Croma Complaints & Reviews

There was a complaint done on the 04th November to change the remote. The attendant came on the 11th November and told that its under warranty and there is a display issue and the part will be changed in 2 days. On 13th November i get a text message staying sorry for the delay as the product is unavailable. I called on 21st November as i did not receive any update and i was given a ETA of 24 hours. No update as usual and again called today...

I had booked a samsung fridge on 11th, November 2015 and due to non avilablity of stock.The sevice representive confirmed that it will be delivered by 21st, November, 2015 in the morning and i will get a call before the delivery Today on 21st, November i dint get any call nor confirmation of my fridge.I have called chroma 4 times a day and just recieved a answer we will check.My service request number SR[protected] and still no response. When...

I have perches new lenovo G 50 -70 laptop from croma kandivali on 20 nov 2015. The new laptop which comes with one year warranty when i try to register laptop it shows warranty expired. And laptop have many other problems like charger is not original. Battery get descharg very fast...

I have Lenovo laptop purchased from croma and buy extended warranty from it, but whenever I need ther toll-free number [protected] they don't pick up the phone. Some times I try by 1.30 hours but finally I tired and drop the phone so pls pls pls never buy croma extended warranty. If they don't pick up your phone, how can you get warranty from them....

I had purchased a Digital Photo frame from Croma store sometime back. The product was manufactured by CROMA .Incidentally I lost the power adapter which is used to power the Photo frame.

I have been running pillar to post to get a power adapter for the photo frame and have sent them a series of Emails and customer calls to their Customer Service Desk but in vain.

Am not sure if they are planning to wind up their...

I purchased a Samsung led 40J5300 from croma kamlanagar on Nov 13 invoice no. SLF02A[protected].The delivery was delayed and after repeated calls finally they delivered it.Now they promised it will be installed the next day but even after repeated calls they have not still installed it.I have called the customer service many times, even spoken to some manager all assured me it will be fixed in 24 hours and I will get a call back but there...

My sister purchased a JBL Flip from Croma Store Sohna Road, Gurgaon, Haryana. The product developed some problem and was deposited at the store on 4th Nove 2015 for repairs. We have called up the customer support at least 4 times and each time we get an answer that someone will call us back about our product. It has been 14 days now and no one has informed us anything about our product. There has been virtually no response from anyone...

I have shopped from Croma online site on 14th Oct (Invoice No SLA001EC0000286 and SLA017EC0000032 both for philips headphone) and opted for store pickup the product's which was booked by me was Out of stock in the store when i went for pickup. The order was subsequently cancelled by the store itself on 22nd Oct 2015 and i was promised that the amount will be refunded to me within 15 days. Its now 18th of Nov and till now i have not got my...

I bought a Sony Xperia D2202 phone and the sales guy at Croma convinced me to buy the insurance for the phone from Gizmo Help. Unfortunately, the phone fell from my table by accident and when I registered claims, the asked n number of questions, forms to fill in, online uploads and hardcopy courier, etc., and finally I didn't receive any reply from them. I had to pursue with GizmoHelp every fortnight on the progress. Still my claim shows...

CROMA in Bangalore’s Mantri Mall (Malleswaram) which has been recently opened has the worst of its kind Customer Service Desk. Things are very “mushy” during your purchase, but after that, you need to chase them like “Hell” to get your after sales service done.

I recently bought a “Croma Tablet” from them and was due to get a Tablet Kit worth Rs: 1099/= complimentary with it as a “Make...

We went to buy a small TV - 28inch..just to check the service and product as we were planning to get electronic and home appliances for our new house. For the TV the cashier swiped the card twice and twice the amount was deducted from my account. Following that there was no apology or grievance redressal. thank god it was just a small TV otherwise they would have cleared all my balance. twice I visited the store, 5 calls a day...emails...

Hi Team,

I've been associated with Croma for long now and it has been my preferred choice for electronic equipment's always.

I would like to bring to you notice the drastic drop in customer satisfaction that i have experienced in my last purchase.

I wanted to purchase a desktop machine at Croma store in R-City Ghatkhopar Mumbai, i chose the product i wished to buy, i billed for the...

I ordered for a microwave oven (Croma M/W Grill 23L) on 2nd Nov, 2015 (order no. 227910) online. It has been more than 14 days and the item has not been delivered despite of several calls and emails to their customer care. I never expected such carelessness from a company owned by TATA. Kindly, provide the quick help. Thanks. Prashant K Shukla Delhi [protected] [protected]@gmail.com...

Hi Team,

I had purchased a Samsung LED 39 inch from Croma along with 2years extended warranty from Croma on 27-Jan-13.

I got Led Panel problem and called Croma customer care on 29-Sep-15 and they registered a complaint with number:SR[protected]. After that Croma had sent 3 different Samsung services persons who had recomended to replace the panel.

Since this extended warranty was provided by Croma,...

Very poor customer service.I had purchased CROMA washing machine last year around august.Now i see cracks in drain hose.I have registered complaint on nov 10th. Case id is 5K11-26854HYSC[protected].I've got message saying engineer mr xx will come and service the washing machine.i waited for 2 days again followed up with this case.They said they have escalated the complaint to higher authorities and engineer would come within 24 hours.We...

I had forwarded a request regarding service of my 310l fridge. The first time I called up the executive didn't even bother to ask my address and hung up. Thereafter after speaking to almost 7 executives over a period of 5 days regarding the status of my complaint, a service executive turned up that too ill equipped. The reason stated the first visit is only to assess the problem, then we solve..hats off. Pathetic service..can't believe its...

I had purchased Samsung solo microwave oven (MS23F301TAK) through cromaretail.com on 18th Oct '15, after checking availability of stock online as well as confirming the stock availability by calling the customer care number [protected]. The payment was made through credit card and order registration number and order confirmation / invoice numbers were generated. The company promises to deliver the product within 7 working days, however,...

Hi ..This about the fraud CROMA is doing and gathering money from the customer. I received Croma EGC gift card for Rs. 1000 . Card No.- [protected] on 29th October. I went to the Croma Website and order Philips body groomer where there was an option to apply the gift card which i did and i got 1000 discount .I order with normal delivery option, after discount coupon applied it showed the the balance of Rs. 295 to pay which i paid...

Dear sir,

I have booked 'LG Led 107Cm 42LF6500 3D' TV at your T.Nagar Chroma stores on 11.11 .2015 .I checked with Sales person Sugumar & Cashier Yogesh it will be delivered to my home at 12.11.2015 with in 9.00 PM.But as of now product has been not delivered.

I checked with your delivery team they Said It is been Loaded to Van, Salesperson Sugumar said will delivery at 12.11.2015 11.00 PM, Transporter...

I am approaching you to give you an insight in to the so called up market electronics store giant called "Croma". A brief on the epusode which took place a few days back at the Croma store at sector 35 Chandigarh. My father a retired Colonel from Indian Armed Forces had visited the ibid store foe upgrading their TV to a bigger size TV set.Accordingly visited the store a few days before Diwali to chose one.On scrutinising the available TV...