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Electronics & Appliances
Croma

Croma — Malfunctioning of freeze

Address:# 46143, Sobha Dreamacres, Phase-2, Bangalore -560087

I have purchased a Croma Refrigerator ( 310lt) last year 9th September, 2021. It started mal functioning means only deep freezer was working not the whole Refrigerator. It was under warranty period. Lodged complaint on 14th Aug, 22. Inspected on 16th Aug. Service Engineer said one part is needed to fix the problem. Since then we are waiting. On being inquired, we learnt that part is not available in Bangalore, ordered from Mumbai. Because of day to day hassles without freeze, we requested for replacement since it is still under warranty. Instead, Croma people kept us waiting till today. Don’t know when it will be fixed. Very annoying and irritating as well. Please do something or arrange to replace the same asap.
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Comments

Please take a strong action against this lackadaisical attitude towards this post sale service. It’s utterly disgusting. My registered mob no is [protected]. I am thoroughly disappointed. I kept chasing them since last 10/11 days…
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Hello, this is not the experience we would have liked you to have. We have made a note of your order details and we will get this checked.
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Hello, we understand that our team has got in touch with you and informed you that the technician will visit today.
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    +91 22 6761 3600 [Support Office]
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    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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