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Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Jul 9, 2026

Complaints 3322

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2337

Unresolved

985

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Electronics & Appliances

Croma

Croma reviews & complaints page 3

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Address: Ground Floor, By Marriott, near Fairfield, CB Block(Newtown), Action Area I, Newtown, Kolkata, New Town, West Bengal 700156

I purchased a washing machine from Croma New Town, Kolkata after confirming with the salesman (Mr. Somnath) that it had WiFi. But after delivery, I found it does not support WiFi. I’ve been following up for 15+ days with no proper resolution. Instead of correcting their mistake, the store tried to offer me a ₹1000 gift voucher to stay quiet — which is insulting. This is a clear case of mis-selling, cheating, and mental harassment....

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Address: 303, Pacific Fortune, Opp. Jain Derasar, Panchnath Plot, Rajkot

We purchased Croma 1.5 ton AC vide Invoice No. SLECI4425557 Dated: 28/5/2025 at our Rajkot office.
The delivered piece was faulty and was making a lot of noise. We made several complaints regarding the same and finally on 27th June the replacement was approved.
The faulty AC was picked up and credit note No. RIE004ECI126312 dated 25/6/2025 was issued.
Today its 16th July almost 2 months from the date of our purchase...

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Address: Hastinapuram, Hyderabad

Purchased quick heal anti virus from CROMA stores vide bill no 1005, however there was no code within the packet for loading the anti virus.
Date of purchase 13 July 20225
time 2035
Order no SOA[protected]
Croma stores, Hastinapuram, Hyderabad...

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I have obtained croma gift card from microsoft rewards and i have two gift cards but neither of them are redeeming but validity is still there and both are valid gift cards but it is showing gift card is not applicable...

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Address: Acropolis mall , Rajdanga main Rd, Kolkata

Store Manager Name- Ranjit Shaw
Date: 4.07.2025 at 22:23 hrs

I am writing to raise a formal and urgent complaint against the Croma store at Acropolis Mall, Kolkata, regarding misrepresentation of product specifications, unethical sales behavior, and poor after-sales support.

🔹 Purchase & Billing Details:
Invoice Number: SLA[protected]
Order Number: SOA[protected]
Billed By: Chandan Sabr...

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The TV was working fine and suddenly it restarted multiple times and then I found out that the WIFI is not connected. I tried to connect the TV to another WIFI, but it was taking too much time and then eventually gave me the error "Unable to connect. Please try again."
I switched off both the TV and the router. And then after some time opened both. Was able to connect other devices through the Wi-Fi router but the TV was...

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Address: Croma Head Office Address Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East Mumbai Mumbai City District Maharashtra India 400093

I placed an order for the ILIFE A20 Pro Vacuum Cleaner via the Tata Neu app (Order ID: TC[protected] on 24th June, with the promised delivery date of 25th June as per the app.

The shipment tracking ID provided is Bluedart [protected]. However, when I track the shipment, it displays the status: "Need department name / extension number." This is highly inappropriate, as the shipping address provided is my residential...

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I tried placing Mixer grinder the first transaction failed but money was deducted from my card.I called the customer care asking for the status and assistance for the same.All three times Its said I will get a call maximum within 24 hrs. about the same, but I have received no calls/mails/etc.
Neither have they confirmed that the money is there stuck or when can I expect it.
I will have to pay the credit card bill with interest...

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Dear Croma Support Team,
I am writing to escalate an ongoing and unresolved issue with the Croma 1 Ton AC purchased online last month. The product has not been functioning as expected — the AC is not cooling at all since installation — and my repeated attempts to seek support have not been met with any meaningful response or ownership.
From the very beginning, there has been a clear lack of professional communication...

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Address: Tata Neu / Croma - Online

Complaint Details:

Date of Incident: June 16, 2025 (Initial installation and discovery of defect/damage)

Client Reference (Invoice No.): SLTCI4647632

Full Description of the Incident:

I am writing to file a formal complaint regarding a highly unsatisfactory experience with a Croma 1.5 Ton 5 Star Inverter Window AC (Item Code: 312019) purchased from your company via Invoice No. SLTCI4647632...

