Croma Complaints & Reviews

On 15/03/15 I gave my chopper for repair at Chroma, Rajouri Garden, New Delhi. First the representative refused to accept the chopper as I told him that the repair is out of warranty. He informed Chroma does not undertake repairs after warranty. I asked him to give this to me in writing only after which the product was taken and a receipt was given which indicated two nos. printed 891 and hand written 360047. I was informed latest withing...

I had bought Samsung refrigerator and a filter. I have just shifted to pune and working so earlier had given a number of a family member visiting during that time so that installation could be done on time but have clearly mentioned the circumstances. After installation no call came back for the demo as per their claim of providing the service within 48 hrs and also the refrigerator is not in level. After the departure and no response when...

I had bought Croma CRCB 2243 in Sept 2013. I found following problems with reference to service and functioning of hand set : (1) Hand set specifications are fine but design of camera exterior glass is projected out thereby causing damage or scratches on glass surface. I got that glass replaced with great difficulty through local repairer. It's simply s substandard design. (2) There is no availability of hand set cover, batteries, screen...

Hi, I am Mayur Belekar, I have purchased a Croma LET TV, which is in the waranty period. While purchasing they told me that if in case any defect will occur in the product they will replace it. Now they are saying we dont have this product in stock so we can not replace this and i have cheked in other crome shops that model is available. Even they are not ready to refund. Mayur Belekar [protected]...

Our TV was taken away by your technician on 3rd March, as per our complaint with you. The reported delivery date was 10th March. But sadly, the delivery has not yet been made even after repeated phone calls to the technician Mr.Ashok Kumar and Mr.Vinod . It was also noted that Mr Vinod gave a very rude reply when we called today i.e 14th March. We were assured of the delivery by 4.00 pm on 14th after a call made on 13th March. As we didn't...

Dear sir problem is as it is year 2013 Not colling Complane no 85746 dear sir mera frize aaj tak ok nahi hua hai complane lika lika ke paresan ho gya hu comperessor kharab bata kar gya aapka eingneer aaj tak change karne nahi aaya easi service hai aapki complane no.ahd260215fs00001 phone karte hai to javab nahi milta hai bolte hai 15 minetue me vapas karta hu this person [protected] [protected] ye complane jaldi puri karo nahi...

hey, i have a little problem with the phone while charging it it becomes very hot at back and when i will call some one it will not off hence i want to know the address of the service center (vijayawada) pls we want only the service address of vijayawada only kindly co oporate with me i hope i will receive early reply...

I was fooled by Croma, I bought two Refrigerators from croma on 27th of Feb 2015. Got delivered wrong product and I asked croma to take the product back and refund the money. Upon lot of conversation and proofs with Merchandisers they agreed on delivering wrong product and said they will refund. Today is 12th of march and I didn't get my money back. I went to the store and asked what is happening, Merchandisers send a mail on 6th March saying,...

Hi, i have submitted my phone on[protected] due to some problem. But problem wasn't resolve till today even they are not responding properly. They said only one thing "that your concern is under process and we making a follow up with the concerned team for the same" again and again and again. And when ever i called them they said we will get back to you within 24 hours for the same, But i never ever received any call from them. I...

I'm totally dissatisfied with Chroma support and services. I bought Chroma Tab on 2nd November 2014 from Pecific Mall store as per Sales person Tab is fully android and will support to all function like excel, word, notepad, PDF etc. From first day i'm not able to install required software and for that visited to Pecific Store and CP Store, but still didn't get any solution regarding software. As per Pecific store they are not taking any...

i purchased the following items from Chroma Stores, New BEL road, Bangalore on 28.2.2015. LG LED TV 42LB5510 SONY Home theatre DAVT2145 the LG company had made a free offer for 2.1 channel DVD player worth Rs.2560/-and also a dish voucher for RS.1560/-. I traded off he 2.1 channel DVD player, but wanted the Dish tv voucher. the items were delivered on 1.3.2015 and were installed. but along with the items, the dish voucher was not sent....

Hi Team, I have purchased Sony Xperia Z-1 on July 25, 2014. For which mother board got damaged after 6 months, I submitted the handset Sony service center from where I came to know that is used a year back (October 2013). They have given me the status report that is out of warranty now which is attached. When I approached Croma at Dwarka store, they are giving daily excuses from Feb 27, 2015 at 11:00 A.M till date. Struggling from last...

I purchased refrigerator from croma store and i was asked that i will get cash back 5% within 45 days but after 60 day when i call croma care they asked for my bank details and told me if i will not give then this details then i am not eligible to avail this cash back though croma promise you to cash back at the time of purchase.I really very disappointed with this type of rubbish services which give mental stress to customer and very rude...

I bought a sony 24 inch led tv from chroma, anna nagar. The salesman told that i will be getting a big sony headphone worth rs.1000. When the tv was delivered i got a big packed box, but when i opened the box there was only a small headphone which was worth only a hundred rupees, that also the headphone was duplicate.. I got cheated. This is very unfair. They promised something and gave something.. Action must be taken against them. I feel...

This post is in regards to the claim id - 159009. I would like know more on the status on my Lenovo laptop for which claim has been raised and nothing has progressed since then. I had talked in depth on last week to one of Croma customer service representative about my claim and she had assured that her superior will get in touch with me on next week between 9 - 2 PM. No calls. It would have been nice if I had known her id, I could...

IT'S VERRY ANNOYING TO PURCHASE ANY THING FROM CROMA, I BOOKED A COMPLAIN ON 19.02.2015 (THURSDAY) FOR MY SONY LED UNDER EXTENDED WARRENTY FROM CROMA. SINCE 19.02.2015, NO RESPONCE FROM THEM WORST CUSTOMER SERVICE RESPONCE FROM CROMA ANIL VARMA...

Hi I bought a dell laptop for 30k from croma, which stopped working the next day itself. They sold an year old manchine to me as reflected in the online warranty on dell website. I took it back to the store complaining about the problem. No resolution yet and i have been left with no option but to endlessly follow up and request. I wish I had instead bought it online from Flipkart instead. Please if someone could help resolve my issue....

We have purchased Microwave OTG from your Ahmedabad store. It is under extended warranty upto Dec.2015. While purchase of a Toaster on 24th Jan., we have lodge a complaint for OTG button problem. I have received a msg :- Your service request AHD240115FS00015 is registered with us and shall be resolved at the earliest. But no one has visited & solved. On 07th Feb. I have repeated my complaint. & received service request no. SR[protected]....

This is with reference to a complaint lodged by me regarding my washing machine that started creating noise after 2 months of purchase.The technicians visited us and took the motor of the dryer claiming they will replace it.14 days have passed since then but they have still not replaced the motor. Everytime I call them they have the same excuse-"Unavailability of parts" This is really disappointing and discouraging for a consumer to...

I have purchase DLINK 4G LTE/3G dongle DWR116 router against subject invoice. It is indeed very much regretted that same is not working. I am not able to use WiFi with the router in circuit. The fault is evident from the fact that Internet indicator is not showing any indication and remains in OFF condition. I have made several calls to Croma Customer care who have given very polished marketing but highly unsatisfactory reply. Regrettably...