Croma Complaints & Reviews

I have bought a so TV, Refridgerator, washing machine along with mixer grinder recently from croma. I faced some minor issues with the grinder so I took it to the shop on 31st March, I got a response that I will receive a call from their technician within 72 hrs i.e 2nd April, and by 3rd April I will receive the product bach based on the resolution either a new product or the repaired one. I didn't receive any call from anyone till 3rd April, So I decided to call customer care executive, I got a response that they have escalated the issue and will contact me by 24 hrs, No one called again, I have to call similar response for 3 days. Then yesterday I tweeted there also the same reply, I mailed no response yet. Submitted a complaint on the official website no response yet.

I ordered kindle paperwhite on 13th march, first i received a different product and upon inquring with the delivery agent i received a the original product and that too the accessories was missing, on requesting the return, they issued the pick-up. The pick up was done on 28th march. After two days i received the call from customer care that they have received just the outer box and not the product and thats why they are denying the refund. Please help as it has been so long.
Order no :[protected]
Thank you
Aakash dubey

I purchased Croma ac from Croma store CHANDKHEDA GUJARATon last Sunday 31st march 2019, product delivered on 2nd april 2019, but it's now more than 48 hours and still AC not installed. I tried calling Croma store, Croma customer care but no response. My registered no during purchase is [protected].
Kindly help me .
Attached purchase receipt

This is to bring to your notice about the pathetic services offered by the croma service center. Below are the details

1] i have logged complaint mum250319fs00811 for my faulty tv remote on 25th march. Engineer visited to site and inform that this need to be replaced by new remote. He confirmed it's in warranty so no charges will be levied.
2] i got message on 27th that complaint closed but there was no replacement made. I called service center and asked them to book complaint again mum 270319fs00982.
3] again i got message on 1st april that complaint closed so i again called them to lodge complaint.
4] today engineer visited to home and asked for rs 425 as remote charges.

It's really frustrating for me to experience such a pathetic service from croma, it's really annoying to see brand like tata is offering service with such a lackluster approach.

Product purchased on 26th january 2019.
First problem with remote sensor on 11th feb 2019. The wire was loose pointing to gross negligence at assembling and lack of quality check.
Second problem since 24th march 2019. After switching on tv, voice is distorted with either no picture or frozen picture.
Seeking replacement as i have paid for a new product and do not want a defective product.

I had purchased a voltas 123v mzo2 3s (Magna) split ac on 31/3/19 from croma ghatkopar (R city mall). The sales representative who was attending me was santosh budhakar. While purchasing the product i was told that i would be getting a fresh 2019 made product. Also the price charged by croma was for the 2019 product. They claimed it to be the most running product and the most selling product. When the product was delivered at my residence, the manufacturing date was 2017. Like seriously? And when i enquired about the product from other vendors i came to know that it’s a discontinued product. Though i got the refund from croma, but i did lost the opportunity of march ending offers from other vendors which i would have received if i had not purchased from croma. And what in the case if someone doesn’t checks the product manufacturing date. This is very unprofessional behaviour from croma. I want serious strict action against the sales representative santosh and his manager devendra who deceived us in buying an old product. This is a serious issue of fraud as per section 17 of the indian contract act, 1872. The sales representative were aware that they don't have a 2019 manufactured model with them. But still they assured me that i would be getting a new product delivered. Because of this incident, i was not able to visit any other store where i would have received a genuine product. Now i have to bear the heat in this summer because of croma.

Today (30th march 2019) i entered your croma aundh store at 615pm and bought 3 items (Invoice number sla[protected] dated 30.3.2019) worth inr 113, 985 for fridge, washing machine and dryer, one each. I am sure this is a high value purchase by any standards. Invoice was printed at 7.32pm

I entered the store at 615pm, decided on what i wanted to buy as 2 weeks back my wife and i had done pre-study. Products were confirmed to the sales person by 630pm. And from 630pm onwards the nightmare for me started. Sales person was going around different computer terminals, asking different people, calculating bulk discount etc - by then it was 715pm and i lost it. Only after i started shouting that the store manger (Gaikwad or someone) turned up and helped the teller to complete by invoice and my payment. There were another 2 customers in the line for small purchases who also lost their patience.

