Croma Complaints & Reviews

I had to travel from Bangalore to Mangalore to get my daughter who is pursuing her college here at Mangalore. I am staying in a Hotel while arranging for her requirements. One of them is a portable washing machine. I came across Croma online purchase and it showed the product will be delivered by 30st March, 2021. I had also called their showroom at Mangalore and understood, I will receive the product. Yesterday 30th March, I got a doubt they are not going to deliver. I called their call center and understood, the product is still in transit. After multiple calls to understand the status, they changed the date to 2nd April, 2021. I had clearly mentioned to the call center that I am staying in a Hotel and awaiting their delivery. With no sensitivity they just changed the delivery date. Today 31st March I called them and they told me that they will give me the update today and possible delivery today itself. I am staying the hotel that cost total cost of more than 3500 per day. I told them I cannot extend my stay. I got a call from their Backend team at 7:30PM and the person has absolutely no background of my request that I had made from yesterday, may be 3 times and today 3 times. She said, I called you to tell, you will receive your delivery by 2nd April only. She also confirmed she has no idea of my case! I feel cheated and even the status provided is not true. Also, entire process feels faulty. I have already paid and there is empathy to my request. I have to do the arrangement to my daughter and leave for my base location, Bangalore and I feel I am stranded because of Croma

We have purchase orient cooler(40L) from croma Wakad (Pune) last day (29/03/2021).we have been told that delivery will be done on next day(30/03/2021). On delivery date we are trying to call customer care about delivery & we get false commitment that delivery will happen before 9 PM. still 10.30 PM we are waiting still no delivery. We have asked delivery boy which we got his number from customer care, he said I don't have your delivery.

We constantly getting information from customer care by your product is shipped from store & it's on the way, but it never reached to us.

We are really frusteted with the way we got information from croma and still our product is not delivered.

So we decided to cancel the product if it not delivered today (30/03/2021)

For cancellation croma is solely responsible. We make sure that we never buy any product from croma in future.

I have purchased refrigerator from croma parvat patiya and it was giving problem from very first day of purchase. So i approach your kind self but no fruitful result is obtained. Now i have lodge complaint in consumer forum and complaint number is 2627647. Your kind self is requested to look into the matter at earliest....

Purchased Apple MacBook Pro & Apple Care Protection Plan on 2nd of January 2020, when I checked Apple Service & Support coverage. They say Covered by AppleCare Protection Plan
With the AppleCare Protection Plan, you get up to three years of additional service and support for your Mac.
Coverage end date: December 24, 2022.

I have called customer care and they said someone will get back to me. I've tried this option twice and I received sam response someone will get back to me. But no one has yet contacted.

My request is can you get this corrected?

Invoice: #SLA[protected]
Time Stamp:[protected]:24:48
Created By: Shubham Sharma
Item Code: 218863 & 214124

I purchased a caravan a month back from one of your outlets in bangalore and it has already stopped working. I went to the store taking my device and they told me that they would send a person to my residence to get it fixed but it has been more than 2 weeks and nobody has showed or either given me a call.

I am highly disappointed with your service never expected this from such a big company like croma.

Today I purchase laptop from chroma Chandigarh sec. 22 in favor of my company
Atelier brunette India private limited
GSTIN:07 AARCA0143Q1ZA
Invoice no:SLA[protected]
On hard copy of invoice all details are OK but on soft copy of invoice word limited is not written and on customer GSTIN it is written NA.

Very strange you are sending soft copy of invoice in favor of my company and in GSTIN you has written NA.
I call to customer care they arrange call and that foolish person said on soft copy we are not writing GSTIN
He don't know even this simple concept if you are generating invoice in favor of company then you have to write customer GSTIN
Provide me correct invoice.
Manu jaswal
[protected]

Hello sir
Today I purchase a HP laptop from croma Chandigarh sector-22 in favor of my company
Atelier brunette India private limited
GSTIN:07AARCA0143Q1ZA
Invoice no:SLA[protected]
On hard copy of invoice details of my firm are OK but on soft copy of invoice word limited is missing and the customer GSTIN is not written very strange you are sending soft copy of invoice in favor of customer company and has not written GSTIN.
I call to customer care they arrange call from Chandigarh from where I purchased laptop that foolish person said on soft copy GSTIN is not written

Provide me correct soft copy of invoice with my GSTIN.

Thanks
Manu jaswal
[protected]

I had purchased a Double Door Samsung Refrigerator Ref SbS 595L RS21HSTPN on 21/08/2012 .

The Fridge has Stopped working suddenly on 26/03/2021.
I request you to please send a Technician to repair the same.

I tried to contact the Samsung people buthave met witn poor response and Technician who have not done the work properly on two previous occasions.

I purchased fridge, model - Voltas Beko FF 470 liter vide invoice no. SLA[protected] dated 22.03.2021 from O.P. Road, Vadodara
Technician came on 24.03.2020 for installation only after contacting croma shop. Technician stated, it will be replaced or repaired. I contacted executive seller of croma shop who completed procedure for purchasing, but no positive response. No one contacted from forma shop. It is very difficult for me. Many items are getting rotten/destroyed. Holi festival is near. Kindly resolve problem immediately. Failing which I will have no option left except legal action.

