Croma Complaints & Reviews

Pathetic response from customer care of chroma store. I bought one mobile from chroma connaught place delhi december 2018 model one plus 6t at the time of purchase salesman asked me to take extended warranty @rs2600 & told me that if phone ll get any problem during two years company means chroma person ll collect it from your place within 18 hours and ll get repaired within 48 hours and
Chroma company ll deliver the same at your place within committed time. Today my phone got issue of power on when i called customer care chroma for the said issue he told me that you visit our nearest chroma store to get your phone repaired because the phone is in warranty and refused to collect the phone from my place. I make a appeal to chroma store kindly keep your words at the time of sale,

Regards

Anuj gupta
[protected]

One of the biggest fraud and cheater and careless croma service. If i want give a review for croma service i will give them minus 100. Worst service in my life.
I purchased daikin 1.5 ton inverter ac from ur bandra store on 20th june with invoice no sla[protected] it installed and 21st. After installing it cooling not started properly, he said it wil start after 3/4 hours but tht not happened and from next day only it started giving problem like ac flap closed automatically, no cooling at all water leakage after calling many times on service centre and all their people continuously for 4/5 days may be 5 persons came and daily theyvused to say ki otheer person will come and he will solve the problems. I mailed two times to croma but there is no reply from them and i requested for refund and calling continuously for last 10 days every day they say we will get back to u but till date there is no proper reply from them. Now i will take action against them

I bought Dell laptop on 17th june 2019 from Koramangala Croma store, and I have received invoice copy without service tag no, and again I reached to Croma customer care executive for duplicate invoice with service tag no, and I have received the same on 24th June and I have registered for 2yrs additional warranty which is providing by dell, I have made the payment as well, later from dell side I got reply stating that "whatever the service tag which is given by retailer is already provided to the other customer in 2018, due to that we could not process your warranty". Hence I contacted customer support executive for the assistance they rudly ended up saying visit to store where I bought laptop. Its really inconvenient for me to visit store again and again, Due to Croma retailers mistake I have to suffer and even I would not able to claim my 2yrs additional warranty I am really fed of with the service. I am requesting you to take this case as a priority and resolve as early as possible
Note: I need the invoice with new service tag(which is not allocated to anyone else) with updated date because for warranty registration has to be done within the 7days of invoice date.

Looking forward to your response

Regards
Vishnu
[protected]

Hi there,

I am abhishek balodi and i recently purchased a samsung qled tv q60r from the newly opened branch of croma at thane west, beside the vijay sales showroom.

The billing date is - 17th june 2019, and the tv got delivered on 20th june, installed on 21st june.
Invoice number - sla[protected]

Store manager name - mr. Jatin, sales person name - mr. Jehangir

This tv was not on display in the store and a larger tv was shown to me (55 inch) which looked good. I was convinced by the sales people there that there is hardly any difference in 50 inches tv and 55 inches. The day the tv got delivered/installed, i called up the sales person and mentioned that i am not happy with the tv as its aspect ratio is not adjustable and the tv is much smaller than expected. The same weekend, 2 days later i went to the store manager and mentioned that there are issues with the tv and i would immediately like it replaced. The store manager, mr. Jatin refused to do anything. The sales person also spoke to the store manager on our behalf but he refused to budge. I went again yesterday, 29th june to complaint of the same and he refused again without giving any reason. I don't understand why such pathetic customer service is being provided at such a big retail company, when i am ready to pay. Please provide resolution here. The tv's aspect ratio doesn't change which is a huge problem and we were not informed of this earlier. We were also told that if you would like to replace or exchange the product that is possible within 10 days. But none of this happened and now the manager is just being a stuck up troublemaker.

