Croma Complaints & Reviews

I will never buy anything from croma again. Firstly the sales service was terrible, only one cashier in a huge store !!
After buying the ac on the 3 rd .Of may .Its now the 7 th of may no sign of the ac !!! No seems bothered or concerned, after calling the customer care they only said they will put in a reminder, when the installers had arrived at my house. Third class service, sales and after sales service . You should shut down.

I had visited Croma Annanagar to buy 2 branded Air coolers. However, the sales guy there tricked me into buying 2 Croma Air Coolers assuring of regular service and warranty. When the products were delivered I did not check in detail but later on I found that the air cooler was defective. The swing was not working at all. It was stuck and that is when i realized that I was sold a defective piece. However i could not raise a request at that time as i was travelling.

I then raised a request for service after a couple of months hoping that it will get rectified. The product is still in warranty.The Service request numbers for the two air coolers are
CHN180416FS00006 and
CHN180416FS00007.
However even after 2 months and 20 phone calls requesting them an update on the service no one has come for a service till now. Also i got a message saying that I cannot be serviced as spare part is unavailable. No service guy has come and checked but they just closed the incident giving a false reason.

I have bought many products in Croma. However i will never ever shop in Croma. Their service is pathetic and the have utter disregard to the customer. I really regret shopping and purchasing the items in Croma. They provide all defective products. I am cheated. Anyone reading please do not buy from Croma.

I had purchased Croma microwave 6 months ago and have registered 2 complaints on its working. The croma customer service is pathetic and is worst among all the Electronic appliance companies.

The Crome microwave that have purchased is now switching off on its own and does not provide the heating effect. I had complained previously also and they sent a technician who did not know anything about microwave and he said that this is the way microwave works.

Now the microwave has completely stopped working.

I will never buy any cromaproduct and will advise others to also be. Ware of the products of Croma.

My complaint number is:HYD040516S500001.

I had purchased a 49 inches UHD TV, model no. 49UB850T from Croma R-mall Ghatkopar on[protected] by paying Rs. 1, 22, 000.00. There is some problem with the set; while watching the screen goes blank but the audio is still on and no video. We have extended the warranty till[protected]. We have been complaining about the same with LG service centre since April 2015, and several times but all in vain. Once they have changed the mother board also but the problem still persists. I am attaching the details of the invoice and the complaint lodged to customer care LG for your information. I have been associated with Croma for last 10 years and we have purchased several electronics gazets and I also have full faith in TATAs, the way they treat the consumers. So I request you to help me in getting my TV replaced/repaired soon. Hope to hear from you soon.

We bought a voltas ac o 17th April 2016 from Croma, Kammanahalli, it was delivered the next day. Till today it is not installed. Everyday they send an SMS saying that the issue has been resolved, if you dont call back the number.. it is assumed that the issue is resolved. Every single day it becomes my responsibility to call the store and tell them that till date no one even bothered the come and install. After 2 weeks they happily closed the issue number which we raised and conveniently allotted another issue number.

After 2 weeks of waiting and fighting, we have opted for LG now and the same issue continues. Having spent my money and time, everyday it has become my headache to act on their SMS whereas they proceed with their poor performance. This was the first experience and is the worst.

Dont buy any of croma's air condition, even though they have good period of warranty. I am regretting buying ac from croma it repeatedly incurs problems which cannot be solve by the croma's technicians.

Instead of my repeated complain no acceptable actions were taken, they have the product but no service!

Rating in minus
Instead i shld have purchased cooler from a local shop.

Croma store koramangala:-

"would suggest any other local shop but not this wretched croma."

Please don't buy any product from this store, this guys are fooling us. I have purchased new acer laptop from this store. After 15 days the laptop get auto restart, when i called acer customer care for the same issue, they told me this laptop is out off warranty and already registered on some other person (Abujar khan, sister it tech), and already he raised two service request for the same issue. The store person fool me and sell second hand laptop to me, now they not replacing the product. And now these guys are saying go to acer service center for the issue, we will not taking back.

