Croma Complaints & Reviews

Sir,

We had purchased philips female epilator bre200/00 (Item code 190011) on 27.04.2019 with your inifiniti retail limited trading as croma, after purchase when tried with the product in the showroom itself, we felt the product as not satisfactory. On trial the wrist was injured and the pain was felt. When requested in the showroom for returning the product we were handed with credit note. As i am not satisfied with the product i kindly request you to instruct the showroom to refund me with money. The photo of my wrist & invoice copy is enclosed for your reference. (I. No. Sla[protected]. The behaviour of the salesgirl has also hurted us. Look into the matter and instruct for payment.

I have filled complaint for window ac repair on 24th apr 2019 but as of now only one visit of technician happened on 26th apr 2019 and they said its problem of leakage and gas need to fill. So tomorrow some other technician will visit. Which is never happened till today.
Whenever i am calling to croma service center they say technician will visit at 4pm today but no one come. Also i asked to please escalate to service manager but they put on hold and then disconnected.

Its very bad experience with croma for service.

Request id :[protected]

Hi team,

I have purchased vivo v9 mobile from croma, grand mall. They told me that i will get a 1000rs cashback in the 6th month emi, but it was charged full amount and no cashback of rs.1000 has been reduced. I have informed them directly but no updates yet. My contact number is [protected]. Kindly check and let me know asap. Thanks in advance.

We bought a samsung washing machine from juhu croma and they promised effective home delivery and we have recieved a defective washing machine with a dent. When we went to buy the same, they promised to deliver effectively and the time that is convenient for us but they did the opposite. They sent the person at an inconvenient time and he forced us to come and collect it. He left it outside our door and left and when the installing guy came and opened the piece, it had a huge dent.

Date : saturday 26th april

On 01/06/2016, I bought a Samsung Refrigerator 321L (Invoice No.: SLF02A[protected] with additional 2 Yrs Warranty at Tata Croma Retailer Anna Nagar.

Unfortunately, the cooling performance of the refrigerator is poor. So I registered a service request on March 25th with Ref BOF250319EW00364, where I was advised by the customer care executive that the service engineer will reach within 3 working days and rectify the issue since it’s under the additional 2 Yrs warranty. But I haven’t received any response except the reference no. which I mentioned above. So I check again on March 28th (Ref BOF280319EW00239). This time they said the same story and added that they had set a remainder and priorities this. Still there was no proper response. With disappoint I checked again on March 13th and also April 3rd. In the last call the executive advised that issue will be rectified within 24 Hrs. But still I haven’t received any call or message regarding the Service till now.

Hardly the summer season has set in and we are feeling a great inconvenience with our refrigerator.
I look forward to your reply and a solution to my problem at the earliest.

Thanks,
Yogesh

Hiii croma team, i have bought a slr camera of canon sx400is from oberoi mall, goregaon, mumbai on date 28 january, 2015. As i am from jogeshwari, mumbai. I have lost bill because it drained off while my mom washing my pants. So i want duplicate copy of the bill of the camera urgently please help me. I have also submitted the photos of warrenty card. Thank you!!!

Dear sir/ ma;am
I purchased sony led 32 inches on 07.04.2019 from croma centre at pacific mall, kaushambi, ghaziabad. I requested to bill with gst no but your centre is failed the same. Billing person asked me to take your bill in your name without gst and will be modified after accepting the system. But i am sorry to say that after regular follow up with representative of your croma center, kaushambi no response given. Pl take up the matter and modify my bill with gst.

Regards
Parvendra kumar
[protected]/[protected]

Product faber cook top
Invoice sla[protected]
I have been chasing croma for the installation for a week now but no one came.
Call centre is as useless as brand.
I called multiple times for installation and till 19 april the job is not done

And supervisors are not able to justify why they are hired.

Jyoti one of the supervisor vanished after promising call back.

First of all these supervisors should be removed from these jobs then only they will understand how it feels to call everytime.

Useless service.

Respected consumer cell,

In spite of several followup this issue not short out by Croma store, Motera as well as Voltas engineer and result is not satisfactory till date . so, I requested to croma store as your services is best in your industry, but this time i am not satisfy with your services. so, I requested to consumer forum cell to provide your kind support to short out the problem in manner of replacement or by mode of refund.

your valuable support will be highly appreciated.

Regards,

Vijay Bhosle
M: [protected]

I had requested for the demo of my samsung microwave 28l mc28h5145vk/tl on 12 april 2019 (Complaint no. Sr[protected]) but the request got cancelled without any prior information to me. I request you to please send an expert as soon as possible to my address and revert back. I had even requested for the same on the 13th as well as 14th. But i got an sms stating that the request was cancelled both the times.

Date of deliver of ac 10th april 2019.ac installation was supposed to be done in 48hrs but still not done.

My ac installation is still pending. More than 48 hours gone after delivery but still no one has turn up from hitachi to do installation. Infact i have called more than 20 times to hitachi and croma customer care and literally bagged for installation on 12th april because on 13th april it was my office opening. I feel like i have been cheated by croma and hitachi. I dont know when my installtion will be done.

We had purchased voltas ac from croma. It was delivered today at about 6:40 pm.
The delivery van post delivery, when he was leaving the society premises broke a light wire.
The watchman tried to stop him and call us to check, but the drive was rude and drove off past him.

This wire requires fixing which will cost about rs1500, an additional cost on my head.
I tried to call the hotline number about 25 times, either it was busy or if i got through then was kept on hold and never got to speak to customer care.
Please can some action be taken and complaint be filed.

Such rude delivery people and drivers doesn’t help and only reduces confidence in buying further things from croma.

I bought symphony air cooler from croma online..the manual was missing, the valve of air cooler was missing, and the warranty card was also missing.
When u are purchasing something for paying 6k u definitely do not expect such poor delivery..the service was really bad.
Also I connected to customer care to ask if I will get someone for installation, they asked to just do it myself..Now I see parts missing..product is delivered 2 days back and it's sad to say that I am still not able to use it

Recently went to croma store in indirapuram, ghaziabad on 6th april. We were to buy a mixer, grinder and we ended up purchasing a philips one. Once we paid, we checked the product with staff and figured out that one of the jars had some problem. The manager and staff told us that they will replace the jar the very next day, once they get the new supplies and told us to take the product home and come the very next day to get the jar replaced (Anyways we had paid). We believed and reached the store very next day around 3 pm. On inquiring they made us wait and in the end, all they said that was, they have not got the supplies (However a day before they told us to come any time once store opens at 10 am and we reached at 3 pm). We asked for reimbursement of our money and the only option they had for us, was to take cash. If you ask for online reimbursement they said time will be 15 days, another option they gave was a cheque for which customer only have to come to their store on a weekday and collect the cheque.
Very disappointing solutions and behavior. We had no option but to collect cash. Wasted so many hours for our product and our money
Please always check the product quality and croma and never believe them if they make promises of helping you with a defective product.

I have bought a so TV, Refridgerator, washing machine along with mixer grinder recently from croma. I faced some minor issues with the grinder so I took it to the shop on 31st March, I got a response that I will receive a call from their technician within 72 hrs i.e 2nd April, and by 3rd April I will receive the product bach based on the resolution either a new product or the repaired one. I didn't receive any call from anyone till 3rd April, So I decided to call customer care executive, I got a response that they have escalated the issue and will contact me by 24 hrs, No one called again, I have to call similar response for 3 days. Then yesterday I tweeted there also the same reply, I mailed no response yet. Submitted a complaint on the official website no response yet.

I ordered kindle paperwhite on 13th march, first i received a different product and upon inquring with the delivery agent i received a the original product and that too the accessories was missing, on requesting the return, they issued the pick-up. The pick up was done on 28th march. After two days i received the call from customer care that they have received just the outer box and not the product and thats why they are denying the refund. Please help as it has been so long.
Order no :[protected]
Thank you
Aakash dubey

I purchased Croma ac from Croma store CHANDKHEDA GUJARATon last Sunday 31st march 2019, product delivered on 2nd april 2019, but it's now more than 48 hours and still AC not installed. I tried calling Croma store, Croma customer care but no response. My registered no during purchase is [protected].
Kindly help me .
Attached purchase receipt

This is to bring to your notice about the pathetic services offered by the croma service center. Below are the details

1] i have logged complaint mum250319fs00811 for my faulty tv remote on 25th march. Engineer visited to site and inform that this need to be replaced by new remote. He confirmed it's in warranty so no charges will be levied.
2] i got message on 27th that complaint closed but there was no replacement made. I called service center and asked them to book complaint again mum 270319fs00982.
3] again i got message on 1st april that complaint closed so i again called them to lodge complaint.
4] today engineer visited to home and asked for rs 425 as remote charges.

It's really frustrating for me to experience such a pathetic service from croma, it's really annoying to see brand like tata is offering service with such a lackluster approach.

Product purchased on 26th january 2019.
First problem with remote sensor on 11th feb 2019. The wire was loose pointing to gross negligence at assembling and lack of quality check.
Second problem since 24th march 2019. After switching on tv, voice is distorted with either no picture or frozen picture.
Seeking replacement as i have paid for a new product and do not want a defective product.

I had purchased a voltas 123v mzo2 3s (Magna) split ac on 31/3/19 from croma ghatkopar (R city mall). The sales representative who was attending me was santosh budhakar. While purchasing the product i was told that i would be getting a fresh 2019 made product. Also the price charged by croma was for the 2019 product. They claimed it to be the most running product and the most selling product. When the product was delivered at my residence, the manufacturing date was 2017. Like seriously? And when i enquired about the product from other vendors i came to know that it’s a discontinued product. Though i got the refund from croma, but i did lost the opportunity of march ending offers from other vendors which i would have received if i had not purchased from croma. And what in the case if someone doesn’t checks the product manufacturing date. This is very unprofessional behaviour from croma. I want serious strict action against the sales representative santosh and his manager devendra who deceived us in buying an old product. This is a serious issue of fraud as per section 17 of the indian contract act, 1872. The sales representative were aware that they don't have a 2019 manufactured model with them. But still they assured me that i would be getting a new product delivered. Because of this incident, i was not able to visit any other store where i would have received a genuine product. Now i have to bear the heat in this summer because of croma.