Croma Complaints & Reviews

I bought super general portable ac 6 weeks back from croma in phoenix market city chennai. The sales person convinced me about the product and sold the product to me. But i am completely dissatisfied. The product has no value for money. It does not cool the room like promised. Highly dissapointed and dissatisfied. I am a director of an e-commerce platform. If i were the company i would satisfy my customer need rather than increasing the frustration o[censored]ndergoing process. Kindly give me a solution, exchange or credit the money back. So that i dont file a complain legally. The croma store is not providing me proper response on this.

I've purchased window a/c in an year back at croma with extended warranty. During purchase, they've assured us they'll provide quarterly service.. Unfortunately no such service made till sep 2018. It has happened after the reminder mail. Again, it was happened after the reminder mail dated 1st apr 19. Now they are giving the reason that quarterly service will be done only on request basis. Also, when i complaint about board issue (Power on &off) at the same time, it wasn't yet resolved even after repeated mails and service request.
The worst service i've experienced with crime.

Please don't buy anything from croma. I bought a lenovo laptop i 5 processor from select city walk, Malviya nagar, delhi, croma center. After 10 days laptop is not working properly and each time laptop is hanging. This is worst laptop from croma. After complaing, no one give proper resposne. They manage only situation. Really i am very disappointment. Litterly and laptop and croma are very worstttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt. I will suggest many people that don't buy anything from croma plzzzzzzzzzzzzzz and they give too many finance option.All product are very bad. Very worst comany and theire service. I lost my Rs 42, 000.

So i bought this ac lg dual inverter on 29th april 2019 at around 12:00 pm. We were told that the ac would be installed by 30th between 12 pm to 5 pm, turned out that it was supposed to be delivered between that time slot.

So it did get delivered at around 3 pm on 30th april 2019, we were told that the installation would be completed by the same evening.
Nobody shoes up or any calls for details. We called the common customer care no. On 30/04/2019 6 pm about the details.
Now they tell us that the ac will be installed within 2 working days.
Calls to the customer care every morning and evening and they are like your request for ac installation is submitted on 30th, it will be installed within 2 working days.

But till today 3/5/19 no one has showed up. We did get 2 calls confirming for if the ac has yet been installed or not but no actions taken yet.
Today when we called they tell us that it will be installed within 2 hours, but seems all like their previous claims.

Ticket no: bof240419ew00129
I recently started facing a display issue where the pixels had started to blacken from the lower part and was continuously increasing, with my microsoft surface pro 4 purchased with extended warranty from croma. The issue was reported and a ticket was created.
Without even calling, i received a message that the pick up schedule had been postponed where as i was waiting at the residence for the whole day. The following day the item was picked up.
At the time of pick up, the only issue was with the display. The performance check which i had done on the device using the settings had shown a good performance of the battery, and even on the day i had been able to use the device for nearly 4 hrs on battery power, as with the usual case of day before etc, when `i attend meetings or classes.
Today i get a call from microsoft service (Or the agency assigned) that the battery is gone and needs to be replaced and it is not in warranty and will need to be paid.
When i told that the battery does not need replacement, they are telling me that the device will not power on even after the other parts are replaced as the battery is gone.
Please ensure that i get the device with the display issue resolved, and the device should be working on battery power for the usual 4 hours with normal use, as i did not have any issues with battery discharging fast or other such problems.

I purchased usha cooler from croma on 7 may 2017, with one year extended warranty, i have raised a service request for the same on 8 of april 2019 related to some problem that i have been facing with the product. Since last 20 days i have been following up with their executives on the daily basis but no one has visited the place nor they intend to i believe, every day their customer care executive just give me same explanation that wait for another 24- 48 hours someone will contact you but no one has ever contacted me till now.

I think they know that since the warranty for my product expires on may 7 they are trying to delay it so that they can charge me for the service.

Very cheap tactics from a brand like croma/tata.

Extremely disappointed with the attitude and behavior of croma

Sir,

We had purchased philips female epilator bre200/00 (Item code 190011) on 27.04.2019 with your inifiniti retail limited trading as croma, after purchase when tried with the product in the showroom itself, we felt the product as not satisfactory. On trial the wrist was injured and the pain was felt. When requested in the showroom for returning the product we were handed with credit note. As i am not satisfied with the product i kindly request you to instruct the showroom to refund me with money. The photo of my wrist & invoice copy is enclosed for your reference. (I. No. Sla[protected]. The behaviour of the salesgirl has also hurted us. Look into the matter and instruct for payment.

I have filled complaint for window ac repair on 24th apr 2019 but as of now only one visit of technician happened on 26th apr 2019 and they said its problem of leakage and gas need to fill. So tomorrow some other technician will visit. Which is never happened till today.
Whenever i am calling to croma service center they say technician will visit at 4pm today but no one come. Also i asked to please escalate to service manager but they put on hold and then disconnected.

Its very bad experience with croma for service.

Request id :[protected]

Hi team,

I have purchased vivo v9 mobile from croma, grand mall. They told me that i will get a 1000rs cashback in the 6th month emi, but it was charged full amount and no cashback of rs.1000 has been reduced. I have informed them directly but no updates yet. My contact number is [protected]. Kindly check and let me know asap. Thanks in advance.

We bought a samsung washing machine from juhu croma and they promised effective home delivery and we have recieved a defective washing machine with a dent. When we went to buy the same, they promised to deliver effectively and the time that is convenient for us but they did the opposite. They sent the person at an inconvenient time and he forced us to come and collect it. He left it outside our door and left and when the installing guy came and opened the piece, it had a huge dent.