Despite being a tata group company and tcs also one of the companies, you guys really need to revamp your pos and sales handhelds. Your sales people should be given tablets to book orders on their tablets instead of running to outdated terminals with 16th century key boards. There are one has to wait. Sales people tend to waste lots o[censored]nproductive time in chatting and going around in circles.

This is not my first experience. I am a regular customer and just bought 3 ac's recently. Everytime we decide never to come to croma again but somehow we do come.

Trust me, this is the last time we came to croma for any white goods purchasing. Enough is enough.

I hope you guys take serious note of it and take action, and give me feedback. If i do not hear from you, i will be writing to bombay house and that will not be pleasant.

You guys need to understand who the customer is.

Vikram potdar
Cfo
Man truck & bus india
Volkswagen group

Hi team,
This is very bad experience i had with croma this time, i had bought one hair dryer from croma centre oberoi mapl, goregaon east.
Its been 12 days i havnt recieved my product, it was told that it will be delivered within 2 days at your address.

I dont know why you people make false promises to customer just to sell your products.

So please initiate refund for my payment asap or else i had to write letter directly to main branch head.

Details-
Shivam kumar
Mob - [protected]
Product - hair dryer and hair straightener.

I wanted to purchase a fridge today, and the girl staff offered me a price and when i asked her for another discount options she said this is the final price and then i asked her about myperks where additional 8 % disount was available but she said its is included in the final price, how can she offer me a false price and without taking my number in my perks, i was really upset and walk off the show room, later i purchased same fridge from vijay sales 1500 rs less, what is the use to buy things from croma i[censored] cannot give good discounts to regular customers.

Cont no [protected]

I have purchased croma washing machine. It is in guarantee period. I encountered issue with washing machine performance so I raised the issue with Croma customer care on 07th March. Since then I have connected croma team 19 times but neither the issue is resolved nor anyone has come to help me. Apart from that the issue has been marked resolved multiple times without resolving it.

I did not appreciate this kind of behaviour from the croma team.
I will take it to consumer court if this is not given immediate attention by 23th Mar.
I want new machine in exchange and compensation for the harrasement by croma team.

Sonika

Croma mobile air conditioning equipment purchases from you sparingly used not working now. Complaint made in person so far no action taken.
I have purchased it from your chennai anna nagar branch about 4 years back. I have been using it only sparingly. Personally visited and made the complaint. But so far no action has been taken by your people.in this situation how do i propose proceed further.

My phone no [protected]

Respected sir,
I sonyaa ayodhya had booked a tv on saturday march 16th at the oberoi mall gorgegoan croma store, my bill number... Order sle004ec1058480
. There has already been a delay in delivery of my tv. Now they have not even send a person to fix the tv. I with so much faith in croma booked this tv expecting it to be installed today. I was super excited about watching netflix and had invited all my friends for a party tonight but to my utter disappointment ur store manager has bluntly refused saying we forgot to generate the call for installation. I
Am heart broken and would never ever come to croma if my tv is not installed today
Regards
Sonyaa ayodhya

Dear team,

I finally had to write this as incompetence of team croma is at its height.

With reference to your order id[protected] placed on[protected] with www.croma.com

I never booked an electronic gift voucher but ibought 2 mobile phones.

Details were updated on your website.
A confirmation for the same with delivery date of 15th march was sent to me by croma after placing the order.

When called to your team to confirm date of delivery i was told following

1. We can not deliver the product it is for store pickup only.
2. I agreed to pick it up from any store in india.
3. I was told again that it can not be delivered as croma has sold out the product and they do not have anymore stock of the said mobile phone.
4. Again i was informed by croma team that they have discontinued the product.
5. All this information was given to me after that customer care executive had directions from from manager.

