Croma Complaints & Reviews

I have placed order at Croma on 3rd of Oct and I was given a delivery date as 9th of Oct. Unfortunately Croma has not even dispatched my order till 8th Oct, Neither their customer care is capable to handle the query. I have been trying to get support from their customer care but they people are clueless. After endless follow up, I got nothing as of now.

I strongly recommend not to go with Croma online. They have the most pathetic services, they need to improve a lot.

Order #[protected]

I had placed order for a couple of items on the Croma website on 3rd October.

Item1: https://www.croma.com/sony-in-ear-truly-wireless-earbuds-with-mic-bluetooth-5-0-...⇄

Item2: https://www.croma.com/croma-10000mah-2-port-power-bank-18-months-warranty-crca00...⇄

Item1 was supposed to be delivered on 5th October & Item2 today i.e 8th October.

I haven't received any of the items till date. Item1, which was supposed to be delivered on 5th, has not even shipped yet. I have made multiple complaints regarding the same with the Croma customer care team via call, email & even twitter but I always get the same response that they have escalated the issue & someone will contact me soon with a resolution. Complaint number provided to me is SR[protected].

No one has contacted me yet & no one is willing to give me a confirmed delivery timeline. I feel like I have lost my money as there is no way to contact any of the higher ups & the customer care do not have a clue regarding my order & just keep asking for 1 more day daily.

You can see the status of my order in the attached pic.

Please look into it at the earliest.

I ordered my samsung galaxy fe 5g phone from croma on 4th October with Order ID:[protected] and it was mentioned that your order will be delivered by 5th october, On 5th October I got the message that your order is delayed and it will now be delivered on 6th October, 2021. On 6th October I received a call from croma to wait for 24-48 hrs for your order to get delivered but it's 8th October today and the order still shows ARRIVING BY 6th October and it's not even shipped till now. Croma is making fool of people by providing zip delivery(same day delivery) now and I am sitting without my delivery since 4 days, they dont even want to change my delivery to store pickup nor are they replying the status of what's going on. Attached is the screenshot taken on 8th october, 2021 for reference.

I purchased a macbook on 03/10/21 through Croma website. It has already been 4 days from the promised delivery date, and I still don't have my product.
I was warned by my colleagues about Tata's bad customer service and I am facing it now.
The date for delivery keeps on changing without any update.
I raised a complaint yesterday with the reference no: SR[protected]. I received a call today that I will receive my product by 6 PM today. Then I contacted customer service again, and the person tools me that I will have to wait by 9 PM, I wanted and still no go.

He promised me a callback within 1-2 hours, no callback received.

and now I am worried about the other things that I ordered.

I am in Chennai my tv display was damaged.. I call to Croma service center then Venkatesh a person come and take a tv but still now he doesn't atten my call and no response last two months plz clear my problem.. Venkatesh Croma [protected]

Hello,

Today I purchased laptop from Croma store situated in Logix mall noida.
Laptop model: Dell 15 Insp 350 @ 45000.
Incl. Damage warranty @1199

At the time when i was purchasing I ask for offer & discounts on ICICI but they denied.

But on your website it showing price rs. 41990. + 10 % discount upto 2000 on icici card.

It is simply loss of approx. 4000 for me.

Please suggest what will be the next step.

I am not asking for refund.

Atlest do something which can cover my 4000 loss.

Thanks & Regards
Ajay singh choudhary

Dear Sir/Croma Team,

This is in regards to the brand new refrigerator I bought last year
from Croma shop. Please refer to the invoice number SLA[protected]
dated 8th June, 2020 with Model no-LIEBHERR REF FF 2640 TCR 265L AND
serial no is[protected]. The refrigerator was working fine at the time
of purchase and continued to function properly for nearly one year. Of
late, it has developed certain problems regarding its functioning. The
cooling has stopped completely in down section. Four times it was
happened in 1.5 year and now it is fifth time I am facing same issue. Now I am totally frustrated and writing this mail to you. Now my one year
company warranty completed but I have taken two year's extended
warranty from Croma shop.

Croma enjoys a great reputation and goodwill in the market. However,
this experience has left me utterly disappointed. I would request you
to please replace the product at the earliest. I will not afford to raise service request every time for this faulty product.

Thank you,

Yours sincerely
Chandresh
[protected]

My self Abhishek Jadhav, like to inform you that, I had purchase laptop recently from Croma store (kharghar-Navi Mumbai ) Invoice attached for your reference .

I had requested Store manager and sale representative to change the customer name on this Invoice from Abhishek Jadhav to Poonam Yedake on the next day of the purchase, but they denied .

I have been trying to get the solution to this matter for over a month since it is very important to me to rectify the invoice details . Yet no one from your side seems to have solution for this problem.

I therefore request you to serious looks into this matter and help me find a solution.

you can get in touch with me at email id

[protected]@gmail.com

Boat airpodes 173 purchased on 13 March 2021 ..
The right side airdope has stopped working it doesn't even gets charged would like a replacement

My order Id[protected]
Has not been delivered, it's late by a week from delivery date given.
Every time I call customer care, they tell it is assigned to blue dart, and will be delivered. Have been calling for last 5 days.
Please raise the complaint. And give me status as soon as possible.
The service of Croma is pathetic. This is the first time I ordered. Clearly the service is poor, customer care is helpless.
URGENT HELP REQUIRED
Regards
Sumit Gupta

Purchased HP printer through online site on 16 Sep

Order ID:[protected]

Purchased on 16th September 2021
ORDER status is still SHIPPED

Due to very poor coordination between vendor and delivery partner, item was not delivered yet.

https://bdtracking.fareye.co/tracking.html?b3PExBY/fKOHrAI7rEcikmJOg+gU16GI3+7ce...⇄

Requested to cancel my order and refund my amount. Still it was not processed.