Date : saturday 26th april

On 01/06/2016, I bought a Samsung Refrigerator 321L (Invoice No.: SLF02A[protected] with additional 2 Yrs Warranty at Tata Croma Retailer Anna Nagar.

Unfortunately, the cooling performance of the refrigerator is poor. So I registered a service request on March 25th with Ref BOF250319EW00364, where I was advised by the customer care executive that the service engineer will reach within 3 working days and rectify the issue since it’s under the additional 2 Yrs warranty. But I haven’t received any response except the reference no. which I mentioned above. So I check again on March 28th (Ref BOF280319EW00239). This time they said the same story and added that they had set a remainder and priorities this. Still there was no proper response. With disappoint I checked again on March 13th and also April 3rd. In the last call the executive advised that issue will be rectified within 24 Hrs. But still I haven’t received any call or message regarding the Service till now.

Hardly the summer season has set in and we are feeling a great inconvenience with our refrigerator.
I look forward to your reply and a solution to my problem at the earliest.

Thanks,
Yogesh

Hiii croma team, i have bought a slr camera of canon sx400is from oberoi mall, goregaon, mumbai on date 28 january, 2015. As i am from jogeshwari, mumbai. I have lost bill because it drained off while my mom washing my pants. So i want duplicate copy of the bill of the camera urgently please help me. I have also submitted the photos of warrenty card. Thank you!!!

Dear sir/ ma;am
I purchased sony led 32 inches on 07.04.2019 from croma centre at pacific mall, kaushambi, ghaziabad. I requested to bill with gst no but your centre is failed the same. Billing person asked me to take your bill in your name without gst and will be modified after accepting the system. But i am sorry to say that after regular follow up with representative of your croma center, kaushambi no response given. Pl take up the matter and modify my bill with gst.

Regards
Parvendra kumar
[protected]/[protected]

Product faber cook top
Invoice sla[protected]
I have been chasing croma for the installation for a week now but no one came.
Call centre is as useless as brand.
I called multiple times for installation and till 19 april the job is not done

And supervisors are not able to justify why they are hired.

Jyoti one of the supervisor vanished after promising call back.

First of all these supervisors should be removed from these jobs then only they will understand how it feels to call everytime.

Useless service.

Respected consumer cell,

In spite of several followup this issue not short out by Croma store, Motera as well as Voltas engineer and result is not satisfactory till date . so, I requested to croma store as your services is best in your industry, but this time i am not satisfy with your services. so, I requested to consumer forum cell to provide your kind support to short out the problem in manner of replacement or by mode of refund.

your valuable support will be highly appreciated.

Regards,

Vijay Bhosle
M: [protected]

I had requested for the demo of my samsung microwave 28l mc28h5145vk/tl on 12 april 2019 (Complaint no. Sr[protected]) but the request got cancelled without any prior information to me. I request you to please send an expert as soon as possible to my address and revert back. I had even requested for the same on the 13th as well as 14th. But i got an sms stating that the request was cancelled both the times.

Date of deliver of ac 10th april 2019.ac installation was supposed to be done in 48hrs but still not done.

My ac installation is still pending. More than 48 hours gone after delivery but still no one has turn up from hitachi to do installation. Infact i have called more than 20 times to hitachi and croma customer care and literally bagged for installation on 12th april because on 13th april it was my office opening. I feel like i have been cheated by croma and hitachi. I dont know when my installtion will be done.

We had purchased voltas ac from croma. It was delivered today at about 6:40 pm.
The delivery van post delivery, when he was leaving the society premises broke a light wire.
The watchman tried to stop him and call us to check, but the drive was rude and drove off past him.

This wire requires fixing which will cost about rs1500, an additional cost on my head.
I tried to call the hotline number about 25 times, either it was busy or if i got through then was kept on hold and never got to speak to customer care.
Please can some action be taken and complaint be filed.

Such rude delivery people and drivers doesn’t help and only reduces confidence in buying further things from croma.

I bought symphony air cooler from croma online..the manual was missing, the valve of air cooler was missing, and the warranty card was also missing.
When u are purchasing something for paying 6k u definitely do not expect such poor delivery..the service was really bad.
Also I connected to customer care to ask if I will get someone for installation, they asked to just do it myself..Now I see parts missing..product is delivered 2 days back and it's sad to say that I am still not able to use it

Recently went to croma store in indirapuram, ghaziabad on 6th april. We were to buy a mixer, grinder and we ended up purchasing a philips one. Once we paid, we checked the product with staff and figured out that one of the jars had some problem. The manager and staff told us that they will replace the jar the very next day, once they get the new supplies and told us to take the product home and come the very next day to get the jar replaced (Anyways we had paid). We believed and reached the store very next day around 3 pm. On inquiring they made us wait and in the end, all they said that was, they have not got the supplies (However a day before they told us to come any time once store opens at 10 am and we reached at 3 pm). We asked for reimbursement of our money and the only option they had for us, was to take cash. If you ask for online reimbursement they said time will be 15 days, another option they gave was a cheque for which customer only have to come to their store on a weekday and collect the cheque.
Very disappointing solutions and behavior. We had no option but to collect cash. Wasted so many hours for our product and our money
Please always check the product quality and croma and never believe them if they make promises of helping you with a defective product.