Croma Complaints & Reviews

Dear sir / ma’am,
I am priyanka gupta from gurgaon.
This mail is being written to you to inform about the misleading & false information being shared about the products by the representatives of chroma store with an intention to increase the sales & unprofessional attitude of the store manager towards the customers.
I have visited the chroma store at sector-29-a120 in gurgaon on saturday (28 july 2018) to purchase...

I am regular customer with croma and this is first time i need any services and i am getting pathetic responses from the customer service when i bought this ac i was sold and convinced for extended warranty and i paid like 6000 extra for this service now when i actually need the service i am not getting any response i am stun with this selfish behavior of croma will never come back to croma nor will i recommended any one......

On 17th july complain about my split wall ac not working after 2 days technician came and inform us no gas it has to be charge, we recharged in just summer and now raining season started how can so fast again discharged, said they have to check internal leak, i said go ahead then he suggest right now again will recharge and look for leak if it is leak take the unit to workshop and repair it. After recharge he claim rs2500/- when i ask receipt...

Card no-[protected]

The card has been expired without any prior notice. I have the value of 5000 rs which is of no use now. Please resolve the issue immediately.

I don't mind paying 500rs to make the value as 5500. But i don't have time to visit any store. I wish i can renew it online, but you guys dont have any system. Guys, please take care of this facility online so that customers don't face issues like...

I recently bought a macbook air from croma retail in rajouri garden, delhi on 8th july 2018 in my company name located in haryana; adit constructions. I gave them my gst number for billing. This was an inter state billing and as a rule they should have applied igst.in spite of repeated reminders to the store manager and the store executive to generate me an igst bill, they charged me with the sgst+cgst bill and not igst bill due to some system...

I have tried to purchase SEAGATE 2TB HARD DRIVE through croma online store. I have used croma gift card of 5000 and netbanking of 999 rs for transaction. During the transaction the money from my account got deducted but the invoice did not get generated. I even got a mail stating the succesful transaction of rs 999 for the transaction immediately. When called for customer care they suggested to wait for 24 hrs. Till date no progress over...

Dear Sir/Madam,

I had purchased an Air conditioner from Croma, Drive-in road branch on (Invoice: SAA[protected], Purchased on[protected], the invoice is in name of Rasik Butani, however from the day of the company person giving doing the installation & demo the machine was faulty and water dropping from outside unit from multiple locations, thereafter the company sent many technicians several times to check the machine but...

We purchased Bajaj Fx 1000 from Croma on 30 June 2018, the bill no SLA[protected] and after coming home we tried it and it didn't work.
I tried reaching Croma [Attapur, Hyd] branch [A152] none of them respond.
A Bajaj repair person should up and said he will open the processer and repair it. I don't understand if CROMA is selling damaged pieces on the name of "Infinity Retail".

Though it's been 17 days none...

Sir,
I purchased LED CROMA last year in AUGUST in L.B. Nagar Hyderabad show room. . Its Magic Remote got damaged due to cell leakage.On my compliant to the CROMA Show room in L.B.nagar, Hyderabad on 6-7-2018, a service request was registered with HYD060718FS00677 and technician by name Kareem came on Thursday on[protected] at 9.00 pm and said new remote should be purchased and said stock is not available and said he would indent and...

I have purchased Whirlpool washing machine on 30th June 2018 from CROMA store located at College road Nashik
Delivery boy didnt delivered universal Stand. He took back stand stating its faulty and he didnt yet contacted me till now. I am continuously doing follow up with CROMA Helpdesk but I am not receiving proper response.
This is not TATA culture.
Please deliver my items as per invoice Today itself, as already its...

I had purchased a washing machine from bandra branch & gifted the same to my house servant, the invoice is in name of jaya anil kadam, however from he day of the company person giving doing the installation & demo the machine was faulty and did not operate, thereafter the company sent many technicians several times to check the machine but the machine did not work.

My complaint number being bof190618fs00777, i had followed...

Dear
I am very sad that my croma led tv again and again creates problem some time sound is increase and some time decrease. But after few days some technician repaired. After repair the display show only line again technician said it will replace not repair. Its hurting by croma service and not resolved approx 7days. When i called custmer care daily they are also said that we will reach tomorrow but not appear how to believe that please...

INCIDENT DATE[protected]
I was going to CROMA, chandigarh for purchasing Laptop. I selected a Laptop and Paid, but They cheated me... Show me a other product and giving a other...
so, I want them my money back. they said we return ur money and gave me a void sale of receipt...and they told me that ur money will be back in 1 week...
but still I m not getting my money back...and they said you talk to ur bank...
br...

I purchased lg v30+ mobile from croma showroom, citywalk mall, new delhi.
Its performance is worst than the worst
Battery drains too quick.
Gets heated too much
Camera quality is not same as they had shown in the sample moblie in showroom
For this i called lg customer care.. They told me to go nearest service center which was 180 km away from my city
But such a hot summer i went there and they dont...

I purchased an hp deskjet printer on 17th june. The wrong model was delivered to me on 18th. The same was returned. Yet again a wrong model was delivered to me on 19th was returned. Since then i am waiting for the correct model to be delivered to me. Every time i call up the customer care they give me false dates and confirmation the same will be delivered. I am extremely unhappy with the service of the store. Henceforth will never make any...

Dear concern,
I have bought a symphony air cooler from croma ghoddod road surat store in last month.
I have raised complain many times but issue is not resolved yet.

Please arrange exchange of product or i will rase my issue through social media.

Also i go to consumer forum for this type of cheating.

regards
satyendra Rajput
mob [protected]...

I have a gift card of rs.2000 and now as per croma customer care it's total waste because it expired and i can not redeem that balance anywhere. I know that croma can add rs.500 and activate card which they did earlier but customer care is not ready to help. It's not a less amount and definitely not charity. I am ready to recharge more or i should atleast get refund of 2000....

Have purchased a ac from croma center with 2 years waranty, last 2 days i have faced problem with my ac. I have registered a complaint against the problem with croma. But they replied the technician will attend this problem on tuesday. Its very strange to hear that response by onsite. 4-5 days for services. I am humbly request you to pls look into the matter & help to resolve this problem by asap. Your support will highly appreciated. Complaint...

I complaint twice for the same thing, I purchase my TV from croma on 24/6/2017, there is a patch thing on my TV and the volume is always displayed on screen, when we low the volume of the TV, its automatically came on 100, please resolve my problem ASAP, whe your executive came he only change my cable and he did nothing. I face same problem again, i called oir customer care but no one answer the call...

I bought one Croma make 1 Ton AC split AC from sector 29 Gurgaon on 9th June 2018.
It was delivered on 10th June 2018 to my residence.
I got a call asking me to inform what time the installation team should visit on 11June(Today). I told them any time around 11AM.
Since morning we have been waiting for installation guy.
No phone call no news despite complaining twice on phone [protected].
Please inform when...