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Croma
Infiniti Retail Limited
Customer satisfaction rating: 68%
1707
COMPLAINTS
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Croma Customer Care

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Address
Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East
Mumbai
Mumbai City District
Maharashtra
India - 400093
Landmarks:Next to Marol Telephone Exchange

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
313
down
185

Phone:
Phone:
+91 72 0766 6000  [Helpline]
up
129
down
70
+91 22 6761 3600  [Support Office]
up
150
down
99
+91 40 6722 6870  [International Helpline]
up
19
down
40

Fax:
Fax:
+91 22 6710 1903  

Customer satisfaction rating
68%
Complaints
1707
Pending
498
Resolved
993
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Croma related photos (435)

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Croma Complaints & Reviews

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I register a complain regarding my split ac around one month back for which they ask me a duration of 10-12 days to provide...
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S
Nov 16, 2020
No body is bother to attend the customer...
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We have purchase samsung tv from croma old padra road, vadodara & they have commited free samsung phone along with this product....
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S
Nov 11, 2020
Front load washing machine of siemens which I bought from you
and added 2 year extended warranty from you
machine button is not working from today 11 November 2020
Washing machine siemens comp

Complaint Status


[Nov 11, 2020] Croma customer support has been notified about the posted complaint.
Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns

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    I bought tv but more than 7 days I not received it very worst service

    Complaint Status


    [Nov 10, 2020] Croma customer support has been notified about the posted complaint.
    Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns

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      K
      Nov 10, 2020
      I was purchased RO water purifier on 6 November and they told me sir now you purchase extend warranty package so in future you will not pay for any services charges. In this offer you cover all the services like filters etc. Now they send me a email and there are mention to if you change the filter so you will pay the amount.

      Complaint Status


      [Nov 10, 2020] Croma customer support has been notified about the posted complaint.
      Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns

      Post your Comment

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        P
        Nov 9, 2020
        Hi Team,

        Employees service is not good in the show room, they shows so much attitude and behaviour also not good.

        On billing time I faced worst experience today.

        Kindly take a necessary action to the employee.

        Regards
        Pramod kori

        Complaint Status


        [Nov 09, 2020] Croma customer support has been notified about the posted complaint.
        Hello, we regret to hear about your unpleasant experience, we will definitely convey your feedback to the concerned team. We request you to kindly reach out to us via email at [protected]@croma.com in case you need further support.

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          D
          Nov 7, 2020
          As Vr mall mohali Croma centre written buy any product of 50000 or more will gift 1 vip trolly bag bag but I bought 2 laptops of 30000 each they didn't gave me anything. Worst service ever.

          Complaint Status


          [Nov 07, 2020] Croma customer support has been notified about the posted complaint.
          Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns

          Post your Comment

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            S
            Nov 6, 2020
            I booked Apple Watch SE cellular on Croma online store. The order confirmation page said to collect the watch at Connaught...
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            S
            Nov 5, 2020
            Hi sir,
            I got a new Croma Android tv from mandya showroom two weeks back. Now I am facing display problem and audio problem in tv. Already twice the Croma servicing people came and try to resolve but still same . It's a brand new product and facing this kind of issues at early stages. Requesting u to please replace the product itself. I don't think so it lasts for years. So please replace it .
            Contact number:[protected]

            Complaint Status


            [Nov 05, 2020] Croma customer support has been notified about the posted complaint.
            Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
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              This is with regards for no timely delivery of Washing Machine as promised.(HOPELESS SERVICE), false promise.
              The executive...
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              Dear Manager CROMA,
              Greetings.
              I would like to bring to your kind attention that I bought a Hitachi fridge vide Invoice No. SLA[protected] dated 24 October 2020. The product was not available for delivery still the salesperson accepted the order but there was nothing to supply.
              The state of affairs at the moment is this that nor the South Extension outlet of CROMA is delivering the product nor they are reimbursing the money paid by me.
              Before I move to the court I thought of checking up with the Senior Management of the CROMA if they would like to intervene and help me out.

              With regards,
              Capt. Rajiv Ojha
              [protected]
              [protected]

              Complaint Status


              [Nov 03, 2020] Croma customer support has been notified about the posted complaint.
              As per the update received from concerned teams, the product has been delivered on 05/11/2020.

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                I still haven't received the Karcher WD 3 Wet & Dry Vacuum Cleaner inspite of following up multiple times. The service request number is SR[protected] dated 29th October 2020.

                Complaint Status


                [Nov 03, 2020] Croma customer support has been notified about the posted complaint.
                Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns

                Post your Comment

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                  R
                  Nov 3, 2020
                  Hot water not working 25day old complaint bat not resole my complaint very poor service 0000000 star rating

                  Karan Mehta

                  Complaint Status


                  [Nov 03, 2020] Croma customer support has been notified about the posted complaint.
                  Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
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                    I have ordered 6 items on Croma online on 31 October 2020 using Croma gift voucher and Paytm. The amount has been deducted...
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                    M
                    Nov 1, 2020
                    Issue in LED TV speaker

                    Complaint Status


                    [Nov 01, 2020] Croma customer support has been notified about the posted complaint.
                    Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
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                      I ordered a phone on 30th October but it is still not showing in My account Recent orders and i'm unable to know the status of my order. Croma Customer care can you kindly look into it.
                      Order not showing in Recent orders

                      Complaint Status


                      [Nov 01, 2020] Croma customer support has been notified about the posted complaint.
                      Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
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                        S
                        Oct 30, 2020
                        We had been calling at [protected] complaining for the faulty machine but it's really sad that there has been no action..only...
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                        9
                        Oct 30, 2020
                        Order placed on their online store for a DELL Laptop. Full payment of Ts 64494 made. They then called that laptop is not available...
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                        Doesn’t know how to take pre-booking. Doesn’t have the knowledge of products they are selling. They even gave me a wrong...
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