I had the faith regarding your services provided from a brand like yours that why i choose to purchase from you . Now what i get the feeling that i wasted my money and time until & unless my problem gets fixed as soon as possible.

Croma-koramanagala2
Ground floor, indraprastha equinox, bangalore - 560095
Invoice no. Slf02a[protected]

I Bought Voltas Ac from croma with 2 year extended warranty, now my ac come under Croma warranty i register my complaint one week before but till date i didnt received any feedback on my complaint. when i call in customer care they are requesting for one more days but yet nobody visit at my place. i fed up to call in customer care as not getting any satisfy answer.

Dear sir/madam,

We had purchased Tablet of Croma company from Croma, Mulund [W] showroom [Invoice No.SLF02A[protected]].

Our Tablet had some problem, for which we approached your mulund [W] showroom on 16.04.2016.We got a call from your customer care representative [61508411] from mulund [W] showroom about collecting the same as it was under extended warranty period.

When we went to collect tablet on 19.04.2016, She gave us one contact no. [protected] stating that this is company's number and representative from company will come and collect and deliver the tablet.We tried the number many times and got the answer "Dialled number does not exists".We also tried your contact no.[protected], but it was continuously on voice mail.

This is very frustrated to get a wrong number from your mulund [W] showroom.Also it is difficult to visit your showroom every time for small issues such as to take company's Toll Free number.

You are requested to guide us and inform us the process to get the Tablet repaired at earliest.

Regards

Isha Nagvekar

Even i have purchase lenovo laptop as per paisa back scheme i should receive my ew money back since i did not use warranty even single time but if i call ew customer care they are routing to normal customer care if i call to normal customer care they are routing to ew care center as a ball passing here and there i never seen such a poor service from reputed retailer like croma [protected]@gmail.com

I have purchase a LED on 02/2/2016, led is not working at present. Regarding service, I have registred a complain on 15/4/2016 in customer care vide complain N. 30N150416 FS00055 dated 15/04/2016 service of led not working. But, unfortunately, no service guy has come to attend and no support has been provided by your end.
Kindly provide the service as soon as possible or replace my LED.
Regards
MANOJ GAUTAM
MOB : [protected]
email id : [protected]@gmail.com

Hello

I am writing you with the reference to my compliant no. SR[protected] placed with Croma. I would like to inform that even after 15 days of complaint, I am not in receipt of any communication from Croma.

I have complained on Call Center & even visited Croma - Mahavir Nagar, Kandivali - W store, however there is no success.

Please note that I have purchased LG M/W Conv 28L MC 2883 SMP from Croma - Kandivali - W. It is very disappointing that Croma delivers Manufacture Defected Products to it's customer. Newly brought Microwave stopped working after 3-4 times usage. I have complained to LG Customer support & technician visited to check fault in Microwave. After technician verification, he found out that internal part called Microtron is defective & required to get replaced. I have informed to Technician that how can I allow you to replacement of parts as i have bought it few days back.

It is so surprising & shocking that Croma delivers defective products which break down with 3-4 usage. I have informed Croma that I need replacement of the product & not part, however croma is giving excuse that it is in hand of LG to replace. I have purchased product from Croma so I expect that Croma must help in this regard.

I would like to inform you that I can't accept your defected product & please undertake replacement of the same. If you can't replace the product than please Refund my money.

Looking forward for resolution of my complaint through here as I am waiting long to get confirmation from Croma.

Thank you
Harshal Desai

I purchased htc desire 828 ds lte mobile phone on[protected] which has the sim detection problem which was noticed by me after two days of purchase. The i went to htc service center in which they told the problem cannot be rectified and gave a do to take another mobile in croma. Again i took a replacement of the same mobile on[protected]. I had faced the motherboard issue with the handset twice already. Now it has been given to the htc service center on saturday ie.[protected] for the same motherboard problem for which they told it will take 7 to 10 days to resolve the issue.

Inv no: slf02a[protected]
Date of purchase:[protected]
Product imei no: [protected]

As i have purchased this just 15 days back and facing the major issues with the mobile phone twice within 15 days.