I purchased a refrigerator worth rs 78, 311 from croma, vadodara; we had requested the sales consultant to send somebody for site visit as the item is expensive and we were doubtful about whether it would fit. However, without the visit, they delivered the product, before we could check, the delivery people unboxed it and left in a hurry. Now the refrigerator doesn't fit, we requested the store to exchange for a smaller one and buy something else for the remaining money but there is nobody at the store to support us neither are we able to meet the manager nor get through to him. We are very loyal to croma, but it seems its not the other way around. We are very dissatisfied with how our purchasing experience. To add to this, when we enquired in another store, the same model was available for rs 65, 000 ; we have been cheated out of rs 13, 000 by croma, on top of this they are not even supporting us on the matter of size issues.

I ordered a fridge from croma outlet on 10th june 2019. At the visit was informed that it wil take 8-10 days for the delivery was ok... Since then they havnt informed about the current status and no news from them... Tryin on their customer service no. They are answering d call and not responding... Im tensed for the amount i have paid already... On that the officials in croma mentioned to purchase some other companys fridge... Every official is informing all difrant things which i cnt make a note of as they arent demselfs sure about. 1 official said that der is a defect in the product while delivering so v had to return it... The other is sayin company hasnt snd the product yet... The other is sayin production had stopped by the company as dey found a defect... Im not able to understnd wat d real issue is... Totally croma has failed...

We had purchsed 60 croma led hd ready 80cm/32 inch crel7318 tv's from infinity retail limited, mumbai. Out of these 60 we are facing problems of 3 tv's which are not working. Several times we tried to contact but in vain. This has been since 2 plus months which is yet to be replaced or repaired. The invoice no.[protected] dated 30/10/2018. The tv's are still under warranty. We request you to send your technician to replace the tv's or have them repaired.

Croma at Thane Bigcentre, Product: Oneplus 6T mobile, Invoice no: SLA[protected], Date of purchase: 08.06.2019. Sales Man: Nitin Raikar.
My name is Ashes Nandi, mobile no [protected].

I was misled. Oneplus 7 was already launched at 4th June at Rs.32999/- and the price of Oneplus 6T (8GB RAM+ 128GB IS) came down to Rs.27999/-. Sales man has not disclosed me the fact, restricted me to limited choices and convinced me to take the old model at a price at which Oneplus 7 was available in the market, even in CROMA, Malad Mumbai.

This is a huge shocking for me as TATA is a big brand and I have immense trust on TATA brand. So far so that I relied on the Sales Man's offer and purchased the product giving him excellent rating.

I will be happy to know that my complaint is addresses in appropriate manner immediately.

I purchased a Whirlpool 7m5kg top loader washing machine on 14th june, 2019 and i received the product on 16th june. I was told at the time of purchase that store will send respective person for installation and demo within 24 hrs. I have been following up the store team since then and given a complaint to croma customer care on 17th june, and yet no response from their side. Today is 20th june and their store team is still asking for time and arguing on phone. We said we are returning your product and they are agreeing upon it that you can return back. This is just like fooling & cheating the customer.

I won ₹9999 croma gift card from Times Of India, But when I try to activate it I got the msg that the card is deactivated.

I contacted croma customer support and they are saying to contact Times Of India, And when I contact TOI they are saying to contact croma. I don't know what is happening.

Earlier when I check my gift card balance it was saying ₹9999 and valid til[protected]
Ans when I check again I got reply that the card is deactivated.

Why is that so?
Plz resolve my issue

This is regarding the my AC compressor replacement complaint & its been 15 days that I have been chasing Croma people to resolve my issue. But they are not even bothered & they are fraud & cheat people who make fool of their customer each day. I will request each customer never buy anything from Croma as they fraud & cheat. There after sales service is worst & they are just cheat. When I chase there representative they switch off there no. or don't pick my call.

And I don't think the company is even bothered to give good service to their customer.

