Croma Complaints & Reviews

My Installation of Washing Machine is not done as it was purchase on (9/02/2019).I am still waiting for technician to come and installled the same provide the demo.also call to croma customer care there is no option about installation things i mean when it can be done as no information on this.
Kindly help me on this.
Please find the invoice details for the same:
Invoice No: SLA[protected]
Mobile No: [protected]

Hi sir, i had purchased a samsung mobile from chroma and was promised that the screen replacement will be free within the 1 year base warranty provides by samsung. Recently the screen of my phone got damaged reported the same to customer care they told me that there is no such policy on this device, contacted croma via twitter no positive response from their end rather they are telling that the screen will be replaced on chargeable basis worth 7k. Why should i pay that amount if i had been promised one year free screen replacement. Moreover, when i visited chroma helpdesk they sent out a gift card of 500 rupees, i guess they are trying to hide the misleading information provided by them. I would request you to please look into the matter and provide a best possible resolution asap.

Thanks

Croma provide worst customer service. My washing machine is not working properly. I register my complaint & took follow up 5-6 times. Every time i called customer service executive but they just don't care. All of them give me a particular timeline but didn't take any action on it. Please take some action for those who are facing a problem with the customer service.

I usually purchase all my apple products from tata chroma in mount road chennai last month i purchased an apple watch from that store and within one month the watch had an physical damage and so i was asked by all the service centre’s to contact the person who sold it to me for further help. Similarly i contacted him he acted like he spoke in wats app and called and all. But when we went directly today to store to just ask what can we do further and we also said we will pay the rate but just give us suggestions he (Saravanan) apple sales rep dint even bother to respond he just was so proud and arrogant he mocked us. So as a store u have to take a action against him i[censored] want to have good sales in your shop. I would like company action and just pull him out of that place.

Croma sion branch
Worst service you people have taken more the 3weeks and still works are not done by you people
If you really wont to give services to your customers so please closed it
Even after complaining 4time in service center you didn't replied ([protected])
& after having this much issues we went to croma sion branch i talked to customer care service provider but still i didn't get any solution from them
Customer care service provider mr. Girish ([protected]).
Thank you
So much it was the last visit to croma...

I had purchased croma Led smart TV from Croma store Mulund on 6/12/2018 it is in warranty and also I taken two year extended warranty.
Suddenly on 24/01/2019 LED TV got some display problem and your engineer told us it is damaged and company will not cover the same in warranty.
So I requested that repair TV Display and send me the cost for same but now ur customer care person told me they can't repair it I have to exchange it with the new one and need to pay 85% of amount.
So kindly help me with the proper solution and repair my TV or replace in warranty.

Hi this vinod gade from nashik i have purchase invoice: sla[protected], purchased on:[protected] items from nashik croma out late
1) sony 4k uhd 49inches = 84713/- with gift 1tb sony hard disk (Free)
2) sony 2.1 sound bar = 17990/-
3) sumsung ff 275 frizzes = 27958/-
Total purchase rs =130661/-
On my bill invoice delivery date is 26/1/2019 12am but the said product is deliver on the 27/01/2019 on the 7.30 pm after this i will take the follow for the installation & demo i request them me & my spouse both are working so don’t have the time in working day due to office time you please send them till 10 pm but they will not spot for the same.

Now i nashik have the many options for me why i will come in croma for the better service but i found its wrong impression in service to customer so finally i not interested to continue associate with croma i want to refund the all product & take back my money asap

Kindly help me for the process

Team i bought croma microwave oven from croma janakpuri centre unity one on 26th january 2019.
I bought convection microwave which had price of 8990rs nadeem one of the representative at the time of billing told me that you will pay only 90rs and you will get 2 year extra warranty and one power bank. Total i paid 9090rs.

I went to croma store in dwarka sector 24 today 27 january and i came to know thatt same microwave oven had 10% discount on shown price so i checked my invoice and i was shocked that representative tricked me he did not tell me that microwave has 10 percent discount on that price even i asked him he said no sir but we are giving you offer on my invoice it is clearly given that price was 8990 and i paid 8091 rest 1000rs i paid extra for 3 year warranty and power bank you guys cheated on me i did not want 2 year extra warranty nor power bank but executive said that in 90 rs only you are getting both so i said yes please return my 1000rs extra which your people tricked me and made me pay and did not give6ne complete information on price and discounts you guys have done fraud with me i dont want those two things please take it back and give me my refund that's all i want if you want i can show you invoice please take necessary action and give me my refund cause i dont have extra money to pay for those # things which i don't want and even you tricked me and made me pay it this is all # take action executive name nadeem... And i want my refund

On using the first time there was a noise of breaking and when i removed the jar some pieces of plastic was found in the mixer, i collected them and put together to give shape.

