[Resolved] Croma — Bad after sales service | |||
i purchased a croma washing machine in 2013. i got 2 years warranty for the same. i registered a complain on 30th of june 2015 for a problem. now the scenario is such that i called again and again then a service man came on (7th or 8th of july 2015). he told that machine has to be repaired at service station. for that company's vehicle will pick-up. then again no response from CSD. then i again called every now and then. and finally i got a call from CSD for the pickup. but, the timing was 7.00pm and the holy month of ramadan was going and after whole day long fast finally at the time of iftaar i get a call to pickup washing machine. i just calmly requested the person who was on the other side. that please send the people for pick-up at next morning. or after 1 - 1.30 hour.he dropped the phone. and then till date no response. even on call they are giving false promises. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 28, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 6 Comments | |||
Comments
Dear Sadiqhirani,
Thank you for your feedback.
At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.
If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS <CROMA> to 56677 and we will call you back.
Thank you,
Team Croma
Thank you for your feedback.
At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.
If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS <CROMA> to 56677 and we will call you back.
Thank you,
Team Croma
I have purchased a croma front loading 6kg washing machine on September 2020 with extended warranty. Now no power is coming to the machine and I raised a service request on 24th January 2022, I recieved a call from a technician and explained what was the problem. He agreed to come next morning but never arrived and dint picked up my call. My service request got cancelled on its own without any reason. Again I raised a request on 27th january and this time without any call again it got cancelled, no reason showing ofcourse. Today I got the machine checked by local technician as I am running out of time, he said pcv is damaged and need to change. Today is 7th Feb and not a single visit from the company is done. I have again raised a complain today. If this the service quality of a TATA brand product then it is really shameful. I wont buy any croma product in future and also will warn everyone from buying them.
After sales service of from a is very bad. I have a very bad experience.
Now no to croma
Now no to croma
After sales service of croma is very bad. I have a very bad experience.
Now no to croma
Now no to croma
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+91 22 6761 3600 [Support Office]
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma