replace the same.
Very bad customer service. Will never purchase from Croma.

I had ordered a printer from Croma on the 27th of July online, the invoice provided by Croma did not have a GST number.

1. This itself is in violation of the GST law. this link lays down what must be present in a tax invoice. https://www.cbic.gov.in/resources//htdocs-cbec/gst/tax%20Invoice%20and%20other.p...⇄

2. I reached out to Croma on the 7th of sept 21 asking for a GST invoice, and to my surprise, they denied...

I have purchase washing machine(Invoice No:SLA[protected] dated 13/07/2021 but it has not properly working their after I have complaint washing machine for repair on dated 19/08/2021 and service technician had came and try to repair but he couldn't repair it, he told to us further compalint to croma for replaced to washing machine because it is totally faulty washing machine.then after I have also again complaint to croma dated 31/08/2021 and again service technician had came and replaced new drum in washing machine but washing machine not properly working there is water lickage problem in washing machine. so I have request to you please replace new washing machine to us as soon as early.

Thanking you,

umang v. rathod
Mob No:[protected]

Hey Taniya this side .
I ordered an iPhone 11 on 15 August 2021.i was told that i will get my refund within 7-10 days. it's been 20 days now . They are playing with me whenever I call them they ask me to wait for another 5 working days.they keep on initiating refund but I get nothing .This is for the 4th time my refund is initiated according to them . But this is really not helping me .I don't know what to do now. No one is answerable there . Shame on this company . I am really frustrated now .I am writing mails calling them just to get my own money

I booked a HP laptop on 30th August . It was cancelled by Croma on 31st August without any notification to us, not even an email. I contacted the customer care and they gave me the reason that the Product is out of stock. But if we visit the Croma site the product is still available for my pincode as well.

Dear sir
I am Jessan Chacko and I had bought an croma ac two years ago and recently thought to service it. So i went to croma store from were I had bought the ac and told them to book a service time they told in two days they will send the technician but almost after 10 days and after repetitive calls from us the technician come and take the ac with him for service.
And keeps the ac with him for a day and does the service and comes back to fit and after he goes we noticed that the ac is leaking water and the ac is not turning off it is showing F6 error and also after calling the store many times and personally visiting the store their has been no response from them.
So I am writing this mail to you expecting some help from your side.

The croma showroom of Gujarat jamnagar.

Please do the needful as soon as possible.

Croma janakpuri centre is at sorry state. Yesterday we ordered a whirlpool refrigerator the deal was done, emi set, with bajaj finserv on thr frst floor of the unity one mall. We were there for more than an hour.
On repeated requests we were not even served water. Once told no glasses, another time no water in the dispenser. At last we went to the ground floor, wherein a staff took us to a corner to share 1 glass among three o[censored]s to drink and quench our thirst

our bills were raised, we were about to leave. The sales man had not given us our bill. So we asked...Payment is done..Give us the bill and tell about the delivery time tomorrow.
He excused himself, cane after 10 mins., saying we have to 1500...1700 etc for delivery. We got annoyed and said not done, we should have been told before the order and requested to see the manager

he came with a bald headed man, whom we addressed our problem...This man said we can cancel the deal.

We got agitated and were worried about the finance deal that was already done. So we went upstairs, but the bajajfinserv person was not there. In the first floor there is a room customer care...We went there, and found a man, he said he was the manager. We told our story and the msnager said not to worry no charge would be there for delivery.

However in the morning today, when the refrigerator came ...The person said he would leave on the ground floor and not bring to second floor.
We haven't taken the delivery.

It's a terrible experience in visiting the croma store on buying anything feom there.

The customer service while purchasing the croma ac was excellent and was told sicne it is a croma product the after sales service will be excellent . this was purchased from Andheri croma on[protected] with one year warranty and had taken additional onsite for one year. As told was i would be getting 4 free services for the ac. But even after repeated calls and visits had ony service in the first year and the onsite was terrible and pathetic just one service after repeated calls and twice the technician has cancelled the visit. The Air conditioner stopped working on[protected] when i called on customer service they were not at all willing to assist nor take responsiblity of why the servises were not given. If this is how a TATA employee is treated and given service it really hurts. I have been purchasing all electronics from crome but after this i have second thoughts about future purchases.
I have spoken t the store as well as called but no response, let me know the seniors i can reach out to have this resolved
Arvind Nayak
[protected]

Spin tub not working

I have brought redmi note 10 pro mobile from croma shop surat . The mobile have problem with camera in night . I request them to change mobile. They change mobile but again same think and problem happen with exchanged mobile. They will said if company rejected your request you have to use that mobile. Sir I have buy new mobile they will give me faulty piece 2 times . How I accept this mobile . I want same mobile with no fault or give my money back.