It was the cover on the screw put in the mixie. Please provide the plastic cover same the earliest to protect against water being entering the motor.

J l vohra
[protected]

I had bought a croma iron on 23rd december, 2018 from their sion outlet. I had gone to the store with the intention of buying a philips iron. The sales guy convinced us to buy croma brand iron - while it being at par with philips brand but very competitive on the price front. We also bought an extended warranty to it. Further, while i was buying, i was categorically told that if there is any problem, the product will either be repaired or immediately replaced without asking any questions or any harassment.

To our utter disappointment within 2 weeks of our usage, there were sparks coming from the iron along with water leakage. I took it to the sion outlet on 4th january, 2018 (Friday) wherein i was told that they will keep it till wednesday-thursday, as your technician will be coming only on wednesday. Last week i received call from the sion store and they say that the iron is physically damaged and they cannot do a replacement of the same. I was fine with this but asked them to just repair it and give me. To which i was told that it cannot be repaired.

I just fail to understand if this was case why was i not told during my purchase that croma products are not repairable. The customer service agent says that the only thing that they can do is give me deprecated value of 15% of the iron. Further, if croma products are not repairable, then why don’t they say it upfront that it will not be repaired if any damage happens.

Last saturday, i again got a call from their customer service desk of sion store saying that if i don’t come and take my damaged iron then they will put it back in their lost and found section and henceforth i may not get my iron also back.
Frankly speaking, the attitude and tone of the agent was very disgusting to say the least. Honestly speaking i am really disappointed with this kind of attitude from tata group employees.

I have purchased croma (208567) hdr 39 inch (98cm) led tv crel 7336 from croma store prozon mall aurangabad on dated 11/01/2019. When i started tv in home on 12/01/2019 the display shows pink colouring led tv is not working, video of led is looking as fogged type now tv is blank
And when i calling shop owner contineously he didnt responded your service is very worst.
Again i request you please regretting my dead led tv as an earliest

I am hereby making a complaint against the croma ref dc 190l crar0212 3s purchased by me on 25th january 2018 (Invoice number sent to croma). I have purchased this refrigerator from the croma malad store. From the beginning, the refrigerator has been giving many problems like water collects on the outer surface of the fridge and on the first shelf of the fridge always remains moist and this used to happen despite of the temperature being adjusted as per the season. My vegetables get moist within a day which is why i can't even keep them in the fridge. The electricity bill also comes high due to this defect of the refrigerator. I purchased the fridge on 25th january 2018 trusting that the fridge is from an in-house brand and would work well but it was not the case. Since the beginning we are facing issues with the fridge

I have shifted to another place last month and the trouble still continues. I called the technician from croma and he said he'll replace the regulator of the fridge. On the same day i asked the customer care to exchange the croma fridge since the regulator is defective and has to be replaced and i requested for replacement to a godrej refrigerator. Customer care told me that they will look into the matter and will consider the replacement. The technician replaced the part and after three days when i purchased a vegetable and dhaniya and put it in the crisper as per the instructions of the technician, the vegetable was moist and the dhaniya got spoiled and i had to throw it out.

I again complained about the problem and again the technician visited and left and asked to us test the dhaniya and vegetable. We again purchased two lots of dhaniya where one was 2 days old and one was 1 day old and both were moist and spoiled. The dhaniya was kept open in the crisper.

This is a serious problem and despite of the part being replaced, how can croma sell a fridge which is so defective? The fridge is itself defective from the beginning and now since the warranty expires in 12 days, i am concerned about the refrigerator and need an exchange with godrej single door refrigerator or i want my money back. Croma doesn't care for the customers and the customer support says that they will repair the product when it's defective and won't replace it in spite of two to three technicians visiting our place thrice and the problem still existing. I just want a replacement to godrej fridge or a refund as i am highly disappointed with a brand like croma selling defective products.

Hi bought a phillips sound bar from croma store rdc ghaziabad. When reached home and open the system found no remote was there not any cable was provided. Same day that on 1st jan 2019 a lodged a complaint of it. I was given assurance next day engineer will come. I waited no body came i even visited store twice nothing fruitful. I didnot even got call from service engineer. Meanwhile i got call from croma customer care i told them the problem. Today morning i got message that my problem has been resolved. That is really pathetic. Very bad service. By croma

I had purchased dell inspiron laptop from croma preetvihar store vide invoice no. Sla[protected] for rs. 54, 000.00 on 9.12.18. While purchasing we were inclined to buy hp laptop but store representative named jay lead us to by dell laptop instead qouting numerous advantages with assurance that we stand support for the product. It was assured that in case of any problem with the dell laptop within guarantee period croma provides guarantee to get it repaired within 24 hours or the customer will be refunded money vouchers of equivalent value to buy alternative product. Considering the attractive offer attached with only dell laptop, it was purchased even costlier and with extended waranty of 2 years and new piece was supplied by croma.

