Croma Complaints & Reviews

I have purchased a lg refrigerator in oct-18 frrom croma, borivali west, mumbai.. Withing 5 months the refrigerator started forming excess ice to the extent that it jammed refrigerator door. Raised complaints with lg & everytime lg person came applied some solution but nothing changed after 3 to 4 visits lg person said that this refrigerator has some defect & advised to talk to croma. Raised multiple complaints with croma... After first complaint they again send lg perso to repair the refrigerator... But still problem did not ressolve... Subsequently two more complaints raised with croma... But no response received from croma. I feel they are running away from their responsibility as a seller. Already lg technicians attempted to repair the refrigerator but they are not able to do so. Now it us croma who has to act but no response even after following two complaints.
Rnp[protected]
Rnp[protected]

I was informed of replacement as one of the usp when due to which i bought chroma led tv.

Not within a month i encountered a situation where motherboard malfunctioned and i raised a complaint for replacement. Engineer visited to check the issue at my residence and took video footage of the issue as well (Attached)

I am now being told and forced to undertake repair on motherboard instead replacement of the tv.

I am looking to escalate this to highest of authorities unless there is an option to opt for outside chroma.

It’s been over a month approx where in i’ve been chasing to close the issue. Request your urgent attention for resolution.

Highly disappointing,
Saurabh
[protected]

I requested for service on the 24th of may 2019.
I was told within 3 days it will be resolved.
I an stuck at home for 3 days..

I called on 27th, 28th 29th, 30th.
Still no service.

No one has even contacted me.
Purchased from croma
My telephone number is [protected].

What is the use of buying aquaguard water purifier for rs 20000/- if i have to buy water bottles from outside as aquaguard not working.

I had booked a mobile vivo Y91 (32 GB, 3 GB RAM) through croma center online. But I received vivo Y91 (32 GB, 2 GB RAM).

I have submitted invoice of mobile and mobile box screen shot.

I have mail many times but they are demanding different different type of documents every day.

They are not resolving my issue. So i request you help me and solve it.
I am waiting for your positive response.

I had purchased a fridge sometime back in the month of jan - feb 19 and i have received a promotional card offer,

I tried to activate my card on 27th feb 2019 and i did not receive any activation sms, i have even visited the store to get this done, but they said that i will be receiving a confirmation sms within 7 days after sending the sms to[protected] and then only i will be able to redeem this card, but to my surprise i have not received such sms till now. After being a long time i tried myself by visiting croma again and check the status of this card and i was told that it got expired and no details have been found in the system,

Can you help me get my card reactivated. Please find card details below.

Card # [protected]

My email: [protected]@yahoo.co.in

Dear sri,
I have ordered window a/c from croma retail online, the size of the voltas window airconditoner is bigger in size and doesnt fit our office window.
I have written to customer care and have spoken to them many times, but no response received from them.
I want to buy another brand whose body is smaller and update the product to 1.5 ton by paying the difference.

Looking forward

Pathetic service the installation guys calls early morning and mentioned he would be at my place in 10mins to install the television but since evening he didn’t turned up.. Inspite of calling customer care and store manager no resolution is provided.. Being so loyal with croma for ages feels like reliance digital is far better.. Bad service by croma nashik.

Respected sir
I have bought 2 daikin ac from croma and the ac which i have kept in my office is not working properly after the free service and on may 14th i have raised a complaint 15th they didn't come and 16th on person came check it he says that the gass is not not there that is why it is not getting cool he could not do it properly he said another person will come next day and 17th another person came he said that there is leek some where and he will fill the nitrogen and will come 20th to check it and i have asked him that 20 my classes starts so come by 1;00 pm and he agreed with me but still now i have not received any calls from his part and the ac is not working now there is no response form there part so sad to say all these thinks again i will not go for daikin ac and will not allow my friends too if it is not rectified on these dates i will go for further process and i will keep posted on social media too

I have purchased nokia 3.1 plus in your store which was your representative suggested and motivated me to purchase the bloody model with extended warranty sold by croma. Initially it was working fine after two months the product started creating issue in touch/cursor movement not moving up and down.in you tube i am not able make forward the cursor with this product.
With this issue i visited your store your where i am purchased the product near kalyanagar branch, bangalore, karnataka, 560043. I explained my issue one of your manager mr. Shabhaz, he washed his hand crome can’t do any thing we will send it to nokia show room they will take a call. I didn’t trust nokia but i trusted croma based on trust only i purchased croma tv, cooler, and mobile and i have plan to buy croma home theatre and air conditioner but i lost trust when croma washing their hand.
Coming to the point what was the solution for my issue i don’t want that bloody product i want refund or other product. I am expecting the positive response from croma. Do you want me to be customer or not if croma cant do anything with this issue i have to through the mobile infont of croma store where is purchased.
Ranjith
[protected].

