Croma Complaints & Reviews

Had ordered an LG Solo 20L microwave from Croma online. Microwave was received with entire front glass door broken. Croma then took 2 days to ask an LG technician to review this. Who then informed Croma has to arrange for a replacement. Croma then took 1 week to pick up the microwave. They informed us that post pick up the will analyse this and will provide a solution. They took another 5 days to analyse and said there's no stock available. While both online and well as Croma stores showed stock available. After 2 days Croma again informed us that stock is available and warehouse team will raise an invoice. It's been another 5 days now and warehouse team has not yet raised an invoice. My suggestion would be to never deal with a company like Croma when it comes to online purchases. Flipkart and Amazon provide better service, better support and faster delivery and pickup. I don't think I ever want to shop with Croma again. And I would urge others not to as well.

I received 2 croma gift cards on 30th october 2020 and card said expiry is after 12 months . So I tried using my card today on september 13th and clearly it has not been 12 months of receiving the card and there is no expiry date mentioned. But today if I check online to buy items it says expired. How is one supposed to know what is the expiry date without anything printed on card and I thought I had time till october to use the card. I have reached out to their customer care and awaiting a response. There was no help provided on phone as they don't have any way to know the card expiry date. Don't know how they conclude the card has expired and also without printing the expiry date on card they are fooling many.

I have ordered a laptop on 30th August night and then i realized better option available in croma so decided to cancel this and order again another laptop. I have called the 31st august morning to customer center and requested to cancel the order as i was not getting cancel option on online portal. I get informed that i will receive refund within 5 to 6 days but today is 9th September and no refund initiated. even no change in status on croma portal. called customer center and email also but concrete resolution yet.

I was provided a tracking ID for delhivery courier and said that your laptop get shipped and once it get back to warehouse then refund will get initiated but on tracking ID showing that no pick-up done and finally courier partner canceled the shipment.

40K is huge amount for me and i ordered it with CC and now i have to pay bill for CC.

Hello team,
I purchased a Samsung mobile on 05Aug2021 via cromawebsite, but so far i haven't got any update about the invoice.I have registered many complaints via customer care but
I haven't got any update about my purchase order invoice and product . I need a proper reply about my order status.I am also a TCS employee but CROMA ise not giving a valid reply about the status of my order.

Ticket incident NumberSR[protected]

Order Number:[protected]Samsung Galaxy M02) Rs 7999
Register mail:[protected]@gmail.com

Terrible customer service.

I had purchased a Asus laptop for Chinnar Park croma on 31 July 2021, after 10 days o[censored]sage there was some hardware problem I contacted the store immediately but didn't get any response. The same problem persisted in 5th Sept 2021, 35 days after the purchase. I went to the store the same day with the laptop. The IT person confirmed that there is a major hardware problem. I also shared the video when the laptop was showing an error while I in between an online lecture.
My disappointment is that noone has contacted me with regard to the status. I regret purchasing an expensive product from Croma as the support I have received is very dissatisfying. I work from home and take online classes on the laptop. I ha e missed several classes and important work schedule. If the problem is with the laptop you must expedite the service or replace the same.
Very bad customer service. Will never purchase from Croma.

I had ordered a printer from Croma on the 27th of July online, the invoice provided by Croma did not have a GST number.

1. This itself is in violation of the GST law. this link lays down what must be present in a tax invoice. https://www.cbic.gov.in/resources//htdocs-cbec/gst/tax%20Invoice%20and%20other.p...⇄

2. I reached out to Croma on the 7th of sept 21 asking for a GST invoice, and to my surprise, they denied...

I have purchase washing machine(Invoice No:SLA[protected] dated 13/07/2021 but it has not properly working their after I have complaint washing machine for repair on dated 19/08/2021 and service technician had came and try to repair but he couldn't repair it, he told to us further compalint to croma for replaced to washing machine because it is totally faulty washing machine.then after I have also again complaint to croma dated 31/08/2021 and again service technician had came and replaced new drum in washing machine but washing machine not properly working there is water lickage problem in washing machine. so I have request to you please replace new washing machine to us as soon as early.

Thanking you,

umang v. rathod
Mob No:[protected]

Hey Taniya this side .
I ordered an iPhone 11 on 15 August 2021.i was told that i will get my refund within 7-10 days. it's been 20 days now . They are playing with me whenever I call them they ask me to wait for another 5 working days.they keep on initiating refund but I get nothing .This is for the 4th time my refund is initiated according to them . But this is really not helping me .I don't know what to do now. No one is answerable there . Shame on this company . I am really frustrated now .I am writing mails calling them just to get my own money

I booked a HP laptop on 30th August . It was cancelled by Croma on 31st August without any notification to us, not even an email. I contacted the customer care and they gave me the reason that the Product is out of stock. But if we visit the Croma site the product is still available for my pincode as well.

