Croma Complaints & Reviews

This is the worst experience till now where I have been repeatedly calling Croma customer service for leakage in my washing machine. The only answer I get is, the technician will be visiting before 7pm or in 24 hours. No one has visited and I am chasing the customer every alternate day. The customer car keeps apologizing but aren't doing anything. I have no clues how to get my machine repaired.

I purchased Panasonic 6.2kg washing machine from croma (Central Square mall, Vadodara, Gujarat) on 5th Aug'15. The sales while pitching the product said it has 10 years warranty. After 2 days from product delivery at my residence, the Panasonic technician came to give demo of the product and fill up the warranty card. I was surprised to hear from the technician that the product has only 2 years warranty. He also said that the Croma must have given the product warranty from their end and I should call customer care. I found his reply suspicious and immediately called Croma customer care to find out what the matter was. They said they will arrange a call back, but no resolution was given on the call back. They just said it is a miss-communication from the sales person and no such warranty can be provided. I again called customer care number and this happened for more than 5 times after the date of purchase. I intimated the girl named Alpa who was calling back that I am about to lodge a consumer complaint, so she said they are ready to give 10 years warranty on my washing machine and technician will come again at my residence to do the formality and will give in writing on the warranty card. But no one came. After taking follow up again with customer care, they refused to provide such warranty again and said it is not possible, please understand and adjust. I also received call last week from Panasonic Area Sales Manager Mr. Kamlesh, who said they will terminate the sales person who gave wrong commitment to me but they can't provide me the committed 10 years warranty. He also said Croma will compensate me with a Microwave oven if I want. Mr Inder Kumar, who is floor manager at Croma called me yesterday and said please visit our store we cannot take the product back but have a gift for you to compensate the warranty which we committed but not able to provide. I went to the store today and he said he will give me 1000 Rs gift voucher instead of 10 years warranty. I am really frustrated because of the service Croma is providing. I have been chasing them for resolution from last 1 month but they are just passing the ball from one to another. Sales persons, Customer care, Floor Managers and even Panasonic representative is giving fake commitments and harassing me by making me call them frequently, asking me to come at their store but still not providing any resolution. I just want 10 years warranty on my washing machine or money back.

We had purchased LED TV in 2012 from croma of "CROMA" brand, however, due to some problem it was not working properly during Aug 2015 for which we complaint at call centere. Though it took long time, but the part which had the problem was not available at local store and so they replaced the wholepiece of LED TV to us. My previous complaint is fully resolved and we are as a customer 100% satisfied with CROMA, Himalaya Mall, Ahmedabad stores services.

We purchased a Aquaguard water purifier and Microwave Owen on 15th August. We have not received the delivery the Microwave oven yet. We spoke to 1800 customer care, the store manager Narendran all of them said will get back however we have not received any proper response on when will receive the product from Croma yet. We have done many follow-ups with the Manager Narendran and customer care however we are being failed on every attempt. It’s very humiliating to keep following up for a product that we have paid 3 weeks back. Bill # SLF02A[protected]. Please help us to get the product delivered ASAP or refund the money, as we are running out of patience with Croma's Lousy, Pathetic customer services.

My croma semi washing machine spinner stopped working and it is under extended warranty. I registered a complaint on 26th of August 2015 and till now no service person has turned up. I keep calling them daily and all they say is within 24 hours a technician would be visiting. But nobody turns up even after repeated calling. I think extended warranty from CROMA is a big fraud. Please donot take extended warranty from these fellows. They keep bragging about customer's satisfaction being their highest priority but do not fall for them. I now regret my decision of buying and taking extended warranty at CROMA. I have now wasted almost 100Rs in calling them daily and donot know how to proceed. can somebody tell me any way with which I can sue Croma?

