Croma Complaints & Reviews

I purchased 1 Croma power bank, 1 sony usb, 1 car charger and 1 Samsung charger that I spent 3000/-
The Sony cable gave magically stops working within 3 months but fortunately is replaced within the 1 year warranty.
Now the power bank and Samsung charger cease to function properly. And when I go to the stop to replace them as they are still in warranty. I get to hear, "Madam Samsung ka charger Samsung phone me he chalega na." Like what the hell, why didn't the sales girl tell me this while selling the product. Also had the audacity to tell me that the charge is good because it works on her phone but phone is faulty.
The guy at the help desk tell me to go to the Samsung service centre now to get it replaced from there and tell me that Croma gives 7 days warranty only.

WHY WASN'T THIS EXPLAINED TO ME? CROMA ONLY MISLEADS CUSTOMERS TO BUYING THE WRONG PRODUCTS.

THE WORST SHOP EVER TO BUY ANY ELECTONICS

I'LL MAKE SURE I NEVER RECOMMEND THIS SHOP EVER.

I purchased a morphy richards otg. The otg did not contain a user manual. It is pretty sure, croma retail delivered me a opened box or a demo piece of the product and not a fresh piece.
Not ready to entertain me anymore. Even morphy richards is not listening to me. While morphy richards has clearly asked me to contact retailer directly, retailer has denied action on this, stating missing user manual is not a big deal.

I have purchased croma washing machine from croma electronics with extended warranty for 1 + 3 total 4 years. Now my washing machine has stopped working since 09-nov-2018; for which i made request for repair with croma call centre and they provided me request number mum231118ew00039 / mum271118ew00001. For this request i have been following almost every day more then 2-3 times, but there is no action being taken by croma electronics to resolve the issue. Every time i call their support centre they keep promising me that request will be serviced in 2-3 hours or half a day or in a day or two. But there are no actual effort put towards resolving the case. Now i am tired of making many calls every day and raising the matter to you as i cannot keep my self tensed for this matter. Kindly support.

Unprofessional behaviour by croma, malad-mumbai and one plus, defective product sold/multiple repairs done

A phone oneplus6 was bought 3 june, 2018 from croma, malad. Soon after it was bought, no voice could be delivered or heard.

Visited croma for the complaint sometime in july. They sent us to service centre of oneplus in borivali. How unprofessional! Service centre did something and started the phone. No service receipt was given to us. Again problem. Went to croma in august and service centre again. Service centre did the same again but problem rose again. Staff was rude and also did not provide receipt.

We visited service centre again on 20 sept, 2018 (Receipt is with us). This time we had to be harsh to get receipt. After using the phone, it again stopped.

Went to croma again on 13 oct, 2018 (Receipt is with us). They should be responsible for such a product. They took the phone and returned it back in a week with voice working. Same problem occurred.

We visited to croma again on 19 nov, 2018 (Receipt is with us). We had to literally shout. We submitted the phone. They reverted on mail saying that phone is fine and there may be network/sim issues. Never earlier they gave this reason. They are cheating and contradicting their receipt dated 20 sept, in which they mentioned the mike issue and mike replaced. Sim and network issue is their after thought. Phone had voice issues since beginning. The sim is working fine in other phones. To prove this, we called to croma representative tanveer from same number and network but other device and he talked. Hence, reason of sim / network is a lie. Several tweets did not impact to such a company and croma. They like to talk on dms. They even messaged that “your problem has been resolved”. How lie. Two visits to service centres (No receipts given) and then three receipts of continuous visits and issues in phone beart the testimony that they sold defective product. We asked for replacement/refund. Enough proofs and visits made and multiple repairs and checks done by them. We do not want anything else less than replacement/refund of this phone. We have gone through hell for five months. Phone was virtually not used at all.

We purchase water purifier (Pure it) on monday 19/11/18 from croma shop borivali deliver product by croma on 20/11/18 at 1.00 pm but till today installation not yet done nor call receive for installation as promise by sales executive of croma very next day installationwill be done then why delay??? Shall i publish the same complaint on twitter / facebook
Salil dalvi [protected]...