Ashok kumar, mob. [protected]

My name is Raghul.E.B. Last week i bought nikon Dslr D3500 (dual lens) from Croma phoenix mall, Chennai on March 17, 2021. I didnot receive the complementary dslr bag which comes with my dslr package. I was asked to come after 7days. Today(24th March) they called me to recieve the bag. But i didnot receive the Nikon dual lens model bag and inturn received Canon single lens bag. I am very saddened by the response i got. i invested huge amount in buying the product at your showroom. i am very much disappointed. The trust i had in croma got reduced very much.

I have placed the Order online and the order Confirmation number is[protected]. I have selected Black watch. However, system have selected Black/blue, later I spoke with multiple people (Rohit, Rahul) and no one ready to change the invoice and send black watch instead of black/blue.

I am very surprised that being a TATA company, their technology is so poor that, they cannot even change the invoice or cancel the old invoice and raised new one. In this era of technology, this is a very simple process and can be fone by any small shopping company.
Later I spoke with Vishal on 22ndar and I have been promised that I will get full refund in 3 working days but I'm yet to receive the documented email that I will get refund in the same evouchers I buy watch or they will credit in my wallet.
Such a bad experience with a TATA company I ever had.
Name - Ashish
Mobile number [protected]

I got a Croma Gift Card. Due to Pandemic, I got stuck at my hometown and I couldn't do any purchase. Now Croma says gift card is expired. It is very sad that Croma is not ready to extend the expiry date even after sending so many mails. At least considering the Pandemic situation they should consider my plea for extension.

I made a purchase of lenovo ideapad 3 on 15-Aug-2020 by paying in full cash.
I noticed that the battery wasn't lasting for 2 hours in the first week. I wrote an email to croma and they said to visit us in store to get the issue resolved. I had been to my native place and couldn't make it early.
The Sales person and also the customer service desk person NEVER informed me about the Lenovo laptop Model No: 15IIL05, has battery issues, the battery backup is only 1.5 hours. which is pathetic, they asked me plug the laptop to the socket 24 X 7 and work why would i buy a laptop if i had to do so? I could work on a monitor. I hope this laptop amount will be refunded and will buy a better laptop in same or higher price.
Hope the trust i have in croma will be rebuilt.

Please we are still waiting for the e copy of the invoice as it was promised that the same will be mailed with in 24hrs of purchase.

Please arrange to get it mailed.

Thanks & regards.

SK Sharma

Mb : [protected]
Mail: [protected]@gmail.com

I am very disappointed with croma service and will be complaining after this on social media my BAD Experience with Croma and also with Consumer forum.

In sept 2020, I purchased VIVO V19 phone from Croma Malad west, next to Dmart, palm court building. Service executive promised Gift card for Rs.1000/- cashback, however said currently do not have one, so let us get the gift card, and we shall call you to come and collect your voucher. Also after that I came again for purchase of one more Vivo phone, on that also, I was informed that you will get Rs.500 gift card and we shall call you got both vouchers together and we will give you. I agreed again.
NOW its been more than 6 months, when I visited Croma, they are denying who commited what was commited, oh.. we do not have the vouchers now.. they again took my number and nothing happened.

CROMA IS A BRAND, BUT I HAD NEVER EXPERIENCED SUCH BAD SERVICE, NOT ONCE BUT TWICE, SUCH POOR AND FALSE COMMITMENTS.. DEFINETELY PEOPLE SHOULD KNOW ABOUT THIS AND SHOULD STOP BUYING PRODUCTS FROM CROMA.
I WILL MAKE SURE TO SPREAD THIS EXPERIENCE ALL OVER FACEBOOK TWITTER AND OTHER SOCIAL MEDIA PLATFORMS.

My contact number is: [protected]

Today's purchased fan was not rotating after instalation of it at its dedicated place.
Please arrange to repair/replace it as soon as posible.

Washing machine not operating as per programm, Taking water cycle more and not operating now

I have purchased Samsung SBS 700L RS72R5011SL/T refrigerator on November 21, 2020, under ICICI Cards EMI offer with order number Order no: SLE002EC1494012. As per offer, the cashback amount would be up to 20%(maximum Rs 20000). I have made the payment of Rs 78990. The cashback amount should be Rs 15798 as per 20% clause as I am not crossing limit of Rs. 20000, but I got Rs 6000 only. I raised a complaint with Croma customer care and they don't have answer to that, as they are keep saying that the cashback has been credited correctly as per offer. I have raised complaint via Resolver and INGRAM, but Croma didn't gave any satisfactory reply there and closes the ticket with wrong information that I haven't responded to them.

They are keep saying that as per terms and conditions, they have provided the cashback of Rs 6000, but it was nowhere written that the maximum cashback is Rs 6000. Every time, they are saying that the cashback is upto 20%, but there is no clause of that upto 20%.

Prodct ID 229571 purchased on 19th Feb from Croma Oberoi Mall was having problem, handing up, heating up, battery drowning and other. immediately from Purchase date. Have submitted to Croma on 28th Feb .

Request for replacement of product.

Also customer care person Sarita and her associate is very inadequate for support.

regards
Narhari Trivedi

Dear Team,

I recently purchased Croma 43 inch LED TV, but my TV remote is not working good.

It sometimes works fine and all of the sudden, it will stop working.

Please resolve my issue.

Thank you.
Ayyappa Reddy.
[protected]...