Croma Complaints & Reviews

Bought two mobiles from croma kharghar. A7 and j6.
I am told if i purchase a7 with hdfc credit card i will get zero emi installment payment facility along with 2000 cash back after 3 months. The same facility is applicable for j6 but i cannot use the same hdfc credit card. 2000 cashback applicable but not 0% emi if i use hdfc debit card. I agreed to the term, and that is why used hdfc debit card for the second mobile j6 so that i get 2000 cashback after 3 months. Till now cashback is not given for the j6 mobile and emi % are deducted. Your same person mr. Vaibhab called twice and doesn't talk anything material. He has been not cooperative during the mobile repair of a7 too and has perplexed us intentionally. Last time he called with his friend, who claimed that he is accountant of store, but was asking me my issue and was totally ignorrant when mr. Vaibhab gave the receiver to him.

In last two years i have purchased most of my electronics items from croma, but did not have the idea that your customer service and commitments are so poor. I promise i shall never visit your store or site. Please provide remedy for the above case otherwise i will take legal action against you.

I purchased a croma 32 inch smart tv from bangalore banargatta road - royal meenakshi mall. We specifically asked if all the you tube channels will work and he confirmed the same. Subsequently on delivery the picture quality was very poor, and we called to complain he mentioned that online contents will not have proper image in product. The picture quality is so very poor for all online videos that it can hardly be seen and the channel quality is also not upto mark. Overall its very very poor product sold and there are no exchange available either for me to buy a better product. The product is very different from the way it appeared in showrooms. The salesman further mentioned that the tv was android equipped when the installation team came home they said its android version 1 in the tv when the current version is 8 and hence downloading of apps like amazone prime was not possible.
My name is amit ved and invoice number is sla[protected].

My mum dad has brought a new washing machine on 4th march, 2019 from croma kharghar navi mumbai. The demo man who suppose to provide us service after sales demo n servicing is not came yet in my house.. He suppose to come at
Same day at my home after delivery of washing machine.. I must say ur service after sales is reallyy veryy bad... We purchased washing machine first tym from croma n d service is worst.. I[censored] can't resolve my problem today its self... Ill take a strict action towards croma.

Dear sir,

I had visited with family at tata croma store, jalandhar at 1730 hrs 07 mar 2019.

I had selected the items and reached at billing counter, i was told card is not valid, just for checking inr 08 transactions was done at croma store and was successful.

I had to redeem my tata card points as well.

I was made to wait for 50 minutes, while cashier was making calls.
I requested them to call manager.

They called called sandeep. He was helpless.

I requested for customer feedback register for sharing my experience in tata croma.

There was no customer feedback register, i was told i can do online. They tried to login pc for, but i was told their net is not working.

I again requested, please call store manager, then mr. Parminder singh, came, he tried login store pc, then he disappeared without any word with customer.

Then i approached to s. Parminder singh again, he said there are 04 managers namely

S. Parminder singh
Sh gaurav thakur
Sh sandeep

Sh. Naveen

No one from staff was keen to resolve the problem.

Finally after 60 minutes, i wrote complaint on piece of paper, no manager mentioned above was ready to accept the complaint.

S. Parminder singh was very aggressive when asked for help, exihited poor values, and said in store, there are 04 managers not me alone.

I requested him to tell me his tata id no, he threatened me to call the police in store, other staff pacify him and took him away.

My family has a nightmare for 90 minutes in tata croma store jalandhar.

Now they are saying they cannot accept the complaint.

Whole croma staff was watching helplessness of managers, who were were struggling to provide and solution, of justifiable answer, why they cannot accept the complaint, when they have no book for complaint as well.

All the managers mentioned above were on phones.

Please check the cctv footage of tata croma.in store how rudely s. Parminder singh was behaving with customer.

After a wait of 90 minutes, mr gaurav thakur accepted my complaint.

My family was deeply upset with poor customer service and way problem was addressed my managers, no way seems there are tata’s employees.

It is matter of disgrace and shame to to tata croma has such managers, who put no sincere effort to address the issue seriously.

I would like to mention on 07 march 2019, three transaction were done on same card without any issue, why problem in tata croma. Store only.

