Croma Complaints & Reviews

I have 3 gift cards from croma. One of them was in return for an induction cooker under warranty, that had stopped working.
Unfortunately i didnt know about the expiry of gift cards. I shop from croma a lot but when i went there, i forgot to take the cards along.
I was told about this by the juhu croma customer service. Didnt have the time to talk to them, so here i am, trying to get in touch with croma online to help me out.

So this employee told me that we will get one time screen replacement by samsung if damaged within 12 months (Only pay gst rs 990) now this is the 10th month (May 2019) since i have bought my samsung galaxy j8 worth 19, 000 rs and the screen has broken (Because it fell on the ground), croma is now telling me that the service was only for 9 months and i had written all what the salesman had told me back then (July2018)... They are not accepting the salesman's mistake and telling me to pay the full amount, (Rs 6800) i want them to replace the screen and i am ready to pay rs 990 as gst.

On 23rd september, 2018 i have purchased a refrigerator from your showroom. After installation it was working fine but then its cooling system has broken down.

I first made a complaint (Complain no.- del110519fs01359) and one of your engineers came and did the inspection. He advised me to change the complete set of freezer as there was hole with the cooling system which could not be fixed permanently so you change the freezer and the cost of freezer is rs.-3250. But my refrigerator is under warranty. So why i pay for this issue

Therefore, i request you to kindly suggested me what can i do for. Change the freezer as it is still in the warranty period. Hope that my request will be entertained very soon.

I have bought air conditioner and it’s under warranty and extended warranty. During purchase, they've assured us they'll provide quarterly service.. Unfortunately no such service made till april 2018.
I was register many complaints last year and this year, my last complaint was (Del300419ew00048). Logged this complaint after 2 days engineer visit and told me compressor needs to replace,,, now three weeks and every day i am following with them and they just simple said contact you after 24 hours and nothing and i don’t know when they going to repair or replace compressor. I just bought because its made in india but i guess it’s my biggest mistake. I already use other croma product which i purchased same day its working fine but this window ac is not working since installation.
Now i logged another complaint del050519ew00215 bit still not call from support or technician side. Logged another complaint del110519ew00158.. Now waiting call from croma side.
The worst service i’ve experienced with crime... Even they not called for 2 free service which the promised at the purchased time
Please help on this issue either they change or resolved my ac issue

We have purchased croma inverted 2 ton ac on 24.04.2019 from as. Rao branch.
At the time of purchase they said there is a cash back available and they make us to sit for 3 hours for that. At last they said we got cash back of rs. 7, 000/-. We took extended warranty also. They said they will adjust the amount to extended warranty of rs. 5, 349/- and the balance amount
We can transfer to our bank account. But in the evening they said that it was not a cash back and the amount whatever 7, 000/- received by us will have to be paid in 8 emis. We said we dont want the ac and we want to return the same. But they said once the billing is done they can not take it back though the ac was not delivered yet. They delivered the ac on 7th may 2019 and said the installation will be done within 48 hours. 3 days passed and till now the installation was not yet done. Each time they are telling some silly reasons. It is my bad experience with croma. Please dont buy any product of croma. I dont know about the product but the service is very very very poor.

Croma food processor- Worst product and service. I bought food processor from croma and after using for a few minutes it is giving smoke and burning smell. I want to return it but they are not taking it back. The same thing happened 3 to 4 times. It's useless. Very slow food processor. I will never recommend croma to anyone. I made a big mistake by buying food processor from croma. I have spent 7000 for that ###. Invoice number - SLA[protected]. Very bad service. Highly dissatisfied.

Hello,

This is with regards of my last purchase in croma (Prozon mall, aurangabad),
I have purchase croma 1ton ac from croma store, prozone mall aurangabad with current offer 2500 paytm cash back which will suppose to be add to paytm wallet within 48 hours and can be use for any of the wallet transaction which was informed by your executive i have registered complaint 2 times still i have not received cash back and now i have been informed that i will get monthly 250 rs for electricity bill payment and 250 rs for movie ticket which is completely different from initial offer, i am requesting you to credit 2500 to paytm as initial communication else i will file complaint to consumer court against croma.

Regards,
Kalpesh patel
Billing name : shree balaji jewellers

Purchased a30 sumsung mobile phone from juhu croma branch mumbai, just after purchase when we reached home we were shock to see phone was very hot as if it's about to blast and also the display had gone immediately we rushed croma juhu explain them but they refused to replace after checking they said now its working fine, why should i accept such defective piece? This is ridiculous from croma and not acceptable.. I want another mobile or give my money back else will go to consumer court.

After purchasing m30 sumsung mobile from croma juhu i went home and movement i saw mobile it was off and was heated to such an extend that it could blast. I immediately went to shop croma juhu they refused to exchange i told them i just brought few minutes back.. They told me they will send it to service centre and check, i told them it's my new piece brought just few minutes back they clearly refused to exchange this is something not acceptable.. Cant believe croma is such arrogant store.. U cant trust croma at all..

I bought super general portable ac 6 weeks back from croma in phoenix market city chennai. The sales person convinced me about the product and sold the product to me. But i am completely dissatisfied. The product has no value for money. It does not cool the room like promised. Highly dissapointed and dissatisfied. I am a director of an e-commerce platform. If i were the company i would satisfy my customer need rather than increasing the frustration o[censored]ndergoing process. Kindly give me a solution, exchange or credit the money back. So that i dont file a complain legally. The croma store is not providing me proper response on this.

I've purchased window a/c in an year back at croma with extended warranty. During purchase, they've assured us they'll provide quarterly service.. Unfortunately no such service made till sep 2018. It has happened after the reminder mail. Again, it was happened after the reminder mail dated 1st apr 19. Now they are giving the reason that quarterly service will be done only on request basis. Also, when i complaint about board issue (Power on &off) at the same time, it wasn't yet resolved even after repeated mails and service request.
The worst service i've experienced with crime.

