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Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Oct 15, 2025

Complaints 3285

Resolved

2318

Unresolved

967

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Croma

Croma reviews & complaints page 130

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Address: 400091

Website: www.cromaretail.com

I had placed an order on Saturday night 7th November. Here is the order number Ref. No. 228790.
I even paid 99 for the express shipping. It was said that the product will reach under 24 hours. Then in the mail it's written as 48 hours. But now it's more than 5 days and i still haven't received the product. Then why you are charging for express shipping. Even the customer care number is giving the same vague reply that it's already dispatched and we have escalated the issue. It does not take 5 days to deliver the parcel within Mumbai. There isn't even a cancellation option. Please buy it from websites like Flipkart, amazon and snapdeal who accepts refund and return policy!
Really Bad service!
Please don't buy from Croma

+1 photos

May 21, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Croma Customer Care

from Mumbai, Maharashtra

Nov 12, 2015

Verified Support

Dear karan,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

Thank you for leaving your contact details with us. We will get back to you shortly.
Regards,
Team Croma

K

karan17

from Boisar, Maharashtra

Nov 12, 2015

+1

Stop copy pasting the same comments in every complaint!
This is the 3rd time i am am receiving this same lame reply from your company!
Just cancel the order and return my money!

Croma Customer Care's response, Apr 28, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.

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Address: 400097

I was going to exchange my iPhone 5 16 GB black colour for a Samsung S6 black colour.
The croma people had agreed to give me 9, 000 for my iPhone.
They checked it twice.
Then when I reseted the phone, they found flaws in the phone.
They then quoted 4.5k.
After wasting 2 hours, I finally agreed to their quotation.
And when the time of purchase came they didn't have black colour model which I wanted.
Since the start they were trying to change my opinion from black to gold model.
On the same day, I took an iPhone 6s 128 gb gold.
Still, I faced such harassment from them which resulting in wasting my 3 hours.
This is a complaint of misrepresentation against croma in oberoi mall, goregaon east, mumbai.
Please look into the same.
Regards,
Jaydeep Khot

May 21, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

Croma Customer Care

from Mumbai, Maharashtra

Nov 11, 2015

Verified Support

+1

Dear JaydeepKhot,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

J

JaydeepKhot

from Mumbai, Maharashtra

Nov 11, 2015

Dear Team Croma,

My email ID is [protected]@yahoo.co.in

Please contact me on this email id.

Regards,
Jaydeep Khot

Croma Customer Care's response, Apr 28, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.

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Address: New Delhi, Delhi, 110019

Hi, I had booked a TV (Invoice - SLF02A[protected], with multiple confirmations from the store guys (both the demo and the billing counter executives) of a guaranteed delivery the very next day. Happily I made the payment and was waiting upon receiving a confirmation sms that my product is in the in delivery as early as 10:00am the very next morning, however its been more than 24 hrs since sms and I am yet to receive the delivery, but the sms have been flowing non-stop confirming my product is in delivery. Now the worst part - customer care - their server went offline from 11am yesterday till as late as 6:00pm, the customer care executives do not know who has my delivery been assigned, when will it delivered, and do not have any means of even cancelling the invoice(due to non-delivery). They neither have the 2nd level escalation and the only thing they do is say sorry. I have had the worst experience with Croma, had never imagined a Tata enterprise to be this worse. I had lodged two service requests - SR[protected] & SR[protected], but are yet to receive a satisfactory closure. Thanks, Prashant

May 21, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Croma Customer Care

from Mumbai, Maharashtra

Nov 10, 2015

Verified Support

Dear Prashant2089,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

Thank you for leaving your contact details with us. We will get back to you shortly.
Regards,
Team Croma

P

Prashant2089

Nov 10, 2015

The sorry story continues on day 2 of delivery, its post 10:30 pm and no delivery in sight.

Thanks for spoiling my festivals, i will really never forget the experience at Croma.

Croma Customer Care's response, Apr 28, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.