Please enquire the matter, if you need any assistance from end while addressing the problem, i will expected all possible co-operation.

Regards

Ajay

Very very worst customer service in avadi branch,

Croma crf0023 55w pedestal fan (Black)

I have purchased above product and received through courier. Installation done by croma. When installing the product got heavy noise on the tuner. We have raised the complaint and given the product in our nearest show room. Its more than 5 days and there is no response. When we call them for an update they said they will...

Extremely pathetic service 😡
They sale you the product & when it comes to service they turn their back.
We bought washing machine from croma - growell's mall kandivali east outlet. The salesman maneshwar - [protected], convinced us to buy croma washing machine, so we bought it & then we wanted a stand to keep the machine, he did mis - selling & gave us a wrong sized stand. It was dec end where we got our refrigerator, washing machine & stand, he wanted to complete his target, & must have done misselling. My mom is trying to reach him, he is so stubborn, rigid that he doesn't even picks up the calls now.

#misselling #cromagrowellmall

Hi,

I am cilivary, i have purchased a one plus 6t mobile phone. It’s has been only 15 days and used it for only 10 days, when i use camera portrait mode the device makes buz sound.
I went to the store where i have purchased croma vikrampuri kharkhana, hyderabad, the managers vijay and satish are not helpful, it’s customer service i had in my time and wasted 2 hours. As it’s only been 10 days i have used i want a replacement phone or s refund.
And, i have spoke to 3 agents and their response is same.

Thanks

I purchased the machine in july 18. I got a used machine. Raised a complaint, which was not taken care. Last saturday on 15 feb 2019, i visited ur kamla nagar store and got to know that replacemen was already approved a long time back. Which i was unaware about. finally tday i got a new washing machin, again used one. How can you send old product to your customer?

Sumit
[protected]

Dear sir,

I have purchased a sony led model r35f on february 9, 2019 from croma showroom at sector 26, chandigarh.
When i visited the showroom i was shown and told the mrp rs. 49900/- of the product and on that they offered discount of rs. 3610/- and net price of rs. 46290/- and they further offered discount of the day @ 5.00% and further discount @2% for being existing customer (Due to previous purchases) of croma and gave me the product @ rs. 43049.70/- but when i received the product next day the product has mrp of rs. 47900/- which is rs.2000/- less than what i was shown and told at the showroom and thus the discount ratio varies from the deal which was given to me.

Request for refund of rs. 2000/- as discount ratio is varying from the product mrp which given to me rs. 49900/- and actual product given to me has mrp of rs. 47900/-

Regards
Gagan verma
[protected]

I bought iphone 6s before 5 months, and replaced after 3 months because of noise in the phone at iplanet. Again after 2 months the phone is with same issue. What can be done for this? When i called the customer helpline of croma he told to talk to croma store manager. I want refund for this instead of getting replaced for every 3 months. Please be responsive for the words are thrown at the time of purchase.

Yesterday I had been to the Jayanagar store to purchase this OTG.. I was told they would deliver a freshly packed piece by today[protected]
After it was delivered I open the box and the over was upside down
I kept it on the table and see it has a dent on top and it was totally dirty.. the piece looks like it was sent for replacement and I was sent that.. is this how products are delivered ? I’ve spoken to one person and said if I’m not getting the fresh piece in 24 hrs I want some sort of compensation. I’m attaching photos for the same reason

My Installation of Washing Machine is not done as it was purchase on (9/02/2019).I am still waiting for technician to come and installled the same provide the demo.also call to croma customer care there is no option about installation things i mean when it can be done as no information on this.
Kindly help me on this.
Please find the invoice details for the same:
Invoice No: SLA[protected]
Mobile No: [protected]

Hi sir, i had purchased a samsung mobile from chroma and was promised that the screen replacement will be free within the 1 year base warranty provides by samsung. Recently the screen of my phone got damaged reported the same to customer care they told me that there is no such policy on this device, contacted croma via twitter no positive response from their end rather they are telling that the screen will be replaced on chargeable basis worth 7k. Why should i pay that amount if i had been promised one year free screen replacement. Moreover, when i visited chroma helpdesk they sent out a gift card of 500 rupees, i guess they are trying to hide the misleading information provided by them. I would request you to please look into the matter and provide a best possible resolution asap.

