Croma Complaints & Reviews

I purchased the product from Croma - Electronic City, Phase 1 1st Cross, Neeladri Rd, opposite Briyani Zone, Electronic City, Bengaluru, Karnataka 560100, on 9th March with a commitment that it would be delivered within 7 days. However, the product was not delivered by the promised date of 17th March. When I visited the store on the due date, I was informed that there were delivery issues and the delivery was postponed to 21st March.
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Placed an order for multiple home appliances at Croma, Phoenix Market City Kurla on 18/feb. One of the products hasn't been delivered yet beyond the committed delivery date. On multiple follow ups/ messages/ calls which have gone unresponded to, i reached lout to customer service to check on status. The order tracking number onsite says its not been shipped yet. the customer se4rvice representative however 1. cannot commit to a delivery date...

Reference Order ID : SOA[protected] Faber Cooktop ONYX3BB BK CI

I purchased one Faber Cooktop ONYX3BB BK CI from Croma Dwarka Sector 12 New Delhi. At the outset the sales representative informed that the company official will install it within 48 hours after delivery i.e. on[protected].
We lodged a complaint yesterday i.e. on[protected] and came to know that Sales Representative did update the request for installation....

Subject: Unresolved Microwave Service Request and Concerns with Extended Warranty Service

Dear Croma Customer Care Team,

I am writing to express my disappointment and frustration with the service I have received for my Croma microwave, which is covered under an extended warranty for 3 years. Despite paying extra for this service, I have experienced significant delays and inefficiencies in resolving my service...

Croma complaint ID - C[protected]Urgent: Request for Extension of Croma Gift Card Validity and Customer Loyalty Concern.
Hi,
I have purchased a Rs. 43, 000 Croma Gift Cards from my corporate website - [protected]@globoforce.com and utilized a portion of those cards for purchase of Croma product,
Now, my Rs. 18, 000 is on stake since few Croma cards validity is over and Croma support team raise their hand not to...

I have purchased AQUAGUARD CREST UV unit from CROMA, L&T circle, Karelibaug, Vadodara store on 22nd September 2024 (Bill attached).

Since renovation work was going on at my residence, we asked the technician of AQUAGUARD to come for installation/demo after few days.

After few days, the technician came to our place for installation. He opened the unit & just checked the pressure using one instrument. He told us...

I had purchased 55 inch tv from your store on 6.11.24 but still today no installation done or call from any person. I call 4 time to your call center but no use.
What to do
Ramprasad
Mb. No. [protected]...

Reference number CHN151024FS00544.

Dear Sir,
Complaint lodged on:[protected]
Technician visited and checked the unit on:[protected]
Problem identified: Microwave wave guide faulty. Needs replacement.
Assurance given by the Technician for replacement : 2 days
Status as on[protected]: NOT YET RECTIFIED
Warranty period ends on :[protected]
Please complete the service so that we...

(i)One QNED TV has booked one LG QNED Mini LED 164cm model 65QNED90T6A(307486) on 08.10.2024 with advance payment in Croma store Asansol of Rs.5000/- and full payment done on 13.10.2024 vide invoice no SLRSI 1243700. TV delivered on 14.10.2024. But during installation on 15.10.2024 about 2.00 PM it is found by the company service representative that table mounted stand is missing in the box. The table mounted stand is required for installation has already been informed to CROMA Asansol and also site visited by CROMA representative and for which the installation is delayed abnormally.
(ii)The advance payment of Rs.5000/- is also not adjusted against the original invoice and after informed to croma center Asansol that it will take some time to refund.
The representative is explained to the customer wrongly before selling and after selling they don't take any action.
Please take necessary action in this regard at the earliest.
thanking you

Ordered a TV from Croma online(through tata neu). Expected delivery date at that time was 24/08 Ordered on 15/08

30/05: got a reschedule message that the delivery will now be on 03/09

03/09: rescheduled delivery on 05/09

Meanwhile started raising concerns on Twitter and customer care. Apparently they are concerned that I'm dissatisfied and the team is working on it and will revert within 2-3hrs...

My crome LED when through a software update and got crashed and it got crashed. After which the TV turns on and off one the power button is pressed. We have logged a complain with the customer service team in 12th July who mentioned the time to resolve the case in 24 to 48 hours. However the technician visited on 12th July and mentioned that the software needs to be updated and he went back and said will call back which he didn't. However,...