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Address: Faridabad, Haryana, 121002

Website: www.cromaretail.com/contact-us.aspx

I had purchased a Aquaguard V-Pur Enchace RO+UV+TDS from Croma retail in Crown plaza Faridabad on 18.10.2015. Invoice No – SLF02A[protected] The service engineer reached at my home for installation on 19.10.2015. He completed the installation on the same date. However upon preliminary operation of the product, the intake pump was not working, and the engineer informed that there is problem with internal wiring. The product had been started for the first time in its lifetime and internal wiring was not adequate. M/s Croma has supplied me a defective piece. He informed his service engineers in Eureka Forbes to visit. This is was informed by me through customer care number(#[protected]) on 19.10.2015 itself. The executive informed me that they had lodged a complaint for the defective piece delivered and replacement of the same will be processed. However I have not received any follow up call nor any executive has contacted me. Complaint no:BON211015FS00013

Aug 13, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Croma Customer Care

from Mumbai, Maharashtra

Nov 7, 2015

Verified Support

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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Address: East Delhi, Delhi, 201301

Website: www.cromaretail.com

I ordered a Sony SA-D100 4.1 Channel Multimedia Speaker on November 3, 2015 with the order number 228058 and I paid Rs.99/- extra for your "express delivery" service which certainly DOES NOT live up to its name. The speaker has still not been delivered, in fact upon calling the customer service, I also find out that even the invoice has not been generated. I was asked to drop a mail and then I would be further informed by today evening, thanks to your brilliantly super-quick service.

If my disappointment with your service isn't evident already, let me make it very very clear. The only reason I ordered from your store was because of the time factor involved, I wanted it by tonight. Since, you have clearly failed in doing the one task that you are assigned, I would like my INR 99/- rupees back. Also, I would like to assure that I never intend to order anything from your store in the future, and you will definitely see some bad reviews of your store on the internet in the span of next few days. As a graduate in retail management, I would like to give you a small piece of advice. Maybe instead of giving elaborate advertisements and Diwali offers, you should focus on the basics first i.e. registering and delivering orders on time, since that will bring you more customers than lying blatantly. Hope you refrain from being such a nightmare from other people who are stupid enough to avail your services.

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Verified Support

Apr 28, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

Croma Customer Care

from Mumbai, Maharashtra

Nov 6, 2015

Verified Support

Dear Shruthi,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

M

mnkgpt

from Pune, Maharashtra

Jul 5, 2016

Team,

I had order Amazon-kindle on your site, payment deducted and your site got crashed, and I did not get any confirmed mail, please update me ASAP and also called on your TollFree number, but nobody gave me the exact answer.

Please find the below mail for reference:
Dear Monika,

Your transaction with www.croma.com was successful

Transaction ID:[protected]
Merchant Website: www.croma.com
Amount Paid: 4820.30
Order Date:[protected]:17:54
Customer Phone Number: 96XXXXXX42

For any information pertaining to the status of your order, please visit www.croma.com

Croma Customer Care's response, Apr 28, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.

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Address: Mumbai City, Maharashtra, 400614

HI, I purchased an hp laptop (sn no.:5CD3287YKW) split x2 model which was the last piece on display and i got it at a discounted price. After some days there were issues with the laptop's mouse pad and keyboard and some battery life issues as well. The HP engineer visited my place and after around a weeks time they replaced some of the parts in my laptop. After repeated request of changing the battery they didn't change the battery and the problem of the mousepad still persists and there as hanging issues as well. without my problem being solved the complaint was closed from hp side..i was really offended and i went to CROMA electronics for help.Also my laptop was purchased on 19/12/2014 and was promised by the croma representative that the warranty is till 19/12/2017 but on th hp website the warranty details show that it is covered under warranty till 10/2016 which again is a problem.IN SHORT CROMA CHEATED ME AND THE PROBLEM TILL DATE REMAINS UNSOLVED. AFTER REPEATED VISITS NO ACTION HAS BEEN TAKEN WHICH IS FORCING ME NOW TO GO AGAINST CROMA ELECTRONICS LEGALLY..INORDER TO SELL THESE ELECTRONIC GOODS YOU GUYS GIVE FALSE PROMISES AND THIS IS COMPLETELY UNETHICAL .PLEASE GET MY LAPTOP REPLACED NOT REPAIRED ELSE I WILL BE COMPELLED TO TAKE LEGAL ACTION AGAINST CROMA . REGARDS AVNEESH SINGH BHATIA

May 21, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

Croma Customer Care

from Mumbai, Maharashtra

Nov 6, 2015

Verified Support

Dear Avneesh Bhatia,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 11, 2015

Verified Support

Dear Avneesh Bhatia,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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Website: www.cromaretail.com

My complaint No.: SR[protected] regarding Intex Aqua 3G PRO(Dual SIM)(Champagne) on dated 07th October 2015 20:22.

