[Resolved]  Croma — False Advertisement/Product Delivered

Address:	Gurgaon, Haryana, 122002
Website:	www.consumercomplaints.in

I purchased a Croma Split AC from Croma Store at DT Mega Mall, Gurgaon ( GURGN-DLFMEGAMALL-A050) on 26/05/2013. This being my first time purchasing an AC, I was told by the sales rep that the AC was a 1.5 tonne Split AC. The installation techs also told that it was a 1.5 tonne and after over a year when I was moving to a new place for installation, I found that the AC was of 1 tonne which was confirmed by the installation tech who visited. I confirmed with 2 different techs and they confirmed the same as the AC was of 1 tonne. I called the customer care and they kept asking for the invoice details which they already had and they kept denying that the AC purchased was of 1 tonne. 1) This is outright false advertising and fraudulent sales. 2) I was never provided a warranty card with the AC which is why i had to ask for an invoice again which i saw now as the AC is of 1 tonne and this was not provided at the time of sale. 3) When I called for servicing, the tech denied service and said that he would charge for the visit as it is not under warranty but only the compressor is under warranty. Croma is providing incorrect info to the consumers and making fraudulent sales which should be dealt with severely. My Transaction ID: SLF02A[protected].