I have paid 20k for the product and which is not satisfactory due to major issues in the product and also a waste of my time and money for roaming to the croma outlet and to the htc service center from past 15 days, and also suffering from loss of communication without the handset from the day of purchase. So, i request you to kindly provide me with the replacement for another mobile phone or refund the amount which i have paid.

As the purchase date was on[protected] they i went to htc service center on[protected] and asked for the replacement now they are refusing to give replacement only because its 15th day of purchase. They are not compromising for few hours to replace the handset.

Croma is not responding for this issue properly, in croma outlet they told me to register a complaint online in cromaretail website, in which i'm not getting the otp pass to register a complaint.

After the purchase both croma (Seller) and htc (Product supplier) are not responding properly

I registered a complaint with Croma customer care for my washing machine on April 6. My washing machine is under 5 years extended warranty... They have got the worst customer service in the world... You can buy a Croma product only if you don't depend on them for service and repair. Never ever dare to buy a Croma product if you do depend on them in future for service.


I have got no words to explain irresponsible and irritating attitude they show towards the customers... I pity the customer service people who answer the customer calls.They could do nothing except listening to our scoldings.I have shouted at them to the core in spite of being aware that they could do nothing.


DON'T BUY CROMA PRODUCT...WORST SERVICE PROVIDER IN THE WORLD...

Dear croma team –
Its not even 6 months that i have purchased videocon 40” led t.V from croma (Ghodbundar road thane branch) and the tv has stopped working.
Upon my multiple follow ups with croma centre and customer service & videocon i finally had a technician from videocon visited my place, he checked my television and said he is not able to locate the fault. He then assured me that will get it fixed and stopped responding to my calls thereafter.
It is over 15 days from the time i have complained croma and videocon and still awaiting resolution.
I am not at all happy with the way croma has treated me as a customer, i am very disappointed and will voice the same on social media and consumer court.
I am writing this email as i have lost trust on croma call center executives as every time i call they place me on hold for more than 10/15 mins coming back with no resolutions. I also tried talking to the supervisor/manager there but in vain.
Requesting you to kindly escalate this to the highest authority and get me a resolution also compensate for all the inconvenience caused as i have lost my trust in croma.

I had purchased sony laptop 4-5 yrs before from croma store at rcity mall, ghatkopar west. while purchasing this laptop i had purchased the extended warranty from croma. after 2-3 yrs my laptop unfortunately became dead and i visited croma store rcity as my laptop was under extended warranty of croma and the laptop was accepted by the croma people after checking all the screw and body. as it was not open till that date croma accepted the laptop and given me the job sheet with 7 -10 days time for my laptop to repair after 10 days i got a call that my laptop is been done. after 2 days i visited the store to recieve the laptop and when it was handed over to me i open it and start checking the laptop there it self and when i first open the laptop the laptop was not charged and when i checked the body one screw was rusted and other one which was in the corner of the charger slot was missing and when i connected the charger the pin was not fitting properly and after some effort the charger was inserted by me and laptop started and i used it for 3-4 minutes when i disconnected the charger the laptop turned off which result in that laptop was working on charger directly and not on battery. i complaint about the problem happening and croma person was telling that the screw was not there when i first submited the laptop i argued but after long time the told that we will put it and all and asked for more time laptop was there with them for a more 10 to 12 days and when i visited the croma store after 12-15 days they told me that the laptop display was having line thats y they had returned the laptop again to the sony center to put a new display and after more 15 days they call and said that we will deliver the product at ur place next day the person came with the laptop but not charger i send him back, next day the laptop was deliver to me i checked and received the product but again one problem arise after 5-6 days the side of the missing screw which i have mentioned above is opened again and it was same as i saw it earlier at first checked but this time screw was there but had came out from it place i again visited the croma store rcity i said the croma person that the screw which sony service center have inserted had become loose but they said that hinges of the laptop is gone so u have to pay but i argued that it was not the hinges problem but it was the screw problem the argument goes on at last i asked the sony service center address(chembur, golf club) where the laptop had been deliver for the problem. and said the croma person that if the problem will be of hinges i m ready to pay but if the problem will be realted to screw it will be croma who will pay for it. and told them that i will submit this laptop directly to the sony center