Regarding the same I am communicating to Croma Customer Support Team on [protected] from last 15-20 days with different representatives and it was absolutely wastage of my time and really unfruitful.

Every conversation with croma representative ended with only false commitment like ”we have forwarded your complaint to concern department and you will get replacement or refund at earliest”.
I have submitted my damage Intex mobile on 13th Oct’15 to Fedex person and immediately communicated to Croma Customer Care on phone as well as by mail with scan copy of Fedex tracking number.

I have been assured by Corma representative, I will get the replacement within 15 days post receipt of damage mobile.
Now even after one month still there is no clarity from CROMA regarding replacement or refund, which was expressed by Mr.Rajesh in today’s(5th Nov'15) conversation at around 16:20.

Added to that no Customer Manager/Superior responding to my call. In fact today when I called at around 15:40, Mr.Pawan attended my call and when he was asked to transfer it to his superior, he kept me on hold for more than 11 minutes without any information.

Really it’s a high time now and such a chaos was not expected form CROMA. It’s creating doubt about TATA-CROMA’s integrity and services.

Nov 21, 2015

Complaint marked as Resolved

Thanks to Consumer Complaint Forum for their speedy response. Post my complaint to Consumer forum about CROMA, I been in touch with CROMA customer care through phone as well as I have sent twice reminder to CROMA through same forum. Eventually I got my refund in the form of vouchers(my transactions was also through gift vouchers only) on 19th Nov'15. Regards Dattaraj Shinde

Croma customer support has been notified about the posted complaint.

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Croma Customer Care

from Mumbai, Maharashtra

Nov 6, 2015

Verified Support

Dear Dattaraj Shinde,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.
Sincerely,

Team Croma

D

Dattaraj Shinde

from Mumbai, Maharashtra

Nov 17, 2015

Refund not yet received.

D

Dattaraj Shinde

from Mumbai, Maharashtra

Nov 17, 2015

Refund not yet received.

R

raju2529

from Delhi, Delhi

Jul 22, 2019

put a case on consumer court

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Address: Mumbai City, Maharashtra

Website: www.cromaretail.com

I ordered a McCoy cooler from Croma online. At the time of order they promised delivery within 7 days, however it has been 10 days now and yet the product has not been delivered. I have contacted the customer service several times and all they say is that it is in shipping stage but they dont have any delivery information or tracking details. Very poor customer service from them.

Aug 15, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

Croma Customer Care

from Mumbai, Maharashtra

Nov 5, 2015

Verified Support

Dear Mudesser,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 6, 2015

Verified Support

Dear Mudesser,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

M

Mudesser

from Mumbai, Maharashtra

Nov 6, 2015

Hi,

My number is [protected]. I have already cancelled the order and my Cancellation no. SR[protected].

Please process my cancellation at the earliest and refund my money and do not make my experience with Croma any worse.

This is the worst online shopping experience I have ever had. I think I will stick with Amazon and Flipkart always.

I HAVE ALREADY SENT YOU 3 EMAILS ABOUT THIS BTW!

Mudesser

M

Mudesser

from Mumbai, Maharashtra

Nov 9, 2015

Now that I have provided my details (3 days ago) Croma has suddenly gone absolutely silent.

WHAT A BLOODY GREAT SERVICE!!

Croma Customer Care's response, Apr 28, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.

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Address: Chennai, Tamil Nadu, 600040

Website: www.cromaretail.com

I am vikash sharma. I purchased croma washing machine around 1 year back. There is some problem occur with its spin tub. I register my complaint on 20.10.2015 one service engineer Mr. MANIKANDAN([protected])visit on 22.10.2015. He told me one part need to be change which is to be come from head office in this process it will take 7 days .After that i called many times croma service center my problem still not been resolved as on date i.e 04.11.2015. Neither service engineer nor service center properly responding my calls.I want to resolve this issue as early as possible.

