Croma Complaints & Reviews

Reference number CHN151024FS00544.

Dear Sir,
Complaint lodged on:[protected]
Technician visited and checked the unit on:[protected]
Problem identified: Microwave wave guide faulty. Needs replacement.
Assurance given by the Technician for replacement : 2 days
Status as on[protected]: NOT YET RECTIFIED
Warranty period ends on :[protected]
Please complete the service so that we...

(i)One QNED TV has booked one LG QNED Mini LED 164cm model 65QNED90T6A(307486) on 08.10.2024 with advance payment in Croma store Asansol of Rs.5000/- and full payment done on 13.10.2024 vide invoice no SLRSI 1243700. TV delivered on 14.10.2024. But during installation on 15.10.2024 about 2.00 PM it is found by the company service representative that table mounted stand is missing in the box. The table mounted stand is required for installation has already been informed to CROMA Asansol and also site visited by CROMA representative and for which the installation is delayed abnormally.
(ii)The advance payment of Rs.5000/- is also not adjusted against the original invoice and after informed to croma center Asansol that it will take some time to refund.
The representative is explained to the customer wrongly before selling and after selling they don't take any action.
Please take necessary action in this regard at the earliest.
thanking you

Ordered a TV from Croma online(through tata neu). Expected delivery date at that time was 24/08 Ordered on 15/08

30/05: got a reschedule message that the delivery will now be on 03/09

03/09: rescheduled delivery on 05/09

Meanwhile started raising concerns on Twitter and customer care. Apparently they are concerned that I'm dissatisfied and the team is working on it and will revert within 2-3hrs...

My crome LED when through a software update and got crashed and it got crashed. After which the TV turns on and off one the power button is pressed. We have logged a complain with the customer service team in 12th July who mentioned the time to resolve the case in 24 to 48 hours. However the technician visited on 12th July and mentioned that the software needs to be updated and he went back and said will call back which he didn't. However,...

I have received bad quality product with order no :- TC[protected]. Now i want to return and the same is under return window . TATA croma is not taking it back . The same was mentioned on their website that it can be returned within 7 days . But now I am not getting appropriate response from them .
I want to return the laptop and want refund of my amount.

Baljit Talwar
[protected], [protected]

We have ordered Air cooler in May 2024 via Croma online store. The product from Orient company. As per Croma online it's mentioned that product gives air throw 60ft and has Inverted compatability.
But product is not working as mentioned.

Product : ORIENT ULTIMO 65
Company : Orient
Order#:[protected]
Invoice No: SLEC9319364

Raised the complaint in Croma portal but no solution on...

I Purchased a refrigerator from TATA Neu but it was delivered damaged even box was not opened. I complained many times online but I haven't received my refrigerator yet. Even they do not have any communication channel to talk. Now I understand one thing to purchase any product from Croma is a one kind of headache....

Invoice No: RIE056TC1620399
Order ID-301714
E-Croma Nutri Blender 2 Jar 450W

Total Refund amt--1999
Refund issued
Credit card- 317 already credited
Neu Coin adjusted-182
Balance Gift voucher Rs 1500/- not yet refunded, only shows service request closed.
M-[protected]...

We bought a 2 Ton Voltas window AC from Croma Vegas Mall Dwarka on 8 June 2023 along with a 4-year Unlimited Maintainance Zipcare plan (including unlimited service visits). After the expiry of manufacturer warranty, there has been an issue with our AC as it is not cooling. Despite numerous calls and a visit to the store and meeting the Duty Manager, we have been unable to get a service visit from Croma. Everytime we set up a complaint, we...

Chroma Grievance Officer,

This is related to newly brought Sony headphones from Chroma Kothrud, Pune, Center.
I am writing this letter on behalf of my husband. Kindly treat this as formal escalation from my end.
My Husband Visited your Chroma kothrud store to buy good quality headphones with noise cancellation facility (over calls). From the Chroma agent, we were recommended to buy Soni product worth about...

Dear Croma Customer Service Team,

I am writing to express my deep frustration and disappointment with the customer service I have received over the past two months. Despite numerous emails and comments, I have not received any satisfactory response or resolution to my concerns.

To provide some context, I have been facing issues with the newly purchased cooler 60l and have repeatedly reached out to your team...

I was purchasing Samsung AC from Croma store on date 17th May, 2024.
When I was purchasing AC salesperson talk about 5 Years comprehensive warranty also received warranty card with AC but when I was call about service Croma as well as Samsung they denied for warranty. they are only calling that your AC only have a 1 year warranty.