Please don't buy anything from croma. I bought a lenovo laptop i 5 processor from select city walk, Malviya nagar, delhi, croma center. After 10 days laptop is not working properly and each time laptop is hanging. This is worst laptop from croma. After complaing, no one give proper resposne. They manage only situation. Really i am very disappointment. Litterly and laptop and croma are very worstttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt. I will suggest many people that don't buy anything from croma plzzzzzzzzzzzzzz and they give too many finance option.All product are very bad. Very worst comany and theire service. I lost my Rs 42, 000.

So i bought this ac lg dual inverter on 29th april 2019 at around 12:00 pm. We were told that the ac would be installed by 30th between 12 pm to 5 pm, turned out that it was supposed to be delivered between that time slot.

So it did get delivered at around 3 pm on 30th april 2019, we were told that the installation would be completed by the same evening.
Nobody shoes up or any calls for details. We called the common customer care no. On 30/04/2019 6 pm about the details.
Now they tell us that the ac will be installed within 2 working days.
Calls to the customer care every morning and evening and they are like your request for ac installation is submitted on 30th, it will be installed within 2 working days.

But till today 3/5/19 no one has showed up. We did get 2 calls confirming for if the ac has yet been installed or not but no actions taken yet.
Today when we called they tell us that it will be installed within 2 hours, but seems all like their previous claims.

Ticket no: bof240419ew00129
I recently started facing a display issue where the pixels had started to blacken from the lower part and was continuously increasing, with my microsoft surface pro 4 purchased with extended warranty from croma. The issue was reported and a ticket was created.
Without even calling, i received a message that the pick up schedule had been postponed where as i was waiting at the residence for the whole day. The following day the item was picked up.
At the time of pick up, the only issue was with the display. The performance check which i had done on the device using the settings had shown a good performance of the battery, and even on the day i had been able to use the device for nearly 4 hrs on battery power, as with the usual case of day before etc, when `i attend meetings or classes.
Today i get a call from microsoft service (Or the agency assigned) that the battery is gone and needs to be replaced and it is not in warranty and will need to be paid.
When i told that the battery does not need replacement, they are telling me that the device will not power on even after the other parts are replaced as the battery is gone.
Please ensure that i get the device with the display issue resolved, and the device should be working on battery power for the usual 4 hours with normal use, as i did not have any issues with battery discharging fast or other such problems.

I purchased usha cooler from croma on 7 may 2017, with one year extended warranty, i have raised a service request for the same on 8 of april 2019 related to some problem that i have been facing with the product. Since last 20 days i have been following up with their executives on the daily basis but no one has visited the place nor they intend to i believe, every day their customer care executive just give me same explanation that wait for another 24- 48 hours someone will contact you but no one has ever contacted me till now.

I think they know that since the warranty for my product expires on may 7 they are trying to delay it so that they can charge me for the service.

Very cheap tactics from a brand like croma/tata.

Extremely disappointed with the attitude and behavior of croma

Sir,

We had purchased philips female epilator bre200/00 (Item code 190011) on 27.04.2019 with your inifiniti retail limited trading as croma, after purchase when tried with the product in the showroom itself, we felt the product as not satisfactory. On trial the wrist was injured and the pain was felt. When requested in the showroom for returning the product we were handed with credit note. As i am not satisfied with the product i kindly request you to instruct the showroom to refund me with money. The photo of my wrist & invoice copy is enclosed for your reference. (I. No. Sla[protected]. The behaviour of the salesgirl has also hurted us. Look into the matter and instruct for payment.

I have filled complaint for window ac repair on 24th apr 2019 but as of now only one visit of technician happened on 26th apr 2019 and they said its problem of leakage and gas need to fill. So tomorrow some other technician will visit. Which is never happened till today.
Whenever i am calling to croma service center they say technician will visit at 4pm today but no one come. Also i asked to please escalate to service manager but they put on hold and then disconnected.

Its very bad experience with croma for service.

Request id :[protected]

Hi team,

I have purchased vivo v9 mobile from croma, grand mall. They told me that i will get a 1000rs cashback in the 6th month emi, but it was charged full amount and no cashback of rs.1000 has been reduced. I have informed them directly but no updates yet. My contact number is [protected]. Kindly check and let me know asap. Thanks in advance.

We bought a samsung washing machine from juhu croma and they promised effective home delivery and we have recieved a defective washing machine with a dent. When we went to buy the same, they promised to deliver effectively and the time that is convenient for us but they did the opposite. They sent the person at an inconvenient time and he forced us to come and collect it. He left it outside our door and left and when the installing guy came and opened the piece, it had a huge dent.

Date : saturday 26th april

On 01/06/2016, I bought a Samsung Refrigerator 321L (Invoice No.: SLF02A[protected] with additional 2 Yrs Warranty at Tata Croma Retailer Anna Nagar.

Unfortunately, the cooling performance of the refrigerator is poor. So I registered a service request on March 25th with Ref BOF250319EW00364, where I was advised by the customer care executive that the service engineer will reach within 3 working days and rectify the issue since it’s under the additional 2 Yrs warranty. But I haven’t received any response except the reference no. which I mentioned above. So I check again on March 28th (Ref BOF280319EW00239). This time they said the same story and added that they had set a remainder and priorities this. Still there was no proper response. With disappoint I checked again on March 13th and also April 3rd. In the last call the executive advised that issue will be rectified within 24 Hrs. But still I haven’t received any call or message regarding the Service till now.

Hardly the summer season has set in and we are feeling a great inconvenience with our refrigerator.
I look forward to your reply and a solution to my problem at the earliest.

Thanks,
Yogesh