Jun 2, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

Croma Customer Care

from Mumbai, Maharashtra

Nov 5, 2015

Verified Support

Dear Vikas,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 6, 2015

Verified Support

Dear Vikas,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 11, 2015

Verified Support

Dear Vikas,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS to 56677 and we will call you back.

Thank you,
Team Croma

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Address: Mumbai City, Maharashtra, 110094

Website: www.cromaretail.com

Dear Sir, I am having a EGV Gift card of Crome but i am unable to redeem the same because on the website of Croma the payment mode of Gift Card was removed by the Company before one week and it has been shown in the website of Croma that the Gift Card can only be redeemed through our store but when i visited to the store situated in the Pecific mall, Kaudhambi, Ghaziabad they said to me that the Gift card will be redeemed on the website, i dropped a several mail to the customer support of croma but i did not get any response for the same. And i also talked to the Customer executive over the phone but my query was not resolved.

Aug 7, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

Croma Customer Care

from Mumbai, Maharashtra

Nov 5, 2015

Verified Support

Dear VSjain,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 6, 2015

Verified Support

Dear VSjain,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 11, 2015

Verified Support

Dear VSjain,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS to 56677 and we will call you back.

Thank you,
Team Croma

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Address: Hyderabad, Andhra Pradesh, 500016

I purchased laptop HP Pavilion 13-A201TU x360 at Rs. 55, 499/- i.e. MRP of Rs.57, 999/- less Rs.2500/- discount from Croma Punjagutta, Hyderanad store on 23-Oct (Inv No. SLF02A[protected]. To my surprise when the laptop was delivered, I saw MRP on the box was Rs.57, 109/- which means I was sold laptop higher than the MRP and then given discount.

Aug 6, 2021

Complaint marked as Resolved

Verified Support

Apr 28, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Croma Customer Care

from Mumbai, Maharashtra

Nov 5, 2015

Verified Support

Dear Roy,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

Thank you for leaving your contact details with us. We will get back to you shortly.

Regards,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 25, 2015

Verified Support

Dear Mr. Roy,

Our Croma Care executive tried reaching out to you but found your number unreachable.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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Address: 600118

Dear Team

I have booked the Panasonic AC 1.5 ton in TATA Croma, Mount Road Chennai on 1st Nov'15. They have promised to delivered the product by next day but so far product has not been delivered. I have called more than 5 time with store but they said product will be delivered over the night. Yesterday i got the call from delivery person around 10.15 P.M for delivery, but i have given the time to deliver between 7 to 8 P.M. Croma Store person not even follow up with me whether got the product or not. i have return back the product and ask them to deliver in morning time.

Again i called to store around 9.30 A.M mobile is switched off then i went to store around 10.15 almost half an hour travel from my location to store but store not open. I enquired with watch man they said store will be open 11.00 A.M and closing time around 9.30 P.M.

I am really frustrated when delivery person call me over the night for delivery even i given the appointment time for delivery 7 to 8.00 P.M. When i go to the store they are happily treating the customer and explaining whatever the question we asked about the product but after booked the product they are not even follow up with customer and response.

I am working in TCS and I am really frustrated about time delivery and store response to customer. I am first time facing these kind of behavior in TATA Enterprises.

Please review such things seriously and take the appropriate action to not happen in future.

Regards,
K.Mohamed Uvais

Aug 8, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

M

mohamed uvias K

from Delhi, Delhi

Nov 3, 2015

No proper follow up with customer and time frame for delivery.

Croma Customer Care

from Mumbai, Maharashtra

Nov 3, 2015

Verified Support

Dear Mohamed,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 4, 2015

Verified Support

Dear Mohamed,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 5, 2015

Verified Support

Dear Mohamed,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS to 56677 and we will call you back.

Thank you,
Team Croma

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Address: Nashik, Maharashtra, 422001

After purchasing a 1..5T Split AC from Blue Star brand from Croma on Saturday 24th Oct, its been more then a week many technicians from Blue Star visited our home installed, checked and repeatedly repairing the unit but not ready to replace with new product although it is just purchased and new unit. Every day they are just wasting our time and we have been requesting and visiting their service centers, logging complaints on phone etc. but nobody is hearing us. Please help.

