Croma Complaints & Reviews

This is to bring to your notice I had made a purchase from Churchgate Croma store for Rs 29499/- upon being offered Rs 3000/- as cashback within 90 days. However till date I haven't received my refund despite multiple follow-up and visits to the store in times of the pandemic. Their Customer Service is deplorable and strong action must be initiated against the store.

Invoice Number : MLA[protected] Dated 13.09.2020.
Item Code : 228224

Fridge is spoil all the things and making noise

I ordered Apple ipad 8 Gen from Croma's online store on the 1st of June 2021. There has been only a single order confirmation email I received saying that the delivery was expected to arrive on 2nd June. No updates after that. The website only tracks till 'order shipped' since day one.
It's been a week now. Two days ago I had called customer care receiving no specific update, so I emailed my complaint. I received a computer-generated email saying they will contact and update me on the delivery. No update. Just a call asking 'Has the product arrived?'
I am planning to cancel my order if there's no reply within two days.
I have attached screenshots of my email and customer care's reply, also the Orders page on Croma's app.
Service request ref no.: SR[protected]

Hi,
This is RAJKUMAR ( [protected])from hyderabad, I am a very old customer of Croma store recently I have purchased a SAMSUNG LED 138 cm 55TU8200 on 12/04/2021 with billing name Rajkumar Ganugula

Order Id : S0A[protected]

Basically I came to store to purchase sony telivision but on the pressure of the sales person and manager Satish garu, i purchased samsung Tv and along with that they told me to purchase extended warrent which costed me around 5200 and when i asked for 3rd party screen protection they really didn't suggested me and after few days my tv screen has been damaged in my house while cleaning the screen with a cloth. After my personal enquiry I came to know that ZOOPER is providing screen protection for Croma Clint's and then I came to the store and asked for the same and I'm really sorry to inform you that Satish garu spoken very recklessly and told us that on that day ZOOPER server has a problem and so we didn't tell you about that on that day and now we can't do anything .

Again after couple of days when we visited the store they admited there mistake and offered me 5000 rs and asked me to bear the remaining amount, I was really upset with there behaviour and only thing that was running in my mind is the NEGLEGENCE OF THE MANAGER & SALES PERSON costing 25000 for me .

When I told them that I'm going to complaint for higher authorities the answer I got from them was no one can do anything for us and no one can help you go and complaint where ever you want, all this conversation was done over phone and everything was recorded and I have watsapp chat admitting there mistake.

I just wana see whether there will be any action on them for there mistake or not . I hope there is a proper administration to take a very serious action on them and also give compensation for my loss.

I request you for very speedy action from your end and hope this issue end here without any further complains from my end.

Many Thanks,
Rajkumar Ganugula

I have received defective piece Order ID:[protected] from CROMA online website and now I contact customer care daily but didn't get any proper response about return and refund. It's a week now.

DO NOT USE CROMA WEBSITE AT ANY COST.

I ordered Apple Ipad 8 Gen from Croma's online store on the 1st of June 2021. There has been only a single order confirmation email I received saying that the delivery was expected to arrive on 2nd June. No updates after that. The website only tracks till 'Order Shipped' since day one.
It's been a week now. Two days ago I had called the Customer Care receiving no specific update, so I emailed my complaint. I received a computer-generated...

I bought iphone 11 from your shop in mysore in d month of march, after a month exactly on april 25 the phone got dead its not working, on 24 night when i slept it was working and the charge was 73% but when i woke up it was dead, i called the manager of the croma shop in double road mysore, he told i need to wait untill lockdown gets over. Now im facing lot of trouble i'm unable to attend my online classes, interships my facing more difficult can you please help!!!
The phone has 1 year warranty i
help!!

Ms. Ramona Fernandes
grievance.[protected]@croma.com
+[protected]

Nodal Officer
Mr. Shiv Barai
nodal.[protected]@croma.com
+[protected]

I had purchased a LG washing machine from Chroma Aundh, Pune which was a showroom display product. The machine was delivered yesterday in a very shabby condition (Photos Attached) in a bubble wrap without a thermocole bottom, side corrugated...

Hello,

I have purchased a laptop from Croma website. While purchase we put the pincode and checked delivery available or not. It mentioned 1 day delivery. Now it's more than 4 days and laptop still not delivered. Secondly, none of the helpline numbers are working today as mentioned on Croma website.

Your customer care team can reach out to be on +91-[protected].

Regards,
Vikaas...

I have purchased LG 1.5 tone 5 star AC and made payments but my payments deduct 2 times.
Like AC Price is: 43299
Deduct from my Account: 43299 2 times (86598).

How can get a refund for my one payment?...

I would like to inform you that, I have purchase O- general AC from CROMA in the name o[censored]M khona & Company ( with registered mobile number-[protected], which was installed by Global Aircon Air Conditioning, SION last year in the month of January. However, I have not been provided a single free service in the warranty period and upon contact it was informed that since they dont have record of Installation they cannot provided the free service.

I am raising this complaint to croma trusting they care about their customer and would help me in this regards to eventually provide the free service applicable in warranty period.

Looking forward to resolution of the complaint at the earliest

A package containing croma 1.5 t portable AC was received by me on 22.05.21 but we found it in damaged condition. Complaint for the return was lodged on the same day in customer care as well as return email address. It suppose to be taken back in 6 days max. After repeated follow up it is still not picked up and we are suffering in hot summer even after purchase of an ac. Very poor customer service as no information other than lodging complaint is available with them.
What next ?