Croma Showroom persons was also not answering.

Crome only support till payment. after payment they don't care about customers.

Ordered a Panasonic ac from Croma online(through tata neu). Expected delivery date at that time was 30/05. Ordered on 28/05.

30/05: got a reschedule message that the delivery will now be on 31/05

31/05: rescheduled delivery on 03/06

Meanwhile started raising concerns on Twitter and customer care. Apparently they are concerned that I'm dissatisfied and the team is working on it and will revert within 24-48 hours.

03/06: rescheduled delivery on 06/06

06/06: no update nothing.
Called customer service at least twice. They arranged a callback from their supervisor but nobody called me back.

07/06: rescheduled delivery on 09/06.
The most amazing thing that I learnt is that Croma offline store and online are completely separate entities. Went to a nearby offline store to address the issue and they asked me to call customer service which I've been doing for 4 days. They don't have information on the central warehouse in Mumbai which serves the online orders.

Finally went to cancel the order and it's not letting me cancel as the status is showing packed and ready to ship since 28/05. No Invoice is generated yet.
Have been on call with customer care since 1 hour and nobody seems to have access to cancel this at their end. They are asking me to reject doorstep delivery whenever that comes but cannot give me a date when the delivery will happen.
Also, the customer care executive mentioned if you wanted an AC then you should have bought it from offline store. Online you'll face these issues.

Completely fed up of the entire Croma ecosystem. Nobody is taking ownership of this and committing to a date.i understand that there are stock issues but at least give me a proper update on what's happening.
I had uninstalled my window ac for exchange since 30/05 but now it's just sitting there for more than a week.

I had opted for same day delivery (with 99rs extra) for MacBook Air on 31st May 2024. However, I have not yet received the order or any response from Croma regarding the shipment. Their contact channels are all automated (& useless). I am highly dissatisfied by the lack of accountability with high high value orders....

Hi,
I have purchased Symphony cooler from croma website.
On website it is mentioned that it will cover 170 sq feet area and will throw Air until 40 feet.
When I received cooler and checked it cover 16 sq feet area and it throw Air 5 feet only.
Symphony technician checked and said it will cover only 16 sqft area.
I have informed both croma and Symphony to connect me and return product but no one answering...

I complaint many times from croma customer care number 6-7 times
They tick solved mark without visit my home and without any call
I complain in croma store also but they check customer patience only not giving any solution. I am writing this last time if croma doest repair or change my ac then i will go to court because i buyed extended warranty not in free.
Mob no . [protected],
[protected]

Very disappointed to write the level of service I have received from Croma for the extended Annual maintenance service purchase I made in February 2022.

I raised service request for all my 3 AC’s on 21.05.24 and inspite of chasing your customer care till date no technician has been assigned.
Even I escalated on Linkedin but result is same

SR ID nos - BOF210524EW00294

Request raised on...

I bought croma AC 5* from croma store in select city walk, i was not given receipt saying it is electronically generated and it'll send to my gmail which they took but have never received any invoice till now. I call the customer care for service repair since it is not working, but no one has responded so far. i have given my contact number but no calls from the customer care

I recently purchased an iPhone from Croma - Breach Candy. Later realised the name on the invoice is incorrect. I want to change this but Croma - Breach Candy denied. I need to claim the invoice to my employer, therefore, name change is needed. Only need to add my employer name before my name on the invoice. Everything else remains the same. This shouldn't be too hard. Kindly support.

Dear team,
I have purchased Haier refrigerator from your store and received delivery one week before, I am very disappointed with the service and regret to purchase from your company even being a Tata employee.
I received defective equipment...The refrigerator is not at all cooling i informed Haier call centre the technician came and said fan was not working now that I have fixed it cooling will happen in 6hr... But it was of no use refrigerator still did not cool..
Second time I raised complaint now the technician is saying their is gas leakage compressor is not working...
I raised this issue to you team, they said complaint is raised and our technician will visit in 48 to 72 hrs just witness the issue . After that if it's due to your mistake you will have to pay charges or if it our mistake we will decide what action to take...
What kind of solution is this.. i buy the product from you which is defective and more I am facing issue related to it...

Can you guys stay without refrigerator at your home for even 1 singal day in this summer.. my all stuff is getting spoiled... I have small daughter for which I can't even store the milk...

I simply don't want this product, I don't want repair in initial stages itself...either replace it immediately or return it...

Me and my family is suffering a lot because of you...

I request you kindly look in the issue urgently and take necessary action. service request C[protected].

Regards,
Nayeem Kazi.

I