I want to complaint about the pathetic service received from croma. I was interested in buying a croma brand vaccum cleaner and i bought a gift voucher to buy this product from croma. Later when i wen to store they did not have it in stock. Next day it was available online so i ordered it online. After following up with croma for 6 hours i was told it was not in stock and only 2 pieces in stock were returned / defective ones. When requested for refund for full amount in my bank they refused even after requesting them multiple times. Its been more than 10 days and i am following up with croma (Spoke with laxmanan pillai id 14326 and supervisor jyoti shetty) they wanted me to follow up with the bank as they claimed they have processed the refund and they could not help me even though i did not get the refund in my account. Totally unhelpful staff and most pathetic shopping experience of my life. Think twice before you decide to buy anything from croma

Bought a gift card last yr for 10000. Now i notice that it has expired as it was for 12 mnths only. A company like croma shouldn't be doing this. Taking our money and not providing service for it. I ve had the same issue with shopperstop and westside. They take the card from us after the period and give us a voucher worth that amt. And give us a. Period of 3mnths to shop. Vry dissapointed with tata. My request to everybodyto not buy any gift card from croma. Can anything be done or will go to consumer court instead

Water is splitting from the unit; please attend immediately; i bought it through croma store; dt mega mall; dlf city phase-v; gurgram vide invoice no. 036135 dated 1st april 2017.

So i request you to register my complaint and send the technician to the address i s given below

S. Venkatesan iyer

P3a-074, princeton estate
Dlf city phase-v

Gurgram-122009.

Kindly confirm the complaint., subsequently provide me the complaint no.,

I have 3 gift cards from croma. One of them was in return for an induction cooker under warranty, that had stopped working.
Unfortunately i didnt know about the expiry of gift cards. I shop from croma a lot but when i went there, i forgot to take the cards along.
I was told about this by the juhu croma customer service. Didnt have the time to talk to them, so here i am, trying to get in touch with croma online to help me out.

So this employee told me that we will get one time screen replacement by samsung if damaged within 12 months (Only pay gst rs 990) now this is the 10th month (May 2019) since i have bought my samsung galaxy j8 worth 19, 000 rs and the screen has broken (Because it fell on the ground), croma is now telling me that the service was only for 9 months and i had written all what the salesman had told me back then (July2018)... They are not accepting the salesman's mistake and telling me to pay the full amount, (Rs 6800) i want them to replace the screen and i am ready to pay rs 990 as gst.

On 23rd september, 2018 i have purchased a refrigerator from your showroom. After installation it was working fine but then its cooling system has broken down.

I first made a complaint (Complain no.- del110519fs01359) and one of your engineers came and did the inspection. He advised me to change the complete set of freezer as there was hole with the cooling system which could not be fixed permanently so you change the freezer and the cost of freezer is rs.-3250. But my refrigerator is under warranty. So why i pay for this issue

Therefore, i request you to kindly suggested me what can i do for. Change the freezer as it is still in the warranty period. Hope that my request will be entertained very soon.

I have bought air conditioner and it’s under warranty and extended warranty. During purchase, they've assured us they'll provide quarterly service.. Unfortunately no such service made till april 2018.
I was register many complaints last year and this year, my last complaint was (Del300419ew00048). Logged this complaint after 2 days engineer visit and told me compressor needs to replace,,, now three weeks and every day i am following with them and they just simple said contact you after 24 hours and nothing and i don’t know when they going to repair or replace compressor. I just bought because its made in india but i guess it’s my biggest mistake. I already use other croma product which i purchased same day its working fine but this window ac is not working since installation.
Now i logged another complaint del050519ew00215 bit still not call from support or technician side. Logged another complaint del110519ew00158.. Now waiting call from croma side.
The worst service i’ve experienced with crime... Even they not called for 2 free service which the promised at the purchased time
Please help on this issue either they change or resolved my ac issue

We have purchased croma inverted 2 ton ac on 24.04.2019 from as. Rao branch.
At the time of purchase they said there is a cash back available and they make us to sit for 3 hours for that. At last they said we got cash back of rs. 7, 000/-. We took extended warranty also. They said they will adjust the amount to extended warranty of rs. 5, 349/- and the balance amount
We can transfer to our bank account. But in the evening they said that it was not a cash back and the amount whatever 7, 000/- received by us will have to be paid in 8 emis. We said we dont want the ac and we want to return the same. But they said once the billing is done they can not take it back though the ac was not delivered yet. They delivered the ac on 7th may 2019 and said the installation will be done within 48 hours. 3 days passed and till now the installation was not yet done. Each time they are telling some silly reasons. It is my bad experience with croma. Please dont buy any product of croma. I dont know about the product but the service is very very very poor.

Croma food processor- Worst product and service. I bought food processor from croma and after using for a few minutes it is giving smoke and burning smell. I want to return it but they are not taking it back. The same thing happened 3 to 4 times. It's useless. Very slow food processor. I will never recommend croma to anyone. I made a big mistake by buying food processor from croma. I have spent 7000 for that ###. Invoice number - SLA[protected]. Very bad service. Highly dissatisfied.

Hello,

This is with regards of my last purchase in croma (Prozon mall, aurangabad),
I have purchase croma 1ton ac from croma store, prozone mall aurangabad with current offer 2500 paytm cash back which will suppose to be add to paytm wallet within 48 hours and can be use for any of the wallet transaction which was informed by your executive i have registered complaint 2 times still i have not received cash back and now i have been informed that i will get monthly 250 rs for electricity bill payment and 250 rs for movie ticket which is completely different from initial offer, i am requesting you to credit 2500 to paytm as initial communication else i will file complaint to consumer court against croma.

Regards,
Kalpesh patel
Billing name : shree balaji jewellers

Purchased a30 sumsung mobile phone from juhu croma branch mumbai, just after purchase when we reached home we were shock to see phone was very hot as if it's about to blast and also the display had gone immediately we rushed croma juhu explain them but they refused to replace after checking they said now its working fine, why should i accept such defective piece? This is ridiculous from croma and not acceptable.. I want another mobile or give my money back else will go to consumer court.