And the main and the most important thing start when i visited sony service center. the person who was handling my laptop said me that when he received the laptop from the croma one screw was changed and the sony person argued with the croma person who had come to deliver the product that the one screw is changed and luckily sony person had took the photo of that screw which was the same side screw which was missing and after my complaint croma had said the sony person to put original screw but the screw which the sony person had seen while recieving the laptop first it was bigger than the origanal and inserted by the croma and the sony person had told me that due to that screw the thread of the body had been spoiled bcoz of which the screw is not fixing and leaving its place

my complaint is that the croma not having a service center of itself how it had opened my laptop and when i visited the sony after all discussion with the sony person i called up croma from there it self and the croma person is telling the sony man that the customer will pay which is not right the sony person itself is telling that the problem had occur bcoz you have put the bigger size screw. and now i, m adding the photo of the screw which was taken by the sony person when he received the laptop with the changed screw from corma

kindly take the action against the croma and they are not having any right to open the product of any customer without the permission

sony center had ordered the back body which is spoiled and it will be available as asap and i will not pay a single penny and all the expense will be given by the croma

My order[protected] dated 3rd april is still not delivered. No proper reply from customer care. No reply to mails. Disgusting service. They are not returning my money also.

I faced 2 major issues with the customer service at Croma.

I raised a service request for repair of my Croma Portable AC on 12th April 2016 which went unattended by any technician for a week.

Finally on 18th April, I called customer care again to remind them of the request I had raised for the repair.

On 19th April they sent a technician who misbehaved with me and was rude.

Since 19th April till date, I am waiting for another technician to come and repair the AC.

I have been calling the customer care everyday since 19th April and everyday have been getting an answer that they will send the technician today.

Still awaiting my AC to be repaired!

Sir /madam,

I request you to kindly look into my following representation / grievance reg. The poor service response ofcroma after-sale service team in chennai:

Ref.: invoice: slf02a[protected] dated:26 oct.2013 retail invoice, croma, t. Nagar, chennai -17
Item code 52333; croma w/m tl 6kg fa craw 1105 warranty 2 yrs; extended wty: 2yrs

The machine was satisfactorily working for only about 7 months from the date of purchase and then it failed to continuously work. I had to call your service person almost every month and got it serviced. It has been a big headache for the family. Even though, it was said as free service under warranty, we had pay small money to the service staff for every monthly visit or fortnight.

Just about 2 months ago, the machine again stopped and i made complaint over phone to [protected]; [protected]; last month, a mechanical for your service section came and took photos. He said a part has worn out and it be replaced. Thereafter, no one came. I again made a call and a person came. He said that he was informed by the croma office to come my house to give a demo for a new washing machine.After explaining to him, he again took a set of photos of my w/machine and assured service would be done. No one came afterwards. The machine is dead. I repeatedly called the same numbers and they too noted the complaint - but no response. ..The machine is still dead. Just yesterday i made call to[protected] to your mumbai croma customer care center. The staff again collected the information and assured that he would raise this issue to his higher officers.

My queries are:

Why are your staff not coming and doing repair?
Is the spare part really not available - even though it is just a mechanical rotary part?
When similar w/machines by your competitors are efficiently working, why croma is not performing well?
When i read the service complaints against croma products in your web pages, i was terrifically shocked - so many complaints..Many of your customers have been disappointed.

Your staff made me to think - why i purchased croma w/machine...

I still have hope ... Will your technical staff come to repair the w/machine and make our living peaceful.


With much disappointment
Dr. S. Gowri
Chennai

Dear sir / madam,

As i have purchased croma split ac from your esteemed show room in april 2012. The product is good. But now the cooling effect is not much as compared to the earlier stage.

It is requested to send your ac mechanic to do service to improve the cooling effect as well as maintenance work.

Kindly do the needful.

Regards,

Saravanan. K
[protected]