Aug 10, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Croma Customer Care

from Mumbai, Maharashtra

Nov 2, 2015

Verified Support

Dear zakirsyd,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 4, 2015

Verified Support

Dear zakirsyd,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 11, 2015

Verified Support

Dear zakirsyd,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS to 56677 and we will call you back.

Thank you,
Team Croma

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Address: Mumbai City, Maharashtra, 400030

Website: www.cromaretail.com

Hi, On 14th Oct 2105 i ordered JBL MX150 ipod dock from CROMA online site for store pickup. after visiting store they told me its not in their stock and the will refund me for the same. My order Number is 220671 and invoice Number is SLA021EC0000099 But for refund initiation i called customer service many times. They used to say we have escalated the issue within 24hrs yours request will be processed. After this i called them 4 days continuously and every time i used to get same answer. they gave me complaint number SR[protected]. I also wrote emails to them but no reply from croma side. This is how they make fool of their customers. Later i came to know till today's date my Refund Initiation hasn't started. They used to commit "Within 2hrs and 200% sir we will call you". They told me thrice but they never called me. Very Very THIRD CLASS service from CROMA. sameer [protected]

Jul 26, 2016

Complaint marked as Resolved

Refunded

Croma customer support has been notified about the posted complaint.

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G

Ganesh1596

from Chennai, Tamil Nadu

Nov 1, 2015

Yes the same way Croma Cheating all the customers.

I have placed an order of "Croma 3G Tablet" Croma Retail on 14th Oct. Order Number: 220933 (Ref. No.:SLE006EC0005892) After 5 days my product has not dispatched. So, I have contact the customer care they said we are processing your order so please wait for another 2 days for dispatch. After 7 days, the product is not dispatched. So, I have posted a Complaint on Twitter / Facebook Page of Croma. Then the customer care contact me 21st October onwards and said that my order has been cancelled due to technical issue. What is technical issue? The 3G tablet is Croma brand, then why should you cancelled the order. After 7 days only you can find out the technical issue? If you don't have the stock then why are you offering on this tablet? Giving huge offer on Croma Brand Products, but not shipping any product. Just making customer fool to get easy traffic for their website and keeping customers money for the month. I have asked compensation for cancelled the order without any reason. They are refused to give it and said we are refunding my amount. 21st OCT onwards my order has been cancelled. But still they are NOT returning my money? I have contact through Facebook / Twitter / CC Number. They are not replying on facebook and twitter. Customer Care person said we will make a update and call within 24 hrs. But no one is making the call. Fully fraud business. Just think how many days they will take for refund the amount! Just keeping my money for 3 weeks without any reason. Please guys don't purchase anything from CROMA, then you will get really disappointed. I need my money immediately, refund my money immediately. If you have failed then I have decided to file complaint on Consumer Court. I have recorded all the Calls of your customer care speech, facebook conversation / twitter conversation at all. Very worst service, never use croma again in the future.

My Complaint: http://www.consumercomplaints.in/croma-not-refunding-my-money-please-dont-buy-fr...⇄

Croma Customer Care

from Mumbai, Maharashtra

Nov 2, 2015

Verified Support

Dear Sameer Sudhakar Patil,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

Thank you for leaving your contact details with us. We will get back to you shortly..

Regards,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 25, 2015

Verified Support

Dear Sameer Sudhakar Patil,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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Address: 600043

Website: blog.cromaretail.com

Rajagopal plot no.3 anjenayar nagar, katcherimalai water tank, zameen pallavaram, chennai 43 with respect to servicing of my ifb dish washer machine, which i bought on[protected] for which i booked many complaints and no person have attended the fault . even the last fault complaint should be open but ifb and your company is cheating us without repairing it you have closed the service call. -- i request you to attend the fault immediately, for which you have received extended warranty amount as per the extended warranty code 172709. moreover the machine itself has 2 years warranty as per your papers.. i expecting you to replace the machine wholly if it is not done within this week as already we have suffered a lot without dishwasher and paid around 30000/. to your firm. i.rajagopal / [protected] / [protected] // inv. no. slf[protected]