After several follow ups i started receiving calls mentioning

1. Croma website updation team messed up and uploaded incorrect information, incorrect product as well as incorrect price once again on the website.
2. There, was not a single mention of gift card or gift voucher on that webpage or even on the order confirmation sent to me.
3. After talking many times to customer service i managed to have a talk with floor manager vishal arora.
4. Literally disappointed in his way of handling the issue.
5. I asked for email id of appellate which was denied by vishal.
6. Finally he had agreed to send me an email mentioning what had transpired and had agreed to send an apology email mentioning failures of croma and apology for the inconvenience caused.
7. More than a week has passed since than and i never received any such email.

I called up infinity retails head office, and talked to people there.

Outcome zero. Finally on 13th i was assured that they will listen to call recording and then get back to me with a resolution.

Suddenly on 19th march i received an email mentioning below 2 points, which are contradictory in themselves.
1. Request you to kindly revert with your confirmation within 24hrs of receipt of this email.

2. Since there was no response, we have to unfortunately cancel your order and process for the refund.

My question is :-

1. How can you request a response within 24 hrs and then in the next line mention that there was no response and you are cancelling the order.

2. How can you cancel the order without resolving the issue from your end?

3. May be you could not reach me for over a week on call which is unbelievable, did you bother to write an email to inform first and then cancel if no response is given?

After multiple calls on 19th to crime head office finally i managed to talk to somebody there.

1. I asked them one question why croma team lied to me in the first place. No answer for that.

2. I wonder how many customers have been lied to by team croma.

3. Why was the order confirmation sent to me if your website updation team uploaded a utterly and entirely wrong content, wrong price, wrong details and wrong product.

4. I requested for an apology or acknowledgement email mentioning the failures of team croma (As i had asked earlier as well), but no response on that part as well.

5. Kritika from croma said we have cancelled your order and refund your money along with a 2500 rupees gift card of croma.

6. I would like to very much inform you that though i am not as rich as tata i still have my self respect.

7. I bought a product, either give me that or give me an apology or acknowledgement on email mentioning and accepting your failures and apologise for lying to me.

8. If you cancel my order then for sure i will get certainly get my money back as per the system.

9.in such case i will for sure make a dd of the same amount along with your croma gift vouchers and send it to mr. Avijit mitra as a gift for incompetence and lying habbit of his croma team.

Looking forward to your response.

Best regards

Pranav singh

Hello,
I ordered kindle paperwhite e-reader worth 13049/- from the croma webiste on 13th march, i received the delivery on 15th march, but as soon as i opened the packet, there was logitech wireless mouse instead of kindle. I imidiately emailed the webiste with the snap of the product that i have received, i am calling daily since then and i have gotten no response from their side, all i keep hearing is that they have escalated the issue and get back to me in 24hrs which they never do. Please help asap
Order no[protected]
Thank you
Aakash dubey

I have chroma gift cards in the amount of 7500 which have already expired. How can i use it or to whom i need to contact for my matter. Is there any team assisting in this matter from chroma side. Looking for a favorable reply. Customer care team is not assisting i don't know what a customer care team which is pathetic and no knowledge about their products. Chroma people needs to at least train their reps before handling calls. They are just spoiling tata's name.
Regards
Kawaljeet singh
[protected]

Hello, I ordered kindle e-reader from croma website, today evening I got the delivery but as soon as I opened the packet, it was different product, a logitech worless mouse. I called customer care but despite calling twice they are saying that we have technical issue and can not help you at this moment. I have mailed them with the snap of the product that I have received.
Please help ASAP

I bought the aircooler from Croma (Total Mall -Sarjapur-Bangalore) on 10th March'2019. The Product got delivered the next day. However, its a defective product with Water oozing out, They sent me a replaced product which again found defective. Now, i asked for Refund which they promised over email that i will get my money back by 14th March'2019. But still i have not got the money.

Also none of the managers or executives are picking up my call. Need help to get my money out of this fraudsters.