I wish to complain about your led product Model-CREL7145 SR -CREL[protected]. I am complaining because since product recieved im trouble with disply issue. When I first learned of this problem, I contacted your customer care and registered complaint against the warranty about the same issue . Call no. MUM130914FS00104. but no one contacted yet. I believe that this response is unfair because my product was warrenty and company should attend this as per agreement. Now said product issue is out of control and nothing seems in LED screen and this is only becouse of your irresponsibility...! Im looking possitive reply on that within timeframe and If I do not hear from you within a day I will file complaints with the I may be contacted at the above address and phone number. Customer name - roshna narayan hande Mobile No - [protected]

Hi I am prashanth currently residing in Bangalore and a very loyal customer of croma till now, , , , , but now after the problem I faced the customer care service I will never ever purchase anything from croma and never advise anyone to purchase from croma...infact I was such a loyal customer that I had purchased my tv, laptop, airconditioner etc but for a microwave oven which was of croma brand spoilt their reputation completely ...it has been one month that I have been following up with the customer care to rectify my microwave and they have only given me false promises ...this is basically mental trauma for a person to constantly follow up and how many false promises from their side and to top it up I have taken cromas 2 yers extended warranty which is just a waste of money...my family, frineds and me trusted croma so much that v never purchased anywhere else especially not online just cause of the faith in tata enterprise but never again ...there is absolutely no difference cause I might as well purchase from online if this is the after sale service...they cant fix a simple microwave oven and so many false promises that I am so deeply hurt by their after sale service team...a simple yes of no would have helped rather than me constantly following up for a month and getting hurt like this...its not the matter of money cause I don't mind buying a new microwave definitely not from croma, , , , , , a simple yes or no would help and their supervisor kamal is pathetic at work and their customer care is sadistic in making ppl wait...im deeply hurt by croma and want to warn as many ppl as possible not to purchase from croma and plz beware of extra warranty

I purchase Samsung LED 81cm 32F5500 on 11th January 2014 from Croma (Bangalore) with 2 Years Extended Warranty. The OEM Warranty got expired during Jan 2015. Post the Warranty expiry the unit has been faulty 4 times and all 4 times the issue is same i.e. the LED Panel goes faulty and doesn't show any display. Although Croma has replaced the LED Panel 3 times but now the same issue has repeated 4th time 2 weeks ago. This is becoming a huge inconvenience for us. I did my due diligence and found out that this particular model of Samsung had issue and now the model is discontinued. However I am totally stuck now. After every 1 or 2 months the same issue has happened since Jan 2015. I refused to get the LED Panel change from Croma and asked them to provide me a permanent solution as the same issue has happened 4th time. There is no guarantee that this issue will not happen again and hence I have asked Croma to provide me a unit replacement in coordination with Samsung as this product itself was faulty. They asked Samsung to attend this call and Samsung Engineer said that the cost of change would be around INR 14K. He admitted that this particular series had this problem but he cannot write it down official as he will be fired. Can somebody help please? Croma Services Request No. SR[protected] Dated 3rd Aug 2015 Samsung Ref. No. [protected]

I purchased an HUL Pureit water purifier on 5th June-2015. There was a 5% cash back option if purchased using ICICI Debit Card & were told cashback would be credited on 7th August.till now it hasnt been credited.I have already lodged a complaint via mail to Chroma.But no reply. On enquiring with friends it turned out this is a common practice. About time such malpractices are brought out and made public. Invoice No:SLF02A[protected]

Ihave purchased a refrigerator from Sion Mumbai on 16 Jun 2014 for an amount Rs. vide croma invoice no. against 04 years warranty. After 2 month (Approx) the heavy short circuit has been expeirence in the product due to that the main supply breaker of the house along with subbreaker tripped off. After compalint the croma technician visited and told that the the lamp filld with water being lighting ckt in the pessimisms of ice chamber. I insisted that did it may resolved on pmt basis. He replied that no, it will happen again and again. It is a manufacturing defect. I insisted to give in writing and recommend for product replacement but he didnt, telling that instruction from Croma not to give in writing such type of recommendation. I am experiencing such incident after 02 - 03 month frequently