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Address: Croma 10 number market bhopal

Bought a sony sound bar on 16th June 2025 and it stopped working by the morning 18th June 2025, Croma is not replacing my product and after 24th June 2025 I’ll be not valid toh return or replace my product due to their return and replacement policy kindly register a complaint aş they are not replacing my product...

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Address: Croma 10 number market Bhopal

Croma 10no. Market Bhopal is not replacing and returning the faulty product I purchased on 16th June 2025 and stopped working within 10 hours o[censored]se they are fooling me with their tricks, kindly register my compalint...

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Address: At Nalla, Near Shankar Mandir, Post Sopara, Tal Vasai, Dist Palghar, Nalasopara West Pin 401203

I purchased a Croma air conditioner in May 2024, along with an extended warranty. However, it stopped working on May 22, 2025. I have filed a complaint both online and at the Croma store, but I still have not received a resolution. The technician who visited to check the unit was unable to identify the problem and ended up wasting time.

I believe Croma should refund me the entire amount I paid for this faulty air conditioner.br...

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I am writing to express my deep dissatisfaction regarding the unresolved screen issue in my Sony LED 163.9cm (65X90K UHD/4K) television purchased from your store on[protected], with Invoice No: SLRS3952419. I also purchased an extended warranty with Invoice No: SLA[protected].

I initially raised a service request on 5th May 2025, followed by a second ticket on 25th May 2025. Despite multiple technician visits for both service...

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I purchased a 1.5-ton Daikin AC 3-star model (Model No - ATKL50UV16UA) from an online Croma store on 28th May 2025.

And AC was delivered on 29th May, 2025. But the store has delivered a different model ID number - RKL50UV16VA outdoor unit.

So I have raised this issue on the same day of delivery i. e. on 29th May for changing the outdoor unit on customer care number.
Customer care team told me to wait for...

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Hi Team
I bought one AC with Brand name Croma and 5 year guarantee was given for PCB and 10 Years for Compressor.
Now customer care saying its 5 years guarantee for PCB but service provider (Servify) saying its 1 year guarantee
Service request no C[protected]
Purchase date 17 Jan 2022.
I have checked online site as well its 5 years warrantee for PCB
Please assist...

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Three days ago, I received delivery of a new AC from Croma. Shortly after delivery, a technician came to inspect the old AC and informed me that someone would arrive soon to collect it. Since then, no one has come to pick up the old unit, and I have been left waiting in the heat with no functional AC.

I have contacted Croma customer care more than 20 times, and every single time I’ve been falsely assured that “the...

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I bought Samsung refrigerator from chrome on 21.5.2024. Samsung refrigerator compressor broke down on 2.05.2025. I have requested repairs from Chrome several times, emailed and even posted on X, but nothing has been done from their side.
I have bought 3 year extended warranty plan (3 Yr. ZIP EW) from croma and it is valid from 21st May 2025 we should get free service but they haven't done anything.
They have troubled, harassed...

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Address: Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East Mumbai, Mumbai City District Maharashtra India, 400093

Website: www.cromaretail.com

Dear Sir/Madam,
I am writing to formally raise a strong complaint regarding a refrigerator I purchased from M/s. Infinity Retail Limited (Croma Stores) on 27th February 2025, vide Tax Invoice No: SLRSI2985744 or Order ID: SOA[protected]Product: CROMA REF DC 215L 3SMG- CRLR215DCD008903). The unit was delivered to my residence at A-172, Sector 26, Noida, UP - 201301.

Since the purchase within a period of just two months,...

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Respected Sir / Madam,

I purchased a Samsung television from Croma Airport Road Indore outlet on 16.11.2021 and I also took an extended warranty pack for which Croma charged me separately. On the date 25.04.25 when my above mentioned television developed a problem I informed the concerned outlet where the employee gave me a phone number [protected] and told me to lodge the complaint on this number only. I lodged a complaint...

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