[Resolved] Croma — Pathetic customer service | |||||
We went to buy a small TV - 28inch..just to check the service and product as we were planning to get electronic and home appliances for our new house. For the TV the cashier swiped the card twice and twice the amount was deducted from my account. Following that there was no apology or grievance redressal. thank god it was just a small TV otherwise they would have cleared all my balance. twice I visited the store, 5 calls a day...emails and still they are so sleepy and lethargic...NO MORE PURCHASES FROM CROMA !! Was this information helpful? | |||||
May 21, 2020 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Apr 20, 2020 Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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 9 Comments | |||||
Comments
Dear Shrichith,
Thank you for sharing your contact details.
We will get back to you shortly for the resolution of your issue. In the meanwhile, if you wish to get in touch with us, do feel free to call us on[protected] or SMS to 56677 and we will call you back.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Thank you for sharing your contact details.
We will get back to you shortly for the resolution of your issue. In the meanwhile, if you wish to get in touch with us, do feel free to call us on[protected] or SMS to 56677 and we will call you back.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma
Hello Sir its already 7 days ..you cant resolve a simple query like this.
the double swipe was done within 10 secs and to give my money back its taking more than 7 days.
WHAT IS STOPPING YOU TO MAIL HDFC BANK THAT YOU WONT BE CLAIMING THE MONEY !!! WHAT CUSTOMER SATISFACTION DO YOU EXPECT ??? DIwali was spoiled because of you guys...couldnt any any gifts coz my money got stuck with you !!! this is literally torture in festive season ...I want my moeny back ASAP
the double swipe was done within 10 secs and to give my money back its taking more than 7 days.
WHAT IS STOPPING YOU TO MAIL HDFC BANK THAT YOU WONT BE CLAIMING THE MONEY !!! WHAT CUSTOMER SATISFACTION DO YOU EXPECT ??? DIwali was spoiled because of you guys...couldnt any any gifts coz my money got stuck with you !!! this is literally torture in festive season ...I want my moeny back ASAP
Its already a weeks time.this happened last Thursday i.e, 12th Novembwr at 1pm. I didn't get any mail, any follow up from your end inspite of raising an Alarm! 7working days are not enough to resolve this ERROR?? I went back to the store on Friday and your Customer Service Desk were not at all apologetic or sympathetic. They snubbed my request saying this happens. Check your store recordings. They had zero knowledge how to deal and were not friendly at all. You still need more time??? For what? Just reply to the email sent by HDFC bank saying your are not claiming that money. I don't understand why this reply is taking this long!! I want my money back! I shall visit the store ..keep my money ready that's all!
Its already 10 days! No revert from Croma inspite of complaining at the Store or the customer service Desk in Chennai! Absolutely worst customer service and grievances resolution! I would claim damages for the mental torture we are going through because of this! I want my money with interest and all the pains that we went through because of my money getting stuck with you!
compressor
I am Fazlur Rehman, 6279 Main Road Bara Hindu Rao Delhi-110006 M-[protected], i had purchase a croma split ac 1.5 ton 5* white for year 2012 and now it compressor is not working properlyCroma Customer Care's response, Apr 28, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
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+91 22 6761 3600 [Support Office]
+91 72 0766 6000 [Helpline]
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Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.
We would like to get in touch with you. Request you to share with us your contact details (phone number or registered e-mail id) to allow us to get back to you.
Complete satisfaction of our customers is most important to us and it is our constant endeavor to ensure the same.
Sincerely,
Team Croma