I have received bad quality product with order no :- TC[protected]. Now i want to return and the same is under return window . TATA croma is not taking it back . The same was mentioned on their website that it can be returned within 7 days . But now I am not getting appropriate response from them .
I want to return the laptop and want refund of my amount.

Baljit Talwar
[protected], [protected]

We have ordered Air cooler in May 2024 via Croma online store. The product from Orient company. As per Croma online it's mentioned that product gives air throw 60ft and has Inverted compatability.
But product is not working as mentioned.

Product : ORIENT ULTIMO 65
Company : Orient
Order#:[protected]
Invoice No: SLEC9319364

Raised the complaint in Croma portal but no solution on...

I Purchased a refrigerator from TATA Neu but it was delivered damaged even box was not opened. I complained many times online but I haven't received my refrigerator yet. Even they do not have any communication channel to talk. Now I understand one thing to purchase any product from Croma is a one kind of headache....

Invoice No: RIE056TC1620399
Order ID-301714
E-Croma Nutri Blender 2 Jar 450W

Total Refund amt--1999
Refund issued
Credit card- 317 already credited
Neu Coin adjusted-182
Balance Gift voucher Rs 1500/- not yet refunded, only shows service request closed.
M-[protected]...

We bought a 2 Ton Voltas window AC from Croma Vegas Mall Dwarka on 8 June 2023 along with a 4-year Unlimited Maintainance Zipcare plan (including unlimited service visits). After the expiry of manufacturer warranty, there has been an issue with our AC as it is not cooling. Despite numerous calls and a visit to the store and meeting the Duty Manager, we have been unable to get a service visit from Croma. Everytime we set up a complaint, we...

Chroma Grievance Officer,

This is related to newly brought Sony headphones from Chroma Kothrud, Pune, Center.
I am writing this letter on behalf of my husband. Kindly treat this as formal escalation from my end.
My Husband Visited your Chroma kothrud store to buy good quality headphones with noise cancellation facility (over calls). From the Chroma agent, we were recommended to buy Soni product worth about...

Dear Croma Customer Service Team,

I am writing to express my deep frustration and disappointment with the customer service I have received over the past two months. Despite numerous emails and comments, I have not received any satisfactory response or resolution to my concerns.

To provide some context, I have been facing issues with the newly purchased cooler 60l and have repeatedly reached out to your team...

I was purchasing Samsung AC from Croma store on date 17th May, 2024.
When I was purchasing AC salesperson talk about 5 Years comprehensive warranty also received warranty card with AC but when I was call about service Croma as well as Samsung they denied for warranty. they are only calling that your AC only have a 1 year warranty.

Croma Showroom persons was also not answering.

Crome only support till payment. after payment they don't care about customers.

Ordered a Panasonic ac from Croma online(through tata neu). Expected delivery date at that time was 30/05. Ordered on 28/05.

30/05: got a reschedule message that the delivery will now be on 31/05

31/05: rescheduled delivery on 03/06

Meanwhile started raising concerns on Twitter and customer care. Apparently they are concerned that I'm dissatisfied and the team is working on it and will revert within 24-48 hours.

03/06: rescheduled delivery on 06/06

06/06: no update nothing.
Called customer service at least twice. They arranged a callback from their supervisor but nobody called me back.

07/06: rescheduled delivery on 09/06.
The most amazing thing that I learnt is that Croma offline store and online are completely separate entities. Went to a nearby offline store to address the issue and they asked me to call customer service which I've been doing for 4 days. They don't have information on the central warehouse in Mumbai which serves the online orders.

Finally went to cancel the order and it's not letting me cancel as the status is showing packed and ready to ship since 28/05. No Invoice is generated yet.
Have been on call with customer care since 1 hour and nobody seems to have access to cancel this at their end. They are asking me to reject doorstep delivery whenever that comes but cannot give me a date when the delivery will happen.
Also, the customer care executive mentioned if you wanted an AC then you should have bought it from offline store. Online you'll face these issues.

Completely fed up of the entire Croma ecosystem. Nobody is taking ownership of this and committing to a date.i understand that there are stock issues but at least give me a proper update on what's happening.
I had uninstalled my window ac for exchange since 30/05 but now it's just sitting there for more than a week.