Hello,

I have purchase 3 one plus 6t gift cards on 29th october 2018 from south ex 2 croma branch, out of 3 i have already used 2 gift cards and shopped worth 84000.
Now when i want to use my remaining 3rd card and want to buy one plus 6t in purple color, but i am facing issues with that as shop sales person are now telling me that this gift applicable not on purple color, since its a new launch. Whereas while purchasing gift cards they said it will be applicable on any one plus 6t model /color.
Also while i was purchasing cards, croma representative told me that advantage of pre booking phone and buying cards for rs 1000 is that i will get additional 1000rs discount, bullet headphone free and also advance amount which i am paying can also be redeemable while buying phones, whereas when i went to buy phones later i was told that there was some mi-confusion from company side so now they can only now give headphones free and no as promise additional 1000 rs off offer will not be provided.
And again this time while purchasing 3rd phone i am told that they cant give headphone also since its a new color launch.
I fail to understand why every time a new policy comes in where no such thing is written on my gift card or now i was informed such while buying. From a customer point of view this is very annoying and feels like company is cheating its own customers.
Kindly help on this matter.

Thanks
Sahib
[protected]

My order number is[protected]. I had placed the order on 27th october through their site and was told it would be delivered by 29th. They later revised the delivery to 3rd november following which i cancelled the order.

After initiating the process on 29th october they finally cancelled it on 5th november following which i was supposed to receive a refund in 7 working days.

It is 19th november now and i am yet to receive my refund. Whenever i call their customer service number they say the refund is processed by them and that my bank is causing the delay. I went to my bank to get the issue resolved but they do not have any record of the refund being initiated.

I am terribly dissapointed by these lies and delays. If it goes on much longer, i plan on contacting the police.

I have bought a rs.10000 gift card and now the gift card is showing expired. I know that i should have remembered to utilize the giftcard within the a specific time, but forgetting not to use my cash card doesn't mean croma has the right to take my money. I never expect it from a tata group company. Gift cards are like cash locked for a purpose, and should not be allowed to be expired. Request croma to please look into the issue and activate my card so that i can make a purchase.

Hi team,

I went croma to buy one plus 6t handset. The advisor in croma convinced me to buy lg g7 thinkq plus by giving all the wrong details of the product. When i went croma next day to replace the product nobody is ready to help me. Neither i am getting any response from customer service team. My handset is still in croma

Is there someone who can help me with this¿

Location:infinity malad

Rajesh sadar
[protected]

I dont think you deserve dear sir or madam start...
Let's keep it very straight
1.
I have purchased a croma led smart tv 40 inches in august 20 th and it took 10 days instead of 7 days and several calls for dilevery.
2.
Then took 3 day for installation instead of 1 day.
3.
After using 2 months (Oct), suddenly tv stop working and i file a complaint for reparing.
4.
Guess what technician took 15 days to come after many calls. He said there is problem in motherbox and take it to his service center for reparing.
I don't understand it's a new tv in 2 months it's damaged.

5.
He take 2 days and came in evening put it back and very next day in the morning the same problem appears.
6.
I filed a complain agian and next day he came take the motherboard and said he will put the new motherboard.
7. He took almost a week to put new motherboard.
8. Guess what he forgot the tv sensor in his office and said i will put this next day.

And his next day is come yet.
15/11/2018. 25days still increasing...

I complained this in croma show room rajori garden
Where i purchased this tv and they also said by tomorrow your tv will be working, don't worry.
And their tomorrow is still seems very far.

This whole situation taught me a lesson,
Never buy a tv from show room atleast from croma tata product tv because this whole thing is prooved that tata product (Croma tv) is not worht for your money and its service is even worst.

I also don't think they worry about this and hope the will also do this in future because there is lots of messages about complains only.

Dear sir/madam,

After several attempt of raising complaint with regards to the led tv, your aftersales team hasn't responded me. Finally after giving up an expectation of recieving a service, i am writing this email, i have purchased croma led tv and a philip 2.1 speakers from croma goregaon last week, at the time of purchase your executive gave me an assurance and promise that i will be getting hassle free and a prompt service...

I ask one of croma's salesman for best camera smartphone under 40000 and he suggested me lg g7+ thinq and he told me that it is the best smartphone and he misguided me. He told me that it has 7 hours of battery backup and he told that it has fast charging in its charging jack but when i asked the same thing from our lg 's service centre they said that it has fast charging in its charger only. And i had only 2 days of buying this product.

I have purchased lg lcd tv from croma electronics with extended warranty for 1 + 2 total 3 years. Now i am in my last year of warranty and my tv has stopped working since 2-nov-2018; for which i made request for repair with croma call centre and they provided me request number bof011118ew00202. For this request i have been following almost every day more then 2-3 times, but there is no action being taken by croma electronics to resolve the...