May 24, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

Croma Customer Care

from Mumbai, Maharashtra

Nov 1, 2015

Verified Support

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 30, 2015

Verified Support

Dear Customer,

Trust your complaint with Croma has been resolved.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@croma.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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Address: Hyderabad, Andhra Pradesh, 500084

Website: www.cromaretail.com

Hi,

On 13th Oct 2105 i ordered Nexus 6P from CROMA online site. I cancelled my order on 15th Oct 2015.
SR[protected]
Their online cancellation was not working so through Customer Care i made it cancelled. But for just cancellation of my order i have to call 10 times and for refund initiation i called many times. They used to say we have escalated the issue within 24hrs yours request will be processed. After this i called them 4 days continously and every time i used to get same answer.

This is how they make fool of their customers. Later i came to know till today's date my Refund Initiation hasn't started.

They used to commit "Within 2hrs and 200% sir we will call you". They told me thrice but they never called me.
Very Very THIRD CLASS service from CROMA on the scale of 5 i will rate this company as 0.5 oh sorry not even its service and handling customers worth the rating as 0.5 also.

After getting Frustrated i am writing this complaint.

May 29, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

Croma Customer Care

from Mumbai, Maharashtra

Nov 1, 2015

Verified Support

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

G

Ganesh1596

from Chennai, Tamil Nadu

Nov 1, 2015

I have placed an order of "Croma 3G Tablet" Croma Retail on 14th Oct. Order Number: 220933 (Ref. No.:SLE006EC0005892) After 5 days my product has not dispatched. So, I have contact the customer care they said we are processing your order so please wait for another 2 days for dispatch. After 7 days, the product is not dispatched. So, I have posted a Complaint on Twitter / Facebook Page of Croma. Then the customer care contact me 21st October onwards and said that my order has been cancelled due to technical issue. What is technical issue? The 3G tablet is Croma brand, then why should you cancelled the order. After 7 days only you can find out the technical issue? If you don't have the stock then why are you offering on this tablet? Giving huge offer on Croma Brand Products, but not shipping any product. Just making customer fool to get easy traffic for their website and keeping customers money for the month. I have asked compensation for cancelled the order without any reason. They are refused to give it and said we are refunding my amount. 21st OCT onwards my order has been cancelled. But still they are NOT returning my money? I have contact through Facebook / Twitter / CC Number. They are not replying on facebook and twitter. Customer Care person said we will make a update and call within 24 hrs. But no one is making the call. Fully fraud business. Just think how many days they will take for refund the amount! Just keeping my money for 3 weeks without any reason. Please guys don't purchase anything from CROMA, then you will get really disappointed. I need my money immediately, refund my money immediately. If you have failed then I have decided to file complaint on Consumer Court. I have recorded all the Calls of your customer care speech, facebook conversation / twitter conversation at all. Very worst service, never use croma again in the future.

http://www.consumercomplaints.in/croma-not-refunding-my-money-please-dont-buy-fr...⇄

Croma Customer Care's response, Apr 28, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.

D

Divya Hirekodi

from Bengaluru, Karnataka

Nov 1, 2015

How much more feed back does Croma need to improve?

This has become a joke.

Croma Customer Care's response, Apr 28, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at [email protected]. They will assist you with the resolution of your concerns.

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Address: Mumbai City, Maharashtra, 400072

Website: Croma

Extremely poor service. Croma service centre engineer has taken part from the a/c assuring that it will repaired within 3-4 days. Its been more than 20 days there is no revert. After repeated calls to the service centre, they have reverted that they will give back Rs. 11000 depreciated value as this model is discontinued. I have purchased croma AC 0n 11th Nov, 2012 for Rs. 27990. Also, they are not returning damaged part. I would request to help me in getting entire refund of the product or repaired part they have taken for servicing. Regards, Nidhi [protected]@gmail.com

Aug 7, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

Croma Customer Care

from Mumbai, Maharashtra

Nov 1, 2015

Verified Support

Dear Customer,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

A

Arvind Mumbai

from Mumbai, Maharashtra

Nov 1, 2015

[protected]

Croma Customer Care

from Mumbai, Maharashtra

Dec 23, 2015

Verified Support

Dear Arvind,

Please share us your contact/invoice number, we will forward your complaint to respective team.