Thanks

Croma provide worst customer service. My washing machine is not working properly. I register my complaint & took follow up 5-6 times. Every time i called customer service executive but they just don't care. All of them give me a particular timeline but didn't take any action on it. Please take some action for those who are facing a problem with the customer service.

I usually purchase all my apple products from tata chroma in mount road chennai last month i purchased an apple watch from that store and within one month the watch had an physical damage and so i was asked by all the service centre’s to contact the person who sold it to me for further help. Similarly i contacted him he acted like he spoke in wats app and called and all. But when we went directly today to store to just ask what can we do further and we also said we will pay the rate but just give us suggestions he (Saravanan) apple sales rep dint even bother to respond he just was so proud and arrogant he mocked us. So as a store u have to take a action against him i[censored] want to have good sales in your shop. I would like company action and just pull him out of that place.

Croma sion branch
Worst service you people have taken more the 3weeks and still works are not done by you people
If you really wont to give services to your customers so please closed it
Even after complaining 4time in service center you didn't replied ([protected])
& after having this much issues we went to croma sion branch i talked to customer care service provider but still i didn't get any solution from them
Customer care service provider mr. Girish ([protected]).
Thank you
So much it was the last visit to croma...

I had purchased croma Led smart TV from Croma store Mulund on 6/12/2018 it is in warranty and also I taken two year extended warranty.
Suddenly on 24/01/2019 LED TV got some display problem and your engineer told us it is damaged and company will not cover the same in warranty.
So I requested that repair TV Display and send me the cost for same but now ur customer care person told me they can't repair it I have to exchange it with the new one and need to pay 85% of amount.
So kindly help me with the proper solution and repair my TV or replace in warranty.

Hi this vinod gade from nashik i have purchase invoice: sla[protected], purchased on:[protected] items from nashik croma out late
1) sony 4k uhd 49inches = 84713/- with gift 1tb sony hard disk (Free)
2) sony 2.1 sound bar = 17990/-
3) sumsung ff 275 frizzes = 27958/-
Total purchase rs =130661/-
On my bill invoice delivery date is 26/1/2019 12am but the said product is deliver on the 27/01/2019 on the 7.30 pm after this i will take the follow for the installation & demo i request them me & my spouse both are working so don’t have the time in working day due to office time you please send them till 10 pm but they will not spot for the same.

Now i nashik have the many options for me why i will come in croma for the better service but i found its wrong impression in service to customer so finally i not interested to continue associate with croma i want to refund the all product & take back my money asap

Kindly help me for the process

Team i bought croma microwave oven from croma janakpuri centre unity one on 26th january 2019.
I bought convection microwave which had price of 8990rs nadeem one of the representative at the time of billing told me that you will pay only 90rs and you will get 2 year extra warranty and one power bank. Total i paid 9090rs.

I went to croma store in dwarka sector 24 today 27 january and i came to know thatt same microwave oven had 10% discount on shown price so i checked my invoice and i was shocked that representative tricked me he did not tell me that microwave has 10 percent discount on that price even i asked him he said no sir but we are giving you offer on my invoice it is clearly given that price was 8990 and i paid 8091 rest 1000rs i paid extra for 3 year warranty and power bank you guys cheated on me i did not want 2 year extra warranty nor power bank but executive said that in 90 rs only you are getting both so i said yes please return my 1000rs extra which your people tricked me and made me pay and did not give6ne complete information on price and discounts you guys have done fraud with me i dont want those two things please take it back and give me my refund that's all i want if you want i can show you invoice please take necessary action and give me my refund cause i dont have extra money to pay for those # things which i don't want and even you tricked me and made me pay it this is all # take action executive name nadeem... And i want my refund

On using the first time there was a noise of breaking and when i removed the jar some pieces of plastic was found in the mixer, i collected them and put together to give shape.

It was the cover on the screw put in the mixie. Please provide the plastic cover same the earliest to protect against water being entering the motor.

J l vohra
[protected]