I bought a jbl t110 earphone from croma stores in mantri mall, malleshwaram on 3/11/18. The earphone jack bent within 3 days of purchase so i went to their stores and they blamed me of intentional damage though their website has several reviews for the same product of being faulty. They have sold me a low quality product intentionaly and denying service now. Please help. Invoice number: sla[protected]

Croma — oled -55 inch tv model no crel 7338
Ref: croma invoice no.. Sla[protected] dt.02.11.2018. I have purchased 55 inch 4k uhd croma tv but when i checked its not 4k tv again when i visited croma shop south extn and checked all croma tv (49 and 65 inch) all tv are only hd tv (1080 p) also all demo engineer's have lack of knowledge. If customer don't have technical knowledge croma company make fool to customer. Please take a legal action also i need compensation which i have facing.

Humne lg ka 43 inch tv book kiya tha aaj 5 din se call kar rhe hai installation ke liye lekin bass woh aaj ayengr kal aayengr aise hii yeda bana rhe sbh humko agar installation nhi karna toh retrn lekr jaao apna tv diwali mai tv kyu lete hai log taaki pooja kar sake. Lrkin aaj 5 din se aise hi box pada hai sabse third class service hai croma. Ka galtii kiya croma se lrkr
Now i want installion itslf otherwise u can take ur tv retrn

Hello sir/madam,

I booked 2 ton hitachi split a/c on 5th nov-2018 (Invoice:sla[protected].
I was promised delivery on 6th nov-2018 but the a/c was not delivered.

After follow up, your delivery team delivered today a wrong material –
They delivered 1.5 ton split a/c which is meant for some one else (
Picture attached).
We trust croma, being part of a trusted group company while we
Have several options to purchase the appliances, but croma has not
Lived the customer’s trust.

The a/c was to be installed on diwali but it has not been even delivered till now. I am writing this on the evening of diwali festival as a customer whose trust in the brand has been taken for granted.

Hereby, i am asking for compensation for the trauma caused by your
Inappropriate services and not delivering / installing the a/c within
Your committed festival timeline.
We request you to refund the paid amount and take back the incorrect a/c and equal amount should be paid to me as compensation for causing trauma during festival time.

Complain number : sr[protected]

Thanks and regards,
A customer whose trust has been taken for granted

Worst service ever!!!

This is with my recent purchase of a water purifier on 14 october for which the installation was done in 2 days

The purifier started leaking immediately for which i had put a complaint but the service person were unable to resolve the issue for which i demanded the replacement of the product for which they denied

Post that the croma juhu, mumbai team has been overlooking my call putting me on long hold denying further actions on my complaint

They just share the different numbers i making me go in circles
Rafika croma sir: +[protected]
Sunil croma[protected]
Reeteesh kumar [protected]
Nagma croma+[protected]
Mohon croma +[protected]

Do i need to call so many numbers just to get the right service

Feel cheated. All 3 croma products turned out defective and the management couldn't-care-less. #croma 1.5 ton ac showed error within a few months and stopped working within 3 years.

Worse, the staff behaviour is suspect : they won't share names or be willing to put on record what they verbally communicate. The reason is obvious). Also, most were found unprofessional.

A customer service desk man was found plain rude while a manager called david was ruder.
One mr. Y patel tests your patience with his inconsistencies : apologies one moment and blundering the next.
Someone called sagar bilare actually tried to justify all 3 croma products turning out defective by implying that with electronics its always a gamble! (Someone needs to let him know that all three croma products turning out defective cannot be a coincidence!)

If you do not wish to feel cheated or have a nightmarish buying experience, keep away from croma. (Please feel free to contact for details, emails, recordings that are telling of the experiences shared here over multiple instances, over time)

Ref: croma invoice no.. Slaoo[protected] dt.29.10.2018. I have purchased 55 inch oled tv — service engg tells me that we require special cable rs to sterio.. Also jio dongal which was to be supplied along with unit is not supplied.. Lg service person has just walked off saying pl contact croma — we do not have any thing to say.. Croma person who came to deliver the product was totally drunk.. He could not walk.. The product came without remote.. Service engg.. Brought the remote from somewhere.. Remote came without cell/batteries.. Service engg of lg just walked off without demo.. Without configuring the system...
Please tell me the way how to return this sale...