This is causing lot of stress with several follow ups.

Requesting to refund the amount and compensate for time and stress.

My iPhone battery is not charging properly kindly sort this problem

As I can compare to the official Mi online and offline store, prices for the Mi Dual Driver headphones are 599 and Croma is selling at 799. Why is it overpriced? If you are not able to keep up then I will have to go through legal actions.

Kindly do the needful and sell the products at MRP.

Hi i had purchased a LG TV from Chroma Pune 2 years back and taken an extended warranty from croma for the same. The extended warranty of my tv still on however when i called the customer care to raise a complaint they sent me a LG service guy who said i will have to pay for the services as LG warranty of one year is over and if i have an extended warranty under chroma i should contact chroma people instead. I had called chroma only for this issue and they had sent this person to resolve my issue.

Ashish Sahay
+91 [protected]

I had ordered an Iphone 13 mini from Croma on 25th September. The sole reason for placing the order with croma was it showed that the delivery will be done BY 26th September(not expected by). As usual they failed to do so. On talking with customer care they were clue less and couldnt give me any reason why it was not delivered on time. Standard reply I got was "We have noted your complaint and expect a call back in 24hrs". On asking the exact...

Blade/rod not working

I am writing to you today about the bad customer service experience I had in your store yesterday. I brought a product named JBL TWS 300 (INVOICE NO : SLA[protected] from CROMA STORE, T NAGAR, CHENNAI BRANCH on 31 August 2021 and was using the product for the past three weeks. I must inform you that I’d carefully followed all the instructions o[censored]se but the product was not up to the expectation.

The above product was so poor on calls that the receiver cannot completely listen to the speaker. The condition becomes so worse especially when the speaker is,

1. Riding on a bike (or)

2. Riding on a bicycle (or)

3. Walking on a busy road.

4. And also the said Earpods cannot be used with helmets on head.

Initially I visited your store, just to buy a pair of SONY earpods but because of heavy persuasion from your sales representative I opted to purchase this one.

With all this issues I visited your customer service representative yesterday expecting a product replacement. The guy at the counter was so rude that he is not given proper training on how to deal with the customers. Instead of giving ear to my problem and solving it, he advised me to,

1. Change my mobile

2. Change my network provider

3. Not to use the purchased earpods while riding bike

4. And not to use it on busy roads.

Finally he concluded saying that he and his colleagues will be using the said product for one day and if no defect is noted he will return back the same to me. As expected, I received call from croma today informing that the said product was working fine and I must take it back. All I was expecting was a product replacement and not such a rude retaliation from your customer service department.

All this time I’d purchased four products from your store and returned none of them. This time your customer service representatives behaved in such a way that I was lying to them just to return the purchased product.

Despite of all this frustration I still have strong belief on TATA’s excellent customer grievance redressal system. I hope that my product will be replaced and you shall take appropriate actions to ensure that no repeat of such bad experience to your customers.

I pre-ordered iPhone 13(Order ID:[protected]on 22/09/2021 with a promised delivery date of 24/09/2021.The current status as shown on Croma's website is shipped, but on tracking the details on courier company's website (Delhivery), It is showing as 'Shipment not ready for pickup'. On contacting customer care they failed to provide me with any firm delivery date. Having seen a plethora of negative reviews for croma online now, I am worried...

I bought this machine on 10 Jun 2019 with a two years extended warranty. Machine has warranty till 10 Jun 2022. Invoice Number SLA[protected] dated 10 June 2019.

The problem of the water draining started in mid June 2021. I called up a number listed as authorised Croma Service that time and promptly a technician came and attended. He suggested a change of Drain Motor on payment. I did not remember about the extended warranty and paid for the part. After changing the motor, machine became alright.

In early July, the problem recurred and I called the technicians number. He listened to the complaint, but never turned up as promised nor pick up calls after that.

I had to get the machine going; so I called a service agency named Urban Company. They also came and tried their hand three times when the problem recurred. They recommended that I get back to Croma. I called up another agency claiming to be Croma service partners. Two technicians came promptly and said that the Drain motor is the culprit and changed it on payment. This time with a bill.

On 05 Sep, the problem again recurred. This time I went to the T Nagar store and registered a formal complaint, understood to be the first such complaint to be registered through them. On 09 Sep a technician came and did something and machine started working fine.

On 19 Sep the problem recurred. This time I myself did the fingering that was done by most of the technicians who came and the machine started working. I still walked into the Croma T Nagar Store and raised another complaint.

Today, 21 Sep, a technician walked in and very disinterstedly had a cursory glance at the machine and suggested changing of drain motor again. Since the machine was working alright, he said call him when the problem again recurs.

Beyond this, I spoke to the Service Manager stationed at the Croma T Nagar Store on mobile number [protected]. His answers were not satisfactory. I spoke the V5 Enterprises Chennai Service Manager, Mr Prakash on Mobile No [protected] and Mr Hema Kumar, Croma Chennai Service Manager on Mobile [protected]. Although the last two people have promised to resolve the problem by 22 Sep, I have lost faith in their system of after sales service and do not expect much from them.

I request your organisation to get M/s Croma to get my machine working properly for prolonged periods rather than for a few days as of now. If they are not able to find the actual fault, please get them to replace the machine under extended warranty clause.

Power bank no connect mobile. And connect mobile in 2-3 minite power off please replace in power bank