Sincerely,
Team Croma

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Address: Chennai, Tamil Nadu, 600049

Website: www.cromaretail.com

I have placed an order of "Croma 3G Tablet" Croma Retail on 14th Oct. Order Number: 220933 (Ref. No.:SLE006EC0005892)

After 5 days my product has not dispatched. So, I have contact the customer care they said we are processing your order so please wait for another 2 days for dispatch.

After 7 days, the product is not dispatched. So, I have posted a Complaint on Twitter / Facebook Page of Croma.

Then the customer care contact me 21st October onwards and said that my order has been cancelled due to technical issue.

What is technical issue? The 3G tablet is Croma brand, then why should you cancelled the order. After 7 days only you can find out the technical issue? If you don't have the stock then why are you offering on this tablet? Giving huge offer on Croma Brand Products, but not shipping any product. Just making customer fool to get easy traffic for their website and keeping customers money for the month.

I have asked compensation for cancelled the order without any reason. They are refused to give it and said we are refunding my amount.

21st OCT onwards my order has been cancelled. But still they are NOT returning my money? I have contact through Facebook / Twitter / CC Number. They are not replying on facebook and twitter. Customer Care person said we will make a update and call within 24 hrs. But no one is making the call. Fully fraud business. Just think how many days they will take for refund the amount! Just keeping my money for 3 weeks without any reason. Please guys don't purchase anything from CROMA, then you will get really disappointed.

I need my money immediately, refund my money immediately. If you have failed then I have decided to file complaint on Consumer Court. I have recorded all the Calls of your customer care speech, facebook conversation / twitter conversation at all.

Very worst service, never use croma again in the future.

Aug 14, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

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Address: 575001

I had purchased the foot massager from croma online website on 14 th oct and made payment through credit card and i got shocked that product not available with them, and finally they had cancelled my order on 17th but till date i had not received the refund and none of them are called me on this issue but i had customer care more 30 time but i had not received any positive response from them my question is
1. If they dont have stock why they accept the payment
2. Why i need wait so long (More then 15 days) for payment

Very very very bad customer service

Aug 13, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

Croma Customer Care

from Mumbai, Maharashtra

Oct 31, 2015

Verified Support

Dear Laxmish 10,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 2, 2015

Verified Support

Dear Laxmish 10,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 3, 2015

Verified Support

Dear Laxmish 10,

Thank you for your feedback.

At Croma, our customers are most important to us and it is our constant endeavor to ensure complete customer satisfaction.

If you wish to get in touch with us for any purpose, please feel free to call us on[protected] or just SMS to 56677 and we will call you back.

Thank you,
Team Croma

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Address: Mumbai City, Maharashtra, 400050

I had purchased this product on 12.12.09 along with an extended warranty until 11.12.12
The machine was making noise for which I lodged a complaint. This was attended to and the technician in his report, Job order # 191593 dated 17.10.15 for claim # 186007 stated that the machine fan motor needs balancing in the WORKSHOP !!
He has carried out temporary repairs only.
Following up, I spoke to the following in customer care
1) 22.10.15 : Radhika, who said I will get a call within 24 hours
2) 23.10.15 : Again Radhika. Was again told that I will get a call within 24 hours.
3) 24.10.15 : Amrita : Apologies and promises of action within 24 hours.
4) 27.10.15 : Rajni : More apologies and promises.
5) 30.10.15 : Zarina : The same old standard speech of forwarding the complaint and action within 24 hours.

When will I get a call and the machine get repaired ???
How much more patient can a person be with this service ??

Aug 8, 2021

Complaint marked as Resolved

Verified Support

Apr 28, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

View replies

Croma Customer Care

from Mumbai, Maharashtra

Oct 31, 2015

Verified Support

Dear Arun Jagtiani,

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

Croma Customer Care

from Mumbai, Maharashtra

Nov 25, 2015

Verified Support

Dear Arun Jagtiani,

Hope your concerned has been addressed.

For any further queries or feedback, do feel free to call us on[protected] or e-mail us at [protected]@cromaretail.com

Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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