Hi,

Myself and my wife visited the tata croma – grandmall – velachery chennai, on 22 dec 2018. We were planned to by an new washing machine for our new born baby and we have enquired about the new washing machine with the sales executive, we asked the washing machine with best hygiene washing quality machine and mentioned it’s for my baby, after heard our requirement the sal exe explained the front and top load with cost, we informed him suggest for best hygiene washing quality us as per our requirement, he asked us to buy lg 6.5 kg – jet spray washing machine and he mentioned this is the best in market will solve your requirement.

Then we purchased the lg 6.5 kg – jet spray washing machin at tata croma –velachery chennai. The delivery and installation has been done on next day, as soon the washing machine installed the technician asked to load some cloths for demo purpose and he left with in 5 to 10 minutes. We have loaded some cloths in the machine and the washing process has been completed after 1 hour. After we have checked the cloths and we got shocked the quality of the washing is very pathetic and we called the sale exce immediately and informed him the washing quality is very bad, the sales exce replied the product sold to you, we can do anything and the product delivered in good condition and there is no damages. And said you please call lg people for address the issues. Again i called the sale exce and asked him to connect to his supervisor, the supervisor also given the same feedback and asked me to call lg for the repair. I informed him this is not right way of response i believed your word and bought the product and now you are telling me to contact lg is not at all acceptable.

Then i had informed my wife to not to use the lg washing machine, and we been using the whirlpool semi auto washing machine because it should not affect my baby.

I was on continues official travelling till this tuesday, i had called lg customer service on 14 mar 2019 and informed them the washing quality is very pathetic. Lg have arranged for tech visit and the tech came to my home same day 12 pm, we have loaded 4 cloths in lg machine and another 4 cloths in semi auto machine, lg have taken 1 hour and whirlpool completed the wash in 30 minutes, we put the cloths in two different bucket of water and showed to the tech. Whirlpool semi auto cloths washing quality is very good and the water is still clear condition in the bucket, lg cloths putted in the bucked the water color changed / lots of dirts / lots of dust particles and some kind of sediments on water. After seen the quality of washing the tech taken the video and photo of the same and informed us i will take it to next level and he left.

Again i called him around 5 pm and asked for the status of the compliant, lg tech replied i am coming with senior tech and will be resolve your compliant. They arrived at 730 pm and the same experiment has been shown to them and the senior tech simply said lg machine is working and i can do anything if there is any repair only. He meant this is the washing quality of lg (Water color change / lots of dirts / lots of dust particles and some kind of sediments on water). And both of them left without proper solution.

Since this is my fifth product in tata croma, i bought the lg washing machine on name of tata croma and the sales executive word. I have spent my 24000 and the purpose of investing the product is not worthy and i need to buy best hygiene washing quality for my new born baby, i am ready to return the product back and request you to please refund the money.

Regards
Gopi g

Visited croma showroom at kharghar to buy a 1.5 ton ac. I wanted large format (39"width) indoor unit. I was shown that type of lg ac and the order was placed. The next day when it was delivered, in the packing i could make out that the indoor unit was smaller than ordered. Within 30 mins of delivery the installation persons arrived and i let them work in the room. After the installation i realised that the indoor unit was of standard size (33" width).

Croma has refused to solve the problem, and the person who visited for inspection says that exchange/refund cannot be done, since the unit has already been installed. Should croma penalize the customer for their own mistake and hide behind the fact that it is installed?

I demand that they should refund the money and take back their product, or should replace the indoor unit to the size for which the order was placed.

I ordered oneplus wireless earphone from croma and i received it today. While unboxing it i found that item was dead and it's not at all turning on and i was very disappointed with the croma. I called the croma customer care support they are very helpless and not even listening to my issue. My money 3990 is totally wasted here. I want a proper solution from croma. I want croma to replace my earphone. Croma is telling me to wait for 24 hrs but still now i didn't get any calls from the croma support. This issue should be solved by croma as soon as possible. I'm here without a earphone.
My invoice number : sle005ec1056711
My registered mobile number : [protected]