Money debited, order Id was empty, not given option to review and cancellation in website, product delivered day before yesterday .Could not check what I ordered there boz of that .now noone is responding for replacement.Its third day. I wanted upgraded lap and I am ready to pay remaining amount . I have not used the product which they have sent .I need replacement

I bought a Hitachi AC which was priced at MRP of 60500 and offered with a discount at 43900 with another 1500 discount which was not applied and I was charged 43900. On receipt of the product I found a MRP of 42300 so essentially Croma has aold the product above the MRP besides a Varince of 18200 i
the quoted and actual MRP. Best part is the call center doesnt responsd and keeps me on hold and emails are not working. I KNOW THE FACT THAT I WILL HAVE TO FILE A CASE to get back my money but SURELY THIS WILL HAVE SOME DENT ON THE REPUTATION OF CROMA...i leave it to you which you want this to go.

I had ordered iPad from Croma website on 22nd May. It was supposed to be delivered on 25th. Today is 29th, still no clue of the product. It was prepaid order, the payment has been deducted. I have called them numerous times, all they say is they will call me within 24 hours. Some said invoice has not been generated. Totally frustrated. I forwarded them the order confirmation I got. Also tagged them on twitter, still no proper response.

I have had a horrible experience shopping on Croma. Never before have I seen such crippled backend system and with an even worse customer care team.

I placed the cancellation request for a Samsung Galaxy S20 FE on 14 of May, just a few hours after placing the order. I never thought it would be such a nightmare get an order cancelled.

These are my details:
Invoice No: SLE047EC1728658 (Invoice attached)
Order Number:[protected]
Service Request No: SR[protected]
Product: Samsung Galaxy S20 FE (Cloud Navy)
Amount: 47, 999 (Paid through Credit Card and Vouchers)
Order Placed: 14th May 2021
Cancellation Request Placed on: 14th of May 2021 (same day)
Date or writing this complaint: 29th May 2021

I'm mentally exhausted by now. The customer care is so useless, that I literally have no words. Whenever I call the customer care, I get the same response that you'll hear back from us in 24 hrs. But I'm yet to receive that call. I gave them 2 alternate numbers to get in touch with me. But, nope. Still waiting for them to call me back.

As a customer, never have I felt so helpless. This is a big amount for me and I intended it to be a gift for someone. Now, I have to pay the credit card bill for the product that I never even received. How is this fair?

I hope this complaint reaches the right person. I'm attaching the bill as well. Plese expedite the process. No company who wants to be in business would make its customer wait any more than 7 days for a refund.

Also, you really need to work on your communication. I have to constantly get in touch with the customer care team, when it should be the other way around. It's your job to provide the customer with the necessary updates regarding his request. Besides, contacting the customer care is never useful. I always receive false promises.

I request you, for the love of god to please give me a specific update regarding the refund. Has it been processed or not? When will I get my money back?

Hi

I have purchased To link router product on 20th May and I was informed that it will be delivered by 27th May.
Till now no tracking ID or call received from croma end.
And product was not yet delivered to me.

When I called to customer service they were saying you will get the product today but I don't see any of such sign.

Even they don't know if it is shipped or not.

Such a pathetic service they are providing.

Really worst experience they are providing to me and these are the great values at Tata enterprise.

And I called to customer service after 5pm on 27th May then they said it can't be delivered today so they will raise call back request from team.

I don't understand if you are unable to deliver the product then why don't they rise this request before when I called them.

It's been 7 days I am waiting for the product and you simply waste customer time.

I have ordered the product for my office work it is so disappointing to see this kind of services.

This is to bring to your attention that I had ordered a HP Laptop on 22nd May 2021 from INFINITI RETAIL LIMITED TRADING AS CROMA and as per the website the delivery date was 24th May 2021 through express delivery.It has been 5 days since I have not received my delivery. They had promised express delivery.Have called customer care plenty of times but they are not able to resolve the issue. They say that your issue will be resolved in 24 hrs and Croma will connect with you but nobody has called me till now regarding my product delivery.This is very unprofessional behaviour on there part and my work is stuck due to this.I have purchased several products from Croma(offline) never had faced such a harrowing experience.It feels like they have no regard for there customers.The customer care executives are only raising tickets without any regard whether the issue is being resolved or not.To put it simply “They don’t care”.

The logistics parter “Delhivery” is as pathetic as the CC. As per my knowledge the parcel had been received in Greater Thane on 24th May and from that date no action has been taken.

I would like to expedite the process and deliver me my laptop.
My email is- [protected]@gmail.com

INVOICE NO. SLE001EC1756902
Date: 23 rd May
Order Id:[protected]
Logistics partner- Delhivery
Tracking I’d[protected]

I placed order on Croma.com on 23rd may, it's order number is[protected], till now there is no update about the order. The order is supposed to be delivered by 27th May, but till now it is not even shipped.

I don't understand what's wrong with croma

I ordered LG 1.5 Ton AC from croma on 18th may and delivery was expected on 24 th may. Delivery wasn't made and even there weren't any updates regarding when will it be delivered.

Customer care keep on repeating we will call you back with updates but no one did. And still i don't know about my product that when will it be delivered. Why croma can't keep a track on their product delivery system?

Help me know how long will it take to reach .