Dear Sir/ Madam,

I purchased semi-automatic machine 8.5 litre
invoice - SLA[protected]
PURCHASED ON 24 OCTOBER 2018 from CROMA, BANER, PUNE
NOW machine is not working, fault:- water spills into spinning chamber
and drains out without putting in drainage mode.
complaint was lodged with customer care on 11 june 2019
almost 72 hours has elapsed and the complaint has not been addressed to.
requested to do the needful on priority.
awaiting your response.
with regards!
purnendu
201, royal park, Baner, Pune
mob no - [protected]

My cooler is not working for last 6 days but your support team did not solve my issue and don't give me right information. Every buddy is liar.
Please solve my issue urgently because temperature is very high 45'c and mechanic and onsite team not giving me right time and date. And croma team don't take any step if you are not solving my issue then i go to consumer court..

Very very worst customer service in croma retail

I will suggest people not to bye any croma product. I am trying to get service from last 15 days but no response. complained for about 10 to 15 times but every time same thing.It will be done tomorrow or same day. Then the contact person switch the off or didn't answer the calls.

I have raised the compressor replacement request & the reschedule date which was given me was 3rd June. & till that date I have to make regular calls & follow-ups to get my issue resolve. but the representative ignore my calls or switch there phones.

I will never ever recommend anything from Croma as it has the worst customer support.

I purchased a One Plus 6T mobile from Croma Blore Total Mall-A114, Total Mall, Kaikondarha Store on 22/02/2019. I was told by the store employees that I will be getting a 5% Cash back if I use HDFC bank debit card. So I did the same and I used the HDFC bank Debit card to purchase the product. They informed me that within 45 days the amount will be transferred to my account. But till now I have not received any amount. Whenever I register a complain via store customer care they response quickly but they don't do any further process. Please help me in getting the amount.

I booked a laptop for 1, 31, 999 and windows 10 at rs 3000 for 10, 000 advance and now croma failed to give me the laptop as there was no stock available and asked me to take refund i told them to refund me through cheque and no they have taken 8 days and did no give me the cheque the store is located in delhi saket mall when ever i go to collect my cheque they say to collect after 2 days and again and again they repeat the same thing in every 2 days

Dear Sir/ Ma'am,

I recently bought refrigerator on 19/05/19 from Croma Store. Initially I received defective product having alignment problem then they replaced & new product received on 23/05. After 10 days, compressor was not working so I want new fridge because I don't want to repair my new fridge. There is no action taken by Croma from last 3 days & their customer care representative always escalating the request & having no update about their action.

I need your help.

Invoice No. SLA[protected]

Regards,
Ankur Kushwaha
[protected]

On 06th June I purchased croma TV from phoenix chembur mumbai mall croma shop and i already asked about tv apps works or not int his android tv so he confirmed me that everything will run in this tv so due o his assurance i purchase this croma tv but no any channel app working (like tata sky, yupp tv etc) and also crome cast also not working.
I am very disappoint this type of lie to tell me for your worst tv product.
I complained to you please return my tv and get back my money.

Aakash
[protected]

I am very disppointed by the type of services provided by a brand like croma. I have purchased the split ac from croma - dwarka on 15th of may 2019 (Bill no. Sla[protected].ac was having the problem from the ist day itself.

Technician has also confirmed that the ac unit needs to be replace. Despite of several reminders and visit to croma store still the ac didnt got replaced even after 22 days.

Neha

The machine vibrates so much that it moves away from its place. I complained about it and a technition visited on 26th may, did some tightening of the stand etc and went away saying the problem is resolved. But next time i used the machine, the same thing happened. After that i have complainbed consistently on 28th, 29th, 30th and 31st. Today when i called, i was again given the same soft approach by the customer care officials, showing their regret and that they were following up with the company. But i insisted on speaking to the floor manager, who assured me at about 10.45 a. M. That she would call me back with an update within half an hour. When she didnt call for more than 4 hours, i tried calling and every time i was put on hold for as much as 15 minutes and then the lines were disconnected. I had to make a total of 9 calls after which i could speak to the floor manager (After holding the call for 20 minutes), who again did not have anything new to say, but give hollow assurances.

I have begun to think that the product is defective, and that is the reason why the support is not coming.

I am y upset by the defective product sold to me, but i am more upset by the way croma is taking my complaint lightly and sleeping over it.