Buy on 10:03:2015 4:32 pm, model - Croma 3G Tab 17" CRXT1125Q My tablet consume power very fast before auto off and seen two virus before off. I try by charging but charging also show only 3 second on off screen without increasing power. How to repair as my resident is at Manipur ( Imphal )

Hi! My name is Mayur Kataria, I have purchased Croma Washing Machine Invoice No.SLF02A[protected]. Product Name- Croma W/M Semi 7Kg, Mod.No.CRAW2100 on 21.6.2015. Since the time i have purchased this machine in last two months i have to repair the machine 3 times. also every time ur technician repairs and the same problem occurs. Your technician Mr Rehan visited my house on 17.8.15 and repaired the machine 3rd time, But broke the drain button. He was repairing the W/M as if he is fighting with it.I m really unhappy with ur service and have to repair it everytime. Therefore i request you to kindly personally look into the matter and replace this machine and pls issue me a new one at the earliest.

I have purchased Washing Machine of Croma brand and it's under warranty period. I have called many times at your call centre and they are saying only one thing part not available, and no one knows when the part will be available. This us what service is we expect from this brand. If you are not getting part. So replace the machine.. It's not customers fault if part is not available. Please resolve.. This at earliest otherwise I have to lodge a formal complaint and take action against it. Hoping for a urgent solution on this. Thanks Abbas Master [protected] Service request MUM010815FS00062 Croma Washing Machine

This is to bring in your notice about my pathetic experience about Croma product that I recently purchased from your store at Pacific mall Gaziabad. I bought this microwave on my wife's birthday as she is very fond of cooking but I never knew it will be such big nightmare to buy one of your product. Now I regret on why did I buy such expensive one such a special occasion. I bought this piece of junk on 23rd July 2015, and from 29th July I am just wasting time on phone to call your customer care only to get assurance that "we will replace the faulty part" however I have been telling I want the machine to be replaced. I don't know how hard is it to understand that I don't want the part to be replaced, I want a new machine. It's 10th August, and still we haven't heard anything from Croma. The representative who sold us this microwave said we have world class service and my experience surely not even near world class. Knowing it's a TATA product I had faith in buying it. Now I am left with no other option than taking legal action and submitting my petition in Consumer Court, for selling hazardous goods (as there were sparks coming from the machine) and mental trauma for absolutely bizarre service. I am also posting this letter on social media to atleast make sure my friends and connected friends should not buy anything from CROMA. John Andrew

Hello Sir This is regarding the compaint I have registered with Croma almost 3 weeks earlier. My name is Sakshi Garg, and I have a Croma S/AC 1T 5* CRC7460 PAC purchased on 06/02/2015 ( It is under warranty) on the name of GAURAV SRIVASTAV I have been filling complaint continuously from last 3 weeks and i am calling customer care daily that there is an E2 problem in AC. The first time, after 3 days a technician came and corrected it saying ti was sensor problem. The very next day it again started displaying the E2 error. Since that day i am filling complaints again and again, The second time, the filed the complaint and cancelled it on there own without any prior notice or anything stating that we were not able to connect on the mobile number given. I came to know about this when after 4 days I called asking when is the technician coming. THEY REFILED THE COMPLAINT . Since then daily I am calling, even the supervisors are saying we are giving this top priority daily but has been till now. Every day I am explaining the complaint to one different customer care employee and each one of them is saying that they are escalating the problem to higher authority. last sunday the same technician called, ( who came the first time) saying that I know the problem that's why I don;t have to come again to check the AC. The sensor is not working we have to order the sensor again from Croma and replace it. It's been 3 days to that also and no one including the supervisor is not able to answer when they are going to replace or when is the AC is going to get repaired. Please look into it. I really don;t know whom to contact for this further.The AC is on the name of gaurav srivastav and the registered mobile number is [protected].