I have complaint washing machine for repair on dated 19/08/2021 and service technician had came and try to repair but he couldn't repair it, he told to us further compalint to croma for replaced all washing machine because it is totally faulty washing machine. so please I have request to you replaced new washing machine otherwise our money or as a same prize sumsung washing machine give to back to us.

Thanking you

umang rathod

I have ordered oppo A54(4+64) Moonlight Gold on 16th August 2021, and cancelled on 17th August 2021 it almost 7 Days No Refund Initiated, whenever i contacted Croma for refund status and refund reference they are 24 hours again n again. Please Refund My Money.

Order ID:[protected] Product :- Oppo A54 (4+64) Starry Blue
order date:- 16/7/21, Cancelled on 17/7/21
Amount:- 12824

I have Purchased Redmi 9 Power(4+64) on 13th August 2021, The order get automatically cancelled by seller and returned. But After 12 Days No Refund Initiated, whenever i contacted Croma Through Phone or mail they are asking 24 hours, it almost 5 times i have complaint through twitter, via call and Email. they have not initiated the refund. Now my credit card bill statement is coming, so i have to pay from my account which product not recieved. Such a Pathetic Service a TATA Group Company

Order ID:[protected] DATE:- 13/08/2021
Product :Redmi 9 Power(4+64) Amount :- 10107

I have received delivery of washing machine on 21st aug purchased from kapurbawdi thane store. The delivery guys said machine won't go into bathroom so it was kept in hall. Technician came yesterday he said he can't remove the machine stand n we need to remove door. Our local carpenter cud easily get the machine inside which ur guys denied and I had to pay rs 200 extra. Still I have not got demo and I am not able to use the machine since 4 days.Very dissatisfied with the service. Also I want reimbursement of the 200 rs I paid.
Rasika

ITs been a month now i have submitted my laptop to croma bhandup store(Mumbai) they are least bother about the laptop.

I K.Dakshinamoorthy purchased DELL Laptop Model No.dell 15 G3-590 9G15 8GB4X 512SSD Worth Rs.79, 000/- at Tata Cromo Store, South Extension New Delhi on 07/06/2020 vide Invoice No.SLA[protected] with a warranty of one year. Due to fall of small mobile over the laptop partial portion of LCD was damaged and backside of the laptop was intact which was in a condition it can be fixed. Due to which I have approached Tata Croma Store, South Extension New Delhi on 12/06/2020 and requested to make arrangement to repair the laptop. The representative of the said Customer Care Centre Mr.Harshit Kishore told me that a minimum of Rs.1392/- will be charged for inspecting charge further if any spare parts is required to be replaced the whole cost will be intimated to me through Phone or E-Mail if willing to go for further required to pay the charges through online to the Dell Service Centre.

2. I have not received any message or call from your Customer Care even after depositing the said laptop till 17/08/2021 delay of 06 days. Mr. simply received and kept as is is without taking any steps for sending the laptop to the service centre immediately. As such I have requested to Croma Customer Care but I had not received any information from the Tata Cromo Store, South Extension New Delhi. Hence, I had visited your Store on 17/08/2021 and requested to your Customer Care Centre representative Mr. Harshit Kishore to send it immediately as it is urgently required for online class study of the student.

3. After my enquiry the above said person informed me the following parts are required to be changed and the cost will be Rs. 18, 030/- (Rupees Eighteen Thousand Thirty only)

Model Dell 15 G3-590 9Gi5 8GB4X 512SSD +Off
Serial # HJFLGW2
Repair quote Rs. 16, 638/-
Inspection charges Rs. 1392/-
Further informed me that it will take two to four weeks as the spare parts are required to be obtained from Dell Company Bangalore. I was reluctant to change the Motherboard as it was in good condition and requested to replace the other two parts without loosing the datas of the Laptop. They told that the data cannot be saved. I told that it is only a matter of changing of body cover of the laptop viceversa how can the data be lost. They did not given assurance of the saving the datas of laptop.

4. . Considering the more time period asked for obtaining of spare parts I have requested to return the laptop without loosing of datas and further damage and paid Rs.1392/- (Rupees One thousand Three hundred and ninety two only) through online and asked to return the laptop on 20/08/2021 as it was urgently required.

5. After payment of Inspecting charge I have not received any information on return back of laptop upto 23/08/20210 till 11.00 AM as such I himself made a call to the Tata Cromo Store, South Extension New Delhi but the same was not attended. Then after a hour Mr. Harshit Kishore informed me that the Laptop was received back and asked to getback the same from the store.

6. As such I have visited your Store on 23/08/2021 at about 1415 hrs and asked to return the said laptop. After receiving the laptop I have noticed the laptop could not open and found it was fully damaged and some spare parts of the back side of the laptop are missing. (Photos attached). So I have asked Mr.Harshit Kishore to call any person and handover me the laptop in a condition when I was deposited for repair. But he simply said is your willing to receive or not. Further Mr. Harshit Kishore not a polite and not giving any satisfied answer. So I have approached the Manager of your store and given complaint. He had taken the photos of the laptop and told that he will send the complaint to the concerned service centre and will inform further progress.

7. My question is that the Charge of Rs.1392/- collected from me by Dell Service Centre is to make further damage to the laptop and made loss of the spare parts. I have seen the many Laptop Service Centres if the customer approach them with any grievance are redressed politely and tried to make better of laptop without collecting of charges. I have seen only this Dell Service Centre who has collected the charge to make further damage without any mercy and grace. Since I have not agreed for replacement of the Mother Board of the Dell Service Centre persons locked the laptop willingly and missed the back side of the spare parts. My complaint is against is only to the Dell Service persons and your Customer Care Centre representative Mr. Harshit Kisore.

8. Further my opinion is that Mr. the Customer Care centre representative of Tata Cromo Store, South Extension New Delhi is so careless and not redressing the customers politely and his service is not satisfactory. He has taken undue delay for sending the laptop to the service centre and not tried to return the laptop in the open condition as it was deposited and not taken any steps about the lost of spare parts. My suggestion to your Tata Cromo is to check the genuine of the said Dell Service Centre and immediately close the MOU or breakdown your contract had with this centre to prevent more spoiling of image of Tata Cromo store.

9. It is my request to take steps for making the laptop as like the condition while it was deposited by me also make arrangement to fix the missed spare parts of the laptop as earliest so I can approach other Centre for further repair. Also it is not confirmed the condition of the other spare parts of laptop. It will be confirmed only after sending this one to another service Centre. If any other spare parts are found damaged and if any breach of datas occurred it will be the sole responsible of the concerned Dell Service centre. Expecting good justice.

10. Further I am requesting to forward my grievance to the Main Dell company to take action against the concerned Dell Service persons for handling over of the laptop of worth Rs.79000/- in a careless manner and for lost of spare parts of the laptop please.

I ordered oneplus nord CE phone through croma but they cancelled my order on very next day. Order was placed on 09 Aug and I got a cancellation email on 10 Aug. I spoke to customer care on 14 Aug and they promised money would be back to my account in 5-7 days. Since money was not received, I reached out to them again today and they are talking all nonsense now and asking for another 5-7 days for refund. Poor customer service, no escalation matrix and poorly managed store. I would suggest never ever go near this name when you think about any new purchase. This name is real shame to TATA group

We, being a long term customer of Croma, have purchased multiple products from Croma last year and we were happy with every product we purchased.
Keeping that in mind we opted for Croma to buy Tablets for our child as schooling is online now.

We did buy LENOVO TABLET (MODEL: LENOVO TB-X505F) from Varthur Croma Center on SAT, 14th of AUG along with Couple more items as mentioned below:

- 224230 Lenovo 10 Tab X505F 2GB 32GB BLK. RS. 10, 211.55
- 231437 Croma Earbuds TWS CREA7311 Black. RS.1, 044.05
- 170684 Sandisk MicroSD 32GB card. RS. 369.55
- 214582 STUFFCOOL 2 car chrgr 3.4A+cable 1.5m wt. RS. 474.05
- 234144 SAMSUNG LED 80CM 32T4450 SMART. RS. 20, 415.50
- 207524 2 Yr Ongo EW Televisions-20K-30K New. RS. 1, 857.60
TOTAL OF RS. 34, 372.30

However, post purchasing these items we realized that the
1. LENOVO TABLET (MODEL: LENOVO TB-X505F) is very slow in terms of downloading the applications (eg: TEAMS for School) even when our n/w is quite fast as we connect to our office using the same network. So, we did not like the tablet we got from Croma and wanted to get replaced with either SAMSUNG or iPAD. But on MON, 16th AUG (2 days after the purchase, that is when we checked the product) when we went to the Varthur Croma store to exchange the Lenovo Tablets the representatives over there did not provide us the flexibility to exchange the tablet with SAMSUNG or iPAD which is usually possible when we purchase product from ADISHWAR or GIRIAS or AMAZON.