On use the laptop speed was very slow, it took 5 mins to start and 1-2 min to open any application. The speed was slow even when compared with 8 years old hp laptop i have. When the laptop was taken to croma, the problem with laptop was agreed by store but store informed that replacement offer was valid only if product was brought within 7 days, though no such duration specified at the time of sell. Croma declared that this will be attended by dell and will be sent to dell service.

The laptop was deposited with croma on 29.12.18. On confirmation from croma that the laptop has been repaired i went for collecting the same on 05.01.19, only to find that all the application even preloaded softwares like ms office, antivirus were removed leading to some faster response of laptop but not satisfactory. It was assured that the other softwares will be loaded in few hours and the speed will also be improved and the store will again all back when the laptop is ready. I have to return empty handed.

In the evening on 05.01.19 croma store informed that still there are issues with the product and the are again sending to dell service.

I am still without laptop after having shelled out rs. 54000.00. I feel cheated by croma and their representatives.

I ordered a sony earphone during a offer period. I confirmed the dispatch three times. But they later called me that they won't deliver it due to discontinuity of the product.

Irony is the earphone is still available but they decline it by calling it a technical glitch.

They didn't want to give the product at the discounted rate. That's the issue so they cancelled the order.

Order id:no. Sle005ec1040861
Model : sony ex155

I hope they learn something from other tata company and don't spoil the tata branding.

I was boarding a flight to lko from delhi bearing from t-1 indira gandhi airport. I purchased a saregama carvaan from croma store and thereby, decided two pay the amount in different parts i was charged 2500 indian rupees from my axis account and subsequently instead of charging the remaining amount i was again charged a fee of 5990 from my hdfc account. There is no dispute that i haven’t received the product. My only grievance is that i want my payment of rs. 2500, back in my account. Kindly, revert back to mailbox i. E. [protected]@gmail

I had purchased one washing machine/ mixer grinder/water filter from your store in r city ghatkopar mumbai on 16-12-18 which was delivered to me on[protected] as per my request. Request for installation was made by on 19-12-18 itself, the water filter was installed promptly within stipulated time however the washing machine is still to be installed. I had telephonic talk with your call center official every day from 21-12-18 they were reluctant to give the phone number of croma ghatkopar branch, after daily phone calls the guy on the duty on 23-12-18 at 15.00hrs connected me over conference call with lady in mumbai back office who i requested to kindly take the machine which is lying in my residence unused for last few days in state as it was delivered to my residence. By your staff and refund the amount i have paid to. She requested me to kindly allow allow her some time as it is sunday and nobody from the side is available, she also told that she will call back on mobile phone number. As of now i feel cheated by your sales persons in getting me believe that at croma you will be getting good quality appliances and after sales service. But i am now worrying that how will i be able to get my any other services if required done in future. There fore i once again request your kind self to refund my money which have paid for purchase of said washing machine immediately.

From sarita c kambli

Reference is made to croma invoice no. Sla[protected] dated 20 oct 2018 (19:12:45) and purchased whirlpool refrigrator costing rs 46551/- through sbi card and eligible for 5% cash back. But amount has not yet creadited o. Sbi card. Request support. I guess tey are not intrested to give 5 percent cash back, everytime they behave in same manner, poor customer support by croma as well as sbi cards
Vikrant singh bhadoria
[protected]
[protected]@yahoo.co.in

Bought a power bank from chroma in crown interiors faridabad through the executive mr shoaib. On the pack of power bank special offer worth somewhat 650 rs adapter free along with power bank. Chroma executive asked me that it would be inside the pack so i bought without opening the box. But when i opened it there was no adapter in the box, asked the executive he simply said he does not have any accessories loose along with pack.

Kindly provide the accessory that was meant to be along with box. As chroma people on showroom are denying for any help.

Taken panasonic washing machine on 9 dec 18.. Till date i. E on 19 dec18 not delivered.. Also nobody knows from caller team and sales team about my product transaction..
Also asked about refund... Answer was it will get refund after 7 to 8 days.
Both things not confirmed.. From last 10 days i am taking followup i am not getting my product nor my amount.
I am not getting any reply from [protected]@gmail id.