I had purchased LED TV of 'CROMA" brand during nov 2012 and the warrenty is up to nov 2016.Since it is not working and not getting on I lodge the complaint on their toll free no. on 29.7.2015. Till today eve on 6.8.15 after giving daily reminders there is no service man to solve our problem. Since our LCD is covered in warranty they do not care it seems. Dailky in morning they are saying by eve. the tech.team will come. Friends beware of this big srores, they do not care for after sales services. Do not purchase any product from CROMA.

A complaint for the refrigerator was registered a month ago, I have called up more than 10 times, visited the store 3 times, called up area manager Gurmeet 5 times but the issue is still lying unattended. The entire system is totally rotten, the staff employed is absolutely inefficient, they need to be kicked off immediately. Vijay Singh [protected]

Dear croma, I have purchased a Croma Washing machine front loading on 01/01/2014 from Infiniti Retail Trading as Croma, A-104, Pusa Road, New Delhi for Rs, 20290/-.This is still under the guarantee period of 2 years. On 13th July, 2015, when we switched on the machine it did not start. We called the Croma Customer care number and told them about the problem. On 14th July, the technician came and told us there is some problem in the front control panel and removed it and took it away saying that it need repairs. On 15th July I got a message that order shall be delayed due to unavailability of required spare part and also told me bear with them. Today is 22nd July and 10 days have elapsed since I first made the complaint. I made so many calls to customer care and I was always told by them that it would be sorted hours in 24 hours. So many 24 hours have passed, but I am not getting any firm reply from them. Meanwhile the technician returned the control panel on last Friday at the Society Gate and told the Security Guard they would come on Monday, He did not inform me about this. Today is Thursday. I spoke to one supervisor on 22nd July and he promised sort out everything by 3 pm yesterday and he did not speak to me later. But conveyed through somebody that he would give a reply by 12 pm and not bothered to call back since then. My question to Croma is if you cannot give after sales service even during guarantee period why are you selling such faulty machines. You should keep spares for use whenever it is required. In this age of fast services including courier services why the long delay. You people have kept in the dark all through. I am greatly inconvenienced by the delay on the part of the Company. I may ask the company what the is use of a washing machine which is remaining unutilized. If do not get a reply in next 24 hours, I have no option other way other than going to consumer court for damages. Jose Joseph B-102, Thiruvizha cghs, Plot 37, Sector 10 Dwarka New delhi Mob: [protected]

Sir, 1. I have been quite frequent to Croma, both in Rohini and in Kamala Nagar. But sorry to say that the Retail invoice I get is a miserable one. Uselessly it is a narrow strip of paper longer than an A4 size paper. Worse still, what is printed is evaporated with two days time and so it is of no use for accounting. I would like to get a decent Retail Invoice for the items I had bought at 3:49 pm on 03.07.2015. My mobile number is [protected] and my email: [protected]@rediffmail.com Last time when I visited Croma, in Kamala Nagar I was very disappointed that I am inclined not to visit Croma again. There are many young ones employed there, but not interested in serving the customers. They are not in any way customer friendly. They are found often chatting and whiling away time rather than caring the customers. I shared my frustration with my friends and they are also of the same experience and opinion. Well, perhaps the Croma has started the downward growth.

i purchased a croma washing machine in 2013. i got 2 years warranty for the same. i registered a complain on 30th of june 2015 for a problem. now the scenario is such that i called again and again then a service man came on (7th or 8th of july 2015). he told that machine has to be repaired at service station. for that company's vehicle will pick-up. then again no response from CSD. then i again called every now and then. and finally i got a call from CSD for the pickup. but, the timing was 7.00pm and the holy month of ramadan was going and after whole day long fast finally at the time of iftaar i get a call to pickup washing machine. i just calmly requested the person who was on the other side. that please send the people for pick-up at next morning. or after 1 - 1.30 hour.he dropped the phone. and then till date no response. even on call they are giving false promises.