Dear sir
I am Jessan Chacko and I had bought an croma ac two years ago and recently thought to service it. So i went to croma store from were I had bought the ac and told them to book a service time they told in two days they will send the technician but almost after 10 days and after repetitive calls from us the technician come and take the ac with him for service.
And keeps the ac with him for a day and does the service and comes back to fit and after he goes we noticed that the ac is leaking water and the ac is not turning off it is showing F6 error and also after calling the store many times and personally visiting the store their has been no response from them.
So I am writing this mail to you expecting some help from your side.

The croma showroom of Gujarat jamnagar.

Please do the needful as soon as possible.

Croma janakpuri centre is at sorry state. Yesterday we ordered a whirlpool refrigerator the deal was done, emi set, with bajaj finserv on thr frst floor of the unity one mall. We were there for more than an hour.
On repeated requests we were not even served water. Once told no glasses, another time no water in the dispenser. At last we went to the ground floor, wherein a staff took us to a corner to share 1 glass among three o[censored]s to drink and quench our thirst

our bills were raised, we were about to leave. The sales man had not given us our bill. So we asked...Payment is done..Give us the bill and tell about the delivery time tomorrow.
He excused himself, cane after 10 mins., saying we have to 1500...1700 etc for delivery. We got annoyed and said not done, we should have been told before the order and requested to see the manager

he came with a bald headed man, whom we addressed our problem...This man said we can cancel the deal.

We got agitated and were worried about the finance deal that was already done. So we went upstairs, but the bajajfinserv person was not there. In the first floor there is a room customer care...We went there, and found a man, he said he was the manager. We told our story and the msnager said not to worry no charge would be there for delivery.

However in the morning today, when the refrigerator came ...The person said he would leave on the ground floor and not bring to second floor.
We haven't taken the delivery.

It's a terrible experience in visiting the croma store on buying anything feom there.

The customer service while purchasing the croma ac was excellent and was told sicne it is a croma product the after sales service will be excellent . this was purchased from Andheri croma on[protected] with one year warranty and had taken additional onsite for one year. As told was i would be getting 4 free services for the ac. But even after repeated calls and visits had ony service in the first year and the onsite was terrible and pathetic just one service after repeated calls and twice the technician has cancelled the visit. The Air conditioner stopped working on[protected] when i called on customer service they were not at all willing to assist nor take responsiblity of why the servises were not given. If this is how a TATA employee is treated and given service it really hurts. I have been purchasing all electronics from crome but after this i have second thoughts about future purchases.
I have spoken t the store as well as called but no response, let me know the seniors i can reach out to have this resolved
Arvind Nayak
[protected]

Spin tub not working

I have brought redmi note 10 pro mobile from croma shop surat . The mobile have problem with camera in night . I request them to change mobile. They change mobile but again same think and problem happen with exchanged mobile. They will said if company rejected your request you have to use that mobile. Sir I have buy new mobile they will give me faulty piece 2 times . How I accept this mobile . I want same mobile with no fault or give my money back.

I have complaint washing machine for repair on dated 19/08/2021 and service technician had came and try to repair but he couldn't repair it, he told to us further compalint to croma for replaced all washing machine because it is totally faulty washing machine. so please I have request to you replaced new washing machine otherwise our money or as a same prize sumsung washing machine give to back to us.

Thanking you

umang rathod

I have ordered oppo A54(4+64) Moonlight Gold on 16th August 2021, and cancelled on 17th August 2021 it almost 7 Days No Refund Initiated, whenever i contacted Croma for refund status and refund reference they are 24 hours again n again. Please Refund My Money.

Order ID:[protected] Product :- Oppo A54 (4+64) Starry Blue
order date:- 16/7/21, Cancelled on 17/7/21
Amount:- 12824

I have Purchased Redmi 9 Power(4+64) on 13th August 2021, The order get automatically cancelled by seller and returned. But After 12 Days No Refund Initiated, whenever i contacted Croma Through Phone or mail they are asking 24 hours, it almost 5 times i have complaint through twitter, via call and Email. they have not initiated the refund. Now my credit card bill statement is coming, so i have to pay from my account which product not recieved. Such a Pathetic Service a TATA Group Company

Order ID:[protected] DATE:- 13/08/2021
Product :Redmi 9 Power(4+64) Amount :- 10107

I have received delivery of washing machine on 21st aug purchased from kapurbawdi thane store. The delivery guys said machine won't go into bathroom so it was kept in hall. Technician came yesterday he said he can't remove the machine stand n we need to remove door. Our local carpenter cud easily get the machine inside which ur guys denied and I had to pay rs 200 extra. Still I have not got demo and I am not able to use the machine since 4 days.Very dissatisfied with the service. Also I want reimbursement of the 200 rs I paid.
Rasika

ITs been a month now i have submitted my laptop to croma bhandup store(Mumbai) they are least bother about the laptop.