Croma Complaints & Reviews

I have received defective piece Order ID:[protected] from CROMA online website and now I contact customer care daily but didn't get any proper response about return and refund. It's a week now.

DO NOT USE CROMA WEBSITE AT ANY COST....

I ordered Apple Ipad 8 Gen from Croma's online store on the 1st of June 2021. There has been only a single order confirmation email I received saying that the delivery was expected to arrive on 2nd June. No updates after that. The website only tracks till 'Order Shipped' since day one.
It's been a week now. Two days ago I had called the Customer Care receiving no specific update, so I emailed my complaint. I received a computer-generated...

I bought iphone 11 from your shop in mysore in d month of march, after a month exactly on april 25 the phone got dead its not working, on 24 night when i slept it was working and the charge was 73% but when i woke up it was dead, i called the manager of the croma shop in double road mysore, he told i need to wait untill lockdown gets over. Now im facing lot of trouble i'm unable to attend my online classes, interships my facing more difficult...

Ms. Ramona Fernandes
grievance.[protected]@croma.com
+[protected]

Nodal Officer
Mr. Shiv Barai
nodal.[protected]@croma.com
+[protected]

I had purchased a LG washing machine from Chroma Aundh, Pune which was a showroom display product. The machine was delivered yesterday in a very shabby condition (Photos Attached) in a bubble wrap without a thermocole bottom, side corrugated...

Hello,

I have purchased a laptop from Croma website. While purchase we put the pincode and checked delivery available or not. It mentioned 1 day delivery. Now it's more than 4 days and laptop still not delivered. Secondly, none of the helpline numbers are working today as mentioned on Croma website.

Your customer care team can reach out to be on +91-[protected].

Regards,
Vikaas...

I have purchased LG 1.5 tone 5 star AC and made payments but my payments deduct 2 times.
Like AC Price is: 43299
Deduct from my Account: 43299 2 times (86598).

How can get a refund for my one payment?...

I would like to inform you that, I have purchase O- general AC from CROMA in the name o[censored]M khona & Company ( with registered mobile number-[protected], which was installed by Global Aircon Air Conditioning, SION last year in the month of January. However, I have not been provided a single free service in the warranty period and upon contact it was informed that since they dont have record of Installation they cannot provided the free service.br...

A package containing croma 1.5 t portable AC was received by me on 22.05.21 but we found it in damaged condition. Complaint for the return was lodged on the same day in customer care as well as return email address. It suppose to be taken back in 6 days max. After repeated follow up it is still not picked up and we are suffering in hot summer even after purchase of an ac. Very poor customer service as no information other than lodging complaint...

Money debited, order Id was empty, not given option to review and cancellation in website, product delivered day before yesterday .Could not check what I ordered there boz of that .now noone is responding for replacement.Its third day. I wanted upgraded lap and I am ready to pay remaining amount . I have not used the product which they have sent .I need replacement...

I bought a Hitachi AC which was priced at MRP of 60500 and offered with a discount at 43900 with another 1500 discount which was not applied and I was charged 43900. On receipt of the product I found a MRP of 42300 so essentially Croma has aold the product above the MRP besides a Varince of 18200 i
the quoted and actual MRP. Best part is the call center doesnt responsd and keeps me on hold and emails are not working. I KNOW THE FACT...

I had ordered iPad from Croma website on 22nd May. It was supposed to be delivered on 25th. Today is 29th, still no clue of the product. It was prepaid order, the payment has been deducted. I have called them numerous times, all they say is they will call me within 24 hours. Some said invoice has not been generated. Totally frustrated. I forwarded them the order confirmation I got. Also tagged them on twitter, still no proper response....

I have had a horrible experience shopping on Croma. Never before have I seen such crippled backend system and with an even worse customer care team.

I placed the cancellation request for a Samsung Galaxy S20 FE on 14 of May, just a few hours after placing the order. I never thought it would be such a nightmare get an order cancelled.

These are my details:
Invoice No: SLE047EC1728658 (Invoice attached)br...

Hi

I have purchased To link router product on 20th May and I was informed that it will be delivered by 27th May.
Till now no tracking ID or call received from croma end.
And product was not yet delivered to me.

When I called to customer service they were saying you will get the product today but I don't see any of such sign.

Even they don't know if it is shipped or not.
br...

This is to bring to your attention that I had ordered a HP Laptop on 22nd May 2021 from INFINITI RETAIL LIMITED TRADING AS CROMA and as per the website the delivery date was 24th May 2021 through express delivery.It has been 5 days since I have not received my delivery. They had promised express delivery.Have called customer care plenty of times but they are not able to resolve the issue. They say that your issue will be resolved in 24 hrs...

I placed order on Croma.com on 23rd may, it's order number is[protected], till now there is no update about the order. The order is supposed to be delivered by 27th May, but till now it is not even shipped.

I don't understand what's wrong with croma...

I ordered LG 1.5 Ton AC from croma on 18th may and delivery was expected on 24 th may. Delivery wasn't made and even there weren't any updates regarding when will it be delivered.

Customer care keep on repeating we will call you back with updates but no one did. And still i don't know about my product that when will it be delivered. Why croma can't keep a track on their product delivery system?

Help me know how...

Hi,

On 23 may i have place an order on croma and same day i have raised a request to cancel the same order. I have been told that it will cancel and team has raised a request to cancel the order but i have not received any confirmation. So next day i mailed again and asked same thing they again confirmed they escalated this and order will cancle and i will get confirmation in 24 hours. Again i did not received any confirmation....

Hi,

On 23 may i have place an order on croma and same day i have raised a request to cancel the same order. I have been told that it will cancel and team has raised a request to cancel the order but i have not received any confirmation. So next day i mailed again and asked same thing they again confirmed they escalated this and order will cancle and i will get confirmation in 24 hours. Again i did not received any confirmation....

I purchased cooler in the store on Tuesday and Water is draining out on the back side of the cooler from Thursday. Complaint is raised yesterday. A person named Siva Prasad Dokala has called me yesterday evening, and tried to fit it through Video call which did not got fixed. He said he will send technican next day morning. A person named Dilip has come up who doesn't know anything about cooler. Additionally he did another damage to it, he...

Placed an order for a product on their official website on April 27 20201. Till date, it is not delivered and the customer care service has not helped in providing any support or solution.

On being asked about the status of product delivery, they state they don't have any record of the product. And yet I have a confirmation email of the same product.

All this from an established brand called Croma, is absolutely...